Crypto-Ransomware : Your Crippling Information Technology Disaster
Crypto-Ransomware  Recovery ConsultantsCrypto-Ransomware has become a too-frequent cyberplague that poses an enterprise-level threat for businesses unprepared for an assault. Different versions of ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for many years and still inflict havoc. Modern strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, along with frequent as yet unnamed newcomers, not only encrypt online data but also infiltrate all available system restores and backups. Files replicated to the cloud can also be encrypted. In a poorly designed environment, it can make any recovery useless and basically knocks the datacenter back to zero.

Restoring services and data following a crypto-ransomware event becomes a race against the clock as the targeted organization tries its best to stop the spread and clear the crypto-ransomware and to resume mission-critical operations. Since ransomware requires time to spread, attacks are frequently sprung during nights and weekends, when attacks typically take more time to detect. This multiplies the difficulty of promptly mobilizing and coordinating a qualified response team.

Progent provides a range of solutions for securing Fresno organizations from ransomware penetrations. Among these are user education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with setup and configuration of the latest generation security appliances with artificial intelligence technology to quickly detect and disable day-zero cyber threats. Progent in addition provides the services of veteran ransomware recovery engineers with the skills and perseverance to rebuild a compromised system as rapidly as possible.

Progent's Ransomware Restoration Services
Soon after a crypto-ransomware attack, even paying the ransom in cryptocurrency does not provide any assurance that distant criminals will respond with the keys to unencrypt any or all of your information. Kaspersky Labs determined that seventeen percent of ransomware victims never restored their information even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The alternative is to piece back together the key parts of your IT environment. Absent the availability of complete data backups, this calls for a wide range of IT skills, top notch project management, and the willingness to work continuously until the recovery project is complete.

For two decades, Progent has offered expert Information Technology services for businesses across the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have attained advanced industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial management and ERP software solutions. This breadth of expertise affords Progent the capability to efficiently determine critical systems and consolidate the remaining pieces of your IT environment following a ransomware penetration and configure them into an operational system.

Progent's security team of experts utilizes best of breed project management systems to coordinate the sophisticated restoration process. Progent knows the importance of working quickly and in concert with a customerís management and IT team members to assign priority to tasks and to get key applications back online as soon as possible.

Client Case Study: A Successful Ransomware Virus Restoration
A client sought out Progent after their network system was crashed by Ryuk ransomware. Ryuk is generally considered to have been deployed by Northern Korean state sponsored criminal gangs, possibly adopting approaches exposed from the United States National Security Agency. Ryuk goes after specific businesses with limited tolerance for disruption and is among the most profitable examples of crypto-ransomware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturer headquartered in the Chicago metro area and has around 500 staff members. The Ryuk intrusion had shut down all business operations and manufacturing capabilities. The majority of the client's data backups had been online at the start of the attack and were destroyed. The client was taking steps for paying the ransom demand (exceeding $200,000) and praying for good luck, but ultimately utilized Progent.


"I canít tell you enough about the support Progent provided us throughout the most fearful period of (our) businesses survival. We may have had to pay the hackers behind this attack if it wasnít for the confidence the Progent experts gave us. The fact that you were able to get our e-mail system and key servers back quicker than a week was beyond my wildest dreams. Each expert I talked with or e-mailed at Progent was hell bent on getting my company operational and was working all day and night on our behalf."

Progent worked hand in hand the customer to rapidly assess and assign priority to the mission critical applications that had to be restored in order to restart company operations:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To get going, Progent followed AV/Malware Processes penetration response industry best practices by stopping lateral movement and cleaning systems of viruses. Progent then initiated the process of recovering Microsoft Active Directory, the core of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange messaging will not work without Active Directory, and the businessesí financials and MRP applications leveraged Microsoft SQL, which requires Active Directory services for authentication to the information.

Within two days, Progent was able to re-build Windows Active Directory to its pre-attack state. Progent then charged ahead with setup and storage recovery of critical applications. All Exchange Server ties and attributes were usable, which accelerated the restore of Exchange. Progent was also able to collect intact OST files (Microsoft Outlook Offline Folder Files) on various workstations in order to recover email information. A not too old offline backup of the businesses accounting/ERP software made them able to return these essential applications back online for users. Although major work still had to be done to recover completely from the Ryuk event, core services were recovered quickly:


"For the most part, the assembly line operation was never shut down and we delivered all customer deliverables."

