Crypto-Ransomware : Your Feared Information Technology Disaster
Ransomware  Recovery ConsultantsRansomware has become a modern cyberplague that presents an existential threat for organizations unprepared for an attack. Different iterations of crypto-ransomware such as Dharma, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for years and still inflict destruction. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, as well as more as yet unnamed newcomers, not only do encryption of online files but also infect all available system restores and backups. Data synched to cloud environments can also be encrypted. In a vulnerable environment, this can render automated restoration useless and effectively knocks the entire system back to zero.

Restoring services and information following a ransomware attack becomes a sprint against the clock as the targeted business fights to contain the damage and eradicate the crypto-ransomware and to restore mission-critical activity. Because ransomware takes time to replicate, assaults are usually launched on weekends, when penetrations tend to take more time to discover. This multiplies the difficulty of promptly marshalling and orchestrating a knowledgeable mitigation team.

Progent provides a variety of help services for protecting Norfolk organizations from ransomware events. Among these are team member training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based threat defense to detect and suppress zero-day malware assaults. Progent in addition provides the assistance of experienced ransomware recovery engineers with the skills and commitment to re-deploy a breached environment as rapidly as possible.

Progent's Ransomware Restoration Support Services
Following a crypto-ransomware penetration, even paying the ransom demands in cryptocurrency does not ensure that criminal gangs will return the needed codes to unencrypt any or all of your information. Kaspersky ascertained that 17% of ransomware victims never restored their files even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the usual crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The alternative is to re-install the vital elements of your Information Technology environment. Without the availability of essential information backups, this requires a broad complement of skill sets, well-coordinated team management, and the capability to work non-stop until the task is completed.

For twenty years, Progent has provided professional IT services for companies across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have earned high-level certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity specialists have earned internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise in financial systems and ERP application software. This breadth of experience gives Progent the ability to quickly ascertain necessary systems and re-organize the remaining pieces of your IT system following a ransomware penetration and assemble them into an operational network.

Progent's ransomware team of experts utilizes state-of-the-art project management tools to orchestrate the complicated restoration process. Progent understands the importance of acting quickly and in concert with a client's management and IT staff to prioritize tasks and to get the most important systems back online as fast as possible.

Client Case Study: A Successful Crypto-Ransomware Attack Restoration
A small business hired Progent after their organization was taken over by Ryuk ransomware. Ryuk is believed to have been launched by Northern Korean state hackers, possibly using algorithms exposed from America's NSA organization. Ryuk seeks specific companies with little or no tolerance for disruption and is among the most lucrative examples of ransomware viruses. Headline targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company based in Chicago with about 500 employees. The Ryuk penetration had paralyzed all essential operations and manufacturing processes. Most of the client's backups had been on-line at the time of the attack and were encrypted. The client was actively seeking loans for paying the ransom (more than two hundred thousand dollars) and hoping for the best, but ultimately made the decision to use Progent.

"I cannot say enough in regards to the care Progent provided us throughout the most fearful time of (our) company's life. We had little choice but to pay the cyber criminals behind the attack except for the confidence the Progent experts provided us. That you were able to get our e-mail and critical servers back on-line sooner than 1 week was incredible. Every single person I worked with or e-mailed at Progent was urgently focused on getting us restored and was working breakneck pace on our behalf."

Progent worked hand in hand the client to quickly assess and prioritize the essential elements that had to be restored in order to restart business functions:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To begin, Progent followed ransomware event response best practices by halting the spread and disinfecting systems. Progent then began the process of rebuilding Microsoft Active Directory, the key technology of enterprise systems built upon Microsoft Windows technology. Microsoft Exchange Server email will not work without Active Directory, and the customer's financials and MRP software used SQL Server, which needs Active Directory services for authentication to the information.

Within two days, Progent was able to rebuild Windows Active Directory to its pre-penetration state. Progent then performed setup and storage recovery of essential applications. All Microsoft Exchange Server ties and attributes were usable, which facilitated the restore of Exchange. Progent was able to collect local OST data files (Microsoft Outlook Off-Line Data Files) on user PCs and laptops in order to recover email information. A not too old off-line backup of the customer's financials/MRP software made it possible to restore these vital services back online. Although a lot of work needed to be completed to recover fully from the Ryuk attack, critical services were recovered rapidly:

"For the most part, the manufacturing operation never missed a beat and we made all customer deliverables."

Over the following couple of weeks critical milestones in the restoration process were made through tight cooperation between Progent consultants and the client:

  • Internal web applications were restored without losing any information.
  • The MailStore Exchange Server containing more than four million historical messages was spun up and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable/AR/Inventory Control capabilities were completely restored.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Nearly all of the desktop computers were functioning as before the incident.

"So much of what happened in the early hours is nearly entirely a fog for me, but my team will not soon forget the urgency each and every one of your team put in to give us our business back. I have trusted Progent for at least 10 years, maybe more, and each time I needed help Progent has shined and delivered. This event was the most impressive ever."

A potential enterprise-killing disaster was avoided by hard-working professionals, a wide array of subject matter expertise, and close teamwork. Although in analyzing the event afterwards the ransomware virus incident detailed here would have been identified and prevented with modern security technology solutions and ISO/IEC 27001 best practices, user and IT administrator training, and well designed incident response procedures for data backup and applying software patches, the fact remains that state-sponsored cybercriminals from Russia, China and elsewhere are tireless and represent an ongoing threat. If you do fall victim to a crypto-ransomware attack, remember that Progent's team of experts has substantial experience in crypto-ransomware virus blocking, mitigation, and information systems restoration.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), thanks very much for letting me get some sleep after we made it past the initial fire. All of you did an incredible job, and if anyone is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Norfolk
For ransomware system restoration consulting in the Norfolk area, phone Progent at 800-462-8800 or see Contact Progent.

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