Crypto-Ransomware : Your Crippling Information Technology Disaster
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyber pandemic that represents an existential danger for businesses of all sizes poorly prepared for an assault. Different iterations of crypto-ransomware like the CrySIS, Fusob, Locky, Syskey and MongoLock cryptoworms have been running rampant for a long time and still cause destruction. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, plus more unnamed viruses, not only encrypt online information but also infiltrate many accessible system restores and backups. Information replicated to cloud environments can also be corrupted. In a poorly designed system, this can make any restore operations useless and basically knocks the entire system back to square one.

Getting back applications and data after a ransomware event becomes a sprint against the clock as the victim fights to stop lateral movement and eradicate the ransomware and to restore mission-critical activity. Because crypto-ransomware requires time to replicate, penetrations are usually sprung on weekends, when penetrations tend to take more time to uncover. This compounds the difficulty of promptly marshalling and coordinating a knowledgeable response team.

Progent makes available an assortment of solutions for securing Augusta-Richmond County businesses from ransomware penetrations. Among these are staff training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, in addition to installation of modern security solutions with artificial intelligence technology to quickly identify and suppress zero-day cyber attacks. Progent also offers the assistance of seasoned ransomware recovery engineers with the skills and perseverance to rebuild a compromised network as urgently as possible.

Progent's Crypto-Ransomware Recovery Services
After a ransomware event, sending the ransom demands in Bitcoin cryptocurrency does not ensure that cyber hackers will return the needed keys to decipher any or all of your data. Kaspersky Labs determined that 17% of crypto-ransomware victims never restored their data after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The fallback is to setup from scratch the key parts of your Information Technology environment. Without the availability of full data backups, this calls for a wide complement of skills, top notch project management, and the willingness to work non-stop until the job is finished.

For twenty years, Progent has provided certified expert IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have earned advanced industry certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP applications. This breadth of expertise gives Progent the capability to efficiently identify necessary systems and integrate the surviving pieces of your network system following a crypto-ransomware penetration and rebuild them into a functioning network.

Progent's recovery team of experts has top notch project management systems to coordinate the complex restoration process. Progent knows the importance of working quickly and together with a client's management and Information Technology team members to assign priority to tasks and to get essential systems back on-line as soon as humanly possible.

Customer Story: A Successful Ransomware Virus Response
A small business escalated to Progent after their company was brought down by the Ryuk ransomware. Ryuk is believed to have been developed by North Korean government sponsored cybercriminals, suspected of adopting strategies leaked from Americaís NSA organization. Ryuk attacks specific companies with little tolerance for disruption and is one of the most profitable examples of ransomware malware. Well Known targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing company headquartered in Chicago and has around 500 employees. The Ryuk attack had shut down all company operations and manufacturing capabilities. The majority of the client's backups had been on-line at the start of the attack and were destroyed. The client was evaluating paying the ransom demand (in excess of $200,000) and wishfully thinking for good luck, but ultimately reached out to Progent.


"I canít thank you enough in regards to the care Progent provided us during the most stressful time of (our) companyís life. We may have had to pay the cyber criminals behind the attack except for the confidence the Progent team afforded us. That you could get our messaging and critical servers back online in less than a week was something I thought impossible. Each expert I worked with or e-mailed at Progent was urgently focused on getting our company operational and was working all day and night on our behalf."

Progent worked together with the customer to quickly identify and assign priority to the most important areas that needed to be restored in order to restart business operations:

  • Active Directory (AD)
  • Electronic Messaging
  • Financials/MRP
To get going, Progent adhered to Anti-virus event response best practices by isolating and clearing up compromised systems. Progent then began the process of bringing back online Microsoft Active Directory, the heart of enterprise networks built upon Microsoft Windows Server technology. Exchange messaging will not operate without Active Directory, and the customerís MRP applications utilized Microsoft SQL Server, which depends on Windows AD for security authorization to the information.

In less than 2 days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then initiated reinstallations and hard drive recovery on mission critical systems. All Exchange Server schema and attributes were usable, which accelerated the rebuild of Exchange. Progent was also able to assemble intact OST files (Microsoft Outlook Offline Data Files) on team workstations and laptops in order to recover email messages. A not too old off-line backup of the client's manufacturing systems made it possible to recover these essential applications back online for users. Although significant work needed to be completed to recover totally from the Ryuk attack, the most important services were recovered quickly:


"For the most part, the production line operation survived unscathed and we delivered all customer sales."

