Ransomware Hot Line: 800-462-8800
24x7 Online Help from a Senior Ransomware Consultant
Ransomware needs time to work its way across a target network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when IT personnel are likely to be slower to recognize a penetration and are least able to mount a rapid and coordinated defense. The more lateral progress ransomware can achieve within a victim's system, the more time it will require to restore basic operations and scrambled files and the more data can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineer can assist organizations in the Birmingham area to identify and isolate infected servers and endpoints and protect clean resources from being compromised.
If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Birmingham
Modern strains of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and effectively throws the datacenter back to square one. So-called Threat Actors, the hackers behind a ransomware attack, demand a settlement payment in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs require an additional ransom for not posting this data on the dark web. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a major issue according to the nature of the stolen information.
The recovery work after a ransomware penetration has several crucial phases, the majority of which can proceed in parallel if the response team has a sufficient number of members with the required skill sets.
- Quarantine: This urgent first response requires blocking the lateral progress of the attack within your network. The longer a ransomware attack is permitted to go unchecked, the more complex and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes consist of cutting off infected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
- System continuity: This involves restoring the IT system to a minimal acceptable degree of functionality with the least delay. This effort is usually the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business apps, network topology, and protected remote access management. Progent's recovery experts use state-of-the-art workgroup tools to organize the complicated restoration process. Progent understands the importance of working quickly, continuously, and in concert with a customer's managers and IT group to prioritize activity and to get critical resources on line again as fast as possible.
- Data recovery: The effort required to recover data damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and what recovery techniques are required. Ransomware assaults can take down key databases which, if not carefully shut down, may have to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were off line at the time of the ransomware assault.
- Deploying modern AV/ransomware defense: Progent's ProSight Active Security Monitoring gives small and medium-sized businesses the benefits of the identical AV technology deployed by many of the world's biggest corporations including Netflix, Citi, and Salesforce. By providing in-line malware blocking, classification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight ASM lowers total cost of ownership, simplifies management, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Activities include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the insurance carrier; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, learning, and operating the decryption tool; troubleshooting decryption problems; creating a pristine environment; remapping and connecting drives to match precisely their pre-encryption state; and recovering physical and virtual devices and services.
- Forensic analysis: This process is aimed at learning the ransomware assault's storyline throughout the network from start to finish. This history of how a ransomware attack travelled within the network assists you to evaluate the damage and brings to light vulnerabilities in rules or processes that should be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensic analysis is typically given a high priority by the cyber insurance provider. Because forensics can be time consuming, it is essential that other important activities such as operational continuity are executed in parallel. Progent maintains an extensive team of IT and security experts with the skills needed to carry out the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent has provided online and on-premises IT services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes consultants who have earned high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP application software. This scope of skills gives Progent the ability to identify and integrate the undamaged pieces of your information system after a ransomware assault and reconstruct them quickly into an operational system. Progent has collaborated with leading insurance providers including Chubb to help organizations clean up after ransomware attacks.
Contact Progent for Ransomware Cleanup Expertise in Birmingham
For ransomware recovery consulting services in the Birmingham area, phone Progent at 800-462-8800 or see Contact Progent.