Ransomware : Your Worst Information Technology Nightmare
Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that represents an extinction-level danger for organizations poorly prepared for an attack. Different iterations of crypto-ransomware like the CryptoLocker, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for a long time and continue to cause havoc. Modern versions of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Lockbit and Nephilim, plus more as yet unnamed viruses, not only encrypt on-line files but also infiltrate all available system restores and backups. Information synched to the cloud can also be encrypted. In a vulnerable system, it can render automatic restoration useless and effectively knocks the datacenter back to zero.

Restoring applications and data following a crypto-ransomware intrusion becomes a sprint against the clock as the targeted organization tries its best to stop the spread and eradicate the virus and to resume business-critical activity. Due to the fact that ransomware takes time to replicate, penetrations are often sprung on weekends, when attacks may take longer to notice. This compounds the difficulty of promptly mobilizing and coordinating a knowledgeable mitigation team.

Progent provides a variety of services for protecting Grand Rapids organizations from ransomware attacks. These include staff education to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, along with installation of modern security gateways with machine learning capabilities to rapidly identify and suppress new cyber attacks. Progent in addition can provide the services of experienced crypto-ransomware recovery consultants with the track record and perseverance to reconstruct a breached system as rapidly as possible.

Progent's Crypto-Ransomware Recovery Services
Soon after a ransomware penetration, sending the ransom in cryptocurrency does not ensure that merciless criminals will return the needed codes to decipher any of your data. Kaspersky Labs ascertained that seventeen percent of ransomware victims never recovered their data after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the average ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The alternative is to piece back together the essential components of your IT environment. Without the availability of full data backups, this requires a wide complement of skill sets, top notch project management, and the capability to work continuously until the recovery project is completed.

For two decades, Progent has offered expert IT services for businesses across the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial management and ERP software solutions. This breadth of expertise provides Progent the capability to knowledgably understand important systems and consolidate the remaining parts of your network environment after a crypto-ransomware attack and configure them into an operational system.

Progent's ransomware team has state-of-the-art project management tools to coordinate the complicated recovery process. Progent knows the urgency of working swiftly and together with a customerís management and Information Technology resources to prioritize tasks and to get critical systems back on-line as soon as humanly possible.

Client Case Study: A Successful Ransomware Incident Response
A client escalated to Progent after their organization was penetrated by the Ryuk ransomware virus. Ryuk is thought to have been deployed by North Korean government sponsored cybercriminals, possibly adopting technology exposed from the U.S. National Security Agency. Ryuk attacks specific organizations with limited ability to sustain operational disruption and is among the most profitable instances of ransomware malware. High publicized victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturer headquartered in the Chicago metro area and has around 500 staff members. The Ryuk intrusion had shut down all business operations and manufacturing processes. The majority of the client's system backups had been on-line at the beginning of the attack and were destroyed. The client considered paying the ransom (more than $200K) and praying for the best, but ultimately reached out to Progent.


"I canít tell you enough in regards to the help Progent provided us throughout the most critical time of (our) businesses existence. We would have paid the cyber criminals behind the attack except for the confidence the Progent experts gave us. The fact that you could get our messaging and important applications back online quicker than 1 week was amazing. Each expert I interacted with or e-mailed at Progent was laser focused on getting us operational and was working day and night to bail us out."

Progent worked hand in hand the client to quickly identify and prioritize the critical services that needed to be addressed to make it possible to continue company functions:

  • Windows Active Directory
  • Microsoft Exchange Email
  • Financials/MRP
To start, Progent adhered to Anti-virus incident response industry best practices by halting the spread and removing active viruses. Progent then initiated the process of rebuilding Windows Active Directory, the heart of enterprise networks built upon Microsoft Windows Server technology. Microsoft Exchange messaging will not operate without Active Directory, and the customerís MRP software leveraged Microsoft SQL, which depends on Active Directory services for access to the databases.

Within 48 hours, Progent was able to re-build Active Directory to its pre-intrusion state. Progent then initiated reinstallations and hard drive recovery on mission critical servers. All Microsoft Exchange Server schema and attributes were intact, which facilitated the restore of Exchange. Progent was able to locate intact OST data files (Outlook Off-Line Folder Files) on team desktop computers to recover email information. A not too old offline backup of the businesses financials/MRP software made them able to restore these required services back on-line. Although significant work was left to recover completely from the Ryuk damage, critical services were restored rapidly:


"For the most part, the manufacturing operation survived unscathed and we delivered all customer deliverables."

