Crypto-Ransomware : Your Worst IT Disaster
Ransomware  Recovery ConsultantsCrypto-Ransomware has become an escalating cyberplague that represents an existential danger for organizations vulnerable to an assault. Different iterations of ransomware such as Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been out in the wild for years and continue to cause damage. Newer versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, as well as additional unnamed malware, not only encrypt on-line information but also infect many accessible system backups. Information synched to the cloud can also be ransomed. In a poorly architected environment, it can make automatic restore operations impossible and basically knocks the datacenter back to square one.

Restoring services and information after a ransomware intrusion becomes a sprint against time as the targeted organization struggles to stop the spread and clear the crypto-ransomware and to restore enterprise-critical operations. Because ransomware takes time to replicate, assaults are usually launched on weekends, when successful penetrations tend to take longer to discover. This multiplies the difficulty of rapidly marshalling and coordinating an experienced response team.

Progent provides a range of support services for protecting Fort Lauderdale enterprises from ransomware events. Among these are staff education to help recognize and avoid phishing scams, ProSight Active Security Monitoring for remote monitoring and management, along with setup and configuration of next-generation security gateways with AI capabilities to automatically identify and extinguish new cyber threats. Progent in addition can provide the services of seasoned ransomware recovery professionals with the skills and commitment to rebuild a breached environment as rapidly as possible.

Progent's Ransomware Restoration Support Services
After a crypto-ransomware event, even paying the ransom demands in Bitcoin cryptocurrency does not ensure that cyber criminals will return the codes to unencrypt any of your files. Kaspersky estimated that 17% of crypto-ransomware victims never recovered their files even after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The alternative is to setup from scratch the critical elements of your IT environment. Without access to essential data backups, this calls for a wide complement of skill sets, well-coordinated project management, and the willingness to work non-stop until the task is complete.

For two decades, Progent has made available expert IT services for companies throughout the US and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned advanced certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has expertise with financial management and ERP application software. This breadth of expertise affords Progent the skills to rapidly ascertain necessary systems and re-organize the surviving pieces of your network environment following a ransomware event and assemble them into an operational system.

Progent's security group deploys best of breed project management systems to orchestrate the complex restoration process. Progent understands the importance of working swiftly and in concert with a customerís management and IT resources to assign priority to tasks and to get critical services back on-line as soon as possible.

Customer Case Study: A Successful Ransomware Incident Response
A customer escalated to Progent after their organization was attacked by Ryuk ransomware. Ryuk is believed to have been created by Northern Korean government sponsored hackers, possibly adopting approaches leaked from the U.S. National Security Agency. Ryuk goes after specific companies with limited room for disruption and is one of the most lucrative versions of ransomware. Major victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturer headquartered in Chicago with around 500 employees. The Ryuk attack had shut down all essential operations and manufacturing processes. Most of the client's data backups had been directly accessible at the start of the attack and were damaged. The client was pursuing financing for paying the ransom (exceeding two hundred thousand dollars) and hoping for good luck, but ultimately called Progent.


"I cannot tell you enough in regards to the help Progent gave us throughout the most critical period of (our) companyís existence. We may have had to pay the criminal gangs if it wasnít for the confidence the Progent group afforded us. The fact that you were able to get our e-mail and production applications back into operation quicker than five days was something I thought impossible. Each expert I worked with or e-mailed at Progent was hell bent on getting us working again and was working at all hours to bail us out."

Progent worked hand in hand the client to quickly assess and prioritize the key applications that had to be restored in order to restart business operations:

  • Microsoft Active Directory
  • Electronic Messaging
  • MRP System
To get going, Progent followed ransomware incident response best practices by stopping the spread and cleaning up infected systems. Progent then started the work of recovering Active Directory, the heart of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange Server messaging will not operate without AD, and the businessesí financials and MRP system leveraged Microsoft SQL Server, which requires Active Directory services for authentication to the information.

In less than two days, Progent was able to restore Active Directory services to its pre-penetration state. Progent then accomplished setup and hard drive recovery of mission critical servers. All Microsoft Exchange Server data and configuration information were intact, which accelerated the rebuild of Exchange. Progent was also able to collect local OST files (Outlook Email Off-Line Folder Files) on user desktop computers and laptops to recover email information. A not too old off-line backup of the customerís accounting/ERP software made them able to recover these vital programs back on-line. Although major work was left to recover fully from the Ryuk virus, the most important services were recovered quickly:


"For the most part, the production operation was never shut down and we made all customer sales."

During the next couple of weeks critical milestones in the recovery project were completed in tight cooperation between Progent team members and the client:

  • Internal web applications were returned to operation with no loss of data.
  • The MailStore Server containing more than 4 million archived messages was brought online and accessible to users.
  • CRM/Orders/Invoices/AP/AR/Inventory capabilities were completely functional.
  • A new Palo Alto Networks 850 firewall was deployed.
  • 90% of the user PCs were operational.

