Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyber pandemic that poses an existential danger for businesses vulnerable to an assault. Versions of ransomware such as CrySIS, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been around for years and still inflict damage. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, plus additional unnamed malware, not only encrypt online files but also infect any available system restores and backups. Information synched to the cloud can also be ransomed. In a poorly designed data protection solution, this can make any restoration useless and basically knocks the entire system back to zero.

Retrieving services and information after a ransomware event becomes a sprint against the clock as the targeted business fights to contain and eradicate the ransomware and to resume mission-critical activity. Since ransomware takes time to spread, assaults are frequently sprung during weekends and nights, when successful attacks in many cases take more time to detect. This compounds the difficulty of quickly marshalling and organizing a capable response team.

Progent makes available a range of support services for securing Augusta-Richmond County businesses from ransomware penetrations. Among these are user training to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to identify and quarantine zero-day malware attacks. Progent also can provide the assistance of seasoned crypto-ransomware recovery consultants with the talent and commitment to rebuild a breached environment as urgently as possible.

Progent's Ransomware Restoration Services
Following a ransomware penetration, sending the ransom in Bitcoin cryptocurrency does not guarantee that distant criminals will provide the keys to decipher all your information. Kaspersky determined that seventeen percent of ransomware victims never recovered their data even after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for small organizations. The alternative is to re-install the key components of your Information Technology environment. Absent access to complete system backups, this calls for a wide range of skills, well-coordinated team management, and the willingness to work 24x7 until the job is finished.

For twenty years, Progent has provided certified expert Information Technology services for businesses across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise in financial management and ERP application software. This breadth of experience affords Progent the skills to quickly ascertain important systems and re-organize the surviving parts of your Information Technology environment after a ransomware penetration and assemble them into an operational system.

Progent's recovery team of experts has state-of-the-art project management applications to orchestrate the complex restoration process. Progent knows the urgency of working swiftly and in concert with a client's management and IT resources to prioritize tasks and to put the most important applications back on line as soon as humanly possible.

Client Case Study: A Successful Ransomware Virus Recovery
A business escalated to Progent after their organization was taken over by the Ryuk ransomware virus. Ryuk is generally considered to have been developed by North Korean state sponsored criminal gangs, suspected of using techniques exposed from America's NSA organization. Ryuk targets specific companies with little or no ability to sustain disruption and is among the most lucrative incarnations of ransomware. Headline victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturing company based in Chicago with about 500 workers. The Ryuk event had paralyzed all business operations and manufacturing processes. The majority of the client's information backups had been directly accessible at the time of the attack and were destroyed. The client was pursuing financing for paying the ransom (in excess of $200,000) and hoping for good luck, but ultimately utilized Progent.


"I cannot speak enough about the support Progent gave us during the most critical period of (our) businesses survival. We may have had to pay the criminal gangs if it wasn't for the confidence the Progent experts afforded us. The fact that you were able to get our e-mail system and essential servers back sooner than a week was incredible. Each consultant I got help from or texted at Progent was totally committed on getting us operational and was working breakneck pace to bail us out."

Progent worked with the customer to quickly identify and assign priority to the critical services that had to be addressed in order to continue business operations:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • Accounting/MRP
To start, Progent adhered to AV/Malware Processes event mitigation industry best practices by isolating and cleaning systems of viruses. Progent then started the task of rebuilding Active Directory, the core of enterprise networks built on Microsoft Windows Server technology. Exchange messaging will not operate without AD, and the businesses' financials and MRP software leveraged Microsoft SQL Server, which needs Windows AD for security authorization to the data.

In less than 48 hours, Progent was able to recover Windows Active Directory to its pre-penetration state. Progent then charged ahead with setup and hard drive recovery on the most important applications. All Exchange data and attributes were usable, which accelerated the restore of Exchange. Progent was able to collect intact OST files (Outlook Offline Folder Files) on user desktop computers and laptops to recover mail information. A recent offline backup of the customer's accounting/MRP systems made it possible to recover these essential applications back online for users. Although a lot of work still had to be done to recover fully from the Ryuk damage, core systems were recovered quickly:


"For the most part, the production line operation never missed a beat and we did not miss any customer deliverables."

Over the next couple of weeks important milestones in the restoration process were accomplished through close collaboration between Progent team members and the customer:

  • Self-hosted web applications were restored with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was spun up and accessible to users.
  • CRM/Customer Orders/Invoicing/AP/Accounts Receivables/Inventory Control modules were 100 percent operational.
  • A new Palo Alto 850 firewall was installed and configured.
  • 90% of the desktop computers were back into operation.

"Much of what occurred that first week is mostly a blur for me, but my management will not forget the countless hours each and every one of your team accomplished to give us our company back. I've utilized Progent for at least 10 years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered as promised. This event was a life saver."

Conclusion
A probable business extinction disaster was avoided through the efforts of hard-working professionals, a broad spectrum of subject matter expertise, and close teamwork. Although upon completion of forensics the ransomware incident described here could have been stopped with current cyber security systems and recognized best practices, user and IT administrator education, and well designed security procedures for information backup and keeping systems up to date with security patches, the reality remains that government-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware penetration, feel confident that Progent's team of experts has proven experience in ransomware virus blocking, mitigation, and information systems restoration.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), I'm grateful for allowing me to get rested after we made it over the most critical parts. Everyone did an impressive effort, and if anyone that helped is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Augusta-Richmond County
For ransomware recovery services in the Augusta-Richmond County area, phone Progent at 800-462-8800 or go to Contact Progent.



