Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT staff are likely to take longer to recognize a penetration and are less able to organize a rapid and forceful defense. The more lateral progress ransomware is able to manage inside a target's system, the longer it takes to recover core operations and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to take the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's online ransomware experts can help businesses in the New Haven metro area to identify and quarantine breached devices and guard clean resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in New Haven
Current variants of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any available system restores. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration almost impossible and basically throws the IT system back to the beginning. Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee in exchange for the decryptors needed to unlock encrypted data. Ransomware assaults also attempt to exfiltrate files and TAs require an additional payment in exchange for not posting this information on the dark web. Even if you are able to restore your network to a tolerable date in time, exfiltration can be a major issue according to the nature of the downloaded data.

The recovery process subsequent to ransomware attack has a number of crucial stages, most of which can be performed in parallel if the recovery workgroup has enough people with the necessary skill sets.

  • Quarantine: This time-critical initial response requires blocking the sideways spread of the attack across your network. The more time a ransomware assault is allowed to go unrestricted, the more complex and more costly the restoration effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery experts. Quarantine processes consist of isolating affected endpoints from the rest of network to block the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a basic useful level of capability with the shortest possible delay. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also requires the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, productivity and mission-critical applications, network topology, and safe remote access. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted restoration effort. Progent appreciates the importance of working quickly, tirelessly, and in concert with a client's management and IT group to prioritize activity and to put vital services on line again as quickly as possible.
  • Data restoration: The effort necessary to recover files damaged by a ransomware attack varies according to the state of the systems, the number of files that are affected, and which recovery techniques are needed. Ransomware attacks can take down key databases which, if not gracefully shut down, might have to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms are powered by SQL Server. Often some detective work could be required to locate clean data. For instance, undamaged OST files may exist on employees' PCs and laptops that were not connected at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators.
  • Setting up advanced AV/ransomware defense: Progent's Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the same anti-virus technology used by some of the world's biggest enterprises such as Netflix, Visa, and NASDAQ. By providing in-line malware blocking, detection, mitigation, recovery and analysis in one integrated platform, ProSight ASM lowers total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Services include determining the kind of ransomware involved in the attack; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and schedule with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryptor tool; debugging decryption problems; building a pristine environment; remapping and reconnecting datastores to reflect precisely their pre-encryption state; and restoring physical and virtual devices and services.
  • Forensic analysis: This process involves uncovering the ransomware attack's storyline throughout the network from beginning to end. This audit trail of how a ransomware attack travelled through the network helps your IT staff to assess the damage and highlights vulnerabilities in rules or work habits that should be rectified to avoid later breaches. Forensics entails the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to look for variations. Forensic analysis is usually given a high priority by the insurance carrier. Since forensics can take time, it is vital that other key activities such as operational continuity are pursued in parallel. Progent maintains an extensive team of information technology and data security professionals with the knowledge and experience needed to carry out the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises IT services across the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers guidance in financial and Enterprise Resource Planning applications. This scope of expertise allows Progent to salvage and integrate the undamaged parts of your IT environment following a ransomware attack and reconstruct them rapidly into an operational network. Progent has collaborated with leading cyber insurance providers like Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in New Haven
For ransomware cleanup consulting in the New Haven metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Nexus series switches are engineered to provide the performance, expandability, availability, virtualization support, capacity, security and ease of management required to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide remote and on-premises consulting services to help you to plan an optimal network topology, set up pilot environments to validate your network design, deploy Nexus switches, create and enforce appropriate policies, perform security vulnerability assessments, set up proactive monitoring and alert systems, consolidate network resources by means of virtualization, analyze and repair switching and routing issues, maximize performance, plan for expected growth, and set up the powerful fault-tolerant capabilities available for Nexus switches. Progent can also help you to migrate efficiently from outdated Nexus switches or Catalyst switches to up-to-date Nexus platforms.

  • Support Services Jabber Troubleshooting Jabber and Microsoft Office Remote Support
  • Support and Integration Windows 2008 R2 Windows Server 2008 Hyper-VI Information Technology Consulting

  • Server Skills Transfer
    Server Knowledge Transfer

    Progent practices information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Mid-size businesses who work with trusted independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.

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  • Windows Server 2008 Hyper-VI Online Troubleshooting
    Windows Server 2008 R2 Remote Support

    Microsoft Windows Server 2008 is an important advance in making information networks more protected and fault tolerant, simpler to virtualize and manage, higher performing, and able to provide a better platform for web hosting and development. Progent can assist your company get the most from the enhancements built into Windows Server 2008 by providing Microsoft-certified consulting, support, education, temporary staffing, monitoring, and security engineering services.

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  • Remote Support 9800-80 wireless controller
    DNA Center Specialist

    Cisco's {Catalyst Wi-Fi controllers streamline the management of wireless networks by unifying the configuration and control of wireless APs, optimizing Wi-Fi throughput by limiting the impact of radio frequency congestion, improving wireless uptime with fast failover, and hardening security by detecting threats and filtering network traffic based on user class and location. Progent can assist your business to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi solution or implement an efficient upgrade to Cisco's modern Wi-Fi controller technology.

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  • Urgent Juniper SRX240 Router Protection 24 Hour Juniper SRX240 Router Firewall Audit
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  • Windows Server 2012R2 Security Technical Consultant Consultant Services Windows Server 2012R2 Storage Spaces

  • Specialist Edge Routers
    Consultant 7600 Edge Router

    Cisco has developed a full product line of routers that includes routers built to deliver the security, bandwidth, and availability demanded by customers ranging from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can help you select and configure Cisco routers to establish a solid foundation for your IT system and to make it economical to grow as you support new users, start new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers powered by the Cisco IOS platform, including the Cisco 800 series of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus older 2500 and 2700 Routers.

  • Windows Server 2016 and SCVMM Professional 24-7 IT Consultants Windows Server 2016 Security and Compliance
  • Windows Server 2022 Support and Integration Windows 2008 Server IT Consultants
  • Wireless Network Support and Integration Office Wireless Information Technology Consulting
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  • System Center 2012 Configuration Manager Integration Support
    SCCM 2012 Intune Integration Network Consultants

    Progent's Microsoft-certified consultants can assist you to prepare for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy device management solution or assist you to enhance your existing SCCM 2012 environment to support your evolving IT needs. Also, Progent can assist you to build an infrastructure that extracts the most value from SCCM 2012 by providing expertise with related Microsoft platforms including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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