During the next month critical milestones in the recovery project were completed through close collaboration between Progent team members and the client:

  • Self-hosted web applications were restored without losing any information.
  • The MailStore Exchange Server containing more than four million historical emails was restored to operations and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory modules were 100 percent restored.
  • A new Palo Alto 850 security appliance was set up.
  • 90% of the user workstations were operational.

"A lot of what happened that first week is nearly entirely a fog for me, but we will not forget the commitment each of the team put in to give us our business back. Iíve trusted Progent for the past 10 years, possibly more, and each time I needed help Progent has shined and delivered. This situation was a Herculean accomplishment."

Conclusion
A possible business-ending disaster was avoided with hard-working experts, a broad array of technical expertise, and tight collaboration. Although in analyzing the event afterwards the crypto-ransomware attack detailed here should have been identified and stopped with advanced security technology and security best practices, team education, and appropriate incident response procedures for information protection and proper patching controls, the reality is that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are relentless and will continue. If you do fall victim to a ransomware incursion, feel confident that Progent's roster of professionals has extensive experience in crypto-ransomware virus blocking, mitigation, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were involved), Iím grateful for allowing me to get some sleep after we made it over the initial push. All of you did an incredible effort, and if any of your guys is around the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

File body_ransomware_recovery_contact_city.asp does not exist



An index of content::

  • 24-7 Remote Support Jobs CISM Engineer Grand Rapids Michigan Computer Engineer Part-Time Job Grand Rapids, MI
  • 24/7 Remote Workforce Grand Rapids Consultants - Conferencing Technology Expertise Glendale Los Angeles County Grand Rapids Work at Home Employees Voice/Video Conferencing Technology Expertise

  • Training Professional InDesign
    Top Train MOTU Digital Performer

    Progent's Apple Mac experts can support the creative facets of Mac computing by offering consulting services and training in imaging, sound, and video. Progent's support professionals offer help in a variety of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video post production facility.

  • Los Angeles County Grand Rapids Ransomware Mitigation
  • 24x7 Grand Rapids, Michigan Small Office IT Consultants Computer Network Companies Grand Rapids
  • After Hours Juniper Junos Cybersecurity Contractors Security Evaluation Juniper Junos J-Web

  • MCSE Telecommuter Job
    Cisco Engineers Subcontractor Jobs

    If you are a network consultant with technical support expertise, joining Progent and assisting our clients will enhance your skills via collaboration with our team of motivated, high-output consultants. Progent's concentration on providing IT expertise and computer help to small and midsize businesses will give you the chance to consult in depth with decision makers and contribute significantly to the success of exciting organizations. In addition, Our virtual office environment provides the most advanced technology for remote support and wireless access to allow you to deliver fast fixes when you troubleshoot business-critical issues.

  • Aironet Ruggedized APs Computer Consultants Cisco Mobility Express Network Consulting
  • At Home Workers Consultants near me in Grand Rapids - IP Voice Technology Assistance Los Angeles County, United States After Hours Teleworkers Grand Rapids Consulting Services - VoIP Solutions Expertise San Fernando Valley
  • Automatic Topology Mapping IT Consulting 24-Hour Online Technical Support Network Troubleshooting
  • Award Winning ProSight Email Content Filtering Professionals Email Policy Management Professional
  • Barracuda Backup Encryption Remote Troubleshooting Barracuda Cloud Backup Network Consultants
  • Biggest ProSight Email Guard Spam and Virus Filtering Service Specialist ProSight Email Virus Filtering Consultants

  • Microsoft Dynamics GP Migration Professional
    Dynamics GP Upgrade Planning Specialists

    Progent has supported Microsoft Dynamics GP and Great Plains software for almost 20 years and Progent has delivered integration, customization, training, and debugging since the product's debut. Progent offers in-depth support for upgrading legacy Dynamics GP/Great Plains deployments. Progent can assist your business to design, pilot, and carry out a cost-effective migration from a a legacy release of GP to the current release of Microsoft Dynamics GP.

