Overview of Progent's Ransomware Settlement Negotiation Services in Albany
Ransomware Solutions ExpertsProgent has experience negotiating ransomware settlements with threat actors (TAs). Reaching an acceptable settlement is a complicated exercise that calls for a mix of field experience, IT knowledge and business savvy. It also requires close co-operation with the ransomware victim's IT staff and the insurance provider, if there is one. Since the number one goal of the ransomware victim is fast recovery, it is vital to establish response teams that work effectively, in parallel, and in close communication. Progent offers the breadth of technical knowledge and the deep bench of experts to complement your IT support team and restore your network quickly and affordably.

Services offered by Progent's ransomware negotiation team include:

  • Determining the type of ransomware involved in the attack
  • Identifying and communicating with the hacker
  • Assessing the likelihood of recovery
  • Testing the threat actor's decryption capabilities
  • Determining a settlement range with the ransomware victim and the insurance provider
  • Negotiating a settlement and schedule with the hacker
  • Confirming accordance with anti-money laundering (AML) laws
  • Managing the crypto-currency transfer to the hacker
  • Receiving, reviewing, and operating the threat actor's decryptor tool
  • If necessary, contacting the TA for technical help with the decryption tool
Concurrent with the settlement negotiations, Progent's ransomware staff can help with:
  • Quarantining affected endpoints and data stores to prevent further progress of the assault
  • Creating replicas of each infected server and endpoint and data store in order to perform forensics without interfering with restoration
  • Installing A/V agents to all clean endpoints
  • Restoring files from offline backups or uncompromised endpoints
  • Creating a clean environment
  • Remapping and connecting datastores to match exactly their pre-attack condition
Once the decryption tool has been learned, Progent can help you to recover computers and services to their pre-arrack condition. Progent can also help you to conduct a full forensic review and create a report to share with the cyber insurance carrier. This document identifies cybersecurity vulnerabilities that must be eliminated and suggests steps to be taken to block subsequent ransomware attacks.

Paying Exfiltration Ransoms
Beyond extorting money for a decryption tool, modern variants of ransomware like Ryuk, Maze, Netwalker, and Nephilim often try to steal (or "exfiltrate") information. Hackers are then able to require an additional settlement for not divulging this information or selling it. Unfortunately, there exists no method to prove that exfiltrated data have been totally erased by the hacker. In fact, in numerous instances the TA has limited say about where the information ends up. Settling an exfiltration ransom does not free you from the need for engaging the guidance of privacy attorneys, conducting an audit on which files were stolen, and carrying out the required alerts to impacted entities. In general, paying an exfiltration ransom is not recommended.

Progent's Background
Progent has provided online and on-premises network services across the U.S. for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have earned high-level certifications in core technology platforms such as Cisco networking, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP application software. This breadth of skills allows Progent to identify and integrate the surviving parts of your information system following a ransomware attack and reconstruct them quickly into a functioning system. Progent has worked with top cyber insurance providers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent about Ransomware Settlement Guidance in Albany
To contact with Progent about ransomware settlement negotiation services in Albany, phone Progent at 800-462-8800 or go to Contact Progent.



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    Even if your company has a small network services staff and a modest technology budget, your information network can still feature the same high reliability and performance that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT professionals, the latest network management products for proactive monitoring and threshold alarms, and cost-effective support packages such as a help desk service to keep your mission-critical business applications and servers up and running.

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    Progent's certified Windows Server 2019 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 offers major enhancements in scale, speed, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.

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    Progent's Experts Group provides consulting in key areas such as Macintosh networking and programs; Support for Linux-powered, UNIX-powered, and Sun Solaris environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM consulting; Strategic and specialized program help; Chief Information Officer, management information analyst, and project management services; Special applications design and deployment; Web, eCommerce, EDI, and client portal development and integration; Database support and performance help; Business information expertise; and Telecom systems support.

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    Fortinet next-generation firewalls are leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can assist you to integrate your Fortinet FortiGate firewalls to safeguard your digital assets at the enterprise perimeter, within the data center core, at branch locations, and in the cloud.

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    Microsoft allows you to create transparent hybrid environments that integrate Microsoft 365 and on-premises Exchange systems. This allows you to have some Exchange mailboxes located on your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can assist you with any facet of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver occasional support to help you through challenging technical bottlenecks and also offer extensive project management outsourcing to make sure your hybrid Exchange initiative is successfully completed on time and on budget.

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    Progent's Jabber consultants offer online or onsite support to assist organizations of any size to design, deploy, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide in-depth support for all the products, technologies and services that go into creating a cohesive Cisco Jabber collaboration solution such as Cisco network devices and management software, Microsoft 365 applications, Windows and Mac computers, iOS and Android smartphones and tablets, SIP trunking, WiFi networks, cyber security, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration ecosystem.

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