Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support personnel may be slower to become aware of a break-in and are least able to mount a quick and forceful response. The more lateral progress ransomware is able to make inside a target's network, the longer it takes to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineers can assist businesses in the Toledo metro area to locate and quarantine breached servers and endpoints and guard undamaged resources from being compromised.

If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Toledo
Modern variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any available backups. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration almost impossible and effectively sets the datacenter back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement payment for the decryptors needed to unlock encrypted files. Ransomware assaults also try to steal (or "exfiltrate") files and TAs demand an additional payment for not publishing this data or selling it. Even if you are able to rollback your system to a tolerable point in time, exfiltration can pose a major problem according to the nature of the downloaded information.

The recovery work subsequent to ransomware attack involves a number of distinct stages, most of which can proceed concurrently if the recovery team has enough members with the necessary experience.

  • Containment: This time-critical initial response requires blocking the lateral progress of the attack across your IT system. The longer a ransomware assault is allowed to go unchecked, the longer and more expensive the restoration process. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response experts. Quarantine activities consist of isolating infected endpoints from the network to block the spread, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the network to a basic useful level of functionality with the least delay. This process is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also requires the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical apps, network topology, and protected remote access. Progent's ransomware recovery team uses advanced collaboration tools to coordinate the complicated restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a customer's management and IT staff to prioritize tasks and to get essential services on line again as quickly as feasible.
  • Data restoration: The work required to restore files impacted by a ransomware assault varies according to the condition of the network, the number of files that are affected, and what recovery methods are required. Ransomware attacks can take down critical databases which, if not carefully shut down, might have to be rebuilt from scratch. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on Active Directory, and many financial and other business-critical platforms depend on SQL Server. Some detective work may be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and notebooks that were off line during the attack. Progent's Altaro VM Backup consultants can help you to utilize immutable backup for cloud object storage, enabling tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including root users. This adds an extra level of security and restoration ability in case of a successful ransomware attack.
  • Implementing modern AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same anti-virus tools used by some of the world's largest corporations such as Walmart, Visa, and Salesforce. By providing in-line malware filtering, identification, containment, restoration and analysis in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This requires working closely with the ransomware victim and the insurance provider, if there is one. Services consist of establishing the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption capabilities; deciding on a settlement amount with the victim and the insurance provider; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency disbursement to the hacker; receiving, learning, and using the decryptor utility; debugging decryption problems; building a clean environment; mapping and connecting datastores to match exactly their pre-attack condition; and reprovisioning computers and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's storyline across the targeted network from beginning to end. This history of the way a ransomware attack progressed within the network helps your IT staff to assess the impact and brings to light shortcomings in policies or processes that need to be rectified to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for variations. Forensic analysis is commonly given a top priority by the cyber insurance provider. Since forensic analysis can be time consuming, it is vital that other important recovery processes like business resumption are performed in parallel. Progent has an extensive roster of IT and cybersecurity professionals with the skills required to perform the work of containment, operational continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered online and onsite network services across the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have earned advanced certifications in core technology platforms including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial and ERP applications. This breadth of skills gives Progent the ability to identify and consolidate the undamaged pieces of your IT environment after a ransomware assault and rebuild them rapidly into a viable system. Progent has collaborated with top insurance carriers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Services in Toledo
For ransomware recovery services in the Toledo area, call Progent at 800-462-8800 or go to Contact Progent.

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    Altaro VM Backup software from Hornetsecurity provides small and mid-size businesses a dependable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud environments and also supports low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or onsite services to assist you to design, deploy, manage and debug a modern backup and disaster recovery system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup technology.

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    Progent's Microsoft and Cisco certified computer consultants can provide expert help with a wide range of technologies and can provide that assistance remotely anywhere in the U.S. or in person in select cities across the United States and anywhere in California. Progent provides online help for information systems based on Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a combination of Windows and UNIX-based platforms. Progent also can provide access to the help of Cisco CCIE network specialists for complex connectivity issues, as well as the the assistance of CISSP-qualified security consultants to assist with complex security planning and problem solving. Progent has delivered online network support to companies in every state in the U.S.

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    Progent's Sun Solaris family support experts provide small and mid-size businesses and developers assistance with administering and supporting Solaris environments that coexist with Microsoft-based networks. Progent offers your organization contact with Sun Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This broad range of experience offers you an easy one-stop consulting firm to show you how to create and maintain a secure and robust cross-platform network and communications solution that allows Sun Solaris and Microsoft interoperability by combining Microsoft Windows with major variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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    Progent's productive atmosphere will make you a better professional by improving your information technology knowledge and increasing the satisfaction of your clients. Progent delivers this commitment by recruiting the best consulting experts for you to operate with, offering an advanced system architecture, running proprietary software tools to deliver the maximum level of support, and by streamlining proven business structures for attracting and maintaining clients.

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    Progent can assist small and medium-size organizations to set up collaborative technology to allow their telecommuters to benefit from productive interaction with colleagues and clients.

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    Microsoft CRM helps small businesses build profitable client relationships. Built-in Sales and Customer Service modules enable employees to share data to help improve selling success and deliver steady, effective customer service. Progent can configure the most sensible server and communications environment, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can supply your small business with a certified MS CRM consultant who can help you combine Microsoft CRM with your sales or customer service data.

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    The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-certified CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's certified Cisco IT security consulting professionals offer expert PIX and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, plug-and-play desktop devices for small and home offices to modular enterprise-class appliances, Cisco PIX and ASA Firewalls offer advanced protection, performance, and high reliability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed operating system, minimizing possible OS-specific security holes.

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    VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and administer a disaster recovery system based on VMware SRM.

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    Citrix offers a comprehensive family of products that deliver enterprise-class manageability, scalability, and responsiveness for server virtualization and for server-based distribution of virtual Windows desktops and applications. For managing virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix offers Citrix XenServer and Essentials for Hyper-V. Progent's Citrix-certified engineers can help you to evaluate the strategic advantages of Citrix virtualization products and can help you design, test, deploy, optimize, and maintain Citrix solutions.

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    Progent can assist you in all facets of your upgrade to Microsoft Exchange Server 2016 including planning high availability infrastructure for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines (VMs), databases and log files; setting up HLB for fault-tolerant CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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    Small to mid-sized companies can now enjoy all the advantages of System Center Operations Manager and also have quick access to Progent's Microsoft and Cisco Certified network consulting experts. With Progent's affordably priced network service programs, small organizations can choose a basic System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to offer small business networks enterprise-class availability, security, and productivity.

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