Houston 24-Hour Critical Crypto-Ransomware
Computer Malware Identification and Restoration Consulting
For Business Essential IT Systems
Case Study: Ransomware Virus Repair and Business Resumption
Ransomware : Your Worst IT Nightmare
Crypto-Ransomware has become a modern cyberplague that poses an existential danger for businesses of all sizes unprepared for an assault. Versions of crypto-ransomware like the CryptoLocker, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been replicating for many years and still inflict damage. Modern variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim, along with more unnamed newcomers, not only encrypt on-line data but also infiltrate all available system restores and backups. Data replicated to off-site disaster recovery sites can also be held hostage. In a vulnerable system, it can make any restoration useless and basically sets the datacenter back to square one.
Getting back online services and data following a ransomware intrusion becomes a sprint against time as the targeted business struggles to contain the damage, cleanup the crypto-ransomware, and resume enterprise-critical activity. Since ransomware needs time to replicate, penetrations are frequently sprung on weekends, when attacks tend to take more time to detect. This compounds the difficulty of rapidly marshalling and organizing a knowledgeable response team.
Progent makes available an assortment of help services for protecting businesses from crypto-ransomware events. Among these are user training to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to deployment of modern security gateways with machine learning technology from SentinelOne to detect and extinguish zero-day cyber threats quickly. Progent also can provide the assistance of veteran ransomware recovery engineers with the track record and perseverance to rebuild a compromised system as rapidly as possible.
Progent's Crypto-Ransomware Recovery Services
After a ransomware event, even paying the ransom demands in cryptocurrency does not ensure that criminal gangs will return the needed keys to unencrypt any or all of your files. Kaspersky estimated that seventeen percent of ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms are commonly a few hundred thousand dollars. For larger organizations, the ransom demand can reach millions of dollars. The fallback is to setup from scratch the vital elements of your Information Technology environment. Absent access to essential data backups, this requires a broad range of IT skills, professional team management, and the willingness to work continuously until the task is finished.
For twenty years, Progent has offered certified expert IT services for businesses across the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have earned advanced certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has experience in financial management and ERP software solutions. This breadth of experience provides Progent the skills to efficiently identify necessary systems and consolidate the remaining components of your computer network environment following a ransomware event and assemble them into an operational network.
Progent's recovery group utilizes powerful project management systems to coordinate the sophisticated recovery process. Progent appreciates the urgency of working swiftly and in concert with a customer's management and Information Technology resources to assign priority to tasks and to get the most important services back on line as fast as possible.
Client Story: A Successful Crypto-Ransomware Attack Recovery
A client contacted Progent after their network was crashed by Ryuk ransomware virus. Ryuk is thought to have been deployed by Northern Korean state cybercriminals, suspected of using approaches leaked from America's NSA organization. Ryuk attacks specific companies with little or no ability to sustain operational disruption and is one of the most profitable examples of ransomware malware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturer based in the Chicago metro area with around 500 staff members. The Ryuk event had frozen all company operations and manufacturing processes. Most of the client's data backups had been directly accessible at the beginning of the intrusion and were damaged. The client was actively seeking loans for paying the ransom (more than $200K) and hoping for the best, but in the end utilized Progent.
Progent worked together with the customer to rapidly identify and assign priority to the essential applications that needed to be addressed to make it possible to resume departmental operations:
- Windows Active Directory
- Electronic Mail
- MRP System
Within two days, Progent was able to re-build Active Directory services to its pre-attack state. Progent then performed setup and hard drive recovery of needed systems. All Exchange ties and configuration information were usable, which greatly helped the restore of Exchange. Progent was able to find local OST data files (Outlook Offline Data Files) on various workstations to recover email messages. A not too old off-line backup of the businesses financials/MRP software made them able to restore these required applications back on-line. Although a large amount of work needed to be completed to recover fully from the Ryuk event, the most important systems were returned to operations rapidly:
Throughout the following couple of weeks important milestones in the recovery project were accomplished through tight collaboration between Progent consultants and the client:
- In-house web sites were brought back up without losing any information.
