Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Recovery ProfessionalsRansomware has become an escalating cyber pandemic that represents an enterprise-level threat for businesses poorly prepared for an attack. Different iterations of ransomware like the CryptoLocker, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been replicating for a long time and continue to inflict destruction. More recent variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Lockbit and Nephilim, as well as daily as yet unnamed newcomers, not only do encryption of online files but also infiltrate most accessible system protection mechanisms. Data replicated to off-site disaster recovery sites can also be rendered useless. In a poorly architected system, this can make any recovery impossible and effectively sets the entire system back to square one.

Getting back services and information after a crypto-ransomware intrusion becomes a sprint against the clock as the targeted organization struggles to stop the spread and clear the crypto-ransomware and to restore enterprise-critical operations. Since ransomware requires time to move laterally, assaults are frequently launched during nights and weekends, when successful penetrations are likely to take longer to uncover. This multiplies the difficulty of promptly mobilizing and organizing a capable mitigation team.

Progent makes available a variety of services for securing Cincinnati businesses from crypto-ransomware attacks. Among these are user training to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus deployment of the latest generation security appliances with AI capabilities to rapidly discover and extinguish new threats. Progent also can provide the services of veteran crypto-ransomware recovery consultants with the track record and perseverance to restore a breached network as quickly as possible.

Progent's Crypto-Ransomware Restoration Help
Subsequent to a ransomware event, even paying the ransom in Bitcoin cryptocurrency does not guarantee that distant criminals will provide the needed keys to decipher any of your files. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly above the average ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The alternative is to setup from scratch the vital components of your Information Technology environment. Absent access to full information backups, this calls for a wide range of skills, professional team management, and the ability to work 24x7 until the task is complete.

For two decades, Progent has provided professional Information Technology services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have attained top industry certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise in financial systems and ERP software solutions. This breadth of experience provides Progent the capability to knowledgably identify critical systems and re-organize the surviving parts of your network system after a ransomware attack and assemble them into a functioning network.

Progent's recovery team of experts deploys top notch project management tools to orchestrate the complex restoration process. Progent understands the urgency of working swiftly and in unison with a customerís management and Information Technology team members to prioritize tasks and to get essential services back online as fast as humanly possible.

Client Case Study: A Successful Ransomware Intrusion Restoration
A client escalated to Progent after their network system was taken over by Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean state criminal gangs, possibly using algorithms leaked from Americaís NSA organization. Ryuk attacks specific companies with limited room for operational disruption and is one of the most profitable iterations of ransomware malware. Major victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing business located in the Chicago metro area and has around 500 staff members. The Ryuk attack had disabled all business operations and manufacturing capabilities. The majority of the client's data backups had been on-line at the time of the attack and were damaged. The client was taking steps for paying the ransom (exceeding $200K) and wishfully thinking for good luck, but in the end engaged Progent.


"I canít speak enough in regards to the care Progent provided us throughout the most fearful time of (our) companyís survival. We may have had to pay the Hackers if not for the confidence the Progent group provided us. The fact that you could get our e-mail and critical applications back online sooner than a week was incredible. Every single person I talked with or e-mailed at Progent was absolutely committed on getting us back online and was working all day and night on our behalf."

Progent worked with the customer to quickly identify and assign priority to the key elements that had to be restored in order to continue company operations:

  • Active Directory (AD)
  • Electronic Messaging
  • MRP System
To get going, Progent adhered to ransomware event mitigation best practices by isolating and performing virus removal steps. Progent then started the steps of bringing back online Active Directory, the foundation of enterprise systems built on Microsoft Windows technology. Microsoft Exchange Server email will not function without Active Directory, and the customerís financials and MRP system utilized Microsoft SQL Server, which requires Active Directory services for security authorization to the databases.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-virus state. Progent then initiated reinstallations and storage recovery on key applications. All Exchange schema and attributes were usable, which greatly helped the rebuild of Exchange. Progent was also able to locate local OST data files (Microsoft Outlook Offline Folder Files) on team desktop computers and laptops in order to recover email information. A recent offline backup of the client's accounting/ERP systems made it possible to recover these vital applications back online. Although a large amount of work was left to recover totally from the Ryuk event, critical systems were returned to operations rapidly:


"For the most part, the production line operation never missed a beat and we made all customer orders."

Throughout the following few weeks key milestones in the restoration process were made in close cooperation between Progent engineers and the customer:

  • In-house web sites were restored with no loss of information.
  • The MailStore Exchange Server exceeding 4 million historical messages was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoicing/AP/AR/Inventory Control modules were 100% functional.
  • A new Palo Alto 850 firewall was brought online.
  • Ninety percent of the desktop computers were functioning as before the incident.

"A huge amount of what was accomplished those first few days is mostly a haze for me, but I will not forget the urgency all of the team accomplished to help get our company back. I have been working with Progent for the past 10 years, possibly more, and each time Progent has come through and delivered. This time was a life saver."

