Crypto-Ransomware : Your Crippling Information Technology Disaster
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that presents an enterprise-level danger for organizations unprepared for an attack. Versions of crypto-ransomware like the Dharma, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been replicating for many years and continue to inflict havoc. Modern variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit and Egregor, as well as more as yet unnamed malware, not only do encryption of online critical data but also infiltrate many configured system restores and backups. Files synchronized to cloud environments can also be rendered useless. In a poorly architected data protection solution, it can make automatic recovery useless and basically knocks the entire system back to zero.

Getting back services and information after a crypto-ransomware intrusion becomes a race against the clock as the targeted business struggles to contain and cleanup the crypto-ransomware and to resume enterprise-critical operations. Due to the fact that crypto-ransomware needs time to spread, penetrations are often sprung during weekends and nights, when penetrations may take more time to notice. This compounds the difficulty of quickly marshalling and orchestrating an experienced mitigation team.

Progent provides an assortment of solutions for protecting Birmingham businesses from ransomware penetrations. Among these are staff training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of the latest generation security appliances with machine learning capabilities to rapidly detect and quarantine new cyber threats. Progent in addition can provide the assistance of experienced ransomware recovery engineers with the skills and commitment to re-deploy a compromised network as quickly as possible.

Progent's Crypto-Ransomware Recovery Support Services
Soon after a crypto-ransomware penetration, even paying the ransom demands in Bitcoin cryptocurrency does not ensure that distant criminals will return the codes to unencrypt any or all of your files. Kaspersky Labs ascertained that seventeen percent of ransomware victims never restored their information even after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The fallback is to re-install the key elements of your Information Technology environment. Without the availability of essential information backups, this requires a broad range of IT skills, top notch team management, and the capability to work non-stop until the recovery project is over.

For twenty years, Progent has provided certified expert Information Technology services for businesses across the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have earned top industry certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have earned internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent also has expertise with financial systems and ERP software solutions. This breadth of experience provides Progent the capability to rapidly understand critical systems and re-organize the surviving components of your network environment following a ransomware event and assemble them into an operational network.

Progent's ransomware team of experts uses best of breed project management applications to orchestrate the sophisticated recovery process. Progent appreciates the urgency of acting quickly and together with a client's management and Information Technology resources to prioritize tasks and to put critical services back on line as soon as possible.

Case Study: A Successful Ransomware Attack Restoration
A client contacted Progent after their network was crashed by the Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean state cybercriminals, possibly adopting techniques exposed from Americaís National Security Agency. Ryuk goes after specific organizations with little ability to sustain disruption and is among the most profitable versions of ransomware malware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company headquartered in the Chicago metro area and has about 500 staff members. The Ryuk attack had frozen all essential operations and manufacturing processes. The majority of the client's information backups had been online at the start of the attack and were encrypted. The client was actively seeking loans for paying the ransom (in excess of $200,000) and wishfully thinking for the best, but in the end brought in Progent.

"I canít speak enough in regards to the support Progent gave us throughout the most stressful period of (our) businesses survival. We most likely would have paid the Hackers if it wasnít for the confidence the Progent experts gave us. That you were able to get our e-mail and key applications back into operation in less than five days was incredible. Every single person I interacted with or messaged at Progent was urgently focused on getting our company operational and was working 24/7 to bail us out."

Progent worked hand in hand the client to rapidly identify and prioritize the key systems that had to be recovered in order to resume departmental functions:

  • Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To start, Progent adhered to ransomware event mitigation best practices by halting lateral movement and clearing infected systems. Progent then initiated the process of restoring Microsoft Active Directory, the key technology of enterprise environments built on Microsoft Windows Server technology. Microsoft Exchange email will not work without Active Directory, and the businessesí accounting and MRP software leveraged Microsoft SQL Server, which requires Active Directory for authentication to the data.

In less than 2 days, Progent was able to re-build Windows Active Directory to its pre-virus state. Progent then accomplished setup and hard drive recovery on needed systems. All Microsoft Exchange Server data and configuration information were usable, which accelerated the restore of Exchange. Progent was able to assemble intact OST files (Outlook Email Offline Data Files) on user PCs to recover mail information. A not too old off-line backup of the businesses accounting/MRP systems made it possible to restore these vital applications back servicing users. Although a large amount of work remained to recover fully from the Ryuk virus, critical services were returned to operations rapidly:

"For the most part, the production manufacturing operation did not miss a beat and we delivered all customer orders."

