Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT staff may take longer to recognize a breach and are less able to organize a quick and coordinated defense. The more lateral movement ransomware is able to manage inside a target's network, the more time it will require to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware engineers can assist businesses in the Toledo metro area to identify and isolate infected servers and endpoints and guard undamaged resources from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Toledo
Current strains of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and infiltrate any accessible backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a settlement payment for the decryptors needed to unlock encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and hackers demand an additional settlement for not publishing this information on the dark web. Even if you can restore your system to an acceptable date in time, exfiltration can be a big problem depending on the nature of the downloaded information.

The restoration process subsequent to ransomware attack involves several distinct stages, most of which can proceed in parallel if the response team has a sufficient number of people with the required skill sets.

  • Containment: This urgent first response requires arresting the lateral spread of ransomware within your IT system. The longer a ransomware attack is permitted to go unrestricted, the longer and more costly the restoration effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities consist of isolating affected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a minimal acceptable degree of functionality with the shortest possible delay. This process is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and protected remote access. Progent's recovery team uses advanced collaboration tools to organize the complex restoration effort. Progent understands the importance of working rapidly, continuously, and in unison with a client's managers and network support group to prioritize tasks and to put vital services on line again as fast as feasible.
  • Data restoration: The effort necessary to recover data damaged by a ransomware attack varies according to the state of the network, the number of files that are affected, and which recovery methods are required. Ransomware assaults can destroy critical databases which, if not gracefully closed, might have to be reconstructed from the beginning. This can apply to DNS and AD databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical applications are powered by Microsoft SQL Server. Some detective work may be needed to find undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were not connected at the time of the ransomware assault.
  • Implementing advanced antivirus/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and mid-sized companies the benefits of the same anti-virus tools implemented by some of the world's biggest corporations such as Walmart, Citi, and NASDAQ. By delivering in-line malware blocking, detection, containment, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces total cost of ownership, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Activities consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering sanctions; overseeing the crypto-currency transfer to the hacker; receiving, learning, and using the decryption utility; debugging failed files; creating a pristine environment; mapping and reconnecting datastores to match precisely their pre-encryption condition; and restoring physical and virtual devices and services.
  • Forensic analysis: This activity involves uncovering the ransomware assault's progress across the targeted network from start to finish. This history of how a ransomware attack progressed within the network helps you to assess the impact and uncovers shortcomings in security policies or work habits that need to be corrected to avoid later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is typically assigned a high priority by the insurance carrier. Since forensic analysis can take time, it is essential that other important recovery processes like business continuity are executed concurrently. Progent maintains a large team of information technology and cybersecurity professionals with the skills required to perform activities for containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and onsite IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in core technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This breadth of expertise allows Progent to identify and integrate the undamaged parts of your information system after a ransomware intrusion and reconstruct them rapidly into a functioning network. Progent has worked with top insurance providers including Chubb to help organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Restoration Consulting Services in Toledo
For ransomware system recovery expertise in the Toledo metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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