Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support personnel are likely to take longer to become aware of a break-in and are least able to mount a rapid and forceful defense. The more lateral progress ransomware can manage within a target's network, the more time it will require to recover basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to carry out the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware experts can help businesses in the Sandy Springs metro area to identify and isolate infected servers and endpoints and protect undamaged resources from being compromised.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Sandy Springs
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and infiltrate any available backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated recovery almost impossible and basically knocks the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement fee for the decryption tools required to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an additional settlement in exchange for not publishing this information or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a big issue according to the nature of the stolen information.

The restoration process after a ransomware penetration involves several crucial stages, most of which can proceed concurrently if the recovery workgroup has a sufficient number of people with the required experience.

  • Quarantine: This urgent initial step involves arresting the sideways spread of the attack across your IT system. The more time a ransomware assault is allowed to run unrestricted, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment activities include cutting off affected endpoint devices from the network to minimize the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a basic useful degree of functionality with the shortest possible delay. This process is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical apps, network topology, and safe endpoint access. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to coordinate the complicated restoration process. Progent understands the urgency of working quickly, continuously, and in unison with a client's management and IT staff to prioritize activity and to get vital resources back online as quickly as feasible.
  • Data restoration: The effort required to restore files impacted by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and which restore methods are needed. Ransomware attacks can take down key databases which, if not carefully closed, might have to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work may be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on staff PCs and laptops that were not connected at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users.
  • Implementing modern AV/ransomware protection: Progent's ProSight ASM utilizes SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the same anti-virus tools deployed by many of the world's largest enterprises such as Walmart, Citi, and Salesforce. By delivering real-time malware blocking, classification, mitigation, recovery and forensics in a single integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the insurance carrier, if there is one. Services include determining the type of ransomware used in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the hacker; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and operating the decryption tool; debugging decryption problems; building a pristine environment; remapping and reconnecting drives to reflect exactly their pre-encryption condition; and recovering physical and virtual devices and services.
  • Forensic analysis: This process involves learning the ransomware attack's storyline across the network from beginning to end. This audit trail of the way a ransomware assault travelled through the network helps your IT staff to evaluate the damage and uncovers weaknesses in policies or work habits that should be corrected to avoid future breaches. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is commonly given a top priority by the insurance provider. Because forensic analysis can take time, it is critical that other key activities such as operational continuity are pursued in parallel. Progent maintains a large team of IT and security experts with the skills needed to perform activities for containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises network services throughout the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning software. This scope of expertise gives Progent the ability to identify and consolidate the undamaged parts of your IT environment after a ransomware attack and rebuild them quickly into a functioning network. Progent has worked with leading insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Consulting in Sandy Springs
For ransomware system restoration consulting in the Sandy Springs area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent can provide the affordable services of online Internet connectivity experts to assist your organization to assess or enhance your Internet services so your Internet access solution meets your business requirements. Services available from Progent include assessment of your current bandwidth utilization, vendor and plan comparison and ordering, network provisioning, and overseeing a seamless move to a different carrier and/or service arrangement. Network provisioning can include enhancing existing routers and switches and deploying additional ones, setting up firewalls, and designing dependable Border Gateway Protocol configurations.

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  • Consulting Services ProSight Remote Network Infrastructure Management
    Remote Technical Support Automatic Network Infrastructure Diagrams

    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance problems.

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  • Windows Server 2019 Security and Compliance IT Consultant Windows Server 2019 Security and Compliance Support Outsourcing
  • Windows and Linux IT Consulting Windows and Linux IT Consulting
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  • domain management Technology Professional Consultants network asset documentation management
  • iCloud On-site Support Urgent Apple macOS and OS X On-site Technical Support
  • macOS Technical Support Specialist Mac Technical Support Engineers
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