Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support personnel may take longer to recognize a penetration and are least able to organize a rapid and forceful response. The more lateral movement ransomware can achieve inside a victim's network, the more time it takes to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware experts can help businesses in the Clearwater area to locate and quarantine infected devices and guard clean resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Clearwater
Current variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee for the decryption tools required to recover encrypted data. Ransomware attacks also attempt to exfiltrate information and hackers require an additional payment for not publishing this data or selling it. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a big issue according to the nature of the downloaded data.

The restoration work after a ransomware breach involves several distinct stages, most of which can proceed in parallel if the response team has enough members with the required skill sets.

  • Containment: This urgent initial response requires arresting the lateral progress of ransomware across your network. The longer a ransomware assault is permitted to run unchecked, the more complex and more costly the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment activities consist of cutting off infected endpoints from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves bringing back the IT system to a minimal useful degree of functionality with the least delay. This effort is usually the top priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access management. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to organize the multi-faceted recovery process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a client's managers and IT group to prioritize activity and to get critical resources on line again as quickly as feasible.
  • Data recovery: The work required to recover data impacted by a ransomware assault depends on the state of the systems, the number of files that are affected, and which recovery techniques are required. Ransomware attacks can destroy critical databases which, if not carefully shut down, may need to be reconstructed from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms are powered by Microsoft SQL Server. Often some detective work could be required to locate undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were not connected at the time of the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to defend against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including administrators or root users.
  • Implementing modern AV/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical AV tools implemented by some of the world's biggest corporations such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, identification, mitigation, repair and forensics in one integrated platform, ProSight ASM lowers total cost of ownership, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance provider, if there is one. Services include establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; checking compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryptor utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting datastores to reflect exactly their pre-attack state; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This process involves learning the ransomware attack's storyline throughout the network from beginning to end. This audit trail of how a ransomware attack progressed within the network helps your IT staff to assess the damage and uncovers weaknesses in policies or work habits that need to be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for variations. Forensics is usually assigned a top priority by the insurance provider. Because forensic analysis can be time consuming, it is critical that other key recovery processes like operational continuity are performed in parallel. Progent maintains a large team of IT and cybersecurity professionals with the skills needed to perform the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has provided remote and onsite network services across the United States for more than 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in core technologies such as Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This breadth of expertise allows Progent to identify and integrate the undamaged pieces of your information system following a ransomware intrusion and rebuild them rapidly into a viable system. Progent has collaborated with leading insurance providers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Clearwater
For ransomware system recovery services in the Clearwater metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's Symantec experts can assist you to support legacy Symantec firewall and Symantec VPN products such as the Raptor and Symantec VelociRaptor line or help you migrate to more recent firewall solutions. Progent can also help you create and implement a complete security plan that can include firewall/VPN appliances and utilities, managed security and network protection services, server and application monitoring software, and formal policies and enforcement procedures. Progent has the skill to be your one-stop resource for continuing technical support, administration, education, and security consulting.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone consultants can help your business to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly named CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM applications like Cisco Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

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    Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or onsite consulting services to assist you to plan, deploy, optimize and debug a modern backup/restore solution powered by Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup.

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    Cisco's Catalyst family of Wi-Fi controllers streamline the administration of wireless LANs by unifying the configuration and control of Wi-Fi APs, optimizing Wi-Fi throughput by reducing the impact of RF congestion, improving wireless availability with fast failover, and hardening security by detecting cyber threats and analyzing traffic content based on user type and locale. Progent can help you to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement an efficient migration to Cisco's modern Wi-Fi controller technology.

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    For companies with a combination of Mac and Microsoft Windows desktops, there exist two popular alternatives for using Microsoft Windows-dependent applications on an Apple Mac: remote access to a physical Windows PC or local simulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to attach an Apple Mac to a networked Windows-powered computer to use Windows software and access network resources. Virtual PC for Mac simulates Windows on an Apple Mac system so that you can run Windows software directly. Progent's macOS and Mac OS X technology consultants can help your company to maintain these products for running Windows applications on your Apple Macs and can also assist your company to evaluate and install third-party products for Windows platform emulation.

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    Exchange Server 2013 includes significant improvements to the functionality of Microsoft Exchange 2010 and introduces important innovations plus a redesigned architecture. These enhancements affect key IT areas such as ease of administration, high availability (HA), compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can help you understand the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective test and deployment plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote support and management services for Microsoft Exchange Server 2013.

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    Progent's Private Cloud Hosting service offers complete hosting of a small organization's production servers in an environment that gives the highest degree of dependability and scalability and is also simple to transfer to any data center. Progent's Private Cloud Hosting and Management services are built on proven virtualization techniques that allow small companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, infrastructure support, and IT management while achieving world-class reliability and an unprecedented level of vendor independence.

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    Years of experience delivering Microsoft expertise and Cisco network consulting has allowed Progent to develop a unique ability for serving branch offices that require network help with the flexibility common to with small firms but which offers professional client interaction, complete documentation, and adherence to corporate IT standards. If your enterprise has a branch office located anywhere in or any region served by Progent's consultants, Progent can provide a wide range of on-premises and remote network support services and network architecture assistance.

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    Progent's Microsoft authorized Consultants provide three ways to help mid-size and large businesses develop an efficient and productive internal Computer Support Helpdesk. Progent's consulting services include ROI analysis, process study and improvement, executive reporting, training of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help organizations sift through the various top level Help Desk application programs available and decide what packages may be excessively expensive, miss key features, or align badly with your organization's business goals. Progent also offers temporary staffing for businesses who need to augment their internal Help Desk team for special tasks or to fill in for absent or incapacitated workers.

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    Configuration Manager automates application and device deployment and updating, simplifies security and compliance settings control, inventories network resources, guards against corporate data leakage, performs health monitoring, enables secure end-user self service, and delivers a single point of control for managing mixed-operating system networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can assist your organization with any aspect of planning, implementing, using and repairing a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.

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