Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that poses an extinction-level danger for organizations poorly prepared for an assault. Versions of ransomware like the Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for many years and still cause destruction. More recent strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, along with additional as yet unnamed malware, not only do encryption of online data but also infiltrate many accessible system protection mechanisms. Data replicated to off-site disaster recovery sites can also be encrypted. In a vulnerable system, this can render automated recovery hopeless and effectively knocks the entire system back to square one.

Getting back on-line applications and data following a ransomware intrusion becomes a sprint against the clock as the targeted business fights to contain the damage and cleanup the ransomware and to resume mission-critical activity. Due to the fact that ransomware takes time to move laterally, assaults are often launched on weekends, when attacks are likely to take more time to discover. This multiplies the difficulty of promptly marshalling and orchestrating a qualified mitigation team.

Progent offers an assortment of support services for protecting Fresno organizations from ransomware attacks. Among these are staff training to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat protection to discover and quarantine day-zero malware assaults. Progent also provides the services of seasoned ransomware recovery professionals with the track record and commitment to restore a compromised environment as quickly as possible.

Progent's Ransomware Recovery Support Services
Following a ransomware attack, even paying the ransom in cryptocurrency does not provide any assurance that merciless criminals will respond with the codes to decipher all your files. Kaspersky determined that 17% of crypto-ransomware victims never recovered their data even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller organizations. The fallback is to setup from scratch the essential components of your Information Technology environment. Absent access to essential system backups, this calls for a wide complement of skill sets, professional team management, and the willingness to work 24x7 until the recovery project is done.

For decades, Progent has made available expert IT services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-recognized industry certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise with financial systems and ERP software solutions. This breadth of experience affords Progent the capability to knowledgably identify critical systems and re-organize the remaining parts of your Information Technology environment following a crypto-ransomware attack and configure them into a functioning network.

Progent's security team utilizes state-of-the-art project management applications to coordinate the complex recovery process. Progent knows the importance of working swiftly and in unison with a client's management and IT resources to assign priority to tasks and to put critical services back on line as soon as possible.

Client Story: A Successful Ransomware Attack Restoration
A small business contacted Progent after their company was brought down by Ryuk crypto-ransomware. Ryuk is thought to have been deployed by North Korean state sponsored hackers, possibly using algorithms leaked from America's NSA organization. Ryuk goes after specific companies with little or no tolerance for operational disruption and is among the most profitable incarnations of ransomware viruses. Major targets include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in Chicago and has around 500 staff members. The Ryuk intrusion had paralyzed all essential operations and manufacturing capabilities. The majority of the client's information backups had been online at the start of the attack and were destroyed. The client was actively seeking loans for paying the ransom (more than $200,000) and praying for the best, but ultimately brought in Progent.


"I can't thank you enough about the care Progent provided us throughout the most critical period of (our) businesses survival. We may have had to pay the cyber criminals behind the attack if not for the confidence the Progent team afforded us. That you were able to get our e-mail system and production applications back into operation quicker than 1 week was earth shattering. Each staff member I talked with or communicated with at Progent was absolutely committed on getting us back online and was working non-stop to bail us out."

Progent worked hand in hand the client to quickly get our arms around and assign priority to the mission critical areas that needed to be recovered in order to continue company operations:

  • Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To start, Progent adhered to AV/Malware Processes penetration response industry best practices by stopping the spread and performing virus removal steps. Progent then initiated the work of restoring Microsoft AD, the key technology of enterprise environments built on Microsoft technology. Microsoft Exchange Server messaging will not function without Active Directory, and the customer's MRP system utilized SQL Server, which needs Windows AD for authentication to the database.

Within 48 hours, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then assisted with setup and hard drive recovery on essential applications. All Exchange data and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to collect intact OST files (Outlook Offline Folder Files) on staff PCs in order to recover email data. A not too old offline backup of the customer's accounting software made them able to return these vital programs back available to users. Although major work was left to recover completely from the Ryuk attack, core systems were restored rapidly:


"For the most part, the manufacturing operation showed little impact and we did not miss any customer orders."

Over the next few weeks key milestones in the recovery process were completed through tight collaboration between Progent consultants and the customer:

  • Self-hosted web sites were brought back up without losing any information.
  • The MailStore Server containing more than four million historical messages was restored to operations and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory functions were fully operational.
  • A new Palo Alto Networks 850 firewall was deployed.
  • Ninety percent of the user desktops were fully operational.

"Much of what transpired that first week is nearly entirely a haze for me, but I will not forget the care each and every one of you put in to help get our business back. I've trusted Progent for the past 10 years, possibly more, and every time Progent has impressed me and delivered as promised. This event was the most impressive ever."

