Ransomware : Your Feared Information Technology Disaster
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyber pandemic that presents an extinction-level threat for organizations unprepared for an attack. Versions of ransomware like the CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for a long time and still inflict havoc. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, along with frequent as yet unnamed newcomers, not only perform encryption of on-line data files but also infiltrate many configured system restores and backups. Information synchronized to the cloud can also be rendered useless. In a poorly architected system, this can render any restore operations impossible and basically knocks the network back to square one.

Restoring programs and data following a crypto-ransomware intrusion becomes a race against time as the targeted business fights to contain, cleanup the crypto-ransomware, and resume enterprise-critical activity. Since ransomware needs time to spread throughout a network, assaults are often sprung during nights and weekends, when attacks may take more time to uncover. This multiplies the difficulty of rapidly mobilizing and coordinating a qualified response team.

Progent offers an assortment of solutions for securing Morgan Hill enterprises from crypto-ransomware penetrations. Among these are user training to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based threat protection to identify and quarantine zero-day modern malware assaults. Progent also can provide the assistance of seasoned ransomware recovery engineers with the talent and perseverance to reconstruct a compromised network as quickly as possible.

Progent's Ransomware Recovery Support Services
After a crypto-ransomware penetration, paying the ransom demands in cryptocurrency does not ensure that criminal gangs will provide the keys to unencrypt any of your files. Kaspersky Labs determined that 17% of crypto-ransomware victims never restored their files even after having paid the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms are commonly several hundred thousand dollars. For larger enterprises, the ransom can be in the millions. The fallback is to setup from scratch the critical parts of your IT environment. Without access to full information backups, this calls for a wide range of skills, professional team management, and the ability to work non-stop until the job is complete.

For twenty years, Progent has provided professional Information Technology services for businesses throughout the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have attained high-level certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned certifications including CISA, CISSP-ISSAP, CRISC, GIAC, and CMMC 2.0. (Visit Progent's certifications). Progent in addition has expertise in financial management and ERP application software. This breadth of expertise provides Progent the ability to rapidly determine critical systems and consolidate the surviving components of your network environment after a ransomware event and rebuild them into a functioning network.

Progent's security team of experts deploys best of breed project management tools to orchestrate the complicated restoration process. Progent understands the urgency of working quickly and in unison with a customer's management and Information Technology team members to assign priority to tasks and to get essential services back online as soon as humanly possible.

Customer Story: A Successful Crypto-Ransomware Attack Recovery
A customer contacted Progent after their network was brought down by the Ryuk crypto-ransomware. Ryuk is thought to have been developed by North Korean state sponsored hackers, possibly using strategies leaked from the U.S. National Security Agency. Ryuk goes after specific companies with little or no ability to sustain operational disruption and is among the most lucrative iterations of ransomware viruses. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing business located in Chicago with around 500 staff members. The Ryuk intrusion had frozen all essential operations and manufacturing processes. The majority of the client's system backups had been on-line at the start of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom demand (more than $200,000) and praying for good luck, but in the end utilized Progent.

"I can't tell you enough in regards to the care Progent provided us during the most fearful time of (our) businesses existence. We most likely would have paid the cybercriminals if not for the confidence the Progent experts provided us. The fact that you could get our e-mail system and important applications back on-line quicker than seven days was beyond my wildest dreams. Each expert I interacted with or texted at Progent was urgently focused on getting our system up and was working 24 by 7 on our behalf."

Progent worked together with the client to rapidly get our arms around and assign priority to the mission critical systems that had to be restored to make it possible to continue departmental operations:

  • Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To begin, Progent followed Anti-virus incident response best practices by isolating and cleaning systems of viruses. Progent then began the process of restoring Microsoft Active Directory, the foundation of enterprise systems built on Microsoft Windows technology. Microsoft Exchange Server email will not work without Windows AD, and the customer's accounting and MRP software used Microsoft SQL, which requires Windows AD for security authorization to the information.

Within 48 hours, Progent was able to recover Active Directory to its pre-intrusion state. Progent then initiated reinstallations and hard drive recovery on mission critical systems. All Exchange schema and attributes were intact, which greatly helped the rebuild of Exchange. Progent was able to collect non-encrypted OST files (Outlook Offline Folder Files) on staff PCs in order to recover email information. A not too old off-line backup of the customer's accounting/MRP software made them able to recover these required services back online for users. Although major work remained to recover totally from the Ryuk virus, essential systems were recovered quickly:

"For the most part, the production manufacturing operation ran fairly normal throughout and we did not miss any customer deliverables."

Throughout the next few weeks critical milestones in the restoration project were accomplished in tight collaboration between Progent engineers and the client:

  • Self-hosted web sites were returned to operation without losing any information.
  • The MailStore Exchange Server exceeding 4 million historical emails was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory modules were completely functional.
  • A new Palo Alto Networks 850 firewall was brought on-line.
  • 90% of the desktops and laptops were back into operation.

"A huge amount of what happened in the initial days is mostly a blur for me, but our team will not soon forget the dedication each of the team put in to give us our company back. I've utilized Progent for the past ten years, possibly more, and every time I needed help Progent has impressed me and delivered. This event was a life saver."

A probable company-ending disaster was averted with dedicated professionals, a wide array of IT skills, and tight teamwork. Although upon completion of forensics the ransomware virus attack detailed here would have been identified and stopped with current cyber security solutions and best practices, team education, and appropriate incident response procedures for information protection and proper patching controls, the fact remains that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware virus, remember that Progent's roster of experts has substantial experience in ransomware virus defense, mitigation, and information systems restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thanks very much for allowing me to get some sleep after we made it through the first week. All of you did an incredible effort, and if any of your team is in the Chicago area, dinner is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Morgan Hill
For ransomware system recovery services in the Morgan Hill area, phone Progent at 800-462-8800 or go to Contact Progent.

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    For enterprises with branch offices in or any area served by Progent's engineers, Progent's Microsoft-Premier network support experts and certified Cisco system consultants can provide a variety of IT consulting services including project planning, Sarbanes Oxley compliance, site relocations, corporate security, system design, local or remote emergency support, and technical support for data center hosting facilities. A Progent network architect can help you plan a multi-site network that makes efficient use of colocation services and Internet hosting sites. Progent's Microsoft Certified consultants can help major corporations design, integrate and support massive rollouts of updated versions of Microsoft technology including Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent's CCIE and Cisco Certified Network Professional consultants can help you configure Cisco products for connection solutions that incorporate basic, high-performance, integrated, and wireless networking.

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    NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with continual replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters located as far as 185 miles (300km) apart from each other. Progent's roster of veteran IT experts can help your business to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your technical needs and budget. Progent can ensure you follow leading practices for configuring your MetroCluster environment by providing guidance with tasks like assigning disk pools and shelf IDs, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to show compliance with industry standards and government requirements.

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    Remote server management cards offer IT managers complete control of a server without the requirement for a personal presence. Using these management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, deploy, and support a high-availability company network that incorporates remote server management cards and Progent can use these remote management cards to deliver efficient remote technical support. Progent has experience with a number of remote management cards such as Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.

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