Ransomware : Your Worst Information Technology Disaster
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a modern cyber pandemic that presents an existential danger for businesses unprepared for an attack. Different versions of ransomware such as Reveton, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been running rampant for a long time and still inflict harm. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, plus more unnamed newcomers, not only do encryption of on-line critical data but also infect any available system backup. Data synched to off-site disaster recovery sites can also be encrypted. In a poorly architected data protection solution, it can render automated recovery useless and effectively sets the entire system back to zero.

Recovering programs and information following a ransomware attack becomes a race against time as the victim fights to contain the damage and clear the ransomware and to resume enterprise-critical operations. Because crypto-ransomware requires time to spread, attacks are frequently launched at night, when successful attacks may take longer to recognize. This compounds the difficulty of promptly assembling and coordinating a qualified mitigation team.

Progent provides an assortment of services for protecting San Mateo enterprises from ransomware attacks. These include staff training to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based threat defense to identify and suppress zero-day modern malware attacks. Progent in addition offers the assistance of expert crypto-ransomware recovery professionals with the track record and commitment to reconstruct a breached system as quickly as possible.

Progent's Crypto-Ransomware Restoration Services
Soon after a crypto-ransomware event, paying the ransom in cryptocurrency does not guarantee that cyber hackers will respond with the needed codes to decipher any of your files. Kaspersky ascertained that seventeen percent of ransomware victims never restored their information even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The alternative is to setup from scratch the vital parts of your Information Technology environment. Absent access to full information backups, this requires a broad range of IT skills, well-coordinated team management, and the willingness to work 24x7 until the task is done.

For twenty years, Progent has made available expert Information Technology services for companies across the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have earned top certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have garnered internationally-recognized certifications including CISM, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience in accounting and ERP application software. This breadth of experience gives Progent the skills to knowledgably identify necessary systems and consolidate the surviving parts of your computer network system following a ransomware event and configure them into an operational network.

Progent's ransomware team has powerful project management systems to coordinate the sophisticated restoration process. Progent understands the urgency of acting quickly and in concert with a client's management and Information Technology resources to prioritize tasks and to get critical services back on line as soon as possible.

Client Story: A Successful Crypto-Ransomware Intrusion Recovery
A business hired Progent after their company was penetrated by the Ryuk ransomware virus. Ryuk is believed to have been deployed by Northern Korean government sponsored cybercriminals, possibly adopting algorithms leaked from the U.S. National Security Agency. Ryuk seeks specific organizations with little ability to sustain operational disruption and is one of the most profitable examples of ransomware viruses. Major victims include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturer located in Chicago with about 500 workers. The Ryuk event had paralyzed all company operations and manufacturing processes. The majority of the client's system backups had been on-line at the time of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom demand (exceeding two hundred thousand dollars) and hoping for the best, but ultimately utilized Progent.


"I can't say enough in regards to the expertise Progent provided us throughout the most fearful time of (our) businesses survival. We had little choice but to pay the hackers behind this attack if not for the confidence the Progent experts afforded us. That you were able to get our messaging and essential applications back on-line faster than seven days was something I thought impossible. Every single expert I spoke to or messaged at Progent was urgently focused on getting our system up and was working 24 by 7 to bail us out."

Progent worked hand in hand the client to quickly assess and prioritize the key systems that needed to be addressed to make it possible to restart departmental functions:

  • Active Directory
  • Microsoft Exchange Email
  • Financials/MRP
To start, Progent followed ransomware incident mitigation industry best practices by stopping the spread and cleaning systems of viruses. Progent then began the steps of bringing back online Windows Active Directory, the heart of enterprise systems built upon Microsoft Windows technology. Microsoft Exchange Server messaging will not operate without AD, and the businesses' financials and MRP system utilized Microsoft SQL Server, which needs Active Directory for access to the data.

Within 2 days, Progent was able to restore Windows Active Directory to its pre-attack state. Progent then initiated rebuilding and storage recovery on mission critical servers. All Exchange data and attributes were intact, which facilitated the rebuild of Exchange. Progent was also able to collect intact OST data files (Outlook Offline Folder Files) on user desktop computers and laptops in order to recover email messages. A recent offline backup of the businesses accounting/MRP systems made it possible to recover these vital applications back online. Although a large amount of work still had to be done to recover fully from the Ryuk attack, essential services were recovered rapidly:


"For the most part, the assembly line operation showed little impact and we produced all customer sales."

Throughout the following couple of weeks key milestones in the recovery project were made through tight collaboration between Progent team members and the client:

  • In-house web sites were restored without losing any information.
  • The MailStore Exchange Server with over four million archived emails was spun up and available for users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory Control capabilities were fully functional.
  • A new Palo Alto 850 firewall was installed and configured.
  • Nearly all of the desktop computers were fully operational.

"A lot of what occurred that first week is mostly a blur for me, but I will not forget the dedication each of your team accomplished to help get our business back. I've been working with Progent for the past ten years, possibly more, and every time Progent has outperformed my expectations and delivered. This time was a testament to your capabilities."

Conclusion
A possible enterprise-killing catastrophe was evaded by top-tier professionals, a wide array of subject matter expertise, and close teamwork. Although in post mortem the crypto-ransomware virus penetration detailed here should have been disabled with modern cyber security technology solutions and NIST Cybersecurity Framework best practices, team training, and well thought out security procedures for information backup and proper patching controls, the fact remains that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware attack, feel confident that Progent's roster of experts has proven experience in ransomware virus blocking, remediation, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others who were helping), thanks very much for making it so I could get rested after we got through the most critical parts. All of you did an incredible effort, and if any of your team is around the Chicago area, dinner is on me!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in San Mateo
For ransomware recovery expertise in the San Mateo metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft certified experts offer a range of support services for Dynamics GP. Microsoft Dynamics GP is a Microsoft accounting package and corporate management tool based, like all Microsoft accounting solutions, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft accounting products in the Microsoft Dynamics GP line, provides a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is easy to deploy and configure, and with its segmented design you can license only the capability you currently need, with the ability to add users and enlarge functionality when necessary. Progent's Microsoft Dynamics GP Software consulting experts can help you install, customize and manage Microsoft Dynamics GP/Great Plains 2010 and also older editions of Microsoft Dynamics GP.

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    Progent's Experts Team provides support in important fields that include Apple OS networking and applications; Consulting for Linux-powered, UNIX-powered, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and specialized application help; Chief Information Officer, business analyst, and project logistics outsourcing; Custom applications development and deployment; Web site, electronic business, EDI, and client portal design and deployment; DBM management and performance help; Business information consulting; and Telecom systems support.

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    Progent's Cisco certified networking experts can assist you to maintain legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner and more secure AD implementation. Both options also offer the long-term benefits of advanced remote network monitoring and management technology. These benefits can include easier network management, better compliance with data security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability.

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    Progent offers businesses of all sizes world-class IT remote or in-person consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also offer security expertise for businesses varying in size from the small office to the worldwide enterprise.

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