Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when IT personnel may be slower to recognize a breach and are least able to mount a quick and forceful defense. The more lateral progress ransomware is able to manage within a target's network, the longer it takes to recover basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware experts can assist businesses in the Ipanema metro area to identify and isolate breached servers and endpoints and protect undamaged resources from being penetrated.

If your system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Ipanema
Current strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery almost impossible and effectively throws the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement payment in exchange for the decryption tools required to unlock encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an extra settlement for not posting this data on the dark web. Even if you are able to rollback your network to an acceptable date in time, exfiltration can pose a major issue according to the nature of the stolen data.

The restoration process subsequent to ransomware penetration has a number of crucial stages, most of which can proceed concurrently if the recovery workgroup has enough members with the necessary skill sets.

  • Quarantine: This urgent initial step requires blocking the lateral progress of ransomware across your IT system. The longer a ransomware attack is allowed to go unrestricted, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine activities include isolating affected endpoints from the network to block the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the network to a basic acceptable degree of functionality with the least delay. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This project also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business applications, network architecture, and protected endpoint access. Progent's recovery experts use advanced collaboration platforms to organize the complex restoration process. Progent understands the importance of working quickly, continuously, and in concert with a client's management and network support staff to prioritize tasks and to put critical resources back online as fast as possible.
  • Data restoration: The work necessary to recover files damaged by a ransomware assault depends on the condition of the systems, how many files are affected, and which recovery methods are needed. Ransomware attacks can take down key databases which, if not carefully shut down, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications are powered by SQL Server. Often some detective work could be required to locate clean data. For example, undamaged OST files may exist on staff desktop computers and notebooks that were off line during the attack.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the same AV technology deployed by some of the world's biggest corporations including Walmart, Citi, and Salesforce. By providing in-line malware blocking, detection, containment, restoration and forensics in a single integrated platform, ProSight ASM reduces total cost of ownership, streamlines administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires working closely with the victim and the cyber insurance carrier, if any. Activities consist of determining the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; acquiring, learning, and using the decryptor utility; troubleshooting failed files; creating a clean environment; mapping and connecting datastores to reflect precisely their pre-attack condition; and restoring machines and services.
  • Forensic analysis: This activity involves learning the ransomware attack's progress across the targeted network from start to finish. This history of the way a ransomware attack travelled within the network helps your IT staff to evaluate the damage and highlights gaps in security policies or processes that should be corrected to avoid future break-ins. Forensics entails the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for anomalies. Forensics is usually given a high priority by the cyber insurance provider. Because forensics can be time consuming, it is critical that other key recovery processes such as business continuity are performed in parallel. Progent has an extensive team of information technology and data security professionals with the skills needed to carry out activities for containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered online and onsite network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to salvage and consolidate the undamaged parts of your IT environment after a ransomware assault and reconstruct them quickly into a viable system. Progent has collaborated with leading cyber insurance carriers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Ipanema
For ransomware cleanup consulting in the Ipanema metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    For companies with a combination of Apple Mac and Microsoft Windows computers, there exist two basic alternatives for running Microsoft Windows-only applications on an Apple Mac: remote access to a physical Windows PC or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to attach a Mac to a networked Microsoft Windows-based PC to use Windows software and access system resources. Virtual PC for Mac simulates Windows on an Apple Mac system so you can run Microsoft Windows software directly. Progent's macOS and Mac OS X technology support experts can assist you to manage these products for using Microsoft Windows applications on your Apple Macs and can in addition assist your company to evaluate and install other products for Windows platform emulation.

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    Progent's Cisco Meraki wireless access point experts provide online and on-premises support to assist businesses of any size to design, deploy, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to set up and manage Meraki-based Wi-Fi infrastructure for sites that can range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products including Catalyst and Nexus switches, routers and firewalls to build a seamless network infrastructure that provides identical connectivity, performance, security, ease of management and availability for wired and Wi-Fi clients regardless of their mobility or computing device.

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    Progent's Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP. Dynamics GP is a Microsoft financial package and corporate management solution based, like all Microsoft accounting solutions, on the scalable and familiar foundation of Windows technology. Dynamics GP/Great Plains 2010, the most recent version of Microsoft financial software in the Microsoft Dynamics GP/Great Plains line, offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP is easy to deploy and configure, and with its segmented approach you are able to purchase only the functions you currently require, with the ability to add users and enlarge functionality in the future. Progent's Microsoft Dynamics GP/Great Plains Software consulting experts can help you deploy, configure and administer Microsoft Dynamics GP 2010 as well as earlier editions of Microsoft Dynamics GP/Great Plains.

