Ransomware : Your Feared Information Technology Disaster
Crypto-Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyber pandemic that presents an extinction-level danger for organizations vulnerable to an attack. Versions of ransomware such as CrySIS, CryptoWall, Bad Rabbit, Syskey and MongoLock cryptoworms have been around for years and still inflict destruction. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, plus daily as yet unnamed newcomers, not only encrypt online files but also infect any configured system restores and backups. Information synched to cloud environments can also be rendered useless. In a poorly architected data protection solution, this can make any restore operations hopeless and effectively knocks the network back to square one.

Getting back online applications and data following a ransomware intrusion becomes a race against time as the targeted organization tries its best to contain and clear the ransomware and to restore enterprise-critical operations. Because crypto-ransomware takes time to move laterally, penetrations are frequently launched on weekends and holidays, when penetrations may take longer to recognize. This compounds the difficulty of quickly marshalling and coordinating a capable response team.

Progent makes available an assortment of support services for securing Sandy Springs enterprises from ransomware penetrations. These include staff training to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with installation of modern security appliances with artificial intelligence technology to automatically identify and quarantine zero-day cyber threats. Progent in addition offers the assistance of expert crypto-ransomware recovery engineers with the skills and commitment to rebuild a breached network as quickly as possible.

Progent's Ransomware Restoration Support Services
After a crypto-ransomware attack, even paying the ransom demands in cryptocurrency does not guarantee that cyber criminals will return the needed keys to decipher any of your data. Kaspersky determined that 17% of crypto-ransomware victims never restored their data even after having paid the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The other path is to setup from scratch the key parts of your Information Technology environment. Absent the availability of full data backups, this calls for a broad range of IT skills, professional team management, and the capability to work non-stop until the recovery project is over.

For decades, Progent has offered expert IT services for businesses across the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have attained top certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-recognized certifications including CISM, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise in financial management and ERP applications. This breadth of experience gives Progent the ability to efficiently determine critical systems and re-organize the remaining pieces of your Information Technology environment after a ransomware event and assemble them into a functioning network.

Progent's security team of experts utilizes powerful project management tools to orchestrate the complicated recovery process. Progent understands the importance of acting rapidly and together with a client's management and Information Technology team members to prioritize tasks and to put essential services back on line as fast as possible.

Client Case Study: A Successful Ransomware Incident Response
A small business escalated to Progent after their company was taken over by the Ryuk ransomware. Ryuk is believed to have been created by North Korean state criminal gangs, possibly using technology leaked from the U.S. NSA organization. Ryuk targets specific businesses with little ability to sustain operational disruption and is among the most profitable incarnations of ransomware. Headline organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturer based in the Chicago metro area with about 500 staff members. The Ryuk intrusion had disabled all company operations and manufacturing capabilities. Most of the client's information backups had been on-line at the beginning of the attack and were eventually encrypted. The client was evaluating paying the ransom (exceeding $200,000) and praying for good luck, but ultimately reached out to Progent.


"I canít say enough about the support Progent gave us throughout the most fearful period of (our) businesses survival. We may have had to pay the cyber criminals if not for the confidence the Progent group afforded us. That you were able to get our e-mail and key servers back on-line in less than seven days was earth shattering. Each expert I spoke to or e-mailed at Progent was totally committed on getting us operational and was working 24/7 to bail us out."

Progent worked hand in hand the customer to quickly assess and assign priority to the most important applications that needed to be recovered in order to restart departmental operations:

  • Active Directory
  • Exchange Server
  • Financials/MRP
To start, Progent followed ransomware incident response industry best practices by stopping the spread and clearing infected systems. Progent then began the process of bringing back online Microsoft AD, the core of enterprise systems built on Microsoft Windows Server technology. Exchange messaging will not function without AD, and the customerís MRP software leveraged Microsoft SQL, which needs Active Directory for security authorization to the data.

Within two days, Progent was able to recover Windows Active Directory to its pre-penetration state. Progent then assisted with rebuilding and hard drive recovery of key systems. All Exchange ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was able to assemble local OST files (Microsoft Outlook Offline Folder Files) on various desktop computers to recover mail messages. A recent offline backup of the client's accounting/MRP systems made it possible to recover these required applications back on-line. Although a lot of work still had to be done to recover completely from the Ryuk damage, the most important systems were returned to operations quickly:


"For the most part, the production manufacturing operation showed little impact and we produced all customer deliverables."

Over the next couple of weeks critical milestones in the restoration process were accomplished through tight collaboration between Progent team members and the client:

  • In-house web sites were brought back up with no loss of information.
  • The MailStore Exchange Server exceeding 4 million archived messages was spun up and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory functions were completely operational.
  • A new Palo Alto 850 firewall was brought on-line.
  • 90% of the user desktops were operational.

