Crypto-Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Remediation ConsultantsRansomware has become a modern cyberplague that represents an enterprise-level threat for businesses of all sizes poorly prepared for an attack. Versions of ransomware such as Reveton, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for years and still cause havoc. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, plus daily as yet unnamed newcomers, not only encrypt online data files but also infect any available system protection. Information replicated to cloud environments can also be encrypted. In a poorly architected system, it can render any restoration useless and effectively knocks the datacenter back to zero.

Recovering services and data following a crypto-ransomware intrusion becomes a race against time as the targeted organization struggles to stop lateral movement and cleanup the crypto-ransomware and to restore business-critical activity. Due to the fact that ransomware takes time to spread, penetrations are frequently launched during nights and weekends, when attacks tend to take longer to uncover. This multiplies the difficulty of promptly marshalling and organizing a qualified mitigation team.

Progent provides a variety of help services for protecting Cincinnati enterprises from crypto-ransomware events. Among these are staff training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of next-generation security appliances with machine learning technology to automatically detect and disable day-zero threats. Progent in addition provides the assistance of veteran ransomware recovery engineers with the talent and perseverance to restore a breached network as rapidly as possible.

Progent's Ransomware Restoration Support Services
After a ransomware attack, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will provide the codes to decrypt all your files. Kaspersky determined that seventeen percent of ransomware victims never restored their information even after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The alternative is to setup from scratch the vital parts of your Information Technology environment. Absent access to complete information backups, this requires a broad complement of skills, top notch team management, and the ability to work non-stop until the job is done.

For twenty years, Progent has made available professional Information Technology services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience in financial systems and ERP application software. This breadth of experience affords Progent the skills to quickly determine necessary systems and consolidate the remaining parts of your network system after a ransomware penetration and assemble them into a functioning network.

Progent's recovery team of experts uses state-of-the-art project management systems to orchestrate the sophisticated restoration process. Progent appreciates the urgency of acting rapidly and together with a client's management and IT staff to assign priority to tasks and to get key services back online as soon as humanly possible.

Case Study: A Successful Ransomware Penetration Response
A client hired Progent after their company was brought down by the Ryuk ransomware virus. Ryuk is believed to have been created by Northern Korean government sponsored cybercriminals, possibly adopting techniques leaked from the U.S. National Security Agency. Ryuk seeks specific organizations with little room for operational disruption and is among the most lucrative instances of crypto-ransomware. Major organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing business based in Chicago and has about 500 employees. The Ryuk event had paralyzed all company operations and manufacturing capabilities. Most of the client's data backups had been on-line at the start of the attack and were encrypted. The client was evaluating paying the ransom (more than $200,000) and hoping for the best, but ultimately brought in Progent.

"I canít thank you enough about the support Progent gave us during the most critical period of (our) businesses existence. We had little choice but to pay the criminal gangs if not for the confidence the Progent group gave us. The fact that you were able to get our e-mail and production applications back into operation in less than five days was amazing. Each consultant I worked with or messaged at Progent was laser focused on getting my company operational and was working 24/7 on our behalf."

Progent worked hand in hand the customer to quickly identify and assign priority to the most important systems that needed to be recovered in order to restart departmental functions:

  • Active Directory
  • Microsoft Exchange Email
  • Financials/MRP
To begin, Progent adhered to AV/Malware Processes penetration response best practices by isolating and performing virus removal steps. Progent then started the task of rebuilding Windows Active Directory, the heart of enterprise systems built on Microsoft technology. Microsoft Exchange Server messaging will not work without Active Directory, and the businessesí MRP system used Microsoft SQL, which depends on Active Directory services for authentication to the databases.

In less than 2 days, Progent was able to restore Windows Active Directory to its pre-virus state. Progent then helped perform setup and storage recovery of the most important applications. All Exchange Server ties and configuration information were usable, which accelerated the restore of Exchange. Progent was able to find intact OST files (Outlook Email Off-Line Folder Files) on user PCs in order to recover mail data. A not too old off-line backup of the businesses accounting/ERP systems made it possible to return these vital services back online. Although a lot of work remained to recover fully from the Ryuk attack, the most important services were restored quickly:

"For the most part, the manufacturing operation survived unscathed and we made all customer orders."

Throughout the following few weeks important milestones in the recovery process were achieved in tight collaboration between Progent team members and the client:

  • In-house web applications were restored without losing any data.
  • The MailStore Microsoft Exchange Server with over 4 million archived messages was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were 100 percent restored.
  • A new Palo Alto 850 firewall was deployed.
  • Most of the desktops and laptops were being used by staff.

"Much of what happened that first week is mostly a haze for me, but my management will not forget the commitment each of the team put in to help get our company back. Iíve been working together with Progent for the past ten years, maybe more, and each time Progent has shined and delivered as promised. This situation was a stunning achievement."

A likely business-ending disaster was dodged due to dedicated experts, a wide array of knowledge, and close teamwork. Although in post mortem the crypto-ransomware incident detailed here would have been disabled with modern security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator education, and well designed security procedures for information backup and proper patching controls, the reality is that government-sponsored cybercriminals from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware penetration, feel confident that Progent's team of experts has substantial experience in ransomware virus defense, cleanup, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), Iím grateful for making it so I could get some sleep after we made it through the most critical parts. Everyone did an impressive job, and if any of your guys is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent can assist small and mid-size companies to set up and troubleshoot video conferencing applications to allow their teleworkers to communicate effectively with teammates and customers.

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    IT Consulting Microsoft SQL Server

    Progentís Microsoft certified professionals can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that enables the rapid development of advanced business applications that can give your business a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the firewall. In addition to offering expertise, support and troubleshooting services, Progentís SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information network. Progent can also help you migrate from older versions of SQL Server to SQL Server 2005.

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    Progent's UNIX platform consulting services offer small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise offers you a convenient one-stop consulting firm to show you how to create and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Mandrake.

  • Windows, UNIX, Solaris Specialists Engineer UNIX, Windows
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  • Google GCP Cloud integration Consult
    Google GCP Cloud integration Specialists

    Progent can provide affordable remote and on-premises consulting to help companies of any size to migrate any part of their critical IT resources to Google Cloud Platform (GCP). This can save time and hardware expense and enable access to Google's state-of-the-art machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security.

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  • MRTG Computer Consultants
    Nagios Specialist

    Nagios and MRTG are useful, license-free monitoring tools that run with the Linux OS and can be used to analyze UNIX environments, MS Windows networks, or mixed-platform situations in which the Linux OS and Windows coexist. The Nagios monitor lets network support engineers to track network services such as POP3, HTTP, SSH, and PING. Multi Router Traffic Grapher permits you to graph the traffic through SNMP network appliances such as servers, routers, and switches. Progent's network monitoring engineers can show you how to utilize both these utilities to streamline and repair your system.

  • macOS Configuration Specialist Immediate macOS Technical Support Technology Professional
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