Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are commonly launched on weekends and at night, when IT staff may take longer to become aware of a break-in and are less able to organize a quick and coordinated defense. The more lateral movement ransomware is able to achieve within a target's network, the longer it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineer can assist organizations in the Baltimore metro area to locate and quarantine infected servers and endpoints and guard clean resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Baltimore
Modern variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and invade any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and basically throws the IT system back to square one. So-called Threat Actors, the cybercriminals behind a ransomware assault, insist on a settlement payment for the decryptors required to recover scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers demand an extra ransom for not posting this data or selling it. Even if you can rollback your network to a tolerable point in time, exfiltration can pose a big problem according to the nature of the stolen information.

The recovery work after a ransomware attack involves a number of distinct stages, the majority of which can proceed concurrently if the response team has enough members with the required skill sets.

  • Quarantine: This time-critical initial response requires arresting the sideways progress of the attack within your IT system. The longer a ransomware attack is allowed to go unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes consist of isolating affected endpoints from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • System continuity: This involves restoring the IT system to a basic useful degree of capability with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, office and mission-critical applications, network topology, and secure endpoint access management. Progent's recovery team uses state-of-the-art collaboration tools to coordinate the multi-faceted restoration process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a client's management and IT group to prioritize activity and to put vital resources on line again as quickly as possible.
  • Data restoration: The work required to restore data damaged by a ransomware assault depends on the state of the network, how many files are affected, and which recovery methods are required. Ransomware assaults can destroy critical databases which, if not carefully shut down, may have to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work may be required to find undamaged data. For instance, non-encrypted OST files may exist on employees' PCs and laptops that were off line at the time of the ransomware assault.
  • Implementing modern AV/ransomware defense: Progent's ProSight Active Security Monitoring offers small and medium-sized businesses the advantages of the same anti-virus tools deployed by many of the world's largest corporations including Walmart, Visa, and Salesforce. By providing in-line malware blocking, classification, containment, restoration and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, simplifies administration, and promotes rapid recovery. The next-generation endpoint protection (NGEP) incorporated in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for working closely with the victim and the cyber insurance provider, if any. Services consist of determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and using the decryption tool; debugging failed files; creating a clean environment; mapping and reconnecting datastores to match precisely their pre-attack state; and restoring machines and services.
  • Forensics: This activity is aimed at discovering the ransomware assault's storyline throughout the targeted network from beginning to end. This history of the way a ransomware attack travelled through the network assists you to assess the damage and uncovers shortcomings in rules or work habits that should be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is typically assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other important activities such as business resumption are performed in parallel. Progent maintains a large team of IT and cybersecurity experts with the skills needed to perform activities for containment, business continuity, and data recovery without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services across the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial and ERP application software. This scope of skills allows Progent to salvage and integrate the undamaged pieces of your network following a ransomware intrusion and reconstruct them quickly into a viable system. Progent has worked with leading insurance providers including Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Baltimore
For ransomware recovery consulting services in the Baltimore metro area, call Progent at 800-462-8800 or visit Contact Progent.



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