Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware assaults are typically unleashed on weekends and at night, when IT staff may take longer to recognize a break-in and are least able to organize a quick and forceful defense. The more lateral movement ransomware is able to manage inside a target's network, the longer it will require to restore core operations and scrambled files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineers can assist businesses in the Pleasanton metro area to identify and isolate breached servers and endpoints and protect undamaged resources from being penetrated.

If your network has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Pleasanton
Modern variants of crypto-ransomware like Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any accessible system restores and backups. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make system restoration nearly impossible and basically throws the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, insist on a settlement payment for the decryptors required to recover scrambled data. Ransomware assaults also try to exfiltrate files and TAs require an additional payment in exchange for not publishing this information on the dark web. Even if you are able to restore your network to an acceptable point in time, exfiltration can be a big issue according to the sensitivity of the stolen information.

The restoration work after a ransomware incursion has several crucial stages, most of which can be performed in parallel if the recovery team has a sufficient number of members with the required skill sets.

  • Quarantine: This time-critical initial step involves arresting the lateral spread of the attack within your network. The longer a ransomware attack is allowed to run unrestricted, the longer and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Containment activities consist of isolating affected endpoints from the rest of network to minimize the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This covers restoring the network to a basic acceptable degree of capability with the least downtime. This process is typically the highest priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and mission-critical applications, network architecture, and protected remote access management. Progent's ransomware recovery experts use state-of-the-art collaboration tools to organize the complex restoration effort. Progent appreciates the importance of working rapidly, continuously, and in unison with a client's managers and IT staff to prioritize tasks and to put vital services back online as quickly as possible.
  • Data recovery: The work required to recover files impacted by a ransomware attack depends on the state of the network, how many files are affected, and which recovery techniques are needed. Ransomware assaults can take down pivotal databases which, if not properly shut down, might have to be reconstructed from scratch. This can include DNS and AD databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical platforms depend on Microsoft SQL Server. Often some detective work could be needed to find clean data. For instance, undamaged OST files may exist on employees' PCs and notebooks that were not connected during the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including administrators.
  • Deploying advanced antivirus/ransomware defense: ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized businesses the advantages of the same AV technology used by some of the world's largest enterprises such as Walmart, Citi, and Salesforce. By providing real-time malware filtering, identification, mitigation, recovery and forensics in a single integrated platform, ProSight Active Security Monitoring reduces total cost of ownership, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if there is one. Activities consist of determining the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the hacker; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency payment to the hacker; acquiring, reviewing, and using the decryption utility; troubleshooting failed files; building a pristine environment; mapping and reconnecting drives to reflect precisely their pre-attack condition; and reprovisioning computers and software services.
  • Forensics: This process involves uncovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of how a ransomware attack travelled through the network helps your IT staff to assess the impact and uncovers gaps in security policies or work habits that should be rectified to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect anomalies. Forensics is commonly assigned a high priority by the insurance carrier. Since forensics can take time, it is critical that other important activities like operational resumption are performed in parallel. Progent maintains a large roster of information technology and security professionals with the skills required to carry out the work of containment, operational resumption, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided online and onsite network services throughout the U.S. for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have been awarded advanced certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers guidance in financial and ERP application software. This broad array of expertise gives Progent the ability to salvage and integrate the undamaged pieces of your IT environment following a ransomware assault and reconstruct them rapidly into a viable system. Progent has worked with top insurance providers like Chubb to help organizations recover from ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Pleasanton
For ransomware system restoration consulting in the Pleasanton metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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