Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Engineer
Ransomware needs time to work its way through a target network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT personnel are likely to take longer to become aware of a breach and are less able to organize a rapid and forceful defense. The more lateral progress ransomware can manage inside a target's system, the longer it takes to recover core operations and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to guide you to carry out the urgent first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineers can assist organizations in the Manchester metro area to locate and isolate infected devices and protect undamaged assets from being penetrated.
If your system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Manchester
Current strains of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any available system restores. Files synched to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively sets the datacenter back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a settlement payment in exchange for the decryption tools required to unlock encrypted files. Ransomware assaults also attempt to exfiltrate information and hackers demand an additional payment in exchange for not posting this data or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a big issue depending on the sensitivity of the downloaded information.
The recovery process after a ransomware attack has a number of distinct phases, the majority of which can be performed concurrently if the recovery team has a sufficient number of people with the necessary skill sets.
- Containment: This urgent initial step involves arresting the lateral progress of ransomware across your IT system. The longer a ransomware assault is allowed to go unchecked, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Quarantine activities include isolating affected endpoint devices from the rest of network to restrict the contagion, documenting the IT system, and securing entry points.
- System continuity: This involves restoring the network to a basic acceptable degree of functionality with the shortest possible delay. This process is usually the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also demands the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and safe remote access management. Progent's recovery experts use advanced workgroup platforms to coordinate the multi-faceted restoration process. Progent understands the importance of working rapidly, tirelessly, and in concert with a client's management and IT group to prioritize tasks and to put vital resources back online as quickly as feasible.
- Data restoration: The effort necessary to restore files impacted by a ransomware attack varies according to the condition of the network, how many files are affected, and what restore techniques are required. Ransomware assaults can take down pivotal databases which, if not properly shut down, may need to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical applications are powered by SQL Server. Often some detective work may be needed to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line at the time of the ransomware attack.
- Deploying modern AV/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the same anti-virus tools deployed by some of the world's largest enterprises including Walmart, Citi, and Salesforce. By delivering in-line malware blocking, detection, containment, repair and forensics in one integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if any. Activities consist of establishing the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the insurance provider; establishing a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and operating the decryptor utility; troubleshooting decryption problems; building a clean environment; mapping and reconnecting datastores to match precisely their pre-encryption state; and recovering computers and services.
- Forensics: This process is aimed at uncovering the ransomware attack's storyline throughout the network from start to finish. This audit trail of the way a ransomware attack travelled through the network assists you to assess the damage and uncovers vulnerabilities in rules or processes that need to be corrected to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensic analysis is usually assigned a high priority by the insurance carrier. Because forensic analysis can be time consuming, it is vital that other important activities such as business resumption are pursued concurrently. Progent has an extensive team of information technology and security professionals with the knowledge and experience required to perform the work of containment, business resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has provided remote and onsite IT services across the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have earned advanced certifications in core technologies such as Cisco infrastructure, VMware, and major Linux distros. Progent's data security experts have earned industry-recognized certifications such as CISA, CISSP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP applications. This broad array of expertise gives Progent the ability to identify and consolidate the surviving parts of your information system following a ransomware intrusion and rebuild them rapidly into an operational system. Progent has collaborated with leading insurance providers like Chubb to help organizations recover from ransomware attacks.
Contact Progent for Ransomware System Restoration Consulting Services in Manchester
For ransomware system recovery expertise in the Manchester metro area, call Progent at 800-462-8800 or go to Contact Progent.