Throughout the following month important milestones in the recovery project were made through tight collaboration between Progent team members and the client:

  • Internal web sites were restored without losing any information.
  • The MailStore Server containing more than 4 million archived emails was brought online and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory modules were completely restored.
  • A new Palo Alto Networks 850 firewall was brought online.
  • 90% of the desktops and laptops were operational.

"A lot of what occurred in the early hours is mostly a blur for me, but I will not forget the commitment each and every one of you put in to help get our company back. Iíve utilized Progent for the past 10 years, possibly more, and each time Progent has shined and delivered. This event was a testament to your capabilities."

Conclusion
A possible business catastrophe was avoided with hard-working experts, a broad range of IT skills, and tight collaboration. Although upon completion of forensics the crypto-ransomware virus attack detailed here could have been identified and stopped with modern cyber security technology and best practices, user education, and well thought out incident response procedures for information protection and keeping systems up to date with security patches, the reality is that state-sponsored cybercriminals from China, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware penetration, feel confident that Progent's roster of experts has extensive experience in ransomware virus blocking, removal, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), Iím grateful for letting me get rested after we made it through the first week. Everyone did an fabulous effort, and if anyone is in the Chicago area, dinner is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent can assist you in any and all phases of your migration to Microsoft Exchange 2016 such as designing HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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    MS Communications Server provides IM and Real Presence in a scalable, enterprise-grade package offering enhanced protection, seamless compatibility with popular Microsoft products, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can realize lower costs and elevated business efficiencies, enhanced worker productivity, and stronger intellectual property protection with this easy-to-manage, highly available IM platform. Effective implementations of Office Communications Server require careful planning and thought prior to roll out. Progent's Microsoft-authorized professionals can deliver the skill needed to deliver all the benefits of Microsoft Office Communications Server throughout your entire organization.

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    Our compensation structure is built on revenue sharing, so similar to working as a freelance consultant, your income is entirely driven by your generated revenue. Some of our consultants stress lifestyle issues and elect to consult at an easy pace, using our self-determined calendar to follow personal enthusiasms such as hiking, motorcycle racing, snow boarding, surfing, vacations, or sharing free time with relatives and friends. Others use the chance to make major dollars via lots of effort and long hours. Progent fully supports either side of the spectrum plus everything in the middle.

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    Progent offers expert remote support to help companies connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that utilize local resources as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.

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    Progent's Microsoft-certified consultants can assist your organization to plan for, deploy, and administer System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to Configuration Manager 2012 from an older change management platform or assist you to enhance your current SCCM 2012 ecosystem to accommodate your evolving business requirements. Also, Progent can help you to create a software foundation that extracts the most value from SCCM by providing expertise with related Microsoft technologies including Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and Internet Information Services.

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    Progent's Experts Group provides support in key areas such as Macintosh integration and programs; Consulting for Linux-based, UNIX, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Mission-critical and specialized program support; CIO, management information analyst, and project logistics services; Special program development and deployment; Web site, electronic business, EDI, and client information portal design and integration; DBM management and efficiency consulting; Management intelligence consulting; and Telecom architecture support.

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    Progent can provide economical online support from engineers skilled in a broad array of products and technologies that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX servers and workstations as well as laptops and handhelds. Progent offers consulting support for leading data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery, and FLARs. Progent's consultants can help your company to deploy, upgrade, or troubleshoot backup/restore solutions for a variety of topologies including on-premises, edge to datacenter, cloud-based, or hybrid.

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    Progentís Technical Response Center (TRC) offers nationwide extended hours remote support for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support engineers offer after-hours telephone help and online secure network access to troubleshoot and resolve technical problems quickly and affordably. The breadth of technical expertise available from Progent's staff of nationwide service engineers allows Progent to escalate even the toughest network issues to competent specialists as needed. For urgent issues, the Technical Response Center endeavors to answer your request for support in less than one hour.

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    VMware's popular Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.

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    Our compensation model is based on contribution, so just like working as an independent contractor, your earnings are directly tied to your generated revenue. Certain Progent support staff stress lifestyle issues and choose to consult at a more relaxed pace, using our flexible calendar to pursue personal enthusiasms like mountain biking, car racing, skiing, surfing, travel, or sharing private time with relatives and friends. Other consultants take advantage of the opportunity to earn big bucks through hard work and long hours. Progent completely encourages either end of the spectrum and everything in the middle.

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