Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware assaults are commonly unleashed on weekends and at night, when IT staff are likely to be slower to recognize a penetration and are less able to mount a quick and forceful response. The more lateral movement ransomware is able to achieve inside a target's system, the more time it takes to recover basic IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to complete the time-critical first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can help businesses in the Pleasanton area to identify and isolate breached servers and endpoints and protect undamaged assets from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Pleasanton
Current strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any accessible backups. Data synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and basically knocks the IT system back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement fee in exchange for the decryption tools needed to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an extra settlement for not publishing this data or selling it. Even if you can rollback your system to a tolerable date in time, exfiltration can pose a big issue depending on the nature of the stolen information.

The recovery process subsequent to ransomware penetration has several distinct phases, the majority of which can be performed concurrently if the response workgroup has enough members with the necessary experience.

  • Containment: This urgent first response involves arresting the lateral spread of ransomware across your IT system. The longer a ransomware attack is permitted to run unrestricted, the longer and more costly the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Containment processes include isolating infected endpoints from the network to minimize the spread, documenting the IT system, and securing entry points.
  • Operational continuity: This involves restoring the IT system to a basic useful degree of capability with the shortest possible downtime. This effort is typically the highest priority for the victims of the ransomware assault, who often perceive it to be an existential issue for their company. This project also requires the widest array of technical skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and mission-critical applications, network architecture, and secure endpoint access management. Progent's ransomware recovery experts use advanced collaboration tools to organize the complex recovery effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a client's managers and network support group to prioritize activity and to put vital services on line again as fast as feasible.
  • Data recovery: The work required to restore files impacted by a ransomware attack varies according to the condition of the network, the number of files that are affected, and what restore techniques are required. Ransomware assaults can take down critical databases which, if not carefully closed, might have to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many financial and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be needed to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and laptops that were off line during the ransomware assault.
  • Deploying modern antivirus/ransomware defense: ProSight ASM offers small and mid-sized businesses the advantages of the identical AV technology deployed by some of the world's largest enterprises including Netflix, Visa, and NASDAQ. By delivering real-time malware blocking, classification, mitigation, restoration and analysis in a single integrated platform, Progent's Active Security Monitoring cuts TCO, streamlines management, and promotes rapid operational continuity. The next-generation endpoint protection engine built into in ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance provider, if any. Services consist of determining the type of ransomware used in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; establishing a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; receiving, reviewing, and using the decryptor utility; debugging decryption problems; building a clean environment; remapping and reconnecting datastores to reflect precisely their pre-encryption condition; and restoring machines and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's storyline across the network from beginning to end. This audit trail of the way a ransomware assault progressed within the network assists you to assess the damage and brings to light shortcomings in policies or processes that need to be corrected to prevent future break-ins. Forensics involves the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to detect variations. Forensics is commonly assigned a high priority by the cyber insurance carrier. Since forensics can be time consuming, it is vital that other key recovery processes like business resumption are executed in parallel. Progent has a large roster of IT and data security experts with the skills required to perform activities for containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SBEs includes consultants who have earned high-level certifications in foundation technology platforms including Cisco infrastructure, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial and Enterprise Resource Planning software. This broad array of skills allows Progent to salvage and consolidate the undamaged pieces of your IT environment following a ransomware intrusion and rebuild them quickly into a viable system. Progent has worked with top cyber insurance carriers including Chubb to help businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting in Pleasanton
For ransomware system restoration expertise in the Pleasanton metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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