Crypto-Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Recovery ProfessionalsRansomware has become a too-frequent cyber pandemic that poses an extinction-level danger for businesses unprepared for an assault. Versions of crypto-ransomware like the Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for years and still inflict harm. Modern strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as frequent as yet unnamed viruses, not only do encryption of on-line files but also infect all accessible system protection mechanisms. Files synchronized to cloud environments can also be corrupted. In a vulnerable system, this can make automatic restoration hopeless and effectively knocks the network back to square one.

Getting back on-line services and data after a crypto-ransomware outage becomes a sprint against time as the victim fights to stop lateral movement and cleanup the ransomware and to restore mission-critical operations. Due to the fact that ransomware takes time to move laterally, attacks are frequently sprung on weekends and holidays, when successful attacks may take longer to uncover. This multiplies the difficulty of quickly assembling and coordinating a knowledgeable mitigation team.

Progent offers a variety of solutions for protecting Birmingham organizations from ransomware events. Among these are team education to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, in addition to deployment of the latest generation security gateways with AI technology to automatically identify and suppress new cyber threats. Progent also can provide the assistance of expert ransomware recovery engineers with the talent and perseverance to re-deploy a compromised network as quickly as possible.

Progent's Ransomware Recovery Help
Soon after a crypto-ransomware attack, paying the ransom demands in cryptocurrency does not provide any assurance that criminal gangs will respond with the needed keys to decipher any of your data. Kaspersky determined that seventeen percent of crypto-ransomware victims never recovered their files even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The other path is to setup from scratch the key elements of your Information Technology environment. Without access to essential data backups, this requires a broad complement of IT skills, top notch project management, and the willingness to work continuously until the recovery project is over.

For two decades, Progent has made available professional Information Technology services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded high-level certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have garnered internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise with financial systems and ERP application software. This breadth of expertise gives Progent the skills to quickly understand important systems and re-organize the remaining parts of your computer network system after a crypto-ransomware penetration and assemble them into an operational network.

Progent's security team of experts has best of breed project management systems to coordinate the complicated recovery process. Progent understands the importance of working quickly and in unison with a customerís management and Information Technology team members to assign priority to tasks and to get the most important services back on line as soon as humanly possible.

Customer Story: A Successful Crypto-Ransomware Attack Restoration
A small business escalated to Progent after their organization was brought down by Ryuk ransomware virus. Ryuk is believed to have been developed by Northern Korean state sponsored hackers, possibly using techniques leaked from the U.S. NSA organization. Ryuk goes after specific organizations with limited tolerance for disruption and is one of the most profitable instances of ransomware. Headline victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in Chicago and has around 500 employees. The Ryuk event had paralyzed all company operations and manufacturing capabilities. The majority of the client's data protection had been on-line at the time of the attack and were damaged. The client was evaluating paying the ransom demand (more than $200K) and praying for the best, but ultimately called Progent.

"I cannot speak enough about the help Progent provided us during the most fearful period of (our) businesses survival. We would have paid the cybercriminals if it wasnít for the confidence the Progent experts provided us. That you could get our messaging and production applications back on-line quicker than five days was beyond my wildest dreams. Each person I talked with or texted at Progent was hell bent on getting us restored and was working all day and night to bail us out."

Progent worked with the customer to quickly assess and assign priority to the most important areas that needed to be recovered in order to restart company operations:

  • Windows Active Directory
  • Email
  • Accounting/MRP
To start, Progent adhered to ransomware incident response best practices by stopping lateral movement and removing active viruses. Progent then began the process of restoring Microsoft AD, the heart of enterprise networks built on Microsoft technology. Exchange messaging will not work without Active Directory, and the businessesí accounting and MRP software leveraged Microsoft SQL Server, which requires Active Directory for security authorization to the data.

In less than 48 hours, Progent was able to recover Windows Active Directory to its pre-intrusion state. Progent then accomplished reinstallations and hard drive recovery of key systems. All Exchange Server schema and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to locate intact OST data files (Outlook Email Offline Folder Files) on various PCs in order to recover email data. A not too old offline backup of the customerís manufacturing systems made it possible to recover these vital services back online for users. Although significant work still had to be done to recover fully from the Ryuk event, essential services were restored quickly:

"For the most part, the production operation showed little impact and we delivered all customer deliverables."

Over the next couple of weeks critical milestones in the restoration project were completed in tight collaboration between Progent engineers and the customer:

  • In-house web applications were brought back up without losing any information.
  • The MailStore Server with over four million historical messages was spun up and accessible to users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables/Inventory Control modules were 100 percent functional.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Most of the user PCs were back into operation.

