Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when support personnel may be slower to recognize a penetration and are least able to mount a quick and forceful response. The more lateral movement ransomware can manage within a target's system, the more time it will require to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can assist organizations in the Newark metro area to locate and isolate breached servers and endpoints and protect clean resources from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Newark
Current variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available system restores. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and basically knocks the IT system back to square one. Threat Actors, the hackers responsible for ransomware assault, insist on a settlement payment in exchange for the decryption tools required to unlock scrambled data. Ransomware attacks also try to exfiltrate files and TAs require an additional settlement in exchange for not posting this information on the dark web. Even if you can restore your network to an acceptable date in time, exfiltration can pose a major problem depending on the nature of the stolen information.

The restoration work after a ransomware penetration has several distinct stages, most of which can proceed in parallel if the recovery team has a sufficient number of people with the necessary skill sets.

  • Containment: This urgent initial response involves arresting the lateral spread of the attack across your network. The more time a ransomware attack is permitted to go unrestricted, the longer and more expensive the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine activities consist of cutting off infected endpoint devices from the network to block the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the network to a minimal acceptable degree of capability with the shortest possible downtime. This process is typically the top priority for the targets of the ransomware assault, who often perceive it to be an existential issue for their business. This project also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and line-of-business applications, network architecture, and protected remote access management. Progent's recovery experts use state-of-the-art collaboration platforms to coordinate the multi-faceted restoration process. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a client's management and network support staff to prioritize activity and to get essential resources back online as fast as possible.
  • Data restoration: The effort necessary to restore data impacted by a ransomware attack depends on the state of the systems, the number of files that are affected, and what recovery methods are needed. Ransomware assaults can take down critical databases which, if not gracefully closed, might need to be rebuilt from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were off line at the time of the ransomware attack.
  • Implementing modern AV/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and medium-sized companies the advantages of the identical anti-virus tools used by some of the world's biggest enterprises such as Walmart, Citi, and NASDAQ. By providing in-line malware blocking, identification, containment, recovery and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the victim and the cyber insurance provider, if there is one. Services include establishing the type of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement amount with the ransomware victim and the insurance provider; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and operating the decryptor tool; debugging decryption problems; creating a clean environment; mapping and connecting datastores to reflect precisely their pre-encryption state; and recovering machines and software services.
  • Forensic analysis: This process involves learning the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of how a ransomware assault travelled through the network helps your IT staff to assess the impact and highlights vulnerabilities in policies or work habits that need to be corrected to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is commonly given a high priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other key recovery processes like business continuity are performed concurrently. Progent maintains a large team of information technology and cybersecurity professionals with the knowledge and experience needed to carry out activities for containment, business resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided remote and onsite IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and Enterprise Resource Planning applications. This broad array of skills gives Progent the ability to identify and integrate the surviving parts of your IT environment following a ransomware assault and reconstruct them rapidly into an operational system. Progent has worked with top cyber insurance providers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Newark
For ransomware recovery expertise in the Newark metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, enhancing and fixing System Center Operations Manager environments and offer organizations of all sizes expert online or on-premises consulting services for SCOM 2012. Progent can assist your company to design an architecture for SCOM 2012 servers that provides the responsiveness and availability needed to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network infrastructure and both Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or on-premises technical support to assist you to fix serious problems detected by System Center 2012 Operations Manager.

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  • SCOM 2012 Support and Setup Microsoft Expert SCOM 2012 Management Packs Consultant

  • ProSight ESP Ransomware Protection Services
    Specialist ProSight ESP Behavior-based Security

    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware.

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  • SQL 2008 Reporting Services Integration Firm Urgent Design Firm MS SQL Server

  • Microsoft Teams Active Directory Federation Services Consulting Services
    Microsoft Teams certificate management Specialists

    Progent can assist your organization to design a migration to Microsoft Teams from Skype for Business and configure, manage, and debug a cloud or hybrid implementation of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.

