Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a network. Because of this, ransomware attacks are typically launched on weekends and at night, when support staff are likely to be slower to recognize a break-in and are less able to mount a rapid and coordinated defense. The more lateral movement ransomware is able to achieve inside a target's network, the more time it will require to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist businesses in the Baltimore area to locate and quarantine breached devices and guard clean resources from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Baltimore
Current variants of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and effectively throws the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom payment for the decryption tools required to unlock encrypted files. Ransomware attacks also try to exfiltrate files and hackers demand an extra settlement in exchange for not publishing this data on the dark web. Even if you can restore your network to an acceptable point in time, exfiltration can pose a major problem according to the sensitivity of the stolen information.

The restoration work after a ransomware attack involves several crucial phases, most of which can be performed concurrently if the recovery team has enough members with the necessary skill sets.

  • Containment: This urgent first step involves arresting the sideways progress of ransomware across your IT system. The longer a ransomware attack is permitted to go unchecked, the more complex and more costly the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes include cutting off infected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers bringing back the network to a minimal useful degree of capability with the shortest possible delay. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also demands the widest array of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business apps, network topology, and secure remote access management. Progent's ransomware recovery team uses advanced workgroup tools to coordinate the complicated recovery effort. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's managers and IT group to prioritize activity and to put essential services on line again as fast as feasible.
  • Data restoration: The effort necessary to restore data damaged by a ransomware assault depends on the state of the network, the number of files that are affected, and what restore techniques are needed. Ransomware assaults can destroy pivotal databases which, if not properly closed, may have to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical platforms depend on SQL Server. Often some detective work may be needed to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were off line during the assault.
  • Deploying modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the identical anti-virus technology deployed by many of the world's largest enterprises including Walmart, Visa, and NASDAQ. By delivering real-time malware blocking, detection, mitigation, recovery and forensics in one integrated platform, Progent's ASM cuts total cost of ownership, streamlines management, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance carrier, if there is one. Services include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryption tool; debugging failed files; building a pristine environment; remapping and connecting datastores to reflect precisely their pre-attack condition; and recovering physical and virtual devices and services.
  • Forensics: This process is aimed at learning the ransomware assault's progress throughout the network from beginning to end. This audit trail of how a ransomware assault travelled within the network helps your IT staff to evaluate the damage and brings to light gaps in rules or work habits that should be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect changes. Forensic analysis is commonly given a top priority by the insurance provider. Because forensics can take time, it is vital that other key recovery processes like business continuity are executed concurrently. Progent has a large team of IT and security experts with the knowledge and experience required to perform the work of containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered online and onsite network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have earned advanced certifications in foundation technology platforms including Cisco infrastructure, VMware, and popular Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also offers top-tier support in financial management and ERP application software. This broad array of expertise allows Progent to identify and integrate the surviving pieces of your IT environment after a ransomware attack and reconstruct them quickly into a functioning system. Progent has collaborated with top cyber insurance carriers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Baltimore
For ransomware system recovery expertise in the Baltimore area, phone Progent at 800-462-8800 or go to Contact Progent.

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