Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Remediation ExpertsCrypto-Ransomware has become an escalating cyberplague that poses an existential danger for organizations poorly prepared for an assault. Different iterations of crypto-ransomware such as Dharma, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for many years and still cause havoc. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as daily as yet unnamed malware, not only do encryption of online information but also infect many accessible system backup. Files synched to off-site disaster recovery sites can also be encrypted. In a vulnerable data protection solution, it can make any recovery useless and effectively knocks the entire system back to square one.

Recovering programs and data after a ransomware attack becomes a sprint against time as the victim fights to stop the spread and cleanup the virus and to restore enterprise-critical operations. Because crypto-ransomware requires time to move laterally, attacks are often sprung at night, when penetrations typically take longer to recognize. This multiplies the difficulty of quickly mobilizing and orchestrating a capable response team.

Progent makes available an assortment of support services for protecting Sandy Springs businesses from ransomware penetrations. Among these are team education to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with deployment of next-generation security appliances with AI technology to rapidly detect and quarantine day-zero cyber threats. Progent in addition can provide the services of expert ransomware recovery professionals with the track record and commitment to re-deploy a compromised environment as quickly as possible.

Progent's Crypto-Ransomware Recovery Services
After a ransomware attack, paying the ransom in Bitcoin cryptocurrency does not ensure that criminal gangs will respond with the needed keys to decrypt any of your data. Kaspersky ascertained that seventeen percent of ransomware victims never recovered their information after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The fallback is to re-install the mission-critical elements of your Information Technology environment. Absent access to complete information backups, this requires a broad range of skills, professional project management, and the willingness to work non-stop until the task is completed.

For decades, Progent has provided professional IT services for companies throughout the US and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have earned top industry certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security engineers have garnered internationally-recognized industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial systems and ERP applications. This breadth of expertise provides Progent the skills to rapidly determine important systems and consolidate the surviving pieces of your IT system following a crypto-ransomware event and rebuild them into a functioning network.

Progent's ransomware team uses best of breed project management systems to coordinate the sophisticated restoration process. Progent knows the urgency of working quickly and together with a customerís management and Information Technology team members to prioritize tasks and to get key applications back online as soon as humanly possible.

Case Study: A Successful Ransomware Incident Recovery
A customer hired Progent after their organization was brought down by the Ryuk ransomware virus. Ryuk is generally considered to have been deployed by Northern Korean state criminal gangs, possibly using algorithms leaked from the U.S. NSA organization. Ryuk attacks specific businesses with limited ability to sustain disruption and is among the most profitable versions of ransomware. High publicized victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturing business headquartered in Chicago with about 500 staff members. The Ryuk event had brought down all business operations and manufacturing processes. The majority of the client's data protection had been directly accessible at the time of the attack and were destroyed. The client considered paying the ransom demand (exceeding $200K) and praying for good luck, but in the end brought in Progent.

"I canít thank you enough about the help Progent gave us throughout the most fearful period of (our) businesses survival. We most likely would have paid the cyber criminals behind the attack except for the confidence the Progent group afforded us. The fact that you could get our e-mail and critical applications back sooner than seven days was amazing. Each consultant I talked with or messaged at Progent was hell bent on getting us operational and was working non-stop on our behalf."

Progent worked hand in hand the customer to rapidly understand and prioritize the essential applications that had to be addressed to make it possible to continue business operations:

  • Active Directory (AD)
  • Electronic Mail
  • MRP System
To get going, Progent followed ransomware event mitigation best practices by stopping lateral movement and clearing infected systems. Progent then initiated the steps of recovering Microsoft Active Directory, the key technology of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange Server messaging will not operate without Windows AD, and the client's MRP system leveraged SQL Server, which needs Active Directory services for access to the information.

Within 48 hours, Progent was able to re-build Windows Active Directory to its pre-intrusion state. Progent then completed reinstallations and storage recovery of the most important servers. All Exchange ties and configuration information were intact, which accelerated the restore of Exchange. Progent was also able to collect non-encrypted OST data files (Outlook Email Offline Data Files) on staff workstations and laptops to recover email information. A recent off-line backup of the businesses manufacturing software made them able to recover these essential applications back online. Although a large amount of work needed to be completed to recover fully from the Ryuk damage, the most important systems were restored quickly:

"For the most part, the production operation survived unscathed and we made all customer orders."

Throughout the following few weeks critical milestones in the recovery process were accomplished in close cooperation between Progent team members and the client:

  • Self-hosted web sites were returned to operation with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding 4 million historical emails was spun up and accessible to users.
  • CRM/Customer Orders/Invoices/AP/Accounts Receivables/Inventory modules were fully restored.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • Nearly all of the desktops and laptops were being used by staff.