  • Biggest SCVMM 2016 and PowerShell Support and Integration Computer Engineer SCVMM 2016 and SQL Server
  • Open Now Grand Rapids NotPetya Crypto-Ransomware Mitigation Glendale, CA
  • BlackBerry Enterprise Server Express Troubleshooting After Hours BlackBerry Enterprise Server Express Computer Consulting
  • BlackBerry Enterprise Server Information Technology Outsourcing Grand Rapids, Kent County BlackBerry Email Integration Firms Grand Rapids Michigan
  • Business Edition 6000 Technology Consulting Services Immediate CUCM Support and Setup
  • CISSP Certified Cybersecurity Consultants CISSP Certified security Systems Engineer Consultant
  • CISSP Cybersecurity Group Grand Rapids Michigan Grand Rapids Michigan CISSP Compliance Auditor
  • Catalyst 9115 Access Point Remote Support Services Catalyst Wi-Fi 6 AP Configuration Computer Consulting
  • Check Point 6000 Firewalls Network Security Testing Check Point NGTP Security Services Cybersecurity Team
  • Cisco Network Management Consulting Group Cisco Network Management Migration Help
  • Cisco Small Business series NSS3000 Outsourcing Engineer Cisco CDP
  • Immediate Grand Rapids NotPetya Ransomware Removal Glendale
  • Cisco VoIP Phones and CUBE Online Consulting IP-PBX Online Troubleshooting
  • Citrix Server Management Consultant 24x7 Citrix Virtualization Consultant Services
  • Clustered Windows Technical Support Immediate Zero Downtime Clustered Servers Technical Support Services

  • VMware Cross vCenter NSX Specialist
    VMware Site Recovery Manager and NSX Consultant Services

    VMware's popular Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.

  • Computer Consulting Microsoft Windows 7 Migration Microsoft Windows 7 Upgrade Server Setup
  • Computer Engineer Catalyst 9105w Access Point Professionals Catalyst Wi-Fi 6 AP Security
  • Consultancy BES Express 24x7x365 Cisco and Microsoft Certified Experts Consulting Services BlackBerry BES Server Express
  • Consultancy Internal Network Security Scan Engineers External Security Inventory

  • ISP Service Plan Selection Services
    Internet Access Consult

    Progent offers access to the cost-effective support of remote Internet connectivity experts to assist your company to assess or enhance your Internet services so your Internet access solution matches your business needs. Support services provided by Progent's engineers include assessment of your existing bandwidth utilization, vendor and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a different ISP and/or service plan. Provisioning can include optimizing current routers and switches and configuring new ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations.

  • Consultants 64-bit Migration 64-bit Upgrade Technical Support

  • Solaris Auditing
    Remote Solaris Cybersecurity Firms

    If your company operates a Sun Solaris network or a multi-OS computer system, Progent's CISM and CISSP-certified security specialists can help your entire organization in a broad range of security topics including security management practices, security architecture and models, access control systems and methodology, applications development security, operations security, hardware security, communications, network and Internet security, and workplace recovery planning. CISM and CISSP define the core skills and worldwide standards of knowledge that information security managers are required to possess. These certification offer executive management the assurance that consultants who have achieved their CISM or CISSP qualification have the background and knowledge to deliver effective security management and engineering services.

  • Consulting Services BlackBerry BES BlackBerry Wireless Configuration

  • Configuration Nexus 7000 Switch
    Nexus 5000 Switch Remote Consulting

    Cisco Nexus switches are intended to deliver the performance, expandability, dependability, cloud readiness, capacity, security and ease of management required to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch consultants can provide online and on-premises consulting services to help your IT staff to create an efficient switch topology, set up test systems to confirm your switching solution, install and configure Nexus switches, create and enforce appropriate policies, perform security and compliance assessments, set up proactive monitoring, fully utilize resources through virtualization technologies, analyze and repair switching and routing problems, maximize system performance, perform capacity planning, and set up the advanced zero-downtime features available for Cisco's Nexus family of switches. Progent can also help you to upgrade non-disruptively from outdated Nexus models or Catalyst switches to current Nexus switches.

  • Consulting Services for Computer Support Organizations - Grand Rapids - Transparent Temporary IT Support Augmentation Glendale California Grand Rapids Consultants for Network Support Firms Glendale California
  • Consulting Small Office Small Business Network Remote Troubleshooting
  • Contact Progent Contact Progent
  • ERP Programming Navision Consulting Services
  • Grand Rapids Hermes Crypto-Ransomware Data-Recovery Glendale, U.S.A.
  • Emergency Outsourcing Network Help Professional Full Service Outsourcing Consult

  • Microsoft Windows 2008 Online Technical Support
    Windows 2003 Server IT Consulting

    The complexity and connectivity requirements of Microsoft Windows Servers requires an IT consulting firm with hands-on experience and in-depth knowledge in planning and building seamless, comprehensive network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your strategic objectives. Progentís consulting services can assist you with planning, installing, administering, and supporting Windows Server systems that increase the business value of your IT system. Progentís consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

  • Engineer Exchange Server Upgrade MCSE Expert Certified Exchange Migration Engineers

  • Dynamics NAV Technology Consulting Services
    Microsoft Experts Applications Consultant Dynamics 365 Business Central

    Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers small and midsize businesses a single soultions for financials, inventory control, operations control, capacity planning, procurement, sales, supply chain management, and advanced analytics. Progent's Dynamics Business Central/NAV consultants can help company to maintain your legacy Dynamics NAV system or upgrade smoothly to a cloud-based, local, or hybrid deployment.

