Ransomware : Your Feared IT Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyber pandemic that represents an enterprise-level threat for organizations unprepared for an assault. Different iterations of ransomware such as CryptoLocker, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been around for years and continue to inflict havoc. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as daily as yet unnamed viruses, not only do encryption of on-line data files but also infiltrate all accessible system backup. Data replicated to cloud environments can also be rendered useless. In a poorly architected system, it can make any recovery impossible and basically sets the entire system back to square one.

Retrieving programs and data following a ransomware event becomes a sprint against time as the victim tries its best to contain and clear the ransomware and to restore business-critical activity. Due to the fact that ransomware takes time to spread, assaults are usually launched during weekends and nights, when successful attacks in many cases take longer to detect. This multiplies the difficulty of promptly assembling and organizing an experienced mitigation team.

Progent offers a range of solutions for securing Norfolk enterprises from ransomware events. These include team training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat protection to detect and suppress zero-day modern malware attacks. Progent also provides the assistance of experienced crypto-ransomware recovery professionals with the track record and commitment to restore a compromised system as quickly as possible.

Progent's Crypto-Ransomware Restoration Services
Following a crypto-ransomware penetration, even paying the ransom in Bitcoin cryptocurrency does not ensure that merciless criminals will respond with the codes to decipher any of your data. Kaspersky Labs estimated that seventeen percent of crypto-ransomware victims never restored their files after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The other path is to setup from scratch the key parts of your IT environment. Without the availability of full data backups, this calls for a broad range of skill sets, well-coordinated project management, and the ability to work continuously until the job is finished.

For twenty years, Progent has provided expert Information Technology services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have attained top industry certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial systems and ERP application software. This breadth of experience gives Progent the skills to efficiently identify critical systems and consolidate the remaining components of your Information Technology environment following a crypto-ransomware penetration and assemble them into a functioning system.

Progent's recovery team uses powerful project management tools to orchestrate the complicated recovery process. Progent understands the urgency of working swiftly and together with a client's management and IT staff to prioritize tasks and to get essential services back on-line as fast as possible.

Customer Case Study: A Successful Crypto-Ransomware Penetration Restoration
A client engaged Progent after their network was attacked by the Ryuk ransomware. Ryuk is believed to have been launched by Northern Korean state sponsored hackers, possibly adopting techniques leaked from the United States National Security Agency. Ryuk goes after specific companies with little or no tolerance for disruption and is among the most lucrative iterations of ransomware. Major victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing company located in Chicago with about 500 employees. The Ryuk attack had shut down all company operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the start of the intrusion and were damaged. The client was pursuing financing for paying the ransom demand (more than $200,000) and hoping for the best, but ultimately made the decision to use Progent.


"I cannot tell you enough in regards to the expertise Progent provided us throughout the most stressful time of (our) businesses life. We had little choice but to pay the cyber criminals except for the confidence the Progent team provided us. The fact that you were able to get our messaging and essential applications back into operation in less than seven days was amazing. Each expert I spoke to or communicated with at Progent was absolutely committed on getting us back online and was working 24 by 7 on our behalf."

Progent worked hand in hand the client to rapidly identify and assign priority to the critical elements that had to be addressed to make it possible to continue company functions:

  • Windows Active Directory
  • Electronic Mail
  • MRP System
To begin, Progent adhered to ransomware incident mitigation industry best practices by isolating and cleaning systems of viruses. Progent then started the task of bringing back online Microsoft Active Directory, the heart of enterprise networks built on Microsoft Windows technology. Microsoft Exchange Server messaging will not function without Windows AD, and the customer's accounting and MRP software used SQL Server, which needs Windows AD for authentication to the data.

In less than 2 days, Progent was able to re-build Active Directory services to its pre-intrusion state. Progent then completed reinstallations and hard drive recovery of needed servers. All Exchange schema and attributes were intact, which greatly helped the restore of Exchange. Progent was also able to collect non-encrypted OST data files (Outlook Email Off-Line Data Files) on various desktop computers in order to recover mail information. A recent off-line backup of the businesses financials/MRP systems made it possible to recover these required programs back online. Although significant work remained to recover totally from the Ryuk event, core services were recovered rapidly:


"For the most part, the production line operation did not miss a beat and we produced all customer sales."

