Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support staff are likely to take longer to recognize a penetration and are less able to organize a rapid and forceful defense. The more lateral movement ransomware is able to manage within a victim's network, the longer it takes to recover core IT services and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the urgent first phase in responding to a ransomware attack by putting out the fire. Progent's remote ransomware experts can help organizations in the Toledo metro area to identify and quarantine breached devices and protect clean resources from being compromised.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Toledo
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available system restores and backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated restoration nearly impossible and effectively sets the IT system back to square one. So-called Threat Actors, the hackers responsible for ransomware assault, demand a ransom payment in exchange for the decryptors needed to unlock encrypted data. Ransomware attacks also attempt to exfiltrate files and hackers demand an additional ransom in exchange for not posting this information or selling it. Even if you can rollback your network to an acceptable date in time, exfiltration can be a major problem depending on the nature of the stolen data.

The restoration process after a ransomware attack involves several distinct phases, the majority of which can proceed concurrently if the recovery workgroup has enough members with the required skill sets.

  • Containment: This time-critical initial response requires arresting the sideways spread of ransomware within your network. The longer a ransomware attack is allowed to run unchecked, the longer and more expensive the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine processes consist of isolating affected endpoint devices from the network to restrict the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic acceptable degree of functionality with the shortest possible delay. This effort is typically the top priority for the targets of the ransomware assault, who often see it as an existential issue for their company. This activity also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and mission-critical apps, network topology, and safe remote access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the multi-faceted recovery process. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's managers and network support group to prioritize activity and to get essential services back online as fast as feasible.
  • Data restoration: The effort necessary to recover data damaged by a ransomware assault varies according to the condition of the network, how many files are encrypted, and which restore methods are required. Ransomware assaults can take down critical databases which, if not carefully closed, might need to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Some detective work could be required to find undamaged data. For example, non-encrypted OST files may have survived on staff PCs and notebooks that were not connected during the attack.
  • Implementing modern AV/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the advantages of the identical AV technology implemented by many of the world's biggest corporations such as Netflix, Visa, and Salesforce. By delivering real-time malware blocking, detection, mitigation, restoration and forensics in one integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the victim and the insurance provider, if any. Activities include determining the kind of ransomware involved in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the hacker; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the TA; receiving, reviewing, and operating the decryptor tool; debugging failed files; creating a pristine environment; mapping and connecting drives to reflect exactly their pre-attack state; and reprovisioning computers and services.
  • Forensic analysis: This process involves uncovering the ransomware assault's progress across the network from start to finish. This history of the way a ransomware attack travelled through the network assists your IT staff to evaluate the impact and uncovers vulnerabilities in security policies or processes that should be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensics is usually given a high priority by the insurance carrier. Because forensics can take time, it is vital that other key recovery processes such as operational resumption are executed in parallel. Progent maintains a large team of information technology and cybersecurity experts with the knowledge and experience required to carry out the work of containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises network services throughout the U.S. for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in core technology platforms including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning application software. This broad array of expertise allows Progent to salvage and consolidate the undamaged parts of your information system following a ransomware assault and rebuild them quickly into a viable network. Progent has worked with top insurance carriers like Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting in Toledo
For ransomware system restoration consulting in the Toledo metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's consultants can provide online and on-premises consulting services for organizations of any size to evaluate the costs/benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help you to plan a local, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Microsoft or Microsoft 365; set up HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems such as Cisco UC. Progent's certified network security consultants can assist you design and verify a security environment for your Skype for Business solution that is compliant with regulatory requirements.

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    Microsoft Office for Mac allows Mac users to run the world's most popular business applications. Progent's Apple-certified Mac experts can help you set up Mac Office on a multi-vendor environment combining Apple OS X and Windows computers so that Mac users can take advantage of the new features in Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who use Windows. Progent's consultants have experience with both Apple Macintosh and Windows technology and can provide service for environments that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or environments which intentionally limit collaboration between Mac and Windows systems.

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    Microsoft Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) voice communication. Lync Server 2010 can extend the functionality of Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription services, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified unified communications consultants offer online and onsite support to assist your company to manage and troubleshoot your existing Lync 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to design and carry out a smooth Skype for Business migration or a migration to Microsoft Teams.

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    Small to middle size companies can now get all the benefits of Operations Manager and also have quick access to Progentís Microsoft Premier IT consulting experts. With Progent's economically priced IT service packages, small businesses can choose a basic Microsoft System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to offer small company networks world-class reliability, protection, and productivity.

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    Progent's Juniper Networks-authorized NetScreen consultants can assist you to install and integrate NetScreen 5000 series routers, upgrade from older NetScreen devices to more current Juniper technologies, and troubleshoot infrastructure issues in all-Juniper or mixed-technology systems.

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    Progent's Cisco CCIE-certified network infrastructure consultants have extensive background helping ISPs to architect, implement, administer, tune, and troubleshoot high-availability, scalable network solutions suitable for shared public networks.

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    Progent's Symantec experts can assist you to maintain discontinued Symantec firewall and VPN appliances including the Symantec Raptor and VelociRaptor line or show you how to upgrade to newer firewall/VPN solutions. Progent can also help you design and implement a complete security plan that can include firewall/VPN devices and software, managed security and virus defense services, system monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your single source for on-going network support, maintenance, training, and security expertise.

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    Progent's certified Microsoft Windows 2000 consulting staff can help you enhance the capability of your existing Windows 2000 Servers and can streamline network management, provide technical support and troubleshooting, and enhance security. Progent can also show you how to create, rationalize, and implement a strategy to upgrade from Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in designing pilot installations to eliminate the technical risk associated with migrating to Windows 2003 Server by uncovering potential hardware and software compatibility problems.

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    Cisco has designed an extensive product line of routers including routers designed to provide the security, bandwidth, and availability required by organizations from branch offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and system availability. Progent can show you how to select and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it economical to grow as you add new users, start new offices, deploy new services, extend your network to customers and partners, and support a more mobile workforce. Progent offers help with a range of routers powered by Cisco's IOS platform, including the Cisco 800 family of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Series Routers.

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    Progent provided a wireless networking solution that allowed a school to improve efficiency and avoid the ongoing expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for connecting separate locations as far as 2.5 miles apart and can reach even greater ranges. This wireless solution provided improved bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz spectrum it offered immunity to outside interference.

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    Progentís certified consultants offer small and mid-size businesses enterprise-level consulting services for SMS Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and deployment automation. System Center Configuration Manager 2007 is Microsoft's new name for the change management platform formerly known as SMS Server. System Center Configuration Manager 2007 provides a range of new features to Microsoft Systems Management Server such as comprehensive automation, built-in Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progentís Microsoft certified engineers can help you use SMS 2003 or Configuration Manager 2007 effectively for streamlined OS and application installation, security patch control, application metering, and licensing reconciliation. Progent's engineers can also help you to move smoothly from SMS Server to System Center Configuration Manager.

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    Progent's ransomware consultants can help your business to assess your ransomware defenses, remotely monitor and guard your IT environment, assist with settlement negotiations with a hacker, and rebuild a network victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.

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    Progent's certified ISA Server consulting experts have extensive experience creating Microsoft-based security solutions for IT networks with many locations, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business plan and implement a configuration of ISA Server 2004 that supports your information security requirements without limiting your network.

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  • Les Kent has a 35-year track record of effective technology integration, business administration, marketing, and operations. He has demonstrated a talent for developing elegant information technology solutions while working as a system designer, software developer, project manager, deployment expert, and problem solver for small companies, start-ups, and global enterprises.

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