Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when IT personnel are likely to be slower to recognize a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to make within a target's network, the longer it takes to restore core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to carry out the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist organizations in the Newark metro area to identify and isolate infected devices and protect undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Newark
Modern variants of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any accessible backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery nearly impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors, the hackers responsible for ransomware attack, insist on a ransom fee for the decryptors needed to recover encrypted files. Ransomware assaults also try to steal (or "exfiltrate") information and hackers require an extra payment in exchange for not publishing this information or selling it. Even if you are able to restore your network to a tolerable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen data.

The restoration work after a ransomware attack involves several distinct stages, the majority of which can proceed in parallel if the response team has enough members with the necessary skill sets.

  • Containment: This time-critical first step requires arresting the sideways spread of the attack within your IT system. The longer a ransomware assault is permitted to go unrestricted, the longer and more costly the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include cutting off affected endpoint devices from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a minimal useful level of functionality with the shortest possible delay. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and safe remote access management. Progent's ransomware recovery experts use advanced workgroup tools to coordinate the complicated recovery effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize activity and to get vital resources on line again as fast as feasible.
  • Data restoration: The effort necessary to restore files impacted by a ransomware attack varies according to the state of the network, the number of files that are encrypted, and what restore methods are needed. Ransomware attacks can take down critical databases which, if not carefully closed, may need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on AD, and many ERP and other business-critical platforms are powered by Microsoft SQL Server. Some detective work may be required to find clean data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected at the time of the assault.
  • Setting up modern AV/ransomware protection: Progent's Active Security Monitoring offers small and medium-sized companies the advantages of the same anti-virus tools used by some of the world's biggest corporations such as Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, detection, containment, restoration and forensics in one integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, simplifies management, and expedites recovery. The next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Activities include determining the type of ransomware used in the assault; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; acquiring, learning, and operating the decryption utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting drives to match precisely their pre-attack state; and recovering computers and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware assault's progress across the targeted network from start to finish. This history of how a ransomware assault travelled within the network assists your IT staff to assess the impact and highlights shortcomings in rules or processes that need to be corrected to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensic analysis is typically assigned a high priority by the cyber insurance carrier. Since forensics can take time, it is vital that other key activities such as operational resumption are performed in parallel. Progent has an extensive roster of IT and cybersecurity experts with the knowledge and experience needed to carry out the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite IT services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes professionals who have been awarded advanced certifications in core technology platforms such as Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This scope of skills allows Progent to salvage and integrate the surviving parts of your IT environment following a ransomware assault and reconstruct them quickly into a viable network. Progent has worked with top insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Newark
For ransomware system restoration expertise in the Newark metro area, call Progent at 800-462-8800 or visit Contact Progent.



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