Ransomware : Your Crippling Information Technology Disaster
Ransomware  Remediation ExpertsRansomware has become an escalating cyber pandemic that represents an extinction-level threat for businesses vulnerable to an assault. Different versions of crypto-ransomware such as Dharma, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for years and continue to inflict destruction. Modern versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus daily as yet unnamed viruses, not only encrypt online critical data but also infiltrate most accessible system backup. Files synchronized to off-site disaster recovery sites can also be encrypted. In a vulnerable system, it can make any restoration useless and effectively knocks the datacenter back to zero.

Getting back on-line applications and information after a ransomware outage becomes a sprint against the clock as the victim tries its best to stop lateral movement and clear the ransomware and to restore mission-critical operations. Since crypto-ransomware requires time to move laterally, penetrations are usually launched at night, when successful penetrations in many cases take longer to detect. This multiplies the difficulty of quickly mobilizing and orchestrating a qualified response team.

Progent offers a range of solutions for protecting Augusta-Richmond County businesses from crypto-ransomware attacks. These include team member education to help recognize and not fall victim to phishing scams, ProSight Active Security Monitoring for remote monitoring and management, plus deployment of the latest generation security appliances with machine learning technology to rapidly identify and disable zero-day threats. Progent also provides the assistance of veteran ransomware recovery professionals with the skills and commitment to re-deploy a breached environment as urgently as possible.

Progent's Ransomware Recovery Services
Following a ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will return the keys to decrypt any of your information. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their data even after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for small businesses. The fallback is to setup from scratch the vital components of your Information Technology environment. Absent the availability of essential information backups, this requires a broad range of skills, professional team management, and the ability to work non-stop until the job is over.

For two decades, Progent has offered expert Information Technology services for companies across the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded top certifications in key technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned industry certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has experience with financial management and ERP application software. This breadth of experience provides Progent the skills to efficiently determine critical systems and organize the surviving pieces of your IT environment following a crypto-ransomware event and assemble them into an operational network.

Progent's recovery group utilizes top notch project management tools to coordinate the sophisticated recovery process. Progent appreciates the urgency of acting quickly and together with a client's management and Information Technology staff to prioritize tasks and to get essential systems back on line as soon as possible.

Customer Story: A Successful Ransomware Intrusion Response
A client contacted Progent after their organization was attacked by Ryuk ransomware. Ryuk is generally considered to have been launched by North Korean government sponsored criminal gangs, possibly adopting approaches leaked from the United States National Security Agency. Ryuk goes after specific companies with little room for operational disruption and is among the most profitable instances of ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing company headquartered in Chicago with about 500 workers. The Ryuk attack had frozen all company operations and manufacturing processes. The majority of the client's data backups had been online at the beginning of the intrusion and were destroyed. The client considered paying the ransom demand (in excess of two hundred thousand dollars) and wishfully thinking for good luck, but ultimately called Progent.

"I cannot say enough about the care Progent provided us throughout the most critical time of (our) businesses existence. We would have paid the cybercriminals if not for the confidence the Progent team afforded us. The fact that you were able to get our e-mail and production applications back online sooner than five days was incredible. Every single expert I worked with or e-mailed at Progent was totally committed on getting us back online and was working 24/7 to bail us out."

Progent worked with the client to rapidly identify and prioritize the mission critical areas that needed to be addressed in order to continue business operations:

  • Active Directory (AD)
  • Electronic Mail
  • Financials/MRP
To get going, Progent followed AV/Malware Processes event response industry best practices by halting the spread and cleaning up infected systems. Progent then initiated the process of restoring Microsoft AD, the key technology of enterprise environments built on Microsoft Windows Server technology. Exchange email will not function without AD, and the customerís financials and MRP software used Microsoft SQL, which depends on Active Directory services for security authorization to the database.

Within 2 days, Progent was able to recover Active Directory to its pre-penetration state. Progent then initiated setup and hard drive recovery on mission critical applications. All Microsoft Exchange Server ties and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to locate non-encrypted OST files (Outlook Email Off-Line Folder Files) on staff workstations and laptops in order to recover email messages. A not too old off-line backup of the customerís accounting systems made them able to return these required programs back available to users. Although a lot of work remained to recover fully from the Ryuk damage, core systems were restored rapidly:

"For the most part, the assembly line operation ran fairly normal throughout and we produced all customer sales."

Over the following month important milestones in the recovery process were completed in close collaboration between Progent engineers and the client:

  • Self-hosted web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server with over four million archived emails was brought online and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/AR/Inventory capabilities were 100 percent restored.
  • A new Palo Alto 850 security appliance was brought online.
  • 90% of the user desktops were being used by staff.

"So much of what went on that first week is nearly entirely a blur for me, but my management will not forget the care each and every one of your team put in to give us our business back. Iíve trusted Progent for the past 10 years, maybe more, and every time I needed help Progent has come through and delivered. This time was a life saver."