During the next few weeks important milestones in the recovery process were completed in close cooperation between Progent consultants and the customer:

  • Internal web sites were brought back up without losing any information.
  • The MailStore Server exceeding four million historical messages was spun up and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/AR/Inventory modules were fully operational.
  • A new Palo Alto 850 firewall was deployed.
  • 90% of the desktops and laptops were functioning as before the incident.

"A lot of what transpired in the initial days is mostly a haze for me, but my management will not soon forget the care all of you accomplished to give us our company back. I have entrusted Progent for at least 10 years, possibly more, and each time Progent has come through and delivered as promised. This time was a stunning achievement."

Conclusion
A likely business extinction catastrophe was evaded due to top-tier experts, a broad array of technical expertise, and tight collaboration. Although in post mortem the crypto-ransomware attack detailed here would have been disabled with modern cyber security systems and security best practices, team education, and properly executed incident response procedures for backup and keeping systems up to date with security patches, the fact is that state-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and will continue. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's roster of professionals has a proven track record in ransomware virus blocking, remediation, and file recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), Iím grateful for making it so I could get some sleep after we got through the first week. Everyone did an amazing effort, and if anyone is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent can provide affordable online support to assist businesses to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design, testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security.

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    Microsoft Certified Expert Computer Engineer Exchange 2000 Server

    Progent is among the most expert information technology support firms for creating e-mail solutions powered by Exchange 2000 Server. Progent is skilled in helping small companies derive all the advantages of Microsoft Exchange Server 2000 for typical situations including updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 support.

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    Progent's Microsoft-certified Forefront TMG and Internet Security and Acceleration Server 2006 consultants can help you to plan, install, and support an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your information system that provides the firewall protection, speed and manageability that your company needs.

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    Progent can help your business to design an upgrade to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud-based or hybrid implementation of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange, SharePoint, and your PSTN gateway.

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    Progent offers the services of a certified engineer with an extensive background deploying products from the leading video conferencing/telepresence vendors such as Cisco/Tandberg, Polycom, LifeSize and Radvision and can assist your company to plan, install, upgrade, or maintain a video conferencing solution that protects your investment and maximizes the strategic value of your information system. Progent can also provide the expertise of network infrastructure consultants able to assist companies of any size to build and maintain a communications network that provides the speed, dependability, protection, and expandability you need to support your telepresence solution.

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    ransomware defense audit Consultant

    The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to block ransomware or recover rapidly from a ransomware attack. Progent will work with you directly to gather information about your existing security profile and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery system that reduces your vulnerability to ransomware and meets your business requirements.

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  • Infor SyteLine CloudSuite Data Conversion Specialists
    Specialist Infor SyteLine CloudSuite Training

    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies over 25 years of experience assisting manufacturing and service organizations to simplify complicated supply chains and improve the efficiency of critical business processes to bring products to market fast and meet customer schedules dependably. Progent offers the expertise of an ERP consultant with more than two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises consulting that can range from as-needed advice to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Office 365 integration, disaster recovery planning, and DBA services.

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    Progent's CCIE-certified networking experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

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    If your company has a UNIX, Linux, or Sun Solaris network or a multi-OS network, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your entire enterprise in a broad array of security areas including security management practices, security architecture and models, access management systems and methodology, applications development security, operations security, hardware security, telecommunications, network and web security, and workplace recovery planning. CISM and ISSAP define the fundamental competencies and international standards of knowledge that information security professionals are required to master. These accreditations provide IT management the confidence that consultants who have achieved their CISM, CISSP or ISSAP certification have demonstrated the background and knowledge to offer world-class security management and engineering services.

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    Offsite Managed Data Backup/Recovery Services Network Consulting

    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's disaster recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data.

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    Progent's Microsoft-certified professionals have more than 10 years of experience delivering unified communications solutions for companies ranging from small offices to large enterprises. Progent provides affordable consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, design fault tolerant email environments, and implement remote and wireless email connectivity. Progentís Exchange support services can help you in designing and executing a migration from an outdated SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Exchange Server 2016. In addition offers support for Windows 8, Windows 7, and Windows XP clients running Office Outlook and can show you how to configure Outlook Web App for popular browsers. For email virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard managed services.

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    Progent provides clients the services of engineers who have earned some of the computer industry's most prestigious credentials. Progent thinks that customers deserve to know that their computer service consultants have formal training as well as broad practical experience so that Progent's customers can use Progent's support with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) brings priority for substantially superior vendor assistance than is available to uncertified consultants, allowing Progent to deliver clients a better class of computer service. In addition, recognized certifications such as CISA or ISSAP for IT security can help enterprise customers to show compliance with regulatory requirements by engaging the assistance of recognized industry experts.

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