Ransomware : Your Crippling Information Technology Nightmare
Crypto-Ransomware  Remediation ConsultantsRansomware has become a modern cyber pandemic that poses an enterprise-level threat for businesses vulnerable to an attack. Multiple generations of crypto-ransomware such as CryptoLocker, Fusob, Locky, SamSam and MongoLock cryptoworms have been running rampant for years and still inflict havoc. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, as well as additional as yet unnamed malware, not only encrypt on-line files but also infiltrate most accessible system backups. Data synchronized to the cloud can also be rendered useless. In a poorly architected environment, this can make automated recovery useless and effectively knocks the datacenter back to zero.

Restoring programs and data after a ransomware outage becomes a sprint against time as the targeted business fights to contain the damage, remove the ransomware, and resume business-critical operations. Since ransomware requires time to move laterally across a targeted network, attacks are frequently launched on weekends and holidays, when successful attacks in many cases take longer to recognize. This multiplies the difficulty of quickly marshalling and organizing an experienced mitigation team.

Progent provides a range of help services for protecting Sandy Springs businesses from ransomware attacks. These include team member education to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat defense to detect and suppress zero-day malware attacks. Progent in addition can provide the services of seasoned crypto-ransomware recovery engineers with the track record and perseverance to rebuild a compromised environment as rapidly as possible.

Progent's Ransomware Recovery Help
Subsequent to a crypto-ransomware invasion, even paying the ransom in cryptocurrency does not provide any assurance that criminal gangs will return the needed keys to decipher any or all of your data. Kaspersky estimated that seventeen percent of crypto-ransomware victims never recovered their data even after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms are commonly a few hundred thousand dollars. For larger enterprises, the ransom demand can reach millions. The other path is to re-install the vital elements of your Information Technology environment. Absent access to complete system backups, this requires a wide range of skills, well-coordinated project management, and the ability to work continuously until the recovery project is done.

For twenty years, Progent has provided certified expert IT services for companies across the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes engineers who have earned high-level certifications in foundation technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have earned internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, GIAC, and CMMC 2.0. (See Progent's certifications). Progent in addition has experience in financial systems and ERP applications. This breadth of experience provides Progent the ability to quickly ascertain critical systems and re-organize the remaining pieces of your Information Technology environment after a ransomware event and configure them into an operational system.

Progent's ransomware group deploys powerful project management tools to orchestrate the complicated recovery process. Progent understands the urgency of acting rapidly and together with a customer's management and Information Technology resources to assign priority to tasks and to get critical services back on line as soon as humanly possible.

Customer Case Study: A Successful Ransomware Incident Recovery
A customer engaged Progent after their network was brought down by the Ryuk crypto-ransomware. Ryuk is generally considered to have been developed by North Korean state cybercriminals, suspected of using strategies exposed from the United States National Security Agency. Ryuk seeks specific organizations with little or no tolerance for disruption and is among the most profitable incarnations of ransomware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing business located in the Chicago metro area and has around 500 employees. The Ryuk event had brought down all company operations and manufacturing processes. The majority of the client's backups had been online at the time of the attack and were destroyed. The client was taking steps for paying the ransom (more than $200K) and wishfully thinking for good luck, but ultimately engaged Progent.


"I can't thank you enough in regards to the support Progent gave us during the most fearful period of (our) businesses life. We would have paid the cyber criminals if it wasn't for the confidence the Progent experts provided us. That you could get our messaging and important servers back online faster than five days was amazing. Each expert I worked with or texted at Progent was laser focused on getting my company operational and was working 24/7 to bail us out."

Progent worked hand in hand the customer to quickly get our arms around and assign priority to the mission critical applications that needed to be recovered to make it possible to resume departmental operations:

  • Active Directory (AD)
  • Electronic Mail
  • MRP System
To get going, Progent followed ransomware event response industry best practices by stopping lateral movement and performing virus removal steps. Progent then initiated the steps of recovering Microsoft AD, the core of enterprise systems built on Microsoft technology. Microsoft Exchange email will not operate without Active Directory, and the businesses' financials and MRP software leveraged Microsoft SQL, which requires Windows AD for authentication to the data.

In less than 48 hours, Progent was able to rebuild Active Directory to its pre-virus state. Progent then performed setup and hard drive recovery on mission critical systems. All Exchange Server data and attributes were intact, which facilitated the rebuild of Exchange. Progent was able to collect local OST files (Outlook Email Off-Line Data Files) on user desktop computers in order to recover mail data. A recent offline backup of the client's financials/MRP software made them able to restore these vital services back available to users. Although major work remained to recover totally from the Ryuk attack, critical services were restored quickly:


"For the most part, the production operation ran fairly normal throughout and we delivered all customer sales."

