Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT personnel may take longer to recognize a break-in and are less able to mount a rapid and coordinated defense. The more lateral progress ransomware is able to make inside a target's network, the longer it takes to restore core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineers can assist organizations in the Baltimore metro area to locate and quarantine breached servers and endpoints and protect undamaged resources from being compromised.

If your system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Baltimore
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any accessible system restores. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration nearly impossible and effectively sets the IT system back to the beginning. Threat Actors, the hackers behind a ransomware attack, demand a ransom fee in exchange for the decryptors required to unlock scrambled files. Ransomware attacks also attempt to exfiltrate files and hackers demand an additional settlement for not publishing this data or selling it. Even if you can restore your network to an acceptable point in time, exfiltration can be a big issue depending on the sensitivity of the downloaded information.

The restoration process subsequent to ransomware penetration has several distinct phases, most of which can proceed concurrently if the recovery team has enough members with the required experience.

  • Quarantine: This urgent initial response involves arresting the sideways progress of the attack within your IT system. The more time a ransomware assault is allowed to run unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes consist of cutting off affected endpoint devices from the network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers bringing back the network to a basic useful level of capability with the shortest possible downtime. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the broadest array of IT skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and line-of-business applications, network architecture, and secure endpoint access management. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the complex recovery process. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's management and network support staff to prioritize activity and to put vital resources back online as quickly as feasible.
  • Data restoration: The effort necessary to recover data impacted by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and which recovery techniques are required. Ransomware attacks can destroy key databases which, if not properly closed, might have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms are powered by SQL Server. Some detective work could be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were not connected during the ransomware assault. Progent's Altaro VM Backup consultants can assist you to deploy immutable backup for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators. This provides an extra level of security and restoration ability in case of a successful ransomware attack.
  • Setting up advanced antivirus/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's behavioral analysis technology to give small and mid-sized companies the benefits of the same anti-virus tools implemented by some of the world's largest enterprises such as Netflix, Citi, and Salesforce. By delivering in-line malware blocking, detection, containment, restoration and forensics in one integrated platform, ProSight ASM cuts TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Services consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; receiving, learning, and using the decryption tool; debugging failed files; building a pristine environment; mapping and connecting datastores to match exactly their pre-attack state; and recovering computers and services.
  • Forensics: This process involves learning the ransomware attack's progress throughout the targeted network from beginning to end. This history of the way a ransomware assault progressed through the network assists your IT staff to assess the impact and brings to light weaknesses in rules or processes that should be corrected to prevent future breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensic analysis is usually given a high priority by the insurance provider. Because forensics can take time, it is critical that other important activities like operational resumption are pursued in parallel. Progent maintains a large team of IT and data security professionals with the knowledge and experience required to carry out the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided remote and onsite network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in core technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to salvage and integrate the undamaged parts of your network after a ransomware attack and rebuild them rapidly into a viable network. Progent has collaborated with leading cyber insurance carriers like Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting in Baltimore
For ransomware recovery consulting services in the Baltimore metro area, call Progent at 800-462-8800 or visit Contact Progent.



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