Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT personnel may take longer to recognize a breach and are least able to organize a rapid and coordinated defense. The more lateral progress ransomware is able to manage within a target's network, the more time it will require to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Palo Alto metro area to locate and quarantine infected servers and endpoints and guard clean assets from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Palo Alto
Current variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any available system restores and backups. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and basically sets the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, insist on a settlement fee for the decryption tools required to recover encrypted data. Ransomware attacks also try to exfiltrate files and TAs require an additional settlement for not posting this data or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can be a major issue according to the nature of the downloaded information.

The recovery work subsequent to ransomware attack involves several distinct stages, the majority of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the necessary skill sets.

  • Containment: This time-critical initial step involves blocking the lateral spread of ransomware within your IT system. The longer a ransomware attack is allowed to run unchecked, the longer and more expensive the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response engineers. Containment activities consist of isolating affected endpoints from the network to minimize the contagion, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the network to a basic useful degree of capability with the least downtime. This effort is usually the highest priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and mission-critical applications, network topology, and secure remote access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the multi-faceted restoration process. Progent appreciates the urgency of working rapidly, continuously, and in unison with a client's management and network support group to prioritize activity and to get vital services on line again as quickly as possible.
  • Data restoration: The effort required to restore files impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and which recovery methods are required. Ransomware attacks can destroy key databases which, if not properly closed, may have to be rebuilt from scratch. This can include DNS and AD databases. Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications depend on SQL Server. Some detective work could be needed to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were not connected during the ransomware assault. Progent's Altaro VM Backup consultants can assist you to deploy immutable backup for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by anyone including administrators or root users. Immutable storage adds an extra level of security and recoverability in case of a successful ransomware attack.
  • Setting up modern AV/ransomware defense: ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the identical AV technology used by many of the world's biggest enterprises including Netflix, Citi, and NASDAQ. By delivering real-time malware blocking, identification, mitigation, restoration and forensics in a single integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies management, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance carrier, if any. Services consist of determining the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the hacker; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the TA; receiving, reviewing, and operating the decryption utility; troubleshooting failed files; building a clean environment; remapping and connecting drives to match precisely their pre-encryption condition; and restoring machines and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware attack's progress throughout the network from start to finish. This history of how a ransomware assault progressed through the network helps you to evaluate the impact and brings to light gaps in policies or work habits that should be rectified to avoid future breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect variations. Forensics is usually assigned a high priority by the insurance carrier. Because forensics can be time consuming, it is critical that other important recovery processes such as business resumption are performed concurrently. Progent has a large team of information technology and security experts with the knowledge and experience needed to perform the work of containment, operational resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have earned high-level certifications in core technologies including Cisco infrastructure, VMware, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This breadth of skills gives Progent the ability to salvage and integrate the surviving parts of your IT environment after a ransomware intrusion and rebuild them rapidly into an operational system. Progent has collaborated with leading cyber insurance carriers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Services in Palo Alto
For ransomware recovery consulting services in the Palo Alto area, call Progent at 800-462-8800 or see Contact Progent.



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