Ransomware : Your Crippling Information Technology Disaster
Crypto-Ransomware  Recovery ConsultantsCrypto-Ransomware has become a modern cyberplague that presents an extinction-level danger for businesses poorly prepared for an attack. Different iterations of ransomware like the CryptoLocker, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for a long time and continue to cause damage. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, as well as additional unnamed newcomers, not only encrypt on-line critical data but also infect any available system backups. Data synched to the cloud can also be encrypted. In a poorly architected data protection solution, it can make automated recovery impossible and effectively sets the entire system back to zero.

Getting back online services and data after a ransomware attack becomes a race against time as the targeted business fights to contain and cleanup the ransomware and to restore mission-critical activity. Because ransomware needs time to move laterally, penetrations are usually launched on weekends, when attacks in many cases take longer to uncover. This compounds the difficulty of promptly mobilizing and orchestrating a qualified response team.

Progent offers an assortment of support services for securing Sandy Springs enterprises from crypto-ransomware attacks. Among these are team training to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based cyberthreat defense to identify and disable zero-day modern malware assaults. Progent also can provide the services of seasoned crypto-ransomware recovery professionals with the skills and commitment to reconstruct a compromised system as rapidly as possible.

Progent's Crypto-Ransomware Restoration Services
Following a ransomware attack, paying the ransom in cryptocurrency does not ensure that criminal gangs will respond with the needed codes to decrypt any or all of your files. Kaspersky Labs ascertained that seventeen percent of crypto-ransomware victims never restored their information after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The fallback is to re-install the essential parts of your Information Technology environment. Without the availability of complete system backups, this requires a broad range of skill sets, well-coordinated project management, and the capability to work 24x7 until the task is completed.

For twenty years, Progent has offered expert Information Technology services for companies across the U.S. and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have been awarded top certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have garnered internationally-renowned industry certifications including CISM, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in accounting and ERP applications. This breadth of expertise provides Progent the capability to rapidly identify critical systems and consolidate the remaining parts of your network environment following a ransomware attack and configure them into an operational system.

Progent's ransomware team of experts has top notch project management tools to coordinate the complicated restoration process. Progent knows the urgency of working swiftly and in unison with a customer's management and IT resources to prioritize tasks and to put critical services back on-line as fast as possible.

Customer Case Study: A Successful Ransomware Penetration Response
A small business escalated to Progent after their network system was penetrated by the Ryuk ransomware virus. Ryuk is believed to have been developed by Northern Korean government sponsored hackers, possibly adopting techniques exposed from the United States NSA organization. Ryuk attacks specific organizations with little ability to sustain operational disruption and is among the most profitable iterations of ransomware malware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company based in the Chicago metro area and has around 500 staff members. The Ryuk attack had disabled all company operations and manufacturing capabilities. The majority of the client's information backups had been online at the start of the attack and were encrypted. The client was pursuing financing for paying the ransom (more than $200K) and wishfully thinking for good luck, but ultimately made the decision to use Progent.

"I cannot speak enough in regards to the help Progent gave us throughout the most stressful period of (our) company's life. We would have paid the criminal gangs if it wasn't for the confidence the Progent group provided us. The fact that you were able to get our e-mail system and key servers back into operation faster than one week was something I thought impossible. Each expert I got help from or e-mailed at Progent was amazingly focused on getting our system up and was working day and night on our behalf."

Progent worked with the client to quickly assess and prioritize the mission critical elements that needed to be recovered in order to restart company functions:

  • Active Directory (AD)
  • Electronic Messaging
  • MRP System
To start, Progent followed ransomware penetration response best practices by isolating and performing virus removal steps. Progent then began the process of recovering Microsoft AD, the key technology of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange Server messaging will not work without AD, and the customer's financials and MRP software utilized Microsoft SQL Server, which depends on Active Directory services for access to the database.

In less than 2 days, Progent was able to restore Active Directory services to its pre-penetration state. Progent then initiated rebuilding and hard drive recovery of essential applications. All Exchange Server schema and configuration information were intact, which facilitated the restore of Exchange. Progent was able to collect intact OST data files (Microsoft Outlook Offline Data Files) on user PCs in order to recover mail data. A recent off-line backup of the client's manufacturing software made them able to return these essential programs back online for users. Although major work remained to recover fully from the Ryuk damage, core systems were returned to operations quickly:

"For the most part, the assembly line operation never missed a beat and we did not miss any customer deliverables."

Over the following few weeks key milestones in the recovery project were achieved in close collaboration between Progent engineers and the client:

  • In-house web applications were brought back up without losing any information.
  • The MailStore Server containing more than 4 million archived messages was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory functions were fully operational.
  • A new Palo Alto Networks 850 firewall was brought online.
  • 90% of the user workstations were operational.

"So much of what occurred in the initial days is nearly entirely a blur for me, but my management will not forget the care each and every one of the team accomplished to help get our company back. I have entrusted Progent for the past 10 years, possibly more, and each time I needed help Progent has impressed me and delivered as promised. This time was the most impressive ever."

