Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support personnel are likely to be slower to recognize a penetration and are less able to organize a rapid and forceful response. The more lateral progress ransomware can make inside a target's network, the more time it takes to restore core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide you to take the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware experts can help businesses in the Panama City area to identify and quarantine breached devices and protect clean assets from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Panama City
Current strains of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and effectively knocks the datacenter back to square one. Threat Actors, the cybercriminals responsible for ransomware attack, insist on a settlement fee in exchange for the decryptors required to unlock encrypted files. Ransomware attacks also attempt to exfiltrate information and TAs demand an additional ransom for not posting this data or selling it. Even if you are able to restore your system to an acceptable point in time, exfiltration can be a big problem according to the sensitivity of the downloaded data.

The recovery work after a ransomware penetration involves several distinct phases, most of which can proceed concurrently if the recovery workgroup has a sufficient number of members with the required experience.

  • Containment: This urgent first response involves blocking the lateral spread of the attack within your network. The longer a ransomware assault is permitted to run unchecked, the longer and more costly the restoration effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Quarantine processes include isolating affected endpoints from the network to minimize the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a basic useful level of capability with the shortest possible delay. This effort is typically the top priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This project also requires the widest array of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, office and line-of-business apps, network topology, and secure remote access. Progent's recovery team uses advanced collaboration tools to organize the multi-faceted recovery process. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's managers and IT group to prioritize tasks and to put essential resources on line again as quickly as possible.
  • Data recovery: The work necessary to restore files damaged by a ransomware assault depends on the condition of the network, how many files are affected, and which recovery methods are required. Ransomware attacks can destroy critical databases which, if not carefully shut down, might have to be rebuilt from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many financial and other business-critical platforms depend on Microsoft SQL Server. Some detective work could be needed to locate undamaged data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line at the time of the ransomware assault. Progent's Altaro VM Backup experts can assist you to deploy immutability for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators. Immutable storage provides an extra level of security and recoverability in case of a ransomware breach.
  • Setting up modern AV/ransomware defense: ProSight ASM incorporates SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the identical anti-virus technology deployed by many of the world's biggest enterprises such as Walmart, Citi, and Salesforce. By delivering real-time malware blocking, identification, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if there is one. Services include determining the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; checking compliance with anti-money laundering regulations; overseeing the crypto-currency disbursement to the TA; receiving, reviewing, and operating the decryptor tool; debugging decryption problems; building a pristine environment; mapping and connecting datastores to reflect precisely their pre-attack state; and reprovisioning physical and virtual devices and software services.
  • Forensic analysis: This process involves uncovering the ransomware assault's progress throughout the targeted network from start to finish. This history of the way a ransomware attack progressed within the network helps you to evaluate the damage and highlights vulnerabilities in security policies or work habits that need to be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensic analysis is typically assigned a top priority by the insurance carrier. Because forensics can take time, it is critical that other key recovery processes such as business continuity are executed concurrently. Progent has a large roster of IT and security professionals with the skills required to carry out activities for containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises network services across the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning software. This scope of expertise gives Progent the ability to salvage and integrate the surviving parts of your network after a ransomware intrusion and rebuild them quickly into a functioning system. Progent has worked with top insurance providers including Chubb to assist organizations recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting Services in Panama City
For ransomware recovery expertise in the Panama City metro area, call Progent at 800-462-8800 or visit Contact Progent.



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    This page contains current information on security threats, patches, and best practices. Call or email Progent if you need assistance securing your network against the latest cybersecurity threats.

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    Progent offers national online help and consulting services for companies that operate Apple macOS and OS X networks or whose IT systems include a mix of Mac and Microsoft Windows technology. Progent's engineers can provide Apple macOS and OS X users a variety of IT services including desktop support, upgrading to the most recent edition of macOS from other earlier versions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone and Apple iPad support, or migrating to iCloud services. Remote network consulting offers maximum return for your IT dollar by preserving user productivity and shortening the hours billed for computer repair services. Advanced remote access technology and skilled technicians and consultants combine to enable Progent to solve most network problems without wasting time and expense by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or via a combination of phone support and online network analysis. Progent can offer the services of Cisco CCIE network experts and CISM premier security professionals to assist you with the most difficult network problems.

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    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can expand their market, lower their cost of sales, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and expedite your ROI.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can expand their market, lower their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and expedite your ROI.

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  • Microsoft Windows 8.1 Evaluation Support and Integration
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    Microsoft Windows 8.1 is designed to power devices ranging from smartphones and tablets to power-user desktops. An abundance of new and improved capabilities, including its touchscreen interface and signature tile user interface, offer a broad range of advantages for organizations who know how to exploit them. Progent's Windows consultants can help get your business up the learning curve with Microsoft Windows 8.1 and show you how to gain maximum business value from the product's many new and enhanced technologies.

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