Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support staff are likely to be slower to become aware of a penetration and are least able to mount a quick and coordinated response. The more lateral movement ransomware is able to make within a victim's network, the longer it takes to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the São Paulo area to locate and isolate infected devices and protect undamaged assets from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in São Paulo
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any available backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system restoration nearly impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment for the decryption tools required to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers require an additional ransom for not posting this data or selling it. Even if you can rollback your network to an acceptable point in time, exfiltration can be a big issue according to the nature of the stolen information.

The recovery process subsequent to ransomware attack involves a number of distinct phases, most of which can be performed concurrently if the recovery team has enough people with the required experience.

  • Containment: This urgent initial response requires blocking the sideways spread of ransomware across your IT system. The more time a ransomware attack is allowed to run unchecked, the more complex and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities consist of isolating infected endpoint devices from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal acceptable level of functionality with the least delay. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and protected endpoint access. Progent's ransomware recovery experts use advanced workgroup tools to coordinate the complex recovery effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's management and IT staff to prioritize activity and to get essential resources back online as fast as feasible.
  • Data restoration: The effort required to restore data impacted by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and which recovery methods are needed. Ransomware assaults can destroy critical databases which, if not properly closed, might have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For example, undamaged OST files may have survived on employees' PCs and laptops that were not connected during the assault.
  • Implementing modern AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the same AV technology deployed by some of the world's largest corporations including Walmart, Citi, and NASDAQ. By providing real-time malware filtering, classification, containment, recovery and forensics in one integrated platform, ProSight ASM reduces total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the cyber insurance carrier, if any. Activities consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryption tool; debugging decryption problems; creating a clean environment; mapping and connecting datastores to reflect precisely their pre-encryption condition; and restoring computers and software services.
  • Forensics: This process involves uncovering the ransomware assault's progress across the network from beginning to end. This history of how a ransomware assault travelled through the network helps you to evaluate the damage and brings to light vulnerabilities in security policies or processes that need to be rectified to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensic analysis is typically given a top priority by the cyber insurance carrier. Because forensics can take time, it is essential that other important activities like operational continuity are executed concurrently. Progent has a large team of information technology and data security experts with the skills required to perform activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has provided remote and onsite network services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This broad array of expertise allows Progent to salvage and integrate the surviving pieces of your IT environment following a ransomware attack and rebuild them quickly into a functioning network. Progent has worked with leading insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in São Paulo
For ransomware cleanup consulting in the São Paulo area, phone Progent at 800-462-8800 or see Contact Progent.

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    Certified Microsoft Partner Small Office Computer Consultants

    Progent is a Microsoft Certified Partner with accredited competencies that include Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the highest client satisfaction and enjoy the closest operational relationship with Microsoft. The knowledge, capabilities, and dedication needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your company more complete solutions for your information system.

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    Progent offers high availability load balancing consulting that addresses network load balancing, load balanced program, LAN/WAN backbone routing, and content delivery technology including F5 Networks 3DNS. non-stop load balancing providers for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.

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    Small to middle size businesses can now get all the benefits of Operations Manager and also have fast access to Progent's Microsoft certified IT support experts. With Progent's economically priced network support programs, mid-size businesses can choose a simple co-sourcing service program based on Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager to provide small company networks enterprise-class reliability, security and productivity.

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    Progent's certified Windows Server 2022 consultants can help your organization to design and implement an efficient migration to Windows Server 2022 using an on-premises system architecture or a hybrid model that integrates cloud-hosted Windows Server Online with an on-site installation of Windows Server 2022.

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    Years of experience providing Microsoft support and Cisco technology consulting has allowed Progent to develop an unmatched ability for serving branch offices that require network help with the responsiveness common to with small firms but which offers effective client interaction, thorough documentation, and compliance with enterprise IT protocols. If your corporation maintains a remote office situated anywhere in or any area covered by Progent's engineers, Progent can provide a broad range of onsite and on-line IT consulting services and network architecture expertise.

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    Progent's Technical Response Center provides nationwide remote support for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-Certified support experts provide phone help and online secure network access to isolate and resolve network problems quickly and affordably. The scope of technical expertise available from Progent's staff of country-wide service professionals makes it possible to escalate even the most difficult network issues to competent experts as needed.

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    Outsource IT Microsoft Consulting Best Practices

    Progent's staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, in the trenches of network support, executing a wide range of technical projects for a large mix of businesses. Every Progent support professional shares a refined collection of individual best practices that are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not only expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to repair real-world IT problems rapidly.

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    Office Outlook for Mac Train

    Progent can provide one-on-one education customized for people who want to broaden their knowledge of the Apple macOS and OS X platform, Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online training for macOS and Mac OS X application software.

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    Progent's accredited security and compliance engineers can oversee cybersecurity audits of enterprise-wide security to determine your company's cybersecurity profile compliance with important industry cybersecurity standards. Progent can provide ongoing managed services for security monitoring, on-demand network-wide security audits, and targeted security evaluations for specific areas of cybersecurity like Active Directory or ransomware-safe backups. Progent's accredited security experts can also conduct extensive information security audits to validate your organization's compliance with important international security standards including FISMA, NIST, and ISO.

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    The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network experts can help your company to manage your legacy PIX or Cisco ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, integrate, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Microsoft Certified professionals can provide expert support for enterprise-wide deployments of Microsoft Exchange. Progent's experts can show you how to plan multi-location Exchange installations or updates and can provide local personnel to assist enterprises with installations of Exchange Server in the or any region covered by Progent's consultants.

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    Microsoft Small Business Server is a low-cost collection of server products that offers the basis for a powerful but easy-to-manage information. The IT sophistication of the Microsoft .NET components bundled with Small Business Server requires a computer support expert with hands-on experience designing and integrating cohesive, comprehensive business technology environments. Progent's SBS Server professionals have an average of more than a decade of background supporting computer systems founded on Microsoft products. This experience ensures you results in deploying, managing, and maintaining IT environments that include the Microsoft SBS Server package of servers and productivity software.

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    Network Consultants Wi-Fi Site Survey

    Progent's Wi-Fi site survey services assist you to design, install and debug a Wi-Fi network optimized for your facilities, offering you a wireless solution that has the reception, performance, density, Quality of Service, security, and hand-off capability your company needs. Wi-Fi survey services from Progent include online predictive analysis for designing a Wi-Fi network and onsite survey services for validating, optimizing, and debugging a functioning wireless LAN.

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