Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become a modern cyberplague that represents an extinction-level danger for organizations poorly prepared for an assault. Multiple generations of ransomware such as CryptoLocker, Fusob, Locky, SamSam and MongoLock cryptoworms have been replicating for many years and continue to cause harm. More recent versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus additional unnamed newcomers, not only do encryption of on-line data files but also infiltrate many available system restores and backups. Data replicated to the cloud can also be corrupted. In a poorly architected data protection solution, this can make automatic restore operations useless and effectively knocks the network back to zero.

Retrieving programs and information following a crypto-ransomware attack becomes a race against the clock as the victim tries its best to contain the damage and clear the virus and to restore business-critical activity. Due to the fact that ransomware needs time to move laterally, assaults are often sprung on weekends, when attacks may take longer to detect. This multiplies the difficulty of quickly assembling and coordinating a knowledgeable response team.

Progent offers a variety of support services for securing Fresno businesses from ransomware events. These include team member education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based threat protection to identify and quarantine day-zero malware assaults. Progent also offers the services of veteran ransomware recovery consultants with the skills and commitment to re-deploy a compromised environment as quickly as possible.

Progent's Ransomware Recovery Help
Following a ransomware attack, paying the ransom demands in cryptocurrency does not provide any assurance that criminal gangs will provide the codes to unencrypt any of your files. Kaspersky Labs determined that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the typical crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The alternative is to piece back together the vital elements of your Information Technology environment. Absent access to essential system backups, this calls for a wide complement of skills, well-coordinated project management, and the willingness to work 24x7 until the task is complete.

For decades, Progent has provided expert Information Technology services for businesses throughout the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized certifications including CISA, CISSP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in accounting and ERP application software. This breadth of experience provides Progent the capability to efficiently ascertain critical systems and organize the remaining components of your network environment after a ransomware attack and configure them into an operational network.

Progent's ransomware team of experts has top notch project management systems to orchestrate the complex recovery process. Progent understands the urgency of acting quickly and together with a client's management and IT staff to assign priority to tasks and to put essential services back on-line as fast as possible.

Client Case Study: A Successful Crypto-Ransomware Attack Response
A small business engaged Progent after their network was crashed by the Ryuk crypto-ransomware. Ryuk is thought to have been deployed by Northern Korean state criminal gangs, suspected of using techniques leaked from the U.S. NSA organization. Ryuk attacks specific businesses with limited ability to sustain disruption and is among the most profitable incarnations of ransomware viruses. High publicized targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing company based in the Chicago metro area and has around 500 workers. The Ryuk intrusion had frozen all company operations and manufacturing processes. Most of the client's information backups had been online at the start of the attack and were damaged. The client considered paying the ransom (more than $200,000) and wishfully thinking for the best, but in the end engaged Progent.

"I can't say enough about the support Progent provided us during the most fearful period of (our) company's life. We would have paid the Hackers if not for the confidence the Progent group provided us. The fact that you were able to get our messaging and essential servers back into operation sooner than one week was earth shattering. Every single person I interacted with or communicated with at Progent was totally committed on getting us restored and was working at all hours on our behalf."

Progent worked together with the client to quickly assess and prioritize the mission critical systems that had to be recovered in order to continue departmental operations:

  • Windows Active Directory
  • Electronic Mail
  • MRP System
To start, Progent adhered to AV/Malware Processes penetration mitigation best practices by isolating and disinfecting systems. Progent then began the work of recovering Windows Active Directory, the heart of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange email will not work without AD, and the client's financials and MRP system leveraged Microsoft SQL, which needs Windows AD for access to the databases.

In less than 2 days, Progent was able to recover Windows Active Directory to its pre-attack state. Progent then helped perform rebuilding and storage recovery of essential servers. All Exchange data and configuration information were intact, which facilitated the rebuild of Exchange. Progent was able to assemble intact OST files (Outlook Email Off-Line Folder Files) on various workstations in order to recover email data. A recent off-line backup of the businesses manufacturing software made them able to recover these required applications back servicing users. Although major work needed to be completed to recover fully from the Ryuk attack, the most important systems were returned to operations rapidly:

"For the most part, the assembly line operation was never shut down and we made all customer shipments."

