Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are typically launched on weekends and at night, when IT staff may be slower to become aware of a breach and are less able to organize a quick and coordinated defense. The more lateral movement ransomware can achieve inside a target's network, the longer it will require to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware expert can help businesses in the Palo Alto area to locate and quarantine breached devices and guard undamaged assets from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Palo Alto
Current strains of ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any available system restores. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware attack, demand a ransom fee in exchange for the decryptors required to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an additional payment for not publishing this data on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can pose a big problem according to the sensitivity of the downloaded data.

The recovery process after a ransomware penetration involves a number of distinct stages, the majority of which can be performed concurrently if the recovery team has enough members with the required skill sets.

  • Containment: This urgent first response involves blocking the lateral progress of the attack within your IT system. The more time a ransomware assault is permitted to run unrestricted, the more complex and more costly the recovery process. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment activities include isolating affected endpoint devices from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a minimal acceptable degree of capability with the shortest possible delay. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This activity also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical applications, network architecture, and secure endpoint access. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the multi-faceted restoration effort. Progent understands the importance of working quickly, continuously, and in unison with a customer's managers and network support staff to prioritize activity and to put vital resources back online as quickly as possible.
  • Data restoration: The work required to recover data impacted by a ransomware attack varies according to the condition of the network, how many files are affected, and what recovery techniques are required. Ransomware assaults can destroy critical databases which, if not gracefully closed, may have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms depend on SQL Server. Some detective work could be required to locate clean data. For example, undamaged OST files may exist on staff PCs and notebooks that were not connected at the time of the attack.
  • Deploying advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring gives small and medium-sized companies the advantages of the identical anti-virus technology implemented by many of the world's largest enterprises such as Netflix, Visa, and Salesforce. By delivering real-time malware filtering, detection, containment, recovery and forensics in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and promotes rapid resumption of operations. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Services include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement with the victim and the insurance carrier; establishing a settlement and schedule with the hacker; checking compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryption utility; debugging failed files; creating a clean environment; remapping and reconnecting datastores to reflect precisely their pre-attack condition; and restoring machines and services.
  • Forensic analysis: This process involves discovering the ransomware attack's storyline throughout the network from start to finish. This history of the way a ransomware assault travelled through the network helps you to evaluate the impact and brings to light shortcomings in rules or work habits that need to be corrected to avoid future breaches. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensics is commonly given a top priority by the insurance provider. Because forensic analysis can take time, it is critical that other important recovery processes like operational resumption are pursued concurrently. Progent maintains an extensive roster of IT and security experts with the knowledge and experience required to perform activities for containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and on-premises IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications including CISA, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and Enterprise Resource Planning applications. This breadth of expertise allows Progent to salvage and integrate the surviving parts of your network following a ransomware assault and rebuild them rapidly into a functioning network. Progent has worked with top insurance providers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Palo Alto
For ransomware system restoration services in the Palo Alto area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent can provide fast and affordable online access to an authorized Oracle DBA expert or an Oracle software developer. Progent can provide advanced DBA services for any version of Oracle including 10g and 11g and can also help plan, build, enhance, or fix Oracle database applications based on SQL and PL/SQL. Progent also offers consulting for Data Guard and Streams replication technologies and Oracle Recovery Manager.

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    Progent's Microsoft-certified SQL Server 2017 experts can help you to evaluate the business advantages of upgrading to SQL Server 2017 and can assist your organization to plan and carry out a cost-effective migration of your databases and applications to any network model including local, cloud-based, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from as-needed design assessment or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is successfully completed on schedule and within budget.

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    Our Experts Team offers support in important fields such as Apple OS integration and programs; Expertise for Linux-powered, UNIX, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management customization; Strategic and vertical program help; Chief Information Officer, management information analyst, and project management services; Custom applications design and deployment; Web, electronic business, Electronic Data Interchange, and customer portal design and integration; Database management and efficiency consulting; Management information expertise; and Telecommunications architecture consulting.

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    Progent's certified Windows Server 2019 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major improvements in scale, performance, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.

