Ransomware : Your Crippling Information Technology Catastrophe
Crypto-Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that presents an existential threat for businesses of all sizes unprepared for an assault. Different iterations of crypto-ransomware like the CryptoLocker, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been out in the wild for many years and still cause destruction. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as additional unnamed malware, not only do encryption of on-line information but also infiltrate many configured system protection mechanisms. Data synchronized to off-site disaster recovery sites can also be corrupted. In a poorly architected data protection solution, this can render automated recovery hopeless and basically sets the network back to square one.

Recovering services and data after a crypto-ransomware intrusion becomes a race against the clock as the targeted business fights to stop lateral movement and clear the virus and to restore enterprise-critical operations. Since crypto-ransomware needs time to spread, penetrations are often launched during nights and weekends, when successful penetrations typically take longer to identify. This multiplies the difficulty of promptly assembling and organizing an experienced response team.

Progent has an assortment of services for securing Fresno organizations from crypto-ransomware events. Among these are team member training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, along with deployment of modern security gateways with machine learning technology to rapidly discover and disable zero-day cyber threats. Progent also provides the services of experienced crypto-ransomware recovery engineers with the skills and commitment to rebuild a breached environment as rapidly as possible.

Progent's Ransomware Recovery Services
Soon after a ransomware event, paying the ransom in Bitcoin cryptocurrency does not guarantee that cyber hackers will return the needed codes to decipher any of your data. Kaspersky estimated that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the usual crypto-ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The fallback is to re-install the essential parts of your IT environment. Absent the availability of complete system backups, this calls for a broad complement of skills, top notch team management, and the willingness to work continuously until the recovery project is complete.

For two decades, Progent has offered professional IT services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned top certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have garnered internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise in accounting and ERP software solutions. This breadth of expertise gives Progent the skills to quickly understand necessary systems and re-organize the surviving components of your network system following a crypto-ransomware penetration and configure them into a functioning system.

Progent's ransomware group utilizes best of breed project management applications to coordinate the sophisticated restoration process. Progent knows the urgency of acting swiftly and together with a client's management and Information Technology staff to assign priority to tasks and to put the most important services back on line as fast as humanly possible.

Client Story: A Successful Ransomware Intrusion Restoration
A customer hired Progent after their organization was crashed by Ryuk ransomware. Ryuk is generally considered to have been developed by Northern Korean state sponsored hackers, suspected of adopting strategies exposed from Americaís National Security Agency. Ryuk attacks specific organizations with little or no room for operational disruption and is one of the most lucrative incarnations of ransomware viruses. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturing company located in Chicago and has around 500 employees. The Ryuk intrusion had shut down all company operations and manufacturing processes. Most of the client's information backups had been on-line at the start of the intrusion and were destroyed. The client considered paying the ransom demand (exceeding $200,000) and praying for the best, but in the end called Progent.


"I cannot thank you enough in regards to the care Progent gave us during the most critical period of (our) companyís survival. We may have had to pay the cybercriminals if not for the confidence the Progent experts gave us. The fact that you were able to get our messaging and critical applications back in less than five days was beyond my wildest dreams. Each consultant I talked with or messaged at Progent was laser focused on getting us back on-line and was working 24/7 on our behalf."

Progent worked with the customer to quickly determine and assign priority to the critical areas that had to be addressed in order to resume departmental operations:

  • Microsoft Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To start, Progent followed ransomware event mitigation best practices by halting the spread and clearing up compromised systems. Progent then began the task of restoring Microsoft Active Directory, the core of enterprise systems built upon Microsoft technology. Exchange messaging will not function without Windows AD, and the businessesí MRP applications utilized SQL Server, which depends on Active Directory for authentication to the data.

In less than 48 hours, Progent was able to restore Active Directory services to its pre-virus state. Progent then accomplished setup and storage recovery on mission critical systems. All Microsoft Exchange Server data and configuration information were intact, which accelerated the restore of Exchange. Progent was able to collect local OST data files (Outlook Email Off-Line Folder Files) on team PCs to recover mail messages. A recent off-line backup of the client's financials/ERP systems made it possible to recover these required applications back servicing users. Although a large amount of work needed to be completed to recover totally from the Ryuk event, critical services were recovered rapidly:


"For the most part, the manufacturing operation never missed a beat and we made all customer orders."

During the next few weeks critical milestones in the recovery project were achieved through close collaboration between Progent engineers and the customer:

  • In-house web sites were brought back up without losing any data.
  • The MailStore Exchange Server containing more than 4 million archived messages was brought online and available for users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables/Inventory capabilities were 100 percent functional.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Nearly all of the desktops and laptops were being used by staff.

