Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. For this reason, ransomware assaults are typically launched on weekends and at night, when IT staff are likely to take longer to recognize a break-in and are least able to organize a quick and forceful defense. The more lateral progress ransomware can manage within a target's network, the longer it takes to restore basic operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can assist businesses in the Sandy Springs metro area to identify and isolate breached servers and endpoints and guard undamaged assets from being compromised.

If your network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Sandy Springs
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any accessible system restores. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery nearly impossible and basically throws the IT system back to square one. Threat Actors, the cybercriminals behind a ransomware attack, demand a ransom fee in exchange for the decryptors required to unlock scrambled files. Ransomware assaults also try to exfiltrate information and hackers require an extra settlement for not posting this data or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big problem according to the nature of the stolen information.

The restoration work subsequent to ransomware penetration involves a number of crucial phases, the majority of which can proceed in parallel if the recovery team has enough members with the required skill sets.

  • Containment: This urgent first response requires blocking the sideways spread of the attack across your network. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine activities include cutting off affected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a basic acceptable level of functionality with the shortest possible downtime. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also requires the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and mission-critical apps, network topology, and protected remote access management. Progent's recovery experts use state-of-the-art collaboration platforms to organize the multi-faceted restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a customer's managers and IT staff to prioritize activity and to put vital resources back online as quickly as possible.
  • Data recovery: The work necessary to recover files damaged by a ransomware attack varies according to the condition of the systems, how many files are affected, and what restore methods are required. Ransomware assaults can take down key databases which, if not properly shut down, might need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work may be required to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were not connected during the ransomware assault.
  • Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring offers small and medium-sized companies the advantages of the identical anti-virus tools implemented by some of the world's largest enterprises including Walmart, Visa, and Salesforce. By providing real-time malware blocking, detection, mitigation, recovery and forensics in one integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, simplifies management, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if any. Activities include determining the kind of ransomware used in the assault; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, learning, and using the decryptor tool; debugging decryption problems; building a clean environment; mapping and connecting datastores to match precisely their pre-encryption condition; and restoring computers and software services.
  • Forensics: This activity is aimed at uncovering the ransomware attack's progress across the network from start to finish. This history of how a ransomware attack travelled within the network assists your IT staff to assess the impact and brings to light vulnerabilities in rules or processes that should be corrected to prevent future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensic analysis is commonly assigned a top priority by the cyber insurance provider. Since forensic analysis can take time, it is critical that other key recovery processes like operational resumption are executed in parallel. Progent has a large roster of information technology and cybersecurity professionals with the skills needed to perform activities for containment, business continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has provided online and onsite IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes professionals who have earned advanced certifications in foundation technologies including Cisco networking, VMware, and major distributions of Linux. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also has guidance in financial management and Enterprise Resource Planning application software. This scope of skills allows Progent to identify and integrate the surviving parts of your network following a ransomware assault and rebuild them quickly into an operational network. Progent has collaborated with leading insurance providers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Sandy Springs
For ransomware recovery services in the Sandy Springs metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Microsoft SQL Server 2014 includes major improvements in key areas such as performance, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates transparently with all types of applications including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite services including system design, deployment, administration, troubleshooting, and application development expertise to help businesses of any size to realize maximum business value from their SQL Server 2014 investment.

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    Progent offers the services of BlackBerry-premier experts who can help small companies to plan, manage, and repair BlackBerry solutions affordably and successfully, doing away with the requirement for an in-house BlackBerry specialist and minimizing the cost and hassle of maintaining a mobile workforce. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISA and GIAC-certified security engineers. This wide range of expertise, in conjunction with Progent's proven remote support model, offers small businesses a cost-effective solution for incorporating BlackBerry devices and software seamlessly into their information network.

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    Progent's UNIX family support services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise offers you a convenient one-stop consulting firm to help you build and manage a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent can help your business to design and implement an efficient migration from a UNIX-based information system to a network powered by Windows and capable of running Microsoft's popular office productivity products, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to guard your information and minimize business discontinuity by developing an effective migration plan that preserves your existing investments in UNIX application and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include analysis of existing infrastructure, transition planning and testing, Exchange migration support, data and application software transition, and processor and mass storage transition and economization.