Over the next couple of weeks critical milestones in the recovery project were completed through close cooperation between Progent consultants and the client:

  • Self-hosted web applications were brought back up without losing any information.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were completely functional.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • Nearly all of the desktop computers were back into operation.

"So much of what occurred in the early hours is mostly a blur for me, but our team will not forget the countless hours each and every one of the team accomplished to give us our business back. I have been working with Progent for the past 10 years, possibly more, and every time Progent has come through and delivered as promised. This situation was a testament to your capabilities."

Conclusion
A probable business-ending catastrophe was avoided with dedicated experts, a broad array of IT skills, and close teamwork. Although upon completion of forensics the ransomware incident described here should have been prevented with current security technology and NIST Cybersecurity Framework best practices, staff education, and properly executed security procedures for data protection and proper patching controls, the fact remains that government-sponsored cybercriminals from China, North Korea and elsewhere are relentless and will continue. If you do get hit by a crypto-ransomware incursion, feel confident that Progent's team of experts has substantial experience in crypto-ransomware virus defense, remediation, and information systems disaster recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were contributing), I'm grateful for allowing me to get some sleep after we got over the initial fire. All of you did an impressive effort, and if anyone that helped is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Norfolk
For ransomware system recovery expertise in the Norfolk metro area, call Progent at 800-462-8800 or go to Contact Progent.



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  • Remote Data Backup and Restore Services Technology Professional 24x7 ProSight DPS ECHO Cloud Backup Services Technical Consultant
  • Remote Ekahau Wi-Fi Network Management Information Technology Consulting Ekahau Wi-Fi Site Validation Information Technology Consulting
  • Remote IT Consultants Exchange Server 2013 Norfolk, VA Norfolk Virginia Beach Exchange 2016 Consulting Services
  • Remote Support Services SPA300 Series IP Phone IP Communications On-site Support

  • Microsoft Consultancy Lync Server 2013 and SharePoint
    Lync Server 2013 and Exchange UM Server Services

    Microsoft Lync Server 2013, now called Skype for Business, enables businesses of all sizes to create a manageable and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging, presence, web meetings with application sharing, and both IP and PSTN telephony enabled for a wide range of stationary PCs and handheld endpoints. Progent's certified Lync 2013 consultants and network architects can assist you to evaluate the business benefits of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid topology suitable for your current and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your IT team and end users. Progent offers expertise in key components of a Lync Server 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with popular Microsoft 365 applications such as Outlook clients and PowerPoint.

  • Remote Troubleshooting Microsoft 365 PowerPoint Integration Microsoft 365 Management Network Consulting
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  • SCCM Mobile Device Management Remote Technical Support Engineer SCCM and Windows Server

  • Consult Dell DRAC
    Aten IP9001 Consult

    Remote management cards give IT administrators complete control over a server without the need for a personal presence. Using remote management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized consultants can assist you to plan, implement, and manage a high-availability business network that incorporates remote management cards and Progent can utilize these remote management cards to deliver efficient remote technical support. Progent has experience with a variety of remote server management cards including Aten remote management cards, American Megatrends MegaRAC remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.

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  • Server Consulting PC Desktop Microsoft Mac and Linux Desktop Information Technology Management
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  • Shared Call Center Economics Consulting Services Virtual Support Desk Costs Integration Services
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  • Short Term Staff Augmentation Services Remote Support On-site Technical Support On Demand IT Staff Augmentation

  • Co-managed Call Center Computer Consultants
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    Progent's Standard Help Desk Services offer an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Support services are provided at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.

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  • Small Office Network Remote Consulting Top Quality Small Business Network Consultant Services
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  • Sun Solaris Remote Consulting Services Tech Expert UNIX Online
  • System Center 2016 Security and Compliance Integration System Center 2016 and Windows 10 Integration Online Support

  • Cisco ASA firewall VPN Support and Help
    ASA and PIX Firewall Technical Support

    Progent's Cisco-certified CCIE network engineers can assist you to maintain your legacy PIX 500 or ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, configure, tune, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services

