Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Engineer
Ransomware requires time to work its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT personnel may take longer to recognize a breach and are less able to organize a quick and forceful defense. The more lateral progress ransomware can make within a victim's system, the more time it takes to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware expert can assist organizations in the Clearwater metro area to identify and isolate breached devices and guard undamaged resources from being penetrated.
If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Clearwater
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible backups. Data synched to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and effectively sets the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement fee for the decryptors needed to recover encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an additional ransom in exchange for not publishing this data on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a major issue depending on the nature of the stolen information.
The restoration process after a ransomware attack involves a number of distinct stages, the majority of which can be performed in parallel if the response team has enough members with the required experience.
- Quarantine: This urgent initial response requires blocking the lateral progress of ransomware across your network. The more time a ransomware attack is permitted to run unchecked, the longer and more expensive the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Quarantine activities consist of cutting off affected endpoint devices from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
- Operational continuity: This covers restoring the IT system to a minimal useful degree of capability with the shortest possible delay. This process is typically at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network topology, and secure endpoint access management. Progent's ransomware recovery experts use state-of-the-art collaboration tools to coordinate the multi-faceted restoration effort. Progent understands the urgency of working quickly, continuously, and in unison with a customer's managers and network support group to prioritize activity and to get essential resources back online as fast as feasible.
- Data restoration: The work necessary to recover files impacted by a ransomware attack depends on the state of the systems, how many files are affected, and what restore techniques are needed. Ransomware attacks can take down pivotal databases which, if not gracefully closed, may have to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other business-critical platforms depend on Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were off line at the time of the assault.
- Setting up modern antivirus/ransomware protection: ProSight ASM offers small and medium-sized businesses the advantages of the same anti-virus technology used by many of the world's biggest corporations including Netflix, Visa, and Salesforce. By providing real-time malware blocking, classification, mitigation, repair and forensics in one integrated platform, Progent's ProSight ASM reduces TCO, simplifies management, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Activities consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the victim and the insurance carrier; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; receiving, reviewing, and using the decryption tool; debugging failed files; building a clean environment; remapping and reconnecting drives to reflect precisely their pre-attack condition; and reprovisioning computers and software services.
- Forensic analysis: This activity is aimed at uncovering the ransomware attack's storyline across the targeted network from beginning to end. This history of the way a ransomware assault progressed within the network helps your IT staff to evaluate the damage and brings to light vulnerabilities in policies or processes that should be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensic analysis is usually assigned a top priority by the insurance provider. Since forensics can be time consuming, it is vital that other key recovery processes like operational resumption are executed in parallel. Progent maintains an extensive roster of information technology and security professionals with the knowledge and experience needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent has provided online and onsite IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes professionals who have earned high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial management and ERP applications. This breadth of expertise gives Progent the ability to salvage and integrate the surviving parts of your information system following a ransomware attack and reconstruct them quickly into a functioning system. Progent has worked with leading insurance carriers like Chubb to help organizations recover from ransomware assaults.
Contact Progent for Ransomware System Restoration Consulting Services in Clearwater
For ransomware cleanup services in the Clearwater metro area, call Progent at 800-462-8800 or go to Contact Progent.