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  • Server Management Consultant Mission Critical IT Applications Consulting
  • Services Ubiquiti UniFi WLAN Ubiquiti UniFi WLAN Consulting Services

  • Supplemental Helpdesk Cost Savings Troubleshooting
    Co-managed Service Desk Costs Onsite Technical Support

    Progent's Helpdesk management and co-management service programs help organizations to cut costs and increase productivity.

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  • Small Business IT Technical Support Company Cisco and Microsoft Certified Small Office Computer Network Companies
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  • Solaris-Windows Migration Consultants Top Quality Sun Solaris Upgrade Consulting
  • Specialists BlackBerry BPS BlackBerry Smartphone Network Engineer
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  • wireless IP phone integration Integration Support
    Wireless AP Technology Consulting Services

    Progent's Cisco-certified Wi-Fi technology experts can assist you to configure, manage, and debug Cisco wireless products including Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

  • Sun Solaris Migration Consultants Award Winning Solaris to Windows Migration Consultant
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  • Supplemental Help Desk Online Troubleshooting Urgent Cisco Certified Call Desk Sharing Network Engineer
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  • 24x7 Consultant Price Integration Consultants
    Consultant Price Manager

    Progent's pricing model is to bill for online support and on-site visits per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

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  • Technical Consultant Jabber and SIP Urgent Jabber and Office 365 Online Troubleshooting
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  • Technical Support Help Desk Software Selection and Deployment 24x7 HelpDesk Network Engineer
  • Technical Support SQL Server 2019 Disaster Recovery SQL Server 2019 High Availability Configuration
  • Technical Support Services Apple MobileMe Apple Mac IT Consultants
  • Technology Professional Windows Server Update Services WSUS Professionals
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  • Top Catalyst 802.11ax Wireless Engineer Online Support Services Catalyst Wi-Fi 6 WAP

  • 802.11x Wi-Fi Site Survey Integration Support
    Wireless LAN Site Survey Support

    Progent's wireless site survey services make it easy to plan, install and troubleshoot a Wi-Fi LAN customized for your facilities, providing your business a wireless solution that delivers the reception, speed, capacity, Quality of Service, data protection, and roaming capability your business requires. Wi-Fi site survey services from Progent include online predictive modeling for designing a wireless network and on-premises survey services for validating, optimizing, and debugging a functioning wireless network.

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  • Top Ranked ProSight DPS ECHO Hybrid Cloud Backup/Recovery Services Support and Setup ProSight ECHO Managed Cloud Backup Services

  • Exchange 2003 Server Upgrade Technology Consulting
    Exchange 2003 Server Upgrade Consultant

    Progent's Microsoft-certified professionals offer technical support and network consulting services for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft server platforms. Progent's migration, configuration, management, and support expertise for Exchange Server include system design, installation, project management, onsite and off-site technical support, Help Desk outsourcing, expert security evaluation, and full-service IT outsourcing.

  • Top Rated Remote Troubleshooting Customer Relationship Management ERP, MRP, Accounting System Development Firm
  • Troubleshooting Hornetsecurity Altaro M365 Teams Chat Backup Hornetsecurity Altaro M365 SharePoint Backup Computer Consulting
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  • Top Rated Catalyst Wi-Fi 6 AP Site Survey Online Troubleshooting
    Catalyst 802.11ax AP Migration Support

    Progent's Cisco Catalyst Wi-Fi 6 Access Point consultants offer economical online and on-premises support for Catalyst Wi-Fi 6 wireless access points (WAPs).

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  • Urgent Exchange Server 2019 Specialist Exchange 2019 Planning Specialist
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  • VMware NSX Architecture Professional Consult VMware Disaster Recovery
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  • Computer Consulting Meraki Access Point
    Technical Support wireless IP phones and Meraki APs

    Progent's Cisco-certified Wi-Fi technology consultants can assist organizations to deploy, manage, and debug Cisco Wi-Fi devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points plus Cisco's Wireless Network Controllers.

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    24x7 ransomware cleanup and recovery Engineers

    Progent's experienced ransomware recovery experts can help your business to restore a network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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