"A huge amount of what was accomplished that first week is mostly a blur for me, but my team will not forget the commitment each and every one of your team put in to give us our business back. I have trusted Progent for the past 10 years, possibly more, and each time Progent has outperformed my expectations and delivered. This situation was the most impressive ever."

Conclusion
A probable business-killing catastrophe was avoided by dedicated experts, a broad range of IT skills, and close teamwork. Although in retrospect the ransomware penetration detailed here would have been prevented with current cyber security technology solutions and recognized best practices, team training, and appropriate security procedures for data protection and proper patching controls, the reality is that government-sponsored hackers from China, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware penetration, remember that Progent's team of experts has extensive experience in crypto-ransomware virus defense, cleanup, and data disaster recovery.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thank you for allowing me to get some sleep after we made it over the initial fire. Everyone did an amazing effort, and if any of your guys is in the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Sandy Springs
For ransomware cleanup expertise in the Sandy Springs metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner and more secure Active Directory environment. Both options also offer the long-term benefits of advanced remote network monitoring and management (RMM) technology. These advantages can include simpler network management, better compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime.

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    Progent can help you in any facet of your upgrade to Exchange Server 2019 such as configuring Windows Server 2019 as a host for Exchange; planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V; setting up HLB; building Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and configuring Outlook.

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    Cisco's PIX 500 firewalls have been discontinued and Cisco might not offer support these devices. Progent continues to offer technical assistance for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can in addition help you assess if you should migrate to the latest firewall technology available from Cisco. Progent's Cisco-certified experts can help you design and implement a smooth upgrade to Cisco ASA 5500-X Series firewalls following industry best practices.

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    Microsoft SQL Server 2016 introduces significant enhancements in speed, scale, security, uptime, mobile computing support, and built-in BI. Innovations include PolyBase for handling relational and non-relational files simultaneously for data warehousing, Jason integration, Dynamic Data Masking, Mobile Report Publisher, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and on-premises expertise to assist businesses of any size to deploy, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft products including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.

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    Barracuda Backup is a low-cost, subscription backup/restore service for small and medium-size businesses. A Barracuda Backup solution can include a custom-designed physical appliance manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your existing storage hardware. Barracuda Backup safeguards critical company data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a broad array of consulting services to help you to design, integrate, operate and troubleshoot a backup and disaster recovery solution built on Barracuda technology.

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    Progent's support experts in Mac and Microsoft Windows technology can show you how to integrate Mac and Windows systems into seamless networks with resource sharing and workgroup support. Enabling efficient cooperation among a mix of servers and desktops powered by Apple Mac OS and Windows calls for extensive knowledge of and experience with Mac and Windows technology. Progent's background in Microsoft and Apple consulting makes it possible to provide world class assistance to businesses that depend on these platforms to keep their competitive edge. Progent can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Progent can assist you to design and implement a smooth migration from a UNIX-powered IT system to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can help you preserve your information and minimize productivity disruption by developing an effective transition strategy that protects your existing assets in UNIX software and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include evaluation of existing environment, transition planning and validation, Microsoft Exchange migration services, information and application software porting, and server and media transition and consolidation.

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    Progent offers a wide range of affordable support services to assist you to install, integrate, repair, and manage desktop PCs and laptops powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide on-premises or online technical support for single machines or laptops or work with you to plan and implement a company-wide rollout of new or updated OS software and business applications. Progent can also provide engineers and technicians to help you to prepare for and complete a site relocation or consolidation organized to produce minimal disruption of your productivity.

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    Progentís Cisco-Premier technology consultants provide professional PIX Firewall support services covering architecture, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat security, and safe connectivity services. Ranging from small, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of protection, speed and reliability for business environments of all sizes. PIX firewalls are build around a proven, specially designed operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive management tools. Progentís network consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    When conducting IT tasks for corporate clients, Progent follows a structured methodology based on specified milestones in order to achieve financial, timing and technical targets while minimizing business disruption. Progent's Enterprise Services Project Methodology follows industry project management procedures derived from the best practices described by the Microsoft MSF methodology which specifies requirements definition, design recommendations, test models, design adjustments, and professional deployment. All phases are documented to make available a detailed summary of technical services performed and to assist in downstream network support.

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    Progent's Juniper-authorized network engineer can assist your company to plan and deploy Juniper Firewall/VPN platforms, enhance and support your network infrastructure, and migrate smoothly from discontinued equipment to current releases. Progent's Junos OS engineers can also provide expertise with Juniper's flagship network control software to help you to streamline the management and strengthen the protection of your Juniper VPN devices and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations maintain environments that incorporate a combination of Juniper's software platforms.

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    Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants can provide remote and on-premises assistance to help your organization create and administer a Cisco wireless IP phone solution by providing services that range from debugging the set up of an IP phone or AP to providing project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.


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