Buffalo 24x7x365 Emergency CryptoLocker
Infection Identification and Repair Consulting
For Mission Critical Information Environments
Case Study: Crypto-Ransomware Virus Cleanup and Business Continuity of Operations
Ransomware : Your Worst Information Technology Disaster
Crypto-Ransomware has become an escalating cyber pandemic that represents an extinction-level threat for businesses of all sizes unprepared for an attack. Different iterations of ransomware like the Dharma, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been around for many years and continue to cause havoc. The latest variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor, as well as daily unnamed viruses, not only do encryption of on-line data but also infiltrate most accessible system protection. Data synchronized to the cloud can also be held hostage. In a poorly architected environment, it can render automatic restore operations impossible and effectively knocks the entire system back to square one.
Recovering applications and data following a ransomware attack becomes a race against the clock as the victim tries its best to contain the damage, eradicate the ransomware, and resume business-critical operations. Due to the fact that ransomware needs time to replicate, penetrations are frequently launched during nights and weekends, when successful penetrations may take more time to detect. This compounds the difficulty of quickly marshalling and coordinating a capable mitigation team.
Progent offers a range of solutions for protecting organizations from crypto-ransomware attacks. These include team member training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, plus deployment of the latest generation security appliances with machine learning capabilities from SentinelOne to identify and suppress zero-day cyber threats rapidly. Progent also can provide the assistance of veteran ransomware recovery consultants with the skills and commitment to restore a compromised system as soon as possible.
Progent's Ransomware Recovery Support Services
After a ransomware invasion, even paying the ransom demands in cryptocurrency does not ensure that merciless criminals will return the needed codes to decipher any or all of your files. Kaspersky determined that 17% of ransomware victims never recovered their files even after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms are often a few hundred thousand dollars. For larger enterprises, the ransom demand can reach millions. The alternative is to piece back together the key parts of your Information Technology environment. Absent the availability of essential data backups, this calls for a wide complement of skill sets, professional team management, and the willingness to work continuously until the job is complete.
For decades, Progent has offered expert Information Technology services for companies throughout the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have been awarded high-level certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, SANS GIAC, and CMMC 2.0. (See Progent's certifications). Progent in addition has experience in financial management and ERP software solutions. This breadth of expertise provides Progent the capability to rapidly determine important systems and organize the remaining parts of your IT environment following a ransomware attack and configure them into a functioning system.
Progent's recovery group uses best of breed project management tools to orchestrate the complex recovery process. Progent appreciates the urgency of acting quickly and in concert with a customer's management and IT resources to assign priority to tasks and to put key services back online as fast as possible.
Customer Story: A Successful Crypto-Ransomware Incident Recovery
A client hired Progent after their organization was penetrated by the Ryuk ransomware. Ryuk is generally considered to have been created by Northern Korean state criminal gangs, possibly using techniques exposed from the United States NSA organization. Ryuk seeks specific companies with little ability to sustain operational disruption and is among the most lucrative versions of crypto-ransomware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing business based in the Chicago metro area and has around 500 workers. The Ryuk intrusion had brought down all business operations and manufacturing capabilities. Most of the client's backups had been online at the start of the intrusion and were eventually encrypted. The client was taking steps for paying the ransom (in excess of $200K) and wishfully thinking for the best, but ultimately utilized Progent.
Progent worked with the client to quickly identify and assign priority to the most important elements that needed to be addressed to make it possible to continue company functions:
- Microsoft Active Directory
- Microsoft Exchange Server
- Accounting/MRP
In less than 2 days, Progent was able to restore Active Directory services to its pre-attack state. Progent then accomplished reinstallations and hard drive recovery of mission critical systems. All Exchange schema and configuration information were usable, which accelerated the rebuild of Exchange. Progent was also able to locate non-encrypted OST files (Outlook Email Offline Data Files) on user PCs and laptops in order to recover mail data. A recent offline backup of the customer's accounting systems made them able to return these vital programs back servicing users. Although a lot of work needed to be completed to recover totally from the Ryuk damage, core services were recovered rapidly:
Throughout the next month critical milestones in the recovery process were accomplished through close collaboration between Progent team members and the customer:
- In-house web sites were returned to operation without losing any information.