  • Engineer Microsoft SMS Server SMS Upgrade Support and Help

  • 24x7x365 CheckPoint FireWalls Security Companies
    Emergency Check Point Series 80 Secure

    Progent's Check Point firewall experts can show you how to plan, deploy, and administer firewall solutions that rely on Check Point NGFW firewall appliances and Check Point's subscription-based security services. Progent's consultants can also assist you support legacy Check Point firewall models or upgrade smoothly to Check Point's next-generation firewalls.

  • Glendale Grand Rapids Dharma Ransomware Repair
  • Engineer OS X Troubleshooting Open Now macOS Configuration Professionals
  • Engineer Wireless Bridge Wireless Link Remote Support

  • CompTIA Server+ Small Business IT Outsourcing Group
    Certified Novell Engineer (CNE) Network Support

    Progent provides customers the services of consultants who have earned some of the computer industry's most prestigious certifications. Progent believes that customers deserve to know that their IT service providers have accredited testing plus extensive real-world backgrounds so that Progent's clients can use Progent's service with trust. Often, vendor certifications like the CCIE brings priority for substantially superior vendor help than is offered to non-certified service providers, allowing Progent to offer customers a higher level of IT service. In other cases, major certifications such as CISA or ISSAP for IT security can aid enterprise clients to demonstrate compliance with regulatory requirements by engaging the assistance of accredited IT experts.

  • Exchange 2003 to Exchange 2010 Upgrade Consult Exchange 2010 Upgrade Engineers
  • Exchange 2016 Upgrade Planning Online Troubleshooting Exchange Server 2016 Migration Planning Computer Consulting
  • Exchange 2019 Edge Transport Server IT Consulting Exchange 2019 Disk Availability Group Engineers

  • macOS Online Troubleshooting Professionals
    Networking Firm Mac

    Progent offers national remote phone support and troubleshooting services for businesses that operate Apple Mac OS X networks or whose information systems feature a mix of Mac with Microsoft products. Progent's engineers offer Apple macOS and OS X users a range of IT services including desktop assistance, migration to the latest edition of Mac OS X from legacy versions of Apple macOS and Mac OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help your business with iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud. Online technical support provides optimum leverage for your IT dollar by preserving user efficiency and shortening the hours billed for computer analysis and repair. Advanced remote support utilities and experienced technicians and engineers allow Progent to solve most network problems without squandering time and expense by traveling to your location. In the vast majority of cases your network problems can be dealt with by telephone or through a mix of telephone help and online connectivity. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM premier security specialists to assist you with the most difficult system problems.

  • Exchange Server 2010 Support Services 24/7 Microsoft Expert Exchange 2019 Server Specialist
  • Exchange Server 2013 Network Architect Firms Grand Rapids Muskegon Holland Grand Rapids Michigan Exchange 2019 Support services
  • Exchange messaging and groupware Consultant Jobs Work From Home Job Recruit Home Based Cisco Consultant
  • San Fernando Valley Grand Rapids WannaCry Crypto-Ransomware Mitigation
  • Fedora Linux Troubleshooting Network Consultant CentOS Linux
  • Forefront Network Inspection System Support Outsourcing Forefront Threat Management Gateway 2010 Computer Consulting
  • Glendale, CA Work from Home Employees Assistance near me in Grand Rapids - Infrastructure Consulting At Home Workers Consulting nearby Grand Rapids - Infrastructure Assistance Los Angeles County
  • Glendale, Los Angeles County IT Staff Temps for Network Support Groups 24-7 IT Staff Augmentation for Network Service Organizations Glendale, CA
  • Grand Rapids At Home Workers Management Solutions Consulting and Support Services San Fernando Valley Remote Workers Grand Rapids Consulting Services - Endpoint Management Systems Consulting Experts San Fernando Valley

  • Immediate Ubiquiti UAP-AC WiFi access point Consultant Services
    Largest Engineer Ubiquiti UniFi XG switch

    Progent offers quick access to the expertise of veteran wireless specialists who can assist you to assess the advantages of Ubiquiti UniFi Wi-Fi access points for your company and assist you to plan, deploy, manage, and debug your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to help you to choose, provision, and position Ubiquiti UniFi wireless APs for your required signal coverage and performance.