"A lot of what was accomplished during the initial response is nearly entirely a fog for me, but I will not soon forget the commitment each and every one of your team accomplished to give us our company back. I have utilized Progent for the past ten years, maybe more, and every time I needed help Progent has shined and delivered as promised. This time was a life saver."

Conclusion
A potential company-ending catastrophe was evaded through the efforts of dedicated professionals, a wide array of IT skills, and close teamwork. Although upon completion of forensics the ransomware attack detailed here could have been identified and stopped with up-to-date cyber security technology and ISO/IEC 27001 best practices, staff education, and appropriate security procedures for data backup and proper patching controls, the reality remains that state-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware virus, remember that Progent's team of experts has proven experience in ransomware virus blocking, mitigation, and information systems disaster recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), thanks very much for allowing me to get some sleep after we got over the initial push. Everyone did an incredible job, and if any of your guys is in the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Consultancy Cybersecurity Audit

    The Certified Information Systems Auditor credential is a globally recognized achievement that represents mastery in network security audit and control. Certified by ANSI, the CISA credential has candidates pass an extensive test administered by the ISACA professional association. Progent offers the expertise of a CISA-Premier network security audit consultant able to assist businesses in the fields of information systems audit services, information technology administration, systems and infrastructure ROI, information technology support, protection of data resources, and business continuity preparedness.

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  • Fresno Conti Crypto-Ransomware Restoration
  • Network Engineer MRTG 24/7 MRTG for Linux Consultancy
  • Network Performance Optimization IT Consultants Network Device Configuration Management Integration Services

  • Microsoft Virtual Server Administration Technology Professional
    Microsoft Virtual Machines Network Engineer

    Microsoft Virtual Server 2005, run on the Microsoft Windows Server 2003 platform and powered by technology originally produced by Connectix, delivers the power necessary to accomplish hardware reduction, application upgrade, and server quarantine tasks via virtualization technology in an enterprise-ready IT network with advanced expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at companies who want to enhance operational efficiency in application programming and testing, upgrading from legacy line-of-business software, and server consolidation. Progent's professional Virtual Server consultants can assist your company to assess and deploy Microsoft Virtual Server.

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    Small Offices Small Business Network Consultants

    Progent provides the help of Microsoft and Cisco-Certified IT consulting experts to offer customers affordable alternatives to help organizations optimize the value of Microsoft and Cisco products. For environments that range from remote offices to large enterprises, Progent's expert consultants can show you how to enhance your information system's e-mail infrastructure, security, reliability, throughput, and network administration.

  • On-site Technical Support ISA Server 2006 Support and Setup ISA 2006

  • 24x7 Microsoft Windows Server 2016 and SCVMM Specialist
    Windows Server 2016 Disaster Recovery Technical Support

    Progent's certified IT consultants can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help your company to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

  • Online Consulting New York Missouri Network Administration
  • Online Help Service Reporting Microsoft, Cisco and Security Certified Experts Services Documentation Consulting
  • Online Office PowerPoint Trainer Online Office 365 Word Training Computer Consultancy Company
  • Online Support Services Microsoft Dynamics GP ERP Microsoft Expert Dynamics GP Accounting Integration Services
  • Fresno Conti Ransomware System-Rebuild California Central Valley
  • Open Now CRISC Risk Identification IT Consultants Risk Response Support Services

  • 24/7 At Home Workforce Video Conferencing Online Technical Support
    Work at Home Video Conferencing Computer Consultants

    Progent can help small and medium-size businesses to deploy and troubleshoot teleconferencing solutions to enable their telecommuters to interact productively with fellow workers and customers.

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  • Open Now Progent Small Business System Engineers Progent Start-Up Companies Small Business Network Consulting Services
  • Oracle Recovery Manager Professionals Oracle DBA Specialists
  • Outlook Web App and iPad Configuration Time Machine and Outlook for Mac Online Support
  • Outsourcing Microsoft Exchange Server 2010 Evaluation Microsoft Exchange Server 2010 Network Consultant
  • Phone Support Engineers Tennessee Network Consultants
  • Power View Outsourcing IT Services SQL Server 2012 AlwaysOn Failover Cluster
  • Private Cloud Hosting for Virtual Data Centers Consultant Private Cloud Services Professional
  • ProSight DPS ECHO Hybrid Cloud Backup Services Online Support Services ProSight Data Protection Services ECHO BDR Solutions Remote Support Services
  • Fresno Ryuk Ransomware Malware Mitigation Fresno Madera
  • ProSight Virtual Machine Hosting Consultant Services ProSight Virtual Hosting Consult
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  • RDBMS Engineer Top Cisco and Microsoft Certified Experts Database DBA IT Consultant
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  • 24-Hour Cisco AnyConnect Online Troubleshooting
    Cisco ASDM Firewall Management Configuration