"Much of what happened those first few days is nearly entirely a blur for me, but my team will not soon forget the urgency all of you put in to give us our business back. Iíve been working with Progent for the past 10 years, maybe more, and every time Progent has outperformed my expectations and delivered as promised. This event was a life saver."

A potential company-ending disaster was evaded by top-tier professionals, a wide spectrum of IT skills, and tight collaboration. Although in retrospect the ransomware virus penetration described here should have been identified and disabled with modern security technology and ISO/IEC 27001 best practices, user and IT administrator training, and appropriate incident response procedures for information protection and applying software patches, the reality is that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware incident, remember that Progent's team of professionals has a proven track record in crypto-ransomware virus blocking, cleanup, and file restoration.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), Iím grateful for making it so I could get rested after we made it past the initial push. Everyone did an impressive effort, and if anyone is around the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    The sophistication and integration requirements of Microsoft Windows Servers calls for an IT consulting firm with hands-on experience and broad familiarity with planning and integrating seamless, end-to-end network technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to align optimally with your business goals. Progentís consulting support can help you with designing, installing, managing, and supporting Windows Server systems that maximize the productivity of your IT network. Progentís consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other desktop clients.

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    Fortinet FortiGate next-generation firewalls are industry leaders in delivering best-in-class throughput for SSL inspection. Progent's Fortinet firewall experts can help you to deploy your Fortinet FortiGate firewalls to safeguard your IT assets at the network edge, within the data center core, at branch locations, and in the cloud.

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    The experience of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft integration, ensures you success in identifying the version and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also help you with planning, installing, managing and supporting sophisticated information technology solutions based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Windows NT.

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    Lync 2013, rebranded Skype for Business, allows organizations of any size to create a centrally managed and secure communications environment that supports a Bring-Your-Own-Device computing style with instant messaging, presence, web conferencing with application sharing, and both IP and PSTN telephony enabled for a wide range of stationary PCs and handheld devices. Progent's Microsoft-certified Lync 2013 consultants and network integrators can help you to evaluate the advantages of Lync Server 2013, design an on-premises, cloud-resident (with Microsoft Lync Online) or mixed topology suitable for your present and future plans, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and on-premises training to your management staff and users. Progent offers in-depth expertise in key pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to integrate Lync 2013 with popular Microsoft Office and Office 365 apps including Outlook clients and PowerPoint.

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    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware.

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    Progent can help you to prepare for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to SCCM 2012 from an older device and application management platform or assist you to enhance your current SCCM 2012 environment to accommodate your evolving IT needs. In addition, Progent can assist you to create a software foundation that takes full advantage of SCCM by delivering advanced consulting support for related Microsoft technologies such as Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services, and IIS.

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    Progent's Intune consultants can assist your organization to understand the business value of adopting Microsoft Intune for configuring and managing your portable devices including notebooks, smartphones, and tablets powered by Windows, Apple iOS, and Android. Progent can assist you to define security policies, set up test environments to evaluate the benefits of Microsoft Intune for your network, install Intune across your IT ecosystem, integrate Intune with SCCM for unified change management, and troubleshoot your Intune solution.

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    Cisco's Firepower NGFWs Firewalls deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include unified management of modern security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's security services to create and centrally manage IT environments that span branch offices, data centers, and cloud resources.

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    Progent's certified Forefront TMG and ISA Server 2006 experts can assist you to design, deploy, and support an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your network that provides the firewall security, performance and ease-of-use that your business needs.

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    Progentís Microsoft-certified engineers can help you to enhance your application servers or desktops from 32 to 64 bits. Progent can assist you to understand the risks and benefits of upgrading to 64-bit computing, plan an affordable upgrade process that minimizes operational interruptions, and provide economical, professional online support to aid you to install 64-bit operating systems and applications on your current computers.

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    Systems Management Server provides added functionality for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs lower the overall administrative expense of managing and deploying software by making it simpler to install system images, control mobile computers, and run management tools. In addition to advising you about ways to save management expenses by deploying SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and perform IT projects involving areas that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can minimize cost and eliminate business disruption as you move to the latest operating systems and programs. Progent's wireless engineers can help you define sensible processes and standards to manage handheld computers and intelligent portable communication devices so your field force stays productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to design a security strategy that incorporates standards, procedures and IT products to keep your IT computer system protected.

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