Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware requires time to work its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel may be slower to become aware of a break-in and are less able to organize a quick and forceful defense. The more lateral movement ransomware can achieve within a target's network, the more time it will require to recover core operations and scrambled files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to take the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist organizations in the São Paulo metro area to locate and isolate breached devices and protect undamaged resources from being penetrated.
If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in São Paulo
Modern strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible system restores. Files synched to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and effectively throws the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a settlement fee for the decryptors required to unlock scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an extra ransom for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable date in time, exfiltration can pose a major issue according to the nature of the downloaded data.
The restoration process subsequent to ransomware attack involves several distinct stages, the majority of which can proceed in parallel if the response team has enough members with the required experience.
- Containment: This urgent initial response involves blocking the lateral spread of the attack across your IT system. The longer a ransomware attack is allowed to run unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine processes consist of isolating affected endpoints from the rest of network to block the spread, documenting the IT system, and securing entry points.
- System continuity: This covers bringing back the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and secure remote access management. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the multi-faceted restoration process. Progent understands the importance of working quickly, tirelessly, and in unison with a client's management and IT staff to prioritize activity and to put essential services back online as fast as possible.
- Data restoration: The work required to restore data damaged by a ransomware attack depends on the condition of the network, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can take down pivotal databases which, if not properly shut down, might need to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For example, undamaged OST files may exist on employees' PCs and laptops that were not connected at the time of the ransomware attack.
- Implementing modern antivirus/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and medium-sized companies the advantages of the same AV technology implemented by many of the world's largest enterprises such as Walmart, Visa, and Salesforce. By providing real-time malware blocking, classification, mitigation, repair and forensics in a single integrated platform, ProSight ASM lowers total cost of ownership, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; receiving, reviewing, and using the decryptor utility; debugging failed files; building a clean environment; mapping and connecting datastores to reflect exactly their pre-encryption condition; and recovering computers and services.
- Forensics: This activity is aimed at uncovering the ransomware assault's progress throughout the network from start to finish. This audit trail of the way a ransomware assault travelled within the network assists your IT staff to evaluate the damage and highlights vulnerabilities in security policies or processes that need to be rectified to avoid later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensics is typically assigned a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other key recovery processes such as operational continuity are pursued in parallel. Progent maintains a large team of information technology and cybersecurity experts with the skills needed to perform the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent has provided remote and onsite network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP software. This scope of skills gives Progent the ability to identify and consolidate the surviving pieces of your IT environment following a ransomware intrusion and reconstruct them quickly into an operational network. Progent has collaborated with top insurance carriers including Chubb to help businesses recover from ransomware attacks.
Contact Progent for Ransomware System Recovery Expertise in São Paulo
For ransomware recovery consulting services in the São Paulo metro area, phone Progent at 800-462-8800 or go to Contact Progent.