- The MailStore Server exceeding 4 million historical messages was restored to operations and accessible to users.
- CRM/Customer Orders/Invoicing/AP/AR/Inventory modules were 100 percent operational.
- A new Palo Alto 850 firewall was installed and configured.
- 90% of the user desktops and notebooks were fully operational.
Conclusion
A likely business extinction catastrophe was avoided due to top-tier professionals, a broad range of subject matter expertise, and tight collaboration. Although in analyzing the event afterwards the ransomware penetration described here would have been identified and disabled with modern cyber security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and properly executed security procedures for data backup and keeping systems up to date with security patches, the fact remains that state-sponsored cyber criminals from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do get hit by a crypto-ransomware incident, remember that Progent's roster of experts has proven experience in ransomware virus defense, remediation, and data recovery.
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Ransomware Protection Services Offered by Progent
Progent can provide businesses in Buffalo a variety of online monitoring and security evaluation services designed to help you to minimize the threat from crypto-ransomware. These services include modern AI capability to uncover zero-day strains of ransomware that can evade traditional signature-based security solutions.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting. - ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your client-server infrastructure by providing an environment for performing common tedious jobs. These can include health monitoring, patch management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT management staff and your Progent technical consultant so that emerging problems can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting. - ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services. - ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities created to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms. - ProSight Data Protection Services (DPS): Backup and Recovery Services
Progent has worked with leading backup technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and rapid recovery of important files/folders, applications, system images, plus virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering. - ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other personal devices. Using 2FA, when you log into a secured online account and give your password you are asked to confirm who you are on a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used as this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security. - Outsourced/Co-managed Service Desk: Help Desk Managed Services
Progent's Call Center managed services allow your IT team to outsource Support Desk services to Progent or split activity for Help Desk services transparently between your in-house support team and Progent's nationwide roster of IT support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service offers a transparent supplement to your corporate IT support organization. User access to the Help Desk, delivery of technical assistance, issue escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the support database are cohesive whether incidents are resolved by your internal support staff, by Progent's team, or both. Read more about Progent's outsourced/shared Call Center services. - Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Remediation
Progent's Active Defense Against Ransomware is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. Progent Active Security Monitoring services safeguard local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ransomware protection and cleanup services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Read more about Progent's ProSight IT Asset Management service. - Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable alternative for assessing, testing, scheduling, applying, and tracking updates to your dynamic IT system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Find out more about Progent's patch management services. - ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend physical and virtual endpoints against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire threat progression including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense. - ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent'sProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
An index of content::
24x7x365 Forefront Network Inspection System Online Help
Threat Management Gateway Consultant Services
Microsoft Forefront TMG 2010 is based on the proven security technologies of Internet Security and Acceleration Server 2006 and offers a centrally managed web gateway that acts as a single-server platform for an array of security features including an multi-layer firewall, URL filtering, malware inspection, IPS, reputation services, VPN control, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting capabilities, allows customized reporting powered by SQL Server, works with Active Directory to simplify authentication, and can be installed as a virtual server to cut expenses and improve availability. Progent's Microsoft engineers can help your company to design and execute pilot and production implementations; interface Forefront Threat Management Gateway with Windows 2008, AD, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint; set up Forefront Threat Management Gateway 2010 to operate on a virtual server with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also assist your organization to upgrade economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
Failover Clusters Windows Server 2008 Information Technology Consulting
Clustering Windows Server 2008 Online Troubleshooting
The server cluster technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 is radically re-engineered to simplify the deployment, configuration, and administration of server clusters that offer improved levels of system availability, protection, efficiency, and versatility. New or enhanced features include automated cluster Validation, easier configuration and deployment, unified cluster administration, new cluster infrastructure for increased uptime, hardened security and quorum structure, fewer failure points, greater storage and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist your company assess the business benefits of failover clusters, design and execute an installation, educate your IT staff to manage your failover clusters, provide ongoing consulting and support services, and create and validate a disaster recovery procedure.
