Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel are likely to take longer to recognize a break-in and are less able to organize a quick and coordinated defense. The more lateral movement ransomware is able to manage inside a target's network, the more time it will require to recover core operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware expert can assist businesses in the Manchester area to identify and quarantine infected servers and endpoints and guard clean assets from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Manchester
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any accessible backups. Data synched to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and effectively throws the IT system back to the beginning. Threat Actors, the hackers responsible for ransomware assault, insist on a settlement fee in exchange for the decryptors required to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers demand an additional settlement for not posting this information or selling it. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a major issue depending on the sensitivity of the downloaded data.

The restoration work subsequent to ransomware penetration involves several crucial phases, the majority of which can be performed concurrently if the recovery workgroup has enough people with the necessary skill sets.

  • Quarantine: This urgent initial response requires arresting the sideways spread of the attack within your network. The longer a ransomware assault is allowed to go unrestricted, the more complex and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine activities include cutting off infected endpoints from the network to minimize the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the IT system to a minimal useful level of functionality with the shortest possible downtime. This process is typically the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also demands the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and protected remote access management. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to organize the multi-faceted recovery process. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's managers and network support group to prioritize tasks and to get vital resources on line again as quickly as feasible.
  • Data recovery: The effort required to recover files impacted by a ransomware assault varies according to the condition of the systems, how many files are encrypted, and what recovery techniques are required. Ransomware assaults can destroy critical databases which, if not properly shut down, might need to be rebuilt from scratch. This can include DNS and AD databases. Exchange and SQL Server depend on AD, and many manufacturing and other mission-critical platforms depend on SQL Server. Some detective work could be needed to locate undamaged data. For example, non-encrypted OST files may exist on staff desktop computers and notebooks that were not connected at the time of the ransomware assault.
  • Deploying modern AV/ransomware protection: Progent's ProSight Active Security Monitoring offers small and mid-sized companies the benefits of the same AV tools deployed by some of the world's biggest enterprises such as Walmart, Visa, and Salesforce. By providing in-line malware filtering, detection, containment, restoration and forensics in a single integrated platform, Progent's ASM cuts total cost of ownership, streamlines management, and expedites recovery. The next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the victim and the insurance carrier, if any. Activities consist of establishing the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and timeline with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, learning, and operating the decryptor tool; troubleshooting failed files; creating a pristine environment; remapping and reconnecting datastores to reflect exactly their pre-attack condition; and recovering machines and services.
  • Forensics: This activity involves uncovering the ransomware attack's progress throughout the targeted network from start to finish. This audit trail of how a ransomware attack progressed within the network assists you to evaluate the damage and highlights weaknesses in rules or processes that need to be rectified to prevent later breaches. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to look for variations. Forensic analysis is commonly given a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is essential that other important recovery processes such as business resumption are pursued in parallel. Progent maintains an extensive team of IT and security experts with the knowledge and experience required to perform activities for containment, business resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services across the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes professionals who have earned advanced certifications in foundation technologies including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning software. This scope of expertise allows Progent to identify and consolidate the surviving pieces of your network after a ransomware attack and reconstruct them quickly into an operational system. Progent has collaborated with top insurance carriers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Manchester
For ransomware system restoration expertise in the Manchester metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Remote 24x7 monitoring, proactive alerts, and periodic reports are crucial to preserving the proper operation of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that businesses of any size can get a degree of protection that was once limited to large enterprises. Progent can provide several Remote Monitoring and Management options available as low-cost services designed to assist you to detect and fix a most network issues before they get big enough to impact your business.

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    Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small company's production servers in a solution that gives the highest degree of dependability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting options are based on mature virtualization techniques that enable small businesses with multi- platform environments to save dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility.

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    If your office computer system combines UNIX, Linux or Sun Solaris platforms with MS Windows, Progent can help you to integrate your servers into a cohesive network that permits all your operating systems to run side by side for simple management, transparent information exchange, high reliability, superior throughput, and tight protection. Progent's UNIX and Windows integration support offerings include network infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Help Desk support.

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    Progent's disaster recovery planning and business continuity professionals can help you design a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you develop a comprehensive disaster recovery plan that includes periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, zero-downtime network solution that takes into account reliability issues involving a broad array of infrastructure technologies and processes.

