Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware assaults are typically launched on weekends and at night, when IT personnel are likely to be slower to become aware of a break-in and are less able to mount a rapid and forceful defense. The more lateral progress ransomware can make within a victim's system, the more time it will require to recover basic IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's remote ransomware expert can assist businesses in the Palo Alto metro area to locate and quarantine breached servers and endpoints and guard clean assets from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Palo Alto
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any available backups. Data synched to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and basically sets the IT system back to the beginning. Threat Actors, the hackers behind a ransomware assault, insist on a ransom payment for the decryptors needed to unlock scrambled data. Ransomware attacks also attempt to exfiltrate files and hackers demand an extra ransom for not posting this information or selling it. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a big problem depending on the sensitivity of the stolen data.

The restoration process subsequent to ransomware attack has several distinct phases, the majority of which can proceed in parallel if the recovery workgroup has a sufficient number of members with the necessary skill sets.

  • Containment: This time-critical first response involves blocking the sideways spread of ransomware within your network. The longer a ransomware attack is allowed to run unchecked, the more complex and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include cutting off infected endpoint devices from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the network to a basic acceptable degree of capability with the least delay. This process is usually the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also requires the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical applications, network architecture, and protected endpoint access. Progent's recovery team uses state-of-the-art workgroup platforms to coordinate the complicated restoration effort. Progent understands the urgency of working rapidly, continuously, and in concert with a customer's managers and IT group to prioritize tasks and to get vital services on line again as quickly as feasible.
  • Data restoration: The work necessary to restore files damaged by a ransomware assault depends on the state of the systems, the number of files that are encrypted, and what restore methods are required. Ransomware assaults can destroy key databases which, if not carefully shut down, may have to be rebuilt from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical applications are powered by SQL Server. Often some detective work may be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff PCs and notebooks that were not connected during the ransomware assault.
  • Deploying advanced AV/ransomware defense: ProSight ASM offers small and medium-sized companies the benefits of the same anti-virus tools deployed by many of the world's biggest corporations such as Walmart, Visa, and NASDAQ. By providing real-time malware blocking, classification, containment, recovery and forensics in one integrated platform, Progent's ProSight ASM lowers total cost of ownership, streamlines administration, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance carrier, if any. Services consist of determining the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; receiving, learning, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; remapping and reconnecting drives to match exactly their pre-encryption condition; and reprovisioning computers and software services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's storyline across the targeted network from start to finish. This history of the way a ransomware assault progressed within the network helps your IT staff to assess the impact and highlights weaknesses in policies or work habits that should be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensics is commonly assigned a high priority by the cyber insurance carrier. Since forensic analysis can take time, it is critical that other important activities like business resumption are pursued concurrently. Progent maintains an extensive roster of information technology and security professionals with the skills needed to carry out activities for containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered online and onsite network services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes consultants who have earned high-level certifications in core technology platforms such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and ERP software. This breadth of expertise allows Progent to identify and integrate the undamaged parts of your network after a ransomware attack and rebuild them rapidly into a viable system. Progent has worked with leading cyber insurance providers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Palo Alto
For ransomware cleanup services in the Palo Alto area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size company's production servers in a solution that gives the highest level of availability and scalability and is also simple to migrate to another host. ProSight Virtual Hosting and management services are based upon mature virtualization techniques that enable small businesses with multi- platform environments to economize significantly on the expense of capital investments, system support, and IT management while achieving world-class fault tolerance and an unprecedented degree of vendor flexibility.

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    Progent's Cisco-certified Wi-Fi integration experts can assist you to deploy, manage, and debug Cisco Small Business Wi-Fi Access Points.

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    Progent can assist you in any phase of your migration to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; migrating mailboxes; planning and implementing Windows Hyper-V; setting up hardware load balancing; setting up Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook.

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    Progent can assist businesses of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce hardware expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the benefits and limitations of different cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises applications and resources and ensure that you avoid the typical mistakes small organizations make when migrating to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN connections and to manage iPhones and iPads and Google Android handhelds.

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    Progent's Data Center consultants can show you how to identify high availability data centers that meet the particular needs of your company. High availability co-location sites are particularly attractive to small businesses due to of their affordability and convenience in comparison to taking a do-it-yourself strategy. Trying to design an in-house data center with even a minimum level of fault tolerance is too costly for most small companies. Progent is ready to help you get all the benefits of high availability data centers and fault tolerant colo sites by providing a complete array of consulting and support services.