A likely business-killing catastrophe was dodged through the efforts of hard-working experts, a wide spectrum of knowledge, and close teamwork. Although in hindsight the ransomware attack detailed here could have been blocked with modern security technology solutions and recognized best practices, user and IT administrator education, and well thought out incident response procedures for information backup and proper patching controls, the reality remains that government-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware attack, feel confident that Progent's roster of experts has a proven track record in crypto-ransomware virus blocking, cleanup, and data restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), Iím grateful for allowing me to get some sleep after we made it over the initial fire. All of you did an impressive job, and if any of your team is in the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Augusta-Richmond County
For ransomware system restoration services in the Augusta-Richmond County metro area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Power BI experts can help your business to design, install, manage, enhance or debug your Power BI environment. Progent can also help you to prep your source data for Power BI reports and dashboards. Progent can help you implement and administer a local, cloud, or hybrid environment for Power BI.

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    For large businesses, Progent can supplement in-house network support staffs by providing world-class experience in supporting critical Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or global businesses with branches, Progent can perform as a transparent nearby extension of enterprise network management. Progentís enterprise consulting services include corporate-wide security, online branch office support, system architecture, Sarbox compliance, project planning, and world-class support for multi-site office environments powered by Enterprise Windows. Progent can offer field consultants and technicians to assist with a campus relocation or branch move, or a system architect to help with building or using an Internet Data Center or Hosting Facility.

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    Dynamics Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers small and midsize businesses a single soultions for financials, inventory, operations, project management, purchasing, sales and marketing, supply chain management, and business analytics. Progent's Dynamics 365 Business Central consultants can assist your organization to manage your legacy Dynamics NAV environment or upgrade efficiently to a cloud-hosted, onsite, or hybrid deployment.

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    Microsoft Windows Server 2008 R2 offers high levels of performance, security, fault tolerance, scalability, and versatility that accelerate output of local, remote, and mobile workers. Progent's network experts can provide cost-effective online consulting, troubleshooting, and training services to help you to plan, execute, and maintain Microsoft Windows Server 2008 R2 to add substantial business value to your network.

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    Cisco offers an extensive array of routers including appliances designed to provide the security, performance, and availability demanded by customers ranging from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system availability. Progent can show you how to select and integrate Cisco routers to build a solid foundation for your network and to make it easy to expand as you support new users, start new offices, deploy new services, extend your network to clients and partners, and manage a more mobile workforce. Progent can provide expertise in a range of routers powered by Cisco's IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Routers.

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    Progent can help your company to design, deploy and troubleshoot a backup/restore solution built around MSP360 technology. MSP360 enables file/folder or image backup/recovery for VMs and physical computers, supports all leading public clouds, and allows you to create a data protection solution with a minimum Recovery Time Objective and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup environment to prevent data loss caused by human mistakes, computer glitches, malicious users, and malware attacks like ransomware. To learn more, go to ProSight Data Protection Services 360 Backup services.

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  • Remote Support Services Microsoft Exchange 2000 Upgrade
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    Progent is one of the most qualified network consulting firms for designing email solutions powered by Exchange 2000. Progent is skilled in helping small companies receive all the advantages of Microsoft Exchange 2000 under common situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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    Citrix StorageLink Site Recovery Specialist

    Progent's Citrix-certified consultants can assist you to evaluate the potential strategic benefits of the various versions of Citrix Essentials for Hyper-V, assist you to use Citrix management utilities in your Hyper-V network, and demonstrate to you how to use Citrix Essentials for Hyper-V to enhance the responsiveness, availability, flexibility, and recoverability of your virtual network while lowering the cost of equipment and support and simplifying management tasks.

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    Progent can help you in all facets of your migration to Exchange 2016 including planning HA system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines, mailbox databases and logs; setting up HLB for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.

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  • Top Ranked Virtual Server Technology Professionals
    Server Consolidation Technical Consultant

    Server proliferation wreaks havoc on network budgets and management resources. Server consolidation through a virtual infrastructure promises lower TCO of servers and quicker return on investment, more leveraged use of physical computers, simplified operations, enhanced network uptime, and easier management. Common uses for virtual machines include resource consolidation, low-cost platforms for mission-critical legacy software running on obsolete operating systems, and inexpensive isolation of software development or pilot testing systems from production systems.

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  • Windows Server 2019 migration Support and Integration Windows Server 2019 Cluster Operating System Rolling Upgrade Computer Engineer
  • Windows Server 2022 Disaster Recovery Network Consultant Windows Server 2022 Clusters Sets Online Troubleshooting
  • Windows Server 2022 Encrypted Networks Services Emergency Windows Server 2022 Hotpatching Integration Services
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  • Best Information Security Security Organization
    Security Architecture Firewall Setup

    For small and midsize organizations, network security and compliance can be excessively complex to master yet too risky to overlook. The largest biggest institutions have been hacked, and the leading cloud service providers have on occasion been taken down. It seems like there's nowhere to run. Progent makes it affordable for smaller businesses to carry out critical IT security tasks effectively by offering the advantage of billed time to the nearest minute with no minimum billing for remote help. You can have access to a seasoned computer expert to provide just the knowledge you need when you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist your business with any level of network security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data loss and data leak prevention, regulatory compliance reporting, and designing a complete security plan.

  • Zero Downtime Branch office Connections Specialists 24/7 Non-stop Interoffice Connectivity Technical Support

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