Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware attacks are typically launched on weekends and at night, when support personnel are likely to take longer to recognize a penetration and are least able to organize a quick and coordinated response. The more lateral movement ransomware can achieve within a victim's network, the more time it takes to recover core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware experts can assist organizations in the Newark metro area to identify and isolate infected servers and endpoints and guard clean resources from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Newark
Current variants of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any accessible system restores and backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration nearly impossible and effectively throws the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom fee in exchange for the decryption tools required to unlock scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs demand an additional settlement in exchange for not posting this data or selling it. Even if you can restore your network to a tolerable point in time, exfiltration can pose a big problem according to the nature of the downloaded data.

The restoration process subsequent to ransomware attack involves several crucial phases, most of which can be performed concurrently if the response workgroup has enough members with the required experience.

  • Quarantine: This urgent initial response requires arresting the sideways progress of the attack within your network. The more time a ransomware assault is allowed to go unrestricted, the longer and more costly the restoration process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes include cutting off affected endpoint devices from the network to restrict the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the network to a minimal acceptable level of functionality with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the broadest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and protected remote access management. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the complicated recovery process. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's management and network support staff to prioritize tasks and to put essential services back online as quickly as feasible.
  • Data recovery: The work required to recover files impacted by a ransomware assault depends on the state of the network, how many files are encrypted, and which recovery methods are required. Ransomware attacks can destroy pivotal databases which, if not properly closed, might need to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other mission-critical applications depend on SQL Server. Often some detective work may be required to find undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were off line during the assault. Progent's Altaro VM Backup consultants can assist you to utilize immutability for cloud object storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by anyone including administrators or root users. This provides another level of protection and recoverability in the event of a successful ransomware attack.
  • Implementing advanced antivirus/ransomware defense: ProSight ASM utilizes SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the identical anti-virus tools used by some of the world's largest corporations including Netflix, Visa, and Salesforce. By providing real-time malware filtering, classification, containment, repair and analysis in a single integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include determining the type of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryption tool; troubleshooting decryption problems; building a clean environment; remapping and connecting datastores to match precisely their pre-encryption condition; and recovering machines and software services.
  • Forensic analysis: This activity involves discovering the ransomware attack's storyline throughout the network from start to finish. This history of the way a ransomware assault progressed within the network helps you to assess the impact and brings to light vulnerabilities in policies or work habits that need to be rectified to avoid future breaches. Forensics entails the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensic analysis is usually given a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is essential that other important recovery processes like business continuity are pursued concurrently. Progent maintains a large team of information technology and data security experts with the skills required to perform the work of containment, business continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered online and onsite network services throughout the U.S. for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have earned high-level certifications in core technology platforms such as Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP application software. This broad array of skills allows Progent to salvage and integrate the surviving parts of your network following a ransomware attack and reconstruct them quickly into a functioning system. Progent has collaborated with top insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Newark
For ransomware system restoration consulting in the Newark metro area, phone Progent at 800-462-8800 or see Contact Progent.



An index of content::


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    Progent can provide enterprise customers the services of a NetApp-certified consultant for online or on-premises expertise for NetApp's complete family of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, storage management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to assist you to take care of issues with NetApp SAN environments quickly and affordably based on best practices.

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    Progent provides clients the services of consultants who have earned some of the computer industry's most prized certifications. Progent thinks that customers have the right to know that their computer support consultants have accredited testing as well as broad practical field experience so that Progent's clients can use Progent's support with confidence. In many cases, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers privileges for significantly superior vendor support than is offered to non-certified consultants, allowing Progent to deliver clients a better level of IT service. In addition, major credentials such as CISA or ISSAP for network security can aid enterprise customers to show compliance with regulatory demands by using the services of accredited industry professionals.

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    Microsoft Exchange 2013 incorporates significant improvements to the functionality of its predecessor Exchange 2010 and delivers powerful innovations as well as a revamped structure. These improvements affect vital areas including manageability, availability, security, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consultants can help you evaluate the possible business benefits of upgrading to Exchange 2013, create a cost-effective test and deployment plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and management for Exchange 2013.

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    Progent has put together two ultra-affordable service bundles intended to allow small companies to get an objective security assessment from a certified security consultant. With Progent's External Network Security Inventory Scan, a security expert administers an extensive test of your IT infrastructure from outside your company firewall to uncover potential weaknesses in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a network scan from a secure machine inside your firewall to evaluate vulnerabilities to internal attacks. The two security inventory services are set up and executed from a secured external location.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of availability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting and management options are based on mature virtualization technologies that allow small companies with multi- platform environments to economize dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class reliability and an unmatched level of vendor flexibility.

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    Progent's Microsoft-certified consultants can help organizations of any size to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring. Progent can help your business to upgrade from an earlier release of SCVMM or from another virtualization management platform, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 environment so you get maximum return on investment.

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    Progent can assist your company to design, implement and troubleshoot a backup solution based on MSP360 technology. MSP360 offers file or image-based backup/recovery for VMs and physical computers, supports all popular public clouds, and allows you to create a backup solution with a minimum Recovery Time Objective and a granular Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to protect against data loss caused by human mistakes, computer glitches, ill-intentioned insiders, and malware assaults like ransomware.

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