Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. Because of this, ransomware assaults are typically unleashed on weekends and late at night, when support staff are likely to take longer to recognize a breach and are least able to mount a rapid and forceful response. The more lateral progress ransomware is able to manage inside a victim's network, the longer it will require to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Birmingham area to locate and quarantine infected devices and protect undamaged resources from being compromised.

If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Birmingham
Modern variants of ransomware such as Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online data and infiltrate any available backups. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated restoration nearly impossible and effectively sets the IT system back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware assault, insist on a settlement fee for the decryptors needed to recover encrypted data. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers demand an extra ransom in exchange for not publishing this information on the dark web. Even if you can rollback your system to an acceptable point in time, exfiltration can pose a major problem according to the nature of the stolen data.

The restoration work after a ransomware penetration involves several distinct phases, the majority of which can be performed concurrently if the recovery team has a sufficient number of members with the required experience.

  • Quarantine: This urgent first response involves blocking the lateral spread of ransomware within your IT system. The more time a ransomware assault is permitted to go unrestricted, the longer and more costly the recovery process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery engineers. Containment processes include cutting off affected endpoint devices from the network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the IT system to a basic useful level of functionality with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This project also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, productivity and line-of-business apps, network architecture, and protected remote access. Progent's recovery experts use state-of-the-art workgroup tools to organize the complicated restoration effort. Progent understands the importance of working rapidly, continuously, and in concert with a client's management and IT group to prioritize activity and to get vital resources back online as quickly as feasible.
  • Data recovery: The work required to restore data impacted by a ransomware attack depends on the condition of the systems, how many files are affected, and which restore techniques are required. Ransomware assaults can take down critical databases which, if not carefully closed, may have to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to find undamaged data. For example, undamaged Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were off line during the ransomware assault. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the same anti-virus tools used by some of the world's largest corporations such as Walmart, Citi, and NASDAQ. By providing real-time malware blocking, classification, mitigation, recovery and forensics in a single integrated platform, ProSight Active Security Monitoring lowers TCO, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities include establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement with the ransomware victim and the insurance provider; negotiating a settlement amount and schedule with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryption utility; debugging failed files; building a pristine environment; remapping and connecting datastores to reflect exactly their pre-encryption state; and restoring computers and services.
  • Forensic analysis: This activity is aimed at uncovering the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of how a ransomware assault travelled within the network assists you to evaluate the impact and highlights shortcomings in policies or processes that should be corrected to avoid future break-ins. Forensics entails the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensics is usually assigned a high priority by the cyber insurance carrier. Because forensics can be time consuming, it is critical that other important activities like operational continuity are performed concurrently. Progent maintains an extensive roster of information technology and data security experts with the skills needed to perform the work of containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered online and onsite IT services throughout the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned advanced certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers guidance in financial and ERP application software. This scope of skills gives Progent the ability to identify and integrate the surviving pieces of your IT environment after a ransomware intrusion and rebuild them quickly into an operational system. Progent has worked with top insurance providers like Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware System Restoration Expertise in Birmingham
For ransomware system recovery expertise in the Birmingham area, phone Progent at 800-462-8800 or see Contact Progent.



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  • Les Kent has a 35-year history of successful network integration, corporate administration, sales, and operations. He has shown a talent for creating sophisticated IT solutions during his time as as a network designer, application developer, project manager, implementation consultant, and troubleshooter for small companies, new ventures, and major corporations.

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    Progent's ProSight portfolio of managed services are designed to offer organizations who have minimal internal IT administration and support teams with low-cost access to world-class management tools and technical expertise. Benefits of the ProSight line of managed IT services include flat-rate network management expenses, automation of common administrative processes, continual absorption of the latest technology, smooth transition from older systems to current solutions, improved alignment of information technology with strategic goals, guidance from veteran IT consultants, and freeing up management to focus on business issues rather than fast-evolving network technology.

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    Microsoft 365, formerly called Office 365, is Microsoft's expanding family of client productivity applications and cloud-hosted services available on a subscription basis. Microsoft 365 applications and cloud services are available in a variety of subscription plans intended for markets from individuals and home offices to global enterprises. Progent can provide quick and affordable remote access to consultants with expertise in Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can assist you to evaluate the wealth of subscription plans offered with Microsoft 365 and integrate your information network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also assist you to build and maintain hybrid networks that transparently integrate local and cloud-based resources.

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    Microsoft Virtual Server, hosted on the Windows Server platform and based on software originally produced by Connectix, delivers the power needed to accomplish hardware reduction, application upgrade, and server quarantine tasks through virtualization technology in an enterprise-class computing network with advanced expandability, manageability, and availability. Microsoft has targeted Virtual Server at companies wishing to enhance ROI in application programming and piloting, migration from outdated line-of-business software, and server consolidation. Progent's professional Virtual Server experts can help your company to assess and integrate Microsoft Virtual Server 2005.

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    The current ASA 5500-X Series of firewalls with Firepower Services deliver significantly more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can assist you to manage your existing PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, integrate, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Server proliferation wreaks havoc on network budgets and administrative resources. Server consolidation via a virtual architecture offers lower total cost of ownership of servers and faster return on investment, more efficient utilization of servers, simplified operations, enhanced system availability, and easier management. Common uses for virtual machines are hardware consolidation, economical hosts for line-of-business legacy software running on obsolete operating systems, and affordable isolation of software development or evaluation systems from production systems.

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    Progent's Sun Solaris platform consulting experts provide small businesses and software developers assistance with administering and maintaining Solaris environments that run with Microsoft-based technology. Progent offers your organization contact with Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of experience offers you a convenient single consulting firm to show you how to create and manage a protected and reliable cross-platform network and communications solution that supports Solaris and Microsoft interoperability by combining Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.

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    Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network telephony. Lync Server 2010 can enhance the functionality of Microsoft Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and simplify administration via integration with Windows AD. Lync can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications experts can provide remote and on-premises support services to help your company to manage and troubleshoot your existing Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist your organization to plan and execute a smooth Skype for Business migration.

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    The server cluster technology incorporated into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 has been radically re-engineered to simplify the deployment, setup, and maintenance of server clusters that offer improved levels of system availability, security, performance, and flexibility. New or enhanced features include automated cluster Validation, easier setup and installation, unified cluster management, new cluster architecture for maximum uptime, better protection and quorum models, fewer failure points, greater storage and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can help you assess the advantages of failover clusters, design and implement an installation, train your network support staff to administer your cluster environment, deliver continuing consulting and technical help services, and produce and test a workplace recovery procedure.

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    The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center can be used for piloting mission-critical applications, developing cost-effective system upgrade methodologies, assessing and optimizing performance, designing or validating business continuity solutions, mitigating compatibility issues, and establishing training environments for the latest technologies. For Progent customers who lack sufficient internal resources to configure proper test systems, the lab cuts capital outlay and engineering risk while keeping critical IT projects on schedule.

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    The sophistication and connectivity demands of Microsoft Windows Servers calls for a network consulting firm with hands-on experience and in-depth knowledge in designing and building seamless, end-to-end business technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your strategic objectives. Progent's IT support can assist you with designing, installing, administering, and troubleshooting Windows Server solutions that increase the productivity of your computer system. Progent's consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other clients.

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    Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize physical resources as well as one or more public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services that include Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

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