Crypto-Ransomware : Your Feared IT Nightmare
Ransomware  Recovery ExpertsRansomware has become an escalating cyberplague that poses an enterprise-level threat for businesses vulnerable to an assault. Multiple generations of ransomware such as CrySIS, WannaCry, Locky, Syskey and MongoLock cryptoworms have been circulating for years and continue to inflict harm. More recent strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus more as yet unnamed viruses, not only do encryption of online information but also infect all accessible system backups. Data synched to off-site disaster recovery sites can also be ransomed. In a poorly architected system, this can make automated restore operations useless and effectively sets the entire system back to zero.

Getting back on-line applications and information following a ransomware intrusion becomes a race against time as the victim struggles to contain the damage and eradicate the virus and to restore enterprise-critical activity. Due to the fact that ransomware takes time to replicate, penetrations are usually launched during nights and weekends, when attacks in many cases take more time to recognize. This multiplies the difficulty of promptly mobilizing and organizing a qualified mitigation team.

Progent offers a variety of support services for securing Sandy Springs organizations from ransomware penetrations. Among these are user education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with setup and configuration of next-generation security gateways with machine learning technology to intelligently detect and suppress zero-day cyber threats. Progent in addition can provide the services of experienced ransomware recovery engineers with the track record and commitment to reconstruct a breached system as quickly as possible.

Progent's Ransomware Restoration Services
After a ransomware event, paying the ransom in Bitcoin cryptocurrency does not ensure that criminal gangs will respond with the needed keys to unencrypt any or all of your data. Kaspersky ascertained that 17% of crypto-ransomware victims never restored their information even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The other path is to re-install the essential parts of your IT environment. Absent the availability of essential system backups, this requires a broad complement of IT skills, top notch team management, and the ability to work continuously until the job is done.

For decades, Progent has provided certified expert IT services for companies across the United States and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have attained top certifications in foundation technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have garnered internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in financial management and ERP applications. This breadth of expertise gives Progent the capability to efficiently ascertain critical systems and consolidate the remaining pieces of your Information Technology environment following a ransomware penetration and rebuild them into a functioning system.

Progent's security team of experts deploys powerful project management systems to orchestrate the complex restoration process. Progent appreciates the urgency of acting quickly and in unison with a client's management and IT staff to assign priority to tasks and to get critical services back online as soon as humanly possible.

Customer Story: A Successful Ransomware Incident Response
A client hired Progent after their network system was penetrated by Ryuk crypto-ransomware. Ryuk is generally considered to have been created by Northern Korean government sponsored hackers, suspected of adopting strategies exposed from the U.S. NSA organization. Ryuk attacks specific companies with little or no room for operational disruption and is one of the most lucrative examples of ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company headquartered in the Chicago metro area with around 500 workers. The Ryuk event had brought down all essential operations and manufacturing processes. Most of the client's data backups had been directly accessible at the beginning of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom (exceeding $200K) and praying for the best, but in the end made the decision to use Progent.


"I canít say enough in regards to the care Progent gave us throughout the most fearful period of (our) companyís existence. We may have had to pay the cybercriminals except for the confidence the Progent team gave us. That you could get our e-mail system and critical servers back sooner than five days was something I thought impossible. Every single expert I interacted with or communicated with at Progent was laser focused on getting us restored and was working 24/7 to bail us out."

Progent worked with the client to rapidly identify and prioritize the essential systems that needed to be recovered to make it possible to continue departmental functions:

  • Active Directory (AD)
  • Exchange Server
  • Accounting and Manufacturing Software
To start, Progent adhered to ransomware incident mitigation industry best practices by halting lateral movement and cleaning systems of viruses. Progent then started the work of bringing back online Microsoft AD, the key technology of enterprise environments built upon Microsoft Windows Server technology. Exchange messaging will not operate without Active Directory, and the client's accounting and MRP applications leveraged Microsoft SQL Server, which depends on Windows AD for security authorization to the databases.

In less than two days, Progent was able to recover Active Directory to its pre-attack state. Progent then charged ahead with setup and hard drive recovery on key applications. All Microsoft Exchange Server schema and configuration information were usable, which facilitated the restore of Exchange. Progent was also able to assemble intact OST data files (Outlook Email Offline Folder Files) on user workstations and laptops in order to recover email data. A not too old offline backup of the businesses financials/ERP software made it possible to restore these required applications back on-line. Although major work was left to recover completely from the Ryuk damage, critical services were restored rapidly:


"For the most part, the assembly line operation survived unscathed and we delivered all customer deliverables."

