Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become a modern cyber pandemic that presents an enterprise-level danger for organizations unprepared for an assault. Different versions of ransomware like the CryptoLocker, Fusob, Locky, Syskey and MongoLock cryptoworms have been out in the wild for a long time and still cause destruction. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus additional unnamed malware, not only encrypt online data files but also infiltrate all accessible system backups. Files synchronized to cloud environments can also be corrupted. In a poorly architected environment, this can make automatic restore operations impossible and basically knocks the network back to square one.

Recovering services and data after a ransomware outage becomes a sprint against time as the victim struggles to stop lateral movement and cleanup the ransomware and to restore mission-critical operations. Since ransomware needs time to replicate, attacks are often launched on weekends and holidays, when successful penetrations are likely to take more time to discover. This multiplies the difficulty of promptly assembling and coordinating an experienced response team.

Progent offers a variety of help services for protecting Grand Rapids enterprises from ransomware penetrations. These include staff education to become familiar with and not fall victim to phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, plus setup and configuration of modern security solutions with machine learning capabilities to rapidly detect and disable day-zero threats. Progent in addition offers the assistance of veteran ransomware recovery professionals with the skills and perseverance to reconstruct a breached environment as soon as possible.

Progent's Crypto-Ransomware Recovery Support Services
Soon after a ransomware penetration, even paying the ransom in Bitcoin cryptocurrency does not provide any assurance that cyber hackers will respond with the keys to decrypt any of your information. Kaspersky Labs determined that 17% of ransomware victims never restored their information after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The fallback is to piece back together the vital components of your Information Technology environment. Without the availability of full system backups, this requires a wide range of skill sets, professional team management, and the ability to work 24x7 until the job is completed.

For two decades, Progent has offered certified expert Information Technology services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have attained top industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have earned internationally-recognized industry certifications including CISA, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent also has expertise with financial systems and ERP applications. This breadth of experience gives Progent the capability to rapidly identify necessary systems and organize the surviving parts of your computer network environment after a ransomware event and assemble them into a functioning system.

Progent's ransomware team deploys powerful project management tools to coordinate the complex recovery process. Progent appreciates the importance of working swiftly and in concert with a client's management and Information Technology staff to prioritize tasks and to put critical applications back on-line as fast as humanly possible.

Customer Case Study: A Successful Ransomware Virus Recovery
A business hired Progent after their company was crashed by the Ryuk ransomware. Ryuk is generally considered to have been developed by North Korean government sponsored criminal gangs, suspected of adopting algorithms exposed from the United States NSA organization. Ryuk targets specific businesses with limited ability to sustain operational disruption and is one of the most profitable versions of ransomware malware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing business located in the Chicago metro area with about 500 workers. The Ryuk event had disabled all company operations and manufacturing capabilities. The majority of the client's system backups had been on-line at the beginning of the intrusion and were encrypted. The client was evaluating paying the ransom demand (exceeding $200K) and praying for the best, but in the end made the decision to use Progent.

"I canít thank you enough in regards to the expertise Progent gave us during the most stressful time of (our) companyís existence. We would have paid the cybercriminals except for the confidence the Progent group gave us. The fact that you were able to get our e-mail and key applications back online quicker than one week was earth shattering. Each person I talked with or e-mailed at Progent was absolutely committed on getting our company operational and was working 24/7 on our behalf."

Progent worked with the client to quickly assess and prioritize the key areas that needed to be addressed in order to continue business operations:

  • Active Directory
  • Exchange Server
  • Accounting/MRP
To start, Progent adhered to AV/Malware Processes event mitigation best practices by halting the spread and disinfecting systems. Progent then started the process of restoring Windows Active Directory, the key technology of enterprise systems built upon Microsoft Windows technology. Microsoft Exchange Server email will not operate without AD, and the businessesí accounting and MRP applications leveraged Microsoft SQL Server, which requires Active Directory for security authorization to the database.