"So much of what went on in the initial days is nearly entirely a fog for me, but our team will not forget the commitment all of the team put in to help get our business back. I have entrusted Progent for the past 10 years, possibly more, and each time I needed help Progent has shined and delivered as promised. This situation was the most impressive ever."

A possible business-ending catastrophe was dodged with top-tier professionals, a wide array of subject matter expertise, and tight collaboration. Although in analyzing the event afterwards the crypto-ransomware attack detailed here should have been shut down with modern cyber security systems and best practices, team training, and well designed incident response procedures for data backup and keeping systems up to date with security patches, the reality remains that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and will continue. If you do get hit by a crypto-ransomware virus, feel confident that Progent's team of experts has proven experience in ransomware virus blocking, removal, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were helping), thank you for making it so I could get rested after we got through the most critical parts. All of you did an fabulous effort, and if anyone is visiting the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Before Progentís Microsoft Operations Manager solution, system problems were approached reactively, once users complained about them. With the help of proactive, automated alerts and trend reports sent by MOM, Progent can now ward off server issues before they grow to be critical enough to impact network availability. Thanks to MOM, Progent can deal with potential problems before clients are aware that the problems exist. Progent offers help for Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company IT systems enterprise-class reliability, security and performance.

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    Progent's CISSP-certified network security consultants can assist organizations of any size with any aspect of information system security. Progent can implement efficient cybersecurity systems that protect a small business from advanced threats or Progent can design, deploy, and monitor an end-to-end security environment for hybrid enterprise networks that accommodate local, online, and mobile clients accessing network resources spread across a mix of physical sites and various clouds.

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    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks.

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    Progent's Windows consultants can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older version of Microsoft Windows. Online and on-premises assessment and migration support for Microsoft Windows 10 available from Progent's experts include ROI analysis, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter connectivity, security and compliance, automated provisioning and administration, infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support personnel and users, and ongoing technical help.

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    Microsoft Lync 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, and both IP-based and traditional PSTN calling. Microsoft Lync 2010 can enhance the functionality of Exchange, SharePoint Server and Office or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also cut expenses by eliminating VoIP equipment and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications consultants can provide online and onsite support services to help your company to maintain and repair your current Lync Server 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product family. Progent can also help your organization to design and execute a smooth Skype for Business migration.

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    Progent provides small organizations two specially designed security inventory packages that provide, at a set price, remotely managed inventory scans of your security profile which are analyzed by professional information security specialists who assess the data collected by the scan, present unbiased summaries of your current network security, and make recommendations for enhancements. Progent has developed two complementary network security evaluation packages for external and internal security scanning that are priced to fit the restricted budgets of small businesses while delivering enterprise-class evaluations of your network's vulnerability to attack.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design a disaster recovery solution based on Microsoft's most advanced Failover Clustering tools including Cluster OS Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using low-cost equipment, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, economical creation of a stretch cluster quorum arbitration point.

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    Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using existing system architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 delivers significant improvements in scale, speed, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.

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    Progent's management team includes industry veterans with decades of experience providing network consulting, troubleshooting, and long-term information system planning to businesses ranging from small offices to global enterprises. Great support requires great people, and Progent has put together a management team able to provide customers with the best service value in the industry.

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    Progent's ProSight portfolio of managed services are designed to offer businesses who maintain minimal in-house IT administration and support staffs with low-cost help from world-class management platforms and consulting experts. Benefits of the ProSight catalog of managed services include predictable network maintenance costs, automation of routine management tasks, continual adoption of new information technology, graceful migration from legacy systems to current solutions, improved alignment of information technology with strategic goals, access to veteran IT consultants, and freeing up management to concentrate on business issues instead of fast-evolving network technology.

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    Remote management cards give network managers full control of a server without the requirement for an on-site presence. Using remote management cards, all console screen information plus keyboard and mouse functionality are transferred to a remote session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can help you to design, implement, and support a fault-tolerant company network that incorporates remote server management cards and Progent can utilize these remote server management cards to provide low-cost remote technical assistance. Progent is familiar with a number of remote server management cards such as Aten remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote server management cards.

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    Progent's Meraki Wi-Fi AP experts provide online and onsite support services to help organizations of all sizes to design, install, maintain, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to configure and manage Meraki-based wireless networks for environments that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology such as Catalyst and Nexus switches, routers and firewalls to create a cohesive ecosystem that delivers the same access, responsiveness, security, ease of management and uptime for wired and wireless clients regardless of their mobility or computing device.

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