Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware requires time to steal its way across a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may be slower to become aware of a break-in and are least able to organize a rapid and coordinated defense. The more lateral progress ransomware can achieve inside a target's system, the longer it will require to restore basic operations and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is designed to assist organizations to carry out the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can help businesses in the Pleasanton metro area to locate and quarantine infected servers and endpoints and guard undamaged resources from being penetrated.
If your system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Expertise Offered in Pleasanton
Modern strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any available system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated recovery almost impossible and effectively throws the IT system back to square one. So-called Threat Actors, the hackers behind a ransomware assault, demand a ransom payment in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and hackers demand an extra ransom for not posting this data or selling it. Even if you can restore your network to an acceptable point in time, exfiltration can be a big issue according to the nature of the downloaded data.
The restoration work after a ransomware penetration has several distinct phases, most of which can proceed in parallel if the response workgroup has a sufficient number of people with the necessary experience.
- Quarantine: This urgent initial step requires arresting the lateral progress of the attack within your IT system. The longer a ransomware attack is permitted to go unrestricted, the longer and more expensive the restoration process. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment activities include cutting off infected endpoint devices from the network to restrict the contagion, documenting the environment, and securing entry points.
- System continuity: This covers restoring the IT system to a minimal useful level of capability with the least delay. This effort is typically the highest priority for the targets of the ransomware attack, who often perceive it to be an existential issue for their business. This project also requires the widest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business applications, network architecture, and secure remote access. Progent's recovery experts use state-of-the-art collaboration tools to coordinate the complicated restoration effort. Progent understands the urgency of working quickly, tirelessly, and in unison with a client's management and IT staff to prioritize tasks and to get vital resources on line again as quickly as feasible.
- Data recovery: The effort required to restore files impacted by a ransomware assault depends on the state of the network, how many files are affected, and what restore techniques are needed. Ransomware attacks can take down key databases which, if not gracefully shut down, may have to be rebuilt from scratch. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other mission-critical applications are powered by SQL Server. Some detective work may be needed to find undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were off line at the time of the assault.
- Setting up advanced antivirus/ransomware protection: ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and medium-sized companies the benefits of the identical AV tools deployed by many of the world's biggest corporations including Netflix, Citi, and NASDAQ. By delivering in-line malware blocking, detection, containment, recovery and forensics in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Services include determining the type of ransomware used in the attack; identifying and making contact with the hacker persona; testing decryption tool; deciding on a settlement amount with the ransomware victim and the cyber insurance provider; negotiating a settlement and schedule with the hacker; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and operating the decryptor tool; troubleshooting failed files; building a clean environment; remapping and connecting datastores to reflect exactly their pre-encryption condition; and recovering machines and software services.
- Forensic analysis: This process is aimed at uncovering the ransomware attack's progress across the network from start to finish. This history of how a ransomware assault travelled within the network assists you to evaluate the impact and uncovers shortcomings in policies or processes that need to be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensic analysis is typically given a top priority by the cyber insurance provider. Because forensics can take time, it is vital that other key activities such as business resumption are pursued in parallel. Progent maintains a large team of IT and data security professionals with the skills required to perform activities for containment, operational continuity, and data recovery without disrupting forensics.
Progent has provided remote and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This breadth of skills gives Progent the ability to identify and integrate the undamaged pieces of your information system after a ransomware assault and reconstruct them rapidly into a functioning network. Progent has collaborated with leading insurance providers like Chubb to assist businesses clean up after ransomware assaults.
Contact Progent for Ransomware Cleanup Services in Pleasanton
For ransomware system restoration services in the Pleasanton metro area, phone Progent at 800-462-8800 or see Contact Progent.