Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when IT staff may be slower to become aware of a breach and are less able to mount a quick and forceful response. The more lateral progress ransomware is able to manage inside a target's system, the more time it will require to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to carry out the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can help organizations in the Palo Alto metro area to identify and isolate infected devices and protect clean resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Palo Alto
Current variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryptors needed to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an extra ransom in exchange for not publishing this information on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can be a major problem depending on the nature of the downloaded information.

The recovery process after a ransomware penetration has several crucial stages, most of which can proceed in parallel if the recovery workgroup has enough members with the necessary skill sets.

  • Containment: This urgent first response involves blocking the lateral progress of the attack across your network. The more time a ransomware attack is allowed to go unrestricted, the longer and more costly the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment activities consist of cutting off infected endpoint devices from the rest of network to block the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful degree of capability with the least delay. This effort is typically the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also demands the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network topology, and secure endpoint access management. Progent's recovery team uses advanced collaboration platforms to coordinate the complex restoration effort. Progent understands the importance of working quickly, continuously, and in unison with a customer's management and IT group to prioritize tasks and to put essential resources on line again as fast as possible.
  • Data restoration: The work required to restore files damaged by a ransomware assault depends on the condition of the network, the number of files that are affected, and which recovery techniques are required. Ransomware attacks can destroy critical databases which, if not gracefully closed, may need to be rebuilt from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Often some detective work may be required to locate undamaged data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were off line during the assault.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the same AV tools used by some of the world's largest corporations including Netflix, Visa, and Salesforce. By delivering real-time malware blocking, classification, containment, recovery and forensics in one integrated platform, Progent's ProSight ASM lowers TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the insurance carrier, if any. Activities consist of determining the type of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance provider; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the hacker; receiving, reviewing, and using the decryption utility; debugging decryption problems; creating a pristine environment; mapping and connecting drives to match exactly their pre-encryption condition; and recovering machines and services.
  • Forensic analysis: This activity involves learning the ransomware attack's progress throughout the targeted network from start to finish. This audit trail of the way a ransomware assault progressed within the network assists your IT staff to assess the damage and highlights weaknesses in security policies or processes that need to be rectified to prevent later breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and core Windows systems to check for anomalies. Forensics is commonly given a high priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is essential that other important recovery processes such as business continuity are executed in parallel. Progent maintains an extensive team of information technology and data security experts with the knowledge and experience required to carry out the work of containment, operational continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has provided online and on-premises IT services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have earned high-level certifications in foundation technology platforms such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning application software. This scope of expertise gives Progent the ability to identify and consolidate the undamaged pieces of your IT environment following a ransomware intrusion and rebuild them rapidly into a viable network. Progent has worked with top insurance carriers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Palo Alto
For ransomware cleanup services in the Palo Alto area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Microsoft supports transparent hybrid ecosystems that integrate Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have some Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of planning, implementing and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver as-needed support to help you through stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is carried out on time and on budget.

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    Progent's consultants can provide budget-friendly online consulting and technical support services for Windows Server Essentials. Progent offers comprehensive project management to help you plan and carry out an efficient migration from Windows Server Essentials to Microsoft 365 and other Microsoft Online applications and services.

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    Microsoft Small Business Server (SBS) is an affordable suite of server products that offers the foundation for a feature-rich but manageable information. The integration requirements of the Microsoft .NET functions included with Small Business Server calls for an IT expert with hands-on expertise and extensive knowledge in planning and building cohesive and comprehensive information technology solutions. Progent's Microsoft-certified experts have broad experience with the technologies built into SBS 2011 and SBS 2008. This expertise ensures you success in installing, managing, and servicing IT solutions powered by the SBS suite of servers and applications.

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