Small Business Technicians
Small Office Small Business Network Consulting Group
Progent provides the help of Microsoft and Cisco-Certified IT consulting experts to offer customers economical alternatives to help businesses maximize the value of Microsoft and Cisco technology. For environments that span from remote offices to large corporations, Progent's expert consultants can show you how to improve your information system's e-mail infrastructure, security, availability, throughput, and network management.
Troubleshooting Exchange 2003 Upgrade
Exchange Server 2003 Remote Support Services
Progent's Microsoft-certified consultants offer technical support and IT consulting services for Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete line of Microsoft Servers. Progent's upgrade, integration, administration, and support services for Exchange 2003 Server include planning, installation, documentation, onsite and remote technical support, Help Desk Call Center support, expert security evaluation, and full-service IT outsourcing.
Cisco Firepower Configuration Network Engineer
Integration Services Cisco Firepower 1000 Series Firewalls
The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-premier CCIE network consultants can assist you to manage your current PIX or ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, integrate, tune, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.
Aironet 600 Access Point Remote Technical Support
Aironet 1700 Access Point IT Services
Progent's Cisco CCIE-certified wireless infrastructure consultants offer remote or on-premises integration and debugging support to assist you to plan, implement, upgrade, optimize, manage and debug Aironet Wi-Fi access point environments of any scale or architecture. Progent's Cisco wireless controller experts can also assist you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to create a seamless enterprise connectivity foundation that is easy to manage and expand. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, location and setup of Aironet wireless APs to work with your specific workplace design, construction, and expected workloads.
Engineer SCCM Intune Integration
SCCM Software Inventory IT Services
Configuration Manager automates software deployment across multiple sites, streamlines security and compliance settings control, inventories network assets, guards against corporate data leakage, performs network health reporting, allows secure end-user self service, and delivers a single point of control for administering mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration experts can help your organization with any aspect of planning, installing, operating and repairing a System Center Configuration Manager solution for local, cloud, or hybrid environments.
Juniper SSG5 Router Consulting Services
Juniper SSG140 Router Consultant
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Dynamics GP Custom Software Support Services
Emergency Dynamics GP App Development Design Firms
Progent's background delivering Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools make it possible to design custom mission-critical programs and eCommerce environments that integrate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting consultants can show you how to design reports that allow you to analyze your business more thoroughly, turning uncooked data into valuable understanding of your business.
Cisco Firepower NGIPS Consultant Services
Cisco Firepower 1000 Series Firewalls Engineer
The current Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new deployments. Progent's Cisco-premier CCIE network experts can help your company to maintain your existing PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, deploy, optimize, manage and troubleshoot firewall solutions built around Cisco ASA firewalls with Firepower Services.
Computer Engineer Consulting Support for IT Service Providers
Support for IT Service Firms Computer Engineer
Progent's Support Program for IT Service Organizations lets you take advantage of Progent's consulting experts under your own service brand as a seamless arm of your network services team.
Help and Support Failover Clusters Windows Server 2008
24-7 Windows 2008 Cluster Server Specialists
The clustering technology built into the high-end versions of Windows Server 2008 is dramatically redesigned to simplify the deployment, configuration, and management of server clusters that provide improved levels of network dependability, protection, performance, and flexibility. New or enhanced features include cluster Validation, easier configuration and installation, improved cluster administration, redesigned cluster infrastructure for increased availability, hardened protection and quorum structure, fewer failure points, more disk and RAM capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist you evaluate the business benefits of failover clusters, design and execute an installation, train your IT personnel to manage your cluster environment, provide ongoing consulting and technical help services, and create and test a workplace recovery procedure.
