Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Senior Ransomware Consultant
Ransomware needs time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support staff are likely to be slower to become aware of a penetration and are least able to mount a quick and coordinated response. The more lateral movement ransomware is able to make within a victim's network, the longer it takes to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the São Paulo area to locate and isolate infected devices and protect undamaged assets from being penetrated.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in São Paulo
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any available backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system restoration nearly impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement payment for the decryption tools required to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers require an additional ransom for not posting this data or selling it. Even if you can rollback your network to an acceptable point in time, exfiltration can be a big issue according to the nature of the stolen information.
The recovery process subsequent to ransomware attack involves a number of distinct phases, most of which can be performed concurrently if the recovery team has enough people with the required experience.
- Containment: This urgent initial response requires blocking the sideways spread of ransomware across your IT system. The more time a ransomware attack is allowed to run unchecked, the more complex and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities consist of isolating infected endpoint devices from the rest of network to block the spread, documenting the IT system, and securing entry points.
- Operational continuity: This involves bringing back the IT system to a minimal acceptable level of functionality with the least delay. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and mobile phones, databases, office and mission-critical apps, network topology, and protected endpoint access. Progent's ransomware recovery experts use advanced workgroup tools to coordinate the complex recovery effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's management and IT staff to prioritize activity and to get essential resources back online as fast as feasible.
- Data restoration: The effort required to restore data impacted by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and which recovery methods are needed. Ransomware assaults can destroy critical databases which, if not properly closed, might have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to find undamaged data. For example, undamaged OST files may have survived on employees' PCs and laptops that were not connected during the assault.
- Implementing modern AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the same AV technology deployed by some of the world's largest corporations including Walmart, Citi, and NASDAQ. By providing real-time malware filtering, classification, containment, recovery and forensics in one integrated platform, ProSight ASM reduces total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the cyber insurance carrier, if any. Activities consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryption tool; debugging decryption problems; creating a clean environment; mapping and connecting datastores to reflect precisely their pre-encryption condition; and restoring computers and software services.
- Forensics: This process involves uncovering the ransomware assault's progress across the network from beginning to end. This history of how a ransomware assault travelled through the network helps you to evaluate the damage and brings to light vulnerabilities in security policies or processes that need to be rectified to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensic analysis is typically given a top priority by the cyber insurance carrier. Because forensics can take time, it is essential that other important activities like operational continuity are executed concurrently. Progent has a large team of information technology and data security experts with the skills required to perform activities for containment, business resumption, and data restoration without disrupting forensic analysis.
Progent has provided remote and onsite network services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This broad array of expertise allows Progent to salvage and integrate the surviving pieces of your IT environment following a ransomware attack and rebuild them quickly into a functioning network. Progent has worked with leading insurance carriers like Chubb to assist organizations clean up after ransomware assaults.
Contact Progent for Ransomware Recovery Consulting Services in São Paulo
For ransomware cleanup consulting in the São Paulo area, phone Progent at 800-462-8800 or see Contact Progent.