Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware needs time to work its way through a target network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff are likely to be slower to recognize a penetration and are least able to organize a rapid and forceful defense. The more lateral progress ransomware can manage inside a victim's network, the longer it will require to restore basic IT services and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help you to complete the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can assist businesses in the Palo Alto metro area to identify and quarantine infected devices and protect clean assets from being compromised.
If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Palo Alto
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and effectively throws the IT system back to square one. So-called Threat Actors, the hackers responsible for ransomware attack, demand a ransom fee in exchange for the decryption tools required to unlock scrambled files. Ransomware assaults also attempt to exfiltrate files and TAs demand an extra ransom for not posting this data on the dark web. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a big problem according to the sensitivity of the stolen data.
The recovery work after a ransomware penetration involves several crucial stages, the majority of which can be performed in parallel if the recovery workgroup has enough members with the required skill sets.
- Containment: This time-critical first step involves arresting the sideways progress of ransomware within your IT system. The more time a ransomware attack is permitted to go unchecked, the more complex and more expensive the recovery process. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Containment activities consist of isolating infected endpoint devices from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
- System continuity: This involves bringing back the IT system to a minimal acceptable level of capability with the shortest possible delay. This effort is typically the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their company. This project also requires the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and mission-critical applications, network architecture, and protected remote access management. Progent's recovery experts use advanced workgroup tools to coordinate the complex recovery process. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's management and IT staff to prioritize activity and to get critical services back online as fast as feasible.
- Data restoration: The effort necessary to restore data damaged by a ransomware attack varies according to the condition of the network, the number of files that are affected, and what restore methods are required. Ransomware assaults can destroy pivotal databases which, if not gracefully shut down, might have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on AD, and many ERP and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work may be needed to find undamaged data. For instance, non-encrypted OST files may have survived on staff desktop computers and laptops that were off line during the assault. Progent's Altaro VM Backup consultants can assist you to deploy immutable backup for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by anyone including administrators. This adds another level of security and restoration ability in case of a successful ransomware attack.
- Deploying modern AV/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and mid-sized businesses the advantages of the same AV tools used by some of the world's largest corporations including Walmart, Citi, and NASDAQ. By delivering real-time malware filtering, detection, containment, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance carrier, if any. Activities consist of establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the insurance provider; establishing a settlement and timeline with the hacker; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption utility; debugging decryption problems; creating a clean environment; remapping and reconnecting datastores to reflect exactly their pre-attack state; and restoring physical and virtual devices and software services.
- Forensic analysis: This process is aimed at discovering the ransomware attack's storyline throughout the targeted network from start to finish. This history of the way a ransomware attack progressed through the network assists you to evaluate the impact and uncovers gaps in policies or processes that need to be corrected to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is typically given a top priority by the cyber insurance provider. Since forensic analysis can take time, it is vital that other important recovery processes such as business resumption are pursued in parallel. Progent has an extensive roster of information technology and security experts with the knowledge and experience needed to perform activities for containment, business continuity, and data restoration without disrupting forensics.
Progent has provided online and on-premises IT services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISA, CISSP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP application software. This breadth of skills allows Progent to identify and integrate the surviving pieces of your network following a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has collaborated with leading cyber insurance providers like Chubb to assist businesses clean up after ransomware attacks.
Contact Progent for Ransomware Recovery Expertise in Palo Alto
For ransomware system restoration consulting services in the Palo Alto area, phone Progent at 800-462-8800 or go to Contact Progent.