Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support personnel may take longer to become aware of a breach and are least able to mount a rapid and coordinated defense. The more lateral movement ransomware can achieve inside a victim's system, the more time it takes to restore core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to complete the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware experts can assist businesses in the New Haven area to identify and isolate breached devices and guard clean resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in New Haven
Current variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and attack any available system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and effectively throws the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a settlement payment for the decryption tools required to unlock scrambled files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an additional ransom in exchange for not posting this data or selling it. Even if you can restore your system to an acceptable point in time, exfiltration can be a big problem according to the sensitivity of the stolen information.

The restoration work subsequent to ransomware penetration has several distinct phases, the majority of which can proceed concurrently if the response team has enough members with the required experience.

  • Containment: This urgent initial step involves blocking the sideways progress of ransomware across your network. The longer a ransomware attack is permitted to go unrestricted, the longer and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by veteran ransomware recovery experts. Containment processes consist of isolating infected endpoints from the rest of network to minimize the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the network to a minimal useful level of capability with the shortest possible downtime. This effort is typically the highest priority for the targets of the ransomware attack, who often see it as a life-or-death issue for their company. This project also requires the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and protected remote access management. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to organize the complicated restoration process. Progent appreciates the importance of working rapidly, continuously, and in concert with a customer's managers and network support staff to prioritize activity and to put critical resources on line again as fast as possible.
  • Data recovery: The effort required to recover data impacted by a ransomware attack varies according to the condition of the systems, the number of files that are affected, and which restore methods are needed. Ransomware attacks can take down key databases which, if not gracefully closed, might need to be rebuilt from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server depend on AD, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Often some detective work could be needed to locate clean data. For instance, undamaged OST files may have survived on employees' PCs and notebooks that were not connected during the ransomware assault. Progent's Altaro VM Backup experts can assist you to utilize immutable backup for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including root users. This provides another level of security and recoverability in case of a ransomware breach.
  • Setting up modern AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the same anti-virus technology implemented by some of the world's biggest enterprises such as Netflix, Citi, and Salesforce. By providing in-line malware filtering, classification, containment, repair and analysis in one integrated platform, Progent's Active Security Monitoring cuts TCO, simplifies management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the insurance carrier, if there is one. Services consist of establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption tool; deciding on a settlement with the victim and the cyber insurance carrier; negotiating a settlement and timeline with the hacker; checking compliance with anti-money laundering sanctions; overseeing the crypto-currency transfer to the TA; receiving, reviewing, and using the decryptor tool; debugging decryption problems; building a clean environment; mapping and reconnecting datastores to match exactly their pre-attack state; and restoring computers and software services.
  • Forensics: This activity involves uncovering the ransomware attack's progress across the targeted network from start to finish. This history of how a ransomware assault travelled through the network helps your IT staff to evaluate the damage and highlights weaknesses in policies or work habits that should be rectified to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for anomalies. Forensic analysis is typically given a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is vital that other important activities like operational continuity are performed in parallel. Progent maintains an extensive roster of IT and data security experts with the knowledge and experience required to perform the work of containment, business resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided online and onsite IT services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning applications. This scope of expertise allows Progent to salvage and consolidate the undamaged pieces of your information system following a ransomware intrusion and reconstruct them rapidly into a functioning system. Progent has worked with top insurance providers including Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Services in New Haven
For ransomware system restoration expertise in the New Haven area, call Progent at 800-462-8800 or see Contact Progent.

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