Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. For this reason, ransomware assaults are commonly unleashed on weekends and late at night, when IT personnel are likely to take longer to become aware of a break-in and are less able to mount a quick and coordinated defense. The more lateral movement ransomware can make within a target's system, the more time it will require to restore core IT services and damaged files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to complete the time-critical first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineer can assist organizations in the Pleasanton area to identify and quarantine breached devices and protect undamaged resources from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Pleasanton
Modern strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any available backups. Data synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system restoration nearly impossible and effectively knocks the IT system back to square one. Threat Actors, the cybercriminals behind a ransomware assault, insist on a ransom payment for the decryptors required to recover scrambled files. Ransomware assaults also attempt to exfiltrate information and hackers require an additional settlement in exchange for not posting this information or selling it. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a major issue depending on the nature of the stolen information.

The recovery work after a ransomware penetration involves several crucial phases, the majority of which can be performed in parallel if the recovery team has a sufficient number of members with the necessary skill sets.

  • Quarantine: This urgent initial step requires blocking the sideways progress of ransomware within your IT system. The more time a ransomware assault is allowed to go unrestricted, the more complex and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes consist of isolating infected endpoint devices from the network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic useful degree of capability with the shortest possible downtime. This process is usually the top priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also demands the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and line-of-business apps, network architecture, and secure endpoint access management. Progent's recovery team uses advanced collaboration tools to organize the complicated restoration process. Progent understands the urgency of working rapidly, tirelessly, and in concert with a customer's managers and IT staff to prioritize tasks and to get critical services back online as fast as feasible.
  • Data restoration: The work necessary to restore data damaged by a ransomware attack depends on the state of the systems, the number of files that are encrypted, and what restore methods are needed. Ransomware attacks can destroy critical databases which, if not gracefully shut down, might have to be rebuilt from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server rely on Active Directory, and many financial and other business-critical platforms depend on SQL Server. Some detective work may be required to locate undamaged data. For instance, non-encrypted OST files may have survived on employees' desktop computers and notebooks that were not connected at the time of the attack.
  • Implementing modern antivirus/ransomware protection: Progent's Active Security Monitoring offers small and medium-sized businesses the benefits of the identical AV technology used by some of the world's largest corporations including Netflix, Citi, and Salesforce. By delivering real-time malware filtering, detection, mitigation, restoration and analysis in a single integrated platform, Progent's ProSight ASM cuts TCO, streamlines administration, and expedites operational continuity. The next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the victim and the cyber insurance carrier, if any. Activities include determining the type of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; budgeting a settlement amount with the victim and the insurance carrier; negotiating a settlement and schedule with the hacker; checking compliance with anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption utility; debugging decryption problems; creating a clean environment; remapping and connecting drives to match exactly their pre-attack condition; and recovering physical and virtual devices and software services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware assault's storyline throughout the network from beginning to end. This audit trail of the way a ransomware assault progressed within the network helps you to assess the impact and uncovers shortcomings in security policies or work habits that should be corrected to avoid later break-ins. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to check for anomalies. Forensics is typically given a high priority by the insurance carrier. Because forensics can be time consuming, it is vital that other important recovery processes such as operational continuity are executed in parallel. Progent maintains an extensive roster of information technology and security experts with the knowledge and experience required to carry out the work of containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and onsite IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SBEs) includes professionals who have been awarded advanced certifications in foundation technologies such as Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned prestigious certifications such as CISA, CISSP, and GIAC. (See Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This scope of skills allows Progent to salvage and consolidate the surviving parts of your network following a ransomware attack and rebuild them quickly into a viable system. Progent has worked with leading cyber insurance carriers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Pleasanton
For ransomware system restoration consulting services in the Pleasanton area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's virtual classroom webinars offer small businesses the cost savings, convenience, and flexibility of virtual learning and the proven pedagogic techniques of experienced instructors who employ the latest technology to simulate live, participatory classrooms. Progent can provide webinar training for key desktop software including components of Microsoft Office such as Microsoft Excel, Word, Publisher, and Visio: Microsoft Dynamics accounting and management reporting software such as MS Dynamics GP (Great Plains); plus other popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent offers the support of a certified VMware VCDX consultant to help you design, configure, administer and repair VMware vSphere-powered virtualization solution for local networks, private and public clouds, or hybrid cloud deployments. Progent offers advanced expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery.

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    Progent's Cisco CCIE-certified network infrastructure consultants offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Progent can help you to understand the wealth of subscription options available with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent offers expertise with cross-platform networks that incorporate Windows, macOS, and Linux technology. Progent can also help your business to create and maintain hybrid ecosystems that transparently integrate local and cloud-based products and services.

