Ransomware Hot Line: 800-993-9400
24x7 Remote Access to a Senior Ransomware Consultant
Ransomware requires time to steal its way through a target network. For this reason, ransomware attacks are commonly unleashed on weekends and late at night, when support personnel are likely to take longer to recognize a break-in and are less able to organize a quick and coordinated defense. The more lateral progress ransomware can achieve inside a target's system, the longer it takes to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to help organizations to complete the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware engineer can assist businesses in the New Haven metro area to locate and isolate infected devices and guard clean resources from being compromised.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-993-9400.
Progent's Ransomware Response Expertise Offered in New Haven
Current strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any available backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated restoration almost impossible and effectively sets the datacenter back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a settlement payment in exchange for the decryption tools required to unlock encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an additional settlement in exchange for not publishing this data or selling it. Even if you are able to rollback your network to a tolerable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen data.
The restoration process subsequent to ransomware penetration involves several distinct phases, most of which can proceed in parallel if the recovery team has enough members with the necessary skill sets.
- Quarantine: This urgent initial response involves blocking the lateral progress of ransomware across your network. The longer a ransomware attack is allowed to run unchecked, the longer and more expensive the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities include cutting off infected endpoint devices from the network to minimize the spread, documenting the IT system, and protecting entry points.
- System continuity: This involves bringing back the network to a minimal acceptable degree of capability with the least delay. This effort is usually the top priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network architecture, and secure remote access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to organize the multi-faceted restoration process. Progent appreciates the urgency of working quickly, continuously, and in unison with a client's managers and network support group to prioritize tasks and to get vital resources back online as quickly as feasible.
- Data recovery: The effort required to restore data damaged by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and what recovery techniques are needed. Ransomware attacks can destroy critical databases which, if not properly closed, may have to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical platforms depend on SQL Server. Some detective work may be required to locate clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line during the attack.
- Deploying advanced antivirus/ransomware defense: ProSight ASM offers small and medium-sized companies the advantages of the identical AV technology deployed by some of the world's biggest corporations such as Walmart, Citi, and Salesforce. By providing in-line malware filtering, classification, containment, repair and analysis in a single integrated platform, Progent's ASM reduces total cost of ownership, simplifies management, and expedites recovery. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance carrier, if any. Activities include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the insurance provider; negotiating a settlement and schedule with the hacker; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and using the decryptor tool; troubleshooting decryption problems; building a pristine environment; remapping and connecting datastores to reflect exactly their pre-encryption condition; and restoring machines and software services.
- Forensic analysis: This process is aimed at learning the ransomware attack's storyline across the targeted network from beginning to end. This audit trail of how a ransomware attack travelled within the network helps you to assess the damage and highlights shortcomings in security policies or work habits that should be corrected to prevent future breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensics is usually assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is essential that other key activities such as business continuity are pursued concurrently. Progent has an extensive team of IT and cybersecurity professionals with the skills required to perform the work of containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent has provided remote and on-premises IT services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have been awarded high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications including CISA, CISSP, and CRISC. (Refer to Progent's certifications). Progent also has guidance in financial and ERP application software. This broad array of expertise allows Progent to identify and integrate the undamaged pieces of your information system following a ransomware intrusion and rebuild them rapidly into a functioning network. Progent has collaborated with leading cyber insurance providers including Chubb to help organizations clean up after ransomware assaults.
Contact Progent for Ransomware Cleanup Consulting in New Haven
For ransomware system recovery consulting in the New Haven metro area, phone Progent at 800-993-9400 or go to Contact Progent.