Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Remediation ExpertsRansomware has become an escalating cyber pandemic that poses an existential danger for businesses of all sizes vulnerable to an attack. Versions of crypto-ransomware such as Reveton, WannaCry, Locky, Syskey and MongoLock cryptoworms have been out in the wild for a long time and continue to inflict havoc. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, as well as frequent unnamed newcomers, not only encrypt online files but also infect all configured system protection mechanisms. Data synched to cloud environments can also be encrypted. In a poorly architected environment, it can render any recovery hopeless and basically knocks the datacenter back to square one.

Getting back programs and information after a crypto-ransomware event becomes a race against time as the targeted business tries its best to stop lateral movement and cleanup the virus and to restore mission-critical activity. Since crypto-ransomware takes time to move laterally, penetrations are frequently sprung during weekends and nights, when penetrations typically take more time to recognize. This compounds the difficulty of quickly marshalling and coordinating a qualified response team.

Progent makes available an assortment of solutions for securing Norfolk organizations from ransomware attacks. Among these are staff training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based threat protection to identify and quarantine day-zero malware assaults. Progent in addition provides the services of veteran crypto-ransomware recovery consultants with the talent and commitment to re-deploy a breached environment as rapidly as possible.

Progent's Ransomware Recovery Help
Subsequent to a ransomware penetration, even paying the ransom in cryptocurrency does not ensure that distant criminals will respond with the codes to decipher all your information. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never restored their information after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The alternative is to piece back together the vital components of your Information Technology environment. Without access to full data backups, this requires a broad range of skills, well-coordinated team management, and the willingness to work non-stop until the recovery project is done.

For two decades, Progent has offered expert IT services for businesses across the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have been awarded high-level industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have earned internationally-recognized certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial systems and ERP applications. This breadth of expertise gives Progent the capability to efficiently understand critical systems and organize the remaining parts of your IT environment following a ransomware attack and rebuild them into a functioning system.

Progent's security group has top notch project management applications to coordinate the complex restoration process. Progent understands the importance of working swiftly and in unison with a client's management and Information Technology staff to prioritize tasks and to get critical services back on-line as fast as possible.

Customer Case Study: A Successful Ransomware Virus Recovery
A client sought out Progent after their organization was taken over by Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean state hackers, possibly using techniques leaked from the U.S. National Security Agency. Ryuk attacks specific companies with little or no ability to sustain disruption and is one of the most profitable incarnations of crypto-ransomware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company based in the Chicago metro area and has about 500 workers. The Ryuk attack had frozen all essential operations and manufacturing processes. The majority of the client's data backups had been directly accessible at the time of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom (more than two hundred thousand dollars) and wishfully thinking for the best, but in the end made the decision to use Progent.


"I can't thank you enough about the care Progent provided us during the most critical time of (our) businesses existence. We had little choice but to pay the cyber criminals behind the attack if not for the confidence the Progent group provided us. The fact that you were able to get our e-mail and critical applications back on-line sooner than a week was something I thought impossible. Every single consultant I interacted with or texted at Progent was urgently focused on getting us back online and was working breakneck pace on our behalf."

Progent worked with the client to quickly assess and prioritize the key applications that needed to be recovered to make it possible to restart business operations:

  • Windows Active Directory
  • E-Mail
  • Accounting and Manufacturing Software
To begin, Progent followed ransomware event response best practices by halting lateral movement and performing virus removal steps. Progent then started the steps of restoring Windows Active Directory, the key technology of enterprise environments built on Microsoft Windows Server technology. Microsoft Exchange Server email will not function without Windows AD, and the businesses' MRP software leveraged Microsoft SQL Server, which needs Windows AD for access to the information.

Within two days, Progent was able to re-build Active Directory services to its pre-intrusion state. Progent then completed setup and storage recovery on mission critical applications. All Exchange data and configuration information were intact, which accelerated the restore of Exchange. Progent was able to assemble non-encrypted OST data files (Outlook Offline Data Files) on team workstations to recover email data. A not too old offline backup of the businesses accounting software made it possible to recover these required applications back online. Although significant work needed to be completed to recover completely from the Ryuk damage, essential services were restored rapidly:


"For the most part, the production manufacturing operation did not miss a beat and we produced all customer sales."

Throughout the following few weeks key milestones in the recovery process were achieved in tight cooperation between Progent team members and the customer:

  • In-house web sites were brought back up with no loss of data.
  • The MailStore Server with over four million archived emails was brought online and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/AR/Inventory capabilities were fully functional.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Most of the desktop computers were being used by staff.

"So much of what happened that first week is mostly a blur for me, but my team will not forget the care all of your team accomplished to give us our business back. I've trusted Progent for the past ten years, maybe more, and every time I needed help Progent has shined and delivered. This time was no exception but maybe more Herculean."

Conclusion
A probable business-killing disaster was avoided with top-tier professionals, a wide spectrum of knowledge, and tight collaboration. Although in hindsight the ransomware virus penetration described here should have been identified and blocked with advanced security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and well thought out security procedures for information protection and applying software patches, the reality remains that government-sponsored cybercriminals from China, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware attack, remember that Progent's team of experts has extensive experience in ransomware virus defense, remediation, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were involved), I'm grateful for making it so I could get some sleep after we made it over the most critical parts. Everyone did an amazing job, and if any of your team is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Norfolk
For ransomware recovery expertise in the Norfolk area, phone Progent at 800-462-8800 or go to Contact Progent.



