Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when support personnel may be slower to become aware of a break-in and are less able to organize a quick and forceful defense. The more lateral movement ransomware can achieve within a target's network, the more time it will require to recover core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to take the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist organizations in the São Paulo metro area to locate and isolate breached devices and protect undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in São Paulo
Modern strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and infiltrate any accessible system restores. Files synched to the cloud can also be impacted. For a vulnerable network, this can make automated restoration almost impossible and effectively throws the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a settlement fee for the decryptors required to unlock scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an extra ransom for not publishing this data or selling it. Even if you are able to rollback your network to an acceptable date in time, exfiltration can pose a major issue according to the nature of the downloaded data.

The restoration process subsequent to ransomware attack involves several distinct stages, the majority of which can proceed in parallel if the response team has enough members with the required experience.

  • Containment: This urgent initial response involves blocking the lateral spread of the attack across your IT system. The longer a ransomware attack is allowed to run unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine processes consist of isolating affected endpoints from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and secure remote access management. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the multi-faceted restoration process. Progent understands the importance of working quickly, tirelessly, and in unison with a client's management and IT staff to prioritize activity and to put essential services back online as fast as possible.
  • Data restoration: The work required to restore data damaged by a ransomware attack depends on the condition of the network, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can take down pivotal databases which, if not properly shut down, might need to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For example, undamaged OST files may exist on employees' PCs and laptops that were not connected at the time of the ransomware attack.
  • Implementing modern antivirus/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and medium-sized companies the advantages of the same AV technology implemented by many of the world's largest enterprises such as Walmart, Visa, and Salesforce. By providing real-time malware blocking, classification, mitigation, repair and forensics in a single integrated platform, ProSight ASM lowers total cost of ownership, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the cyber insurance provider, if there is one. Activities consist of determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption tool; deciding on a settlement with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; receiving, reviewing, and using the decryptor utility; debugging failed files; building a clean environment; mapping and connecting datastores to reflect exactly their pre-encryption condition; and recovering computers and services.
  • Forensics: This activity is aimed at uncovering the ransomware assault's progress throughout the network from start to finish. This audit trail of the way a ransomware assault travelled within the network assists your IT staff to evaluate the damage and highlights vulnerabilities in security policies or processes that need to be rectified to avoid later break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensics is typically assigned a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other key recovery processes such as operational continuity are pursued in parallel. Progent maintains a large team of information technology and cybersecurity experts with the skills needed to perform the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and onsite network services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP software. This scope of skills gives Progent the ability to identify and consolidate the surviving pieces of your IT environment following a ransomware intrusion and reconstruct them quickly into an operational network. Progent has collaborated with top insurance carriers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in São Paulo
For ransomware recovery consulting services in the São Paulo metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent provides network services for mid-size companies with 100 to 250 network clients. The medium size company or office has traditionally been an overlooked part of the market for network consulting expertise. The overhead and service delivery practices of large third-party service organizations make them excessively expensive for the typical mid-size company or small medium business (SMB), which commonly has a modest IT budget with which to support an IT system whose complexity and sophistication are often comparable to the networks of much bigger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual network infrastructure and proactive network monitoring, significantly lowers the IT maintenance costs of a small-medium business while providing the small organization with big-company service from professional, world-class consultants knowledgeable in a broad range of small business network solutions. If your medium size organization or small business is searching for levels of IT support appropriate for a mid-size organization without budgeting enterprise costs, you need Progent.

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  • Remote SQL Server 2014 Support and Setup
    Largest SQL Server Analysis Services Computer Consultants

    Microsoft SQL Server 2014 includes significant enhancements in key areas such as performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services that include system design, configuration, management, troubleshooting, and application development services to help businesses of all sizes to realize fast return from their SQL Server 2014 investment.

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  • SentinelOne Endpoint Security Technology Professional
    Consultant Services ProSight Active Security Monitoring

    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology from SentinelOne to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks.

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  • IT Consulting Cisco Firepower 4100 Series Firewalls
    IT Consulting ASA 5500-X Firewall with Firepower

    Cisco's Firepower NGFWs Firewalls deliver a major performance boost compared to Cisco's popular ASA 5500-X firewalls and include centralized management of advanced cybersecurity capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's cloud-based services to create and centrally control network ecosystems that include local offices, data centers, private clouds and public clouds.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for testing line-of-business applications, developing efficient migration procedures, evaluating and tuning performance, planning or verifying business continuity solutions, resolving compatibility problems, and building training environments for the latest technologies. For Progent clients without adequate internal resources to assemble effective test environments, the lab reduces capital outlay and technical risk and helps keep vital network initiatives on schedule.

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    Cisco's network security and remote connection technology for small organizations provide a comprehensive line of manageable security products to help safeguard your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems and VPN concentrators. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to assist your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and additional Cisco security solutions that fit best with your business goals.

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  • Security Firms Cybersecurity Pen Testing
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    Stealth intrusion checking is a key part of any overall network security plan. Progent’s security professionals can perform thorough intrusion checks without the awareness of your organization's in-house IT resources. Stealth penetration checking shows whether existing security defense tools such as intrusion detection warnings and event history monitoring are correctly configured and consistently observed.

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  • Cloud Backup Security Online Support Services
    ProSight DPS ECHO Hybrid Cloud Backup/Recovery Consultants

    ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data.

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  • Windows Essential Business Server Network Consultant Microsoft SBS Technical Consultant
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