During the following few weeks important milestones in the restoration process were made in close cooperation between Progent consultants and the client:

  • Self-hosted web sites were returned to operation with no loss of information.
  • The MailStore Microsoft Exchange Server exceeding four million archived emails was restored to operations and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable/AR/Inventory capabilities were 100% recovered.
  • A new Palo Alto 850 security appliance was deployed.
  • Ninety percent of the desktops and laptops were back into operation.

"Much of what was accomplished in the early hours is mostly a blur for me, but we will not forget the commitment all of the team put in to give us our business back. I have utilized Progent for at least 10 years, possibly more, and each time I needed help Progent has come through and delivered as promised. This time was the most impressive ever."

Conclusion
A probable business disaster was dodged through the efforts of dedicated professionals, a wide range of knowledge, and tight collaboration. Although upon completion of forensics the ransomware incident detailed here would have been blocked with current security systems and recognized best practices, team education, and well thought out incident response procedures for backup and keeping systems up to date with security patches, the fact is that state-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and are not going away. If you do get hit by a ransomware incursion, feel confident that Progent's roster of professionals has a proven track record in ransomware virus defense, remediation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were contributing), thanks very much for letting me get rested after we got over the initial push. Everyone did an fabulous job, and if anyone is in the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    2800 ISR Router Professionals

    Cisco has designed an extensive product line of routers including appliances built to provide the security, bandwidth, and availability demanded by customers from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, transparent failover, and backup power for improved fault tolerance and system availability. Progent can help you select and configure Cisco routers to establish a solid infrastructure for your network and to make it economical to expand as you add new users, start new offices, deploy new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS operating system, such as the Cisco 800 family of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, CRS Carrier Routing System for the network core, as well as older 3600 and 3700 Series Routers.

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    Aironet 600 Access Point Online Troubleshooting

    Progent's Cisco certified wireless networking consultants can provide affordable online and onsite support for both legacy and current 802.11ac Aironet Wi-Fi access points (APs) and Progent can assist you to plan and maintain Wi-Fi solutions that incorporate indoor and outdoor/ruggedized Aironet APs.

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    Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile OS that allows small businesses to make the move from the older stand-alone in-house datacenter to the new hybrid networking paradigm that includes both local and virtualized cloud-based software and infrastructure. Progent's Microsoft-certified consultants offer budget-friendly remote consulting and troubleshooting for Windows Server Essentials. Progent can help you to evaluate the possible productivity and cost benefits of moving to Windows Server Essentials and implementing a hybrid local/cloud design for your computing environment. Progent can provide comprehensive project management to help you design and carry out an efficient move to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent can also provide as-needed consulting, troubleshooting, and customized training.

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    Aironet Wave 2 Wi-Fi Access Point Technology Consulting

    Progent's Cisco CCIE wireless infrastructure experts can provide online or onsite configuration and debugging support to assist you to design, configure, update, tune, manage and debug Aironet Wi-Fi access point environments of any size or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless environment with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise connectivity foundation that is easy to manage and expand. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, placement and setup of Aironet Wi-Fi APs to work with your specific office layout, building structure, and anticipated network traffic.

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    Progent can provide enterprise clients the services of a certified NetApp consultant for online or on-premises expertise for NetApp's entire line of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to take care of problems with NetApp SAN storage deployments efficiently based on best practices.

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  • Consultants Office 365 Portal
    Exchange Online and on-premises Exchange Online Support Services

    Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 and on-premises Exchange systems. This allows you to have certain mailboxes hosted at your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help your organization with any phase of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can provide occasional support to help you resolve stubborn technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is carried out on schedule and on budget.

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    Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

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  • Windows 2000 Server Online Troubleshooting Windows 2000 Server On-site Technical Support
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    Progent's Microsoft-certified Windows 2003 Server consultants offer network support and expert consulting for the complete family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows 2003 upgrade, configuration, administration, and maintenance services include network planning, deployment, project management, in-person and remote network support and troubleshooting, Call Center outsourcing, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.

  • Windows Server 2016 and System Center Network Consultant Microsoft Certified Windows Server 2016 Information Assurance Network Consulting
  • Windows, Linux, UNIX, Solaris Consultant Network Consulting Windows and Linux

  • Solaris Online Server Administration
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    Progent provides nationwide urgent phone support and troubleshooting services for companies that operate UNIX or Linux networks or whose information systems include a mix of UNIX and Microsoft Windows products. Online technical support offers optimum leverage for your information technology dollar by protecting client productivity and shortening the time charged for computer repair services. Sophisticated remote access utilities and experienced technicians and consultants combine to enable Progent to solve most IT problems without wasting time and money by traveling to your site. In most of cases your IT problems can be remediated by telephone or via a combination of phone help and online network analysis. Progent can make available Cisco certified CCIE network experts and CISM and CISSP certified security professionals to assist with the most challenging system problems.

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