"A huge amount of what was accomplished in the early hours is mostly a fog for me, but my team will not forget the countless hours each of you put in to help get our business back. Iíve entrusted Progent for at least 10 years, maybe more, and each time I needed help Progent has come through and delivered as promised. This time was a life saver."

Conclusion
A potential business-killing disaster was averted through the efforts of hard-working professionals, a broad range of knowledge, and close collaboration. Although in hindsight the ransomware incident described here should have been disabled with current security technology solutions and best practices, user and IT administrator education, and well designed incident response procedures for data backup and proper patching controls, the reality is that government-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware incursion, remember that Progent's team of professionals has substantial experience in ransomware virus defense, remediation, and file recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were contributing), Iím grateful for letting me get rested after we got over the first week. All of you did an impressive job, and if any of your team is visiting the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Meraki Outdoor Wi-Fi Access Point Consulting

    Progent's Cisco-certified wireless networking consultants offer online and onsite consulting and support services to assist you to design, install, administer, tune, and repair wireless deployments that utilize Cisco's Meraki access points. Progent's experts can also assist you to design and deploy hybrid environments that combine on-premises and cloud-hosted services and that provide seamless connectivity, advanced protection, streamlined management, and dependable performance for all your mobile and desktop devices.

  • Short-Term IT Support Staffing Support Services Consulting Services Fort Lauderdale Fort Lauderdale IT Staff Augmentation Services
  • Signature-based Virus Protection Support Outsourcing Citrix XenServer Security Integration Services

  • Microsoft Certified Computer Expert
    Certified Microsoft Partner Software Consultants

    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who earn the highest customer endorsement and enjoy the tightest operational relationship with Microsoft. The understanding, skills, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to offer your business more complete support for your information system.

  • Slackware Linux, Sun Solaris, UNIX Troubleshooting Slackware Linux, Sun Solaris, UNIX Online Support Services
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  • Small Business Outsourcing Small Business Small Business IT Consulting Firm
  • Small Business Server Premium Add-on Professionals Microsoft SBS Server Consultant Services
  • Solaris Online Support Services 24-7 Consultant Services UNIX

  • 24x7x365 wireless IP phones and Meraki APs Help and Support
    wireless IP phones and Meraki APs Integration Support

    Progent's Cisco-certified Wi-Fi technology consultants can help organizations to configure, administer, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.

  • Solaris to Windows Upgrade Consulting Solaris-Windows Upgrade Consulting
  • Specialist BlackBerry BES Server BlackBerry Exchange IT Services
  • Fort Lauderdale Tamarac Fort Lauderdale WannaCry Crypto-Ransomware Removal
  • Specialist ISSAP Certified Security Architecture Security Architecture Specialists

  • Small Business Specialist Kansas
    Missouri System Repair

    Progentís Technical Response Center (TRC) provides affordable nationwide after-hours remote assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer extended hours phone help and online direct computer connection to isolate and repair network problems rapidly and affordably.

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  • Firepower Management Center Network Consultant
    Firepower Network Consulting

    Progentís experienced Cisco network security consulting professionals provide expert PIX and ASA Firewall consulting services including infrastructure design, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and software policy enforcement, mutlivector attack protection, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to scalable enterprise-class appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of security, high throughput, and excellent reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed operating system, minimizing common OS-specific security holes.

  • Fort Lauderdale Avaddon Crypto-Ransomware Data-Recovery Fort Lauderdale Weston Margate, United States
  • Specialist infrastructure documentation management Consultant Services ProSight IT documentation management

  • macOS Online Troubleshooting Specialists
    OS X Technical Support Consultants

    Progent provides nationwide online phone support and consulting services for businesses that run Apple Mac environments or whose IT systems feature a combination of Apple macOS and Mac OS X with Microsoft products. Progent's experts offer Mac users a range of services including desktop support, upgrading to the latest edition of OS X from legacy versions of macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X applications. Progent can also assist you with Apple iPhone and Apple iPad support, or moving to iCloud services. Remote IT help offers optimum return for your IT budget by extending user productivity and shortening the hours billed for network repair services. Advanced online support utilities and skilled technicians and consultants allow Progent to handle the majority of network issues without squandering time and money by going to your location. In most of situations your network problems can be remediated by telephone or via a mix of phone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network experts and CISM premier security professionals to help with the toughest system issues.

  • Sun Solaris Remote Consulting Solaris Online Small Business Computer Consultant
  • Support Outsourcing Hyper-V 2016 Security and Compliance Windows Server Hyper-V 2016 Private Cloud Support
  • Support Outsourcing Wave 2 wireless controller IT Consultant wireless LAN controller
  • Support Services ProSight ESP Endpoint Protection Services Android Security Professionals
  • Support and Help System Center 2016 Business Continuity SCCMM 2016 Network Consultant
  • Suse Linux Specialist Engineer Slackware Linux
  • Technical Support Group Microsoft Office Microsoft Office 2000 IT Consulting Companies

  • CISM Security Security Stealth Penetration Testing Protect
    Penetration Testing Security Consulting

    Stealth penetration checking is a key part of any comprehensive network security plan. Progentís security professionals can perform thorough penetration checks without the awareness of your organization's internal network support resources. Unannounced penetration checking shows whether current security defense tools such as intrusion incident warnings and event log monitoring are properly configured and actively observed.

