Ransomware : Your Worst IT Nightmare
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become an escalating cyberplague that represents an existential threat for organizations vulnerable to an assault. Different iterations of crypto-ransomware such as Reveton, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been out in the wild for many years and still inflict havoc. Modern versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as additional unnamed newcomers, not only perform encryption of on-line data but also infect any available system backups. Data synched to off-premises disaster recovery sites can also be encrypted. In a vulnerable system, it can make automatic recovery impossible and basically knocks the datacenter back to zero.

Retrieving applications and data after a crypto-ransomware outage becomes a sprint against the clock as the targeted business fights to stop the spread, cleanup the crypto-ransomware, and resume business-critical activity. Since ransomware takes time to spread throughout a network, assaults are often launched during nights and weekends, when attacks in many cases take longer to recognize. This multiplies the difficulty of rapidly mobilizing and coordinating an experienced response team.

Progent makes available an assortment of solutions for securing Charlotte enterprises from ransomware events. Among these are user training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based cyberthreat protection to identify and suppress day-zero modern malware assaults. Progent also provides the services of seasoned ransomware recovery consultants with the talent and perseverance to reconstruct a breached network as quickly as possible.

Progent's Ransomware Recovery Services
After a ransomware attack, even paying the ransom demands in cryptocurrency does not guarantee that cyber hackers will respond with the keys to decipher any or all of your files. Kaspersky Labs determined that seventeen percent of ransomware victims never restored their files even after having sent off the ransom, resulting in additional losses. The risk is also expensive. Ryuk ransoms are typically several hundred thousand dollars. For larger enterprises, the ransom can reach millions of dollars. The other path is to setup from scratch the mission-critical components of your Information Technology environment. Without the availability of full information backups, this requires a broad range of skill sets, well-coordinated team management, and the willingness to work 24x7 until the job is over.

For twenty years, Progent has provided professional IT services for businesses throughout the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have earned top certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have garnered internationally-recognized industry certifications including CISA, CISSP, ISACA CRISC, SANS GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has experience in accounting and ERP application software. This breadth of expertise gives Progent the capability to knowledgably ascertain critical systems and organize the surviving pieces of your computer network system after a ransomware penetration and rebuild them into an operational system.

Progent's recovery group uses powerful project management tools to orchestrate the complex restoration process. Progent knows the urgency of acting rapidly and in concert with a client's management and IT resources to assign priority to tasks and to get key systems back online as soon as possible.

Client Case Study: A Successful Ransomware Virus Recovery
A customer escalated to Progent after their organization was attacked by the Ryuk ransomware. Ryuk is thought to have been created by North Korean state criminal gangs, suspected of using strategies leaked from America's NSA organization. Ryuk goes after specific companies with little ability to sustain operational disruption and is among the most profitable incarnations of ransomware viruses. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in Chicago with about 500 staff members. The Ryuk event had brought down all company operations and manufacturing processes. The majority of the client's backups had been online at the beginning of the attack and were encrypted. The client considered paying the ransom (more than two hundred thousand dollars) and hoping for good luck, but ultimately called Progent.


"I cannot thank you enough in regards to the care Progent gave us during the most stressful period of (our) company's survival. We had little choice but to pay the Hackers if it wasn't for the confidence the Progent team provided us. The fact that you could get our e-mail and critical applications back online sooner than 1 week was earth shattering. Each consultant I spoke to or communicated with at Progent was hell bent on getting us restored and was working breakneck pace to bail us out."

Progent worked with the customer to rapidly understand and prioritize the most important applications that needed to be restored in order to resume company operations:

  • Active Directory
  • Microsoft Exchange Email
  • MRP System
To start, Progent adhered to AV/Malware Processes event response industry best practices by isolating and clearing up compromised systems. Progent then initiated the work of restoring Microsoft AD, the core of enterprise environments built on Microsoft Windows Server technology. Microsoft Exchange messaging will not work without AD, and the client's MRP applications used Microsoft SQL Server, which requires Active Directory for access to the data.

Within two days, Progent was able to re-build Active Directory to its pre-attack state. Progent then initiated rebuilding and hard drive recovery on mission critical applications. All Microsoft Exchange Server schema and configuration information were usable, which accelerated the restore of Exchange. Progent was also able to find local OST files (Outlook Off-Line Folder Files) on team PCs and laptops in order to recover mail information. A not too old offline backup of the customer's accounting software made it possible to recover these required programs back online. Although major work needed to be completed to recover fully from the Ryuk virus, core services were recovered rapidly:


"For the most part, the production manufacturing operation never missed a beat and we delivered all customer orders."

Throughout the following couple of weeks important milestones in the restoration project were completed in close collaboration between Progent team members and the client:

  • In-house web sites were restored without losing any data.
  • The MailStore Exchange Server containing more than 4 million historical messages was spun up and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory capabilities were completely recovered.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Most of the desktops and laptops were functioning as before the incident.

"Much of what occurred in the initial days is mostly a fog for me, but I will not soon forget the care each and every one of your team put in to help get our company back. I've been working with Progent for the past ten years, maybe more, and every time I needed help Progent has outperformed my expectations and delivered. This situation was a stunning achievement."

Conclusion
A probable business extinction catastrophe was avoided through the efforts of top-tier professionals, a wide range of technical expertise, and close teamwork. Although in post mortem the ransomware virus attack detailed here could have been disabled with current cyber security technology solutions and recognized best practices, staff training, and well thought out incident response procedures for information backup and proper patching controls, the fact is that state-sponsored hackers from China, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware incident, remember that Progent's roster of professionals has substantial experience in ransomware virus defense, cleanup, and data recovery.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thanks very much for letting me get some sleep after we got through the most critical parts. Everyone did an incredible job, and if anyone is in the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Charlotte
For ransomware cleanup consulting in the Charlotte area, call Progent at 800-462-8800 or visit Contact Progent.



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