Crypto-Ransomware : Your Worst Information Technology Disaster
Crypto-Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that presents an existential danger for businesses unprepared for an attack. Different versions of ransomware such as CrySIS, WannaCry, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for many years and continue to inflict harm. More recent variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, as well as more unnamed newcomers, not only encrypt online data but also infect many configured system backups. Information synched to the cloud can also be rendered useless. In a poorly designed data protection solution, this can make any restoration hopeless and effectively knocks the datacenter back to zero.

Getting back on-line services and data following a ransomware outage becomes a sprint against time as the targeted organization fights to stop the spread and remove the crypto-ransomware and to resume mission-critical activity. Due to the fact that crypto-ransomware takes time to spread, penetrations are often launched at night, when attacks typically take longer to identify. This compounds the difficulty of promptly mobilizing and orchestrating a qualified response team.

Progent provides a variety of support services for protecting Cincinnati enterprises from crypto-ransomware events. Among these are user education to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat defense to discover and disable day-zero malware assaults. Progent in addition can provide the services of seasoned crypto-ransomware recovery consultants with the talent and commitment to reconstruct a compromised environment as rapidly as possible.

Progent's Crypto-Ransomware Recovery Help
Soon after a ransomware penetration, sending the ransom in cryptocurrency does not provide any assurance that cyber hackers will provide the needed keys to decrypt any of your information. Kaspersky estimated that 17% of ransomware victims never restored their files even after having paid the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The other path is to setup from scratch the critical elements of your IT environment. Without access to full system backups, this calls for a broad complement of IT skills, top notch team management, and the willingness to work continuously until the job is completed.

For two decades, Progent has provided professional Information Technology services for businesses throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have attained advanced industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise with financial management and ERP application software. This breadth of experience gives Progent the ability to quickly determine important systems and organize the remaining pieces of your network system after a crypto-ransomware attack and rebuild them into a functioning system.

Progent's ransomware team has top notch project management systems to coordinate the complicated recovery process. Progent understands the importance of working swiftly and together with a client's management and IT resources to prioritize tasks and to put critical applications back on-line as fast as possible.

Case Study: A Successful Crypto-Ransomware Attack Recovery
A business hired Progent after their network was attacked by Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by Northern Korean state hackers, suspected of using techniques exposed from America's NSA organization. Ryuk attacks specific organizations with limited ability to sustain disruption and is among the most profitable examples of ransomware viruses. Headline targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturer located in Chicago with about 500 employees. The Ryuk attack had brought down all business operations and manufacturing capabilities. The majority of the client's information backups had been directly accessible at the time of the attack and were encrypted. The client was pursuing financing for paying the ransom demand (in excess of two hundred thousand dollars) and praying for good luck, but in the end engaged Progent.

"I can't speak enough about the expertise Progent provided us during the most fearful period of (our) businesses existence. We may have had to pay the hackers behind this attack if it wasn't for the confidence the Progent team afforded us. That you were able to get our e-mail system and essential applications back on-line quicker than a week was beyond my wildest dreams. Every single person I spoke to or texted at Progent was laser focused on getting us back on-line and was working 24 by 7 on our behalf."

Progent worked with the client to quickly identify and prioritize the most important systems that needed to be addressed in order to restart business functions:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • MRP System
To begin, Progent adhered to ransomware penetration response industry best practices by halting the spread and disinfecting systems. Progent then began the steps of restoring Windows Active Directory, the heart of enterprise networks built upon Microsoft Windows technology. Exchange messaging will not work without Windows AD, and the businesses' accounting and MRP system used SQL Server, which depends on Windows AD for authentication to the information.

In less than two days, Progent was able to re-build Active Directory to its pre-attack state. Progent then charged ahead with reinstallations and storage recovery of critical systems. All Exchange schema and configuration information were usable, which facilitated the restore of Exchange. Progent was also able to locate intact OST files (Outlook Email Offline Data Files) on team desktop computers in order to recover email information. A not too old off-line backup of the businesses financials/MRP systems made it possible to restore these vital services back online. Although significant work remained to recover completely from the Ryuk attack, core systems were restored rapidly:

"For the most part, the assembly line operation was never shut down and we did not miss any customer orders."

Throughout the next few weeks critical milestones in the restoration project were made through tight collaboration between Progent team members and the client:

  • Self-hosted web sites were brought back up without losing any data.
  • The MailStore Exchange Server exceeding four million archived emails was brought online and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control capabilities were 100% recovered.
  • A new Palo Alto 850 security appliance was set up.
  • Ninety percent of the user desktops were functioning as before the incident.

"A lot of what occurred that first week is nearly entirely a blur for me, but I will not forget the commitment all of you put in to help get our business back. I've utilized Progent for at least 10 years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered as promised. This time was a Herculean accomplishment."

A probable business-killing catastrophe was avoided by results-oriented professionals, a broad spectrum of knowledge, and close collaboration. Although in analyzing the event afterwards the ransomware attack detailed here should have been identified and blocked with up-to-date security solutions and NIST Cybersecurity Framework best practices, team education, and appropriate incident response procedures for data protection and proper patching controls, the reality remains that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware attack, remember that Progent's team of professionals has proven experience in ransomware virus blocking, cleanup, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thank you for making it so I could get rested after we got through the initial push. All of you did an amazing job, and if any of your guys is visiting the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting Services in Cincinnati
For ransomware recovery consulting services in the Cincinnati area, phone Progent at 800-462-8800 or visit Contact Progent.

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