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    Cisco's security and offsite access technology for small businesses provide a comprehensive line of manageable security products to help protect your local and remote network infrastructure. Cisco's VPN product family includes switches, firewalls, intrusion detection devices and VPN concentrators. Progent's professional consulting staff includes experienced engineers with Cisco's CCIE and CCNP certifications who can help your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security technologies that align best with your company goals.

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    Remote 24x7 network monitoring, automated alarms, and actionable analytical reporting are crucial to maintaining the health of your IT system and avoiding unnecessary and costly disruptions. Remote Monitoring and Management (RMM) technology has progressed to the point that businesses of any size can get a degree of network stability that was previously limited to enterprises. Progent offers several Remote Monitoring and Management (RMM) options available as low-cost service packages designed to help you to detect and fix a an array of IT network problems before they get big enough to disrupt your business.

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    If your business operates a Solaris network or a mixed-platform computer system, Progent's CISM and ISSAP-certified consultants can assist your whole enterprise in a broad range of security topics such as security management procedures, security architecture and models, access management systems and methodology, software development security, business processes security, physical security, telecommunications, network and web security, and disaster recovery preparedness. CISM and ISSAP stipulate the basic skills and worldwide standards of knowledge that information security managers are required to possess. These accreditations offer executive management the confidence that those who have achieved their CISM or ISSAP qualification have the experience and knowledge to offer world-class security support and engineering help.

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    Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has little competition. Small businesses who work with familiar independent service providers or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.

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    Progent's Cisco-certified Catalyst Wi-Fi 6 AP experts can provide economical online and on-premises help for Catalyst Wi-Fi 6 wireless access points (WAPs).

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    For mid-size companies who need IT consulting services, Progent can deliver a variety of alternatives such as on-site help, on-line support, off-site Help Desk, round-the-clock support with remote system monitoring, temporary staff augmentation, business relocation services, application development, and expert consulting. For medium-size companies in California or other areas covered by Progent's onsite consultants, Progent offers expert onsite help for fixing technical issues quickly and affordably.

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    Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 delivers major improvements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies more than 25 years of background helping manufacturing and distribution companies to simplify supply chains and streamline critical business processes in order to bring products to market fast and meet customer commitments dependably. Progent offers the skills of an ERP specialist with more than two decades of background working with the SyteLine/CloudSuite Industrial platform. Progent can provide online or on-premises consulting that can range from as-needed advice to solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, data conversion, Office 365 integration, disaster recovery planning, and DBA services.

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    Progentís Microsoft-premier engineers can assist you to enhance your workstations from 32 to 64 bits. Progent can help your company to understand the costs and advantages of upgrading to 64-bit PC desktop processing, plan an efficient upgrade strategy that reduces business interruptions, and deliver inexpensive, professional remote support to aid your organization to install 64-bit PC desktop software and application software on your current hardware.

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    Progent's Windows consulting experts can assist organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Remote and on-premises assessment and upgrade services for Windows 10 offered by Progent's consultants include Return on Investment estimates, project coordination, application compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile device management, telecommuter access, security and compliance, automated deployment and administration, network design, wired/wireless convergence, business continuity planning, group and personal training for IT support personnel and end users, and post-migration technical help.

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    Progent's Check Point Software firewall consultants can help you design, configure, and administer firewall environments built around Check Point Next Generation firewall appliances and Check Point's cloud-based security services. Progent's consultants can also assist you support older Check Point firewall models or upgrade smoothly to Check Point's modern firewalls.

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    Progent has put together two ultra-affordable service packages designed to enable small companies to receive an impartial security assessment from a premier security consultant. With Progent's External Security Inventory Scan, an engineer administers a comprehensive examination of your network from outside your company firewall to uncover possible weaknesses in the security posture you present to the public. With Progent's Internal Network Security Inventory Checkup, a security expert runs a network scan from an authorized computer within your company firewall to determine your exposure to inside attacks. Both security inventory packages are set up and executed from a secured external location.

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    Progent's Experts Group provides support in key technologies such as Macintosh integration and applications; Expertise for Linux, UNIX, and Sun systems; MRP, Enterprise Resource Planning, or CRM customization; Strategic and specialized application support; CIO, management information analyst, and project management services; Custom applications design and integration; Web, electronic business, EDI, and client information portal development and integration; DBM support and performance consulting; Management intelligence consulting; and Telecom architecture consulting.

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