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    Global Information Assurance Certification was established in 1999 to certify the knowledge of IT security experts. GIAC certifications are recognized by businesses and institutions around the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer support for any of the security capabilities addressed under GIAC accreditation such as evaluating network security mechanisms, event management and response, intrusion detection, web-based services security and security information and event management (SIEM) solutions.

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    Progent's Microsoft-certified Office Excel and Office 365 Excel consultants can provide a broad variety of online support services to assist your organization to plan, program, pilot test, install, administer, and debug applications based on any version of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist you to migrate your legacy Excel solutions to the latest releases of Excel, support Excel on iOS-powered iPhones and iPads and Google Android smartphones and tablets, and resolve compatibility problems between various versions of Office Excel. Progent can provide on-demand support to organizations looking for a fast fix to a specific problem associated with Office Excel and Progent also offers full project management services for upgrading or developing mission-critical application software based on Office Excel. Progent's cost-effective webinar training for Excel can be customized to address the needs of individual users or teams.

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    Progent provides Windows Cluster Server consulting to help your organization utilize non-stop clustered servers designed to deliver 100% uptime. Windows cluster servers for non-stop systems include Microsoft Windows Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By assisting you t create high availability server clustering environments based on Microsoft Windows Server 2003 Cluster, Progentís Premier Windows experts ensure that your zero-downtime server clusters are configured to maximize the competitive value of your IT system.

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    Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multiple server or multi-site migrations, Progent offers the background to finish your project rapidly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include assistance with the integration of third-party enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.

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    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoint devices printers, network infrastructure appliances like routers and wireless access points, and Internet-of-Things devices such as alarms and robotics.

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    Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to design specialized mission-critical applications and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting consultants can show you how to design reports that let you analyze your business more effectively, turning uncooked information into valuable understanding of your business.

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    If your business network mixes Sun Solaris platforms with Windows, Progent can assist you to integrate your computers into a unified environment that allows all your operating systems to run side by side for simple administration, transparent dataflow, high reliability, superior throughput, and tight protection. Progent's Sun Solaris and Windows integration support services feature network infrastructure integration and service, support for Windows services for UNIX, online server monitoring and administration, remote technical help and repair, in-person technical support, and Help Desk Call Center outsourcing.

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    The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can help you to manage your existing PIX or ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, tune, administer and troubleshoot firewall solutions built on ASA firewalls with Firepower Services.

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    If your company has a Solaris network or a mixed-platform IT environment, Progent's CISM and ISSAP-premier security specialists can help your whole enterprise in a wide array of security areas including security administration procedures, security architecture and models, connection management systems and techniques, software development security, business processes security, physical security, communications, infrastructure and web security, and disaster recovery planning. CISM, CISSP and ISSAP stipulate the basic skills and international standards of knowledge that network security managers are expected to master. These certification give executive management the confidence that those who have achieved their CISM or ISSAP certification have demonstrated the experience and theory to deliver effective security management and engineering services.

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    Progent offers the support of a veteran specialist with extensive experience installing, managing, and enhancing video conferencing platforms from leading vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your internal network management group, your ISP, and your telepresence technology vendor to help your organization increase the business value of your telepresence ecosystem.

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    Progent's Apple Mac experts can promote the creative aspect of Macintosh computing by offering consulting services and training in graphics, sound, and video. Progent's support professionals offer expertise in a range of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video post production facility.

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    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of critical devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to disrupt your business.

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    Progent can assist small and medium-size companies to implement and troubleshoot teleconferencing technology to enable their teleworkers to communicate efficiently with teammates and clients.

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    Progent offers the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the core competencies and global standards of skill that information security professionals are expected to learn. It provides executive management the assurance that those who have qualified for their CISM certification possess the experience and capability to deliver efficient security management and support consulting.

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    Progent's certified consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and migration strategies, optimize your infrastructure for local, multi-site, cloud-based, and hybrid datacenters, train your IT management, staff, develop a corporate-wide security plan, streamline network management, assist with creating applications, and build and validate a disaster recovery/business continuity plan.

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    Progent's certified Windows Server 2019 experts can help your organization to plan and implement a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Windows Server 2019 offers major improvements in scale, performance, ease of management, virtualization, security and compliance, hybrid local/cloud integration, resilience, and container support.


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