  • Grand Rapids At Home Workers Set up Guidance Grand Rapids Remote Workforce Connectivity Consulting Los Angeles County
  • Grand Rapids Crypto-Ransomware Settlement Negotiation Support San Fernando Valley 24-Hour Grand Rapids DopplePaymer Ransomware Settlement Consultants San Fernando Valley
  • Grand Rapids Egregor Crypto-Ransomware Rollback Glendale California Grand Rapids Locky Crypto-Ransomware Business Recovery San Fernando Valley
  • Grand Rapids Locky Ransomware Forensics Investigation Glendale, Los Angeles County Grand Rapids Avaddon Crypto-Ransomware Forensics San Fernando Valley
  • Grand Rapids Michigan 24x7 Cisco Small Business IT Support Migration Consultants Cisco Gerald Ford International Airport
  • Grand Rapids Egregor Crypto-Ransomware System-Rebuild
  • Grand Rapids Offsite Workforce Backup Systems Expertise San Fernando Valley Work from Home Employees Grand Rapids Consulting Services - Data Protection Solutions Assistance San Fernando Valley
  • Grand Rapids Ransomware Spora Susceptibility Consultation Glendale, CA 24x7 Grand Rapids Crypto-Ransomware Phobos ransomware recovery
  • Grand Rapids Spora Ransomware Data-Recovery Glendale San Fernando Valley, USA Grand Rapids Netwalker Ransomware Repair

  • After Hours ProSight DPS Cloud Backup Services Consultant Services
    24/7/365 Offsite BDR Services Consulting Services

    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information.

  • Grand Rapids WannaCry Crypto-Ransomware Mitigation Glendale, CA, United States Grand Rapids Sodinokibi Ransomware Restoration Glendale
  • Grand Rapids Work from Home Employees Help Desk Call Center Augmentation Guidance Glendale, CA Los Angeles County, America Remote Workforce Grand Rapids Consulting Experts - Call Desk Augmentation Expertise
  • Grand Rapids, Kent County Microsoft SharePoint Server 2013 Outsourcing Help and Support SharePoint Grand Rapids
  • Grand Rapids, Michigan Security Consulting Firms 24-Hour Small Business Computer Consultants Grand Rapids
  • Home Based Network Engineer Work From Home Job Open Now Recruiter Home Based Microsoft Consultant Telecommuter Job
  • Grand Rapids Nephilim Crypto-Ransomware Restoration Glendale, Los Angeles County
  • IOS XR Software Online Troubleshooting Support Outsourcing CRS Core Router
  • ISA 2004 Information Technology Consulting Internet Security and Acceleration Server Remote Support Services
  • IT Consulting Small Business IT Consultant Small Office Network
  • Immediate Amazon MWS development Programming Company Amazon Marketplace Web Service Development
  • Immediate Cisco Expert Knowledge Transfer Online Support Services Expert Training Remote Support
  • Immediate Microsoft Certified Microsoft Azure integration Technology Professional Azure and iPhone integration Consulting Services
  • Information systems Security Outsourcing Juniper SA700 SSL VPN Juniper SA Series SSL VPN Security Contractor
  • Juniper Junos J-Web Firewall Configure Juniper Junos Management Technical Support Services
  • MCSE Expert Certified Small Office Small Business Computer Consulting Services Top Quality Cisco and Microsoft Certified Small Business IT Consulting Group Small Office

  • Co-managed Service Desk Configuration
    Support Desk Sharing Online Support

    Progent offers three basic types of Contact Center services including Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Support, and Call Center Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft and Cisco experts gives your clients easy access to a dependable support resource with extensive experience providing phone support and remote access repair for IT systems powered by Microsoft technology. Progent's focus is on earning the support Call Center a positive image as a key contributor to company performance. Progent's goal is to resolve rather than simply record problems.

  • MS Dynamics GP (Great Plains) Grand Rapids Partner - Reporting Consultants Glendale, Los Angeles County Grand Rapids Dynamics GP-Software Implementation Consultants
  • Mac Snow Leopard Security Engineer Mac Security Troubleshooting
  • Maze Ransomware Hot Line Glendale Glendale California, United States Spora Ransomware Hot Line
  • Meraki AP Management Remote Support Services Meraki Wave 2 Wi-Fi Access Point Specialists
  • Grand Rapids WannaCry Ransomware System-Rebuild Glendale, CA
  • MetroCluster Management Consult NetApp MetroCluster Troubleshooting Consultant Services
  • Glendale California Grand Rapids Maze Crypto-Ransomware System-Rebuild
  • Microsoft Certified Online Troubleshooting Microsoft Firewall ISA 2004 Enterprise Edition Server Professionals

  • Office 365 authentication Computer Consulting
    Office 365 mail flow Remote Technical Support

    Progent can help you to evaluate the many subscription plans available with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent supports multi-vendor networks that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to create and manage hybrid solutions that transparently integrate on-premises and cloud resources.

