Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware assaults are commonly launched on weekends and late at night, when support staff may take longer to become aware of a breach and are less able to organize a quick and coordinated response. The more lateral movement ransomware can make inside a target's system, the more time it takes to recover core IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to carry out the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware engineers can assist organizations in the Birmingham metro area to identify and isolate infected devices and guard clean resources from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Birmingham
Modern strains of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and invade any available backups. Files synched to the cloud can also be corrupted. For a poorly defended environment, this can make system restoration nearly impossible and effectively knocks the IT system back to the beginning. So-called Threat Actors, the hackers responsible for ransomware attack, demand a ransom fee for the decryptors needed to unlock scrambled data. Ransomware assaults also attempt to steal (or "exfiltrate") information and hackers require an additional ransom for not posting this data or selling it. Even if you can restore your network to an acceptable date in time, exfiltration can pose a major issue according to the sensitivity of the stolen data.

The restoration work after a ransomware attack has a number of crucial phases, most of which can be performed in parallel if the recovery workgroup has a sufficient number of members with the required skill sets.

  • Quarantine: This urgent initial step involves blocking the sideways spread of ransomware across your network. The more time a ransomware assault is allowed to run unchecked, the longer and more expensive the restoration effort. Recognizing this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine activities include cutting off infected endpoints from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves restoring the network to a basic acceptable degree of functionality with the shortest possible downtime. This effort is usually the highest priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also requires the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and line-of-business applications, network topology, and secure endpoint access. Progent's ransomware recovery experts use advanced collaboration tools to coordinate the complicated recovery process. Progent understands the importance of working rapidly, tirelessly, and in unison with a customer's management and IT group to prioritize activity and to put essential services on line again as quickly as possible.
  • Data restoration: The work necessary to restore data damaged by a ransomware attack depends on the state of the systems, how many files are encrypted, and what recovery techniques are needed. Ransomware attacks can destroy pivotal databases which, if not properly closed, might have to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other business-critical platforms are powered by SQL Server. Often some detective work could be required to find undamaged data. For example, undamaged Outlook Email Offline Folder Files may have survived on employees' PCs and laptops that were not connected during the assault.
  • Deploying advanced AV/ransomware protection: ProSight ASM utilizes SentinelOne's behavioral analysis technology to offer small and mid-sized companies the advantages of the identical AV tools deployed by some of the world's biggest enterprises such as Netflix, Citi, and Salesforce. By delivering real-time malware filtering, detection, mitigation, repair and analysis in a single integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, simplifies management, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent has experience negotiating ransom settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if any. Services include determining the type of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; confirming adherence to anti-money laundering regulations; overseeing the crypto-currency payment to the TA; acquiring, learning, and operating the decryption utility; troubleshooting decryption problems; creating a clean environment; remapping and reconnecting datastores to match exactly their pre-encryption condition; and recovering physical and virtual devices and software services.
  • Forensic analysis: This process is aimed at uncovering the ransomware assault's storyline throughout the network from start to finish. This history of the way a ransomware assault progressed within the network helps you to evaluate the impact and uncovers vulnerabilities in policies or work habits that should be corrected to prevent future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and basic Windows systems to look for anomalies. Forensic analysis is commonly assigned a top priority by the insurance carrier. Because forensics can take time, it is vital that other important activities such as business continuity are pursued concurrently. Progent maintains a large roster of IT and security experts with the knowledge and experience required to carry out activities for containment, business resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has provided online and onsite network services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have been awarded high-level certifications in core technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned prestigious certifications such as CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning applications. This broad array of expertise gives Progent the ability to salvage and consolidate the surviving pieces of your information system after a ransomware attack and rebuild them quickly into a functioning network. Progent has worked with leading cyber insurance carriers like Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Birmingham
For ransomware system recovery services in the Birmingham metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent can assist small and medium-size businesses to configure collaboration applications to make it easy for their at-home workers to benefit from positive teamwork with fellow workers and clients.

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    Even if your business has a minimal network support staff and a modest technology budget, your information system can still have the same high reliability and responsiveness that once required a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-expert and Cisco-certified network professionals, the most recent system management software for 24x7 monitoring and alerts, and economical support packages such as a help desk service to keep your mission-critical network applications and hardware up and running.

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    Progent can provide cost-effective remote consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security.

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    Progent has been providing SharePoint support since the initial SharePoint product was published over a decade ago, and Progent has the breadth and depth of technical knowledge to help businesses of any size to design and carry out a SharePoint Server 2013 installation and create SharePoint 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consulting team can assist you to assess the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration environment; decide whether an in-house, online or hybrid deployment is most sensible for your company; and select the right edition of SharePoint 2013 for your purposes. Progent offers full project management support or can assist in specific tasks associated with your SharePoint 2013 migration.

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    For large businesses, Progent can supplement in-house network support staffs by providing extensive experience in supporting key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the nationwide or global businesses with branch offices, Progent can act as a seamless nearby extension of corporate network management. Progent's enterprise consulting services include company-wide security, remote branch office support, system design, Sarbanes Oxley conformance, project management, and top-level support for multi-site office environments based on Enterprise Windows. Progent can provide field engineers and technicians to assist with a campus move or branch move, or a network architect to assist with setting up or using an Internet Data Center or co-location site.

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    Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big bills for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

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    Progent has put together two low-cost service bundles designed to enable small businesses to receive an objective security evaluation from a premier security consultant. With Progent's External Security Inventory Checkup, an engineer administers an extensive test of your IT infrastructure from beyond your firewalled perimeter to determine potential weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a network scan from a secure machine within your company firewall to assess your exposure to inside attacks. Both security inventory packages are configured and executed from a secured remote location.

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    Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2007 migration plan that avoids network disruption, simplifies long-term service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations powered by Exchange 2007 Server.

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    For custom application creation, Progent can provide programming consultants to produce line-of-business software in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products including Great Plains Software accounting system, and custom management reports based on Crystal Reports, Microsoft Access, or FRx Reports. Progent's consultants can use Internet Information Services to create custom eCommerce solutions powered by Microsoft ASP.NET. Also, Progent can provide experts in a broad array of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.

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    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your servers, endpoints printers, network infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and health monitors.

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    Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and affordably.

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    Progent's UNIX platform consulting experts provide small and mid-size businesses and software developers help with administering and supporting UNIX, Linux or Solaris environments that operate with Microsoft-powered networks. Progent offers your organization contact with UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad array of expertise offers you a convenient one-stop consulting firm to show you how to create and maintain a protected and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Progent can assist you in any phase of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 as a host for Exchange; planning high availability architecture for a local, cloud-based or hybrid deployment; moving mailboxes; planning and implementing Hyper-V; setting up hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft 365 and configuring Outlook.

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