Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT staff are likely to take longer to recognize a penetration and are least able to mount a quick and coordinated defense. The more lateral progress ransomware can make within a victim's system, the more time it takes to recover basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the urgent first step in mitigating a ransomware assault by containing the malware. Progent's online ransomware experts can assist organizations in the Pleasanton area to identify and isolate infected devices and protect clean resources from being compromised.

If your network has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Pleasanton
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any accessible system restores. Files synchronized to the cloud can also be impacted. For a vulnerable network, this can make system recovery almost impossible and basically knocks the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom payment for the decryption tools needed to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and TAs demand an extra settlement in exchange for not posting this information or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a big problem according to the sensitivity of the stolen data.

The restoration work subsequent to ransomware attack has several crucial phases, the majority of which can proceed concurrently if the response team has enough members with the required experience.

  • Containment: This urgent first response involves arresting the lateral spread of the attack within your network. The more time a ransomware assault is permitted to run unchecked, the more complex and more expensive the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine processes include cutting off affected endpoints from the network to block the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal acceptable degree of capability with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and line-of-business applications, network topology, and secure endpoint access. Progent's ransomware recovery team uses advanced workgroup platforms to coordinate the multi-faceted recovery process. Progent understands the urgency of working quickly, continuously, and in unison with a customer's management and network support group to prioritize activity and to put vital resources on line again as quickly as feasible.
  • Data recovery: The work necessary to recover files impacted by a ransomware attack depends on the state of the network, the number of files that are encrypted, and which restore techniques are needed. Ransomware attacks can destroy key databases which, if not carefully shut down, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to find clean data. For example, undamaged Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected during the assault.
  • Implementing modern AV/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and mid-sized companies the advantages of the same anti-virus tools implemented by some of the world's biggest enterprises including Walmart, Visa, and Salesforce. By delivering real-time malware filtering, detection, mitigation, restoration and forensics in a single integrated platform, Progent's Active Security Monitoring reduces total cost of ownership, streamlines management, and promotes rapid recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This calls for close co-operation with the ransomware victim and the insurance provider, if any. Services consist of establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; receiving, learning, and operating the decryption tool; troubleshooting decryption problems; building a clean environment; mapping and connecting datastores to match exactly their pre-encryption state; and restoring physical and virtual devices and services.
  • Forensic analysis: This activity is aimed at discovering the ransomware attack's progress across the targeted network from beginning to end. This history of the way a ransomware assault progressed through the network assists you to assess the damage and brings to light vulnerabilities in rules or processes that should be rectified to prevent later breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for anomalies. Forensic analysis is commonly given a top priority by the insurance carrier. Since forensic analysis can take time, it is essential that other key recovery processes like operational resumption are executed in parallel. Progent maintains an extensive roster of IT and security experts with the skills needed to perform activities for containment, business resumption, and data restoration without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises IT services throughout the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have earned advanced certifications in core technology platforms such as Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has guidance in financial and ERP application software. This scope of expertise allows Progent to salvage and integrate the surviving parts of your IT environment following a ransomware attack and reconstruct them quickly into a functioning system. Progent has collaborated with leading insurance carriers including Chubb to help businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Expertise in Pleasanton
For ransomware system recovery consulting services in the Pleasanton metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Microsoft has made a strong effort to enable seamless hybrid ecosystems that integrate Microsoft 365 and on-premises Exchange deployments. This allows you to have specific mailboxes hosted on your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any phase of designing, integrating and debugging your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Exchange initiative is completed on time and within budget.

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    Microsoft Windows Server 2008 R2 offers outstanding levels of performance, security, availability, scalability, and flexibility that accelerate output of on-site, branch office, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective remote engineering, technical support, and education services to help you to plan, execute, and manage Microsoft Windows Server 2008 R2 to add significant business value to your network.

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    Microsoft 365 Exchange Online allows you to use cloud-based servers, mailboxes and other Exchange components to reduce hardware expense and management hassle. You can deploy Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid architecture that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide affordable online support to assist your small businesses to evaluate the benefits of Microsoft 365 Exchange Online, design a network topology that aligns with your functional requirements and budget, carry out an efficient move from your existing Exchange organization to one that includes Exchange Online, train your IT staff and users, and provide ongoing consulting and technical support.