During the following couple of weeks important milestones in the recovery process were accomplished through close cooperation between Progent engineers and the client:

  • Internal web applications were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were 100 percent functional.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • Ninety percent of the user workstations were being used by staff.

"A huge amount of what transpired during the initial response is mostly a haze for me, but I will not forget the dedication all of you put in to help get our business back. I have entrusted Progent for the past ten years, possibly more, and each time Progent has impressed me and delivered. This event was a life saver."

A potential enterprise-killing disaster was dodged through the efforts of top-tier professionals, a wide spectrum of IT skills, and tight teamwork. Although in post mortem the ransomware incident detailed here would have been identified and stopped with advanced security technology solutions and best practices, staff education, and appropriate security procedures for information backup and applying software patches, the reality is that government-sponsored cybercriminals from Russia, China and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware incident, remember that Progent's team of professionals has proven experience in ransomware virus defense, mitigation, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thank you for allowing me to get some sleep after we got through the most critical parts. All of you did an incredible effort, and if anyone is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's Cisco Meraki Wi-Fi AP experts offer remote and on-premises support to assist organizations of all sizes to design, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to configure and manage Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology such as Catalyst and Nexus switches, routers and ASA firewalls to create a cohesive ecosystem that provides identical connectivity, performance, security compliance, manageability and availability for wired and wireless users regardless of their mobility or device.

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    Progent offers customized remote instruction for popular client applications and environments such as Office and Office 365 Excel, Word, Access and Project plus Adobe Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online instruction offers the advantages of traditional in-person instruction, such as instant interaction between clients and trainers, but eliminates the expenses of travel and the hassle of trying to accommodate the availability of multiple students. Offered to single students or classes of all sizes, Progent's live online instruction allows the teacher to conduct the seminar from an online office and the students can be spread across a campus or across the the U.S. Virtual training deploys powerful teaching mechanisms such as broadcast white boards, electronic hand-raising, and shared applications. Sessions can be short and personalized to specific topics or extended in time and wider in scope.

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    E-Mail Guard is Progent's affordable spam filtering and virus defense service that gives small companies world-class protection against spam, viruses, directory harvesting, and other varieties of e-mail-based attacks on computer systems. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive library of web-managed spam filtering and virus protection services that ward off email attacks before they can breech the network firewall. Perimeter Manager also allows administrators monitor and manage their email application, irrespective of server platform, hardware technology, or data center location.

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    Progent provides national remote help and consulting services for businesses that run Apple macOS and OS X networks or whose information systems include a mix of Apple Mac and Microsoft technology. Progent's consultants offer Mac clients a range of IT services such as desktop assistance, migration to the current edition of macOS from other earlier editions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone and iPad synchronization and troubleshooting, or moving to iCloud services. Online IT help provides maximum leverage for your IT dollar by preserving user efficiency and limiting the time charged for computer repair services. Sophisticated remote access technology and experienced service specialists and consultants allow Progent to solve most network problems without squandering time and money by going to your location. In most of situations your network problems can be dealt with by telephone or via a mix of telephone support and remote network analysis. Progent can make available Cisco CCIE network engineers and CISSP and ISSAP premier security specialists to help with the toughest system problems.

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    Progent offers the services of BlackBerry-certified professionals who can help small businesses to plan, manage, and repair BlackBerry solutions economically and successfully, doing away with the need for an in-house BlackBerry specialist and minimizing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and CISM-certified security engineers. This wide range of knowledge, combined with Progent's efficient online service delivery model, provides small and mid-size companies a cost-effective option for integrating BlackBerry technology seamlessly into their IT system.

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    Progent's Microsoft-certified network engineers can help you to assess the benefits of Exchange Server 2010 for your company and can help you to plan and implement a smooth migration to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will provide fast return on investment by improving your productivity, cutting the expense of hardware and service, simplifying management, and consolidating your vital communications platforms.

