Crypto-Ransomware : Your Feared Information Technology Nightmare
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a too-frequent cyberplague that represents an existential danger for businesses poorly prepared for an attack. Different iterations of ransomware such as CryptoLocker, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been circulating for years and still cause harm. More recent strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, along with additional as yet unnamed viruses, not only do encryption of online files but also infiltrate any accessible system backup. Data synched to cloud environments can also be rendered useless. In a poorly designed environment, this can make automatic recovery hopeless and basically knocks the network back to square one.

Retrieving services and information after a ransomware intrusion becomes a sprint against the clock as the targeted organization tries its best to stop lateral movement and cleanup the ransomware and to restore enterprise-critical operations. Because ransomware requires time to move laterally, assaults are frequently sprung during weekends and nights, when successful attacks in many cases take longer to detect. This compounds the difficulty of promptly marshalling and coordinating a capable response team.

Progent provides a range of services for securing Charlotte organizations from crypto-ransomware events. Among these are staff education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat protection to discover and quarantine day-zero malware assaults. Progent in addition can provide the assistance of experienced crypto-ransomware recovery professionals with the talent and perseverance to rebuild a compromised system as quickly as possible.

Progent's Ransomware Recovery Support Services
Soon after a ransomware attack, even paying the ransom in cryptocurrency does not ensure that cyber criminals will respond with the codes to unencrypt any of your files. Kaspersky ascertained that seventeen percent of crypto-ransomware victims never recovered their files after having sent off the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The alternative is to piece back together the key parts of your Information Technology environment. Absent the availability of complete information backups, this calls for a broad range of IT skills, top notch team management, and the capability to work 24x7 until the job is complete.

For two decades, Progent has provided expert Information Technology services for businesses across the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have earned advanced certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have earned internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience in financial management and ERP software solutions. This breadth of experience provides Progent the skills to efficiently identify necessary systems and re-organize the remaining parts of your IT system after a ransomware attack and rebuild them into an operational network.

Progent's security group uses top notch project management applications to orchestrate the complex recovery process. Progent understands the importance of working rapidly and in concert with a client's management and IT staff to prioritize tasks and to get key services back on-line as soon as possible.

Business Case Study: A Successful Ransomware Attack Restoration
A business engaged Progent after their organization was crashed by Ryuk ransomware. Ryuk is generally considered to have been launched by North Korean state sponsored criminal gangs, possibly adopting techniques leaked from America's National Security Agency. Ryuk seeks specific companies with little or no ability to sustain operational disruption and is among the most profitable incarnations of ransomware malware. Headline organizations include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing business located in the Chicago metro area with about 500 employees. The Ryuk attack had paralyzed all business operations and manufacturing processes. The majority of the client's system backups had been on-line at the beginning of the attack and were destroyed. The client considered paying the ransom demand (in excess of two hundred thousand dollars) and hoping for good luck, but in the end called Progent.

"I cannot thank you enough in regards to the support Progent gave us throughout the most critical time of (our) businesses existence. We may have had to pay the Hackers if it wasn't for the confidence the Progent group gave us. The fact that you could get our messaging and important servers back on-line sooner than five days was earth shattering. Every single person I interacted with or messaged at Progent was absolutely committed on getting my company operational and was working 24 by 7 to bail us out."

Progent worked hand in hand the client to quickly identify and assign priority to the essential services that had to be addressed to make it possible to resume company functions:

  • Windows Active Directory
  • Electronic Messaging
  • Financials/MRP
To get going, Progent followed AV/Malware Processes incident mitigation best practices by halting the spread and clearing infected systems. Progent then started the work of rebuilding Microsoft AD, the core of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange Server email will not work without Active Directory, and the customer's MRP software leveraged Microsoft SQL, which requires Windows AD for access to the data.

In less than two days, Progent was able to rebuild Active Directory services to its pre-penetration state. Progent then completed setup and storage recovery on needed servers. All Exchange schema and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was able to assemble non-encrypted OST files (Outlook Offline Folder Files) on various PCs in order to recover mail messages. A not too old off-line backup of the businesses financials/MRP systems made them able to restore these vital services back on-line. Although major work still had to be done to recover completely from the Ryuk virus, essential services were recovered rapidly:

"For the most part, the manufacturing operation was never shut down and we produced all customer orders."

During the following few weeks important milestones in the restoration process were achieved through close cooperation between Progent team members and the client:

  • In-house web sites were returned to operation without losing any data.
  • The MailStore Server exceeding four million archived emails was brought online and available for users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables (AR)/Inventory modules were 100 percent operational.
  • A new Palo Alto 850 firewall was brought online.
  • Nearly all of the user desktops were fully operational.

"So much of what occurred in the initial days is nearly entirely a blur for me, but my management will not soon forget the commitment each and every one of the team put in to help get our company back. I have entrusted Progent for the past ten years, maybe more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This time was a life saver."

A potential business-killing disaster was avoided due to hard-working experts, a broad range of technical expertise, and close collaboration. Although in hindsight the ransomware attack described here would have been prevented with current cyber security solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, user education, and well thought out incident response procedures for information backup and keeping systems up to date with security patches, the fact remains that state-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and are not going away. If you do get hit by a crypto-ransomware penetration, remember that Progent's roster of experts has a proven track record in crypto-ransomware virus defense, mitigation, and information systems restoration.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thank you for allowing me to get rested after we got through the initial fire. All of you did an impressive job, and if anyone is in the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Charlotte
For ransomware system recovery consulting services in the Charlotte metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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