Ransomware Hot Line: 800-993-9400
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware requires time to steal its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT personnel are likely to take longer to recognize a breach and are least able to mount a quick and coordinated response. The more lateral progress ransomware is able to make inside a victim's system, the more time it takes to recover basic IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide you to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist organizations in the Sandy Springs metro area to locate and isolate infected servers and endpoints and guard undamaged resources from being penetrated.
If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.
Progent's Ransomware Recovery Services Available in Sandy Springs
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available backups. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery almost impossible and effectively throws the datacenter back to square one. So-called Threat Actors, the hackers behind a ransomware attack, demand a settlement payment in exchange for the decryption tools needed to unlock scrambled files. Ransomware assaults also attempt to exfiltrate information and hackers demand an additional settlement in exchange for not posting this information on the dark web. Even if you are able to restore your system to a tolerable date in time, exfiltration can pose a big issue according to the sensitivity of the downloaded information.
The recovery work after a ransomware penetration has several crucial stages, most of which can be performed in parallel if the response workgroup has a sufficient number of members with the required experience.
- Quarantine: This urgent first step requires blocking the sideways spread of ransomware within your network. The longer a ransomware assault is allowed to go unrestricted, the longer and more expensive the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine processes consist of cutting off affected endpoint devices from the network to block the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This covers restoring the network to a minimal useful level of capability with the shortest possible downtime. This effort is typically the highest priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical apps, network architecture, and safe endpoint access. Progent's ransomware recovery experts use advanced workgroup tools to coordinate the complicated restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's managers and IT staff to prioritize tasks and to get essential resources back online as quickly as possible.
- Data restoration: The work necessary to restore data damaged by a ransomware attack varies according to the state of the systems, the number of files that are affected, and what restore techniques are required. Ransomware assaults can take down key databases which, if not properly shut down, may need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be required to find clean data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were not connected at the time of the attack.
- Setting up modern AV/ransomware defense: Progent's Active Security Monitoring offers small and mid-sized companies the advantages of the same anti-virus tools implemented by some of the world's biggest enterprises such as Walmart, Citi, and Salesforce. By providing in-line malware blocking, classification, containment, restoration and analysis in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines management, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for close co-operation with the victim and the insurance carrier, if any. Services consist of determining the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement amount and timeline with the TA; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the TA; receiving, reviewing, and using the decryptor tool; troubleshooting failed files; building a clean environment; remapping and connecting drives to match exactly their pre-attack state; and reprovisioning machines and services.
- Forensic analysis: This process involves discovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of how a ransomware attack progressed within the network assists your IT staff to assess the impact and highlights weaknesses in policies or work habits that should be corrected to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is typically assigned a high priority by the cyber insurance provider. Because forensics can be time consuming, it is vital that other key activities like operational resumption are performed concurrently. Progent has an extensive team of information technology and security experts with the knowledge and experience required to carry out the work of containment, operational continuity, and data restoration without interfering with forensics.
Progent has delivered online and on-premises IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes consultants who have been awarded high-level certifications in core technologies including Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned prestigious certifications such as CISA, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP software. This broad array of skills allows Progent to identify and consolidate the undamaged pieces of your network following a ransomware assault and rebuild them rapidly into a viable network. Progent has worked with leading cyber insurance providers including Chubb to assist businesses recover from ransomware attacks.
Contact Progent for Ransomware Recovery Consulting Services in Sandy Springs
For ransomware recovery expertise in the Sandy Springs metro area, phone Progent at 800-993-9400 or visit Contact Progent.