- The MailStore Microsoft Exchange Server with over four million historical messages was brought on-line and accessible to users.
- CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory capabilities were 100 percent recovered.
- A new Palo Alto 850 security appliance was brought online.
- Most of the user desktops were fully operational.
Conclusion
A likely business-killing disaster was evaded by results-oriented experts, a wide range of IT skills, and tight collaboration. Although upon completion of forensics the ransomware virus penetration described here would have been prevented with modern cyber security systems and best practices, staff training, and well designed incident response procedures for data protection and keeping systems up to date with security patches, the reality remains that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware incursion, remember that Progent's team of professionals has substantial experience in ransomware virus defense, mitigation, and information systems disaster recovery.
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Ransomware Protection Services Available from Progent
Progent offers companies in Houston a range of online monitoring and security assessment services to help you to reduce your vulnerability to ransomware. These services incorporate next-generation AI technology to detect new variants of crypto-ransomware that are able to evade traditional signature-based anti-virus products.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so all looming issues can be addressed before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring services. - ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These can include health monitoring, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alert to your designated IT management staff and your assigned Progent technical consultant so potential issues can be fixed before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services. - ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services. - ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time and in-depth management reporting tools created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications. - ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
Progent has worked with leading backup/restore software providers to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your data backup processes and enable non-disruptive backup and fast restoration of critical files/folders, applications, images, plus VMs. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or application glitches. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection. - ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices. Using 2FA, when you sign into a protected online account and enter your password you are requested to verify your identity on a unit that only you possess and that uses a separate network channel. A broad selection of devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services. - Outsourced/Co-managed Call Desk: Support Desk Managed Services
Progent's Support Desk services enable your IT staff to outsource Support Desk services to Progent or divide responsibilities for Service Desk support seamlessly between your in-house network support team and Progent's nationwide pool of IT support engineers and subject matter experts. Progent's Shared Service Desk offers a seamless supplement to your core IT support team. End user interaction with the Help Desk, provision of support services, issue escalation, trouble ticket generation and tracking, efficiency metrics, and management of the service database are cohesive whether incidents are resolved by your core support staff, by Progent, or both. Learn more about Progent's outsourced/shared Help Desk services. - Active Defense Against Ransomware: AI-based Ransomware Detection and Cleanup
Progent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. Progent Active Security Monitoring services safeguard on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ransomware defense and cleanup services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service. - Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services allow your IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Read more about Progent's software/firmware update management services. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior machine learning tools to guard physical and virtual endpoint devices against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery. - ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent'sProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
An index of content::
Duo Zero Trust Security Help and Support
Computer Engineer Duo Zero Trust Security
Progent recommends five key network security practices for organizations on a limited IT budget.
Azure Active Directory with Intune Online Support
Expert Microsoft Certified Microsoft Entra Hybrid Online Troubleshooting
Progent's consultants can help you to plan and carry out an efficient move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity management across onsite and cloud assets.
Specialists ProSight Ransomware Security Monitoring
Onsite Technical Support Ransomware Security Monitoring
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools from SentinelOne to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks.
Consulting Catalyst 802.11ax AP
Online Consulting Catalyst Wi-Fi 6 and Wi-Fi 6E AP Layout
Progent's Cisco Catalyst 9100 Series 802.11ax Wireless Access Point consultants offer economical remote and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
Cisco Cloud Network Management Migrations
Cloud Network Management Information Technology Management
Progent's Cisco-Premier network engineers can show you how to use Cisco's network management utilities alongside a variety of powerful third-party products to create a comprehensive network management solution in order to keep your network operating smoothly, conserve expensive resources, guard your data, recover rapidly from device failure or malicious assaults, and allow you to expand or repurpose valuable resources intelligently and affordably as your company evolves.
