Ransomware : Your Crippling IT Disaster
Ransomware  Recovery ConsultantsRansomware has become a modern cyber pandemic that presents an existential threat for organizations unprepared for an assault. Versions of ransomware like the Dharma, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for years and continue to cause havoc. Modern variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as additional unnamed newcomers, not only encrypt on-line critical data but also infect any accessible system backup. Files synched to cloud environments can also be rendered useless. In a poorly architected system, this can render automatic restoration useless and effectively sets the datacenter back to square one.

Getting back on-line applications and data following a ransomware outage becomes a race against time as the victim tries its best to contain the damage and clear the virus and to resume business-critical activity. Due to the fact that crypto-ransomware needs time to move laterally, penetrations are often sprung during nights and weekends, when attacks tend to take longer to discover. This multiplies the difficulty of rapidly assembling and coordinating a knowledgeable mitigation team.

Progent offers a variety of help services for securing Fort Lauderdale enterprises from ransomware attacks. These include staff education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's behavior-based threat defense to discover and suppress zero-day malware attacks. Progent in addition can provide the assistance of experienced ransomware recovery consultants with the track record and perseverance to restore a compromised environment as soon as possible.

Progent's Ransomware Restoration Help
After a crypto-ransomware event, paying the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will respond with the keys to unencrypt any of your information. Kaspersky Labs determined that seventeen percent of ransomware victims never recovered their information after having paid the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The fallback is to piece back together the critical elements of your IT environment. Absent access to essential system backups, this requires a broad complement of IT skills, professional team management, and the capability to work 24x7 until the recovery project is over.

For two decades, Progent has offered certified expert Information Technology services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have attained advanced industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise in financial systems and ERP application software. This breadth of expertise gives Progent the capability to efficiently determine important systems and re-organize the surviving components of your network environment after a ransomware attack and assemble them into an operational network.

Progent's ransomware group uses top notch project management applications to coordinate the sophisticated restoration process. Progent understands the urgency of working quickly and in unison with a customer's management and IT staff to prioritize tasks and to put the most important systems back on-line as soon as possible.

Client Case Study: A Successful Ransomware Attack Response
A customer engaged Progent after their organization was penetrated by the Ryuk ransomware. Ryuk is thought to have been launched by Northern Korean state sponsored hackers, suspected of adopting strategies leaked from the United States National Security Agency. Ryuk seeks specific organizations with little or no ability to sustain operational disruption and is one of the most profitable incarnations of ransomware. Headline victims include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing business headquartered in the Chicago metro area and has about 500 staff members. The Ryuk penetration had shut down all business operations and manufacturing capabilities. The majority of the client's data backups had been on-line at the time of the intrusion and were encrypted. The client was pursuing financing for paying the ransom demand (exceeding $200K) and praying for good luck, but ultimately called Progent.

"I cannot thank you enough about the care Progent gave us throughout the most stressful time of (our) businesses existence. We may have had to pay the cyber criminals if it wasn't for the confidence the Progent experts provided us. The fact that you could get our messaging and essential applications back on-line quicker than 1 week was beyond my wildest dreams. Each staff member I talked with or e-mailed at Progent was laser focused on getting our company operational and was working day and night on our behalf."

Progent worked with the customer to quickly identify and assign priority to the key elements that had to be recovered in order to resume departmental operations:

  • Windows Active Directory
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To get going, Progent followed Anti-virus incident mitigation industry best practices by isolating and performing virus removal steps. Progent then initiated the task of restoring Active Directory, the key technology of enterprise environments built on Microsoft Windows technology. Microsoft Exchange email will not operate without Active Directory, and the customer's accounting and MRP software used Microsoft SQL, which depends on Active Directory for security authorization to the databases.

In less than two days, Progent was able to rebuild Active Directory to its pre-attack state. Progent then accomplished reinstallations and hard drive recovery of key applications. All Microsoft Exchange Server schema and attributes were intact, which greatly helped the restore of Exchange. Progent was also able to locate intact OST data files (Outlook Off-Line Data Files) on team workstations in order to recover mail information. A recent offline backup of the customer's accounting/MRP software made them able to return these required services back servicing users. Although major work still had to be done to recover completely from the Ryuk damage, essential systems were restored rapidly:

"For the most part, the production line operation survived unscathed and we produced all customer sales."

During the following few weeks key milestones in the restoration project were made in close cooperation between Progent team members and the client:

  • In-house web sites were restored without losing any information.
  • The MailStore Server with over four million archived emails was brought online and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control modules were completely recovered.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • 90% of the user workstations were being used by staff.

"A huge amount of what transpired during the initial response is nearly entirely a haze for me, but our team will not soon forget the countless hours each and every one of you put in to help get our business back. I have utilized Progent for the past ten years, possibly more, and every time Progent has impressed me and delivered. This event was a testament to your capabilities."

A possible company-ending disaster was evaded by results-oriented professionals, a wide spectrum of technical expertise, and close collaboration. Although in analyzing the event afterwards the crypto-ransomware incident described here would have been identified and disabled with modern security technology solutions and security best practices, user education, and well thought out security procedures for backup and proper patching controls, the reality is that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a ransomware attack, feel confident that Progent's roster of professionals has proven experience in ransomware virus defense, remediation, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were involved), thanks very much for allowing me to get some sleep after we made it through the first week. Everyone did an incredible effort, and if any of your guys is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Fort Lauderdale
For ransomware cleanup consulting in the Fort Lauderdale metro area, phone Progent at 800-462-8800 or see Contact Progent.

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