Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Consultant
Ransomware needs time to steal its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT personnel may be slower to become aware of a break-in and are less able to organize a quick and coordinated defense. The more lateral movement ransomware is able to make inside a target's network, the longer it takes to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to help you to take the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist organizations in the Birmingham metro area to locate and isolate breached servers and endpoints and guard clean resources from being penetrated.
If your network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Response Expertise Available in Birmingham
Modern strains of ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and attack any accessible system restores. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make automated recovery almost impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom payment for the decryption tools needed to unlock scrambled files. Ransomware assaults also try to exfiltrate information and hackers require an extra settlement in exchange for not posting this data on the dark web. Even if you can rollback your network to an acceptable point in time, exfiltration can pose a big problem according to the sensitivity of the downloaded information.
The restoration process subsequent to ransomware penetration involves several crucial stages, most of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the necessary skill sets.
- Quarantine: This urgent first step requires blocking the lateral spread of ransomware within your network. The longer a ransomware assault is permitted to run unchecked, the longer and more costly the recovery process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware response experts. Containment processes include cutting off infected endpoint devices from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
- Operational continuity: This involves restoring the IT system to a minimal useful degree of functionality with the least delay. This process is typically the top priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and smart phones, databases, office and mission-critical applications, network architecture, and safe endpoint access. Progent's ransomware recovery team uses state-of-the-art workgroup platforms to coordinate the complex recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a client's management and IT staff to prioritize activity and to get vital services on line again as fast as feasible.
- Data recovery: The work required to restore files damaged by a ransomware assault depends on the condition of the systems, how many files are encrypted, and what restore techniques are needed. Ransomware attacks can take down critical databases which, if not carefully shut down, might need to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many manufacturing and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be required to find clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and notebooks that were off line at the time of the attack.
- Implementing advanced antivirus/ransomware defense: Progent's ProSight Active Security Monitoring gives small and medium-sized businesses the benefits of the same anti-virus tools used by some of the world's largest enterprises such as Netflix, Visa, and NASDAQ. By providing real-time malware filtering, classification, mitigation, repair and forensics in one integrated platform, ProSight Active Security Monitoring reduces TCO, simplifies management, and promotes rapid recovery. The next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- Negotiation with the threat actor (TA): Progent has experience negotiating settlements with threat actors. This requires working closely with the victim and the cyber insurance provider, if there is one. Services consist of establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement amount and timeline with the TA; confirming compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; acquiring, reviewing, and using the decryptor tool; debugging decryption problems; creating a clean environment; remapping and reconnecting drives to reflect precisely their pre-encryption condition; and recovering machines and services.
- Forensics: This process involves learning the ransomware attack's storyline across the network from beginning to end. This audit trail of how a ransomware attack progressed through the network helps your IT staff to evaluate the damage and uncovers vulnerabilities in policies or work habits that should be corrected to avoid future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensics is usually given a top priority by the cyber insurance provider. Since forensic analysis can take time, it is essential that other important recovery processes like operational resumption are performed in parallel. Progent has an extensive team of IT and data security professionals with the knowledge and experience required to carry out the work of containment, operational resumption, and data restoration without disrupting forensics.
Progent has provided remote and onsite network services throughout the United States for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's roster of SBEs includes professionals who have earned high-level certifications in core technologies including Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned internationally recognized certifications including CISA, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial and Enterprise Resource Planning software. This breadth of expertise allows Progent to salvage and consolidate the surviving parts of your network after a ransomware intrusion and reconstruct them rapidly into a viable system. Progent has worked with leading cyber insurance providers like Chubb to help businesses clean up after ransomware assaults.
Contact Progent for Ransomware System Restoration Consulting in Birmingham
For ransomware cleanup expertise in the Birmingham area, call Progent at 800-462-8800 or see Contact Progent.