Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware requires time to work its way across a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when support staff are likely to take longer to become aware of a break-in and are less able to organize a rapid and forceful defense. The more lateral progress ransomware can achieve within a victim's network, the longer it takes to restore basic IT services and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help you to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Sandy Springs metro area to identify and isolate infected devices and protect clean assets from being penetrated.
If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in Sandy Springs
Modern strains of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any available system restores. Files synchronized to the cloud can also be impacted. For a poorly defended environment, this can make system restoration nearly impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement fee for the decryption tools required to unlock encrypted data. Ransomware attacks also try to exfiltrate information and TAs demand an extra payment for not publishing this information on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a major problem depending on the sensitivity of the downloaded information.
The recovery process after a ransomware penetration involves a number of crucial phases, most of which can be performed concurrently if the recovery team has a sufficient number of members with the required experience.
- Quarantine: This urgent first response requires blocking the sideways spread of the attack across your network. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Containment processes consist of cutting off infected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
- Operational continuity: This covers bringing back the IT system to a basic useful degree of capability with the shortest possible downtime. This process is usually the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also demands the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network topology, and protected remote access. Progent's recovery experts use state-of-the-art collaboration platforms to organize the multi-faceted restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's managers and IT staff to prioritize tasks and to get essential services back online as quickly as feasible.
- Data recovery: The work necessary to recover files damaged by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and which recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not carefully shut down, might need to be reconstructed from the beginning. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work could be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line at the time of the ransomware attack. Progent's Altaro VM Backup experts can assist you to utilize immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators. This provides another level of protection and recoverability in case of a ransomware breach.
- Setting up advanced antivirus/ransomware defense: Progent's ProSight ASM utilizes SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the same AV technology implemented by some of the world's largest corporations such as Walmart, Visa, and Salesforce. By providing real-time malware blocking, classification, containment, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the insurance provider; negotiating a settlement and schedule with the TA; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency payment to the TA; acquiring, learning, and using the decryption tool; debugging decryption problems; building a pristine environment; remapping and connecting drives to match exactly their pre-attack condition; and recovering computers and services.
- Forensics: This process is aimed at uncovering the ransomware attack's progress across the network from beginning to end. This history of how a ransomware attack travelled within the network helps you to assess the damage and highlights shortcomings in rules or work habits that should be rectified to prevent later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is typically given a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is essential that other key recovery processes like business continuity are pursued concurrently. Progent has an extensive team of information technology and cybersecurity professionals with the knowledge and experience required to carry out the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided online and onsite network services across the United States for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This scope of expertise gives Progent the ability to salvage and consolidate the surviving parts of your IT environment following a ransomware attack and reconstruct them quickly into a viable system. Progent has collaborated with top cyber insurance providers including Chubb to assist businesses recover from ransomware assaults.
Contact Progent for Ransomware Cleanup Expertise in Sandy Springs
For ransomware recovery consulting services in the Sandy Springs metro area, call Progent at 800-462-8800 or see Contact Progent.