Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are commonly unleashed on weekends and late at night, when support staff are likely to take longer to become aware of a breach and are least able to organize a rapid and forceful response. The more lateral progress ransomware can make within a target's network, the more time it takes to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the time-critical first step in mitigating a ransomware assault by putting out the fire. Progent's remote ransomware experts can help organizations in the Birmingham area to identify and isolate breached servers and endpoints and protect clean assets from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Birmingham
Current strains of crypto-ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make automated restoration nearly impossible and effectively sets the datacenter back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom payment in exchange for the decryption tools required to recover scrambled files. Ransomware attacks also attempt to steal (or "exfiltrate") files and hackers require an extra settlement in exchange for not publishing this information or selling it. Even if you are able to rollback your network to an acceptable point in time, exfiltration can pose a major problem depending on the nature of the downloaded information.

The restoration process after a ransomware penetration involves a number of crucial phases, most of which can be performed in parallel if the response workgroup has a sufficient number of members with the necessary experience.

  • Quarantine: This time-critical first step requires arresting the lateral spread of the attack within your network. The longer a ransomware assault is allowed to go unchecked, the longer and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery engineers. Containment activities include isolating infected endpoints from the network to minimize the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a minimal acceptable level of functionality with the least delay. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also demands the widest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and mobile phones, databases, productivity and mission-critical apps, network architecture, and secure remote access. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the multi-faceted restoration process. Progent appreciates the importance of working quickly, continuously, and in concert with a client's managers and IT group to prioritize activity and to get essential services back online as fast as feasible.
  • Data restoration: The work necessary to recover data damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and what recovery techniques are required. Ransomware attacks can take down critical databases which, if not properly shut down, may need to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Some detective work may be needed to locate clean data. For example, non-encrypted Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were off line at the time of the attack. Progent's Altaro VM Backup experts can assist you to utilize immutability for cloud storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including administrators or root users. Immutable storage provides an extra level of security and recoverability in case of a successful ransomware attack.
  • Setting up modern antivirus/ransomware protection: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to give small and medium-sized companies the benefits of the identical anti-virus technology used by some of the world's largest enterprises including Netflix, Citi, and Salesforce. By providing in-line malware blocking, detection, containment, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the victim and the insurance provider, if there is one. Activities include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker; testing decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; establishing a settlement and schedule with the TA; checking adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; acquiring, learning, and operating the decryption tool; troubleshooting failed files; building a pristine environment; remapping and reconnecting datastores to match precisely their pre-attack condition; and reprovisioning machines and services.
  • Forensic analysis: This process involves discovering the ransomware assault's storyline throughout the targeted network from start to finish. This history of the way a ransomware assault progressed within the network assists your IT staff to assess the damage and uncovers weaknesses in rules or processes that should be corrected to avoid later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS, routers, firewalls, schedulers, and core Windows systems to detect changes. Forensic analysis is typically assigned a high priority by the insurance provider. Because forensics can be time consuming, it is critical that other key activities like operational continuity are executed in parallel. Progent maintains a large roster of information technology and cybersecurity professionals with the knowledge and experience required to carry out activities for containment, business continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has delivered online and on-premises IT services across the U.S. for more than 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of subject matter experts includes professionals who have been awarded high-level certifications in core technologies including Cisco networking, VMware virtualization, and popular distributions of Linux. Progent's data security experts have earned industry-recognized certifications including CISA, CISSP, and GIAC. (See Progent's certifications). Progent also has guidance in financial management and Enterprise Resource Planning application software. This scope of expertise allows Progent to identify and consolidate the surviving pieces of your network following a ransomware attack and reconstruct them rapidly into a functioning network. Progent has worked with leading cyber insurance providers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Expertise in Birmingham
For ransomware system recovery services in the Birmingham metro area, call Progent at 800-462-8800 or see Contact Progent.



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