Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT staff are likely to be slower to recognize a break-in and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware can manage inside a victim's system, the more time it will require to restore core IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware engineer can help organizations in the Monterrey metro area to locate and quarantine infected devices and protect clean resources from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Monterrey
Modern strains of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any accessible system restores and backups. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make system restoration nearly impossible and basically sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom fee for the decryption tools needed to recover scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs demand an additional payment in exchange for not publishing this data on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can be a big problem depending on the nature of the downloaded information.

The restoration process subsequent to ransomware attack involves several distinct phases, most of which can be performed in parallel if the response team has a sufficient number of members with the necessary skill sets.

  • Quarantine: This time-critical first step involves arresting the lateral spread of ransomware within your IT system. The more time a ransomware assault is permitted to run unchecked, the more complex and more costly the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities include isolating infected endpoint devices from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This involves bringing back the network to a basic acceptable level of capability with the shortest possible downtime. This effort is typically the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and line-of-business apps, network topology, and protected endpoint access management. Progent's recovery experts use advanced workgroup tools to coordinate the complicated recovery effort. Progent understands the importance of working quickly, continuously, and in concert with a client's management and IT staff to prioritize activity and to put essential services back online as fast as feasible.
  • Data recovery: The work necessary to restore data damaged by a ransomware assault varies according to the condition of the network, how many files are encrypted, and what recovery methods are required. Ransomware assaults can destroy key databases which, if not carefully closed, may need to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical applications are powered by Microsoft SQL Server. Some detective work could be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff PCs and laptops that were off line during the assault.
  • Setting up advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring gives small and mid-sized companies the benefits of the same AV tools deployed by some of the world's biggest enterprises including Netflix, Visa, and NASDAQ. By providing real-time malware filtering, classification, mitigation, repair and forensics in a single integrated platform, ProSight ASM cuts TCO, simplifies management, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This requires working closely with the victim and the cyber insurance carrier, if there is one. Activities include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and schedule with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption utility; troubleshooting decryption problems; building a pristine environment; mapping and connecting drives to reflect exactly their pre-attack state; and reprovisioning computers and software services.
  • Forensics: This process involves uncovering the ransomware attack's progress throughout the network from start to finish. This history of the way a ransomware assault travelled through the network assists you to assess the impact and brings to light gaps in policies or work habits that should be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensics is usually given a top priority by the insurance provider. Since forensics can be time consuming, it is essential that other important activities such as business continuity are pursued concurrently. Progent maintains a large team of information technology and cybersecurity professionals with the knowledge and experience required to carry out the work of containment, operational resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and onsite IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned advanced certifications in foundation technologies such as Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications such as CISA, CISSP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning software. This broad array of expertise gives Progent the ability to salvage and consolidate the undamaged pieces of your network after a ransomware attack and reconstruct them rapidly into an operational system. Progent has worked with top insurance providers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Consulting Services in Monterrey
For ransomware system restoration consulting in the Monterrey metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent can help your organization to deploy Cisco's networking products to create a robust foundation for your local, cloud-centric, or hybrid data center and improve operations in vital areas including compute and storage utilization, security and compliance, manageability, availability, and recoverability.

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    Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants offer online or on-premises integration and troubleshooting support to help your organization to plan, configure, upgrade, optimize, administer and troubleshoot Aironet wireless access point environments of any size or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your wireless environment with your wired network infrastructure and cloud-hosted resources to create an enterprise connectivity foundation that is easy to administer and scale. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, placement and configuration of Aironet Wi-Fi access points to accommodate your specific office design, building structure, and anticipated workloads.

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    Microsoft SQL Server 2014 incorporates significant enhancements in key areas such as performance, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works seamlessly across all types of applications including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite services including planning, configuration, administration, troubleshooting, and software development expertise to help businesses of all sizes to achieve fast return from their SQL Server 2014 investment.

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