During the following few weeks key milestones in the recovery process were completed through tight cooperation between Progent team members and the client:

  • In-house web sites were restored without losing any information.
  • The MailStore Exchange Server with over 4 million historical emails was spun up and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control capabilities were 100% functional.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • Most of the user desktops were back into operation.

"A lot of what went on those first few days is nearly entirely a blur for me, but my team will not forget the dedication each and every one of your team accomplished to help get our business back. I have been working together with Progent for the past 10 years, maybe more, and every time I needed help Progent has impressed me and delivered as promised. This event was a stunning achievement."

A likely business-killing disaster was averted by hard-working experts, a wide array of knowledge, and tight collaboration. Although in analyzing the event afterwards the ransomware incident described here could have been disabled with up-to-date security systems and ISO/IEC 27001 best practices, user and IT administrator education, and properly executed security procedures for information backup and keeping systems up to date with security patches, the reality is that state-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a crypto-ransomware penetration, remember that Progent's team of experts has proven experience in crypto-ransomware virus defense, mitigation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), thank you for letting me get rested after we got past the first week. All of you did an incredible job, and if anyone that helped is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Fresno
For ransomware recovery consulting services in the Fresno area, call Progent at 800-462-8800 or see Contact Progent.

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    Microsoft Expert Dynamics GP Software Online Help

    Key features of Dynamics GP/Great Plains accounting include a modular design that lets you license just the components you need, a standardized foundation based on Microsoft technologies to safeguard your investment and provide a highly interconnected environment, enhanced reporting services that allow you to monitor all activities, revenues and spending and sales trends, compatibility with Microsoft Office to speed access to business data, the ability to process information from virtually any database or workstation software into Microsoft GP, plus an open architecture that makes it easy to create specialized programs. Progent can help you configure and support a reliable, protected server and communications infrastructure to support Microsoft Dynamics GP/Great Plains, and can provide expert GP consultants to show you how to convert the advanced features of Microsoft Dynamics GP business accounting software into a productive business solution.

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    Progent's Cisco-certified Catalyst 9100 Series 802.11ax AP experts offer economical remote and onsite support for Catalyst next-generation Wi-Fi 6 wireless APs.

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    If you are developing UNIX or Linux software in an environment that includes Windows-based servers, PCs, and office productivity products, Progent can provide comprehensive network support outsourcing that frees you to focus on your area of strategic expertise without the constant distraction of maintaining your business network. By using automated network monitoring and by providing online and in-person assistance as your business needs it, Progent represents an economical way for supporting an IT system that features excellent availability, protection, and performance. Progent's Linux developer assistance offerings feature comprehensive network support outsourcing, virtual server infrastructure, remote and on-premises service and troubleshooting, proactive network monitoring services, and Helpdesk outsourcing.

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    Progent's experts can provide Mac users a variety of services such as desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows networks, Microsoft Entourage and email expertise, security services, and custom training. Progent can help businesses to upgrade to macOS from OS X or other earlier editions of Mac OS X and Progent can provide expertise with macOS and Mac OS X applications. Progent can also assist you with iPhone integration and iPad management, or migrating to iCloud. For computer environments built exclusively on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of designing, integrating and supporting a network infrastructure that is reliable, secure, efficient and able to achieve your organization's objectives.

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  • Microsoft Exchange Server 2010 Upgrade Consulting
    Exchange 2007 to Exchange 2010 Upgrade Consultancy

    Progent's Microsoft-certified consultants can provide affordable remote and onsite support to implement your upgrade to Microsoft Exchange Server 2010, generate thorough documentation of your new messaging system, train your network support team and end users to get them ramped up quickly on Microsoft Exchange 2010, and provide ongoing administrative consulting and engineering support. Progent's consultants can also assist you to migrate from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.

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