  • Microsoft Certified Partner Windows Server 2019 Hybrid Integration Consultant Services Windows Server 2019 and SCVMM Network Consulting
  • Microsoft Dynamics 365 Business Central Consulting 24/7 Dynamics NAV MRP Outsourced Programming
  • Microsoft Exchange Server 2016 Upgrade Planning Consultants Microsoft Exchange Server 2016 Upgrade On-site Technical Support
  • Microsoft Experts Customer Relationship Management Network Consultant Microsoft Dynamics CRM Remote Support

  • Programming Companies SQL Server
    Custom Microsoft Access Programming Firms

    For custom application creation, Progent can provide programming experts to write business applications in areas such as eCommerce, web site design, Microsoft Business Solutions packages such as Great Plains Software accounting system, and specialized management reports based on Crystal Reports, Access Report, or FRx Reports. Progentís consultants can use Microsoft IIS to build custom eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers experts in a broad range of custom program development platforms including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide specialists in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.

  • Microsoft Experts Google Cloud Kubernetes Professionals Google Cloud Kubernetes Consultancy
  • Microsoft ISA Server 2006 Online Consulting Internet Security and Acceleration Server 2006 Technical Support Services
  • Microsoft MCA Engineer Telecommuting Jobs Adelaide Largest MCSE MCSA MCDBA MCIPT MCA Consulting Telecommuter Jobs Sydney, Melbourne, Brisbane

  • One-On-One Training Server
    Network Skills Transfer

    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on delivering high-value services where Progent has little competition. Medium-size companies who utilize familiar independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient.

  • Microsoft MCSA Consulting Subcontractor San Francisco Bay Area Microsoft MCP Consulting Employment Opportunities SF
  • Microsoft Presence Awareness Technical Support Microsoft VoIP Online Technical Support
  • Microsoft Ransomware Recovery Engineers Ransomware Cleanup Consultant Services
  • Microsoft Support Microsoft Office Communications Server MS Office Communications Server 2007 Consulting Services

  • Integration Support Clustered Windows Server 2012 R2
    Cluster Server Windows 2012 Integration Services

    Progent's Microsoft-certified failover clustering consultants can assist you to assess the benefits of adopting Microsoft Windows Server 2012 clustering to build an advanced high-availability/disaster recovery solution, assist you to plan and install a Windows Server 2012 system, deliver online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual machines, and help you to automate the management of clustered servers.

  • Microsoft VoIP Technical Support Services Office Communications Server Release 2 Professional
  • Microsoft Windows 2008 R2 Help and Support Biggest Consultant Windows Server 2008 Hyper-VI
  • Grand Rapids Ryuk Crypto-Ransomware Cleanup Los Angeles County
  • Missouri System Recovery District of Columbia Internet Networking Consultants
  • Grand Rapids Sodinokibi Ransomware System-Restore Glendale California
  • Network Security Evaluation Specialist Consult Web Application Security Testing
  • Network Security Inventory Consultancy External Security Inventory Specialists
  • Grand Rapids Egregor Ransomware Mitigation Glendale, CA
  • Office 365 and iPhones IT Consultants Office 365 Gmail migration Setup and Support
  • Offsite Workforce Grand Rapids Expertise - Cybersecurity Solutions Expertise Glendale, CA Grand Rapids Teleworkers Security Solutions Consulting Services Glendale, Los Angeles County

  • Microsoft Dynamics GP Online Support Services
    Dynamics GP Power BI Remote Consulting

    Microsoft Dynamics GP/Great Plains allows you to grow and manage your company better by offering easy access to strategic information and a rapid ROI. Microsoft Dynamics GP offers major business benefits such as its ability to extend the presence of your company, handle your accounting, automate financial operations, unify processes across your company, refine inventory control, enhance order accuracy, grow sales and minimize lead-time, and maximize free cash flow. Progent can help you configure and maintain a robust, safe server and communications infrastructure to support Great Plains, and can provide experienced Dynamics GP consultants to make sure you reap the full advantages of your Microsoft Dynamics GP/Great Plains business management system.

  • Online Consulting Windows Server 2008 Security Support Outsourcing Windows 2008 R2
  • Open Now Network Consulting Red Hat Linux Redhat Linux Consultants

  • Symantec Raptor Security Team
    Symantec Firewall Cybersecurity Firm

    Progent's Symantec consultants can help you support legacy Symantec firewall and Symantec VPN appliances such as the Raptor and VelociRaptor line or show you how to upgrade to current firewall technology. Progent can also enable you to design and implement a comprehensive security strategy that can include firewall/VPN appliances and software, managed security and network defense services, server and application monitoring products, and formal policies and processes. Progent has the skill to be your single resource for continuing network help, administration, training, and security expertise.

