Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are commonly unleashed on weekends and at night, when IT personnel may take longer to become aware of a penetration and are least able to mount a quick and forceful defense. The more lateral movement ransomware is able to make within a target's system, the longer it takes to recover core IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first step in mitigating a ransomware attack by containing the malware. Progent's online ransomware engineers can assist businesses in the New Haven area to identify and isolate infected servers and endpoints and guard undamaged assets from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in New Haven
Current variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated restoration almost impossible and effectively sets the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom fee for the decryption tools required to unlock encrypted data. Ransomware assaults also attempt to exfiltrate files and hackers require an extra payment in exchange for not publishing this information or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a major problem depending on the nature of the stolen information.

The recovery process after a ransomware penetration has a number of distinct phases, most of which can be performed concurrently if the recovery workgroup has enough people with the required skill sets.

  • Containment: This urgent first response involves blocking the sideways spread of the attack across your IT system. The more time a ransomware attack is allowed to go unchecked, the more complex and more expensive the recovery effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Quarantine activities include cutting off affected endpoints from the network to minimize the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic useful degree of capability with the shortest possible downtime. This effort is typically the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This activity also requires the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and safe endpoint access. Progent's recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted restoration process. Progent appreciates the urgency of working quickly, continuously, and in unison with a client's managers and network support group to prioritize tasks and to put vital services on line again as quickly as feasible.
  • Data recovery: The work required to recover files damaged by a ransomware attack depends on the state of the network, how many files are affected, and what restore methods are required. Ransomware attacks can destroy critical databases which, if not properly shut down, might need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be required to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and notebooks that were off line during the attack.
  • Implementing advanced antivirus/ransomware defense: ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the identical AV tools used by some of the world's largest enterprises such as Netflix, Citi, and Salesforce. By delivering real-time malware blocking, identification, mitigation, repair and analysis in a single integrated platform, ProSight ASM cuts total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the cyber insurance provider, if there is one. Activities consist of establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency payment to the hacker; receiving, learning, and operating the decryptor utility; troubleshooting failed files; creating a pristine environment; mapping and reconnecting drives to reflect exactly their pre-encryption condition; and restoring computers and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's progress across the network from start to finish. This history of how a ransomware attack progressed within the network assists you to evaluate the impact and uncovers vulnerabilities in rules or work habits that should be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensic analysis is commonly given a high priority by the insurance provider. Since forensics can take time, it is vital that other important activities like business resumption are performed in parallel. Progent maintains a large team of IT and data security experts with the skills needed to perform activities for containment, operational resumption, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered online and onsite IT services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security experts have earned prestigious certifications such as CISA, CISSP, and GIAC. (See Progent's certifications). Progent also has guidance in financial and ERP application software. This scope of skills allows Progent to salvage and integrate the undamaged pieces of your information system after a ransomware attack and reconstruct them quickly into a viable network. Progent has worked with top insurance providers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Services in New Haven
For ransomware recovery services in the New Haven area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's wireless site survey services help you to design, install and troubleshoot a Wi-Fi LAN adapted to your environment, offering your business a wireless solution that delivers the reception, speed, density, Quality of Service, security, and hand-off ability your business needs. Wireless site survey services from Progent include online predictive analysis for designing a wireless network and onsite survey services for confirming, tuning, and debugging a functioning wireless network.

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    Progent's Apple Mac support consultants can assist you with a wide range of network infrastructure areas including network architecture, off-site and mobile access, internetwork compatibility, security, and emerging technologies including VoIP and fast wireless connectivity. For business networks based solely on Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and depth to deal with the challenge of designing, configuring, and supporting a network architecture that is reliable, safe, productive and supportive of your business objectives. Progent can help you deploy Appleís Xserve enterprise servers, Xserve RAID zero-downtime storage products, and Xsan SAN systems. Progent can also give you access to certified experts to support Cisco routers and switches.

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    Progent's Windows Server 2019 disaster recovery/business continuity planning experts can assist you to plan and deploy a DR/BC solution based on Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    E-Mail Guard is a complete service for defending against spam and virus attacks. E-Mail Guard addresses the protection and management of corporate email by providing continually updated spam and virus blocking, policy management, content testing, and defense against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also includes tracking, management and analysis utilities plus outbound email testing to help you fix your e-mail environment and specify and regulate company security policy.

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    Consult network asset documentation management

    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of the time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it.