An index of content::

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    Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, enhancing and fixing SCOM environments and can provide organizations of all sizes expert online or onsite consulting support for SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience required to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric and Microsoft and third-party applications and services. In addition, Progent can provide responsive online or onsite technical support to help you to fix serious problems uncovered by System Center 2012 Operations Manager.

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    System Center Configuration Manager 2016 automates software deployment and updating, centralizes compliance settings management, keeps track of network resources, protects against corporate data leakage, performs health monitoring, allows secure self service, and offers a single point of control for managing mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration specialists can help your organization with any aspect of designing, installing, using and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid networks.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost over Cisco's popular ASA 5500-X firewalls and offer unified management of advanced security features like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can assist your organization to plan and carry out an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower appliances with Cisco's subscription-based security services to create and centrally manage network ecosystems that span branch offices, data centers, private clouds and public clouds.

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    Altaro VM Backup software from Hornetsecurity offers small and mid-size organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of remote or on-premises consulting services to assist you to plan, deploy, optimize and debug a modern backup and disaster recovery solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service powered by on Altaro VM Backup technology.

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  • Microsoft Exchange 2010 Upgrade Consulting 24/7/365 Microsoft Exchange 2010 Migration Specialists

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    ProSight Reporting is an expanding suite of real-time reporting tools designed to integrate with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Microsoft Dynamics GP/Great Plains 2010 financial software is a comprehensive business management and analytics platform that unifies information and operations throughout your company, communicates seamlessly with other solutions, and brings together workers, customers and suppliers unrestricted by time or location. Designed for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Release 10.0 provide functionality for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can show you how to set up and manage a robust, protected computer and network environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains consultants to help your company exploit the full power of Microsoft Dynamics GP 2010.

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    Progent's certified Windows Server 2019 consultants can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 delivers major enhancements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud integration, availability, and Linux support.

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    Progent can provide small companies with an information management professional who can act as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you deploy sensible technology to improve business processes so they match better with your corporate objectives. Your company can create and implement a well conceived IT plan without incurring the expense of a full-time Chief Information Officer.

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    Progent's Cisco-certified Wi-Fi integration consulting experts can help you to configure, manage, and debug Cisco Small Business 100/300/500 Wi-Fi APs.

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    Our compensation structure is built on contribution, so just like being an independent contractor, your earnings are directly driven by your generated revenue. Some Progent consultants focus on quality of life and elect to consult at a more relaxed pace, utilizing our self-determined calendar to pursue personal pursuits such as hiking, car racing, snow boarding, surfing, travel, or sharing private time with family and acquaintances. Other consultants use the opportunity to make big bucks via lots of effort and long hours. Progent fully supports either end of the spectrum plus any point in the middle.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it.

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    For custom application creation, Progent can supply software design consultants to write business software in areas such as commercial transaction webs, web development, Microsoft Dynamics products such as Great Plains Software accounting system, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to create custom eCommerce solutions based on Microsoft ASP.NET. Also, Progent can provide experts in a wide array of custom program development environments including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also can provide specialists in custom Access, custom Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter.

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    Progent can help you in any and all phases of your upgrade to Microsoft Exchange Server 2016 including planning HA system topology for a local, cloud-based or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; specifying storage capacity required for your virtual machines, databases and logs; configuring hardware load balancing for high-availability client access services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    DoubleTake/Carbonite Software publishes a family of products designed to deliver small and midsize businesses a range of cost-effective solutions for backing up and restoring vital applications such as Exchange Server, Microsoft SQL Server, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning consultants have extensive experience integrating DoubleTake/Carbonite products into small business information networks to achieve a high level of availability and business continuity capability at an affordable price.

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  • Support Services Forefront TMG Firewall
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    Microsoft Forefront TMG 2010 is based on the proven security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that acts as a one-server platform for an array of security features such as an multi-layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security logging and reporting capabilities, permits customized reports powered by Microsoft SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft consultants can help your company to plan and execute pilot and production deployments; integrate Forefront TMG 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Exchange Server, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and repair services. Progent can also help your organization to upgrade economically to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent's Jabber consultants can provide remote or on-premises expertise to help businesses of all sizes to design, deploy, maintain, update or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth expertise for the products, technologies and services that make up creating an end-to-end Jabber collaboration solution including Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, WiFi networks, cyber security, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a modern collaboration ecosystem.

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    Progent can assist small and mid-size organizations to configure endpoint device security defense systems and deliver mitigation services for a remote workforce.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers significant improvements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and Linux support.

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    Before Progent's Microsoft Operations Manager solution, network problems were approached reactively, after users were impacted by them. With the benefit of proactive, computer generated alerts and trend reports created by MOM, Progent is now able to ward off network issues before they becomes critical enough to impact network availability. Thanks to MOM, Progent can deal with looming problems before customers suspect that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to offer small business networks enterprise-class service continuity, safety and productivity.

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    Exchange Server 2013 includes major enhancements to the capabilities of its predecessor Exchange 2010 and delivers important innovations plus a redesigned architecture. These enhancements affect key IT areas including ease of administration, high availability (HA), compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you evaluate the possible business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective test and rollout plan, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers affordable remote support and management for Exchange Server 2013.

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    Progent in the News is hosted by cybersecurity expert Darrin Johnson.

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    Microsoft Exchange Server 2013 includes major enhancements to the functionality of Microsoft Exchange 2010 and introduces important innovations plus a revamped structure. These improvements affect key facets of IT including ease of administration, high availability (HA), security and compliance, operational costs, teamwork, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can help you evaluate the potential advantages of upgrading to Microsoft Exchange Server 2013, design an efficient validation and rollout strategy, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing remote consulting and support and management for Microsoft Exchange Server 2013.

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