Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyber pandemic that poses an existential danger for businesses of all sizes unprepared for an attack. Versions of crypto-ransomware such as Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been running rampant for many years and continue to inflict havoc. More recent strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus frequent as yet unnamed malware, not only encrypt online data but also infiltrate many accessible system protection. Files synchronized to cloud environments can also be ransomed. In a poorly architected data protection solution, it can render any restoration useless and basically sets the datacenter back to zero.

Getting back online services and data following a crypto-ransomware attack becomes a sprint against time as the targeted business fights to contain the damage and remove the ransomware and to restore mission-critical operations. Because ransomware needs time to move laterally, penetrations are often sprung during nights and weekends, when attacks in many cases take more time to identify. This compounds the difficulty of quickly marshalling and coordinating a capable response team.

Progent provides an assortment of solutions for protecting Naples enterprises from crypto-ransomware penetrations. Among these are user training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus deployment of the latest generation security solutions with machine learning technology to intelligently discover and disable zero-day cyber attacks. Progent also can provide the services of veteran ransomware recovery professionals with the skills and commitment to restore a compromised environment as quickly as possible.

Progent's Ransomware Restoration Help
Subsequent to a crypto-ransomware attack, paying the ransom in cryptocurrency does not provide any assurance that merciless criminals will return the codes to decrypt any of your information. Kaspersky Labs ascertained that seventeen percent of ransomware victims never restored their information even after having paid the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The fallback is to re-install the critical parts of your Information Technology environment. Absent the availability of essential information backups, this calls for a wide complement of skill sets, well-coordinated project management, and the willingness to work non-stop until the recovery project is done.

For two decades, Progent has made available expert IT services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have earned top certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience in financial management and ERP application software. This breadth of expertise gives Progent the capability to knowledgably ascertain necessary systems and consolidate the remaining components of your computer network system following a crypto-ransomware penetration and assemble them into an operational network.

Progent's ransomware group uses best of breed project management applications to orchestrate the sophisticated recovery process. Progent appreciates the urgency of working rapidly and together with a client's management and IT staff to assign priority to tasks and to put key systems back online as fast as humanly possible.

Case Study: A Successful Ransomware Attack Restoration
A small business hired Progent after their organization was penetrated by Ryuk ransomware. Ryuk is thought to have been created by North Korean government sponsored hackers, suspected of using technology leaked from the U.S. NSA organization. Ryuk attacks specific companies with little or no room for disruption and is among the most lucrative examples of ransomware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturing business headquartered in Chicago with about 500 staff members. The Ryuk intrusion had frozen all company operations and manufacturing capabilities. Most of the client's system backups had been online at the beginning of the intrusion and were eventually encrypted. The client was evaluating paying the ransom demand (more than $200K) and praying for good luck, but in the end reached out to Progent.


"I cannot tell you enough in regards to the care Progent gave us during the most fearful period of (our) businesses survival. We had little choice but to pay the cyber criminals if not for the confidence the Progent group provided us. The fact that you could get our e-mail system and critical servers back in less than 1 week was amazing. Each expert I talked with or communicated with at Progent was absolutely committed on getting us back on-line and was working all day and night on our behalf."

Progent worked hand in hand the client to quickly assess and assign priority to the most important systems that had to be restored in order to resume departmental operations:

  • Active Directory
  • E-Mail
  • Accounting and Manufacturing Software
To get going, Progent adhered to Anti-virus incident mitigation industry best practices by stopping lateral movement and performing virus removal steps. Progent then started the process of restoring Active Directory, the foundation of enterprise environments built upon Microsoft technology. Microsoft Exchange messaging will not operate without Active Directory, and the customerís MRP system used Microsoft SQL Server, which requires Active Directory services for access to the data.

Within 2 days, Progent was able to restore Windows Active Directory to its pre-intrusion state. Progent then initiated reinstallations and storage recovery on needed applications. All Microsoft Exchange Server schema and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to find non-encrypted OST data files (Microsoft Outlook Offline Data Files) on team desktop computers to recover mail information. A not too old offline backup of the client's accounting software made them able to restore these vital programs back on-line. Although a large amount of work still had to be done to recover completely from the Ryuk event, core systems were recovered quickly:


"For the most part, the manufacturing operation showed little impact and we did not miss any customer shipments."

Throughout the next month important milestones in the recovery process were achieved through close collaboration between Progent engineers and the client:

  • In-house web sites were brought back up without losing any data.
  • The MailStore Server with over four million historical emails was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables/Inventory Control modules were fully functional.
  • A new Palo Alto Networks 850 security appliance was set up and programmed.
  • Ninety percent of the user PCs were operational.

"Much of what was accomplished during the initial response is nearly entirely a haze for me, but we will not soon forget the care each of your team put in to help get our business back. I have entrusted Progent for the past ten years, possibly more, and every time I needed help Progent has shined and delivered. This event was no exception but maybe more Herculean."