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    Progent's CISSP-premier cybersecurity consultants can assist businesses of all sizes with any aspect of IT security. Progent can implement cost-effective security systems that guard a small office against modern threats or Progent can plan, deploy, and monitor an end-to-end security strategy for hybrid networks that accommodate local, remote, and mobile clients accessing network resources spread across a mix of physical sites and public and private clouds.

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    Urgent ProSight Server and Desktop RMM Consultant

    ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity.

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    24x7 Microsoft IT Consultants

    Progentís IT outsourcing packages offer budget-friendly computer consulting for small companies. Whether it involves planning system infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new email platform, monitoring your system, or creating a web-based business application, outsourcing your IT engineering services can reduce costs and minimize risks, allowing network support expenses to grow in a more moderate and manageable fashion than is possible by assembling a large, all-purpose internal IT organization. Progentís Outsourcing White Paper and flyers tell you how Progent can enable you to create a protected and highly available network foundation for your vital applications based on Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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  • Microsoft Experts System Center 2016 Data Protection Manager IT Consulting
    Microsoft Certified Expert Integration Services System Center 2016 and Skype for Business Integration

    Small to middle size companies can now get all the advantages of Microsoft System Center Operations Manager and also have fast access to Progentís Microsoft Certified network consulting experts. With Progent's economically priced network service packages, small and midsize organizations can choose a simple System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to provide small business information systems world-class reliability, protection, and productivity.

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    Support Outsourcing Windows 10 Management

    Progent's Windows consulting experts can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Microsoft Windows. Remote and onsite assessment and upgrade services for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project coordination, compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile device management, telecommuter access, data and identity security, automated deployment and administration, infrastructure optimization, Wi-Fi support, business continuity planning, webinar training for network management personnel and end users, and ongoing technical help.

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    Technology Professional Dynamics GP Customization

    Progent's expert solution designers and software developers can assist your business to create enhancements to Microsoft Dynamics GP that address the special requirement of your organization while retaining the advantages of seamless Windows integration. Progent can also offer expertise with a variety of development technologies that can be utilized to build integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier, Visual Studio Tools for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Cisco VPN Remote Troubleshooting

    Cisco's security and offsite access technology for small to medium sized businesses represent a complete range of easy-to-administer protection hardware and software to help safeguard your wired and wireless information system. Cisco's VPN product family includes routers and switches, firewalls, intrusion detection systems, and VPN solutions. Progent's expert staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert (CCIE) and CCNP certifications who can help your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco security technologies that align most closely with your business objectives.

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    Solaris Technology Professional

    Progent's Solaris family support services offer small and mid-size businesses and software developers help with administering and supporting Solaris systems that run with Microsoft-powered networks. Progent offers your business access to Solaris experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide array of experience provides you with an easy one-stop consulting firm to help you build and maintain a secure and reliable mixed-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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    Word Markup Technology Professional

    Progent's certified Microsoft Office Word and Microsoft 365 Word consultants offer a wide selection of economical online support services to assist you to manage your current Microsoft Office Word environment or help you to migrate to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, identifying and fixing compatibility problems between different versions of Office Word, integrating Office Word with other Microsoft Office applications like Office Excel and Outlook or with 3rd-party platforms and plug-ins,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone integration, and online training tailored for your special requirements.

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    Microsoft SMS Server Remote Support

    Progentís certified experts provide small and medium size companies enterprise-class consulting support for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's standard tools for change and deployment management. System Center Configuration Manager 2007 is the new title for the change management platform previously known as Systems Management Server. Configuration Manager offers a variety of enhancements to Microsoft Systems Management Server such as comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progentís certified engineers can help you use SMS Server or System Center Configuration Manager economically for automated OS and application software deployment, security patch administration, application tracking, and licensing reconciliation. Progent's engineers can also assist your company to move smoothly from Microsoft Systems Management Server 2003 to Configuration Manager 2007.

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    Progent's proven ransomware recovery consultants can help you to reconstruct a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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  • Support and Help Great Plains Migration Top Onsite Technical Support Dynamics GP Accounting

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    24-Hour Sun Solaris Setup and Support

    Progent's Sun Solaris platform consulting experts offer small companies and software developers help with administering and maintaining Solaris environments that coexist with Microsoft-based networks. Progent offers your business contact with Sun Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of expertise offers you a convenient single consulting firm to help you create and manage a protected and robust mixed-platform network and communications environment that supports Sun Solaris and Microsoft coexistence by integrating Windows with major variants of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux variations such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    Consulting Services ProSight ESP Ransomware Protection

    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware.

