Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT staff are likely to take longer to become aware of a breach and are least able to mount a quick and coordinated defense. The more lateral movement ransomware is able to manage within a victim's system, the more time it takes to recover core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help you to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist organizations in the Newark area to locate and isolate infected servers and endpoints and protect undamaged assets from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Newark
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and attack any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery almost impossible and basically throws the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a ransom payment for the decryptors required to recover encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs require an additional settlement for not posting this information on the dark web. Even if you can restore your system to a tolerable point in time, exfiltration can be a big issue according to the sensitivity of the downloaded information.

The recovery process after a ransomware penetration has several crucial phases, most of which can proceed in parallel if the recovery workgroup has enough members with the required experience.

  • Containment: This time-critical first step requires arresting the sideways spread of the attack across your IT system. The longer a ransomware assault is permitted to go unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes include isolating infected endpoints from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic useful degree of functionality with the least downtime. This process is usually the highest priority for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This activity also requires the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network topology, and protected remote access. Progent's ransomware recovery team uses advanced collaboration platforms to organize the complex restoration process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's management and network support staff to prioritize activity and to get essential services back online as fast as possible.
  • Data recovery: The effort required to restore data impacted by a ransomware assault varies according to the state of the network, how many files are encrypted, and what restore techniques are needed. Ransomware assaults can destroy pivotal databases which, if not properly closed, may have to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be required to locate clean data. For instance, non-encrypted OST files may have survived on staff desktop computers and notebooks that were off line during the ransomware attack.
  • Implementing advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring gives small and medium-sized businesses the benefits of the identical anti-virus technology implemented by many of the world's largest enterprises such as Walmart, Citi, and Salesforce. By providing in-line malware blocking, identification, containment, repair and forensics in a single integrated platform, Progent's ASM lowers total cost of ownership, simplifies management, and expedites resumption of operations. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Services consist of establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; receiving, reviewing, and using the decryptor tool; debugging decryption problems; creating a pristine environment; remapping and connecting datastores to match precisely their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensic analysis: This process involves learning the ransomware attack's progress across the network from start to finish. This history of how a ransomware assault progressed through the network helps your IT staff to assess the impact and brings to light gaps in rules or processes that need to be corrected to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensic analysis is commonly given a high priority by the insurance carrier. Because forensics can take time, it is essential that other important activities like business continuity are performed concurrently. Progent has an extensive team of information technology and data security professionals with the skills required to perform activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and on-premises network services across the United States for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes consultants who have been awarded high-level certifications in foundation technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP application software. This scope of skills gives Progent the ability to identify and integrate the undamaged parts of your IT environment following a ransomware assault and rebuild them rapidly into a functioning system. Progent has collaborated with leading insurance carriers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Services in Newark
For ransomware system restoration consulting in the Newark metro area, phone Progent at 800-462-8800 or see Contact Progent.



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