Ransomware : Your Feared IT Disaster
Ransomware  Remediation ConsultantsRansomware has become an escalating cyber pandemic that represents an extinction-level danger for businesses vulnerable to an assault. Versions of crypto-ransomware such as CryptoLocker, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been running rampant for years and continue to cause damage. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, as well as frequent as yet unnamed newcomers, not only encrypt online data but also infect many available system backup. Information replicated to the cloud can also be ransomed. In a poorly architected system, this can render automatic restoration useless and effectively knocks the datacenter back to zero.

Getting back online programs and data after a ransomware event becomes a sprint against time as the targeted business fights to stop lateral movement and remove the ransomware and to resume mission-critical activity. Due to the fact that ransomware requires time to replicate, assaults are frequently launched during weekends and nights, when successful attacks in many cases take longer to discover. This compounds the difficulty of rapidly assembling and orchestrating a qualified mitigation team.

Progent offers a range of services for securing Norfolk organizations from crypto-ransomware attacks. Among these are user education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat protection to discover and suppress day-zero malware attacks. Progent also offers the assistance of veteran crypto-ransomware recovery consultants with the track record and commitment to reconstruct a compromised network as soon as possible.

Progent's Crypto-Ransomware Recovery Services
After a crypto-ransomware attack, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that criminal gangs will return the needed keys to unencrypt all your information. Kaspersky estimated that seventeen percent of ransomware victims never recovered their information after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET estimated to be around $13,000 for smaller businesses. The other path is to re-install the key elements of your Information Technology environment. Absent the availability of complete system backups, this requires a broad range of skill sets, professional team management, and the capability to work non-stop until the job is finished.

For two decades, Progent has provided expert IT services for companies throughout the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have earned high-level certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security engineers have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise with financial management and ERP applications. This breadth of experience affords Progent the skills to knowledgably identify necessary systems and organize the remaining components of your computer network system after a crypto-ransomware attack and configure them into an operational system.

Progent's security group utilizes best of breed project management systems to coordinate the sophisticated restoration process. Progent understands the urgency of working rapidly and together with a client's management and IT resources to assign priority to tasks and to get the most important systems back online as soon as humanly possible.

Client Case Study: A Successful Ransomware Penetration Response
A small business hired Progent after their organization was penetrated by the Ryuk crypto-ransomware. Ryuk is believed to have been deployed by North Korean state sponsored hackers, suspected of using technology leaked from the United States National Security Agency. Ryuk goes after specific companies with little or no ability to sustain disruption and is one of the most lucrative examples of ransomware malware. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturer headquartered in Chicago with around 500 employees. The Ryuk penetration had disabled all business operations and manufacturing processes. Most of the client's information backups had been directly accessible at the beginning of the attack and were damaged. The client was pursuing financing for paying the ransom (in excess of $200,000) and hoping for the best, but in the end reached out to Progent.

"I cannot tell you enough in regards to the support Progent gave us throughout the most fearful time of (our) company's life. We would have paid the cyber criminals behind the attack if not for the confidence the Progent group afforded us. The fact that you were able to get our e-mail system and important applications back into operation faster than 1 week was amazing. Every single person I talked with or e-mailed at Progent was urgently focused on getting my company operational and was working all day and night on our behalf."

Progent worked together with the customer to quickly get our arms around and assign priority to the key applications that needed to be restored to make it possible to continue company functions:

  • Active Directory (AD)
  • E-Mail
  • Financials/MRP
To start, Progent adhered to AV/Malware Processes event mitigation industry best practices by stopping lateral movement and removing active viruses. Progent then began the process of restoring Microsoft Active Directory, the heart of enterprise systems built upon Microsoft Windows technology. Microsoft Exchange Server email will not work without Windows AD, and the businesses' financials and MRP applications utilized Microsoft SQL, which depends on Active Directory for authentication to the information.

In less than 48 hours, Progent was able to rebuild Windows Active Directory to its pre-intrusion state. Progent then charged ahead with reinstallations and storage recovery of the most important servers. All Exchange Server ties and attributes were intact, which accelerated the rebuild of Exchange. Progent was able to assemble local OST files (Outlook Email Offline Folder Files) on staff PCs and laptops in order to recover email information. A not too old off-line backup of the customer's financials/MRP systems made it possible to return these required services back available to users. Although significant work remained to recover completely from the Ryuk attack, essential systems were recovered quickly:

"For the most part, the production line operation showed little impact and we delivered all customer deliverables."

Over the following few weeks key milestones in the recovery project were achieved in tight cooperation between Progent team members and the customer:

  • In-house web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server with over 4 million archived emails was spun up and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were 100 percent restored.
  • A new Palo Alto 850 firewall was installed.
  • Ninety percent of the desktop computers were being used by staff.

"A huge amount of what transpired those first few days is mostly a haze for me, but my management will not forget the commitment each of your team accomplished to give us our business back. I've utilized Progent for the past ten years, possibly more, and each time Progent has impressed me and delivered as promised. This situation was a life saver."

A possible business-killing catastrophe was averted due to dedicated experts, a broad range of subject matter expertise, and close teamwork. Although in analyzing the event afterwards the crypto-ransomware incident detailed here should have been prevented with current security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user and IT administrator education, and properly executed security procedures for data backup and applying software patches, the fact is that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a ransomware attack, feel confident that Progent's team of experts has a proven track record in ransomware virus blocking, remediation, and data restoration.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), I'm grateful for allowing me to get rested after we got past the initial push. All of you did an amazing effort, and if anyone that helped is around the Chicago area, a great meal is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Norfolk
For ransomware system restoration expertise in the Norfolk metro area, call Progent at 800-462-8800 or go to Contact Progent.

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