Conclusion
A probable company-ending disaster was evaded through the efforts of dedicated professionals, a wide range of subject matter expertise, and tight collaboration. Although in retrospect the crypto-ransomware incident detailed here would have been disabled with current security solutions and best practices, staff education, and properly executed incident response procedures for backup and applying software patches, the reality remains that state-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's team of experts has extensive experience in ransomware virus blocking, mitigation, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), Iím grateful for allowing me to get rested after we made it past the initial push. All of you did an amazing effort, and if anyone is visiting the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's certified Microsoft Office Word and Office 365 Word consultants can provide a broad range of economical online consulting services to help you to manage and troubleshoot your existing Microsoft Word solution or help you to migrate to a current version of Microsoft Office Word. Services offered by Progent's Word experts include VBA software development, isolating and resolving compatibility problems between various versions of Office Word, integrating Office Word with other Microsoft Office apps such as Office Excel and Microsoft Outlook or with 3rd-party platforms and plug-ins,network optimization for dependable. reliable cloud access, security consulting, smart phone and tablet synchronization, and online training sessions customized for individuals or groups.

  • SQL Server 2019 Security and Compliance Computer Consultant Support Services SQL Server 2019 and Excel

  • 24-7 Juniper Junos BGT Compliance Auditor
    Security Services Juniper Junos Management

    Progent's Juniper-certified network consultants can assist you to design and implement Juniper Firewall and VPN platforms, optimize and support your infrastructure, and migrate smoothly from outdated products to current releases. Progent's Junos OS consultants can also provide support for Juniper's premier network operating system to enable your business to simplify the administration and strengthen the security of your Juniper VPN devices and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations maintain environments that include a mix of Juniper's software platforms.

  • Security Firm Juniper Junos Configuration Juniper Junos Management Network Security Testing

  • Microsoft Windows and UNIX Consultants
    Windows and Solaris Remote Consulting

    Progent can assist your business to design and execute a smooth transition from a UNIX-based information environment to a network based on Microsoft Windows and suited for supporting Microsoft's familiar office productivity software, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can show you how to preserve your information and minimize business discontinuity by developing an effective migration strategy that preserves your current assets in UNIX software and infrastructure. UNIX-to-Windows migration support expertise available from Progent include analysis of existing infrastructure, transition planning and testing, MS Exchange migration support, information and application migration, and processor and storage migration and consolidation.

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  • Services Windows 7 Upgrade Windows 7 Help Desk Integration Services

  • Fault Tolerant Inter-Office Connection Support and Help
    Fault Tolerant Network Professional

    Progentís fault tolerant network experts provide non-stop computing consulting, disaster recovery planning, system load balancing, fault-tolerant interoffice access, high-availability Internet connection design, high-availability data center support, and other non-stop operations services to help your small business configure a 24x7 environment for mission-critical applications. Progent possesses the knowledge and experience to design affordable, non-stop systems by deploying the evolving library of Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. Progentís Microsoft and Cisco authorized consultants can help you design a fault tolerant mutli-site network with a fully redundant Internet connection and intelligent system load balancing.

  • Small Office IT Technical Support Company Small Office Computer Support Consultants

  • Software Recovery Microsoft Office System
    Microsoft Office 2003 Consultancy Services Company

    To deliver economical network services for small companies, Progent has developed full-service IT outsourcing plans that offer small companies fast access to network expertise without forcing you to recruit, train, and manage a large in-house computer support staff. Progentís IT outsourcing services offer you an economical way for creating a secure and reliable system for your favorite Microsoft Windows office productivity applications including Office XP and Microsoft Office 2003.

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  • Supplemental Call Center IT Consultant Co-managed Service Desk Integration
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  • IT Consultants Exchange 2013 Disaster Recovery
    Exchange 2013 Collaboration Online Troubleshooting

    Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations plus a redesigned architecture. These improvements favorably impact key areas such as manageability, high availability (HA), compliance, operational costs, teamwork, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential business benefits of upgrading to Exchange Server 2013, create a cost-effective test and rollout strategy, and train your IT staff to manage your Exchange Server 2013 environment. Progent also offers affordable remote consulting and support and management services for Microsoft Exchange Server 2013.

  • Technology Consulting Microsoft Dynamics CRM Microsoft CRM Online Support
  • Technology Professional Exchange 2007 to Exchange 2010 Upgrade Microsoft Exchange Server 2010 Migration Engineer
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  • Top Quality Small Business Computer Services Small Offices Network Support Consulting
  • Troubleshooting Work at Home Cloud Integration At Home Workers Cloud Integration Help and Support

  • Remote Office Configuration
    Branch Location Support and Setup

    Years of experience delivering Microsoft expertise and Cisco network consulting has enabled Progent to develop a unique capability for supporting branch offices that need IT help with the flexibility associated with with small organizations but which includes effective communications, thorough documentation, and compliance with enterprise IT protocols. If your enterprise has a remote office situated anywhere in or any region covered by Progent's consultants, Progent can provide a wide range of onsite and remote IT support services and network architecture assistance.

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  • Service Database Network Engineer
    Service Reporting Onsite Technical Support

    Progent uses a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to every customer. The discipline of detailing and organizing service records allows more efficient support and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

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  • Exchange 2003 Upgrade Help and Support
    Exchange Server 2003 Upgrade Technical Support Services

    Progent's certified engineers offer computer support and network consulting expertise for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's upgrade, integration, management, and troubleshooting services for Microsoft Exchange 2003 Server include planning, deployment, project management, onsite and remote troubleshooting, Help Desk Call Center support, expert security evaluation, and full-service IT outsourcing.

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