Throughout the next month critical milestones in the restoration process were achieved in close collaboration between Progent team members and the customer:

  • Internal web applications were brought back up without losing any data.
  • The MailStore Exchange Server containing more than four million archived emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory capabilities were 100 percent operational.
  • A new Palo Alto 850 security appliance was set up.
  • Nearly all of the user desktops were fully operational.

"Much of what went on during the initial response is mostly a haze for me, but we will not soon forget the care all of your team accomplished to help get our company back. I've been working with Progent for at least 10 years, maybe more, and every time I needed help Progent has come through and delivered as promised. This situation was a life saver."

Conclusion
A possible business disaster was dodged by dedicated experts, a wide range of technical expertise, and tight teamwork. Although in analyzing the event afterwards the ransomware attack described here would have been blocked with up-to-date security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user training, and properly executed security procedures for backup and applying software patches, the reality remains that government-sponsored cyber criminals from Russia, China and elsewhere are tireless and will continue. If you do fall victim to a ransomware attack, feel confident that Progent's team of professionals has proven experience in crypto-ransomware virus blocking, mitigation, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were involved), I'm grateful for letting me get some sleep after we got through the first week. Everyone did an impressive job, and if any of your team is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Sandy Springs
For ransomware system recovery expertise in the Sandy Springs metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Progent's certified SQL Server application programmers and database administrators can provide remote consulting to help organizations of all sizes to build, administer, and maintain applications powered by the Microsoft SQL Server platform and .NET framework. Progent's SQL Server consultants can provide help with any facet of the application life cycle in solutions that can include small business or departmental databases to VLDB applications and enterprise-class data warehousing.

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    Progent's Jabber consultants offer remote or on-premises support to help organizations of all sizes to design, implement, maintain, update or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced expertise for the technologies that make up creating an end-to-end Cisco Jabber solution such as Cisco network devices and management software, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones, SIP interfaces, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and other pieces of a cohesive collaboration ecosystem.

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    Progent makes use of the Flexential Tampa data center mainly to deliver private cloud hosting services. Progent maintains a group of network consultants based in the Tampa area, and Progent can also provide remote support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior disaster recovery/business continuity planning experts. Progent can also help you to plan and carry out a move to the Flexential data center with services such as designing solution configuration, specifying hardware components, system configuration and validation, debugging, streamlining remote management, and educating your network staff.

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    Progent offers nationwide online phone support and consulting services for companies that operate Apple Mac environments or whose information systems include a combination of Mac with Microsoft products. Progent's consultants can provide Mac clients a variety of IT services such as desktop assistance, migration to the latest edition of Mac OS X from earlier editions of Apple macOS and OS X, plus help with macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad support, or moving to Apple's iCloud services. Online IT help provides maximum return for your information technology dollar by protecting client efficiency and shortening the time charged for network analysis and repair. Advanced remote support technology and skilled technicians and engineers combine to enable Progent to solve the majority of IT problems without squandering time and expense by traveling to your location. In most of situations your IT issues can be dealt with over the phone or via a mix of phone support and remote network analysis. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP premier security specialists to help with the toughest system issues.

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    Microsoft Dynamics Customer Relationship Management helps small businesses nurture positive client interactions. Built-in Sales and Customer Service modules allow employees to share information to help improve selling success and offer consistent, effective customer service. Progent can configure the optimal server and communications infrastructure, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MSCRM consultant who can help you integrate Microsoft CRM with your sales or customer service databases.

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    Progent's Data Center professionals can show you how to find fault-tolerant data centers that match the specific requirements of your company. Fault tolerant co-location sites are particularly attractive to small businesses because of their low cost and convenience compared to taking a do-it-yourself approach. Attempting to create an in-house data center that offers even a basic level of fault tolerance is financially prohibitive for most small businesses. Progent is ready to help you reap all the advantages of non-stop data centers and 24x7 colo sites by providing a complete range of consulting and support services.

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    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Cisco Unified CM Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Unified CM apps like Cisco Unified CM IM and Presence Jabber, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, installing ISR routers with CUBE internetworking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

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    Progent can help your business to understand the wealth of subscription plans available with Microsoft 365, previously called Office 365, and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS, and Linux software. Progent can also help you to create and maintain hybrid ecosystems that seamlessly combine local and cloud products and services.

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