Crypto-Ransomware : Your Worst IT Disaster
Ransomware  Recovery ExpertsRansomware has become a modern cyberplague that poses an extinction-level threat for businesses of all sizes unprepared for an attack. Versions of ransomware such as CryptoLocker, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for years and continue to cause havoc. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as daily as yet unnamed newcomers, not only encrypt on-line files but also infiltrate most configured system restores and backups. Information synched to off-site disaster recovery sites can also be rendered useless. In a vulnerable system, this can make automated restore operations useless and basically knocks the entire system back to square one.

Restoring services and information following a crypto-ransomware outage becomes a sprint against the clock as the targeted business tries its best to contain and cleanup the ransomware and to resume business-critical operations. Since ransomware takes time to move laterally, attacks are often sprung on weekends and holidays, when successful attacks are likely to take more time to uncover. This multiplies the difficulty of promptly marshalling and organizing an experienced mitigation team.

Progent provides an assortment of solutions for securing Cincinnati organizations from ransomware attacks. These include staff education to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of the latest generation security appliances with machine learning technology to quickly identify and quarantine day-zero threats. Progent also can provide the assistance of expert ransomware recovery engineers with the skills and commitment to reconstruct a breached network as soon as possible.

Progent's Ransomware Restoration Services
After a ransomware attack, sending the ransom demands in Bitcoin cryptocurrency does not ensure that criminal gangs will respond with the needed codes to unencrypt all your files. Kaspersky estimated that 17% of crypto-ransomware victims never recovered their data after having paid the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The alternative is to setup from scratch the essential parts of your IT environment. Absent access to complete data backups, this requires a broad complement of skills, top notch project management, and the ability to work 24x7 until the recovery project is complete.

For twenty years, Progent has offered professional Information Technology services for businesses throughout the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have attained high-level certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security specialists have earned internationally-renowned industry certifications including CISM, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent also has experience with accounting and ERP software solutions. This breadth of experience gives Progent the ability to rapidly understand necessary systems and integrate the remaining parts of your IT system after a ransomware attack and configure them into an operational system.

Progent's ransomware team utilizes best of breed project management applications to orchestrate the complicated recovery process. Progent appreciates the urgency of working rapidly and in unison with a customer's management and IT resources to prioritize tasks and to put critical services back on-line as soon as humanly possible.

Customer Story: A Successful Ransomware Attack Recovery
A customer hired Progent after their network system was taken over by Ryuk ransomware. Ryuk is generally considered to have been developed by North Korean state hackers, possibly adopting strategies exposed from the U.S. National Security Agency. Ryuk targets specific businesses with little tolerance for operational disruption and is one of the most lucrative examples of ransomware viruses. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturer located in Chicago with about 500 staff members. The Ryuk event had frozen all company operations and manufacturing processes. The majority of the client's system backups had been on-line at the beginning of the attack and were destroyed. The client was evaluating paying the ransom (more than $200,000) and praying for good luck, but ultimately made the decision to use Progent.

"I cannot say enough in regards to the help Progent provided us during the most critical time of (our) businesses existence. We most likely would have paid the hackers behind this attack except for the confidence the Progent experts afforded us. The fact that you could get our messaging and important servers back in less than a week was amazing. Every single staff member I talked with or communicated with at Progent was laser focused on getting our system up and was working breakneck pace to bail us out."

Progent worked with the client to rapidly get our arms around and prioritize the most important areas that had to be restored in order to continue company functions:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To start, Progent adhered to ransomware event response industry best practices by stopping lateral movement and cleaning up infected systems. Progent then began the work of bringing back online Active Directory, the core of enterprise systems built upon Microsoft technology. Microsoft Exchange messaging will not work without AD, and the customer's accounting and MRP applications leveraged Microsoft SQL, which needs Active Directory for authentication to the databases.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then performed reinstallations and storage recovery on needed applications. All Microsoft Exchange Server schema and configuration information were intact, which accelerated the rebuild of Exchange. Progent was also able to collect local OST data files (Outlook Offline Data Files) on various PCs and laptops in order to recover mail messages. A not too old off-line backup of the customer's financials/MRP software made them able to return these vital services back online. Although a large amount of work still had to be done to recover fully from the Ryuk attack, the most important systems were recovered quickly:

"For the most part, the production operation never missed a beat and we made all customer sales."

