Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when support staff may take longer to recognize a penetration and are less able to organize a quick and forceful defense. The more lateral progress ransomware is able to make within a target's system, the longer it takes to restore core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the São Paulo area to identify and isolate infected servers and endpoints and guard clean assets from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in São Paulo
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and basically throws the IT system back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware attack, demand a ransom payment in exchange for the decryption tools required to recover encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an additional ransom for not publishing this information on the dark web. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a big problem depending on the sensitivity of the stolen data.

The restoration process subsequent to ransomware penetration has several crucial stages, most of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the necessary experience.

  • Quarantine: This time-critical first step involves blocking the sideways spread of ransomware within your network. The longer a ransomware assault is allowed to run unchecked, the longer and more costly the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities consist of isolating affected endpoints from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the network to a basic useful degree of capability with the shortest possible delay. This effort is typically the highest priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the broadest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and line-of-business applications, network topology, and protected remote access. Progent's recovery experts use advanced collaboration platforms to coordinate the complex restoration process. Progent understands the urgency of working rapidly, continuously, and in unison with a client's management and IT group to prioritize tasks and to get vital services on line again as quickly as feasible.
  • Data recovery: The work required to recover files damaged by a ransomware attack depends on the state of the network, the number of files that are encrypted, and which recovery methods are needed. Ransomware attacks can destroy key databases which, if not properly shut down, may need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work could be needed to locate undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were off line during the assault. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud storage, allowing tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators. This adds an extra level of security and restoration ability in case of a ransomware breach.
  • Setting up advanced AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the same AV tools used by many of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, repair and analysis in a single integrated platform, ProSight ASM reduces TCO, streamlines management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the cyber insurance carrier, if there is one. Activities consist of establishing the type of ransomware involved in the attack; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the insurance carrier; establishing a settlement and timeline with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency disbursement to the TA; receiving, reviewing, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; mapping and connecting drives to match exactly their pre-attack condition; and recovering physical and virtual devices and services.
  • Forensic analysis: This process is aimed at discovering the ransomware attack's progress throughout the network from beginning to end. This history of the way a ransomware attack travelled within the network assists you to assess the damage and highlights vulnerabilities in rules or work habits that should be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is commonly given a top priority by the insurance carrier. Since forensic analysis can take time, it is essential that other key activities like business continuity are performed in parallel. Progent has an extensive team of IT and security professionals with the skills required to perform activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided remote and on-premises network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have been awarded high-level certifications in foundation technologies such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security experts have earned prestigious certifications including CISM, CISSP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial management and Enterprise Resource Planning application software. This scope of expertise allows Progent to salvage and consolidate the undamaged parts of your information system following a ransomware attack and reconstruct them rapidly into a functioning system. Progent has worked with leading cyber insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in São Paulo
For ransomware system recovery expertise in the São Paulo area, phone Progent at 800-462-8800 or see Contact Progent.



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    Microsoft WSUS allows information technology administrators to install and track the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft WSUS, IT staff can completely and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial configuration of Microsoft SUS such as designing the Microsoft WSUS deployment, configuring user's workstations, defining the Group Policy settings, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your network environment.

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    Progent can assist you in any and all phases of your upgrade to Microsoft Exchange 2016 including planning high availability (HA) system topology for a local, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining mass storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing for fault-tolerant client access services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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