Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when IT staff may take longer to become aware of a breach and are less able to mount a quick and coordinated response. The more lateral progress ransomware is able to manage inside a target's system, the more time it will require to recover basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can help organizations in the Lakeland area to identify and quarantine breached servers and endpoints and protect undamaged resources from being compromised.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Lakeland
Current variants of ransomware like Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and infiltrate any available system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system restoration nearly impossible and effectively sets the IT system back to square one. So-called Threat Actors, the hackers responsible for ransomware attack, demand a ransom fee in exchange for the decryptors needed to unlock scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs require an extra ransom for not posting this information on the dark web. Even if you are able to restore your network to a tolerable point in time, exfiltration can be a big issue according to the sensitivity of the stolen information.

The restoration work after a ransomware penetration has a number of distinct stages, the majority of which can proceed concurrently if the recovery workgroup has enough members with the required experience.

  • Containment: This urgent first step involves arresting the sideways spread of the attack within your network. The longer a ransomware assault is allowed to run unrestricted, the more complex and more expensive the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities consist of isolating affected endpoint devices from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the network to a minimal useful degree of capability with the least delay. This process is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business applications, network architecture, and protected endpoint access. Progent's ransomware recovery experts use advanced collaboration tools to organize the multi-faceted recovery process. Progent appreciates the importance of working rapidly, tirelessly, and in concert with a customer's managers and IT staff to prioritize activity and to get critical services back online as quickly as possible.
  • Data restoration: The work necessary to restore files impacted by a ransomware assault varies according to the condition of the network, how many files are affected, and what restore techniques are needed. Ransomware attacks can take down pivotal databases which, if not properly shut down, might have to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many financial and other mission-critical platforms depend on SQL Server. Some detective work may be needed to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on employees' desktop computers and laptops that were off line during the ransomware attack.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and medium-sized companies the benefits of the same AV technology implemented by many of the world's biggest corporations including Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, classification, containment, restoration and forensics in a single integrated platform, Progent's Active Security Monitoring reduces TCO, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Services include determining the type of ransomware used in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; acquiring, reviewing, and operating the decryptor utility; troubleshooting failed files; building a pristine environment; mapping and reconnecting datastores to match exactly their pre-encryption condition; and reprovisioning computers and services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware assault's storyline across the network from start to finish. This history of the way a ransomware assault travelled within the network helps your IT staff to evaluate the damage and highlights shortcomings in policies or work habits that should be corrected to prevent later break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensic analysis is usually given a high priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is essential that other key activities like business resumption are executed concurrently. Progent has a large roster of IT and data security professionals with the knowledge and experience required to perform the work of containment, business resumption, and data recovery without disrupting forensics.
Progent's Background
Progent has provided online and onsite network services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in core technologies including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This breadth of skills allows Progent to identify and integrate the surviving parts of your information system following a ransomware attack and reconstruct them rapidly into a viable system. Progent has worked with top cyber insurance carriers including Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Lakeland
For ransomware cleanup consulting in the Lakeland area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and onsite expertise, application development, and technical support services for businesses of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from prior releases of SharePoint. Progent can help you design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud-based components into a cohesive intranet solution.

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    ProSight Remote Network Infrastructure Monitoring Specialists

    Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable and more secure Active Directory environment. Both versions also provide the long-term benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, better compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability.

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    Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company deploy and maintain Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and provide the versatility to evolve with your changing business requirements. Progent's Cisco-Certified network experts are familiar with Cisco's comprehensive family of hardware and software targeted at eliminating information theft, virus and worm outbreaks, DDoS attacks, and other threats to your network. Progent can show you how to integrate Cisco products to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.

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    ProSight LAN Watch is Progent's server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical devices that drive your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact productivity.

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    Progent is among the most qualified network support firms for creating e-mail systems powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get all the advantages of Exchange 2000 for typical scenarios including updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 support.

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    Microsoft SQL 2008 On-site Support

    Progent's Microsoft-Premier SQL consultants offer a range of support services to assist small businesses to design, implement, manage, and repair SQL 2008 systems so that they realize the maximum business advantage from Microsoft's state-of-the-art relational database technology. In addition, Progent offers help with system architecture, company-wide protection, and software development to optimize the strategic benefit of your computer investment.

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    Progent's Cisco Catalyst 9100 Series Wi-Fi 6 AP consultants offer economical online and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

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    Progent's non-stop interoffice connectivity and 24x7 network connection consultants can help small businesses achieve non-stop Interoffice connectivity through redundant networks featuring automatic failover. Progent's CCIE engineers can design and deploy fault tolerant Inter-office connections supported by non-stop EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can show you how redundant connections and transparent fail-over offers economical 24x7 interoffice networking.

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    Progent delivered a wireless networking environment that allowed a school to improve efficiency and avoid the ongoing costs of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting separate sites as far as 2.5 miles apart and can extend to even longer distances. This wireless alternative offered better bandwidth and reliability than recourse to amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered protection against outside interference.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who earn the top customer endorsement and are afforded the closest operational relationship with Microsoft. The knowledge, capabilities, and commitment required to achieve the status of Microsoft Certified Partner benefits Progent's clients by enabling Progent to offer your business more complete technical solutions for your IT system.

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    Microsoft Dynamics GP/Great Plains 2010 accounting is a comprehensive business management and analytics platform that integrates data and processes across your business, interfaces easily with other applications, and brings together employees, customers and vendors regardless of time or place. Created for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Version 10.0 deliver capability for financials, management reporting, project management, inventory and order control, eCommerce, HRM, CRM, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and maintain a reliable, protected server and communications infrastructure to support Microsoft Great Plains, and can give you access to experienced Great Plains professionals to help your company exploit the full power of Dynamics GP 2010.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size organization's production servers in an environment that gives the highest level of dependability and expandability and is in addition simple to move to any data center. ProSight Virtual Hosting and management services are built upon proven virtualization platforms that allow small and midsize businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, infrastructure maintenance, and network administration while benefiting from world-class reliability and an unprecedented level of vendor independence.

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    Nagios and MRTG are powerful, free monitoring utilities that run with Linux and can be deployed to monitor UNIX networks, MS Windows networks, or multi-OS systems where the Linux OS and Microsoft Windows coexist. Nagios allows network managers to track network services including SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher permits you to track the bandwidth through SNMP-enabled network appliances such as processors, routers, and switches. Progent's system integration engineers can help you use both these tools to streamline and troubleshoot your network.

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    Progent's experts offer Apple macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X consulting, Mac integration with Windows networks, Microsoft Entourage and email expertise, network protection services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or earlier versions of OS X and Progent can provide help with macOS and Mac OS X applications. Progent can also assist your business with Apple iPhone integration and Apple iPad management, or moving to iCloud services. For computer networks based exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of planning, integrating and supporting a network environment that is available, secure, fast and able to achieve your company's business goals.

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