Ransomware : Your Worst IT Disaster
Crypto-Ransomware  Recovery ConsultantsRansomware has become an escalating cyberplague that represents an extinction-level threat for businesses of all sizes vulnerable to an assault. Multiple generations of ransomware such as Dharma, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for many years and still inflict havoc. More recent versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as daily as yet unnamed malware, not only encrypt online critical data but also infect any available system protection mechanisms. Data replicated to cloud environments can also be corrupted. In a poorly designed system, it can render automatic restoration hopeless and basically sets the network back to zero.

Getting back applications and data after a ransomware event becomes a race against time as the targeted organization struggles to contain and eradicate the ransomware and to resume mission-critical operations. Due to the fact that ransomware needs time to move laterally, penetrations are frequently sprung during weekends and nights, when attacks tend to take longer to notice. This compounds the difficulty of quickly mobilizing and orchestrating a capable mitigation team.

Progent provides an assortment of help services for protecting Cincinnati enterprises from crypto-ransomware attacks. Among these are staff training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based threat defense to discover and quarantine zero-day modern malware assaults. Progent in addition can provide the assistance of expert ransomware recovery professionals with the talent and perseverance to restore a breached environment as quickly as possible.

Progent's Ransomware Restoration Services
Subsequent to a crypto-ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will respond with the needed codes to decipher all your data. Kaspersky ascertained that seventeen percent of ransomware victims never restored their files even after having paid the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well above the average ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The alternative is to re-install the critical components of your Information Technology environment. Absent access to essential information backups, this calls for a wide complement of IT skills, professional project management, and the capability to work continuously until the job is completed.

For twenty years, Progent has offered professional IT services for companies across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned top industry certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise in financial systems and ERP application software. This breadth of expertise affords Progent the skills to knowledgably determine necessary systems and integrate the remaining pieces of your computer network environment after a ransomware event and configure them into an operational system.

Progent's security team of experts has state-of-the-art project management tools to coordinate the complicated recovery process. Progent appreciates the urgency of working swiftly and together with a customer's management and IT resources to prioritize tasks and to put essential applications back on-line as soon as humanly possible.

Case Study: A Successful Crypto-Ransomware Virus Recovery
A customer escalated to Progent after their company was taken over by Ryuk crypto-ransomware. Ryuk is thought to have been launched by North Korean state hackers, possibly adopting strategies exposed from the United States NSA organization. Ryuk seeks specific businesses with limited tolerance for disruption and is among the most profitable incarnations of crypto-ransomware. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing company based in the Chicago metro area with about 500 staff members. The Ryuk event had paralyzed all company operations and manufacturing processes. The majority of the client's backups had been directly accessible at the beginning of the intrusion and were damaged. The client was pursuing financing for paying the ransom demand (in excess of $200,000) and praying for good luck, but in the end utilized Progent.


"I can't thank you enough about the care Progent provided us throughout the most stressful period of (our) businesses survival. We most likely would have paid the criminal gangs if it wasn't for the confidence the Progent group gave us. That you could get our e-mail system and critical applications back into operation sooner than seven days was something I thought impossible. Every single expert I got help from or messaged at Progent was absolutely committed on getting us back online and was working 24/7 on our behalf."

Progent worked together with the client to rapidly get our arms around and assign priority to the critical services that had to be addressed to make it possible to restart departmental functions:

  • Microsoft Active Directory
  • Microsoft Exchange
  • MRP System
To begin, Progent adhered to ransomware incident response best practices by stopping the spread and disinfecting systems. Progent then began the work of rebuilding Microsoft AD, the key technology of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange email will not function without Windows AD, and the customer's MRP applications leveraged Microsoft SQL, which needs Active Directory for access to the data.

In less than two days, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then charged ahead with setup and hard drive recovery on the most important systems. All Exchange Server data and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to find intact OST data files (Outlook Email Offline Data Files) on various PCs and laptops in order to recover mail information. A recent off-line backup of the businesses manufacturing systems made them able to return these vital applications back online. Although significant work still had to be done to recover fully from the Ryuk attack, core services were returned to operations quickly:


"For the most part, the production operation survived unscathed and we made all customer shipments."

During the following few weeks important milestones in the recovery project were achieved through tight collaboration between Progent consultants and the customer:

  • In-house web sites were restored with no loss of information.
  • The MailStore Server with over four million historical emails was brought online and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/AR/Inventory Control capabilities were fully operational.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Most of the user desktops were back into operation.

"So much of what occurred those first few days is mostly a blur for me, but my management will not soon forget the countless hours each of your team accomplished to help get our business back. I've entrusted Progent for the past 10 years, possibly more, and each time I needed help Progent has impressed me and delivered. This event was the most impressive ever."

Conclusion
A likely business-killing catastrophe was evaded due to top-tier experts, a broad array of subject matter expertise, and tight teamwork. Although in post mortem the crypto-ransomware virus penetration detailed here would have been shut down with modern cyber security systems and security best practices, user training, and appropriate security procedures for data backup and proper patching controls, the fact is that government-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and will continue. If you do get hit by a crypto-ransomware incursion, feel confident that Progent's roster of professionals has proven experience in ransomware virus blocking, cleanup, and information systems recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thanks very much for letting me get some sleep after we made it past the most critical parts. Everyone did an incredible job, and if anyone is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Cincinnati
For ransomware recovery consulting services in the Cincinnati area, call Progent at 800-462-8800 or see Contact Progent.



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    Cisco has designed a full product line of routers that includes routers designed to provide the protection, performance, and reliability demanded by customers from small offices to global enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it easy to expand as you add new users, start new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, including the Cisco 800 family of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as legacy 1700 and 2600 Series Routers.

  • Urgent ransomware vulnerability checkup Consultancy Dharma ransomware protection and recovery Services
  • Virtual Machine Manager 2016 Online Help Immediate SCVMM 2016 Load Balancing Support Outsourcing
  • WatchGuard Firebox M270 Firewall Security Auditor WatchGuard Firebox M370 Firewall Technical Support Services
  • Windows Server 2003 Consultant Services Computer Consulting Microsoft Windows 2003

  • Dell DRAC Consultant Services
    Peppercon eRIC Services

    Remote server management cards give IT administrators complete control over a server without the need for an on-site visit. Using these server management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can assist you to design, implement, and manage a fault-tolerant company network that includes remote server management cards and Progent can utilize these remote server management cards to provide low-cost remote technical assistance. Progent has experience with a variety of remote server management cards such as Aten IP9001 remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.

  • Windows and Linux Setup and Support Urgent Linux with Windows Professional
  • Wireless Access Point IT Consultants Wireless Internet Integration Support

  • 24 Hour Integration Consulting Indiana
    Illinois Computer Consulting Companies

    Progent's Technical Response Center (TRC) offers low-cost nationwide after-hours online troubleshooting for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service experts offer extended hours telephone help and remote secure network connection to troubleshoot and repair technical problems quickly and affordably.

  • Wireless LAN Remote Consulting Wireless Network Support and Help
  • Work from Home Collaboration Software Configuration Offsite Employees Collaboration Software Support Outsourcing

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