Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Recovery ProfessionalsRansomware has become a modern cyber pandemic that presents an extinction-level danger for businesses of all sizes unprepared for an attack. Different iterations of ransomware like the Reveton, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for many years and still cause damage. More recent versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, along with additional unnamed malware, not only encrypt on-line data files but also infect any available system backups. Data synched to the cloud can also be rendered useless. In a poorly architected environment, this can render automated restore operations impossible and basically sets the network back to square one.

Getting back on-line applications and data following a ransomware intrusion becomes a race against time as the targeted organization struggles to contain the damage and eradicate the ransomware and to restore business-critical operations. Since ransomware takes time to spread, attacks are often sprung on weekends, when successful attacks are likely to take longer to notice. This compounds the difficulty of quickly mobilizing and organizing an experienced response team.

Progent makes available a range of solutions for protecting Naples enterprises from ransomware events. These include user education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based threat protection to detect and quarantine day-zero modern malware assaults. Progent in addition can provide the assistance of seasoned ransomware recovery professionals with the skills and perseverance to rebuild a breached network as rapidly as possible.

Progent's Ransomware Recovery Support Services
After a crypto-ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will return the needed keys to unencrypt all your files. Kaspersky estimated that 17% of ransomware victims never restored their files after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be around $13,000 for small organizations. The fallback is to setup from scratch the vital components of your Information Technology environment. Absent the availability of essential information backups, this calls for a wide complement of skills, professional project management, and the capability to work continuously until the recovery project is over.

For twenty years, Progent has provided certified expert Information Technology services for businesses across the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded advanced industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have earned internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial management and ERP application software. This breadth of expertise gives Progent the ability to quickly understand necessary systems and organize the remaining components of your Information Technology environment following a ransomware attack and configure them into an operational network.

Progent's recovery team utilizes best of breed project management systems to orchestrate the complicated recovery process. Progent appreciates the urgency of acting swiftly and in unison with a client's management and IT staff to assign priority to tasks and to put critical services back on-line as soon as humanly possible.

Case Study: A Successful Crypto-Ransomware Intrusion Restoration
A customer hired Progent after their network system was crashed by Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean government sponsored cybercriminals, possibly using technology leaked from the U.S. National Security Agency. Ryuk attacks specific organizations with little tolerance for operational disruption and is among the most lucrative instances of ransomware malware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in Chicago and has around 500 workers. The Ryuk intrusion had shut down all essential operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the start of the attack and were encrypted. The client was actively seeking loans for paying the ransom demand (in excess of $200K) and praying for good luck, but ultimately engaged Progent.


"I can't tell you enough in regards to the care Progent provided us during the most stressful time of (our) company's existence. We most likely would have paid the cyber criminals except for the confidence the Progent group afforded us. The fact that you could get our messaging and essential servers back online sooner than five days was incredible. Every single expert I got help from or messaged at Progent was totally committed on getting us back on-line and was working non-stop on our behalf."

Progent worked together with the client to rapidly understand and prioritize the mission critical elements that needed to be recovered in order to continue business functions:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Financials/MRP
To get going, Progent followed Anti-virus event mitigation best practices by halting lateral movement and clearing up compromised systems. Progent then started the task of rebuilding Microsoft AD, the key technology of enterprise systems built on Microsoft technology. Microsoft Exchange Server messaging will not function without AD, and the client's MRP software utilized Microsoft SQL, which needs Windows AD for access to the database.

In less than two days, Progent was able to rebuild Active Directory services to its pre-intrusion state. Progent then initiated rebuilding and hard drive recovery on mission critical systems. All Microsoft Exchange Server schema and configuration information were usable, which facilitated the restore of Exchange. Progent was able to find non-encrypted OST files (Outlook Email Off-Line Data Files) on staff PCs and laptops to recover email data. A recent off-line backup of the client's accounting/MRP software made it possible to return these vital services back available to users. Although a large amount of work was left to recover fully from the Ryuk virus, critical systems were recovered quickly:


"For the most part, the production operation was never shut down and we made all customer orders."

