Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware requires time to steal its way through a target network. Because of this, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel are likely to be slower to recognize a breach and are less able to organize a quick and forceful response. The more lateral movement ransomware can make inside a victim's system, the more time it takes to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineers can help organizations in the São Paulo metro area to identify and isolate breached servers and endpoints and protect clean assets from being penetrated.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in São Paulo
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and infiltrate any available backups. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and effectively sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement fee for the decryptors required to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") information and hackers demand an extra payment for not posting this information or selling it. Even if you can rollback your network to an acceptable date in time, exfiltration can pose a major issue depending on the nature of the stolen data.
The restoration process subsequent to ransomware penetration involves several crucial phases, the majority of which can proceed in parallel if the recovery team has a sufficient number of people with the necessary skill sets.
- Containment: This urgent first response requires blocking the lateral spread of ransomware across your network. The more time a ransomware attack is allowed to run unchecked, the more complex and more costly the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes consist of cutting off infected endpoints from the network to restrict the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This covers restoring the IT system to a basic acceptable level of capability with the least downtime. This effort is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and protected remote access management. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to organize the multi-faceted restoration effort. Progent understands the urgency of working quickly, continuously, and in concert with a client's managers and IT group to prioritize activity and to get critical services back online as fast as feasible.
- Data recovery: The effort necessary to recover data impacted by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and which recovery techniques are needed. Ransomware attacks can take down critical databases which, if not carefully closed, may need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work could be needed to locate undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were not connected at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users.
- Setting up advanced AV/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and mid-sized companies the advantages of the identical AV tools deployed by some of the world's largest enterprises including Netflix, Visa, and Salesforce. By providing in-line malware blocking, classification, containment, recovery and analysis in a single integrated platform, ProSight ASM lowers total cost of ownership, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the cyber insurance carrier, if there is one. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and using the decryptor tool; troubleshooting failed files; creating a pristine environment; mapping and connecting datastores to match exactly their pre-attack state; and restoring machines and software services.
- Forensics: This activity involves learning the ransomware assault's storyline across the network from start to finish. This history of how a ransomware attack progressed within the network assists your IT staff to evaluate the impact and uncovers vulnerabilities in security policies or work habits that need to be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensic analysis is commonly given a high priority by the cyber insurance carrier. Because forensic analysis can be time consuming, it is vital that other important recovery processes such as operational resumption are performed in parallel. Progent maintains an extensive team of IT and data security professionals with the skills required to carry out the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and on-premises IT services throughout the United States for more than 20 years and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have been awarded high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and ERP applications. This breadth of skills allows Progent to salvage and integrate the undamaged pieces of your IT environment after a ransomware assault and reconstruct them rapidly into a viable network. Progent has collaborated with top cyber insurance providers including Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware System Recovery Services in São Paulo
For ransomware cleanup consulting services in the São Paulo metro area, call Progent at 800-462-8800 or visit Contact Progent.