Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT personnel may take longer to recognize a penetration and are less able to organize a rapid and coordinated defense. The more lateral movement ransomware is able to make inside a target's network, the longer it will require to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to carry out the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineer can assist businesses in the Clearwater area to locate and isolate infected servers and endpoints and protect clean assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Clearwater
Modern variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively throws the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, insist on a settlement fee for the decryption tools required to unlock scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers require an additional payment in exchange for not publishing this information on the dark web. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a big problem depending on the nature of the stolen data.

The recovery work after a ransomware penetration involves several distinct phases, most of which can be performed concurrently if the recovery team has a sufficient number of members with the required skill sets.

  • Containment: This urgent initial response involves arresting the lateral spread of ransomware across your network. The more time a ransomware attack is allowed to go unchecked, the more complex and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Containment processes include cutting off affected endpoint devices from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable level of functionality with the least downtime. This effort is typically the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business apps, network topology, and secure endpoint access management. Progent's recovery team uses advanced collaboration tools to coordinate the complex recovery process. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's management and IT staff to prioritize activity and to get vital resources on line again as quickly as feasible.
  • Data recovery: The effort necessary to restore data impacted by a ransomware assault depends on the state of the systems, how many files are encrypted, and what recovery techniques are needed. Ransomware assaults can take down pivotal databases which, if not gracefully closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be needed to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were not connected at the time of the ransomware assault.
  • Setting up modern AV/ransomware defense: Progent's ProSight Active Security Monitoring gives small and medium-sized businesses the advantages of the same anti-virus tools implemented by some of the world's biggest enterprises including Walmart, Citi, and Salesforce. By delivering real-time malware filtering, detection, containment, repair and forensics in a single integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies administration, and expedites resumption of operations. The next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the insurance provider, if there is one. Activities consist of determining the type of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryption utility; troubleshooting failed files; creating a clean environment; remapping and connecting drives to match exactly their pre-encryption condition; and restoring computers and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's storyline across the network from start to finish. This audit trail of the way a ransomware attack progressed through the network helps you to evaluate the impact and uncovers gaps in rules or processes that should be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensics is typically assigned a top priority by the insurance carrier. Because forensics can be time consuming, it is vital that other important recovery processes such as operational continuity are pursued in parallel. Progent maintains a large team of information technology and security experts with the knowledge and experience needed to carry out the work of containment, business continuity, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned advanced certifications in foundation technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security consultants have earned prestigious certifications including CISM, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP applications. This broad array of expertise allows Progent to identify and consolidate the undamaged pieces of your IT environment after a ransomware attack and reconstruct them quickly into a functioning system. Progent has worked with top insurance carriers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Clearwater
For ransomware recovery consulting in the Clearwater metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent can assist your business to understand the many subscription options offered with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 in a way that delivers top business value. Progent supports cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and maintain hybrid networks that transparently combine local and cloud resources.

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  • Clearwater, U.S.A. Clearwater Sodinokibi Ransomware Operational Recovery
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  • Microsoft Certified Expert UNIX, Windows Consultant
    Windows, UNIX, Solaris Professional

    Progent can assist your business to plan and implement an efficient transition from a UNIX-powered information environment to a network powered by MS Windows and capable of supporting Microsoft's powerful office productivity software, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to guard your data and reduce business disruption by designing an effective migration strategy that protects your existing investments in UNIX application and infrastructure. UNIX-to-Windows transition consulting services available from Progent include analysis of current infrastructure, migration planning and testing, Exchange migration support, information and application migration, and server and media migration and economization.

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  • Small Office Network Consulting
    Cisco Certified Small Business Technical Support Companies

    Progent's Microsoft and Cisco certified computer engineers offer advanced support for a wide array of technologies and can provide that assistance by phone anywhere in the U.S. or in person in select cities across the country and anywhere in . Progent provides remote support for networks powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a mix of Microsoft Windows and UNIX/Linux technology. Progent also offers the expertise of Cisco CCIE infrastructure specialists for the toughest network problems, as well as the the assistance of CISSP and CISM-accredited security consultants to assist with high-level security planning and problem solving. Progent has delivered online troubleshooting to businesses in all 50 states in the United States.

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  • Windows Server 2000 Migration Windows 2000 Support Outsourcing
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  • Windows Server 2012R2 Configuration Manager Support Windows Server 2012R2 Multitenancy Integration
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  • Microsoft SMS Consultants
    Microsoft SMS Support

    Progentís certified experts offer small and mid-size companies enterprise-class consulting services for SMS Server and System Center Configuration Manager 2007, Microsoft's standard tools for update and configuration management. System Center Configuration Manager 2007 is Microsoft's new title for the update management platform formerly called SMS Server. Configuration Manager offers a range of enhancements to SMS Server 2003 such as comprehensive automation, built-in Windows Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progentís Microsoft certified engineers can show you how to use SMS Server or System Center Configuration Manager economically for automated OS and application installation, security patch administration, application metering, and software license reconciliation. Progent's engineers can also help your company to migrate smoothly from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.

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  • ransomware data recovery Consultant Services
    ransomware cryptoworm recovery Consulting

    Progent's experienced ransomware recovery consultants can help your business to restore an IT network victimized by a ransomware cryptoworm such as Ryuk, WannaCry, Hermes, or Locky.

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  • Urgent Microsoft 365 Hybrid Solutions Configuration
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    Progent can assist your business to understand the many subscription options available with Microsoft 365, previously branded Office 365, and integrate your information network with Microsoft 365 so you derive maximum business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and maintain hybrid networks that seamlessly integrate on-premises and cloud products and services.

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