Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support personnel are likely to be slower to recognize a break-in and are less able to mount a rapid and forceful response. The more lateral progress ransomware is able to make inside a victim's network, the longer it takes to restore core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware experts can help organizations in the Oxford metro area to identify and isolate breached servers and endpoints and protect clean assets from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Oxford
Current variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible system restores. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery nearly impossible and basically knocks the datacenter back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement fee for the decryption tools needed to unlock encrypted data. Ransomware attacks also try to exfiltrate information and hackers require an extra ransom in exchange for not publishing this information on the dark web. Even if you can restore your system to a tolerable date in time, exfiltration can pose a major problem according to the nature of the downloaded information.

The recovery process after a ransomware penetration has a number of crucial stages, most of which can be performed concurrently if the recovery team has enough members with the necessary experience.

  • Quarantine: This urgent first response involves blocking the lateral progress of ransomware across your network. The longer a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes consist of cutting off affected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the IT system to a basic acceptable level of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business applications, network architecture, and safe remote access. Progent's recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's managers and network support staff to prioritize tasks and to get vital resources back online as fast as feasible.
  • Data recovery: The effort necessary to restore data impacted by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and which restore methods are needed. Ransomware assaults can destroy key databases which, if not properly closed, might need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms are powered by SQL Server. Often some detective work may be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on staff desktop computers and notebooks that were not connected at the time of the ransomware attack.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring offers small and medium-sized companies the advantages of the identical AV technology deployed by many of the world's biggest enterprises including Walmart, Visa, and Salesforce. By providing real-time malware blocking, identification, mitigation, recovery and forensics in one integrated platform, ProSight ASM cuts TCO, streamlines administration, and expedites recovery. The next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if any. Services consist of determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, learning, and using the decryptor tool; troubleshooting failed files; creating a pristine environment; mapping and connecting datastores to reflect precisely their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensics: This process is aimed at uncovering the ransomware assault's storyline throughout the network from beginning to end. This history of the way a ransomware assault travelled within the network helps your IT staff to assess the impact and brings to light weaknesses in rules or processes that need to be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensics is typically given a top priority by the insurance provider. Because forensic analysis can be time consuming, it is essential that other key recovery processes like operational resumption are pursued concurrently. Progent has an extensive team of IT and data security experts with the skills needed to perform the work of containment, business continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in core technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This scope of expertise allows Progent to salvage and integrate the undamaged parts of your information system following a ransomware assault and rebuild them rapidly into a functioning system. Progent has worked with top cyber insurance carriers like Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Services in Oxford
For ransomware recovery consulting in the Oxford area, phone Progent at 800-462-8800 or go to Contact Progent.



An index of content::

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    For Windows desktop virtualization, Progent offers the support of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop solution that maximizes the business impact of your IT system; integrate XenDesktop technology with your physical and virtual servers, user computers, and printers; migrate your older virtual desktop software to the latest versions of XenDesktop; and provide comprehensive remote technical support. Progent can also train your IT staff to adhere to industry leading practices to maintain XenDesktop efficiently.

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    Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of skill that IT security managers are required to master. It gives business management the assurance that those who have earned their CISM certification have the background and capability to deliver efficient security administration and support consulting.

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    Cisco has developed a full array of routers that includes appliances designed to deliver the protection, performance, and reliability required by customers from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved fault tolerance and network availability. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your IT system and to make it economical to grow as you support new users, start new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers based on Cisco's IOS operating system, such as the Cisco 800 family of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 2900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, plus older 3600 and 3700 Routers.

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    Email Guard by Postini provides continually upgraded spam and virus filtering, data filtering, and security from e-mail-borne directory harvesting and denial of service attacks. Progent is a Postini aggregator and support firm. If your organization is too small to qualify for a regular Postini license, you can still get access to Postiniís Perimeter Management technology through Progentís E-Mail Guard anti-spam and virus defense service offering. Progentís expert e-mail protection consultants can show you how to devise an email defense strategy that includes anti-spam and virus protection products and processes.

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    Remote 24x7 monitoring, proactive alarms, and actionable reports are crucial to preserving the health of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management (RMM) solutions have progressed to the point that companies of any size can get a level of network stability that was once limited to enterprises. Progent can provide a variety RMM options available as low-cost services created to help you to identify and resolve a most network issues before they can impact your business.

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    Progent's support services for software/firmware update management offer organizations of any size a flexible and affordable solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your servers, peripherals {like printers and scanners, network infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things (IoT) devices like sensors and health monitors.

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    Progent's certified IT consultants can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help you to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    Progent's ProSight Virtual Hosting combines proven virtual server technology, a state-of-the-art data center facility, and the technical expertise of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a complete IT outsourcing solution that improves network dependability and protection, reduces management distraction, and cuts costs. With Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and critical application servers hosted in a secure and fault tolerant facility on a high-performance, non-stop virtual machine set up and supported by Progent's network service experts.

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    Progentís IT outsourcing packages provide economical computer support for small organizations. Whether it involves planning system infrastructure, setting up an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your system, or developing an on-line eCommerce application, outsourcing your network technical services can contain expenses and eliminate uncertainties, allowing network support expenses to grow in a more linear and controlled fashion than is feasible by building up a large, all-purpose in-house IT organization. Progentís Outsourcing White Paper and flyers tell you how Progent can help you create a secure and robust network foundation for your vital business software based on Windows including Microsoft Office XP, Office 2003, and Microsoft Office 2000.

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    Progent's Citrix-accredited consultants can assist your company to evaluate the business benefits of XenServer as well as other Citrix platforms, and can assist your IT organization to plan, test, execute, troubleshoot, and support a Citrix XenServer solution. Progent can also analyze your existing XenServer environment and show you how to enhance consolidation, responsiveness, protection, availability, and disaster recovery.

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    Cisco's network security and offsite access technology for small companies represent a comprehensive line of manageable security solutions to help protect your local and remote information system. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's expert consulting staff includes field-proven specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and other Cisco security technologies that align most closely with your company objectives.

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