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    Progentís consultants can assist you to plan and implement an efficient move from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD DS and Azure AD Connect to centralize identity and access services across onsite and cloud assets.

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    Progent's Microsoft-authorized consultants can help you evaluate the economic case for deploying Microsoft SharePoint Server 2007, advise you on the appropriate version of SharePoint Portal Server for your application, offer configuration and integration services, assist you to install MS SQL Server as a supporting DBM, optimize your network integrity, integrate your off-the-shelf and custom application programs to operate with SharePoint Portal Server 2007, design a company-wide security strategy that includes portal solutions, and provide maintenance and Help Desk services.

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    For Windows desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop expert who can assist you to plan a XenDesktop environment that improves the strategic impact of your information system; configure XenDesktop software with your physical and virtual servers, end-user computers, and peripherals; migrate your existing virtual desktop software to current releases of XenDesktop; and deliver comprehensive online technical support. Progent can also train your network managers to follow best practices to maintain your XenDesktop solution effectively.

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    Progent uses a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by each consultant to each client. The practice of detailing and archiving service records results in more effective service and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Progentís Microsoft-certified consultants can provide companies of all sizes consulting, technical support, and application development services for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web-based technology for efficiently coordinating people, teams and information. Microsoft SharePoint provides a common spot for your workers or customers to connect to, organize, share and interact with useful information, documents, and applications and to communicate with other people. SharePoint allows faster and more intelligent decisions, more efficient sharing across teams and more economical business practices. Windows SharePoint Services connect workers, customers, workgroups and projects with the data theyíve created in a way that makes data convenient to locate, retrieve and apply. Progent's certified SharePoint consultants can assist you to maintain your existing SharePoint solution or migrate to the current version of SharePoint.

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    Progentís Microsoft certified consultants can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid creation of advanced business applications that offer your company a competitive edge. SQL Server provides core support for XML and can query over the Internet and outside the corporate firewall. In addition to offering expertise, support and problem solving services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity of your IT system. Progent can also help you migrate from earlier editions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    Progent can help you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has two decades of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

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    Progentís non-stop inter-site connectivity and fault tolerant network infrastructure consultants can help small organizations achieve non-stop Interoffice connectivity by means of redundant system architectures featuring transparent failover. Progentís CCIE engineers can design and implement high-availability Inter-office connections supported by fault tolerant EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over can provide affordable non-stop interoffice connectivity.

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    Progent provides national online technical support and consulting services for companies who operate Apple macOS and OS X environments or whose information systems feature a combination of Apple Mac and Microsoft Windows products. Progent's engineers offer Mac clients a range of IT services such as desktop support, migration to the latest version of macOS from legacy versions of Apple macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone and iPad support, or moving to iCloud. Remote IT help provides maximum leverage for your information technology dollar by preserving user efficiency and limiting the hours charged for computer repair services. Sophisticated remote access tools and skilled service specialists and consultants combine to enable Progent to solve most network problems without wasting time and expense by going to your location. In most of situations your network problems can be remediated over the phone or via a mix of telephone support and online connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA premier security professionals to help with the most challenging network issues.

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    Progentís Wireless Consulting Services provide a convenient, economical way for businesses of any size to configure, manage, monitor and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to design and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Microsoft Office 365 Exchange Online allows you to utilize cloud-based servers, mailboxes and associated email infrastructure to reduce capital expense and administrative overhead. You can use Exchange Online to host all your mailboxes, or you can run a hybrid solution that incorporates on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide budget-friendly remote support to help your small businesses to evaluate the benefits of Office 365 Exchange Online, design a network topology that makes sense for your functional requirements and IT budget, carry out a non-disruptive migration from your current Exchange organization to one that incorporates Office 365 Exchange Online, train your management staff and users, and deliver as-needed consulting and technical support.

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    E-Mail Guard is a comprehensive service for defending against spam and virus attacks. E-Mail Guard handles the security and management of company email by providing constantly updated spam and virus filtering, policy management, content filtering, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, administration and reporting tools plus outgoing email testing to let you repair your email system and define and enforce corporate email policy.

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