  • Private Cloud Hosting for Virtual Data Centers Services 24/7/365 Professionals Private Cloud Virtual Datacenter Hosting
  • Private Cloud Virtual Datacenter Hosting Consultants Private Cloud Hosting for Virtual Data Centers Consultant Services
  • ProSight Email Content Filtering Engineers Specialist ProSight Email Content Filtering Service
  • ProSight Email Guard Spam Filtering Services Technology Professional ProSight Email Denial of Service Protection Technology Professional
  • ProSight VM Hosting Specialist Virtual Machine Hosting Consult
  • Problem Escalation Through Teamwork Small Business Computer Consulting Services Access to External Support Databases Support Group

  • Hyper-V Consulting Services
    Microsoft Hyper-V 3.0 Integration Support

    Progent's network professionals can assist you to evaluate the possible benefits of Hyper-V-powered server virtualization for your company, perform pilot implementations to verify Hyper-V's operation with your line-of-business software, assess your network architecture for optimal operation with virtual server solutions, help you in upgrading to Windows Server 2008 and configuring Windows Hyper-V, educate your IT staff to monitor and administer Hyper-V, offer world-class consulting support for enhancing the security of your virtual machines, design and validate business continuity processes that maximize system uptime, and provide ongoing consulting and maintenance including low-cost online repair and turn-key Help Desk services.

  • Professional SharePoint Server 2007 SharePoint 2007 Online Consulting
  • Ransomware Defense Consultants Consult Ransomware Protection
  • Remote Support BlackBerry Exchange Top Quality BlackBerry Software Online Troubleshooting
  • Remote Support Chief Information Officer CIO Specialists
  • Remote Support Windows 7 Migration Immediate Windows 7 Upgrade Online Help
  • Grand Rapids Ryuk Crypto-Ransomware Malware Recovery Glendale, Los Angeles County
  • Remote Workers Collaboration Computer Consultants Teleworker Collaboration Software Consulting Services
  • Remote Workforce Endpoint Management IT Consultants Telecommuter Endpoint Management Configuration

  • Microsoft Skype for Business 2015 Network Engineer
    Skype for Business disaster recovery Consulting Services

    Lync 2010 provides IM, Real Presence, audio and video conferencing, desktop sharing, and both VoIP and public switched telephone network calling. Microsoft Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and simplify management via integration with Active Directory. Lync 2010 can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or legacy video conferencing technology. Progent's Microsoft-certified IM and Presence consultants offer online and on-premises support services to help your company to manage and troubleshoot your existing Lync Server 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the renamed and revamped version of the product. Progent can also assist your organization to plan and execute an efficient Skype for Business upgrade.

  • SCCM 2016 and Windows Server 2016 IT Consulting SCCM 2016 Cloud Integration Computer Consulting
  • SCOM Management Packs Support and Setup Data center Monitoring Integration Services
  • SCVMM 2012 and VMware Computer Consultants SCVMM Onsite Technical Support
  • SQL 2012 Outsourcing Technical Support SQL 2014 IT Consultant Grand Rapids, MI
  • SQL Server 2012 AlwaysOn Availability Groups Computer Consultants SQL Server 2012 xVelocity Online Consulting
  • SQL Server 2017 R Services Integration SQL Server 2017 Enterprise Network Consultant
  • SQL Server Cluster Remote Support Fault Tolerant Inter-Office Connection Online Support Services
  • San Fernando Valley Grand Rapids 24x7 Crypto Remediation Services Grand Rapids Locky Crypto-Ransomware Remediation Glendale
  • Security Inventory Technology Professional Top Engineer Information Risk Assessment
  • Slackware Linux, Solaris, UNIX Integration Support Grand Rapids Suse Linux, Solaris, UNIX Onsite Technical Support
  • Small Business 500 Access Point Network Consultant Online Consulting Small Business 300 AP
  • Small Business WAP150 Technology Consulting CCIE Certified Small Business WAP100 AP Outsourcing
  • Small Office Small Business Server Support Microsoft and Cisco Certified Expert Small Office Outsource IT
  • Solaris Remote Consultant Professionals Solaris Remote
  • SonicWall TZ Firewall Protection Top SonicWall NSA 9650 Firewall Forensics Services
  • Sun Solaris Integration Immediate Sun Solaris Integration Services
  • Supplemental Help Desk Technical Support Services Virtual Help Desk IT Consultants

  • Top Rated Work from Home Video Conferencing IT Services
    24x7 Work at Home Conferencing Remote Support

    Progent can help small and medium-size businesses to implement and debug teleconferencing platforms to allow their at-home workers to interact productively with teammates and customers.

