Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. Because of this, ransomware assaults are typically launched on weekends and at night, when support personnel are likely to be slower to become aware of a penetration and are least able to mount a quick and forceful defense. The more lateral movement ransomware can manage inside a victim's system, the more time it takes to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's online ransomware engineer can assist businesses in the Sandy Springs metro area to identify and quarantine breached servers and endpoints and guard undamaged resources from being compromised.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Sandy Springs
Current variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and invade any available system restores. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system restoration nearly impossible and effectively knocks the IT system back to square one. So-called Threat Actors, the cybercriminals behind a ransomware assault, demand a settlement payment for the decryption tools needed to recover scrambled files. Ransomware attacks also attempt to exfiltrate information and TAs demand an extra payment for not publishing this information on the dark web. Even if you can rollback your network to an acceptable date in time, exfiltration can be a big problem depending on the nature of the downloaded information.

The restoration work after a ransomware attack involves several crucial stages, most of which can be performed in parallel if the response workgroup has a sufficient number of people with the necessary experience.

  • Quarantine: This time-critical first step requires blocking the sideways progress of the attack within your IT system. The longer a ransomware attack is allowed to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine processes consist of isolating affected endpoint devices from the network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the network to a basic useful degree of capability with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This activity also requires the broadest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and mission-critical applications, network architecture, and safe endpoint access management. Progent's recovery experts use state-of-the-art collaboration tools to organize the multi-faceted recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in concert with a client's management and IT group to prioritize activity and to put essential resources back online as quickly as possible.
  • Data recovery: The work required to recover data damaged by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware attacks can take down critical databases which, if not carefully closed, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other business-critical applications are powered by Microsoft SQL Server. Some detective work may be needed to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and laptops that were off line at the time of the ransomware attack.
  • Implementing modern AV/ransomware protection: ProSight ASM offers small and medium-sized businesses the benefits of the same anti-virus tools deployed by some of the world's largest corporations such as Netflix, Visa, and NASDAQ. By providing in-line malware filtering, detection, containment, recovery and analysis in a single integrated platform, Progent's ASM cuts TCO, streamlines administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Services consist of establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; acquiring, reviewing, and operating the decryption tool; troubleshooting failed files; creating a clean environment; remapping and reconnecting datastores to reflect exactly their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensics: This activity involves learning the ransomware attack's progress throughout the network from start to finish. This audit trail of how a ransomware attack progressed within the network helps you to assess the damage and highlights shortcomings in security policies or work habits that need to be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is commonly given a high priority by the cyber insurance provider. Because forensic analysis can take time, it is essential that other key activities such as operational resumption are executed in parallel. Progent has a large roster of IT and data security professionals with the knowledge and experience needed to perform activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided online and onsite network services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning software. This scope of expertise gives Progent the ability to identify and consolidate the surviving parts of your IT environment after a ransomware attack and rebuild them quickly into a viable network. Progent has worked with leading insurance providers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in Sandy Springs
For ransomware recovery consulting in the Sandy Springs area, call Progent at 800-462-8800 or go to Contact Progent.



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