Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support staff are likely to be slower to become aware of a breach and are less able to organize a rapid and forceful response. The more lateral movement ransomware can make within a target's network, the more time it takes to recover basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist you to carry out the urgent first phase in mitigating a ransomware assault by containing the malware. Progent's remote ransomware engineers can help organizations in the Pleasanton area to identify and isolate infected servers and endpoints and protect clean resources from being penetrated.

If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Pleasanton
Current variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and attack any available system restores. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make system recovery nearly impossible and effectively sets the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, insist on a ransom fee for the decryption tools needed to recover scrambled data. Ransomware attacks also attempt to exfiltrate files and hackers demand an extra ransom in exchange for not publishing this information or selling it. Even if you are able to restore your network to an acceptable date in time, exfiltration can be a major issue depending on the sensitivity of the stolen information.

The recovery work subsequent to ransomware attack involves several distinct stages, the majority of which can proceed concurrently if the response team has enough people with the necessary skill sets.

  • Quarantine: This time-critical initial step involves arresting the sideways spread of the attack across your IT system. The longer a ransomware assault is allowed to run unchecked, the more complex and more costly the restoration effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Quarantine activities include isolating affected endpoint devices from the network to block the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers bringing back the network to a basic useful degree of capability with the least delay. This process is usually the top priority for the targets of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also requires the widest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and line-of-business apps, network architecture, and secure endpoint access. Progent's recovery team uses advanced workgroup tools to organize the complex recovery effort. Progent understands the urgency of working quickly, tirelessly, and in concert with a customer's management and network support staff to prioritize activity and to get vital resources on line again as fast as possible.
  • Data recovery: The effort required to recover data impacted by a ransomware assault varies according to the condition of the network, the number of files that are affected, and which restore methods are needed. Ransomware assaults can destroy key databases which, if not properly shut down, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server depend on AD, and many manufacturing and other business-critical platforms depend on SQL Server. Often some detective work may be required to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were not connected during the attack.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to give small and medium-sized companies the advantages of the same anti-virus technology implemented by some of the world's largest enterprises such as Walmart, Citi, and Salesforce. By providing real-time malware blocking, detection, containment, restoration and analysis in a single integrated platform, Progent's ProSight ASM lowers TCO, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with threat actors. This calls for working closely with the victim and the insurance provider, if any. Activities include establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the insurance carrier; negotiating a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryption tool; debugging failed files; creating a clean environment; mapping and connecting drives to match precisely their pre-encryption state; and restoring physical and virtual devices and software services.
  • Forensics: This activity involves discovering the ransomware assault's progress throughout the network from start to finish. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to assess the impact and brings to light shortcomings in rules or work habits that need to be rectified to prevent future breaches. Forensics entails the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect anomalies. Forensics is typically given a high priority by the insurance carrier. Because forensics can be time consuming, it is critical that other important recovery processes like business resumption are executed in parallel. Progent maintains an extensive roster of IT and data security professionals with the knowledge and experience required to perform activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and onsite network services across the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in foundation technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned prestigious certifications including CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP software. This scope of expertise gives Progent the ability to salvage and integrate the surviving pieces of your information system following a ransomware intrusion and rebuild them rapidly into an operational network. Progent has worked with top insurance carriers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Restoration Consulting Services in Pleasanton
For ransomware system restoration expertise in the Pleasanton area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent offers quick access to the skills of seasoned wireless specialists who can help you to determine the advantages of Ubiquiti UniFi Wi-Fi access points for your business and assist you to plan, install, manage, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to assist you to choose, configure, and position Ubiquiti UniFi wireless access points for optimal signal coverage and throughput.

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  • Les Kent has a 35-year track record of effective technology integration, corporate management, marketing, and operations. He has shown a talent for developing elegant information technology solutions while working as a system architect, application developer, project manager, deployment consultant, and problem solver for small companies, start-ups, and global corporations.

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    Progent can help your business to understand the many subscription options offered with Microsoft 365, formerly called Office 365, and integrate your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-platform networks that include Windows, macOS, and Linux software. Progent can also help your business to build and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud-based resources.

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    Progent's Duo managed services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices.

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  • Specialists Azure integration
    Microsoft Certified Expert Development Company Microsoft Azure cloud integration

    Progent can help small companies to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware expense. Microsoft Azure includes a wealth of cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud computing architectures supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and local apps and network infrastructure and make sure that you sidestep the common mistakes small companies make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to prepare firewalls and IPsec VPN connections and to manage Apple iOS devices and Google Android handhelds.

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    Top Ranked Redundant ISP Computer Consultants

    Progent's Cisco-certified network consultants can help you create an economical, 24x7 Internet connection architecture that can achieve non-stop Internet connectivity through a broad array of fault tolerant Internet network technologies including fault tolerant BGP, transparent fail-over, and multiple ISPs. Progent offers CCIE engineers to help you utilize the latest technology for fault tolerant Internet connections to implement an affordable, fully redundant Internet network with automatic failover and other features to deliver non-stop Internet availability.

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  • Consultant Flexential Tampa Internet Data Center
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    Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting services. Progent maintains a group of IT experts located in the Tampa area, and Progent can also provide online expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and senior disaster recovery/business continuity planning experts. Progent can also help your business to design and execute a move to the Flexential facility with services such as designing solution architecture, recommending hardware, system configuration and validation, debugging, setting up remote network management, and training your IT support team.

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    Progent's Help Desk management and co-management service programs help organizations to save money, enhance output, and respond rapidly to fast-changing economic environments.

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    Progent's certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT support team, create an enterprise-wide security plan, streamline network management, help with application development, and build and test a DR/BC plan.

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  • Specialist Microsoft Operations Manager
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    Progent offers a selection of network support bundles for small businesses. These information technology outsourcing and network monitoring services are built around the anticipatory problem handling capabilities of Operations Manager 2007, a next-generation network and IT management product that tracks the reliability, performance, and security of your information system and isolates potential troubles before they can bring down your system. With Progent's economically priced network support packages, small businesses can select a simple co-sourcing service program based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package.

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