Ransomware Hot Line: 800-993-9400
24x7 Online Help from a Senior Ransomware Engineer
Ransomware requires time to steal its way through a network. For this reason, ransomware assaults are typically launched on weekends and at night, when IT staff may be slower to become aware of a break-in and are least able to mount a quick and coordinated response. The more lateral progress ransomware can make within a target's network, the more time it will require to recover basic operations and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist you to take the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware engineer can help organizations in the Monterrey area to identify and quarantine breached servers and endpoints and guard undamaged resources from being compromised.
If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.
Progent's Ransomware Response Expertise Offered in Monterrey
Modern strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and invade any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and effectively sets the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a settlement fee in exchange for the decryption tools needed to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs demand an extra payment in exchange for not publishing this information on the dark web. Even if you are able to rollback your network to a tolerable date in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.
The recovery work after a ransomware penetration has a number of distinct stages, most of which can be performed in parallel if the response team has a sufficient number of members with the required experience.
- Containment: This time-critical initial response requires blocking the lateral progress of ransomware across your network. The longer a ransomware attack is allowed to go unchecked, the more complex and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment activities include isolating infected endpoint devices from the network to restrict the contagion, documenting the environment, and securing entry points.
- System continuity: This involves bringing back the network to a basic acceptable degree of functionality with the shortest possible downtime. This process is usually at the highest level of urgency for the victims of the ransomware attack, who often see it as an existential issue for their company. This project also demands the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and line-of-business apps, network topology, and protected remote access. Progent's recovery experts use state-of-the-art workgroup tools to coordinate the multi-faceted recovery effort. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's managers and network support group to prioritize tasks and to get critical services on line again as fast as feasible.
- Data recovery: The effort required to restore data impacted by a ransomware attack depends on the state of the systems, how many files are encrypted, and which recovery methods are required. Ransomware assaults can take down pivotal databases which, if not properly shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to locate undamaged data. For example, non-encrypted OST files may exist on employees' PCs and laptops that were off line at the time of the ransomware assault.
- Setting up advanced AV/ransomware defense: ProSight ASM offers small and mid-sized businesses the advantages of the same anti-virus technology used by many of the world's largest enterprises such as Walmart, Visa, and Salesforce. By providing in-line malware filtering, detection, mitigation, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies management, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Services consist of establishing the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement amount and timeline with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; acquiring, learning, and using the decryptor tool; debugging failed files; building a pristine environment; mapping and reconnecting datastores to match precisely their pre-attack state; and recovering physical and virtual devices and services.
- Forensics: This process is aimed at discovering the ransomware assault's storyline across the network from start to finish. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to assess the damage and brings to light weaknesses in policies or work habits that need to be corrected to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensics is typically assigned a top priority by the insurance provider. Because forensics can take time, it is essential that other key recovery processes such as operational continuity are pursued concurrently. Progent maintains an extensive roster of IT and cybersecurity experts with the skills needed to carry out activities for containment, business continuity, and data restoration without interfering with forensic analysis.
Progent has delivered remote and onsite IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SBEs includes consultants who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your information system after a ransomware attack and reconstruct them rapidly into an operational network. Progent has worked with top cyber insurance carriers like Chubb to assist organizations clean up after ransomware attacks.
Contact Progent for Ransomware System Recovery Consulting in Monterrey
For ransomware system recovery consulting services in the Monterrey metro area, phone Progent at 800-993-9400 or go to Contact Progent.