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    For large businesses, Progent can leverage in-house IT groups by providing extensive experience in supporting critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the national or global businesses with branches, Progent can act as a seamless local supplement of enterprise network management. Progent's enterprise consulting services include company-wide security, remote branch office support, system design, Sarbox conformance, project planning, and top-level service for multi-site office environments based on Enterprise Windows 2003. Progent can provide on-site consultants and technicians to help with a site relocation or office move, or a system architect to assist with setting up or utilizing an Internet Data Center or co-location site.

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    wireless LAN controller Online Support

    Cisco's {Catalyst Wi-Fi controllers simplify the administration of wireless networks by unifying the provisioning and control of Wi-Fi access points, optimizing Wi-Fi performance by reducing the effect of RF congestion, improving wireless uptime with rapid failover, and strengthening security by identifying threats and filtering traffic content based on user type and locale. Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controllers to manage and monitor wireless networks of any size. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's latest Wi-Fi controller solutions.

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  • Consultant Rates Service Providers
    Consulting Hourly Rate Information Technology Consulting Firms

    Progent's pricing model is to bill for online support and in-person help per minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services delivered during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to allow minor problems to fester.

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  • 64-bit Server Network Consulting
    Urgent 64-bit Server Specialists

    Progent's Microsoft-certified engineers can help you design, document, implement, administer, and repair a system-wide migration to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit infrastructure to make sure it supports all of the important 32-bit applications which you want to retain plus the latest 64-bit versions of software you wish to run.

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  • SMS Server 2003 Migration Remote Consulting
    SMS Server Migration Remote Consulting

    Progent's Microsoft certified consultants provide small and medium size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables you to install important applications rapidly and reliably to appropriate workers, reduce product costs and stay compliant by determining patterns of usage, improve Windows protection by improving your awareness of vulnerability and by installing targeted patches, manage your mobile workforce through industry standards independent of connection or location, and reduce operational costs by fully exploiting the management functions built into Windows. Progent's SMS consulting professionals can help you use SMS economically for automated software and application deployment, security patch control, and resource tracking management including software and appliance inventory.

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  • Microsoft Software Update Services IT Consulting
    Engineer WSUS

    Microsoft Windows Server Update Services enables IT administrators to deploy and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support staff can completely and easily manage the distribution of updates that are released through Microsoft Update to servers and desktops in an organization. Progent can assist you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring user's computers, defining the Group Policy parameters, and making sure your Microsoft Software Update Services Group Policy Object is associated with an Active Directory container appropriate for your network environment.

  • Urgent Consultant Services Microsoft Teams and Azure Active Directory Microsoft Teams high availability Specialist
  • Urgent Microsoft Windows Server 2008 R2 Professional Windows 2008 R2 Computer Engineer

  • Internal Cybersecurity Inventory Consult
    External Cybersecurity Inventory Consultant

    Progent offers small businesses two specially designed security inventory packages that include, for a preset price, remotely managed scans of your network security profile which are evaluated by professional security specialists who interpret the data collected by the remote scan, deliver unbiased summaries of your current security vulnerability, and offer suggestions for remediation. Progent offers two non-overlapping security evaluation scanning packages for external and internal scanning that are priced to meet the budgets of small companies while offering enterprise-quality evaluations of your IT network's vulnerability to assault.

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  • 24-Hour Microsoft 365 Word compatibility Engineer
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    Progent's certified Microsoft Office Word and Microsoft 365 Word experts offer a broad selection of affordable remote consulting services to assist your organization to manage your current Microsoft Word environment or help you to move to a current release of Microsoft Office Word. Services offered by Progent's Word experts include VBA programming, identifying and resolving compatibility issues between different versions of Office Word, interfacing Word with different Microsoft Office apps such as Excel and Microsoft Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security consulting, smart phone integration, and online training customized for individuals or groups.

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  • Virtual Service Desk Online Support 24x7 Shared Help Desk Support Outsourcing

  • Amazon MWS integration Programmer
    Cisco and Microsoft Certified Expert Amazon Marketplace Web Service programming Developer

    Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can broaden their market, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.

  • Voice over IP Engineers Office Communications Server 2007 Professional

  • CISSP-ISSEP Security Specialists
    CISSP-ISSEP Cybersecurity Consultants

    Progent's CISSP-premier cybersecurity experts can assist organizations of any size with any facet of information system security. Progent can implement cost-effective security solutions that guard a small business against advanced malware attacks or Progent can plan, deploy, and monitor an end-to-end security environment for hybrid networks that accommodate local, remote, and mobile users accessing IT resources distributed across a mix of physical datacenters and public and private clouds.

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  • Call Desk Sharing Costs IT Services
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    Progent's Help Desk outsourcing and co-sourcing services help businesses to save money and enhance productivity.

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  • Windows Server 2008 R2 Onsite Technical Support Microsoft Windows Server 2008 R2 Professional
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  • Windows Server 2019 Windows Time Service Integration Support Windows Server 2019 PowerShell IT Consultants

  • 24 Hour Co-managed Heldesk Technical Consultant
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    Progent's Shared Call Center service makes it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the top shared PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  • Windows Server 2022 Security and Compliance Network Consultant MCSE Expert Certified Windows Server 2022 and SQL Server Network Consultant
  • Wireless Security Inventory Professional External Cybersecurity Inventory Engineer

  • Windows Server 2022 Azure Arc Remote Support Services
    Windows Server 2022 Encrypted Networks Consulting

    Progent's certified Windows Server 2022 consultants can help your organization to plan and implement a cost-effective upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid model that integrates cloud-based Windows Server Online with a datacenter-based installation of Windows Server 2022.

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  • Best Computer Virus Forensics Remote Technical Support
    ProSight Active Security Monitoring Consultant

    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools by SentinelOne to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks.

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