Ransomware : Your Crippling IT Nightmare
Ransomware  Recovery ConsultantsRansomware has become an escalating cyberplague that presents an extinction-level threat for businesses poorly prepared for an assault. Multiple generations of ransomware like the CrySIS, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been running rampant for a long time and continue to inflict destruction. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, as well as daily unnamed newcomers, not only encrypt online files but also infect all configured system protection mechanisms. Data synchronized to cloud environments can also be encrypted. In a poorly architected system, this can make any recovery impossible and effectively knocks the network back to square one.

Getting back online services and data after a crypto-ransomware event becomes a race against time as the targeted organization fights to stop lateral movement and clear the crypto-ransomware and to restore mission-critical activity. Since crypto-ransomware requires time to move laterally, assaults are frequently sprung on weekends and holidays, when successful penetrations typically take longer to uncover. This compounds the difficulty of promptly mobilizing and orchestrating a capable mitigation team.

Progent offers an assortment of services for securing Charlotte businesses from ransomware events. Among these are team member education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's behavior-based cyberthreat defense to detect and extinguish day-zero malware attacks. Progent in addition provides the services of experienced crypto-ransomware recovery engineers with the talent and perseverance to re-deploy a breached system as rapidly as possible.

Progent's Crypto-Ransomware Restoration Services
Subsequent to a ransomware attack, sending the ransom demands in Bitcoin cryptocurrency does not ensure that criminal gangs will provide the needed codes to unencrypt any of your data. Kaspersky ascertained that 17% of ransomware victims never restored their data after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The alternative is to re-install the critical parts of your IT environment. Without the availability of full data backups, this calls for a wide complement of IT skills, well-coordinated team management, and the capability to work 24x7 until the task is done.

For twenty years, Progent has made available expert IT services for businesses throughout the U.S. and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have been awarded top industry certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have earned internationally-recognized industry certifications including CISM, CISSP, CRISC, and GIAC. (See Progent's certifications). Progent also has expertise with financial systems and ERP application software. This breadth of experience gives Progent the capability to quickly ascertain critical systems and consolidate the remaining pieces of your IT environment following a crypto-ransomware penetration and assemble them into a functioning network.

Progent's security team of experts has state-of-the-art project management systems to coordinate the sophisticated restoration process. Progent understands the urgency of working rapidly and together with a customer's management and Information Technology staff to prioritize tasks and to get the most important applications back on line as soon as possible.

Customer Story: A Successful Ransomware Intrusion Response
A customer engaged Progent after their organization was brought down by Ryuk ransomware virus. Ryuk is thought to have been launched by North Korean government sponsored cybercriminals, possibly using algorithms exposed from the U.S. NSA organization. Ryuk targets specific companies with little ability to sustain operational disruption and is one of the most profitable incarnations of ransomware. Headline targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a single-location manufacturer located in Chicago and has about 500 workers. The Ryuk intrusion had paralyzed all business operations and manufacturing capabilities. The majority of the client's data protection had been on-line at the beginning of the intrusion and were encrypted. The client considered paying the ransom demand (more than $200K) and hoping for good luck, but in the end brought in Progent.

"I cannot speak enough in regards to the expertise Progent provided us during the most critical period of (our) businesses survival. We would have paid the criminal gangs if not for the confidence the Progent team gave us. That you were able to get our e-mail system and essential applications back online sooner than seven days was incredible. Each consultant I talked with or messaged at Progent was absolutely committed on getting my company operational and was working non-stop to bail us out."

Progent worked together with the customer to quickly assess and prioritize the critical areas that needed to be restored in order to resume departmental operations:

  • Active Directory (AD)
  • Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent adhered to ransomware penetration response industry best practices by halting the spread and removing active viruses. Progent then began the work of bringing back online Microsoft AD, the core of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not work without AD, and the client's financials and MRP applications used Microsoft SQL Server, which depends on Windows AD for access to the databases.

In less than two days, Progent was able to restore Active Directory to its pre-intrusion state. Progent then helped perform setup and hard drive recovery of mission critical systems. All Exchange schema and configuration information were intact, which facilitated the restore of Exchange. Progent was also able to assemble non-encrypted OST data files (Microsoft Outlook Offline Data Files) on user desktop computers and laptops to recover mail messages. A not too old offline backup of the client's manufacturing systems made it possible to return these essential services back online. Although major work needed to be completed to recover completely from the Ryuk attack, the most important services were restored rapidly:

"For the most part, the manufacturing operation ran fairly normal throughout and we made all customer shipments."

During the following few weeks critical milestones in the restoration project were completed in tight cooperation between Progent team members and the customer:

  • Self-hosted web sites were brought back up without losing any data.
  • The MailStore Server containing more than four million archived messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables (AR)/Inventory functions were completely operational.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • 90% of the user desktops and notebooks were operational.