Consult VMware Site Recovery Manager and NSX
VMware NSX Architecture Engineers
VMware's NSX network virtualization platform allows you to build entire networks in software. NSX permits virtual networks to be deployed instantly and managed with a high level of automation independent of the hardware making up the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also permits non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware SRM can rapidly restore the complete logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to help you to design, configure, test and manage a disaster recovery solution powered by VMware SRM and VMware NSX.
Juniper SA4500 SSL VPN Security Organizations
Juniper SA2500 SSL VPN Cybersecurity Tech Services
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Wi-Fi controllers patch management Specialist
After Hours Wi-Fi controllers patch management Consultant
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7900 Series IP Phone Computer Engineer
7800 Series IP Phone Support and Integration
Progent's CCIE-certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
24-7 Consultant Ryuk ransomware recovery
ransomware removal and data recovery Professional
Progent's proven ransomware recovery consultants can assist you to restore an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
Microsoft Certified Expert SQL Server 2014 Cardinality Estimation Technical Consultant
SQL Server 2014 Cluster Shared Volumes Online Support
SQL Server 2014 includes major improvements in key areas such as performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory technology that operates transparently with all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and on-premises services that include planning, configuration, management, remediation, and application development services to enable businesses of all sizes to achieve maximum business value from their SQL Server 2014 investment.
Microsoft Azure IPsec configuration Integration Firm
Microsoft Azure cloud migration Development Firms
Progent can help you to plan and carry out an efficient migration from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services for both onsite and cloud resources.
Engineer Microsoft Firewall
Internet Security and Acceleration Server Remote Technical Support
Progent's Microsoft-certified ISA Server 2004 consulting experts have long backgrounds with Internet Security and Acceleration Server developing ISA Server-based security solutions for information systems with many offices, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to assist your company in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your information security requirements without adversely restricting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
Contract eCommerce Consultants Part-Time Jobs
Freelance Mac Consultants Job Openings
Progent's Experts Team offers support in key technologies such as Macintosh integration and programs; Expertise for Linux-powered, UNIX-powered, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Strategic and specialized application support; CIO, business analyst, and project logistics services; Custom program development and integration; Web site, electronic business, EDI, and client portal development and integration; Database management and efficiency consulting; Business information expertise; and Telecommunications systems consulting.
SCCM 2016 Intune Integration Specialist
SCCM 2016 Boundary Groups On-site Support
System Center Configuration Manager 2016 automates software deployment across multiple sites, centralizes compliance settings management, keeps track of network assets, guards against corporate data leakage, provides health monitoring, allows safe self service, and delivers a common point of control for administering mixed-operating system networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can help businesses of any size with any aspect of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.
MOTU Digital Performer Classes
Train InDesign
Progent's Mac experts can promote the creative facets of Macintosh computing by providing consulting services and education in imaging, audio, and video. Progent's consultants offer expertise in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post production studio.
Security Contractors Juniper SRX650 Router
Security Audit Services Juniper SRX5800 Firewall
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Wireless Online Help
Windows Mobile Setup and Support
Progent's consultants offer experience in multiple technologies relevant to mobile connectivity such as network topology, Activesync, wireless protection, mobile email, Microsoft Windows Mobile, RIM Blackberry, and wireless application development. Progent's Microsoft and Cisco certified consultants can save your company work and expense by applying their wireless expertise to show you how to select and integrate mobile networking technologies that fit the needs of your business. Progent can also tune your IT architecture so that mobile PDAs work better.
Setup and Support SQL Server 2012
SQL Server Analysis Services Online Troubleshooting
Progent can provide the expertise of Microsoft-certified engineers as well as seasoned database application programmers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and certified data security professionals to assist you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, install test environments at your site or at Progent's lab, design and execute out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from legacy database platforms, and configure an efficient and safe network infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
Consulting Spora ransomware recovery
Best Consulting ransomware cleanup and restore
Progent's ransomware consultants can assist you to evaluate your ransomware defenses, remotely monitor and guard your network, assist with negotiating a settlement with a hacker, and restore an information system victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.