Conclusion
A likely business extinction disaster was dodged with hard-working professionals, a wide array of subject matter expertise, and tight collaboration. Although in post mortem the ransomware virus attack described here could have been identified and blocked with up-to-date security technology solutions and recognized best practices, team training, and appropriate security procedures for backup and applying software patches, the fact remains that state-sponsored cybercriminals from China, North Korea and elsewhere are tireless and are not going away. If you do get hit by a ransomware virus, feel confident that Progent's roster of experts has extensive experience in ransomware virus defense, mitigation, and data recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were contributing), Iím grateful for making it so I could get some sleep after we made it past the most critical parts. Everyone did an incredible job, and if any of your guys is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Design Company Certified Microsoft Partner

    Progent is a Microsoft Certified Partner and has earned accredited competencies such as Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top client satisfaction and enjoy the tightest operational relationship with Microsoft. The understanding, capabilities, and commitment required to earn the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your business better technical solutions for your information system.

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    Microsoft Exchange Server 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces important innovations plus a revamped structure. These enhancements favorably impact key facets of IT like ease of administration, availability, compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible advantages of migrating to Microsoft Exchange Server 2013, design an efficient validation and deployment strategy, and educate your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online support and management for Exchange Server 2013.

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    Software Consulting Online Power BI Training

    Progent's webinars offer small companies the affordability, ease, and flexibility of virtual seminars plus the effective training techniques of experienced instructors who use the latest collaboration software to emulate live, participatory learning environments. Progent offers webinar education for popular desktop software including elements of Microsoft Office suite such as Microsoft Excel, Word, Access, and Project: Dynamics accounting and management information products such as Microsoft Dynamics GP; as well as additional top desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent delivers the help of Microsoft and Cisco-Premier network support professionals to offer customers affordable alternatives to help organizations optimize the benefits of Microsoft and Cisco technology. For environments that span from small offices to large enterprises, Progent's expert engineers can help you improve your network's e-mail architecture, security, availability, throughput, and network management.

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    Progent's ransomware experts can help you to assess your ransomware vulnerability, remotely monitor and protect your network, help with negotiating a settlement with a threat actor, and reconstruct an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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    Progent's Microsoft-certified consultants have 20 years of experience designing, integrating, and supporting email systems for companies in the and throughout the U.S. Progent offers economical Microsoft Exchange Servers consulting support to ensure that your email environment offers security, high availability, easy access for off-site and wireless users, efficient management utilities, and seamless integration with telephony. Progent provides consulting and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Exchange 2010 Server, Microsoft Exchange 2007 Server, Exchange 2003, and Exchange 2K. Progent can also help small or medium companies to upgrade to Microsoft Exchange 2016 Server or Microsoft Exchange 2013 Server.

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  • Microsoft Azure hybrid cloud integration Consultancy
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    Progent can assist businesses of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower hardware investments. Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud networking architectures supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and network infrastructure and make sure that you sidestep the common errors small companies make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN connections and to integrate iPhones and iPads and Android smartphones and tablets.

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    Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Remote and on-premises evaluation and upgrade services for Microsoft Windows 10 available from Progent's consultants include Return on Investment analysis, project supervision, compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile device management and synchronization, teleworker access, data and identity security, streamlined deployment and management, network infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and end users, and post-migration technical help.

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    Microsoft Small Business Server is a low-cost suite of essential servers that provides the foundation for a feature-rich but manageable IT network. The integration demands of the Microsoft .NET functions bundled with Small Business Server calls for a network expert with hands-on expertise and extensive knowledge in designing and implementing cohesive end-to-end business technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise assures you success in deploying, managing, and servicing network environments based on the SBS suite of servers and applications.

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    Progent offers nationwide urgent technical support and consulting services for companies who run networks based on variants of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft products. Remote IT help provides maximum leverage for your IT dollar by protecting client efficiency and limiting the time billed for computer analysis and repair. Sophisticated online support tools and experienced service specialists and consultants allow Progent to handle most network issues without wasting time and money by going to your location. In the vast majority of situations your IT issues can be remediated over the phone or through a mix of telephone help and remote connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISSP premier security professionals to help with the toughest network issues.

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    Progent's seasoned ransomware recovery experts can assist you to restore an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Lockbit or Egregor.

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    Progent can provide expert remote consulting support to help companies connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that combine physical IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration services that include Microsoft Azure hybrid cloud design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent offers three basic kinds of Contact Center services including Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft and Cisco experts offers your customers instant access to a dependable support group with extensive experience providing phone support and online troubleshooting for IT systems based on Microsoft products. Progent's focus is on earning the support Help Desk a positive image as a key contributor to business performance. Progent's goal is to resolve and not merely record problems.

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    Progent's Cisco-certified CCIE network infrastructure experts can help your business to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone consulting, and CUCM/CallManager software support.

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