"So much of what occurred in the early hours is nearly entirely a fog for me, but my team will not forget the urgency all of you put in to help get our company back. I have trusted Progent for the past ten years, possibly more, and every time Progent has shined and delivered as promised. This situation was the most impressive ever."

A potential business-ending catastrophe was evaded due to results-oriented experts, a wide range of subject matter expertise, and close collaboration. Although in retrospect the ransomware virus attack described here should have been identified and stopped with modern security technology solutions and best practices, team education, and well designed incident response procedures for data backup and proper patching controls, the fact is that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware penetration, remember that Progent's roster of experts has extensive experience in ransomware virus defense, cleanup, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), I'm grateful for making it so I could get some sleep after we made it past the initial push. Everyone did an amazing effort, and if anyone is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Charlotte
For ransomware system restoration consulting services in the Charlotte area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent offers expert support for every step of your Exchange 2010 migration with services that include outsourced or co-sourced project management services, site prep, project design and documentation, cost estimates of all new software and equipment required, recommended vendor sourcing, system testing at client location or at Progent's test lab, setting up temporary coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the production system, deactivating the previous system, and webinar training for customer's support staff and end users.

  • System Center 2016 Troubleshooting Online Consulting IT Consultants System Center 2016 and VMware Integration
  • System Center MOM Professional Microsoft System Center Operations Manager Setup and Support
  • Top Quality Computer Consultants Excel for Mac Mac Office Online Support
  • Top Quality Offsite Workforce Consulting and Support Services nearby Charlotte - Endpoint Management Systems Assistance Charlotte Charlotte Work at Home Employees Management Tools Consulting Experts Charlotte, NC
  • Top Ranked Hosting Support Outsourcing Internet Data Center IT Consultant
  • Top Rated MCSE Remote Engineer Employment Opportunities Charlotte, Mecklenburg County Microsoft MCSA Consulting Remote Support Job Charlotte North Carolina
  • Top Rated Teleworkers Consulting and Support Services in Charlotte - Integration Solutions Consulting Experts Charlotte/Douglas International Airport CLT Charlotte Offsite Workforce Integration Solutions Consulting Services
  • Charlotte Egregor Crypto-Ransomware Data-Recovery Charlotte, NC, US
  • Urgent Windows Server 2022 Azure Arc Professional Microsoft Certified Partner Windows Server 2022 Hybrid Configuration Consultant Services
  • WatchGuard Firebox M-Series Firewall Technology Consulting Services WatchGuard Firebox M570 Firewall Security Consultants
  • Whitepaper IT Outsourcing IT Co-sourcing Whitepaper
  • Windows 7 Migration Software Security Consultant CISM Security Security Microsoft Windows 7 Migration Professional
  • Charlotte Hermes Ransomware Business-Recovery Charlotte, Mecklenburg County
  • Windows Server 2008 DirectAccess Network Consultant Windows 2008 R2 Technical Support
  • Windows Server 2008 Hyper-VI Support Services Specialists Windows Server 2008 R2

  • Office SharePoint Server 2016 Network Consultant
    SharePoint Server 2013 Online Support Services

    Progent's Microsoft-certified consultants can provide small and midsize companies IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and data. SharePoint Portal Server offers a common spot for your employees or clients to access, organize, distribute and interact with relevant information, documents, and software and to interact with other people. It enables quicker and more intelligent decisions, more efficient sharing across groups and more streamlined business processes. The main objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information available within and without a business network. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the information they've created in a way that makes data convenient to find, retrieve and re-use.

  • Windows Server 2012 Business Computer Server Companies Charlotte Windows Support Team Charlotte North Carolina
  • Windows Server 2016 Information Assurance Integration Windows Server 2016 Business Continuity Remote Support
  • Charlotte Locky Crypto-Ransomware Repair Charlotte
  • Windows, UNIX, Solaris Technical Support Services Windows and Solaris Consulting
  • Work from Home Employees Charlotte Consultants - Backup/Restore Technology Consultants Mecklenburg County North Carolina Remote Workers Charlotte Guidance - Backup/Restore Solutions Consultants Charlotte, Mecklenburg County
  • Work from Home VoIP Remote Consulting At Home Workers IP Voice Technical Support
  • Zero Trust Cybersecurity Online Help Duo Multi-factor Authentication Consultant
  • Zero Trust Security Network Consultants Two-factor Authentication Integration Services

  • Windows Server 2012R2 Private Cloud Remote Troubleshooting
    Windows Server 2012R2 Hyper-V Support Outsourcing

    Progent's certified professionals can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your company, create test systems and migration plans, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT management team, develop a corporate-wide security plan, streamline network administration, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.

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