Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a target network. Because of this, ransomware assaults are typically unleashed on weekends and at night, when IT personnel are likely to be slower to recognize a penetration and are least able to mount a rapid and coordinated defense. The more lateral progress ransomware can achieve within a victim's system, the more time it will require to restore basic operations and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to carry out the urgent first phase in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineer can assist organizations in the Birmingham area to identify and isolate infected servers and endpoints and protect clean resources from being compromised.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Birmingham
Modern strains of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and attack any available backups. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration nearly impossible and effectively throws the datacenter back to square one. So-called Threat Actors, the hackers behind a ransomware attack, demand a settlement payment in exchange for the decryptors required to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs require an additional ransom for not posting this data on the dark web. Even if you are able to restore your network to an acceptable date in time, exfiltration can pose a major issue according to the nature of the stolen information.

The recovery work after a ransomware penetration has several crucial phases, the majority of which can proceed in parallel if the response team has a sufficient number of members with the required skill sets.

  • Quarantine: This urgent first response requires blocking the lateral progress of the attack within your network. The longer a ransomware attack is permitted to go unchecked, the more complex and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware response experts. Containment processes consist of cutting off infected endpoints from the network to restrict the contagion, documenting the environment, and protecting entry points.
  • System continuity: This involves restoring the IT system to a minimal acceptable degree of functionality with the least delay. This effort is usually the highest priority for the targets of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business apps, network topology, and protected remote access management. Progent's recovery experts use state-of-the-art workgroup tools to organize the complicated restoration process. Progent understands the importance of working quickly, continuously, and in concert with a customer's managers and IT group to prioritize activity and to get critical resources on line again as fast as possible.
  • Data recovery: The effort required to recover data damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and what recovery techniques are required. Ransomware assaults can take down key databases which, if not carefully shut down, may have to be reconstructed from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms are powered by SQL Server. Often some detective work may be required to find undamaged data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were off line at the time of the ransomware assault.
  • Deploying modern AV/ransomware defense: Progent's ProSight Active Security Monitoring gives small and medium-sized businesses the benefits of the identical AV technology deployed by many of the world's biggest corporations including Netflix, Citi, and Salesforce. By providing in-line malware blocking, classification, mitigation, repair and forensics in a single integrated platform, Progent's ProSight ASM lowers total cost of ownership, simplifies management, and promotes rapid operational continuity. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating settlements with hackers. This calls for close co-operation with the ransomware victim and the insurance provider, if there is one. Activities include determining the type of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the insurance carrier; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency transfer to the TA; acquiring, learning, and operating the decryption tool; troubleshooting decryption problems; creating a pristine environment; remapping and connecting drives to match precisely their pre-encryption state; and recovering physical and virtual devices and services.
  • Forensic analysis: This process is aimed at learning the ransomware assault's storyline throughout the network from start to finish. This history of how a ransomware attack travelled within the network assists you to evaluate the damage and brings to light vulnerabilities in rules or processes that should be rectified to avoid later break-ins. Forensics involves the review of all logs, registry, GPO, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensic analysis is typically given a high priority by the cyber insurance provider. Because forensics can be time consuming, it is essential that other important activities such as operational continuity are executed in parallel. Progent maintains an extensive team of IT and security experts with the skills needed to carry out the work of containment, operational resumption, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has provided online and on-premises IT services throughout the United States for more than 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SBEs includes consultants who have earned high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISM, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial management and ERP application software. This scope of skills gives Progent the ability to identify and integrate the undamaged pieces of your information system after a ransomware assault and reconstruct them quickly into an operational system. Progent has collaborated with leading insurance providers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Birmingham
For ransomware recovery consulting services in the Birmingham area, phone Progent at 800-462-8800 or see Contact Progent.



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    For custom program creation, Progent can supply programming experts to produce line-of-business applications in areas such as commercial transaction webs, web site design, Microsoft Business Solutions products such as Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Microsoft IIS to build custom eCommerce applications based on Microsoft ASP.NET. In addition, Progent offers experts in a broad range of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce software, Progent also offers specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

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    Meraki Access Point Management Support and Help

    Progent's Cisco-certified Wi-Fi networking experts offer online and onsite consulting and support services to help your organization to plan, install, manage, optimize, and debug Wi-Fi networks that utilize Cisco's Meraki access points. Progent can also help your organization to plan and deploy hybrid networks that integrate on-premises and cloud-based services and that provide easy access, enhanced security, streamlined management, and consistent performance for all your wired and wireless endpoints.

