Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may be slower to become aware of a break-in and are least able to organize a rapid and coordinated defense. The more lateral progress ransomware can achieve inside a target's system, the longer it will require to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can help businesses in the Pleasanton metro area to locate and quarantine infected servers and endpoints and guard undamaged resources from being penetrated.

If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Offered in Pleasanton
Modern strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any available system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and effectively throws the IT system back to square one. So-called Threat Actors, the hackers behind a ransomware assault, demand a ransom payment in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an extra ransom for not posting this data or selling it. Even if you can restore your network to an acceptable point in time, exfiltration can be a big issue according to the nature of the downloaded data.

The restoration work after a ransomware penetration has several distinct phases, most of which can proceed in parallel if the response workgroup has a sufficient number of people with the necessary experience.

  • Quarantine: This urgent initial step requires arresting the lateral progress of the attack within your IT system. The longer a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment activities include cutting off infected endpoint devices from the network to restrict the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the IT system to a minimal useful level of capability with the least delay. This effort is typically the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business applications, network architecture, and secure remote access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the complicated restoration effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's management and IT staff to prioritize tasks and to get vital resources on line again as quickly as feasible.
  • Data recovery: The effort required to restore files impacted by a ransomware assault depends on the state of the network, how many files are affected, and what restore techniques are needed. Ransomware attacks can take down key databases which, if not gracefully shut down, may have to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other mission-critical applications are powered by SQL Server. Some detective work may be needed to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were off line at the time of the assault.
  • Setting up advanced antivirus/ransomware protection: ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and medium-sized companies the benefits of the identical AV tools deployed by many of the world's biggest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, detection, containment, recovery and forensics in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services include determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and operating the decryptor tool; troubleshooting failed files; building a clean environment; remapping and connecting datastores to reflect exactly their pre-encryption condition; and recovering machines and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware attack's progress across the network from start to finish. This history of how a ransomware assault travelled within the network assists you to evaluate the impact and uncovers shortcomings in policies or processes that need to be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is typically given a top priority by the cyber insurance provider. Because forensics can take time, it is vital that other key activities such as business resumption are pursued in parallel. Progent maintains a large team of IT and data security professionals with the skills required to perform activities for containment, operational continuity, and data recovery without disrupting forensics.
Progent's Background
Progent has provided remote and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This breadth of skills gives Progent the ability to identify and integrate the undamaged pieces of your information system after a ransomware assault and reconstruct them rapidly into a functioning network. Progent has collaborated with leading insurance providers like Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Services in Pleasanton
For ransomware system restoration services in the Pleasanton metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progentís Microsoft-certified consultants can provide organizations of any size consulting, technical support, and application development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that utilizes web-based technology for intelligently coordinating people, teams and data. SharePoint Server provides a central spot for your workers or clients to connect to, manage, distribute and manipulate relevant data, files, and applications and to interact with one another. SharePoint allows faster and more intelligent decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services join employees, clients, workgroups and major tasks with the information theyíve created in a way that makes data convenient to find, download and re-use. Progent's SharePoint experts can assist your organization to support your current SharePoint solution or migrate to the current release of SharePoint Server or to SharePoint Online.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business deploy and maintain Ciscoís security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to administer and offer the versatility to evolve with your growing business requirements. Progentís Cisco-Certified network consultants support Ciscoís complete family of products aimed at preventing information pilfering, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can help you deploy Cisco technology to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control framework for user certification, permissions, and accounting from an easy-to-use Web interface.

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    Progent has put together two ultra-affordable service bundles intended to enable small businesses to receive a professional network security assessment from a premier security consultant. With Progent's External Security Inventory Scan, a security expert runs an extensive examination of your IT infrastructure from beyond your firewall to determine potential risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, a certified security professional runs a system scan from a secure machine inside your firewall to uncover vulnerabilities to inside attacks. Both security inventory services are set up and executed from a protected remote location.

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    Progent is one of the most expert information technology support firms for creating e-mail systems powered by Microsoft Exchange 2000. Progent is skilled in helping small businesses derive the full advantages of Exchange 2000 under common scenarios including updating from Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.

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    Server proliferation wreaks havoc on IT budgets and management resources. Server reduction via a virtual infrastructure promises lower TCO of servers and quicker ROI, more leveraged use of physical computers, simplified operations, increased network uptime, and easier manageability. Common usage scenarios for virtual machines include resource consolidation, economical platforms for mission-critical legacy software based on obsolete operating systems, and inexpensive quarantine of software development or evaluation systems from production systems.

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    Progent's Cisco-Premier network engineers can help you to run Cisco's management utilities along with a selection of specialized third-party applications to build a comprehensive network management strategy to keep your environment operating smoothly, conserve limited resources, guard your data, recover rapidly from hardware failure or malicious assaults, and enable you to expand or reassign valuable resources sensibly and affordably as your company grows.

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    Progent's remote access and wireless synchronization specialists can help your business to plan and deploy secure access solutions for off-site desktop PCs, laptops, and wireless handhelds so they work tightly with your information network, enabling you to improve the efficiency of your off-site workforce.

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    Progent can help you to design an upgrade to Microsoft Teams from Skype for Business or Lync Server and install, manage, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.

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    Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange systems. This allows you to have some mailboxes located at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Exchange solution is carried out on time and on budget.

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    Progent can provide access to a senior specialist with extensive experience configuring, managing, and enhancing immersive telepresence platforms from top-tier suppliers including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your in-house IT support team, your Internet Service Provider, and your video conferencing technology vendor to assist your organization maximize the business value of your video conferencing ecosystem.

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  • Consultant Services SharePoint 2007
    Largest Microsoft Certified Expert Technology Consulting Services SharePoint

    Progent's Microsoft-certified consultants can help you rationalize the business justification for implementing SharePoint Server 2007, consult with you on the most appropriate edition of SharePoint Portal Server for your application, offer setup and integration services, assist you to set up MS SQL Server as a back-end DBM, improve your network infrastructure, integrate your standard and customized application programs to operate with SharePoint 2007, develop a company-wide security strategy that includes portal solutions, and provide maintenance and Help Desk support.

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