Microsoft SQL Server Professional
Microsoft SQL Server 2012 Engineer
Progent's Microsoft certified consultants can provide small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that enables the speedy development of advanced business programs that offer your business a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your information system. Progent can also help you upgrade from older versions of SQL Server to SQL Server 2005.
Altaro VM Backup Scheduling Support Services
Hornetsecurity Altaro VM Backup and vCenter Onsite Technical Support
Altaro VM Backup from Hornetsecurity offers small and mid-size organizations a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, multi-site, and cloud architectures and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or onsite consulting services to help you to design, deploy, manage and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup technology.
Network Consulting Organization Consulting Hourly Price
Biggest Microsoft Experts Consulting Hourly Rate Network Engineer
Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for services delivered during regular working hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.
Consultants NetDocuments Troubleshooting
NetDocs Configuration Consulting Services
NetDocuments (NetDocs) is a leading cloud-based document management system designed specifically for the legal profession. Progent can provide remote guidance from NetDocuments experts who can help your law firm to plan, configure, administer, optimize, or debug a document management system (DMS) solution based on NetDocs.
24/7 ProSight Reporting ConnectWise Manage Ticketing Professional
ProSight Reporting Infrastructure Monitoring Remote Technical Support
ProSight Reporting is an expanding suite of real-time reporting tools created to work with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Microsoft Skype for Business Presence Consultants
Skype for Business and Quality Dashboard Consult
Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, and both VoIP and public switched telephone network (PSTN) telephony. Lync 2010 can extend the functionality of Exchange, SharePoint Server and Office or Microsoft 365 and streamlines management through integration with Windows AD. Lync 2010 can also reduce expenses by eliminating Voice-over-IP hardware and subscription services, PBX systems, or conventional video conferencing technology. Progent's certified unified communications experts can provide online and on-premises support to assist you to maintain and repair your current Lync 2010 environment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also help your organization to design and execute an efficient Skype for Business migration or a migration to Microsoft Teams.
Telecommuter Solutions Technology Consulting Services
Remote Workers IT Consultants
Progent has 20 years of background assisting small and medium-size businesses to plan, deploy, optimize, administer, and debug computer networks that support telecommuters.
Catalyst 802.11ax AP Migration Technical Support Services
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Planning Professionals
Progent's Cisco-certified Catalyst Wi-Fi 6 WAP consultants can provide affordable online and on-premises support for Catalyst Wi-Fi 6 wireless APs.
macOS Remote Specialist
IT Technical Support Company Mac
Progent offers national remote help and consulting services for businesses who run macOS and OS X networks or whose IT systems include a mix of Mac and Microsoft Windows products. Progent's experts offer macOS and OS X users a variety of services such as desktop support, upgrading to the most recent version of macOS from legacy versions of macOS or OS X, plus expertise with Mac application software. Progent can also help you with Apple iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Remote technical support provides maximum return for your IT dollar by preserving client efficiency and limiting the hours billed for network analysis and repair. Advanced remote access tools and experienced technicians and consultants combine to enable Progent to handle most network issues without squandering time and money by going to your site. In the vast majority of cases your network problems can be remediated over the phone or via a mix of phone help and remote connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISA and CISM premier security professionals to help you with the toughest network issues.
IT asset documentation management Consulting Services
ProSight network asset documentation management Engineer
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.
24-Hour Microsoft Office XP Consulting Companies
Microsoft Office XP Software Consulting Services
Progent imposes no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be tempted to allow minor problems to fester. .
Enterprise hybrid cloud integration Professionals
Enterprise hybrid cloud integration Services
Progent can help your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine local resources along with one or more public clouds. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Microsoft Azure enterprise hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Microsoft Exchange 2007 Consultants
Exchange 2007 Server Consultant
Progent's Microsoft certified support team can help you define and deploy a smooth in-place Exchange Server 2007 migration strategy that minimizes productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multi-server or multi-location migrations, Progent has the knowledge and experience to finish your move quickly and economically. Progent's Exchange Server 2007 help, repair, and design offerings include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server that are in keeping with your business needs.