  • System Center 2016 Virtual Machine Manager Specialists Online Support Services System Center 2016 Troubleshooting
  • Norfolk Norfolk Egregor Ransomware Mitigation
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  • Technology Professional Private Cloud Virtual Datacenter Hosting ProSight Private Cloud Hosting Services Specialist
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  • Top Rated Work from Home Employees Consulting Experts nearby Norfolk - Integration Solutions Guidance Norfolk Offsite Workforce Norfolk Guidance - Set up Consulting and Support Services Norfolk Chesapeake
  • Top Technical Consultant Automated Server Inventory Computer Consultants ProSight Remote Desktop Management

  • 24 Hour Catalyst Wi-Fi 6 AP Placement Support Services
    Catalyst 802.11ax Wireless Information Technology Consulting

    Progent's Cisco Catalyst 802.11ax Access Point experts offer economical online and onsite help for Catalyst Wi-Fi 6 wireless access points.

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  • 24-Hour Meraki Cloud Management Online Troubleshooting
    Meraki Wi-Fi AP Engineer

    Progent's Cisco Meraki Wi-Fi access point consultants offer remote and on-premises support services to help organizations of any size to design, install, maintain, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to set up and manage Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco products including switches, routers and ASA firewalls to create a seamless ecosystem that delivers identical access, performance, security compliance, ease of management and uptime for wired and wireless users irrespective of their mobility or device.

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  • VoIP Remote Support Remote Microsoft, Cisco and Security Certified Experts Microsoft Instant Messaging Professional
  • WatchGuard Firebox M-Series Firewall Security Organization WatchGuard XTM Firewall Security Services
  • WatchGuard Firebox M4600 Firewall Evaluation 24/7/365 WatchGuard Firewall Security Audit Services

  • Remote Employees Collaboration Network Consulting
    IT Consulting Offsite Workers Collaboration

    Progent can help small and medium-size companies to set up collaboration applications to make it easy for their teleworkers to benefit from positive interaction with colleagues and other stakeholders.

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  • Cybersecurity Penetration Testing Security Organizations
    Stealth Penetration Testing Network Consulting

    Stealth intrusion checking is a key component of any overall IT system security plan. Progent's security experts can perform thorough penetration tests without the knowledge of your organization's internal IT staff. Unannounced penetration checking uncovers whether existing security defense tools such as intrusion detection alerts and event history monitoring are correctly configured and actively observed.

  • Windows 11 Migration Computer Support Urgent Windows 11 and TCP Technology Consulting Services
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  • Windows 7 Backup and Restore Specialists Windows 7 Wireless Onsite Technical Support
  • Windows Server 2008 R2 Consulting Services Windows Server 2008 Security On-site Support
  • Windows Server 2008 R2 On-site Technical Support Windows Server 2008 Hyper-VI Remote Troubleshooting

  • Windows 2000 Server Integration Support
    IT Services Microsoft Windows 2000

    Progent's Microsoft-certified Windows Server 2000 experts can provide network help and IT consulting services for the entire line of .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows 2000 Server integration, optimization, and troubleshooting services include network design, installation, documentation, local and off-site technical support, Call Center outsourcing, expert security analysis, full service outsourcing, and economical co-sourcing.

  • Windows Server 2016 Load Balancing Support and Setup Online Support Services Windows Server 2016

  • Desktop Update Automation Computer Network Companies
    24/7 Endpoint Management Information Technology Outsource

    Progent's Microsoft-certified consultants can help your company to streamline desktop change and update management by providing expertise with administration platforms such as System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services.

  • Windows SharePoint Services Consultant Services Office SharePoint Server 2003 Consulting
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  • Work from Home Employees Expertise near Norfolk - Collaboration Technology Consulting Services Norfolk, VA 24x7 At Home Workers Norfolk Guidance - Collaboration Systems Consulting Norfolk Virginia
  • Work from Home Teleconferencing Consulting Services Urgent Remote Workers Video Conferencing Technical Support Services

  • SUS Consulting
    Urgent SUS Specialist

    Microsoft Windows Server Update Services allows information technology administrators to deploy and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, network support staff can completely and effortlessly manage the installation of updates that are published via Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft SUS deployment, setting up client's workstations, establishing the Group Policy settings, and ensuring your Microsoft SUS GPO is associated with an Active Directory container appropriate for your system environment.

  • iPhone and Windows 8.1 integration Computer Consultant iPhone and Windows 8.1 integration Remote Support
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