Crypto-Ransomware : Your Feared IT Nightmare
Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that poses an enterprise-level threat for businesses of all sizes poorly prepared for an attack. Different versions of ransomware like the Dharma, Fusob, Locky, Syskey and MongoLock cryptoworms have been circulating for years and still inflict havoc. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as more unnamed viruses, not only do encryption of on-line information but also infect most configured system restores and backups. Information synchronized to cloud environments can also be corrupted. In a poorly architected system, this can make automated restoration hopeless and basically sets the network back to square one.

Getting back on-line programs and data after a ransomware outage becomes a sprint against time as the victim struggles to contain and eradicate the virus and to restore business-critical operations. Since ransomware takes time to move laterally, attacks are frequently launched at night, when successful penetrations typically take longer to notice. This multiplies the difficulty of promptly mobilizing and coordinating a qualified response team.

Progent provides a range of support services for securing Fort Lauderdale organizations from crypto-ransomware penetrations. Among these are user education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus deployment of the latest generation security gateways with machine learning technology to intelligently detect and quarantine new cyber threats. Progent in addition can provide the services of veteran crypto-ransomware recovery engineers with the talent and perseverance to restore a breached system as soon as possible.

Progent's Ransomware Restoration Support Services
Soon after a ransomware event, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will provide the codes to unencrypt any or all of your files. Kaspersky ascertained that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The fallback is to re-install the critical elements of your IT environment. Without access to complete information backups, this calls for a wide range of skills, top notch project management, and the willingness to work continuously until the job is done.

For decades, Progent has made available certified expert IT services for companies across the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have attained advanced certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in accounting and ERP applications. This breadth of experience provides Progent the capability to knowledgably determine critical systems and integrate the surviving pieces of your IT environment after a ransomware attack and configure them into a functioning system.

Progent's recovery group uses top notch project management tools to coordinate the complicated recovery process. Progent understands the urgency of acting rapidly and in unison with a customerís management and Information Technology staff to prioritize tasks and to put critical applications back on line as fast as possible.

Client Case Study: A Successful Crypto-Ransomware Intrusion Restoration
A small business sought out Progent after their company was penetrated by Ryuk ransomware. Ryuk is thought to have been deployed by Northern Korean government sponsored cybercriminals, possibly using algorithms exposed from the United States National Security Agency. Ryuk seeks specific organizations with little room for disruption and is among the most lucrative instances of ransomware malware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company headquartered in Chicago with around 500 staff members. The Ryuk event had frozen all business operations and manufacturing capabilities. Most of the client's data backups had been online at the start of the intrusion and were eventually encrypted. The client considered paying the ransom (more than two hundred thousand dollars) and praying for good luck, but in the end made the decision to use Progent.


"I canít say enough about the support Progent provided us throughout the most critical time of (our) businesses survival. We had little choice but to pay the cybercriminals if it wasnít for the confidence the Progent group gave us. The fact that you were able to get our messaging and critical applications back on-line quicker than five days was something I thought impossible. Every single expert I got help from or e-mailed at Progent was absolutely committed on getting our system up and was working breakneck pace on our behalf."

Progent worked together with the customer to rapidly identify and assign priority to the essential services that had to be restored in order to continue business operations:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To get going, Progent followed AV/Malware Processes incident response industry best practices by stopping the spread and clearing infected systems. Progent then started the steps of restoring Microsoft AD, the key technology of enterprise networks built on Microsoft Windows Server technology. Exchange messaging will not work without Active Directory, and the client's accounting and MRP software leveraged SQL Server, which needs Windows AD for authentication to the databases.

In less than 48 hours, Progent was able to re-build Windows Active Directory to its pre-penetration state. Progent then performed reinstallations and storage recovery on needed systems. All Microsoft Exchange Server ties and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to locate non-encrypted OST data files (Microsoft Outlook Off-Line Data Files) on staff workstations and laptops to recover email data. A recent offline backup of the businesses accounting/MRP systems made them able to return these vital programs back online for users. Although a lot of work needed to be completed to recover totally from the Ryuk damage, core services were recovered rapidly:


"For the most part, the production operation was never shut down and we did not miss any customer orders."

During the following few weeks critical milestones in the restoration project were achieved through close collaboration between Progent engineers and the customer:

  • Self-hosted web sites were brought back up with no loss of data.
  • The MailStore Server exceeding 4 million historical emails was brought online and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were fully functional.
  • A new Palo Alto 850 firewall was brought on-line.
  • Most of the desktops and laptops were back into operation.

"A lot of what transpired in the initial days is mostly a blur for me, but my team will not forget the dedication all of the team accomplished to give us our company back. Iíve trusted Progent for at least 10 years, possibly more, and every time Progent has impressed me and delivered. This situation was a stunning achievement."

Conclusion
A likely business disaster was dodged by results-oriented professionals, a wide array of subject matter expertise, and close collaboration. Although in retrospect the ransomware virus attack detailed here should have been identified and disabled with up-to-date cyber security technology and ISO/IEC 27001 best practices, user education, and well designed incident response procedures for information protection and applying software patches, the reality is that state-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware virus, remember that Progent's team of professionals has proven experience in ransomware virus defense, remediation, and data recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), Iím grateful for allowing me to get some sleep after we got past the first week. All of you did an impressive job, and if any of your guys is around the Chicago area, a great meal is my treat!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's engineers can provide a variety of consulting services to assist companies of all sizes to deploy, manage, and support environments that incorporate workstations, laptops, tablets, or Windows phones based on Windows 8.1. For enterprise customers, Progent's senior project managers can help create testing labs to assess Microsoft Windows 8.1 and develop and implement Windows 8.1 deployment projects based on leading practices.