    Progentís certified Cisco network security consulting professionals offer expert PIX Firewall and ASA Firewall consulting support covering infrastructure design, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack defense, and secure access services. Ranging from compact, easy-to-install desktop devices for small and home businesses to scalable enterprise-class products, Cisco PIX Firewall and ASA Firewalls offer a high level of protection, performance, and excellent reliability for network environments of any size. PIX and ASA Firewalls are based on a hardened, specially designed operating system, eliminating common OS-specific security holes.

  • Remote Support Helpdesk for At Home Workers Urgent IT Consulting Helpdesk for Telecommuters
  • Remote Support Services CRS Core Router 24 Hour CCIE Certified ISR Routers Consultant Services
  • Remote Technical Support RIM BlackBerry Exchange BlackBerry Redirector Consult
  • Remote Troubleshooting Windows Server 2016 Health Service Windows Server 2016 Workgroup clusters On-site Technical Support
  • Remote Wireless Site Survey Consultant Services WLAN Site Survey Computer Consultants
  • Remote Workers Fresno Consulting - Management Tools Assistance Fresno County Remote Workforce Fresno Consulting - Management Systems Consulting and Support Services Fresno California
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  • SCCM 2012 Patch Management Integration SCCM 2012 Troubleshooting Network Consulting
  • SCDPM 2012 Backup and Restore Outsourcing Open Now SCDPM 2012 Deduplication Online Technical Support

  • Network Engineer Small Business 500 AP
    Best CCDP Expert Certified Small Business 100 Access Point IT Consultants

    Progent's Cisco-certified Wi-Fi integration consulting experts can help you to deploy, manage, and debug Cisco Small Business 100/300/500 Wi-Fi Access Points.

  • SMS Server Migration Remote Support Services Network Engineer SMS 2003 Upgrade
  • SQL Server 2017 on Linux Technology Consulting SQL Server 2017 Disaster Recovery Support and Setup

  • SharePoint 2007 Integration Support
    Configuration SharePoint Server 2007

    Progentís Microsoft-certified experts offer companies of any size consulting, technical support, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web-based technology for intelligently coordinating people, groups and data. SharePoint Server provides a common location for your workers or customers to connect to, organize, share and interact with relevant data, files, and software and to communicate with other people. Microsoft SharePoint enables faster and better decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the data theyíve created in a manner that makes data convenient to locate, download and re-use. Progent's certified SharePoint consultants can help your organization to maintain your existing SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.

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  • ProSight Virtual Hosting Specialist
    After Hours Private Cloud Solutions Consultancy

    Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small company's production servers in an environment that gives the maximum degree of availability and expandability and is also easy to move to another host. ProSight Virtual Hosting services are built on proven virtualization technologies that allow small and midsize businesses with mixed- platform IT systems to save significantly on the expense of capital investments, infrastructure support, and network management while benefiting from world-class reliability and an unprecedented degree of vendor flexibility.

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  • Wireless Bridge Remote Support Services
    Ubiquiti Wi-Fi access point Specialists

    Progent's Wireless Consulting Services provide a convenient, affordable way for companies of any size to integrate, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and deploy hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

  • SharePoint 2010 Remote Support Services Fresno County Microsoft SharePoint Support Fresno, CA

  • Colocation IT Consultant
    Sarbanes Oxley Compliance Consult

    For large businesses, Progent can supplement internal IT staffs by providing world-class background in supporting critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or global businesses with branch offices, Progent can perform as a seamless nearby supplement of corporate network management. Progentís enterprise consulting services include company-wide security, online branch office support, network design, Sarbanes Oxley conformance, project management, and world-class service for multi-site network environments based on Enterprise Windows. Progent can offer field consultants and specialists to assist with a site move or office move, or a network designer to help with setting up or using an Internet Data Center or co-location site.

  • Software Support Cisco Fresno County Cisco Computer Network Support Group Fresno, CA
  • Emergency Fresno Lockbit Ransomware File-Recovery Fresno California
  • Specialist Azure Active Directory Domain Services Azure AD DS Support
  • Specialist Private Cloud Solutions Virtual Server Private Cloud Hosting Professionals
  • Specialists Microsoft Financial Software Dynamics GP Accounting Network Engineer

  • SCCM and Windows 10 Consultant Services
    Onsite Technical Support SCCM Asset Inventory

    Configuration Manager automates application and device provisioning across multiple sites, simplifies security and compliance settings management, inventories network resources, protects against corporate data leakage, provides network health reporting, enables safe self service, and delivers a common control mechanism for administering mixed-operating system networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud specialists can assist businesses of any size with any aspect of designing, installing, operating and repairing a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.