Conclusion
A possible company-ending catastrophe was avoided due to results-oriented professionals, a broad array of IT skills, and close collaboration. Although in analyzing the event afterwards the crypto-ransomware attack described here would have been identified and disabled with advanced cyber security technology and best practices, team training, and appropriate incident response procedures for information protection and applying software patches, the fact remains that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware incident, remember that Progent's team of professionals has proven experience in ransomware virus defense, removal, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were helping), thank you for allowing me to get some sleep after we got through the initial fire. All of you did an impressive job, and if anyone is in the Chicago area, a great meal is on me!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Fresno
For ransomware system recovery expertise in the Fresno metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Microsoft Lync 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional PSTN calling. Microsoft Lync Server 2010 can extend the capability of Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines management via integration with Active Directory. Lync can also cut expenses by eliminating VoIP hardware and subscription services, PBX systems, or conventional video conferencing technology. Progent's certified IM and Presence consultants offer online and onsite support services to assist your company to manage and repair your existing Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist your organization to plan and execute an efficient Skype for Business upgrade.

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    Progent can assist companies of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can streamline network management and reduce equipment investments. Azure offers a wealth of public cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud computing models you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the typical errors small organizations make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN connections and to manage Apple iOS devices and Android smartphones and tablets.

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    Progent's Microsoft-certified consultants offer affordable remote and on-premises expertise, software development, and debugging support for organizations of all sizes who want to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest customer satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, skills, and dedication required to earn the status of Microsoft Certified Partner benefits Progent's customers by allowing Progent to offer your business better solutions for your information system.

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    MS Communications Server delivers IM and Real Presence as part of an extensible, world-class solution offering enhanced protection, transparent compatibility with additional Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers lower costs and elevated operational efficiencies, increased worker productivity, and stronger IP security. MS Office Communications Server 2007 has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence experts offer remote and on-premises configuration support and mediation help for your Office Communications Server 2007 environment and can assist your organization to evaluate the costs and benefits of upgrading to Microsoft's Skype for Business. Progent can also help you to design and execute an efficient upgrade that will add business value to your IT system

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    Lync Server 2013, now called Skype for Business, allows organizations of any size to create a manageable and secure communications environment that supports a Bring-Your-Own-Device computing model with instant messaging (IM), presence, web meetings with app sharing and whiteboard, as well as IP-based and PSTN calling enabled for a wide assortment of desktop and handheld clients. Progent's certified Lync Server 2013 experts and network architects can help you to assess the business benefits of Lync 2013, design an in-house, cloud-based (via Lync Online) or hybrid model suitable for your present and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and provide custom online and on-premises training to your management staff and users. Progent offers in-depth expertise in key components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync 2013 with popular Microsoft 365 apps such as Outlook clients and PowerPoint.

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    Progent's Microsoft-certified consultants can provide small and medium sized businesses computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and data. SharePoint Portal Server provides a central spot for your workers or customers to connect to, organize, distribute and interact with useful data, files, and applications and to interact with other people. It enables quicker and better decisions, more effective sharing across teams and more streamlined business practices. The main objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information available inside and outside a business network. Windows SharePoint Services join employees, clients, workgroups and major tasks with the knowledge they've created in a way that makes data easy to locate, retrieve and apply.

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    Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft certified experts can show you how to set up Microsoft Entourage and Exchange so your Mac users can collaborate with teammates who use Microsoft Outlook. With Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can coexist, allowing Mac users to receive and transmit messages, examine the Exchange global address list, copy addresses, sync up appointments, and invite fellow workers to conferences via your Exchange account. Progent will make sure that your Microsoft Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also offers customized one-on-one Entourage training.

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    Progent can help businesses of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT administration and lower hardware investments. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud networking architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure you avoid the typical errors small organizations make when migrating to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to prepare firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Android handhelds.

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    Progent can provide affordable remote access to an Oracle-certified MySQL RDBMS DBA or software programmer and can help businesses of any size to integrate and support MySQL in a reliable IT infrastructure that provides high levels of speed, scalability, and protection. Progent also has proven skill assisting businesses port databases from Oracle to MySQL.

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    Progent can help your business to plan for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy device and application management solution or assist you to modify your current SCCM 2012 environment to accommodate your changing business needs. In addition, Progent can assist you to build an infrastructure that extracts the most value from SCCM 2012 by providing advanced consulting support for associated Microsoft technologies including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Progent's UNIX platform support services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of experience offers you a convenient single consulting firm to show you how to create and maintain a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SuSE Linux, Debian GNU/Linux and Mandrake.

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    Progent's certified IT experts can provide Windows Server 2016 migration consulting services to assist organizations of all sizes to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Colocation data centers allow businesses to share world-class data centers for housing computer equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco certified IT experts can help your small business with all facets of your colocation program including choosing and migrating to a colo site, creating network architecture, specifying hardware, on-premises and remote maintenance, establishing online network administration, and education your IT personnel.

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    Progent's Cisco certified network infrastructure experts have extensive background helping ISPs to design, implement, manage, tune, and debug high-availability, scalable network solutions suitable for public networks.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your virtual and physical; servers, endpoint devices printers, network infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things devices like sensors and health monitors.

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    Cisco offers a full product line of routers that includes routers designed to provide the security, performance, and reliability demanded by customers ranging from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and network uptime. Progent can help you choose and integrate Cisco routers to build a solid foundation for your network and to make it easy to expand as you support new users, open new offices, deploy new services, open your network to customers and partners, and manage a more mobile workforce. Progent offers help with a variety of routers based on Cisco's IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Routers.

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