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    Progent can deliver comprehensive online consulting for all technical areas common to small company IT networks and offers an array of strategic, on-demand support services including a part-time Chief Information Officer to provide senior-level IT design and negotiating capability, a Call Center for help desk services, 24x7 server monitoring, spam and email-borne virus filtering as a managed service, best-practices project management for critical projects such as office relocations orOS upgrades, connectivity consultants for building and maintaining fast and robust network infrastructure, security engineers to verify data safety and regulatory compliance, disaster recovery experts to help design business continuity plans, and software programmers to create, customize, or troubleshoot business applications.

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    Progent's Linux support services provide small companies and software developers help with administering and supporting Linux computers that run with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA credentials. This wide array of expertise offers you a convenient one-stop consulting firm to show you how to create and manage a secure and reliable mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by integrating MS Windows with major Linux platforms such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent can provide the services of RIM BlackBerry-premier professionals who can assist small organizations to plan, manage, and repair BlackBerry technology affordably and effectively, doing away with the need for an in-house BlackBerry specialist and reducing the expense and distraction of supporting a mobile wireless workforce. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-premier experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient remote service delivery model, offers small and mid-size companies a cost-effective solution for incorporating BlackBerry technology productively into their IT system.

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    Progent's Microsoft-certified consultants offer computer help and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís consulting team can show you how to plan, integrate, troubleshoot and administer the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint, Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).

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    Progent's certified SQL Server application developers and database administrators can provide remote consulting to assist businesses of all sizes to create, manage, and troubleshoot applications powered by the Microsoft SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server consultants can provide support for any phase of the application life cycle in solutions that can include small office databases to N-tier VLDB applications and enterprise-class data warehousing.

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    Email Guard by Postini provides continually upgraded spam and virus blocking, data filtering, and security from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support firm. If your organization is too small to qualify for a regular Postini license, you can still get the use of Postiniís Perimeter Manager technology via Progentís E-Mail Guard spam filtering and virus defense service offering. Progentís certified e-mail security consultants can show you how to develop an email protection plan that includes antispam and virus protection products and policies.

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    Progent's certified SonicWall firewall consultants can show you how to configure, manage, and update SonicWall firewall/VPN products including the current SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISM and CISA-certified cybersecurity consultants can help you incorporate SonicWall security gateways into an end-to-end network protection plan and design security into your corporate practices.

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    Progent's ProSight family of managed services are geared to offer organizations who have small internal network administration and support staffs with low-cost access to enterprise-class management tools and consulting experts. Advantages of the ProSight line of managed services include fixed network maintenance costs, automation of routine management tasks, continual absorption of the latest technology, graceful migration from older technology to modern solutions, improved alignment of computer technology with business objectives, access to seasoned network consultants, and allowing management to concentrate on business instead of ever-changing computer technology.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you cut development time and costs and get to market quickly.

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    Progent's consultants can help you with every phase of Azure cloud integration including needs definition, readiness assessment, solution design, pilot testing, deployment, automated administration, performance optimization, software license management, disaster recovery strategies, security planning, and compliance validation. Progent can assist your IT staff to set up and troubleshoot firewall appliances and VPN connections so that your users can securely connect to Azure resources, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help your organization to create a hybrid cloud environment that transparently integrates physical datacenters with Azure resources.

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    Microsoft Small Business Server is an affordable suite of essential servers that provides the basis for a powerful but manageable IT network. The inter-connectivity requirements of the Microsoft .NET functions bundled with Small Business Server calls for an IT expert with hands-on background and extensive experience in planning and implementing cohesive end-to-end business technology systems. Progent's Microsoft-certified experts have extensive experience with the technologies built into SBS 2011 and SBS 2008. This experience ensures you success in installing, managing, and troubleshooting IT environments powered by the Microsoft SBS line of servers and programs.

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    Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by each consultant to each client. The discipline of documenting and archiving support records results in more effective support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.

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    Cisco's Firepower NGFWs Firewalls provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include unified management of advanced security capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and execute an efficient upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's security services to create and centrally control network environments that span local offices, data centers, private clouds and public clouds.

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