Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Senior Ransomware Consultant
Ransomware needs time to steal its way through a network. For this reason, ransomware attacks are commonly launched on weekends and at night, when IT staff may be slower to become aware of a breach and are least able to organize a rapid and forceful response. The more lateral movement ransomware is able to manage inside a victim's network, the more time it takes to restore basic IT services and damaged files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to assist you to carry out the urgent first phase in responding to a ransomware assault by containing the malware. Progent's online ransomware expert can help organizations in the New Haven area to identify and isolate infected servers and endpoints and protect undamaged resources from being compromised.
If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in New Haven
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and invade any available system restores and backups. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make automated restoration nearly impossible and basically throws the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a ransom payment for the decryption tools required to recover encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and hackers require an additional ransom for not publishing this information or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a major problem according to the nature of the downloaded data.
The recovery process subsequent to ransomware penetration has several crucial stages, the majority of which can be performed concurrently if the response team has a sufficient number of people with the necessary skill sets.
- Containment: This urgent first step requires blocking the sideways progress of ransomware within your IT system. The longer a ransomware attack is allowed to go unchecked, the more complex and more expensive the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response experts. Containment processes include isolating infected endpoint devices from the network to restrict the spread, documenting the environment, and securing entry points.
- Operational continuity: This covers restoring the IT system to a basic useful degree of capability with the shortest possible delay. This process is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be an existential issue for their business. This activity also requires the broadest range of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and line-of-business applications, network architecture, and safe remote access. Progent's ransomware recovery team uses advanced workgroup tools to organize the multi-faceted restoration effort. Progent appreciates the urgency of working quickly, tirelessly, and in unison with a customer's managers and IT staff to prioritize tasks and to get essential services back online as quickly as feasible.
- Data restoration: The work necessary to restore data damaged by a ransomware attack varies according to the state of the network, the number of files that are affected, and which restore methods are needed. Ransomware assaults can destroy pivotal databases which, if not gracefully shut down, may have to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many ERP and other mission-critical platforms are powered by Microsoft SQL Server. Some detective work may be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff PCs and laptops that were not connected during the attack.
- Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring gives small and mid-sized businesses the advantages of the same AV tools implemented by many of the world's largest enterprises including Netflix, Citi, and NASDAQ. By delivering real-time malware blocking, classification, mitigation, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, simplifies administration, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- Negotiating a settlement with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance provider, if any. Services consist of determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, learning, and using the decryptor tool; debugging failed files; creating a pristine environment; remapping and reconnecting drives to reflect exactly their pre-attack condition; and reprovisioning machines and services.
- Forensic analysis: This activity involves learning the ransomware assault's progress throughout the targeted network from start to finish. This history of the way a ransomware assault progressed within the network assists you to evaluate the damage and uncovers weaknesses in policies or work habits that should be rectified to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensic analysis is commonly assigned a top priority by the cyber insurance carrier. Since forensics can be time consuming, it is critical that other key recovery processes like business resumption are pursued concurrently. Progent has an extensive team of information technology and security professionals with the skills needed to carry out activities for containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent has provided remote and onsite network services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes professionals who have earned advanced certifications in core technologies including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned prestigious certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and ERP application software. This breadth of skills allows Progent to identify and consolidate the surviving parts of your network after a ransomware intrusion and reconstruct them quickly into an operational network. Progent has worked with leading insurance carriers including Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware System Recovery Consulting Services in New Haven
For ransomware system recovery expertise in the New Haven metro area, phone Progent at 800-462-8800 or see Contact Progent.