Throughout the next month important milestones in the recovery process were achieved through close collaboration between Progent team members and the client:

  • In-house web sites were returned to operation without losing any data.
  • The MailStore Exchange Server exceeding four million archived emails was spun up and available for users.
  • CRM/Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory functions were fully operational.
  • A new Palo Alto 850 firewall was set up.
  • Nearly all of the user desktops were operational.

"A huge amount of what occurred during the initial response is nearly entirely a fog for me, but my team will not forget the countless hours each and every one of you put in to give us our business back. I have entrusted Progent for at least 10 years, maybe more, and each time Progent has impressed me and delivered. This situation was no exception but maybe more Herculean."

Conclusion
A probable enterprise-killing disaster was averted through the efforts of dedicated professionals, a broad range of subject matter expertise, and tight teamwork. Although in retrospect the crypto-ransomware penetration described here should have been identified and stopped with current security technology solutions and recognized best practices, team training, and well thought out incident response procedures for backup and keeping systems up to date with security patches, the fact is that government-sponsored cyber criminals from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do fall victim to a ransomware penetration, feel confident that Progent's team of experts has proven experience in ransomware virus defense, remediation, and data recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were contributing), thanks very much for making it so I could get rested after we made it through the initial fire. All of you did an impressive effort, and if anyone that helped is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Naples
For ransomware recovery consulting in the Naples area, phone Progent at 800-462-8800 or visit Contact Progent.



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  • Small-Medium Business Information Technology Consulting Firms Small-Medium Business Network Help

  • Sun Solaris Specialists
    Consultancy Linux

    Progent's UNIX platform consulting services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience provides you with a convenient one-stop consulting firm to show you how to build and manage a protected and robust mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE, Debian GNU/Linux and Slackware.

  • Specialists Catalyst 802.11ax Wireless Catalyst AP Management Computer Consultant
  • Support SQL Server 2012 Performance Tuning PowerPivot for SharePoint Setup and Support
  • Support and Help Office 365 Emergency Microsoft 365 Outlook Integration Online Help

  • 24x7 Microsoft Sharepoint Server 2016 Migration
    .Net Computer Setup

    Progent's Microsoft-certified consultants offer network support and IT consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent's support team can show you how to design, integrate, maintain and manage the entire family of Windows .NET Servers including Microsoft SQL Server 2012, ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, SharePoint Server, Hyper-V, Lync Server, Project Server, and System Center Operations Manager.

  • Support and Integration Duo Multi-factor Authentication Identity Verification Onsite Technical Support
  • Support and Integration SQL Server 2014 Resource Governance Immediate IT Consulting SQL Server 2014 AlwaysOn
  • Symantec Backup Exec Professional Consultants vSphere Data Protection,
  • System Center MOM Services Help and Support Operations Manager
  • Technology Professional Offsite Managed Backup Service Offsite DPM Managed Backup Service Consultancy

  • Juniper Junos CLI Cybersecurity Firms
    Juniper Junos Security Consulting

    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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  • Top Ranked Juniper Junos Management Security Team Juniper Junos BGT Security Audit Services
  • Top Rated SCCM 2016 Site Hierarchy Support and Help SCCM 2016 and SQL Server 2016 Remote Consulting
  • Upgrade Help Oracle 11g Oracle database Development
  • WLAN controller Remote Consulting Largest 5500 Wireless Controller Computer Consultants
  • Windows Hyper-V 2016 Management Computer Consultants Urgent Windows Server Hyper-V 2016 Hybrid Cloud IT Services

  • Call Desk Sharing Computer Consultants
    Consulting Shared Help Desk Ticketing

    Progent's Microsoft authorized experts offer several ways to help medium-size and large organizations create an efficient and productive internal Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI analysis, process analysis and enhancement, management reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Integration Services help businesses sift through the numerous top level Help Desk software packages on the market and determine which products may be excessively expensive, lack critical functions, or align badly with your company's corporate culture. Progent also offers temporary staffing for businesses who need to augment their in-house Help Desk staff for occasional tasks or to substitute for vacationing or indisposed personnel.

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  • Windows Server 2022 Container Image Support Services Windows Server 2022 PowerShell Professional
  • Wireless Site Survey Network Engineer IT Services 802.11x Wi-Fi Site Survey
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