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    Progent's Cisco Jabber consultants can provide online or onsite expertise to help businesses of all sizes to plan, deploy, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced expertise for all the products, technologies and services that make up creating a cohesive Jabber solution such as Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP trunking, Wi-Fi networks, cyber security, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other components of a cohesive collaboration solution.

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    Dynamics GP/Great Plains 2010 software is a comprehensive business management and analytics platform that unifies information and processes across your business, interfaces easily with other applications, and brings together employees, clients and vendors regardless of time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 deliver capability for financials, management reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field service, manufacturing, retail, and online business services. Progent can help you set up and maintain a robust, protected server and communications environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains consultants to help your business benefit from the full potential of Dynamics GP 2010.

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    Progent offers fault tolerant load balancing support covering system load balancing, load balanced applications, network infrastructure routing, and content dispatching technology including F5 Networks 3DNS. non-stop load balancing technologies for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Lync Server 2013 and iPad Consulting

    Microsoft Lync 2013, now called Skype for Business, allows businesses of any size to build a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP and PSTN telephony across a wide range of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can help your company to assess the advantages of Lync 2013, design an in-house, cloud-based (with Lync Online) or hybrid model suitable for your current and long-term goals, implement Lync 2013 in a way that expedites your ROI, and provide custom webinar and on-premises training to your management team and users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can assist you to integrate Lync 2013 with key Microsoft Office and Microsoft 365 applications such as Outlook clients and PowerPoint.

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    Catalyst Wi-Fi 6 AP Placement Engineer

    Progent's Cisco Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E Wireless Access Point experts offer affordable online and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.

  • Virus Recovery Remote Support Help and Support Endpoint Virus Immunization
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  • Windows 8.1 Consultant Services Windows 8.1 Client Hyper-V Server Troubleshoot Expert
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    Microsoft SQL Server 2005 offers powerful, standardized tools to IT professionals as well as to information workers, reducing the complexity of creating, deploying, administering, and accessing enterprise data and database applications on platforms ranging from mobile devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on experience and broad knowledge in designing and building information-based, end-to-end business technology applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Engineer Mac Phone-based

    Progent provides national online phone support and consulting services for businesses who run Apple macOS and OS X networks or whose IT systems feature a mix of Apple Mac and Microsoft Windows technology. Progent's engineers can provide Mac clients a range of services such as desktop support, upgrading to the most recent edition of macOS from earlier editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help your business with iPhone and Apple iPad integration and management, or migrating to iCloud. Online IT help offers maximum leverage for your information technology budget by preserving client efficiency and shortening the time charged for network repair services. Sophisticated remote support technology and skilled technicians and engineers combine to enable Progent to handle most IT problems without squandering time and expense by traveling to your location. In most of situations your IT problems can be dealt with over the phone or via a combination of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP premier security professionals to help with the toughest system problems.

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  • Microsoft Exchange 2003 Upgrade Specialists
    Microsoft Exchange Upgrade Technical Support Services

    Progent's Microsoft certified support team can help you design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes productivity downtime, reduces long-term support requirements, and makes your Exchange 2003 Server easy to manage. For complicated multiple server or multi-location upgrades, Progent has the knowledge and experience to complete your move quickly and affordably. Progent's Exchange 2003 help, repair, and consulting services include expertise with the configuration of third-party add-ons to Microsoft Exchange 2003 Server that are in keeping with your business goals.

  • Zero Downtime Clustered Servers Computer Consulting Network Consultants Microsoft Windows Server 2003 Cluster
  • iPhone patch management Professionals iOS patch management Consult

  • Help and Support System Center Operations Manager
    Operations Manager IT Consultant

    Mid-sized companies can derive all the advantages of Microsoft System Center Operations Manager 2007 and have quick access to Progentís Microsoft and Cisco Certified IT support professionals. With Progent's economically priced network support packages, mid-size organizations can select a simple co-sourcing package built around Microsoft Operations Manager 2007 with network monitoring, proactive alerts, in-depth reporting, Help Desk Call Center, and remote service. For companies with line-of-business applications who need non-stop networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to provide mid-size company networks world-class availability, security and performance.


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