Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Top-tier Ransomware Engineer
Ransomware requires time to steal its way across a network. Because of this, ransomware assaults are typically launched on weekends and late at night, when support personnel are likely to take longer to recognize a break-in and are least able to organize a rapid and forceful defense. The more lateral progress ransomware can make within a victim's network, the longer it will require to restore basic operations and scrambled files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to help organizations to take the urgent first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can help businesses in the Toledo metro area to identify and isolate infected devices and protect undamaged assets from being penetrated.
If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Available in Toledo
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible backups. Files synchronized to the cloud can also be corrupted. For a poorly defended environment, this can make automated restoration almost impossible and effectively throws the IT system back to square one. Threat Actors, the cybercriminals responsible for ransomware attack, demand a ransom fee in exchange for the decryptors needed to unlock scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an additional payment for not posting this information on the dark web. Even if you are able to rollback your system to a tolerable date in time, exfiltration can be a major issue depending on the sensitivity of the downloaded data.
The recovery work subsequent to ransomware penetration has several distinct stages, the majority of which can be performed concurrently if the recovery team has a sufficient number of members with the required skill sets.
- Quarantine: This time-critical first step requires arresting the lateral progress of the attack within your network. The longer a ransomware assault is permitted to go unchecked, the longer and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine activities include cutting off infected endpoints from the network to block the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This involves restoring the IT system to a minimal useful degree of functionality with the shortest possible delay. This process is typically the top priority for the targets of the ransomware attack, who often see it as an existential issue for their business. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, productivity and mission-critical apps, network topology, and secure remote access. Progent's ransomware recovery team uses advanced workgroup tools to coordinate the complicated recovery effort. Progent appreciates the importance of working quickly, tirelessly, and in concert with a client's managers and network support staff to prioritize activity and to put critical resources back online as fast as feasible.
- Data recovery: The work necessary to restore data damaged by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and what restore techniques are required. Ransomware assaults can destroy critical databases which, if not properly closed, may have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical platforms depend on Microsoft SQL Server. Some detective work could be required to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and notebooks that were off line during the ransomware attack. Progent's Altaro VM Backup experts can help you to utilize immutability for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators. This provides an extra level of protection and restoration ability in the event of a successful ransomware attack.
- Deploying advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the identical AV tools implemented by some of the world's biggest corporations including Walmart, Visa, and Salesforce. By delivering real-time malware filtering, identification, mitigation, restoration and forensics in a single integrated platform, ProSight Active Security Monitoring lowers TCO, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance carrier, if there is one. Activities consist of establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption capabilities; deciding on a settlement with the victim and the insurance provider; establishing a settlement amount and schedule with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryption utility; debugging failed files; building a clean environment; mapping and connecting datastores to reflect exactly their pre-encryption state; and recovering physical and virtual devices and software services.
- Forensic analysis: This process involves discovering the ransomware attack's progress across the network from beginning to end. This history of the way a ransomware attack travelled within the network assists your IT staff to evaluate the impact and highlights vulnerabilities in rules or processes that should be corrected to avoid future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensics is typically assigned a top priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is essential that other key activities such as operational resumption are executed in parallel. Progent maintains a large team of information technology and cybersecurity experts with the skills required to carry out activities for containment, operational resumption, and data recovery without disrupting forensics.
Progent has delivered remote and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes professionals who have earned advanced certifications in core technologies such as Cisco networking, VMware, and major Linux distros. Progent's data security experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also offers guidance in financial management and ERP application software. This breadth of expertise allows Progent to identify and consolidate the undamaged parts of your information system following a ransomware attack and rebuild them quickly into a functioning system. Progent has collaborated with top cyber insurance providers including Chubb to help businesses clean up after ransomware assaults.
Contact Progent for Ransomware System Recovery Services in Toledo
For ransomware system restoration consulting in the Toledo metro area, call Progent at 800-462-8800 or go to Contact Progent.