During the following few weeks critical milestones in the restoration process were achieved in tight collaboration between Progent team members and the customer:

  • Internal web applications were restored with no loss of information.
  • The MailStore Microsoft Exchange Server exceeding four million historical emails was spun up and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control functions were fully functional.
  • A new Palo Alto 850 firewall was deployed.
  • Ninety percent of the desktop computers were functioning as before the incident.

"So much of what was accomplished that first week is nearly entirely a haze for me, but our team will not soon forget the dedication all of the team accomplished to give us our company back. I've trusted Progent for at least 10 years, maybe more, and each time Progent has come through and delivered. This event was a stunning achievement."

A possible enterprise-killing disaster was averted with top-tier experts, a broad range of subject matter expertise, and close teamwork. Although upon completion of forensics the crypto-ransomware penetration detailed here would have been identified and prevented with modern cyber security solutions and best practices, staff training, and well thought out incident response procedures for information protection and proper patching controls, the fact remains that government-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware incursion, feel confident that Progent's team of experts has extensive experience in ransomware virus blocking, cleanup, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were helping), thanks very much for letting me get rested after we got past the initial push. All of you did an fabulous effort, and if anyone is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Cincinnati
For ransomware recovery consulting in the Cincinnati area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent's certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your company, create test environments and migration strategies, tune your network infrastructure for on-premises, multi-site, cloud-based, and hybrid datacenters, educate your IT support team, develop an enterprise-wide security strategy, automate IT management, assist with creating applications, and build and test a disaster recovery/business continuity plan.

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    Microsoft Small Business Server is an affordable collection of server products that offers the basis for a feature-rich but easy-to-manage information. The technical demands of the Microsoft .NET products bundled with Small Business Server requires a network consultant with hands-on background planning and integrating cohesive, comprehensive business network solutions. Progent's SBS Server consultants have an average of more than a decade of experience supporting computer networks founded on Microsoft technology. This background ensures you results in deploying, managing, and troubleshooting IT environments that incorporate the Microsoft SBS Server package of servers and productivity software.

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    Progent delivered a wireless integration environment that allowed a school to increase efficiency and avoid the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is designed for interfacing separate sites as far as 2.5 miles apart and can reach even longer distances. This wireless solution offered better bandwidth and dependability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it offered protection against local interference.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their reach, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and expedite your ROI.

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    If your company network combines Solaris platforms with MS Windows, Progent can show you how to integrate your servers into a cohesive network that permits all your operating systems to coexist for simple management, seamless information exchange, high availability, superior throughput, and strong protection. Progent's Sun Solaris and Windows coexistence support offerings include network infrastructure integration and support, consulting for Windows services for UNIX, online network monitoring and administration, remote technical help and repair, on-site technical support, and Helpdesk outsourcing.

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    Progent's Microsoft-certified consultants can provide online or in-person support to assist businesses of all sizes to design, deploy, administer, and troubleshoot a backup solution based on System Center 2012 Data Protection Manager. Progent can help you to migrate from older versions of SCDPM or from another backup system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent offers as-needed support for fixing especially stubborn issues, or full project management support. Progent can also help your business to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.

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    Progent's consultants offer cost-effective online consulting and technical support for Microsoft Windows Server Essentials. Progent offers full-service project management support to help you plan and carry out an efficient migration from Windows Server Essentials to Microsoft 365 and other Azure Cloud applications and services.

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    Lync Server 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network calling. Lync Server 2010 can enhance the capability of Exchange Server, SharePoint Server and Office or cloud-based Microsoft 365 and streamlines administration through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with VoIP equipment and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's certified unified communications experts offer remote and onsite support to help you to maintain and troubleshoot your current Lync 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product family. Progent can also help your organization to plan and execute a smooth Skype for Business upgrade.

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    Progent offers two low-cost service packages designed to enable small companies to receive an objective network security evaluation from a premier security consultant. With Progent's External Security Inventory Scan, a security expert runs an extensive test of your network from beyond your company firewall to determine possible risks in the security profile you present to the public. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from a secure machine inside your company firewall to determine the risk to inside attacks. The two security inventory services are configured and executed from a secured external site.

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    If your business network mixes Solaris technology with Windows, Progent can help you to incorporate your computers into a cohesive network that permits all your OS platforms to run side by side for simple management, seamless dataflow, high availability, enhanced performance, and strong protection. Progent's Sun Solaris and MS Windows integration assistance offerings feature network infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote technical help and repair, on-site technical support, and Helpdesk outsourcing.

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