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    Progent's Cisco Catalyst 9100 Series 802.11ax Access Point consultants offer economical remote and on-premises help for Catalyst Wi-Fi 6 wireless access points.

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    Remote server management cards offer network administrators full control of a server without the need for an on-site presence. Through these management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and support a high-availability company network that includes remote management cards and Progent can use these remote server management cards to deliver low-cost off-site technical support. Progent is familiar with a variety of remote management cards including Aten IP9001 remote management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out remote server management cards, and Peppercon remote server management cards.

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    Progent's Cisco Jabber consultants can provide remote or onsite expertise to help businesses of all sizes to plan, implement, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide in-depth expertise for the technologies that go into building an end-to-end Cisco Jabber collaboration solution such as Cisco network devices and management software, Microsoft 365 applications, Windows and Mac computers, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi systems, security and compliance, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.

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    Progent has 20 years of background assisting small and medium-size companies to design, deploy, tune, manage, and troubleshoot IT networks that incorporate a remote workforce.

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    Progent's Solaris platform support experts offer small and mid-size companies and software developers help with administering and maintaining Solaris systems that operate with Microsoft-based networks. Progent can give your organization contact with Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide range of experience provides you with a convenient single consulting firm to show you how to create and manage a protected and reliable mixed-platform network and communications environment that supports Sun Solaris and Microsoft interoperability by combining MS Windows with popular variants of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    If you are a network engineer with technical support experience, teaming with Progent and assisting Progent's clients will enhance your skills through collaboration with our staff of motivated, high-output consulting experts. Progent's concentration on providing IT consulting and computer support to small companies will offer you the opportunity to work closely with business leaders and contribute tangibly to the success of exciting organizations. In addition, Our virtual office environment offers the most advanced tools for off-site support and wireless connectivity to help you to come up with fast fixes when you take on mission-critical problems.

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    If your company is developing UNIX-based applications on a network that has Microsoft Windows-based servers, desktops, and office applications, Progent offers full-service network support outsourcing that allows you to concentrate on your field of strategic expertise while avoiding the continual hassle of maintaining your company information system. Through the use of smart network monitoring and by delivering remote and on-site support as your company needs it, Progent offers an affordable way for managing an IT network that provides excellent dependability, protection, and performance. Progent's developer support services include full-service information technology outsourcing, virtual server infrastructure, online and on-site service and troubleshooting, network monitoring services, and Help Desk Call Center support.

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    If your company does not need urgent remote support but expects to require assistance with your network soon, you can conserve time and money and ensure that the right IT skill will be available when you want it by contacting a Progent sales agent and registering as a client. For details, phone 800-993-9400 or send email to information@progent.com.

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    Medium-size businesses can get all the benefits of System Center Operations Manager and have fast access to Progent's Microsoft and Cisco Premier network support professionals. With Progent's economically priced IT service programs, medium-size businesses can choose a simple co-sourcing service program built around Operations Manager 2007 with server monitoring, automated alerts, comprehensive reporting, Help Desk support, and online service. For businesses with mission-critical environments who need non-stop networking, Progent can provide a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to provide mid-size company networks enterprise-class reliability, security and productivity.

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    Progent's Technical Response Center (TRC) offers national extended hours remote assistance for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals offer after-hours telephone help and remote secure network connection to troubleshoot and repair technical problems rapidly and economically. The scope of IT experience represented by Progent's team of country-wide service engineers makes it possible to escalate even the toughest network issues to appropriate experts as required. For critical problems, the TRC endeavors to answer your request for service in less than one hour.

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    Progent's certified wireless networking consultants can help businesses of any size to design, implement, administer and troubleshoot Cisco Aironet wireless access point solutions to achieve the throughput, range, density, scale, security compliance and ease of management required for transparent connectivity between Wi-Fi and wired networks. Progent can provide efficient online and onsite consulting services for end-of-life and new-generation 802.11ac Aironet access points and Progent can help your business plan and manage wireless solutions that include indoor and outdoor Aironet access points.

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    Progent offers cost-effective remote support to help companies of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design, testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security.

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    Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can expand their market, reduce their operating costs, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and expedite your ROI.

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    SQL Server 2014 incorporates major improvements in critical areas including speed, availability, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works seamlessly across all types of applications including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and onsite consulting services that include planning, configuration, management, troubleshooting, and application development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.


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