Ransomware : Your Feared IT Nightmare
Ransomware  Remediation ExpertsRansomware has become a too-frequent cyberplague that poses an extinction-level danger for businesses vulnerable to an assault. Different iterations of crypto-ransomware like the CrySIS, WannaCry, Locky, SamSam and MongoLock cryptoworms have been around for years and still inflict destruction. Modern versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, as well as frequent unnamed malware, not only encrypt online data files but also infect most available system backup. Information synchronized to cloud environments can also be encrypted. In a poorly architected data protection solution, this can make automated restoration hopeless and basically knocks the network back to square one.

Retrieving programs and data following a ransomware intrusion becomes a race against time as the targeted business struggles to contain and remove the virus and to restore mission-critical activity. Because crypto-ransomware takes time to replicate, attacks are often launched on weekends and holidays, when successful penetrations may take longer to detect. This compounds the difficulty of promptly mobilizing and organizing a knowledgeable mitigation team.

Progent has an assortment of help services for securing Sandy Springs businesses from ransomware penetrations. Among these are staff training to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat defense to discover and quarantine day-zero modern malware assaults. Progent also provides the assistance of seasoned ransomware recovery consultants with the track record and perseverance to reconstruct a compromised environment as urgently as possible.

Progent's Ransomware Recovery Services
After a ransomware attack, even paying the ransom in Bitcoin cryptocurrency does not guarantee that distant criminals will return the keys to decrypt any of your information. Kaspersky Labs determined that 17% of ransomware victims never recovered their files after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The fallback is to re-install the key components of your IT environment. Without access to complete data backups, this calls for a wide range of skills, professional project management, and the willingness to work non-stop until the recovery project is over.

For decades, Progent has made available certified expert Information Technology services for businesses throughout the US and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have been awarded advanced industry certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have garnered internationally-renowned industry certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience with accounting and ERP software solutions. This breadth of expertise provides Progent the skills to efficiently identify necessary systems and consolidate the remaining pieces of your IT system following a crypto-ransomware attack and configure them into a functioning system.

Progent's ransomware team uses top notch project management systems to coordinate the complex restoration process. Progent knows the urgency of working rapidly and in concert with a client's management and IT team members to prioritize tasks and to get key services back on-line as soon as possible.

Case Study: A Successful Crypto-Ransomware Intrusion Response
A client escalated to Progent after their organization was penetrated by Ryuk ransomware virus. Ryuk is generally considered to have been deployed by Northern Korean state cybercriminals, suspected of using strategies leaked from the U.S. National Security Agency. Ryuk seeks specific organizations with little or no tolerance for disruption and is one of the most profitable versions of ransomware. Major organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business based in Chicago and has around 500 employees. The Ryuk attack had disabled all company operations and manufacturing capabilities. The majority of the client's data backups had been on-line at the beginning of the attack and were damaged. The client was evaluating paying the ransom demand (exceeding $200,000) and wishfully thinking for good luck, but ultimately reached out to Progent.

"I can't say enough in regards to the care Progent provided us throughout the most stressful period of (our) businesses life. We had little choice but to pay the criminal gangs if not for the confidence the Progent experts provided us. That you could get our e-mail and important applications back into operation in less than one week was beyond my wildest dreams. Every single expert I got help from or e-mailed at Progent was laser focused on getting us operational and was working day and night to bail us out."

Progent worked together with the customer to rapidly identify and prioritize the mission critical services that needed to be addressed to make it possible to continue company functions:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • Accounting/MRP
To start, Progent adhered to Anti-virus incident response best practices by isolating and clearing infected systems. Progent then started the task of rebuilding Microsoft Active Directory, the core of enterprise networks built upon Microsoft Windows Server technology. Microsoft Exchange messaging will not work without AD, and the businesses' accounting and MRP system utilized SQL Server, which depends on Active Directory services for security authorization to the database.

In less than 48 hours, Progent was able to recover Active Directory to its pre-attack state. Progent then charged ahead with reinstallations and hard drive recovery on critical applications. All Exchange data and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Email Off-Line Data Files) on user desktop computers in order to recover email information. A not too old off-line backup of the businesses manufacturing systems made them able to restore these required services back servicing users. Although a lot of work was left to recover completely from the Ryuk event, core systems were returned to operations quickly:

"For the most part, the manufacturing operation was never shut down and we produced all customer orders."

During the following few weeks critical milestones in the restoration process were completed in close collaboration between Progent consultants and the client:

  • Internal web applications were restored with no loss of information.
  • The MailStore Exchange Server with over four million archived emails was restored to operations and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory functions were completely restored.
  • A new Palo Alto 850 security appliance was set up and programmed.
  • Ninety percent of the desktop computers were being used by staff.

"A huge amount of what happened that first week is mostly a fog for me, but we will not soon forget the countless hours each of your team put in to give us our company back. I've trusted Progent for the past ten years, maybe more, and every time I needed help Progent has impressed me and delivered as promised. This situation was no exception but maybe more Herculean."

A probable business-killing catastrophe was averted with hard-working experts, a wide array of IT skills, and close collaboration. Although in post mortem the ransomware virus penetration detailed here would have been shut down with modern cyber security solutions and recognized best practices, user and IT administrator education, and appropriate security procedures for information backup and proper patching controls, the fact is that government-sponsored cybercriminals from China, North Korea and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware penetration, feel confident that Progent's team of experts has a proven track record in crypto-ransomware virus defense, mitigation, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thank you for letting me get rested after we got through the initial fire. All of you did an impressive job, and if anyone is in the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Sandy Springs
For ransomware system recovery consulting services in the Sandy Springs metro area, phone Progent at 800-462-8800 or visit Contact Progent.

An index of content::

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