Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware attacks are typically launched on weekends and at night, when support personnel are likely to be slower to recognize a break-in and are less able to organize a rapid and forceful defense. The more lateral progress ransomware can make inside a victim's network, the more time it takes to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to take the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware engineers can assist businesses in the Sandy Springs area to identify and isolate breached devices and protect clean assets from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Sandy Springs
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any accessible backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration almost impossible and basically throws the IT system back to the beginning. Threat Actors, the hackers responsible for ransomware assault, demand a ransom payment for the decryptors needed to recover scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an additional payment for not posting this information on the dark web. Even if you can restore your system to a tolerable date in time, exfiltration can pose a big problem according to the sensitivity of the stolen information.

The restoration work subsequent to ransomware attack has several distinct stages, most of which can be performed concurrently if the recovery workgroup has a sufficient number of people with the necessary skill sets.

  • Quarantine: This time-critical first step requires blocking the lateral progress of the attack within your IT system. The more time a ransomware attack is permitted to run unchecked, the longer and more costly the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes consist of cutting off infected endpoints from the network to block the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal acceptable degree of functionality with the least downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and mission-critical applications, network topology, and safe endpoint access. Progent's recovery experts use advanced workgroup tools to organize the multi-faceted recovery process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a client's management and network support staff to prioritize activity and to put critical resources on line again as fast as feasible.
  • Data recovery: The effort necessary to restore files damaged by a ransomware assault varies according to the condition of the network, the number of files that are affected, and which recovery techniques are required. Ransomware assaults can take down key databases which, if not properly shut down, might need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other mission-critical applications are powered by SQL Server. Some detective work may be required to find undamaged data. For instance, non-encrypted OST files may have survived on staff PCs and laptops that were off line during the assault. Progent's Altaro VM Backup experts can help you to deploy immutability for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including administrators. This provides an extra level of security and restoration ability in case of a ransomware breach.
  • Implementing modern AV/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized businesses the benefits of the same anti-virus technology implemented by many of the world's biggest enterprises including Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, detection, mitigation, restoration and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if any. Activities include determining the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, learning, and operating the decryptor tool; troubleshooting failed files; building a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-encryption state; and recovering machines and software services.
  • Forensic analysis: This activity involves discovering the ransomware attack's progress throughout the network from beginning to end. This audit trail of the way a ransomware attack progressed within the network assists your IT staff to evaluate the damage and brings to light weaknesses in policies or work habits that need to be rectified to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensics is usually given a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is critical that other key activities like business continuity are executed in parallel. Progent maintains a large roster of IT and data security professionals with the knowledge and experience required to carry out the work of containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and onsite network services across the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in core technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning application software. This breadth of expertise gives Progent the ability to identify and consolidate the undamaged parts of your network following a ransomware attack and rebuild them quickly into an operational network. Progent has worked with top insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Sandy Springs
For ransomware recovery services in the Sandy Springs metro area, phone Progent at 800-462-8800 or see Contact Progent.



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