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  • SCOM 2012 Management Packs Support and Integration
    Datacenter Monitoring Professional

    Progent's Microsoft-certified consultants have more than 10 years of experience designing, deploying, optimizing and fixing Microsoft SCOM solutions and can provide organizations of all sizes advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability needed to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or on-premises technical support to help you to remediate critical issues detected by System Center 2012 Operations Manager.

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    SharePoint Portal Server 2007 Technology Consulting Services

    Progent's Microsoft-certified experts can help you rationalize the business justification for implementing SharePoint Server 2007, consult with you on the appropriate edition of Microsoft SharePoint for your application, provide setup and integration expertise, help you to set up MS SQL Server as a supporting database manager, optimize your network integrity, integrate your off-the-shelf and customized application software to work with SharePoint Server 2007, design a company-wide security plan that encompasses portal technology, and deliver maintenance and Help Desk support.

  • SQL Server 2017 Development Specialist SQL Server 2017 Standard Specialist
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  • Consultant Exchange Server 2003 Upgrade
    Exchange 2003 Server Migration Consultants

    Progent's certified professionals offer technical support and network consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's migration, integration, administration, and support expertise for Microsoft Exchange Server include system design, installation, project management, local and remote technical support, Help Desk outsourcing, expert security consulting, and comprehensive IT outsourcing.

  • SQL Server Analysis Services Online Help Network Consultants SQL Server 2014
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  • Security Consultancy Security Protection Security Audit Services SIEC Solutions
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  • Birmingham Lockbit Crypto-Ransomware System-Rebuild Birmingham, West Midlands
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  • Skype for Business and Quality Dashboard Professionals Skype for Business and SQL Server Consulting

  • SQL 2008 Reporting Services Programming Company
    SQL Development Firms

    Microsoft SQL Server 2005 delivers indispensable, standardized tools to computer professionals as well as to information workers, reducing the difficulty of creating, integrating, administering, and accessing company information and database programs in environments ranging from handheld devices to corporate data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and wide knowledge in designing and deploying information-based, end-to-end business technology solutions. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

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  • 24x7 Network Consultant Services
    Server Monitoring Online Support

    Remote continuous monitoring, proactive alerts, and periodic analytical reporting are crucial to preserving the health of your IT system and eliminating preventable and costly disruptions. Remote Monitoring and Management solutions have progressed to the point that companies of any size can get a degree of network stability that was previously reserved for large enterprises. Progent offers several Remote Monitoring and Management (RMM) options delivered as economical services created to assist your company to identify and resolve a an array of network issues before they get big enough to impact your business.

  • Small Business Network Specialist CCIE Expert Certified Small Business Small Business Outsourcing
  • Small Business Small Office Server Support Network Admin Companies Small Office
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  • Exchange 2007 Technical Consultant
    Urgent Exchange 2007 Integration Services

    Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids network downtime, simplifies long-term support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multiple server or multi-location migrations, Progent has the knowledge and experience to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include expertise with the integration of outside vendor enhancements of Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange 2007 Server.

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  • Microsoft Windows 2000 Computer Engineer
    Windows Server 2000 Upgrade

    Progent's certified Windows 2000 consulting staff can help you optimize the capability of your existing Windows 2K Servers and can simplify system administration, provide tech support and repair, and strengthen security. Progent can also show you how to design, justify, and execute a plan to upgrade from Windows Server 2K to Microsoft Windows 2003 Server. Progent is experienced in designing test installations to eliminate the obstacles associated with moving to Windows Server 2003 by uncovering potential hardware and application compatibility problems.

  • Support and Setup Office 365 and iPhones Hybrid Microsoft 365 Exchange integration Technical Support
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    Progent's Cisco-certified wireless technology experts can help organizations to configure, administer, and troubleshoot Cisco Small Business 100/300/500 Wireless Access Points.

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  • VMware NSX Disaster Recovery Specialists Services VMware NSX and Site Recovery Manager
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  • Windows Server 2019 USB Drive Witness Network Consultant
    Windows Server 2019 and SQL Server Computer Consultants

    Progent's certified Windows Server 2019 consultants can assist your company to design and implement a cost-effective migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers major enhancements in scale, performance, manageability, virtualization, cybersecurity, hybrid local/cloud deployments, availability, and container support.

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  • Windows Server 2019 and SQL Server Troubleshooting Microsoft Certified IT Consultant Windows Server 2019 Windows Defender ATP
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  • Windows and Linux Professional Linux with Windows Specialists
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  • Offsite Employees Infrastructure Support and Integration
    Biggest Telecommuter Network Infrastructure Remote Technical Support

    Progent can help small and medium-size businesses to design, configure and troubleshoot the network infrastructure required for remote workers.

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