Remote Monitoring and Reporting Technology Consulting
Remote Monitoring and Reporting Network Consultants
Remote continuous monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the health of your IT system and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management technology has advanced so far that companies of all sizes can afford a degree of network stability that was previously limited to enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions delivered as economical services designed to assist your company to identify and resolve a an array of network issues before they get big enough to hurt your business.
24 Hour Windows, UNIX, Solaris Support Services
Troubleshooting Windows and Solaris
Progent's UNIX family support services offer small companies and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience offers you a convenient one-stop source to help you create and maintain a secure and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Oracle database administration Security Organization
Oracle Contract Development
Progent offers fast and affordable online access to an authorized Oracle database administration expert or an Oracle application developer. Progent can provide advanced database administration services for any version of Oracle's RDBMS platform and can also help design, create, enhance, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Data Guard replication tools and ASM file/volume manager.
Network Consultant Wireless
Blackberry Engineer
Progent's professionals provide expertise in a variety of disciplines related to mobile networking such as network architecture, Activesync, wireless security, wireless e-mail, Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft certified professionals can save your organization time and expense by using their wireless background to show you how to select and configure mobile access technologies that make sense for your company. Progent can also tune your network infrastructure so that wireless PDAs perform more reliably.
Solaris Security Consultants
UNIX Cybersecurity Contractors
If your business has a Solaris network or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-certified security specialists can help your whole enterprise in a broad range of security topics including security administration procedures, security architecture and strategies, connection control products and methodology, applications development security, business processes security, physical security, communications, network and web security, and business continuity planning. CISM, CISSP and ISSAP stipulate the core competencies and international standards of knowledge that information security managers are required to master. These accreditations provide executive management the confidence that consultants who have earned their CISM, CISSP or ISSAP certification have the background and knowledge to offer world-class security management and engineering services.
Google Cloud SQL Professional
Google Cloud Compute Engine solutions Technology Professional
Progent offers affordable online and on-premises support to help businesses of any size to move any part of their critical IT infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment expense and enable the use of Google's state-of-the-art machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform integration including needs analysis, readiness evaluation, system design, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security and compliance.
Specialists Mac Technical Support
macOS Troubleshooting Specialist
Progent provides nationwide online help and consulting services for companies that run macOS and OS X networks or whose IT systems include a mix of Apple Mac and Microsoft technology. Progent's experts can provide Mac clients a range of IT services including desktop support, migration to the latest version of macOS from other earlier versions of macOS or OS X, plus help with Mac application software. Progent can also assist your business with Apple iPhone and iPad integration and management, or moving to iCloud. Online IT help provides optimum leverage for your information technology dollar by preserving user productivity and limiting the hours billed for computer analysis and repair. Sophisticated online access utilities and skilled technicians and engineers allow Progent to handle the majority of IT issues without wasting time and money by traveling to your location. In the vast majority of situations your IT issues can be dealt with by telephone or via a combination of telephone help and remote network analysis. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP premier security specialists to help with the toughest system issues.
MRTG Onsite Technical Support
Linux Network Monitoring IT Consulting
Network monitoring typically consists of observing a system's resource utilization to help identify data traffic bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that work under Linux and can be deployed to monitor mixed-platform networks where UNIX and Windows coexist. Progent's network integration consultants can show you how to take advantage of both these tools to tune and troubleshoot your network. Progent's Linux support professionals provide small companies and developers assistance with managing and supporting UNIX/Linux and Solaris networks that coexist with Microsoft-based technology.