ISA 2006 Firewall Consulting Services
Microsoft ISA Server 2006 Consulting
Application Publishing with Internet Security and Acceleration Server 2006 provides greater protection of intranet resources while enabling increased efficiency by making these resources available to authorized remote users. ISA Server helps protect corporate applications, services, and data throughout all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-expert ISA Server consultants can help you plan, deploy, set up, and maintain ISA Server 2006 on your network so that your business achieves a highly functional and affordable balance of protection, convenience, and speed.
Microsoft ERP Network Consultants
Excel Contract Programming Firm
Progent's application experts offer in-depth consulting, custom development, integration help, and online classes for popular applications covering key areas including ERP and MRP, financials, business reporting, web application development, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of experience delivering high-level consulting services remotely, Progent can assist small businesses throughout the U.S. to save the time and fees associated with travel and on-site visits without sacrificing the effectiveness of consulting services.
SCDPM 2012 Migration Network Consultant
SCDPM 2012 Cloud Backup Configuration
Progent's Microsoft-certified consultants can provide remote or in-person expertise to assist organizations of all sizes to design, deploy, administer, and troubleshoot a backup solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from older releases of Data Protection Manager or from a different backup/recovery platform, and Progent can optimize your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent can provide as-needed support for resolving especially stubborn issues, or comprehensive project management support. Progent can also assist you to design Data Protection Manager into an enterprise-class disaster recovery strategy.
DoubleTake Carbonite Replication Manager Computer Consulting
DoubleTake Carbonite Software Integration Support
DoubleTake/Carbonite Software offers a selection of products intended to provide small companies a variety of cost-effective solutions for backing up and restoring business-critical workloads including Microsoft Exchange, Microsoft SQL, Blackberry, and SharePoint. Progent's disaster recovery planning consultants have extensive backgrounds integrating DoubleTake/Carbonite technology into small company information systems to create an advanced level of availability and disaster recovery capability at an affordable price.
After Hours Catalyst Wi-Fi 6 and Wi-Fi 6E AP Placement Support Outsourcing
Outsourcing Meraki Access Point
Progent's Cisco-certified wireless integration consultants can help you to deploy, administer, and debug Cisco Wi-Fi devices including Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Duo Identity Verification Support and Integration
Duo Identity Verification Technical Support Services
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices.
Hybrid Exchange Online and Exchange on-premises Network Engineer
Microsoft 365 mail flow Technical Support Services
Microsoft allows you to create transparent hybrid networks that combine Microsoft 365 and local Exchange deployments. This permits you to have certain mailboxes located on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can assist you with any phase of designing, implementing and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can deliver as-needed expertise to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on schedule and within budget.
Professional Microsoft and Apple Mac Desktop
Microsoft Desktop Upgrade
Progent offers a wide range of affordable consulting and support services to assist your business to deploy, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide onsite or online technical support for single computers or notebooks or work with you to design and carry out a large-scale migration to new or updated OS software and business applications. Progent can also supply engineers and technical workers to help you to plan for and implement a site relocation or merger organized to cause the least possible disruption of your business.
24x7 Duo Zero Trust Cybersecurity Support and Help
Duo Identity Authentication Network Consultant
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
Consult SentinelOne Next Generation Endpoint Protection
Biggest SentinelOne Ransomware Rollback Consulting Services
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management solution that includes machine learning technology and expert services to provide cutting-edge endpoint detection and response.
Cisco Meraki Dashboard Cloud Management Small Business Computer Consulting Firm
Cisco Meraki Network Management Tools Computer Network Specialists
Progent's Cisco-Premier network engineers can assist you to use Cisco's network management tools along with a variety of specialized third-party products to build a complete network management solution to keep your environment operating smoothly, conserve expensive resources, protect your data, revive quickly from hardware breakdown or deliberate assaults, and allow you to expand or reassign network resources intelligently and affordably as your company evolves.
Consultant Ryuk ransomware cleanup
24/7 ransomware cleanup and recovery Consultancy
Progent's seasoned ransomware recovery experts can assist you to restore a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
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