  • Technology Consulting SQL 2008 MS SQL 2008 Online Troubleshooting
  • Technology Professional ProSight Private Cloud Services Top Private Clouds for Small Businesses Engineers
  • Technology Professional UNIX, Windows Microsoft Windows and UNIX Technology Professional
  • Telecommuters Assistance near me in Fort Lauderdale - Call Desk Outsourcing Assistance Fort Lauderdale Fort Lauderdale Weston Margate Award Winning At Home Workforce Consulting and Support Services in Fort Lauderdale - Call Desk Outsourcing Consulting
  • Top Rated Small Business WAP571 Technology Consulting 24-7 Small Business 500 AP Remote Troubleshooting

  • Services IT Support Outsourcing
    Specialists IT Support Outsourcing

    Progent can deliver in-depth remote consulting for all major technical areas common to small business information networks and offers a variety of strategic, on-demand support services such as a temporary CIO to provide senior-level IT design and negotiating skills, a Technical Response Center for help desk services, 24x7 server monitoring, spam/virus filtering as an outside-the-firewall service, project management help for major initiatives such as site moves orOS migrations, Cisco-certified consultants for designing fast and robust network infrastructure, certified security specialists to ensure data protection and compliance, disaster recovery experts to design and document business continuity plans, and software programmers to create, customize, or troubleshoot mission-critical application programs.

  • Top Rated Windows Server 2008 Hyper-VI Remote Support Services Windows Server 2008 DirectAccess Information Technology Consulting
  • Ubiquiti UniFi Controller software Consultant Professional Ubiquiti UniFi Security Gateway
  • Ubiquiti UniFi Switch Consultant Services Top Quality Engineer Ubiquiti UniFi Wave 2 WiFi access point
  • Urgent Technology Professional Azure enterprise hybrid cloud solutions Azure hybrid cloud integration Consultant Services

  • Cisco VoIP Phones and Unified Messaging Professionals
    Cisco VoIP Technical Support

    Progent's Cisco certified network infrastructure consultants offer advanced support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

  • Windows 10 OneDrive Network Consultants Windows 10 Configuration Onsite Technical Support
  • Windows Applications on Apple Mac Remote Support Top VirtualPC for macOS Specialist
  • Windows Server 2016 Software Load Balancing Technology Consulting Services Windows Server 2016 On-site Support

  • Microsoft Expert Consulting Exchange 2013 DAG
    Exchange 2013 Integration Remote Support

    Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange 2010 and introduces important innovations as well as a revamped structure. These improvements favorably impact key areas such as ease of administration, availability, compliance, cost of ownership, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can help you understand the potential business benefits of migrating to Exchange 2013, design a cost-effective validation and deployment strategy, and train your IT team to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing online consulting and support and management for Exchange Server 2013.

  • Windows Server 2019 Small Business Network Support 24-7 Windows 2008 Server Troubleshooting
  • Windows SharePoint Services Consultants Office SharePoint Server 2016 Computer Consulting
  • Wireless Consulting Award Winning IT Consulting Proxim Tsunami
  • Work at Home Employees Consultants near me in Fort Lauderdale - VoIP Solutions Assistance Fort Lauderdale, U.S.A. Fort Lauderdale Work from Home Employees Assistance nearby Fort Lauderdale - IP Voice Technology Consultants

  • Virtual Server Consult
    Server Management Engineers

    With virtual servers, companies can operate many virtual machines on a single actual server. Virtual server technology allows companies to gain all the advantages of server isolation, while avoiding the expense associated with purchasing additional server hardware. Virtualization is also the critical technology behind private clouds, which provide important advantages such as lowering the costs of capital equipment, datacenter facilities, and management while enhancing information security, network reliability, and disaster recovery. Other useful server management technologies are network monitoring utilities, Windows Server Update Services, and remote server management cards. Progent's certified server management specialists can assist you in all areas of server virtualization and management to allow your company to contain costs and save time.

  • Work from Home Employees Fort Lauderdale Consulting and Support Services - Cybersecurity Solutions Consulting Services Broward County Florida Remote Workforce Fort Lauderdale Consultants - Security Systems Consulting Broward County Florida
  • iPad 3 IT Consultant Remote Consulting iCloud
  • macOS Configuration Specialist Consulting OS X Online
  • ransomware business recovery Engineer DopplePaymer ransomware recovery Consult
  • ransomware defense report Engineers ransomware vulnerability assessment Specialists
  • ransomware virus recovery Specialist Specialists ransomware business recovery
  • wireless IP phone security Troubleshooting 24 Hour Aironet Consultant

  • Endpoint Monitoring and Reporting On-site Technical Support
    ProSight Remote Server Monitoring IT Consulting

    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the health of vital devices that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they can impact productivity.


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