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    Progent can help you to utilize Cisco's infrastructure technology to create a solid foundation for your onsite, cloud-centric, or hybrid-cloud data center and streamline operations in vital areas including hardware consolidation, security and compliance, manageability, uptime, and disaster recovery.

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    Progent's Wireless Consulting Services offer a fast, economical way for businesses of all sizes to integrate, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's Microsoft-certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, develop test environments and rollout strategies, optimize your infrastructure for local, multi-location, cloud-based, and hybrid environments, train your IT management team, develop a corporate-wide security plan, automate IT management, assist with application development, and generate and validate a DR/BC plan.

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    Progent's Microsoft engineers offer in-depth support in implementing, managing and debugging all versions of Microsoft Project, Microsoft Project Server, and Project Online and can provide a wide range of affordable remote support services based on industry best practices to help businesses of any size to receive all the advantages of this powerful platform. Support services offered by Progent include solution design, software configuration and upgrades, setting up safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and specialized online training classes.

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    Progent's Microsoft-certified consulting experts have more than 10 years of background designing, implementing, optimizing and fixing System Center Operations Manager environments and can provide organizations of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite technical support to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.

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    Progent can help small and mid-size businesses to deploy collaboration platforms to enable their at-home workforce to engage in positive interaction with fellow workers and clients.

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    Progent's Cisco-certified Wi-Fi networking consultants offer online and on-premises consulting and troubleshooting services to help your organization to design, install, manage, optimize, and debug Wi-Fi networks that incorporate Cisco's Meraki APs. Progent can also help your organization to design and implement hybrid networks that combine on-premises and cloud-hosted services and that deliver easy access, enhanced security and compliance, unified management, and dependable performance for all your wired and wireless endpoints.

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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP solution that embodies more than a quarter century of experience assisting manufacturing and distribution organizations to manage complicated supply chains and streamline critical business processes to bring products to market fast and adhere to customer schedules dependably. Progent can provide the expertise of an ERP specialist with over two decades of background with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises consulting that can range from occasional guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, customization, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.

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    Progent's Microsoft-certified professionals can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration plans, tune your network for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, train your IT management, team, develop a corporate-wide security strategy, automate network management, help with creating applications, and generate and validate a disaster recovery/business continuity plan.

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    Progent's certified Office and Office 365 consultants can help businesses to integrate Office desktop and Microsoft Office 365 applications including Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive productivity solution that offers quick ROI and enables better business outcomes. Progent can help your company to interface Office or Office 365 applications with one another and with additional core Microsoft platforms such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also assist you to fix compatibility issues with different releases of Office and offers customized online training to individual users and groups.

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    Cisco's Firepower Next Generation Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer centralized management of modern cybersecurity capabilities like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can assist you to plan and carry out an efficient migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's security services to build and centrally manage IT environments that span branch offices, data centers, private clouds and public clouds.

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    Progent offers several basic kinds of Contact Center support including Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of authorized Microsoft professionals gives your customers easy access to a dependable support resource with years of experience delivering phone support and online troubleshooting for networks powered by Microsoft products. Progent's focus is on earning the support Help Desk a positive image as a solid contributor to company productivity. Progent's goal is to fix rather than simply report problems.

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    Online Support Operations Manager

    Progent offers a variety of IT service bundles for small businesses. These IT outsourcing and network monitoring solutions are based on the anticipatory problem handling abilities of Microsoft System Center Operations Manager, a state-of-the-art server and IT management software platform that monitors the reliability, throughput, and security of your network and identifies incipient problems before they can disrupt your network. With Progent's economically priced IT service programs, small organizations can select a simple co-sourcing service program based on Microsoft System Center Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package.

  • Windows 2003 Technology Consulting Consult Windows Server 2003
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  • Barracuda Backup Disaster Recovery Network Consulting
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    Barracuda Backup is an affordable, subscription backup/restore platform for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built physical storage device built by Barracuda or a software-based appliance with similar functionality but which uses your existing storage infrastructure. Barracuda Backup protects vital business data generated on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting services to help your business to plan, configure, manage and troubleshoot a backup and disaster recovery solution based on Barracuda technology.

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    Progent's Experts Group provides support in important technologies such as Macintosh networking and applications; Support for Linux, UNIX, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM expertise; Line-of-business and vertical application support; CIO, management information analyst, and project logistics services; Custom program design and deployment; Web site, electronic business, Electronic Data Interchange, and client portal development and deployment; SQL support and performance help; Management information expertise; and Telecom systems support.

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  • Postini Support Services
    Anti-Virus Support Services

    E-Mail Guard is Progent's economical antispam and virus protection managed service that gives small companies world-class defense from spam, viruses, DHA attacks, and other forms of email-borne assaults on computer systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive library of web-managed anti-spam and anti-virus services that stop email assaults before they can breech the network firewall. Perimeter Manager also lets administrators track and manage their e-mail application, irrespective of server platform, hardware type, or data center location.

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  • Technology Support Midsized Business
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    Progent offers IT services for medium size businesses with 100 to 250 system users. The medium size business or office has traditionally been an underserved segment of the market for IT consulting expertise. The cost structures and support access models of large outside support firms make them excessively costly for the ordinary small company or small medium business (SMB), which usually relies on a minimal IT budget with which to maintain an information network whose complexity and sophistication are often similar to the information systems of far larger companies. Progent's support delivery model, which takes full advantage of remote service, virtual office technology and proactive server monitoring, significantly reduces the network support costs of a small-medium business while providing the small company with enterprise-level support from professional, world-class consultants knowledgeable in a wide range of small business network solutions. If your mid-sized organization or small business is looking for the quality of network support appropriate by a medium size office without paying enterprise prices, call Progent.


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