Within 2 days, Progent was able to recover Active Directory services to its pre-intrusion state. Progent then charged ahead with reinstallations and storage recovery on essential systems. All Exchange Server data and configuration information were intact, which greatly helped the restore of Exchange. Progent was also able to assemble non-encrypted OST data files (Outlook Off-Line Data Files) on team workstations in order to recover email information. A not too old off-line backup of the businesses accounting/MRP systems made them able to restore these essential programs back online. Although a lot of work needed to be completed to recover totally from the Ryuk attack, critical services were returned to operations quickly:

"For the most part, the production line operation survived unscathed and we made all customer orders."

During the following couple of weeks key milestones in the recovery project were achieved in tight collaboration between Progent consultants and the customer:

  • Self-hosted web applications were restored with no loss of data.
  • The MailStore Exchange Server with over 4 million archived messages was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables (AR)/Inventory Control functions were 100% recovered.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • 90% of the desktop computers were back into operation.

"A huge amount of what went on during the initial response is mostly a fog for me, but I will not soon forget the dedication each and every one of the team accomplished to give us our business back. I have entrusted Progent for at least 10 years, maybe more, and each time Progent has impressed me and delivered. This event was the most impressive ever."

A likely business-killing catastrophe was dodged by top-tier experts, a wide range of technical expertise, and close teamwork. Although in post mortem the ransomware virus incident described here would have been stopped with modern cyber security systems and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and well thought out incident response procedures for backup and proper patching controls, the fact remains that government-sponsored hackers from Russia, China and elsewhere are relentless and are an ongoing threat. If you do fall victim to a crypto-ransomware incident, remember that Progent's roster of professionals has substantial experience in ransomware virus defense, cleanup, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others that were involved), thank you for making it so I could get some sleep after we got over the initial fire. All of you did an incredible effort, and if any of your team is around the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    With virtual server technology, companies can operate multiple virtual servers on one actual server. Virtual server technology enables IT organizations to enjoy all the benefits of server segmentation, while avoiding the expense associated with buying extra server equipment. Virtualization is the enabling technology for private clouds, which offer important advantages such as lowering the costs of capital equipment, datacenter facilities, and management while enhancing data security, system reliability, and disaster recovery. Other key server management options include server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's professional server management experts can help you with all areas of server consolidation and management to allow your company to contain expenses and save time.

  • Network Consultants Server Consolidation Top Mission Critical IT Applications Network Engineer
  • Network Consulting Service Nationwide Support Missouri Information Technology Outsourcing Company
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  • Non-stop Internet Access Online Support Redundant ISP Remote Consulting

  • 24 Hour WatchGuard VPN Security Audit Services
    24-Hour Cybersecurity Group WatchGuard Firebox M670 Firewall

    Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and manage a WatchGuard Firewall/VPN appliance that aligns with your network security requirements and budget. Progent can help you to maintain outdated WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewall solutions.

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  • OS X and Exchange Specialist Microsoft Exchange and Entourage Computer Consultants

  • Extended Support Desk On-site Support
    24/7/365 Shared Computer Support Help Desk Professional

    Progent's Microsoft authorized Consultants offer several ways to help mid-size and large organizations create an efficient and productive in-house Network Support Helpdesk. Progent's consulting services include ROI evaluation, process study and improvement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Integration Services help companies sift through the numerous high-quality Help Desk software packages on the market and determine what packages might be too expensive, miss critical capabilities, or align badly with your company's corporate culture. Progent also offers short-term staffing for companies who want to reinforce their internal Help Desk team for special tasks or to fill in for absent or incapacitated personnel.

  • Offsite Workers Cloud Integration Computer Consultant Online Technical Support At Home Workforce Cloud Integration
  • Offsite Workforce Consulting Services in Grand Rapids - Management Tools Assistance Glendale California 24-7 Work at Home Employees Consulting in Grand Rapids - Management Solutions Consulting San Fernando Valley

  • Windows Server 2022 Hotpatching Consulting
    Windows Server 2022 Encrypted Networks Technology Professional

    Progent's certified Windows Server 2022 consultants can assist your company to plan and implement an efficient migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a datacenter-based installation of Windows Server 2022.