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    Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important innovations as well as a redesigned architecture. These improvements affect vital IT areas including manageability, high availability (HA), compliance, cost of ownership, collaboration, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the potential advantages of upgrading to Microsoft Exchange 2013, create a cost-effective test and rollout plan, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide affordable online consulting and support and management services for Exchange 2013.

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    Progent offers affordable online and on-premises support to help businesses to migrate all or part of their critical IT resources to Google Cloud Platform services. This can save management hassle and equipment costs and allow access to Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, system design, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery solutions, and security.

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    ProSight LAN Watch is Progent's server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital devices that power your network environment. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they can disrupt your business.

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    Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices.

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    Progent's Cisco Meraki Wi-Fi access point consultants provide remote and on-premises support to assist organizations of all sizes to plan, deploy, manage, expand or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to configure and support Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive ecosystem that delivers identical access, performance, security compliance, manageability and uptime for wired and wireless users regardless of their location or device.

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  • Immediate Q and A about Cisco CCDA Job Opportunities
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    For answers to common enquiries concerning becoming employed by Progent, see Jobs at Progent FAQs.

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    Progent offers nationwide online help and troubleshooting services for companies who run Apple macOS and OS X networks or whose information systems include a mix of Apple Mac and Microsoft technology. Progent's experts offer macOS and OS X users a range of services such as desktop support, upgrading to the latest version of macOS from earlier editions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone and Apple iPad synchronization and troubleshooting, or migrating to Apple's iCloud services. Online technical support offers optimum return for your IT budget by protecting client productivity and shortening the time charged for computer analysis and repair. Sophisticated remote access utilities and experienced technicians and engineers combine to enable Progent to handle the majority of network problems without squandering time and money by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a mix of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISM and CISSP certified security specialists to help you with the most difficult network problems.

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    Progent can assist small and mid-size companies to implement centralized remote endpoint management and monitoring platforms for administering devices operated by an offsite workforce.

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    Progent's Microsoft-certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can assist you to plan, deploy, and support an implementation of Forefront TMG or ISA Server 2006 on your network that provides the firewall protection, speed and ease-of-use that your company needs.

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    Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that incorporates AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).

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    Progent believes that a well designed and executed information system is a vital factor for accelerating any company's success, and Progent applies this belief in our corporate system environment. We have built a fault-tolerant virtual office infrastructure that allows our staff engineers and authorized contractors to deliver rapid and effective support, cooperate closely on challenging jobs, and gain from career and private growth by being a member of a dynamic business ethos of self motivation and independence.

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    Progent's Microsoft-certified experts can provide a variety of IT outsourcing and co-sourcing services to help companies of any size to install, manage, and troubleshoot environments that incorporate desktops, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For enterprise customers, Progent's senior project managers can assist to set up testing labs to assess Microsoft Windows 8.1 and plan and manage Windows 8.1 deployment projects based on industry best practices.

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    Progent's Microsoft-certified consultants average over a decade of background delivering unified communications solutions for companies ranging from small businesses to large enterprises. Progent provides economical support for all editions of Microsoft Exchange Server to strengthen email and virus security, configure fault tolerant email systems, and facilitate off-site and wireless email connectivity. Progent's Microsoft Exchange support services can help you in designing and executing a move from a legacy SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2019 Server. Progent also offers support for Windows 10 and Windows 11 clients using Outlook and can show you how to integrate Outlook Web App (OWA) for popular browsers. For email virus defense, spam blocking and data data leak prevention, Progent offers Email Guard security services.

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    Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

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    Progent's National Support Center offers national remote support for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier support engineers offer telephone support and remote secure computer access to troubleshoot and resolve network problems rapidly and affordably. The scope of IT expertise represented by Progent's team of country-wide service professionals makes it possible to escalate even the toughest problems to competent specialists as needed.

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    Progent's proven ransomware recovery experts can assist your business to rebuild a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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    Progent can help your business to plan an upgrade to Microsoft Teams from Skype for Business and install, manage, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.

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    Progent's certified wireless consulting experts can assist organizations of all sizes to plan, implement, manage and troubleshoot Cisco Aironet Wi-Fi AP solutions to provide the performance, coverage, density, scale, security and ease of management needed for seamless connectivity between wireless and wired networks. Progent can provide affordable online and onsite support for legacy and new-generation 802.11ac Aironet APs and Progent can help you design and manage deployments of indoor and outdoor/industrial Aironet Wi-Fi APs.

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    Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable remote and on-premises consulting, application development, and debugging services for businesses of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from prior versions of SharePoint. Progent can assist customers design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud components into a cohesive intranet system.


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