Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware requires time to steal its way through a network. For this reason, ransomware assaults are typically unleashed on weekends and late at night, when support personnel are likely to be slower to recognize a break-in and are less able to mount a rapid and forceful response. The more lateral progress ransomware is able to make inside a victim's network, the longer it takes to restore core IT services and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware experts can help organizations in the Oxford metro area to identify and isolate breached servers and endpoints and protect clean assets from being penetrated.
If your system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in Oxford
Current variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible system restores. Data synched to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery nearly impossible and basically knocks the datacenter back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement fee for the decryption tools needed to unlock encrypted data. Ransomware attacks also try to exfiltrate information and hackers require an extra ransom in exchange for not publishing this information on the dark web. Even if you can restore your system to a tolerable date in time, exfiltration can pose a major problem according to the nature of the downloaded information.
The recovery process after a ransomware penetration has a number of crucial stages, most of which can be performed concurrently if the recovery team has enough members with the necessary experience.
- Quarantine: This urgent first response involves blocking the lateral progress of ransomware across your network. The longer a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration process. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes consist of cutting off affected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
- Operational continuity: This covers bringing back the IT system to a basic acceptable level of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and line-of-business applications, network architecture, and safe remote access. Progent's recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's managers and network support staff to prioritize tasks and to get vital resources back online as fast as feasible.
- Data recovery: The effort necessary to restore data impacted by a ransomware assault varies according to the state of the network, the number of files that are encrypted, and which restore methods are needed. Ransomware assaults can destroy key databases which, if not properly closed, might need to be reconstructed from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms are powered by SQL Server. Often some detective work may be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on staff desktop computers and notebooks that were not connected at the time of the ransomware attack.
- Implementing modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring offers small and medium-sized companies the advantages of the identical AV technology deployed by many of the world's biggest enterprises including Walmart, Visa, and Salesforce. By providing real-time malware blocking, identification, mitigation, recovery and forensics in one integrated platform, ProSight ASM cuts TCO, streamlines administration, and expedites recovery. The next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if any. Services consist of determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; acquiring, learning, and using the decryptor tool; troubleshooting failed files; creating a pristine environment; mapping and connecting datastores to reflect precisely their pre-encryption state; and restoring physical and virtual devices and software services.
- Forensics: This process is aimed at uncovering the ransomware assault's storyline throughout the network from beginning to end. This history of the way a ransomware assault travelled within the network helps your IT staff to assess the impact and brings to light weaknesses in rules or processes that need to be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensics is typically given a top priority by the insurance provider. Because forensic analysis can be time consuming, it is essential that other key recovery processes like operational resumption are pursued concurrently. Progent has an extensive team of IT and data security experts with the skills needed to perform the work of containment, business continuity, and data restoration without interfering with forensic analysis.
Progent has delivered remote and on-premises IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SBEs) includes consultants who have been awarded advanced certifications in core technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This scope of expertise allows Progent to salvage and integrate the undamaged parts of your information system following a ransomware assault and rebuild them rapidly into a functioning system. Progent has worked with top cyber insurance carriers like Chubb to assist organizations recover from ransomware assaults.
Contact Progent for Ransomware System Restoration Services in Oxford
For ransomware recovery consulting in the Oxford area, phone Progent at 800-462-8800 or go to Contact Progent.