  • Online Cisco Certified CCIE Service Provider Small Business Computer Consulting Services Cisco VoIP
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  • Expert Microsoft Certified Windows 2019 Consulting Services
    Largest Windows Server 2019 Hybrid Configuration Support and Setup

    Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can assist your organization to plan and deploy a disaster recovery system built around Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

  • Online Technical Support SQL Server 2017 Python SQL Server 2017 and Power BI IT Consultant
  • Open Now Security Organizations Juniper J2350 Router Security Consultant Juniper J Series Router
  • Oracle 11g Migration Consultant Cisco Experts Migration Consultant Oracle 11g
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  • Part-Time CIO Integration Support Cisco and Microsoft CIO Support Services
  • Postini Support and Integration Postini Installation support
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  • ProSight Enhanced Security Protection Services IT Consultant iPhone Security
  • ProSight Hosting for Virtual Servers Consult ProSight Virtual Server Private Cloud Hosting Consultant Services
  • ProSight Infrastructure Management Network Engineer ProSight Automatic Network Mapping Integration Services
  • ProSight Virtual Hosting Technology Professional Specialist Private Cloud Hosting for Virtual Data Centers
  • Professionals SQL Server Replication 24x7 Programming Firm MS SQL Server

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    ProSight network infrastructure documentation management Consult

    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of the time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it.

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  • Remote Technical Support Remote Workers Video Conferencing Urgent At Home Employees Teleconferencing Consulting
  • Remote Troubleshooting Information Transfer Technical Support Information Transfer

  • SCCM 2016 Central Administration Site Setup and Support
    Microsoft Certified SCCM 2016 Software Inventory Consulting

    Configuration Manager 2016 automates application and device provisioning across multiple sites, centralizes security and compliance settings management, keeps track of network resources, guards against corporate data leakage, performs health monitoring, enables safe self service, and offers a common point of control for administering mixed-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can assist businesses of any size with any facet of planning, installing, operating and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid networks.

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  • Microsoft T-SQL Programming
    Microsoft SQL Engineer

    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast development of cutting-edge enterprise-class applications that can give your business a significant competitive advantage. SQL Server features built-in support for XML and the capability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft technology, ensures you success in designing, deploying and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.

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  • SCCM 2012 Device Management Onsite Technical Support Computer Consulting Microsoft Configuration Manager 2012

  • Consultant Services Exchange Migration
    24/7/365 Exchange Server 2010 Migration Engineer

    Progent's Microsoft-certified consulting experts can assist your organization to assess the value of Microsoft Exchange 2010 for your company and can assist you to plan and carry out a smooth upgrade to Exchange 2010 from Exchange Server 2003 or Microsoft Exchange 2007 that will provide fast ROI by improving your workers' efficiency, lowering the cost of equipment and support, streamlining administration, and consolidating your key communications technologies.

  • SCCM Policy Settings Support and Integration SCCM Planning Computer Consulting
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  • SMS 2003 Upgrade Online Help SMS Server Migration Support and Help

  • Microsoft SQL Server 2017 Support and Setup
    Top Consultants Microsoft SQL Server 2017

    Progentís Microsoft certified professionals can offer small and mid-sized businesses advanced Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the rapid development of enterprise-class business programs that can give your business a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the corporate firewall. In addition to providing expertise, maintenance and troubleshooting services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT system. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to SQL Server 2005.