Adobe Illustrator Training
Adobe Illustrator Trainer
Progent's Apple Mac experts can promote the creative facets of Macintosh environments by offering help services and education in graphics, sound, and motion video. Progent's support professionals offer help in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or setting up an audio/video production studio.
macOS Online Troubleshooting Technology Professional
macOS Network Engineer
Progent offers nationwide remote phone support and troubleshooting services for businesses that run macOS and OS X environments or whose IT systems include a combination of Mac and Microsoft products. Progent's experts can provide Apple macOS and OS X clients a variety of IT services such as desktop support, migration to the most recent version of macOS from legacy editions of Apple macOS or OS X, plus help with Mac applications. Progent can also assist you with iPhone and Apple iPad integration and management, or moving to Apple's iCloud. Remote network consulting offers maximum leverage for your information technology budget by preserving client efficiency and shortening the time charged for network analysis and repair. Advanced online support technology and experienced technicians and consultants allow Progent to handle most IT issues without wasting time and money by traveling to your location. In the vast majority of situations your network issues can be dealt with over the phone or via a combination of telephone support and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISSP certified security professionals to help you with the most challenging system issues.
ProSight certificate expiration management Technology Professional
ProSight domain management Professionals
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of the time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it.
SCCM 2012 Mobile Device Management Support and Setup
SCCM 2012 Planning Engineer
Progent's Microsoft-certified consultants can help your organization to prepare for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to Configuration Manager 2012 from a legacy device management solution or assist you to enhance your current SCCM 2012 environment to accommodate your changing business requirements. Also, Progent can help you to build an infrastructure that fully supports SCCM by providing advanced consulting support for related Microsoft platforms such as ADDS, Microsoft SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).
Support and Integration Virtual Server Administration Website
Microsoft Hyper-V Server Virtualization Consulting
Progent's network professionals can help you analyze the possible advantages of Hyper-V-powered server virtualization for your business, perform test installations to validate Hyper-V's operation with your line-of-business applications, assess your network and server infrastructure for smooth performance with virtual server solutions, assist you in moving to Windows Server 2008 and configuring Hyper-V, train your IT personnel to monitor and manage Hyper-V, provide expert consulting support for improving the protection of your virtual machines, establish and test disaster recovery processes that maximize network availability, and deliver continuing consulting and maintenance including low-cost online repair and turn-key Help Desk outsourcing.
Private Cloud Integration Specialist
Private Cloud Virtual Datacenter Hosting Consultants
Progent's ProSight Virtual Hosting offers proven virtualization architecture, a world-class data center, and the technical services of Progent's Microsoft-certified consulting group to provide small and midsize companies with a complete IT outsourcing alternative that enhances network dependability and protection, eliminates management distraction, and saves money. With Progent's Private Cloud Hosting, a small or midsize company can have all of its operating system platforms and key business application servers hosted in a secure and reliable facility on a high-performance, non-stop virtual server configured and maintained by Progent's network service professionals.
Cisco Content Distribution Manager On-site Support
24/7 F5 Networks 3DNS Onsite Technical Support
Progent provides high availability load balancing consulting that addresses network load balancing, load balanced applications, network infrastructure routing, and content dispatching technology including F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent offers consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.
Award Winning Online Help Linux Network Monitoring
24-7 Linux Network Monitoring Specialist
Network monitoring commonly consists of observing a system's resource usage to help uncover throughput backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that work under Linux or UNIX and can be used to monitor multi-OS networks where Linux and Windows operate together. Progent's system integration engineers can help you use both these programs to tune and repair your network. Progent's UNIX consulting professionals provide small companies and programmers help with administering and supporting UNIX/Linux and Solaris systems that work with Microsoft-based products.
Linux Online Support services
Linux RedHat Remote Consult
Progent provides national urgent technical support and troubleshooting services for companies who run networks powered by variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft technology. Remote network consulting offers maximum leverage for your information technology budget by protecting user productivity and limiting the hours charged for network analysis and repair. Advanced remote support technology and skilled technicians and engineers allow Progent to handle most IT problems without squandering time and expense by traveling to your location. In most of cases your network problems can be dealt with by telephone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISA premier security professionals to assist you with the most challenging network problems.
Microsoft Activesync Outsourcing
Emergency Activesync Consultant
Progent's professionals offer expertise in multiple disciplines related to mobile networking such as system architecture, Activesync, wireless security, wireless email, Microsoft Windows Mobile, RIM Blackberry, and wireless software programming. Progent's Microsoft and Cisco certified professionals can save your business time and expense by applying their wireless experience to show you how to select and configure mobile networking technologies that fit the needs of your company. Progent can also optimize your IT infrastructure so that wireless PDAs perform more reliably.
