Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Recovery ExpertsRansomware has become an escalating cyber pandemic that presents an existential danger for organizations vulnerable to an attack. Versions of ransomware such as Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for many years and continue to inflict damage. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, plus more unnamed newcomers, not only do encryption of on-line files but also infect all accessible system backups. Data synched to cloud environments can also be corrupted. In a vulnerable data protection solution, it can make any recovery useless and effectively sets the network back to square one.

Getting back programs and information following a ransomware attack becomes a race against time as the targeted organization tries its best to stop the spread and remove the ransomware and to resume business-critical activity. Due to the fact that crypto-ransomware requires time to replicate, attacks are usually launched during weekends and nights, when attacks typically take more time to identify. This compounds the difficulty of promptly marshalling and organizing a capable mitigation team.

Progent makes available an assortment of solutions for protecting Augusta-Richmond County businesses from crypto-ransomware events. Among these are staff training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus installation of the latest generation security solutions with artificial intelligence technology to intelligently discover and suppress day-zero cyber attacks. Progent also can provide the assistance of veteran ransomware recovery professionals with the track record and perseverance to re-deploy a compromised environment as soon as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware event, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will return the needed keys to decrypt all your data. Kaspersky estimated that seventeen percent of ransomware victims never recovered their files even after having paid the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The other path is to re-install the critical components of your Information Technology environment. Without the availability of essential data backups, this requires a broad complement of skills, well-coordinated team management, and the willingness to work 24x7 until the task is done.

For two decades, Progent has offered expert IT services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have attained advanced certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial management and ERP software solutions. This breadth of experience affords Progent the ability to knowledgably ascertain important systems and organize the remaining pieces of your Information Technology system following a crypto-ransomware attack and configure them into a functioning system.

Progent's recovery team uses top notch project management applications to coordinate the complicated restoration process. Progent knows the importance of acting quickly and in concert with a client's management and IT resources to prioritize tasks and to get key systems back on line as fast as possible.

Case Study: A Successful Crypto-Ransomware Attack Restoration
A client engaged Progent after their network was attacked by Ryuk crypto-ransomware. Ryuk is generally considered to have been deployed by Northern Korean state hackers, suspected of using strategies leaked from the United States National Security Agency. Ryuk targets specific businesses with little ability to sustain disruption and is among the most lucrative instances of ransomware malware. Headline organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing company headquartered in the Chicago metro area and has around 500 staff members. The Ryuk event had brought down all essential operations and manufacturing capabilities. Most of the client's system backups had been directly accessible at the time of the intrusion and were encrypted. The client was taking steps for paying the ransom (exceeding $200,000) and praying for good luck, but in the end engaged Progent.


"I canít say enough in regards to the support Progent gave us throughout the most stressful period of (our) businesses existence. We may have had to pay the hackers behind this attack if not for the confidence the Progent group provided us. That you were able to get our e-mail system and important applications back online sooner than five days was earth shattering. Each consultant I interacted with or e-mailed at Progent was urgently focused on getting us working again and was working all day and night on our behalf."

Progent worked together with the client to quickly assess and prioritize the most important services that needed to be addressed to make it possible to continue company operations:

  • Windows Active Directory
  • Microsoft Exchange
  • Accounting/MRP
To get going, Progent adhered to AV/Malware Processes incident mitigation best practices by stopping lateral movement and cleaning up infected systems. Progent then initiated the work of recovering Active Directory, the foundation of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange email will not work without Windows AD, and the client's financials and MRP system used Microsoft SQL, which needs Windows AD for access to the databases.

Within 48 hours, Progent was able to recover Windows Active Directory to its pre-attack state. Progent then helped perform setup and storage recovery on essential systems. All Exchange Server ties and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to locate non-encrypted OST files (Outlook Email Offline Data Files) on various PCs and laptops in order to recover email information. A recent off-line backup of the client's financials/ERP software made them able to recover these essential applications back online for users. Although a large amount of work was left to recover completely from the Ryuk virus, essential services were recovered rapidly:


"For the most part, the manufacturing operation ran fairly normal throughout and we did not miss any customer shipments."