  • SQL Server 2012 Migration On-site Technical Support SQL Server 2012 Monitoring Technical Support
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  • SQL Server 2016 and Hyper-V Professionals SQL Server 2016 Mobile Reports Consultants
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  • Setup and Support Microsoft SQL Server 2016 Microsoft Certified SQL Server 2016 Security Technical Support
  • SharePoint 2013 Computer Consultant Grand Rapids Muskegon Holland Microsoft SharePoint Server 2013 Network Engineer

  • Catalyst Wi-Fi 6 AP Management Support and Help
    Immediate CCDP Expert Certified Catalyst Wi-Fi 6 AP Layout Support Services

    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Wireless Access Point consultants offer affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).

  • Small Business Server 2008 Computer Consultant Expert Microsoft Certified Small Business Server 2011 Specialist
  • Small Office Installer Microsoft Certified Design Firm Small Business
  • Specialist Debian Linux CentOS Linux On-site Support
  • Support Windows Server 2022 and SCOM 24-7 Microsoft Certified Partner Windows Server 2022 and SCOM Computer Consultants
  • Support and Integration ISA 2004 Firewall ISA 2004 Remote Support
  • Symantec VPN Protecting Cybersecurity Company Symantec Security
  • System Center 2016 Configuration Manager Computer Consultant Top Rated System Center 2016 Virtual Machine Manager Remote Consulting
  • System Center OpsMgr 2012 Computer Consulting Support Outsourcing SCOM 2012 Infrastructure Monitoring
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  • Catalyst Wi-Fi 6 AP Management Network Consultant
    Catalyst Wi-Fi 6 WAP Outsourcing

    Progent's Cisco Catalyst 802.11ax Wireless Access Point consultants can provide affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points.

  • Top Rated Engineers BlackBerry Desktop Manager Microsoft Expert BlackBerry BPS Services
  • Two-factor Authentication (2FA) Technical Consultant ProSight Duo MFA Online Consulting
  • Urgent Cisco Content Engine Online Support Services Consultant Content Delivery Networking Products
  • Urgent Wi-Fi Site Survey and Planning Computer Engineer 24-Hour 802.11x Wi-Fi Site Survey Support Services

  • Wireless LAN Remote Technical Support
    Proxim Tsunami Network Consultant

    Progentís wireless professionals can help small organizations design, select, test, configure and maintain secure building-to-building wireless bridges that integrate seamlessly into your IT network while offering a level of security that equals or exceeds wireline interfaces. Progent offers expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to select and deploy the wireless connectivity solutions that fit best with your company requirements.

  • Virtual Help Desk Network Consultants Call Desk Sharing Consultant Services
  • WatchGuard VPN IT Services WatchGuard Firebox M670 Firewall Consulting
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  • Windows 2000 Server Online Support Computer Engineer Microsoft Windows 2000

  • Microsoft SQL Server Information Technology Consulting Group
    SQL Server 2008 Upgrade

    Progent's certified SQL Server application programmers and DBAs offer online consulting to assist businesses of all sizes to build, administer, and maintain applications based on Microsoft's SQL Server RDBMS platform and .NET framework. Progent's SQL Server experts offer support for any facet of the application life cycle in environments that range from small business or departmental databases to VLDB applications and data warehousing.

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  • Windows 2019 Server PC Consulting Grand Rapids, Kent County San Fernando Valley Windows Server 2016 Network Administration
  • Windows 7 Help Desk Network Engineer Microsoft Windows 7 64-bit Upgrade Network Support Company
  • Glendale Grand Rapids MongoLock Ransomware Data-Recovery
  • Windows Active Directory Domain Services Technical Support Services Azure AD Connect Support Services
  • Windows Server 2019 Hybrid Integration Remote Troubleshooting Windows Server 2019 Windows Defender ATP Information Technology Consulting
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  • Windows Server Hyper-V 2016 Security and Compliance Remote Support Services Hyper-V 2016 Containers Remote Technical Support
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  • XenApp Application Delivery Consultant Consultant Services XenApp Virtual Application Delivery

  • SonicWall Firewall Cybersecurity Company
    SonicWall NSSP 12000 Firewall Network Security Testing

    Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the older SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and design protection into your corporate practices.

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