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    Progent offers small businesses a pair of low-cost network security inventory scanning packages that include, at a preset price, remotely administered inventory scans of your security profile which are analyzed by expert security engineers who interpret the data collected by the scan, deliver unbiased evaluations of your current security vulnerability, and offer recommendations for improvements. Progent offers two complementary security evaluation scanning packages for external and internal scanning that are priced to meet the restricted budgets of small businesses while delivering enterprise-class assessments of your network's exposure to attack.

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    Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, enhancing and troubleshooting Microsoft SCOM solutions and offer organizations of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help you to plan a topology for SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to import and set up SCOM 2012 management packs based on leading practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. Also, Progent can deliver fast online or onsite troubleshooting to help you to fix serious problems detected by Microsoft SCOM 2012.

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    Progent offers the expertise of Microsoft-certified consultants and experienced software developers, database administrators, project management experts, Cisco-certified network engineers, business continuity planning specialists, and certified security professionals to assist your business to evaluate the likely advantages of Microsoft SQL Server 2012 for your business, install pilot environments at your site or at Progent's lab, plan and execute out a smooth migration to SQL Server 2012 from previous releases of SQL Server or from legacy database platforms, and configure a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.

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    Progent offers Microsoft Windows Cluster Server expertise to help your organization utilize fault-tolerant clustered servers that can deliver 24x7 operation. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster Server. By assisting you t design non-stop clustered server solutions based on Windows Clustered Server 2003, Progentís Certified Windows experts make sure that your non-stop clustered servers are configured to maximize the strategic advantage of your information system.

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    Progent's Citrix-authorized engineers can help your company to evaluate the business advantages of XenServer as well as additional Citrix products, and can help you to design, validate, implement, troubleshoot, and maintain a XenServer installation. Progent can also assess your current XenServer environment and help you to enhance consolidation, performance, security and compliance, uptime, and recoverability.

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    Progent's certified SharePoint Server 2019 and SharePoint Online experts can provide economical online and onsite consulting, application development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help customers plan and carry out an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud components into a seamless intranet system.

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    The Certified Information Systems Auditor (CISA) credential is a prestigious qualification that indicates expertise in network security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential has candidates pass a comprehensive examination given by the ISACA international professional group. Progent can provide the services of a CISA-Certified Cybersecurity audit professional able to help businesses in the fields of IS audit services, information technology administration, systems and architecture lifecycle, IT support, protection of information assets, and business continuity preparedness.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can help your organization to plan and deploy a disaster recovery solution based on Microsoft's most advanced Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, Virtual Machine Load Balancing for enhancing the performance and fault-tolerance of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, economical creation of a stretch cluster quorum witness.

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    Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design specialized mission-critical applications and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting services can help you create reports that let you track your business more effectively, transforming raw information into useful insights into your business.

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    Progent offers the support of Microsoft-certified engineers and experienced software programmers, database administrators, project managers, network infrastructure architects, disaster recovery planning specialists, and security professionals to help your business to assess the likely benefits of SQL Server 2012 for your organization, set up test systems at your datacenter or at Progent's test lab, design and execute out a smooth migration to SQL Server 2012 from earlier versions of SQL Server or from other database solutions, and configure a cost-effective and secure IT infrastructure that lets you maximize the business benefit of SQL Server 2012.

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    Forefront Threat Management Gateway 2010 builds on the proven security technologies of ISA Server 2006 and offers a centrally administered Internet gateway that acts as a single-server platform for a variety of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security reporting features, allows customized reports powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft-certified consultants can assist your company to plan and execute test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing support and repair services. Progent's consultants can also help your organization to migrate smoothly to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    Progent's Cisco certified networking experts can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.

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    Progent offers several essential kinds of Contact Center support including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts gives your clients convenient access to a reliable support group with years of experience providing phone support and online troubleshooting for IT systems based on Microsoft technology. Progent's concentration is on earning the support Call Center a respected image as a solid contributor to business performance. Progent's goal is to fix and not simply record problems.

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    Progent can provide the guidance of a CRISC-certified risk management expert to assist your company to design and deploy an enterprise risk management (ERM) solution following leading practices promoted by CRISC and crafted to match your company's risk tolerance, business objectives, and IT budget.

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    Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to develop a unique capability for serving branch offices that require network help with the responsiveness common to with small firms but which includes effective communications, thorough documentation, and adherence to corporate IT standards. If your enterprise has a remote office located anywhere in California or any area served by Progent's engineers, Progent can offer a broad range of on-premises and off-site network support services and network design expertise.

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    Progent can provide cost-effective remote and onsite consulting to help organizations of any size to move any portion of their critical network resources to Google Cloud Platform (GCP). This can save time and equipment costs and allow access to Google's state-of-the-art AI and machine learning tools. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design and review, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.

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