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    Progent's Check Point Software firewall experts can show you how to design, integrate, and manage firewall environments that rely on Check Point Software Next Generation firewall appliances and Check Point's subscription-based SandBlast security services. Progent can also assist you support older Check Point firewalls or migrate smoothly to Check Point's next-generation firewalls.

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    Cisco's wireless IP phones are industrial-grade wireless devices intended for professionals who are mobile within campus, hospitality, health-care or other venues where management requires user endpoints that offer more administrative control, security and ruggedness than is possible with the BYOD style of mobile collaboration. Creating solutions with Cisco's wireless IP phones usually requires that you configure and optimize numerous components of your Wi-Fi environment including access points, routers and switches, wireless LAN controllers, and network management software. Progent's Cisco-certified experts can provide remote and onsite support to help you build and manage a Cisco wireless IP phone deployment by providing services that can range from troubleshooting the set up of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

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    Progentís Microsoft-certified experts offer companies of all sizes consulting, technical support, and application development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced platform that utilizes web technology for efficiently coordinating people, teams and information. SharePoint provides a central spot for your employees or customers to connect to, organize, distribute and interact with relevant data, documents, and applications and to interact with other people. Microsoft SharePoint allows faster and better decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services join workers, clients, workgroups and projects with the information theyíve developed in a way that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint experts can assist your organization to maintain your existing SharePoint solution or upgrade to the latest version of SharePoint.

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    Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, optimizing and repairing Microsoft SCOM environments and offer organizations of any size advanced remote or onsite consulting services for SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to watch over your datacenter efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises troubleshooting to assist you to fix serious issues uncovered by System Center 2012 Operations Manager.

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    Progentís Microsoft certified consultants can offer small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the speedy creation of advanced business programs that offer your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to providing consulting, support and troubleshooting services, Progentís SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information network. Progent can also help you upgrade from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.

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    Progent's Microsoft-certified consultants can provide advanced expertise in implementing, managing and troubleshooting all versions of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of affordable remote support services following proven best practices to help organizations of all sizes to receive all the benefits of this powerful platform. Services available from Progent include system design, software configuration and migration, strategies for secure file and status sharing among local and remote or mobile users, network optimization, and customized online training.

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    Microsoft SQL Server 2014 incorporates major improvements in key areas including performance, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that works transparently across all workloads including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises consulting services such as planning, deployment, administration, remediation, and software development expertise to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.

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    Progent's Juniper Networks-authorized network engineer can assist you to plan and implement Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and migrate efficiently from discontinued products to the latest releases. Progent's Junos OS consultants can offer support for Juniper's premier network operating system to enable your business to streamline the management and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations manage networks that incorporate a combination of Juniper's OS platforms.

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    Progent offers the services of a CRISC-certified risk management consultant to help you to plan and deploy an enterprise risk management (ERM) solution based on leading practices identified by CRISC and geared to match your company's risk tolerance, business objectives, and IT budget.

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    Progent's Standard Help Desk Services offer an end-to-end solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Help Desk services are offered at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

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    Our compensation model is built on revenue sharing, so similar to being a freelance consultant, your income is directly driven by your work effort. Some of our support staff stress lifestyle issues and elect to work at an easy pace, using our flexible schedule to pursue individual enthusiasms like hiking, motorcycle racing, snow boarding, surfing, vacations, or sharing private time with relatives and acquaintances. Other consultants use the opportunity to make big dollars through lots of effort and extended hours. Progent completely encourages either end of the spectrum plus any point in the middle.

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    Progent's UNIX platform consulting services provide small and mid-size companies and developers help with administering and supporting UNIX, Linux or Solaris environments that operate with Microsoft-based technology. Progent offers your business contact with UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of experience offers you a convenient single source to show you how to create and maintain a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Microsoft Windows with popular versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    If you are producing UNIX-based software on a network that has Windows-based processors, desktops, and office applications, Progent offers full-service information technology outsourcing that frees you to focus on your area of high-value expertise without the constant distraction of managing your business network. Through the use of automated network monitoring and by providing remote and in-person support when your business needs it, Progent represents an economical alternative for managing an IT system that provides high availability, protection, and efficiency. Progent's developer support services include comprehensive it outsourcing, virtual infrastructure, online and on-site support and troubleshooting, 24x7 monitoring services, and Contact Center services.

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