Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT staff may take longer to become aware of a penetration and are less able to mount a quick and forceful response. The more lateral progress ransomware is able to manage inside a victim's system, the longer it takes to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to take the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the São Paulo metro area to identify and quarantine breached devices and protect undamaged assets from being penetrated.

If your network has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in São Paulo
Current strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and attack any available system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and effectively sets the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware assault, demand a settlement payment in exchange for the decryptors required to recover scrambled data. Ransomware assaults also try to steal (or "exfiltrate") files and TAs demand an additional payment in exchange for not publishing this data or selling it. Even if you can restore your network to an acceptable date in time, exfiltration can be a big problem according to the nature of the stolen information.

The recovery work after a ransomware attack involves several distinct phases, the majority of which can proceed in parallel if the recovery team has enough people with the required skill sets.

  • Containment: This urgent initial response requires blocking the sideways progress of the attack across your IT system. The longer a ransomware attack is allowed to go unchecked, the longer and more expensive the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes consist of cutting off infected endpoints from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the network to a minimal acceptable level of capability with the least delay. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their company. This activity also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and line-of-business apps, network topology, and secure endpoint access management. Progent's recovery experts use advanced collaboration platforms to coordinate the complicated recovery process. Progent understands the urgency of working quickly, tirelessly, and in concert with a customer's management and network support group to prioritize activity and to put vital resources back online as quickly as possible.
  • Data recovery: The effort required to restore data impacted by a ransomware assault depends on the state of the network, how many files are affected, and which recovery techniques are needed. Ransomware assaults can destroy critical databases which, if not carefully closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many ERP and other mission-critical platforms are powered by SQL Server. Often some detective work could be needed to locate undamaged data. For example, undamaged OST files may exist on employees' desktop computers and notebooks that were off line during the ransomware assault. Progent's Altaro VM Backup consultants can help you to utilize immutability for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by anyone including administrators or root users. Immutable storage adds another level of protection and restoration ability in the event of a successful ransomware attack.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the identical AV technology implemented by some of the world's largest enterprises such as Netflix, Citi, and Salesforce. By providing in-line malware filtering, identification, mitigation, restoration and analysis in one integrated platform, ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance carrier, if there is one. Activities include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the hacker; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryption utility; troubleshooting failed files; building a pristine environment; remapping and reconnecting datastores to reflect exactly their pre-encryption condition; and restoring machines and software services.
  • Forensic analysis: This activity involves learning the ransomware assault's progress throughout the network from start to finish. This history of how a ransomware assault progressed within the network assists you to assess the impact and brings to light shortcomings in security policies or processes that should be rectified to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is typically assigned a top priority by the insurance carrier. Since forensics can take time, it is vital that other important activities like business continuity are performed concurrently. Progent maintains a large team of information technology and data security experts with the knowledge and experience needed to carry out the work of containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned advanced certifications in foundation technologies such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This breadth of skills gives Progent the ability to identify and consolidate the undamaged pieces of your network after a ransomware attack and reconstruct them quickly into a viable system. Progent has collaborated with leading insurance carriers including Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Services in São Paulo
For ransomware cleanup consulting services in the São Paulo metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Internet Security and Acceleration Server and offers a centrally managed Internet gateway that acts as a single-server solution for an array of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes comprehensive web security logging and reporting features, allows customized reports powered by SQL Server, integrates with Active Directory to streamline authentication, and can be installed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft-certified consultants can help your company to plan and carry out test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent's consultants can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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