Ransomware Hot Line: 800-993-9400

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware assaults are typically launched on weekends and late at night, when IT personnel may take longer to become aware of a penetration and are least able to mount a quick and forceful response. The more lateral movement ransomware is able to achieve inside a target's network, the more time it takes to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to carry out the urgent first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware expert can assist businesses in the Palo Alto area to locate and isolate breached servers and endpoints and protect clean resources from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-993-9400.

Progent's Ransomware Response Services Available in Palo Alto
Current strains of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery almost impossible and basically throws the IT system back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a settlement fee for the decryptors required to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") information and TAs require an additional payment in exchange for not posting this information or selling it. Even if you can restore your system to an acceptable point in time, exfiltration can be a major issue according to the nature of the stolen data.

The recovery process subsequent to ransomware penetration has a number of distinct stages, the majority of which can proceed concurrently if the response team has enough members with the necessary skill sets.

  • Containment: This time-critical first response involves arresting the lateral spread of the attack within your IT system. The more time a ransomware assault is permitted to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine processes include isolating infected endpoint devices from the rest of network to restrict the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a basic acceptable level of functionality with the least delay. This process is usually at the highest level of urgency for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and line-of-business apps, network topology, and secure remote access. Progent's recovery team uses state-of-the-art collaboration tools to organize the complicated recovery effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a client's management and network support group to prioritize activity and to get essential resources back online as fast as possible.
  • Data restoration: The work necessary to recover data damaged by a ransomware attack depends on the condition of the network, how many files are affected, and what recovery techniques are required. Ransomware attacks can take down key databases which, if not properly shut down, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms depend on SQL Server. Often some detective work could be required to find undamaged data. For example, undamaged Outlook Email Offline Folder Files may have survived on employees' PCs and notebooks that were off line during the ransomware assault.
  • Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring gives small and mid-sized businesses the benefits of the same anti-virus tools used by some of the world's biggest corporations including Walmart, Visa, and NASDAQ. By delivering in-line malware filtering, identification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, streamlines administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the cyber insurance provider, if any. Activities include establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement and schedule with the TA; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryption utility; debugging decryption problems; creating a clean environment; mapping and reconnecting datastores to reflect precisely their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware attack's progress across the targeted network from beginning to end. This audit trail of how a ransomware assault travelled within the network assists you to assess the damage and uncovers gaps in security policies or processes that need to be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensics is commonly assigned a high priority by the insurance provider. Since forensics can take time, it is essential that other important activities like business continuity are executed in parallel. Progent maintains a large roster of IT and security experts with the knowledge and experience needed to carry out activities for containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered online and onsite IT services across the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes consultants who have earned advanced certifications in foundation technologies including Cisco infrastructure, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications including CISM, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP application software. This breadth of skills gives Progent the ability to identify and consolidate the undamaged parts of your network after a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has worked with top insurance carriers like Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting in Palo Alto
For ransomware recovery consulting services in the Palo Alto metro area, call Progent at 800-993-9400 or go to Contact Progent.



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    Progentís Cisco-Premier technology consultants offer professional PIX Firewall consulting services covering architecture, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat security, and secure connectivity services. Ranging from compact, plug-and-play desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls offer a sensible level of security, performance and availability for business networks of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive management tools. Progentís network consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Microsoft Communications Server delivers IM and presence in a scalable, world-class solution offering enhanced protection, seamless integration with other Microsoft software, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows lower costs and elevated operational efficiencies, increased worker productivity, and better intellectual property protection. Microsoft Office Communications Server 2007 has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's certified unified communications consultants can provide remote and onsite configuration support and mediation services for your Office Communications Server 2007 environment and can help you to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and execute a smooth upgrade that will add significant strategic value to your IT system

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    The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more value than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network experts can assist you to manage your current PIX or ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, integrate, tune, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progentís Microsoft-certified experts can provide businesses of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced solution that uses web technology for efficiently connecting people, teams and information. SharePoint Server offers a common spot for your employees or clients to access, organize, distribute and manipulate relevant data, documents, and software and to communicate with one another. Microsoft SharePoint allows faster and better decisions, more efficient access across groups and more streamlined business processes. Windows SharePoint Services connect employees, customers, workgroups and projects with the information theyíve created in a manner that makes data convenient to find, retrieve and re-use. Progent's certified SharePoint experts can help you to support your existing SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.

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