Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support staff are likely to take longer to recognize a breach and are less able to organize a quick and forceful defense. The more lateral progress ransomware can make inside a victim's system, the more time it will require to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist organizations in the Sandy Springs area to identify and quarantine breached devices and protect clean resources from being compromised.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Sandy Springs
Current strains of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and basically sets the datacenter back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a ransom fee for the decryption tools required to unlock scrambled files. Ransomware attacks also try to exfiltrate files and TAs demand an additional payment for not publishing this data or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can be a major issue according to the nature of the stolen data.

The recovery work subsequent to ransomware penetration involves several crucial phases, the majority of which can proceed in parallel if the response team has enough members with the required experience.

  • Quarantine: This urgent initial step requires blocking the sideways spread of the attack across your IT system. The longer a ransomware assault is allowed to go unrestricted, the longer and more costly the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Containment activities include isolating infected endpoint devices from the network to minimize the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a minimal useful degree of functionality with the least downtime. This process is typically the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also requires the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and secure endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the multi-faceted restoration effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's managers and network support group to prioritize activity and to put vital resources back online as quickly as feasible.
  • Data recovery: The work necessary to restore files impacted by a ransomware assault varies according to the condition of the network, the number of files that are affected, and what recovery techniques are needed. Ransomware assaults can destroy key databases which, if not properly closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work may be needed to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were off line during the ransomware assault.
  • Deploying modern AV/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the same anti-virus tools used by many of the world's largest corporations such as Walmart, Visa, and Salesforce. By delivering in-line malware blocking, detection, mitigation, recovery and forensics in one integrated platform, Progent's ProSight ASM lowers total cost of ownership, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This calls for working closely with the victim and the insurance provider, if any. Activities consist of establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement with the victim and the insurance carrier; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, learning, and operating the decryption utility; troubleshooting failed files; building a clean environment; remapping and connecting drives to match precisely their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensics: This process is aimed at discovering the ransomware assault's storyline across the network from start to finish. This audit trail of the way a ransomware assault travelled within the network helps you to assess the damage and highlights shortcomings in rules or work habits that should be corrected to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for variations. Forensics is usually assigned a top priority by the insurance carrier. Because forensic analysis can take time, it is essential that other key recovery processes like business continuity are performed concurrently. Progent maintains a large roster of IT and data security professionals with the skills needed to carry out activities for containment, operational continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has provided online and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have been awarded high-level certifications in foundation technology platforms including Cisco networking, VMware, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning application software. This scope of skills gives Progent the ability to salvage and consolidate the undamaged pieces of your information system after a ransomware attack and rebuild them quickly into an operational system. Progent has collaborated with top insurance carriers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Sandy Springs
For ransomware system recovery consulting in the Sandy Springs metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Lync Server 2013, renamed Skype for Business, allows businesses of any size to build a manageable and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing model with instant messaging (IM), presence, audio/video and web conferencing with application sharing, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network architects can assist you to assess the business benefits of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or mixed model appropriate for your current and long-term goals, implement Lync 2013 in a way that expedites your ROI, and deliver custom webinar and on-premises training to your management team and users. Progent offers in-depth expertise in key pieces of a Lync 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Microsoft 365 apps including Outlook and PowerPoint.

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    Server proliferation wreaks havoc on IT budgets and management resources. Server consolidation via a virtual infrastructure offers lower TCO of servers and faster ROI, more leveraged utilization of servers, streamlined operations, enhanced network uptime, and easier manageability. Typical uses for virtual machines include hardware consolidation, economical platforms for line-of-business legacy software running on outdated operating systems, and inexpensive isolation of software development or pilot testing systems from on-line systems.

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    Cisco offers a full array of routers that includes appliances built to provide the security, bandwidth, and reliability required by customers from small businesses to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and network availability. Progent can help you select and integrate Cisco routers to establish a reliable foundation for your IT system and to make it easy to grow as you add new users, start new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS platform, including the Cisco 800 series of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as older 3600 and 3700 Series Routers.

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    Progent's Microsoft-certified professionals average over a decade of background providing messaging solutions for customers that range from small businesses to large enterprises. Progent offers affordable consulting for all editions of Exchange Server to enhance email and virus security, design high availability email environments, and facilitate off-site and mobile email connectivity. Progent's Exchange support services can assist you in planning and executing a migration from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Microsoft Exchange 2019 Server. In addition offers support for Windows 10 and Windows 11 desktops running Office Outlook and can help you integrate Outlook Web App (OWA) for popular web browsers. For email virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard managed services.

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