Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when support staff may be slower to recognize a breach and are less able to organize a quick and coordinated defense. The more lateral movement ransomware is able to make within a victim's network, the longer it will require to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to take the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can help organizations in the Panama City area to identify and quarantine infected servers and endpoints and guard undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Panama City
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online files and attack any accessible system restores and backups. Data synchronized to the cloud can also be corrupted. For a vulnerable environment, this can make system recovery nearly impossible and effectively throws the IT system back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a settlement fee in exchange for the decryption tools required to unlock scrambled files. Ransomware assaults also try to exfiltrate information and hackers require an additional settlement for not publishing this information or selling it. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a major issue according to the nature of the stolen information.

The restoration work subsequent to ransomware penetration has several distinct stages, most of which can be performed in parallel if the recovery team has a sufficient number of people with the necessary skill sets.

  • Containment: This urgent first response involves arresting the lateral spread of ransomware within your IT system. The more time a ransomware assault is allowed to run unrestricted, the more complex and more costly the restoration effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Containment activities consist of cutting off infected endpoints from the network to restrict the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This covers restoring the IT system to a minimal acceptable degree of functionality with the least downtime. This process is typically the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also requires the widest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and mobile phones, databases, office and mission-critical applications, network architecture, and protected remote access management. Progent's recovery team uses state-of-the-art collaboration platforms to organize the complicated restoration effort. Progent understands the importance of working rapidly, continuously, and in concert with a client's management and IT staff to prioritize activity and to get critical resources back online as quickly as possible.
  • Data recovery: The effort necessary to restore data damaged by a ransomware assault varies according to the condition of the systems, the number of files that are affected, and which recovery techniques are needed. Ransomware attacks can destroy key databases which, if not carefully shut down, might have to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical applications depend on SQL Server. Often some detective work may be needed to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff PCs and laptops that were off line during the assault.
  • Setting up advanced antivirus/ransomware defense: ProSight ASM gives small and medium-sized companies the advantages of the identical AV tools deployed by some of the world's largest corporations such as Walmart, Visa, and NASDAQ. By providing in-line malware filtering, detection, mitigation, repair and forensics in a single integrated platform, Progent's Active Security Monitoring lowers TCO, streamlines administration, and promotes rapid recovery. The next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating settlements with threat actors. This requires working closely with the victim and the insurance provider, if there is one. Services include establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the TA; acquiring, reviewing, and using the decryptor utility; debugging failed files; creating a pristine environment; remapping and reconnecting drives to reflect exactly their pre-encryption state; and restoring computers and services.
  • Forensic analysis: This process is aimed at uncovering the ransomware attack's progress across the network from start to finish. This audit trail of how a ransomware attack travelled through the network assists you to evaluate the damage and uncovers vulnerabilities in rules or work habits that should be rectified to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensic analysis is usually assigned a high priority by the cyber insurance provider. Since forensics can take time, it is vital that other key activities like business continuity are executed in parallel. Progent has an extensive team of information technology and security experts with the knowledge and experience needed to perform the work of containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes consultants who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and popular Linux distros. Progent's cybersecurity consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP applications. This scope of skills allows Progent to salvage and integrate the surviving pieces of your network after a ransomware assault and reconstruct them quickly into a functioning system. Progent has collaborated with leading insurance carriers like Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Panama City
For ransomware system recovery consulting in the Panama City area, call Progent at 800-462-8800 or see Contact Progent.



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  • Top Microsoft Windows Server 2012R2 Consulting Windows Server 2012 R2 Clustering IT Consulting
  • Top Ranked CISSP Certified Cybersecurity Professionals CISSP Certified Cybersecurity Consultant Services
  • Top Rated Progent Management Small Business IT Outsourcing Firm Progent's Management Engineers
  • Unified Messaging Specialist Onsite Technical Support Unity Express
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  • Desktop VPN Systems Support
    Notebook VPN Network Repair Service

    Progent's remote access and wireless synchronization experts can assist you to plan and deploy secure access solutions for off-site desktop PCs, laptops, and smartphones so they integrate tightly with your information network, allowing your business to optimize the efficiency of your remote workforce.

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  • Wi-Fi RF Spectrum Analysis for Wi-Fi Online Support Services Award Winning 802.11x Wi-Fi Site Survey Onsite Technical Support
  • Windows 7 Wireless Specialist Windows 7 Upgrade Engineer

  • Windows Server 2012R2 Support and Setup
    Windows Server 2012 R2 Configuration Manager Online Consulting

    Progent's Microsoft-certified consultants can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test systems and rollout strategies, tune your network for local, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT management, team, develop an enterprise-wide security strategy, automate IT administration, help with creating applications, and generate and validate a DR/BC plan.

  • Windows 8.1 Upgrade Consult Online Consulting Windows 8.1 Training
  • Windows Server 2008 DirectAccess Support and Integration Windows Server 2008 Hyper-VI Online Technical Support
  • Windows Server 2008 Hyper-VI Online Support Windows 2008 R2 Remote Support Services
  • Windows Server 2016 Security Consultant Panama City Windows 2008 Server Computer Consultation Panama City
  • Windows Server 2019 and SCOM Network Consultants Windows Server 2019 Storage Spaces Direct Online Technical Support
  • Panama City Hermes Ransomware Mitigation
  • Wireless Site Survey Consulting Wireless Site Survey Consulting Services
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  • Monitoring and Reporting Integration Services
    Monitoring and Reporting Configuration

    Remote 24x7 network monitoring, proactive alarms, and actionable reports are vital to preserving the health of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management (RMM) technology has advanced so far that companies of any size can get a level of protection that was previously limited to enterprises. Progent offers several RMM options delivered as economical service packages created to assist you to identify and fix a an array of IT network problems before they can impact productivity.


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