Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when IT personnel are likely to be slower to recognize a breach and are least able to mount a quick and forceful defense. The more lateral progress ransomware is able to achieve inside a target's network, the more time it takes to recover basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to complete the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware engineers can help businesses in the Oxford area to identify and quarantine breached servers and endpoints and protect undamaged resources from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Oxford
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online files and attack any available system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom fee for the decryptors required to unlock encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an extra settlement in exchange for not posting this information or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a major problem depending on the nature of the downloaded information.

The recovery work after a ransomware penetration involves a number of distinct stages, most of which can proceed in parallel if the response team has enough members with the necessary experience.

  • Containment: This time-critical initial response involves blocking the sideways progress of ransomware across your network. The more time a ransomware assault is permitted to go unrestricted, the longer and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine activities include cutting off infected endpoint devices from the network to restrict the contagion, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a minimal useful degree of functionality with the least downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be an existential issue for their business. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical applications, network architecture, and safe endpoint access. Progent's recovery team uses state-of-the-art workgroup tools to organize the complicated recovery process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's management and IT group to prioritize activity and to get vital services on line again as quickly as feasible.
  • Data restoration: The effort necessary to restore data damaged by a ransomware attack depends on the condition of the systems, the number of files that are encrypted, and which restore techniques are needed. Ransomware attacks can destroy pivotal databases which, if not carefully shut down, may have to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical applications are powered by SQL Server. Some detective work could be required to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' desktop computers and laptops that were not connected during the assault.
  • Deploying advanced antivirus/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the same anti-virus tools deployed by some of the world's largest enterprises such as Walmart, Visa, and Salesforce. By providing real-time malware blocking, detection, containment, repair and analysis in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, streamlines management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the cyber insurance carrier, if any. Activities consist of establishing the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement amount with the victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; checking adherence to anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; receiving, reviewing, and using the decryption tool; troubleshooting failed files; creating a pristine environment; mapping and reconnecting drives to reflect precisely their pre-attack condition; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This process involves learning the ransomware assault's progress throughout the network from start to finish. This audit trail of the way a ransomware assault travelled within the network assists you to evaluate the damage and uncovers shortcomings in rules or work habits that need to be corrected to prevent later break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is typically assigned a top priority by the cyber insurance carrier. Because forensics can be time consuming, it is essential that other important recovery processes such as business continuity are executed concurrently. Progent has an extensive team of information technology and security experts with the skills needed to perform the work of containment, operational continuity, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided online and onsite IT services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes professionals who have been awarded advanced certifications in core technologies including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP applications. This breadth of skills allows Progent to salvage and consolidate the surviving pieces of your network after a ransomware attack and rebuild them quickly into an operational network. Progent has collaborated with top cyber insurance carriers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Oxford
For ransomware cleanup consulting services in the Oxford metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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