Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. For this reason, ransomware attacks are commonly launched on weekends and at night, when support personnel may take longer to become aware of a break-in and are least able to mount a rapid and forceful defense. The more lateral progress ransomware can manage inside a target's system, the longer it will require to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to carry out the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can help organizations in the Pleasanton area to identify and quarantine infected devices and guard undamaged assets from being compromised.

If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Pleasanton
Modern strains of crypto-ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online files and infiltrate any accessible system restores and backups. Files synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system recovery nearly impossible and basically knocks the datacenter back to square one. Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom payment for the decryption tools needed to recover encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs require an extra ransom in exchange for not publishing this information or selling it. Even if you are able to restore your system to a tolerable point in time, exfiltration can be a big issue according to the sensitivity of the stolen data.

The restoration process subsequent to ransomware penetration has several distinct phases, most of which can proceed in parallel if the response workgroup has a sufficient number of members with the required experience.

  • Containment: This time-critical initial response requires arresting the sideways spread of ransomware within your IT system. The longer a ransomware assault is allowed to run unrestricted, the more complex and more costly the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes include cutting off affected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the network to a basic useful degree of functionality with the least delay. This effort is usually the top priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This project also demands the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and mission-critical applications, network architecture, and protected endpoint access. Progent's recovery team uses advanced workgroup tools to organize the complicated recovery process. Progent appreciates the importance of working quickly, continuously, and in concert with a client's management and network support staff to prioritize activity and to put essential services on line again as fast as possible.
  • Data recovery: The effort necessary to restore data impacted by a ransomware assault varies according to the condition of the network, the number of files that are encrypted, and which recovery techniques are needed. Ransomware assaults can destroy key databases which, if not properly closed, may need to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many financial and other business-critical platforms depend on SQL Server. Often some detective work may be required to locate clean data. For instance, undamaged OST files may have survived on employees' desktop computers and laptops that were off line during the ransomware attack. Progent's Altaro VM Backup consultants can assist you to utilize immutable backup for cloud object storage, allowing tamper-proof data for a set duration so that backup data cannot be erased or modified by anyone including administrators or root users. Immutable storage provides an extra level of security and recoverability in case of a successful ransomware attack.
  • Setting up advanced antivirus/ransomware protection: ProSight ASM uses SentinelOne's machine learning technology to give small and mid-sized companies the advantages of the identical anti-virus tools deployed by many of the world's largest enterprises such as Netflix, Citi, and NASDAQ. By providing in-line malware blocking, classification, containment, recovery and forensics in one integrated platform, ProSight Active Security Monitoring cuts TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the cyber insurance provider, if there is one. Services include establishing the kind of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; budgeting a settlement with the ransomware victim and the insurance provider; negotiating a settlement amount and timeline with the hacker; checking adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption utility; troubleshooting decryption problems; building a clean environment; mapping and connecting drives to reflect exactly their pre-attack condition; and reprovisioning physical and virtual devices and software services.
  • Forensics: This process is aimed at learning the ransomware attack's progress across the targeted network from beginning to end. This history of how a ransomware assault progressed through the network helps you to assess the impact and highlights weaknesses in security policies or processes that need to be corrected to avoid future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensics is commonly given a high priority by the cyber insurance provider. Since forensic analysis can take time, it is critical that other key activities like business resumption are performed in parallel. Progent maintains a large team of IT and data security professionals with the skills required to perform the work of containment, operational continuity, and data restoration without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite network services throughout the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes consultants who have earned advanced certifications in core technologies such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and CRISC. (See Progent's certifications). Progent also has guidance in financial management and ERP applications. This scope of skills gives Progent the ability to identify and consolidate the undamaged pieces of your network after a ransomware attack and reconstruct them quickly into a viable system. Progent has worked with leading cyber insurance providers like Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Pleasanton
For ransomware system recovery expertise in the Pleasanton metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Shared Help Desk service makes it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT staff and Progent's roster of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

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    Microsoft 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and other Exchange components to reduce capital costs and administrative overhead. You can configure Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid architecture that combines both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable remote support to assist your small businesses to evaluate the potential advantages of Microsoft 365 Exchange Online, design a solution that makes sense for your functional requirements and budget, carry out an efficient migration from your existing Exchange organization to one that includes Microsoft 365 Exchange Online, train your IT team and end users, and deliver ongoing consulting and troubleshooting.

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    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The practice of detailing and archiving service records results in more effective service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Progent's IT outsourcing services offer budget-friendly network consulting for small organizations. Whether it includes designing system architecture, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or building an on-line eCommerce application, outsourcing your IT technical services can contain costs and minimize uncertainties, allowing network service budgets to increase in a more linear and manageable fashion than is possible by building up a large, all-purpose internal IT staff. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and robust network foundation for your critical business software based on Microsoft Windows.

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    Nagios and MRTG are powerful, Open Source monitoring utilities that run with Linux and can be deployed to monitor UNIX environments, Windows networks, or multi-platform networks where Linux and MS Windows coexist. The Nagios monitor lets network managers to monitor network services such as POP3, HTTP, SSH, and NNTP. MRTG allows you to track the bandwidth in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring consultants can show you how to utilize both these programs to tune and repair your network.

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