  • Support Small Business WAP561 Best Consultant Services Small Business APs

  • 24/7 Notebook VPN Computer Companies
    24x7x365 Mobile Laptop Technician

    Progent's remote connectivity and wireless synchronization experts can assist you to plan and configure secure access solutions for remote desktops, laptops, and smartphones so they integrate seamlessly with your information network, allowing your business to improve the efficiency of your off-site workers.

  • Support and Help Zero Downtime Network Network Load Balance Remote Support
  • Support and Integration ISA 2004 Firewall Microsoft ISA Server Help and Support

  • SCDPM 2016 Network Consulting
    System Center 2016 and Office 365 Integration Computer Consultant

    Microsoft System Center 2016 delivers major enhancements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Grand Rapids Egregor Crypto-Ransomware Business-Recovery Glendale
  • System Center Operations Manager Specialists System Center Operations Manager Technical Consultant
  • Technical Consultant Microsoft Exchange 2000 Upgrade Microsoft Exchange Upgrade Computer Engineer
  • Technology Professional IT documentation management domain management Professionals
  • Technology Professional ransomware response and recovery ransomware protection assessment Consulting
  • Telecommuters Consulting - Grand Rapids - Collaboration Solutions Expertise Glendale Offsite Workforce Consulting and Support Services near me in Grand Rapids - Collaboration Systems Consultants Glendale
  • Temporary IT Staffing Network Consulting Temporary Staff Augmentation Onsite Technical Support

  • Nexus 3000 Switch Consultants
    Nexus MPLS Support

    Nexus series switches are designed to deliver the throughput, expandability, dependability, virtualization support, capacity, security and manageability required to function as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch experts are available to provide online and onsite consulting expertise to assist your business to create an optimal network topology, set up pilot systems to confirm your network design, install and configure Nexus switches, create and implement effective policies, run security vulnerability tests, set up proactive monitoring, fully utilize network resources through virtualization, troubleshoot switching and routing issues, optimize performance, plan for expected growth, and take advantage of the powerful zero-downtime capabilities incorporated into Cisco's Nexus family of switches. Progent can also help you to migrate efficiently from legacy Nexus switches or Cisco Catalyst switches to up-to-date Nexus switches.

  • Glendale, CA Grand Rapids Conti Ransomware Repair
  • Top Dynamics GP/Great Plains Consultant Expert Microsoft Certified Dynamics GP Great Plains Accounting Network Engineer
  • Top Quality Microsoft Office 2003 Small Business Outsourcing IT Microsoft Office 2000 Small Business Network Consulting Firms
  • Top Ranked Small Business Network Management Outsourcing Consulting ProSight Remote IT Management Consulting Services
  • Top Rated At Home Workers Grand Rapids Consultants - Cloud Systems Consulting Services Glendale, Los Angeles County Telecommuters Consulting in Grand Rapids - Cloud Integration Technology Consulting
  • Training Operating System Network One-On-One Training
  • Troubleshooting SMS Server Migration Microsoft SMS Server Support and Setup
  • Unified CM and Exchange Online Support and Setup Remote Online Technical Support Unified CM SIP gateway
  • VoIP Specialists MS Office Communications Server 2007 Consulting Services
  • Windows 7 Evaluation Online Help Immediate Windows 7 Evaluation Online Consulting
  • Windows 7 Network Consulting Windows 7 Upgrade Integration Services
  • Windows 7 Security Remote Technical Support Network Consultant Windows 7 Backup and Restore
  • Glendale Grand Rapids Nephilim Ransomware Restoration
  • Windows SBS Consultants Microsoft Windows Small Business Server Integration Support
  • Windows Server 2008 DirectAccess Setup and Support Microsoft Windows Server 2008 R2 Consult
  • Windows Server 2012 R2 Hyper-V 3.0 Technology Professional Online Support Services Virtual Server Administration Website
  • Windows Server 2016 Information Technology Outsourcing Company Grand Rapids, MI Grand Rapids, United States Windows Server 2016 Security Consulting Company
  • Grand Rapids WannaCry Crypto-Ransomware Rollback Glendale
  • wireless VoIP phone integration Technical Support Wi-Fi IP phone integration Consulting Services

  • © 2002-2021 Progent Corporation. All rights reserved.