Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are typically launched on weekends and late at night, when IT personnel are likely to be slower to recognize a breach and are least able to mount a rapid and forceful response. The more lateral movement ransomware can manage within a target's network, the longer it takes to restore basic IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist organizations in the Oxford metro area to identify and isolate breached servers and endpoints and protect clean assets from being compromised.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Oxford
Current strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and effectively throws the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a settlement payment in exchange for the decryptors needed to unlock encrypted data. Ransomware attacks also attempt to exfiltrate information and TAs require an extra settlement for not publishing this information or selling it. Even if you can restore your network to an acceptable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The restoration work after a ransomware penetration involves several crucial phases, most of which can proceed in parallel if the response workgroup has a sufficient number of people with the necessary skill sets.

  • Quarantine: This urgent first step requires blocking the lateral spread of ransomware across your network. The longer a ransomware assault is permitted to go unrestricted, the more complex and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment processes consist of cutting off infected endpoint devices from the rest of network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the network to a minimal acceptable degree of capability with the least downtime. This process is typically the top priority for the targets of the ransomware attack, who often see it as an existential issue for their business. This project also demands the widest range of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business apps, network topology, and protected remote access. Progent's ransomware recovery experts use advanced workgroup platforms to organize the complex restoration process. Progent appreciates the importance of working quickly, tirelessly, and in unison with a customer's managers and network support group to prioritize activity and to get vital resources back online as quickly as possible.
  • Data restoration: The work required to recover data impacted by a ransomware assault depends on the state of the systems, the number of files that are encrypted, and what restore techniques are needed. Ransomware assaults can take down critical databases which, if not carefully closed, may have to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to find clean data. For instance, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and notebooks that were not connected during the assault.
  • Setting up modern AV/ransomware defense: Progent's ProSight Active Security Monitoring gives small and mid-sized companies the benefits of the identical AV tools deployed by many of the world's largest corporations such as Walmart, Citi, and Salesforce. By delivering in-line malware blocking, detection, mitigation, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, simplifies management, and expedites operational continuity. The next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if there is one. Services include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering regulations; overseeing the crypto-currency payment to the TA; acquiring, reviewing, and operating the decryptor tool; troubleshooting decryption problems; creating a clean environment; mapping and connecting datastores to match exactly their pre-encryption condition; and reprovisioning machines and services.
  • Forensics: This process is aimed at learning the ransomware attack's progress across the network from start to finish. This audit trail of how a ransomware attack progressed within the network assists you to assess the damage and uncovers gaps in policies or work habits that should be rectified to avoid future breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for anomalies. Forensics is typically assigned a top priority by the insurance carrier. Because forensics can be time consuming, it is vital that other key activities like operational continuity are executed in parallel. Progent has an extensive roster of information technology and cybersecurity professionals with the skills required to carry out the work of containment, business continuity, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided online and on-premises IT services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes consultants who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers guidance in financial management and ERP applications. This scope of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your network following a ransomware assault and rebuild them rapidly into a viable system. Progent has worked with top insurance carriers including Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Oxford
For ransomware cleanup consulting services in the Oxford area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's ProSight Email Guard uses the technology of leading information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of ProSight Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.

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    Progent provides IT support for medium size businesses who have 100 to 250 system users. The mid-size company or office has typically been an overlooked part of the market for network consulting expertise. The cost structures and service access models of large outside service organizations make them too costly for the typical mid-size company or small medium business (SMB), which usually has a minimal information technology budget with which to support an IT system whose advanced technology and capability are frequently comparable to the information systems of far bigger enterprises. Progent's support delivery model, which takes great advantage of online service, virtual office infrastructure and 24x7 server monitoring, dramatically reduces the network maintenance costs of a small-medium business while offering the mid-size company with big-company support from certified, IT experts knowledgeable in a broad array of small business technologies. If your mid-sized organization or small business is searching for levels of network help appropriate by a mid-size organization without paying big-company costs, call Progent.

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    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information.

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    Progent's Microsoft-certified consulting experts can assist your organization to assess the benefits of Exchange Server 2010 for your company and can help you to plan and implement an efficient upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange 2007 Server that will offer quick return on investment by improving your productivity, lowering the expense of hardware and service, streamlining management, and integrating your key communications platforms.

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    Progent's certified engineers offer computer support and IT consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows Server 2003, and for the entire family of Microsoft server platforms. Progent's migration, configuration, administration, and support expertise for Microsoft Exchange 2003 Server include system design, deployment, documentation, onsite and remote technical support, Help Desk Call Center support, certified security consulting, and comprehensive network management outsourcing.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's ProSight Email Guard combines cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for piloting line-of-business applications, developing cost-effective migration procedures, assessing and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and building training systems for new technologies. For Progent customers who lack sufficient in-house resources to configure proper pilot systems, the lab cuts capital outlay and technical risk and helps keep critical network initiatives on schedule.

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    For businesses that have a combination of Mac and Windows desktops, there exist two basic alternatives for running Windows-only software on macOS or OS X: an external connection to an actual Windows PC or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect a Mac to a remote Windows-powered PC to use Microsoft Windows applications and share network resources. Microsoft's Virtual PC for Mac simulates Microsoft Windows on an Apple Mac computer so that you are able to run Windows software directly. Progent's Mac technology support experts can help you to manage these products for using Windows software on your Apple Macs and can in addition help you to assess and install other solutions for Microsoft Windows platform emulation.

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