Ransomware : Your Worst Information Technology Disaster
Ransomware  Recovery ProfessionalsRansomware has become a modern cyberplague that poses an enterprise-level danger for businesses of all sizes poorly prepared for an attack. Different iterations of ransomware like the Reveton, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for a long time and continue to cause destruction. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as more unnamed malware, not only encrypt on-line data files but also infiltrate any configured system protection. Data replicated to off-site disaster recovery sites can also be ransomed. In a poorly architected data protection solution, this can render automated recovery hopeless and effectively sets the entire system back to square one.

Getting back applications and information after a crypto-ransomware event becomes a sprint against time as the victim fights to stop lateral movement and remove the crypto-ransomware and to resume enterprise-critical activity. Since crypto-ransomware needs time to spread, assaults are frequently launched at night, when attacks typically take more time to uncover. This multiplies the difficulty of rapidly assembling and orchestrating a qualified response team.

Progent has a range of support services for protecting Portland businesses from ransomware events. Among these are team training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat protection to identify and extinguish day-zero malware assaults. Progent in addition offers the services of expert ransomware recovery engineers with the talent and perseverance to reconstruct a compromised system as rapidly as possible.

Progent's Ransomware Restoration Help
Subsequent to a crypto-ransomware event, paying the ransom demands in cryptocurrency does not guarantee that distant criminals will respond with the needed keys to unencrypt any or all of your information. Kaspersky estimated that 17% of ransomware victims never restored their information even after having paid the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The fallback is to piece back together the mission-critical components of your IT environment. Without access to complete information backups, this requires a broad complement of skills, professional team management, and the capability to work non-stop until the task is done.

For decades, Progent has provided certified expert IT services for companies throughout the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have earned top certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have garnered internationally-renowned certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial systems and ERP software solutions. This breadth of expertise gives Progent the skills to quickly determine necessary systems and consolidate the remaining parts of your network system following a ransomware event and configure them into an operational system.

Progent's ransomware team of experts utilizes best of breed project management tools to coordinate the sophisticated restoration process. Progent understands the importance of acting quickly and in concert with a customer's management and IT resources to assign priority to tasks and to put essential services back online as fast as possible.

Customer Case Study: A Successful Ransomware Incident Recovery
A client sought out Progent after their network was penetrated by the Ryuk ransomware. Ryuk is thought to have been developed by North Korean state sponsored hackers, possibly using strategies exposed from America's National Security Agency. Ryuk seeks specific companies with little or no ability to sustain disruption and is among the most lucrative instances of ransomware. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in the Chicago metro area and has around 500 staff members. The Ryuk attack had brought down all business operations and manufacturing capabilities. The majority of the client's backups had been online at the start of the intrusion and were encrypted. The client was evaluating paying the ransom demand (in excess of two hundred thousand dollars) and hoping for good luck, but ultimately engaged Progent.

"I cannot speak enough in regards to the support Progent gave us during the most stressful period of (our) company's survival. We most likely would have paid the cyber criminals except for the confidence the Progent team gave us. The fact that you were able to get our messaging and production applications back in less than five days was amazing. Each person I got help from or messaged at Progent was urgently focused on getting my company operational and was working breakneck pace on our behalf."

Progent worked hand in hand the customer to rapidly identify and prioritize the key areas that needed to be addressed to make it possible to resume company functions:

  • Active Directory (AD)
  • Electronic Mail
  • Accounting and Manufacturing Software
To begin, Progent followed Anti-virus incident mitigation industry best practices by stopping lateral movement and clearing up compromised systems. Progent then began the work of bringing back online Active Directory, the heart of enterprise networks built upon Microsoft technology. Microsoft Exchange Server messaging will not function without Windows AD, and the businesses' financials and MRP system leveraged Microsoft SQL, which requires Active Directory for access to the databases.

Within two days, Progent was able to re-build Active Directory to its pre-attack state. Progent then initiated rebuilding and storage recovery of key servers. All Exchange Server schema and configuration information were intact, which facilitated the rebuild of Exchange. Progent was also able to assemble intact OST files (Outlook Email Off-Line Data Files) on various PCs and laptops in order to recover mail messages. A not too old off-line backup of the customer's accounting software made it possible to restore these essential services back online for users. Although significant work was left to recover completely from the Ryuk damage, essential services were returned to operations quickly:

"For the most part, the manufacturing operation showed little impact and we delivered all customer deliverables."

During the following few weeks important milestones in the recovery process were completed through tight cooperation between Progent team members and the client:

  • Self-hosted web applications were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than 4 million historical emails was brought on-line and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/AR/Inventory Control capabilities were completely functional.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • 90% of the user desktops and notebooks were back into operation.

"So much of what went on in the initial days is nearly entirely a haze for me, but we will not soon forget the urgency each of the team put in to help get our company back. I have been working with Progent for the past ten years, maybe more, and every time Progent has impressed me and delivered as promised. This situation was the most impressive ever."

A potential company-ending disaster was avoided by dedicated professionals, a wide array of knowledge, and tight collaboration. Although in analyzing the event afterwards the crypto-ransomware virus penetration described here would have been identified and stopped with advanced security technology solutions and NIST Cybersecurity Framework best practices, staff training, and well thought out incident response procedures for data protection and applying software patches, the fact remains that government-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and will continue. If you do fall victim to a crypto-ransomware incursion, remember that Progent's team of professionals has substantial experience in ransomware virus blocking, mitigation, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were involved), I'm grateful for making it so I could get some sleep after we got over the first week. Everyone did an amazing job, and if anyone that helped is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Portland
For ransomware system recovery consulting services in the Portland area, phone Progent at 800-462-8800 or visit Contact Progent.

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