Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware needs time to steal its way across a target network. For this reason, ransomware assaults are commonly launched on weekends and late at night, when support staff may take longer to recognize a penetration and are least able to organize a quick and forceful defense. The more lateral movement ransomware can achieve within a victim's network, the more time it will require to recover basic operations and scrambled files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist you to take the urgent first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can assist organizations in the New Haven area to locate and isolate breached servers and endpoints and protect undamaged resources from being penetrated.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Services Offered in New Haven
Modern variants of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online data and attack any accessible system restores and backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make automated recovery almost impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement fee for the decryptors required to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and TAs demand an extra settlement for not publishing this data on the dark web. Even if you are able to rollback your network to a tolerable point in time, exfiltration can pose a major issue depending on the sensitivity of the stolen data.
The recovery process subsequent to ransomware attack involves a number of crucial phases, the majority of which can proceed concurrently if the recovery team has enough people with the necessary skill sets.
- Containment: This time-critical initial step involves arresting the lateral spread of ransomware within your IT system. The more time a ransomware attack is allowed to go unrestricted, the more complex and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities consist of cutting off infected endpoints from the network to block the spread, documenting the environment, and protecting entry points.
- System continuity: This covers bringing back the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also demands the broadest range of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and safe remote access. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the complex restoration process. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's management and IT staff to prioritize tasks and to put vital services on line again as fast as possible.
- Data restoration: The effort necessary to recover data impacted by a ransomware assault varies according to the state of the systems, the number of files that are affected, and what restore methods are required. Ransomware attacks can destroy critical databases which, if not carefully shut down, may need to be rebuilt from scratch. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Some detective work could be required to find clean data. For example, undamaged OST files may exist on staff desktop computers and notebooks that were off line during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators.
- Implementing modern AV/ransomware protection: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and medium-sized businesses the advantages of the identical AV technology used by some of the world's largest enterprises such as Walmart, Visa, and Salesforce. By delivering real-time malware filtering, detection, containment, recovery and forensics in a single integrated platform, Progent's ProSight ASM lowers total cost of ownership, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the victim and the cyber insurance carrier, if any. Activities include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption tool; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement and schedule with the hacker; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the TA; receiving, learning, and operating the decryptor utility; troubleshooting failed files; building a clean environment; remapping and connecting datastores to reflect exactly their pre-encryption condition; and recovering computers and services.
- Forensics: This process involves learning the ransomware attack's progress throughout the network from start to finish. This audit trail of the way a ransomware assault travelled through the network helps your IT staff to assess the damage and brings to light gaps in security policies or work habits that need to be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is typically given a high priority by the cyber insurance carrier. Because forensic analysis can take time, it is critical that other key activities like operational resumption are executed in parallel. Progent has an extensive roster of information technology and cybersecurity professionals with the skills required to perform activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has delivered online and onsite IT services throughout the U.S. for over two decades and has earned Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in core technologies including Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned internationally recognized certifications including CISA, CISSP, GIAC, and CMMC 2.0. (See Progent's certifications). Progent also offers guidance in financial management and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to identify and consolidate the surviving pieces of your network following a ransomware intrusion and rebuild them rapidly into a functioning network. Progent has worked with leading cyber insurance carriers including Chubb to help organizations recover from ransomware assaults.
Contact Progent for Ransomware Recovery Expertise in New Haven
For ransomware cleanup services in the New Haven area, call Progent at 800-462-8800 or go to Contact Progent.