Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Remediation ProfessionalsCrypto-Ransomware has become an escalating cyberplague that poses an existential threat for businesses of all sizes unprepared for an assault. Versions of ransomware such as Dharma, WannaCry, Locky, SamSam and MongoLock cryptoworms have been circulating for many years and still cause harm. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, plus additional unnamed newcomers, not only encrypt on-line files but also infect any accessible system protection. Data replicated to cloud environments can also be rendered useless. In a poorly architected data protection solution, this can render automatic restore operations hopeless and basically knocks the network back to zero.

Getting back on-line applications and information after a ransomware event becomes a sprint against the clock as the targeted organization tries its best to contain and clear the ransomware and to restore mission-critical operations. Due to the fact that crypto-ransomware needs time to replicate, attacks are frequently sprung on weekends and holidays, when successful penetrations tend to take longer to uncover. This multiplies the difficulty of rapidly marshalling and organizing an experienced response team.

Progent offers an assortment of help services for securing Birmingham businesses from crypto-ransomware attacks. These include staff training to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat defense to discover and extinguish day-zero malware assaults. Progent also provides the assistance of seasoned crypto-ransomware recovery consultants with the talent and perseverance to restore a breached system as urgently as possible.

Progent's Crypto-Ransomware Restoration Support Services
After a crypto-ransomware attack, sending the ransom demands in cryptocurrency does not ensure that cyber criminals will provide the needed codes to unencrypt any of your data. Kaspersky ascertained that seventeen percent of ransomware victims never recovered their data even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well higher than the typical crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The fallback is to re-install the essential elements of your Information Technology environment. Without access to full system backups, this requires a broad complement of skill sets, professional team management, and the willingness to work 24x7 until the task is finished.

For decades, Progent has made available certified expert IT services for businesses across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have attained high-level industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity specialists have garnered internationally-recognized certifications including CISA, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience in financial management and ERP application software. This breadth of experience affords Progent the skills to rapidly ascertain necessary systems and consolidate the surviving components of your IT environment following a crypto-ransomware event and rebuild them into an operational network.

Progent's ransomware team of experts uses top notch project management tools to orchestrate the complex restoration process. Progent understands the importance of acting rapidly and in concert with a client's management and IT resources to prioritize tasks and to get key systems back on line as soon as possible.

Client Case Study: A Successful Ransomware Incident Recovery
A business sought out Progent after their organization was brought down by Ryuk ransomware. Ryuk is thought to have been launched by North Korean state hackers, possibly using technology exposed from America's NSA organization. Ryuk attacks specific companies with limited tolerance for operational disruption and is one of the most profitable examples of ransomware malware. Well Known victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturer located in the Chicago metro area and has about 500 staff members. The Ryuk attack had paralyzed all business operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the time of the attack and were destroyed. The client was actively seeking loans for paying the ransom (more than two hundred thousand dollars) and wishfully thinking for good luck, but in the end brought in Progent.

"I can't tell you enough about the expertise Progent provided us throughout the most critical period of (our) businesses life. We had little choice but to pay the cybercriminals if it wasn't for the confidence the Progent group afforded us. That you could get our e-mail system and important servers back online quicker than five days was something I thought impossible. Every single expert I spoke to or e-mailed at Progent was absolutely committed on getting my company operational and was working 24 by 7 to bail us out."

Progent worked hand in hand the customer to quickly assess and prioritize the essential services that had to be restored in order to resume departmental operations:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • MRP System
To get going, Progent adhered to AV/Malware Processes incident mitigation best practices by halting lateral movement and clearing infected systems. Progent then started the work of rebuilding Microsoft Active Directory, the core of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange Server email will not function without Active Directory, and the businesses' accounting and MRP applications leveraged Microsoft SQL Server, which requires Active Directory services for access to the data.

In less than 2 days, Progent was able to restore Active Directory services to its pre-intrusion state. Progent then helped perform reinstallations and hard drive recovery of essential servers. All Exchange Server data and attributes were usable, which accelerated the restore of Exchange. Progent was also able to locate non-encrypted OST data files (Microsoft Outlook Offline Data Files) on team desktop computers in order to recover mail data. A recent off-line backup of the customer's manufacturing software made them able to recover these essential applications back available to users. Although a large amount of work was left to recover completely from the Ryuk damage, essential systems were restored rapidly:

"For the most part, the assembly line operation ran fairly normal throughout and we made all customer orders."

During the next few weeks critical milestones in the restoration project were achieved through tight collaboration between Progent team members and the client:

  • Internal web sites were brought back up without losing any information.
  • The MailStore Server containing more than 4 million historical messages was brought online and available for users.
  • CRM/Orders/Invoices/AP/Accounts Receivables (AR)/Inventory Control capabilities were 100 percent recovered.
  • A new Palo Alto 850 firewall was installed and configured.
  • 90% of the desktops and laptops were functioning as before the incident.

"A huge amount of what was accomplished in the initial days is mostly a fog for me, but our team will not soon forget the countless hours each of you put in to give us our company back. I've trusted Progent for the past 10 years, possibly more, and every time Progent has outperformed my expectations and delivered as promised. This event was the most impressive ever."

A probable business-ending disaster was evaded with results-oriented professionals, a wide spectrum of technical expertise, and tight teamwork. Although in retrospect the crypto-ransomware virus incident described here could have been identified and disabled with modern security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and well thought out incident response procedures for data protection and applying software patches, the reality is that state-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware incident, feel confident that Progent's roster of professionals has extensive experience in crypto-ransomware virus blocking, cleanup, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (along with others who were contributing), thanks very much for making it so I could get some sleep after we got through the most critical parts. Everyone did an incredible job, and if anyone that helped is visiting the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Birmingham
For ransomware cleanup expertise in the Birmingham metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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