  • California Central Valley Fresno Spora Crypto-Ransomware Removal
  • Sun Solaris Support Outsourcing Sun Solaris IT Consultant
  • Support and Integration Desktop Monitoring and Reporting Automated Server Monitoring Outsourcing
  • Support for IT Service Firms Consulting Services Consulting Support for IT Service Providers Technical Support
  • Symantec Firewall Security Firms Symantec Security Technology Consulting Services
  • Technology Consulting Services PIX Firewall Migration CCNP Certified PIX Firewall Migration Outsourcing
  • Telecommuters Consulting - Fresno - Endpoint Security Systems Consulting and Support Services Fresno Offsite Workforce Fresno Assistance - Endpoint Security Systems Guidance Fresno Madera
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  • Fully Redundant Internet Network Remote Troubleshooting
    Automatic Failover Consultant Services

    Progent's Cisco-authorized IT professionals can show you how to create an economical, high availability Internet connection architecture that can deliver non-stop Internet connectivity through a wide range of high availability Internet access technologies including high availability BGP, transparent fail-over, and redundant ISPs. Progent can provide Cisco Certified Internetwork Expert consultants to help you apply the latest techniques for fault tolerant Internet access to implement a cost-effective, fully redundant Internet network with automatic failover and other features to create zero-downtime Internet access.

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  • Integration Virtual Helpdesk
    Shared Help Desk Ticketing Network Engineer

    Progentís Shared Call Center service makes it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's roster of seasoned technical support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading shared professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

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  • Troubleshooting Cisco Firepower URL Filtering 24-Hour Firepower Services Computer Consulting
  • Troubleshooting Windows SBS Services Microsoft Windows Small Business Server 2008
  • Upgrade Office 20160 64-bit Microsoft Certified Partner Small Business Network Support Office 365 Migratione

  • Cisco Certified Nexus Switch OTV Technical Support Services
    Nexus MPLS Consultants

    Cisco Nexus series switches are designed to deliver the performance, expandability, uptime, cloud readiness, density, security and ease of management required to act as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide online and onsite support expertise to assist your business to create an optimal switch architecture, build test environments to confirm your switching solution, deploy Nexus switches, create and implement appropriate policies, perform security vulnerability tests, set up advanced monitoring, fully utilize network resources through virtualization, troubleshoot switching and routing issues, optimize system performance, perform capacity planning, and set up the advanced zero-downtime capabilities available for Cisco's Nexus family of switches. Progent's consultants can also help you to migrate non-disruptively from outdated Nexus models or Catalyst switches to up-to-date Nexus switches.

  • VPN Technical Consultant Cisco Virtual Private Network Network Consulting

  • Cisco Certified Expert Meraki IT Consultants
    24 Hour Meraki MR20 Access Point Support and Integration

    Progent's Cisco-Meraki Wi-Fi access point experts can help you to design, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a branch office to a campus or a multi-site enterprise. Progent can also assist clients to incorporate other Cisco appliances for streamlined management.

  • Virtual Machine Hosting Professionals Specialist ProSight Hosting for Virtual Servers

  • Symantec Cybersecurity Team
    Security Consulting Watchguard

    Progent offers small and mid-size businesses professional consulting for Intrusion Protection Systems and IPsec VPN products from leading firewall and Virtual Private Network security companies including Check Point Software, Juniper Networks, and SonicWall. Progent can show you how to create a detailed security plan and select appropriate products from multiple suppliers to support your security goals while sticking within your spending limits.

  • Watchguard Security Consultancy Largest IPsec VPN Security Consultant

  • Consultant Exchange Server 2010 Upgrade
    After Hours Exchange Migration Consultancy

    Progent's Microsoft and Cisco-certified network engineers can help you to assess the value of Exchange Server 2010 for your company and can help you to design and implement a smooth upgrade to Exchange 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will provide fast ROI by increasing your productivity, cutting the expense of equipment and support, simplifying administration, and integrating your key communications technologies.

  • Windows Server 2012R2 Private Cloud Specialist Windows Server 2012 R2 Active Directory Consult
  • Windows Server 2016 Technical Support Windows Server 2016 Multi-domain clusters Remote Troubleshooting
  • Windows and Solaris Consultant Services Specialist Solaris with Windows
  • application Testing Lab Specialists Award Winning System Pilot Testing Lab Consulting Services

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