Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when support staff may take longer to recognize a break-in and are least able to mount a rapid and forceful response. The more lateral progress ransomware can achieve within a target's system, the more time it takes to recover basic IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to take the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can assist organizations in the Panama City metro area to identify and isolate breached devices and guard undamaged assets from being penetrated.

If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Panama City
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any available backups. Files synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery nearly impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom fee for the decryptors needed to unlock scrambled files. Ransomware assaults also attempt to exfiltrate files and hackers require an extra ransom for not publishing this information or selling it. Even if you are able to restore your network to a tolerable point in time, exfiltration can pose a major problem according to the sensitivity of the downloaded information.

The restoration work after a ransomware breach has a number of crucial stages, the majority of which can be performed concurrently if the response workgroup has a sufficient number of members with the required experience.

  • Containment: This time-critical first response involves blocking the lateral progress of ransomware within your network. The longer a ransomware assault is permitted to run unchecked, the more complex and more expensive the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Containment processes include isolating infected endpoint devices from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the network to a minimal acceptable level of capability with the least delay. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their business. This activity also requires the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and line-of-business applications, network topology, and secure endpoint access management. Progent's ransomware recovery experts use advanced workgroup platforms to coordinate the complex restoration process. Progent understands the importance of working rapidly, continuously, and in concert with a customer's managers and network support group to prioritize tasks and to get vital services on line again as quickly as feasible.
  • Data recovery: The effort necessary to restore data impacted by a ransomware attack depends on the condition of the systems, how many files are affected, and which restore methods are needed. Ransomware assaults can destroy key databases which, if not carefully closed, may have to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other business-critical applications are powered by Microsoft SQL Server. Often some detective work may be required to find undamaged data. For example, non-encrypted OST files may have survived on employees' PCs and notebooks that were off line at the time of the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users.
  • Implementing modern AV/ransomware defense: Progent's ProSight ASM uses SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the identical AV technology deployed by many of the world's largest enterprises including Netflix, Citi, and NASDAQ. By delivering real-time malware blocking, detection, mitigation, recovery and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Services include determining the kind of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; deciding on a settlement with the victim and the insurance carrier; establishing a settlement and schedule with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the hacker; acquiring, reviewing, and operating the decryptor utility; troubleshooting decryption problems; building a pristine environment; mapping and reconnecting datastores to reflect precisely their pre-attack state; and reprovisioning machines and software services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's storyline throughout the network from beginning to end. This history of the way a ransomware assault progressed within the network helps you to assess the impact and uncovers vulnerabilities in security policies or work habits that should be rectified to prevent later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is commonly given a high priority by the insurance carrier. Since forensics can be time consuming, it is essential that other important recovery processes such as business resumption are pursued concurrently. Progent maintains an extensive team of information technology and cybersecurity professionals with the skills needed to perform activities for containment, business resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services across the United States for more than two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware, and popular Linux distros. Progent's cybersecurity experts have earned industry-recognized certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning application software. This breadth of skills gives Progent the ability to identify and consolidate the surviving parts of your IT environment after a ransomware assault and rebuild them rapidly into an operational network. Progent has worked with top cyber insurance providers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Expertise in Panama City
For ransomware system restoration expertise in the Panama City area, call Progent at 800-462-8800 or go to Contact Progent.



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    If your company is developing UNIX-based software on a network that has Windows-based processors, desktops, and office productivity products, Progent can provide comprehensive network support outsourcing that allows you to focus on your area of strategic expertise without the constant distraction of maintaining your business network. Through the use of automated network monitoring and by providing remote and on-site support when your business needs it, Progent represents an economical alternative for maintaining an information network that provides high reliability, security, and efficiency. Progent's developer support services feature full-service information technology outsourcing, virtual server infrastructure, remote and on-site service and troubleshooting, proactive network monitoring services, and Help Desk Call Center outsourcing.

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    Progent's Microsoft-certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, develop test systems and migration strategies, tune your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, educate your IT management, team, create an enterprise-wide security plan, automate network administration, help with application development, and generate and test a disaster recovery/business continuity plan.

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    Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their operations by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their market, reduce their cost of sales, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and get to market quickly.

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    Progent's Windows consultants can help businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Remote and onsite assessment and upgrade support for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project management, application compatibility testing, test lab systems, virtualization architecture, Cloud integration, mobile device management, teleworker access, security and compliance, streamlined provisioning and administration, infrastructure design, Wi-Fi support, business continuity planning, group and personal training for IT support staff and end users, and ongoing consulting support.

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    Even if your business has a small network services staff and a limited technology budget, your information network can still feature the same high availability and responsiveness that once needed a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier network professionals, the latest network management software for proactive monitoring and threshold alarms, and cost-effective support programs such as a help desk call center to keep your mission-critical network applications and servers operating.

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    Progent's Microsoft-certified failover clustering experts can help businesses to assess the advantages of adopting Microsoft Windows Server 2012 failover clustering technology to create an advanced fault-tolerant/disaster recovery strategy, help your organization to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and engineering support for clusters composed of physical servers or virtual ones, and show you how to streamline the management of clustered servers.

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    Progent offers cost-effective remote and onsite support to assist companies of any size to move all or part of their core network resources to Google Cloud Platform services. This can save time and equipment expense and enable the use of Google's state-of-the-art machine learning technology. Progent can help you with every phase of Google Cloud Platform integration including requirements analysis, readiness assessment, system design, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery mechanisms, and security strategies.

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    Progent's Technical Response Center (TRC) provides affordable national after-hours remote support for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified service experts offer extended hours telephone support and online secure computer access to isolate and repair network problems rapidly and economically.

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    Progent's consultants can help you to plan and implement an efficient move from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access management across on-premises and cloud resources.

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    For medium-size companies who need IT support, Progent offers a variety of options such as on-site help, on-line support, phone-based Call Center, round-the-clock support with remote network monitoring, temporary staffing, business relocation services, software programming, and expert consulting. For midsize businesses in California or other areas covered by Progent's onsite consultants, Progent provides expert in-person help for fixing technical problems quickly and economically.

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