A likely enterprise-killing disaster was evaded with hard-working professionals, a wide array of IT skills, and close teamwork. Although upon completion of forensics the ransomware virus incident described here should have been prevented with advanced security technology and ISO/IEC 27001 best practices, staff education, and appropriate incident response procedures for data backup and applying software patches, the reality remains that government-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and will continue. If you do get hit by a ransomware virus, feel confident that Progent's team of professionals has extensive experience in ransomware virus blocking, removal, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were helping), thank you for allowing me to get rested after we made it over the first week. All of you did an impressive effort, and if any of your guys is in the Chicago area, dinner is on me!"

Download the Ransomware Removal Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Sandy Springs
For ransomware recovery consulting services in the Sandy Springs area, phone Progent at 800-462-8800 or see Contact Progent.

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    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering along with replication to deliver fast, zero RPO disaster recovery between sites that are up to 300km apart. Progent's team of veteran IT experts can assist your business to plan, deploy, manage, update, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by providing guidance with procedures like assigning shelf IDs, determining plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and testing your MetroCluster disaster recovery solution to show compliance with information assurance standards and government requirements.

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    important characteristics of Dynamics GP accounting include a modular structure that allows you to license just the components you need, a standardized architecture based on Microsoft technologies to protect your investment and offer a highly interconnected environment, enhanced reporting services that allow you to track all operations, revenues and expenses and sales patterns, compatibility with Microsoft Office to speed access to business information, the capability to process data from virtually any database or desktop software into Microsoft Dynamics GP, plus an open architecture that makes it easy to develop specialized applications. Progent can show you how to configure and support a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can provide expert GP/Great Plains support professionals to show you how to turn the advanced features of Dynamics GP business accounting software into a high-value business management solution.

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    Progent provides Microsoft Windows Cluster Server assistance to help your business deploy zero-downtime server clusters designed to deliver 100% uptime. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. By helping you plan high availability server clustering solutions powered by Windows Server Cluster 2003, Progent's Certified Windows consultants ensure that your non-stop clustered servers are configured to maximize the strategic value of your computer system.

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    Progent provides national online help and troubleshooting services for companies who operate Apple Mac OS X environments or whose IT systems include a combination of Apple macOS and OS X with Microsoft technology. Progent's experts offer Apple macOS and Mac OS X users a range of IT services including desktop assistance, migration to the current version of Mac OS X from legacy editions of Mac, plus help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Online technical support offers maximum return for your IT budget by protecting client productivity and limiting the hours billed for computer repair services. Sophisticated online support utilities and experienced service specialists and engineers allow Progent to solve most network problems without squandering time and money by traveling to your location. In most of cases your IT issues can be remediated over the phone or through a combination of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISSP certified security specialists to assist with the most challenging system issues.

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    Progent's consultants have delivered support for Dynamics GP and Great Plains software for over two decades and Progent has provided integration, software development, training, and troubleshooting since the platform's original release. Progent offers in-depth expertise for upgrading out of date Dynamics GP ERP systems. Progent can assist your business to design, validate, and implement an efficient upgrade from a an outdated version to the latest version of Microsoft Dynamics GP.

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    Progent's Technical Response Center offers nationwide remote troubleshooting for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified support experts provide telephone support and remote secure computer access to isolate and repair network problems rapidly and affordably. The scope of technical experience represented by Progent's staff of country-wide service professionals allows Progent to escalate even the most difficult problems to competent experts as needed.

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    Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable and safer Active Directory environment. Both versions also provide the long-term advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability.

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    Progent can help companies of all sizes to move all or part of their network infrastructure to Microsoft Azure. This can simplify IT management and reduce equipment investments. Azure offers a wealth of public cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing models supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and resources and ensure you avoid the typical errors small companies make when migrating to a public cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also show you how to prepare firewalls and VPN tunnels and also to manage Apple iOS devices and Android smartphones and tablets.

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    Progent's ProSight Email Guard solution uses the technology of top data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall.

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    Progent's Citrix-certified engineers can assist your company to understand the strategic advantages of XenServer and other Citrix products, and can help your IT organization to design, validate, implement, troubleshoot, and support a Citrix XenServer installation. Progent can in addition analyze your current XenServer environment and show you how to enhance resource utilization, performance, security and compliance, uptime, and disaster recovery.

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    Progent can provide affordable online access to an Oracle MySQL DBA or software programmer and can help businesses of all sizes to integrate and manage MySQL within a reliable network environment that offers high levels of speed, scalability, and protection. Progent also has experience helping businesses migrate applications from Oracle to MySQL.

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    Progent's Microsoft-certified consultants can help you to enhance your workstations from 32 to 64 bits. Progent can assist your company to understand the risks and advantages of upgrading to 64-bit PC desktop processing, plan an efficient migration strategy that reduces business interruptions, and deliver inexpensive, expert remote help to assist you to configure 64-bit PC desktop software and application software on your current hardware.

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    Progent's Cisco-certified Wi-Fi integration consultants can assist you to configure, administer, and debug Cisco wireless devices including Cisco's Aironet and Meraki Wave 2 wireless access points (APs) plus Cisco's Wireless Network Controllers.

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