Cisco VTC Engineer
Polycom RTX Telepresence Specialist
Progent can provide the support of a senior consultant with years of experience configuring, managing, and upgrading immersive telepresence platforms from top-tier suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal network support team, your Internet Service Provider, and your video conferencing platform vendor to help your company maximize the business value of your telepresence ecosystem.
Accounting System Programming
Microsoft MRP Support
Progent's team of application experts offer advanced consulting, software programming, deployment help, and online classes for popular business applications covering vital areas including ERP, financials, management analytics, web commerce application development, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of experience delivering high-level consulting and troubleshooting services online, Progent can assist small businesses throughout the United States to save the lost productivity and fees related to travel and on-premises visits without sacrificing the high quality of consulting services.
Emergency Firewall Setup Juniper Junos Management
Auditor Juniper Junos J-Web
Progent's Juniper Networks-certified network consultants can assist your company to plan and deploy Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and migrate smoothly from outdated products to current releases. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network operating system to help your business to streamline the management and improve the protection of your Juniper VPN appliances and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help you maintain networks that include a mix of Juniper's OS platforms.
SentinelOne Malware Forensics Experts Support and Integration
SentinelOne Endpoint Protection Professionals
Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management platform that incorporates machine learning technology and advanced services to provide cutting-edge endpoint detection and response (EDR).
Aten IP9001 Consulting Services
Peppercon eRIC Consulting Services
Remote management cards give network administrators complete control over a server without the need for an on-site presence. Using remote management cards, all console screen data plus keyboard and mouse functionality are transferred to an off-site session to an IT expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to plan, deploy, and support a high-availability company network that includes remote server management cards and Progent can utilize these remote management cards to deliver low-cost off-site technical assistance. Progent is familiar with a number of remote server management cards such as Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.
Emergency Microsoft Certified Consultant Windows 2019
Help and Support Windows Server 2019 LEDBAT
Progent's certified Windows Server 2019 experts can help your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant improvements in capacity, performance, ease of management, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.
Enterprise hybrid cloud Professional
Microsoft Azure enterprise hybrid cloud solutions Consultant Services
Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical IT assets along with one or more public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Azure enterprise hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
NodeZero Certified Security Penetration Testing Cybersecurity Contractor
NodeZero Cybersecurity Penetration Testing Security Firms
Progent's certified security experts can perform NodeZero-powered threat assessments to make sure your security defense tools and policies are properly configured and effective.
Wireless Network Computer Consultants
Office Wireless Technology Consulting
Progent's wireless consultants can help small companies plan, choose, pilot, deploy and support secure building-to-building wireless bridging products that integrate seamlessly into your IT network while offering a level of protection that matches or excels wireline interfaces. Progent provides experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless providers and can show you how to select and install the wireless link solutions that fit best with your company requirements.
Online Help SCVMM 2016 and Operations Manager
SCVMM 2016 and SQL Server Remote Support Services
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network management products and is designed to offer a unified mechanism for deploying and managing virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can help organizations of any size with any aspect of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you migrate smoothly from older versions of VMM, design workflows for building and installing virtual machines and hosts, implement high-availability compute and storage clusters, connect your datacenter resources with public clouds, configure virtual switches, write and refine PowerShell scripts, and help you assess the potential advantages of new capabilities such as Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor professionals offer world-class Hyper-V consulting and VMware ESXi support.
Exchange Server 2010 Migration Consultants
Exchange 2003 to Exchange 2010 Upgrade Services
Progent's Microsoft and Cisco-certified consulting engineers can help your organization to assess the value of Microsoft Exchange 2010 for your business and can assist your IT staff to design and implement an efficient upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast return on investment by increasing your workers' efficiency, cutting the cost of hardware and support, simplifying management, and integrating your key communications technologies.
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