Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when support personnel may be slower to become aware of a breach and are less able to mount a rapid and forceful response. The more lateral progress ransomware can achieve inside a target's network, the more time it will require to recover basic operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to complete the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist businesses in the Monterrey area to identify and isolate breached servers and endpoints and guard undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Monterrey
Modern strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any available system restores. Data synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration almost impossible and basically sets the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement payment for the decryptors required to recover scrambled files. Ransomware attacks also try to steal (or "exfiltrate") information and hackers require an extra payment in exchange for not publishing this data on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can pose a major issue depending on the sensitivity of the stolen information.

The restoration work subsequent to ransomware attack has several distinct stages, the majority of which can be performed in parallel if the recovery team has enough members with the required experience.

  • Containment: This time-critical initial step involves arresting the lateral spread of the attack within your network. The longer a ransomware attack is permitted to run unrestricted, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Containment processes consist of cutting off infected endpoints from the network to minimize the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a basic useful degree of functionality with the least downtime. This effort is usually at the highest level of urgency for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This activity also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and line-of-business apps, network architecture, and safe remote access. Progent's ransomware recovery experts use advanced workgroup tools to organize the multi-faceted recovery process. Progent appreciates the urgency of working quickly, continuously, and in concert with a client's managers and IT group to prioritize tasks and to put critical resources on line again as quickly as possible.
  • Data recovery: The effort required to recover files impacted by a ransomware assault varies according to the condition of the systems, how many files are affected, and what recovery techniques are required. Ransomware assaults can take down critical databases which, if not carefully shut down, might have to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many financial and other business-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were not connected during the ransomware attack.
  • Setting up advanced AV/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized companies the advantages of the identical AV technology implemented by some of the world's largest enterprises including Netflix, Citi, and NASDAQ. By providing real-time malware filtering, detection, mitigation, repair and analysis in one integrated platform, Progent's ASM cuts total cost of ownership, simplifies administration, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the victim and the cyber insurance provider, if there is one. Activities consist of establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency payment to the TA; receiving, learning, and operating the decryptor utility; debugging failed files; creating a pristine environment; mapping and reconnecting datastores to match exactly their pre-attack state; and restoring computers and software services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware assault's storyline throughout the network from beginning to end. This audit trail of how a ransomware assault travelled within the network helps your IT staff to evaluate the damage and uncovers weaknesses in security policies or processes that need to be rectified to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensic analysis is commonly given a high priority by the insurance provider. Because forensic analysis can take time, it is critical that other important activities such as operational continuity are executed in parallel. Progent maintains a large team of IT and data security professionals with the skills required to perform the work of containment, business continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have been awarded advanced certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications including CISA, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has top-tier support in financial management and ERP application software. This breadth of expertise gives Progent the ability to identify and integrate the undamaged parts of your information system following a ransomware assault and reconstruct them quickly into a viable system. Progent has collaborated with top insurance providers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Monterrey
For ransomware cleanup consulting in the Monterrey metro area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 migration plan that avoids productivity disruption, simplifies long-term support demands, and makes your Exchange 2003 Server easy to administer. For complex multiple server or multi-site upgrades, Progent has the background to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2003 support, troubleshooting, and design offerings include expertise with the integration of third-party enhancements of Exchange 2003 Server that are best aligned to your business goals.

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  • UNIX Consultants
    Consultants Sun Solaris

    If your office network mixes Solaris platforms with Windows, Progent can show you how to integrate your servers into a cohesive network that allows all your operating systems to coexist for simple administration, seamless dataflow, high reliability, enhanced performance, and tight security. Progent's Sun Solaris and Microsoft Windows integration support services feature IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online technical support and repair, on-site technical support, and Help Desk services.

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  • CISM Security Security Consultant Services Call Desk Outsourcing Services
    Call Desk Outsourcing Services Support

    Progent's Standard Help Desk Services offer an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Support services are provided at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues.

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  • Windows SBS 2008 Technology Professional MS Windows Essential Business Server Specialists
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  • Windows Server 2019 Cluster Operating System Rolling Upgrade Consulting Services Windows Server 2019 Windows Time Service Technology Consulting Services
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  • Clustered Server Network Consulting
    Open Now Fault-tolerant Clustered Servers IT Services

    Progent offers Windows 2003 Cluster Server expertise to help your business implement high availability server clusters designed to deliver 24x7 uptime. Clustered Windows servers for fault-tolerant systems include Windows Cluster Server, SQL Server Cluster, and Exchange Cluster Server. By assisting you t plan high availability clustered server solutions based on Microsoft Windows Clustered Server 2003, Progent’s Premier Windows consultants ensure that your high availability clustered servers are set up to maximize the business advantage of your computer network.

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