Throughout the next couple of weeks critical milestones in the recovery project were made in tight cooperation between Progent engineers and the customer:

  • Internal web sites were returned to operation without losing any data.
  • The MailStore Server with over 4 million archived messages was brought on-line and available for users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory Control capabilities were 100 percent restored.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Ninety percent of the user desktops were back into operation.

"A lot of what went on in the early hours is mostly a blur for me, but my team will not soon forget the care each and every one of the team accomplished to help get our business back. I have trusted Progent for the past 10 years, possibly more, and each time I needed help Progent has come through and delivered as promised. This situation was a Herculean accomplishment."

Conclusion
A probable business extinction catastrophe was dodged by dedicated experts, a wide spectrum of subject matter expertise, and tight teamwork. Although in hindsight the ransomware attack described here would have been stopped with up-to-date security technology solutions and NIST Cybersecurity Framework best practices, staff education, and well thought out security procedures for information backup and applying software patches, the reality is that state-sponsored hackers from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware virus, feel confident that Progent's roster of professionals has substantial experience in ransomware virus blocking, remediation, and file restoration.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thanks very much for allowing me to get some sleep after we got through the initial fire. Everyone did an impressive effort, and if any of your team is in the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Microsoft-certified engineers can deliver affordable remote and on-premises support to carry out your migration to Exchange Server 2010, generate comprehensive documentation of your upgraded email environment, educate your network support team and end users to get them ramped up quickly on Microsoft Exchange 2010, and offer ongoing management consulting and engineering support. Progent's consultants can also assist you to migrate from Exchange 2010 to Exchange Server 2013 or Exchange 2016.

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    Progent offers the support of certified engineers as well as seasoned software developers, DBAs, project managers, Cisco-certified network engineers, business continuity specialists, and certified security professionals to help your business to assess the likely advantages of SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's test lab, plan and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure an efficient and safe network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.

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    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity.

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    Progent can assist your company to plan and implement a smooth transition from a UNIX-based IT system to a network based on Microsoft Windows and suited for supporting Microsoft's familiar office productivity suites, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application experts can show you how to preserve your data and reduce productivity disruption by designing an effective transition plan that preserves your current assets in UNIX software and technology. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current environment, migration planning and validation, Microsoft Exchange migration expertise, data and application software transition, and processor and mass storage migration and consolidation.

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    Progent's Microsoft-certified database developers can provide businesses of any size online DBA and programming services for leading database platforms such as MS SQL Server, Oracle, MySQL, and Microsoft Office Access. Services available from Progent include installation and integration, database design and programming, management support, replication strategies, storage management, performance tuning, migration, security and compliance, backup and recovery options, problem solving, and training.

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    Progent offers nationwide remote phone support and troubleshooting services for businesses that run Apple Mac OS X environments or whose IT systems include a combination of macOS and Mac OS X with Microsoft technology. Progent's experts offer macOS and Mac OS X users a variety of IT services such as desktop support, migration to the most recent edition of OS X from legacy versions of Mac, plus help with Apple macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone and Apple iPad integration and management, or migrating to iCloud services. Remote technical support provides maximum leverage for your information technology budget by protecting client efficiency and shortening the hours billed for network analysis and repair. Advanced remote support technology and experienced service specialists and consultants combine to enable Progent to handle the majority of network problems without squandering time and money by traveling to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a combination of phone support and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security specialists to assist you with the most challenging network problems.

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    Cisco's Small Business series of APs are Linux-based devices engineered as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE-certified wireless infrastructure experts offer online or on-premises configuration and debugging support to assist your organization to design, implement, update, optimize, manage and debug Cisco Small Business wireless AP deployments of any size or topology.

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    Remote management cards offer network administrators full control over a server without the requirement for a personal presence. Using these server management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to design, deploy, and support a high-availability company network that includes remote management cards and Progent can use these remote management cards to deliver efficient remote technical help. Progent has experience with a number of remote management cards including Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon remote management cards.

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    Microsoft SQL Server 2005 delivers indispensable, standardized tools to IT professionals as well as to network users, reducing the complexity of creating, integrating, administering, and accessing company data and analytical programs in environments ranging from mobile devices to enterprise data networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consultant with real-world expertise and wide knowledge in designing and deploying data-driven, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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