Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when support staff are likely to take longer to become aware of a break-in and are less able to organize a rapid and forceful defense. The more lateral progress ransomware can achieve within a victim's network, the longer it takes to restore basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Sandy Springs metro area to identify and isolate infected devices and protect clean assets from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Sandy Springs
Modern strains of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any available system restores. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system restoration nearly impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement fee for the decryption tools required to unlock encrypted data. Ransomware attacks also try to exfiltrate information and TAs demand an extra payment for not publishing this information on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded information.

The recovery process after a ransomware penetration involves a number of crucial phases, most of which can be performed concurrently if the recovery team has a sufficient number of members with the required experience.

  • Quarantine: This urgent first response requires blocking the sideways spread of the attack across your network. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment processes consist of cutting off infected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a basic useful degree of capability with the shortest possible downtime. This process is usually the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network topology, and protected remote access. Progent's recovery experts use state-of-the-art collaboration platforms to organize the multi-faceted restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's managers and IT staff to prioritize tasks and to get essential services back online as quickly as feasible.
  • Data recovery: The work necessary to recover files damaged by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and which recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not carefully shut down, might need to be reconstructed from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work could be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line at the time of the ransomware attack. Progent's Altaro VM Backup experts can assist you to utilize immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators. This provides another level of protection and recoverability in case of a ransomware breach.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the same AV technology implemented by some of the world's largest corporations such as Walmart, Visa, and Salesforce. By providing real-time malware blocking, classification, containment, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency payment to the TA; acquiring, learning, and using the decryption tool; debugging decryption problems; building a pristine environment; remapping and connecting drives to match exactly their pre-attack condition; and recovering computers and services.
  • Forensics: This process is aimed at uncovering the ransomware attack's progress across the network from beginning to end. This history of how a ransomware attack travelled within the network helps you to assess the damage and highlights shortcomings in rules or work habits that should be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is typically given a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is essential that other key recovery processes like business continuity are pursued concurrently. Progent has an extensive team of information technology and cybersecurity professionals with the knowledge and experience required to carry out the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided online and onsite network services across the United States for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of expertise gives Progent the ability to salvage and consolidate the surviving parts of your IT environment following a ransomware attack and reconstruct them quickly into a viable system. Progent has collaborated with top cyber insurance providers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Sandy Springs
For ransomware recovery consulting services in the Sandy Springs metro area, call Progent at 800-462-8800 or see Contact Progent.

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    Secure Application Publishing with ISA Server 2006 provides more control over intranet applications while supporting enhanced efficiency by making these applications available to authorized remote users. ISA Server 2006 helps guard corporate applications, services, and information throughout all network layers with application-layer filtering and powerful publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server experts can help you design, deploy, configure, and support Internet Security and Acceleration Server on your network so your business achieves a smart and affordable combination of protection, convenience, and performance.

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    Progent's Microsoft-certified consultants can assist you you to evaluate the benefits of Windows Server 2008 for your company, create pilot programs and migration plans, install Windows Server 2008 with your IT environment and applications, educate your IT personnel how to run new administration utilities, and provide continuing consulting and technical support via low-cost alternatives including Contact Center service and remote technical support.

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    Progent's Cisco CCIE-certified wireless network consultants offer remote or onsite integration and debugging services to help you to plan, implement, update, optimize, administer and troubleshoot Aironet Wi-Fi AP deployments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also assist you to combine your wireless environment with your wired network infrastructure and cloud-based resources to build an enterprise connectivity foundation that is easy to manage and scale. Progent also offers affordable Wi-Fi site surveys to help you to determine the most efficient selection, location and setup of Aironet Wi-Fi access points to work with your unique office design, building structure, and anticipated network traffic.

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    Remote management cards give IT administrators full control of a server without the requirement for a personal visit. Through remote server management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized consultants can help you to design, implement, and manage a fault-tolerant company network that includes remote server management cards and Progent can utilize these remote server management cards to deliver efficient off-site technical support. Progent has experience with a variety of remote server management cards including Aten remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote server management cards.

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    Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner and more secure AD implementation. Both options also offer the long-term advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include simpler management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability.

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    The clustering feature set built into the high-end versions of Microsoft Windows Server 2008 has been radically re-engineered to simplify the installation, setup, and maintenance of clusters that provide greater levels of system availability, protection, efficiency, and versatility. New or enhanced capabilities include cluster verification, easier configuration and installation, unified cluster administration, new cluster infrastructure for maximum uptime, better protection and quorum structure, elimination of failure points, more storage and RAM capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help your company evaluate the advantages of Windows clustering, plan and implement an installation, educate your network support staff to administer your failover clusters, deliver ongoing consulting and technical help services, and produce and validate a disaster recovery procedure.

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    Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting. Progent has a group of network experts based in the vicinity of Tampa, and Progent can also provide online expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and senior disaster recover planning experts. Progent can also help you to plan and execute a migration to the Flexential facility with services such as designing solution configuration, recommending hardware, system setup and validation, troubleshooting, setting up remote management, and training your network support team.

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    Progent's Microsoft certified consultants can help you design and implement a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location migrations, Progent offers the experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging implementations based on Exchange Server 2007.

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    ISA 2006 is a multi-functional edge gateway that offers a fully integrated application layer firewall, virtual private network, and web caching platform for safeguarding the Internet-facing networks of any organization against a wide range of attacks. Progent's Microsoft Internet Security and Acceleration Server 2006 engineers can show you how to plan, rationalize, pilot, install, customize and manage the Standard or Enterprise version of ISA Server 2006 on your information system.

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    Remote continuous monitoring, automated alarms, and periodic analytical reporting are vital to maintaining the proper operation of your network and eliminating preventable and costly disruptions. Remote Monitoring and Management (RMM) technology has advanced so far that companies of all sizes can afford a degree of protection that was once reserved for large enterprises. Progent can provide a variety RMM solutions delivered as low-cost service packages created to help your company to identify and resolve a an array of IT network issues before they get big enough to impact productivity.

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    If your company is developing UNIX or Linux applications in an environment that includes MS Windows-based servers, PCs, and office applications, Progent offers full-service information technology outsourcing that frees you to focus on your area of high-value expertise while avoiding the constant hassle of maintaining your business network. Through the use of automated network monitoring and by providing online and on-site support when your company needs it, Progent represents an economical way for supporting an IT network that features excellent dependability, protection, and performance. Progent's developer assistance offerings include comprehensive it outsourcing, virtual infrastructure, online and on-site support and repair, proactive network monitoring, and Help Desk Call Center support.

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