Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support staff are likely to take longer to recognize a break-in and are least able to mount a quick and forceful response. The more lateral progress ransomware can achieve within a target's system, the longer it takes to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist organizations to take the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist businesses in the New Haven area to locate and quarantine infected devices and guard undamaged assets from being compromised.

If your system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in New Haven
Current strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any available system restores. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and basically sets the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a settlement fee for the decryptors required to unlock encrypted files. Ransomware assaults also try to steal (or "exfiltrate") information and TAs demand an extra ransom for not publishing this data on the dark web. Even if you can restore your system to a tolerable point in time, exfiltration can be a big problem according to the sensitivity of the stolen information.

The recovery process subsequent to ransomware attack involves a number of crucial stages, most of which can proceed in parallel if the recovery workgroup has a sufficient number of people with the required skill sets.

  • Quarantine: This time-critical first step involves blocking the lateral progress of ransomware within your network. The longer a ransomware attack is allowed to go unchecked, the more complex and more expensive the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine processes include isolating infected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves bringing back the network to a basic acceptable degree of capability with the shortest possible downtime. This process is usually the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also requires the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, productivity and line-of-business apps, network architecture, and secure remote access management. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to organize the complex recovery process. Progent appreciates the importance of working rapidly, continuously, and in concert with a customer's management and IT staff to prioritize tasks and to get essential services back online as quickly as feasible.
  • Data recovery: The work required to restore files impacted by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and what recovery techniques are required. Ransomware assaults can take down pivotal databases which, if not properly shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server rely on AD, and many ERP and other mission-critical platforms depend on SQL Server. Some detective work may be needed to locate clean data. For instance, non-encrypted OST files may have survived on staff PCs and laptops that were off line during the ransomware attack. Progent's Altaro VM Backup consultants can help you to utilize immutable backup for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including administrators or root users. This adds an extra level of protection and restoration ability in the event of a successful ransomware attack.
  • Setting up advanced AV/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and mid-sized companies the benefits of the identical AV technology used by many of the world's biggest enterprises including Netflix, Citi, and Salesforce. By delivering in-line malware filtering, identification, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight ASM cuts TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if any. Services consist of determining the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; establishing a settlement amount and schedule with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and operating the decryptor utility; troubleshooting failed files; building a clean environment; mapping and reconnecting drives to match exactly their pre-attack state; and reprovisioning machines and services.
  • Forensics: This process is aimed at learning the ransomware assault's progress across the targeted network from start to finish. This audit trail of the way a ransomware attack progressed within the network assists you to assess the impact and brings to light shortcomings in policies or work habits that should be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for variations. Forensic analysis is typically assigned a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is vital that other important recovery processes like business resumption are pursued concurrently. Progent maintains a large team of information technology and data security professionals with the skills needed to carry out the work of containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has delivered online and on-premises network services throughout the United States for over 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded high-level certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning software. This scope of skills gives Progent the ability to salvage and consolidate the undamaged parts of your information system after a ransomware assault and reconstruct them quickly into a viable network. Progent has worked with leading insurance providers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Expertise in New Haven
For ransomware cleanup expertise in the New Haven metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    Our compensation structure is built on revenue sharing, so just like working as an independent contractor, your income is entirely tied to your work effort. Some of our consultants stress quality of life and choose to consult at a more relaxed pace, utilizing our self-determined schedule to follow individual enthusiasms like mountain biking, motorcycle racing, snow boarding, surfing, travel, or sharing private time with family and friends. Others take advantage of the opportunity to earn major bucks through hard work and long hours. Progent fully supports both ends of the spectrum and any point in the middle.

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    Progent's Technical Response Center (TRC) offers national extended hours remote help for information systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support experts provide after-hours phone help and online secure computer connection to isolate and repair network problems rapidly and affordably. The scope of technical expertise represented by Progent's team of nationwide service engineers makes it possible to escalate even the most difficult network issues to qualified specialists as required. For critical issues, the TRC tries to answer your call for service in less than one hour.

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    Progent's Juniper Networks-certified network engineer can help you to design and implement Juniper Firewall and VPN technology, optimize and troubleshoot your network infrastructure, and migrate smoothly from discontinued equipment to the latest versions. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network control software to enable you to streamline the administration and improve the security of your Juniper VPN appliances and firewalls. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software productss and can help organizations maintain networks that include a combination of Juniper's software platforms.

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    Progent's Microsoft-certified consultants average over a decade of experience providing unified communications support for companies ranging from small offices to global enterprises. Progent offers economical consulting for all versions of Exchange Server to enhance email and virus protection, design high availability email environments, and implement off-site and wireless email connectivity. Progent's Microsoft Exchange support services can help you in designing and executing a move from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange Server 2019. In addition provides integration help for Windows 10 and Windows 11 desktops running Outlook and can help you configure Outlook Web App (OWA) for popular browsers. For e-mail virus protection, spam filtering and outbound data leak protection, Progent offers Email Guard security services.

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