Ransomware : Your Crippling Information Technology Disaster
Ransomware  Remediation ExpertsCrypto-Ransomware has become a too-frequent cyber pandemic that poses an extinction-level danger for organizations poorly prepared for an assault. Different versions of crypto-ransomware such as Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been circulating for many years and still inflict harm. Newer versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as more unnamed malware, not only encrypt on-line information but also infect any accessible system backups. Files synchronized to cloud environments can also be ransomed. In a poorly designed data protection solution, this can render automatic restoration impossible and basically knocks the entire system back to zero.

Restoring services and information following a ransomware outage becomes a sprint against time as the victim fights to stop the spread and eradicate the ransomware and to resume business-critical activity. Due to the fact that ransomware requires time to move laterally, penetrations are frequently launched on weekends and holidays, when penetrations tend to take more time to recognize. This multiplies the difficulty of promptly marshalling and coordinating an experienced mitigation team.

Progent has a range of solutions for securing Grand Rapids businesses from ransomware attacks. These include user education to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat protection to identify and quarantine day-zero malware attacks. Progent in addition provides the assistance of veteran ransomware recovery consultants with the track record and commitment to reconstruct a breached environment as rapidly as possible.

Progent's Crypto-Ransomware Restoration Support Services
Following a crypto-ransomware attack, sending the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will provide the keys to decrypt any or all of your information. Kaspersky determined that 17% of ransomware victims never restored their data even after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The other path is to setup from scratch the key parts of your IT environment. Absent access to complete data backups, this calls for a wide complement of IT skills, well-coordinated project management, and the capability to work 24x7 until the recovery project is finished.

For twenty years, Progent has provided professional Information Technology services for businesses throughout the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have attained advanced certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have garnered internationally-recognized industry certifications including CISM, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience with financial systems and ERP application software. This breadth of experience provides Progent the capability to rapidly understand important systems and consolidate the surviving parts of your network system following a ransomware penetration and configure them into an operational network.

Progent's ransomware group uses top notch project management applications to orchestrate the complicated recovery process. Progent understands the urgency of acting rapidly and in concert with a customer's management and Information Technology resources to prioritize tasks and to put the most important systems back on line as fast as humanly possible.

Client Story: A Successful Crypto-Ransomware Attack Response
A client sought out Progent after their network system was crashed by Ryuk ransomware. Ryuk is believed to have been deployed by North Korean state cybercriminals, possibly using approaches exposed from the U.S. NSA organization. Ryuk attacks specific organizations with little tolerance for operational disruption and is one of the most profitable examples of ransomware viruses. Well Known targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company headquartered in the Chicago metro area with around 500 employees. The Ryuk penetration had disabled all business operations and manufacturing capabilities. The majority of the client's information backups had been online at the beginning of the intrusion and were encrypted. The client was evaluating paying the ransom (in excess of $200K) and praying for the best, but ultimately made the decision to use Progent.

"I cannot speak enough in regards to the help Progent provided us throughout the most fearful period of (our) businesses survival. We may have had to pay the cyber criminals if not for the confidence the Progent group afforded us. The fact that you could get our messaging and important servers back faster than 1 week was earth shattering. Each consultant I got help from or messaged at Progent was urgently focused on getting us working again and was working non-stop on our behalf."

Progent worked together with the client to rapidly determine and assign priority to the critical areas that needed to be restored to make it possible to resume company functions:

  • Windows Active Directory
  • Electronic Mail
  • Accounting and Manufacturing Software
To begin, Progent followed Anti-virus incident response best practices by halting the spread and clearing up compromised systems. Progent then began the work of restoring Microsoft AD, the heart of enterprise environments built upon Microsoft technology. Microsoft Exchange messaging will not function without Windows AD, and the customer's accounting and MRP applications used Microsoft SQL Server, which requires Active Directory services for security authorization to the data.

Within 48 hours, Progent was able to re-build Active Directory to its pre-attack state. Progent then completed reinstallations and storage recovery of mission critical systems. All Microsoft Exchange Server ties and attributes were usable, which facilitated the restore of Exchange. Progent was also able to collect intact OST data files (Outlook Off-Line Folder Files) on team workstations in order to recover email information. A not too old off-line backup of the customer's accounting/ERP software made it possible to recover these vital applications back servicing users. Although a large amount of work still had to be done to recover completely from the Ryuk attack, essential services were recovered rapidly:

"For the most part, the production line operation was never shut down and we did not miss any customer orders."

During the following month critical milestones in the restoration process were completed through close collaboration between Progent team members and the client:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million historical emails was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/AR/Inventory Control functions were completely restored.
  • A new Palo Alto 850 security appliance was installed.
  • Nearly all of the user desktops were functioning as before the incident.

"A lot of what occurred those first few days is nearly entirely a fog for me, but my management will not soon forget the commitment each of your team accomplished to help get our company back. I have entrusted Progent for the past ten years, maybe more, and every time I needed help Progent has impressed me and delivered. This situation was a life saver."

A possible business disaster was evaded through the efforts of hard-working experts, a wide array of subject matter expertise, and close teamwork. Although in analyzing the event afterwards the ransomware penetration described here would have been blocked with up-to-date cyber security solutions and NIST Cybersecurity Framework best practices, user training, and appropriate security procedures for information backup and applying software patches, the reality remains that government-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a crypto-ransomware penetration, feel confident that Progent's roster of professionals has proven experience in ransomware virus blocking, removal, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), thanks very much for making it so I could get some sleep after we made it through the most critical parts. Everyone did an amazing effort, and if any of your guys is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Services in Grand Rapids
For ransomware system recovery expertise in the Grand Rapids metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Intune consultants can help your company to assess the strategic value of utilizing Intune for administering your web-facing mobile devices including notebooks, smartphones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can assist you to define policies, plan and deploy test systems to confirm the appropriateness of Intune for your network, install Intune across your IT ecosystem, combine Intune with SCCM for unified change management, and maintain your Microsoft Intune deployment.

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  • VMware Data Recovery Professionals
    Linux Backup Consulting Services

    Progent can provide affordable remote access to engineers skilled in a wide range of products and technologies that deliver solutions for protecting Windows, Mac, and Linux/UNIX servers and workstations as well as laptops and smartphones. Progent can provide consulting support for all major backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Software, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent can assist you to implement, enhance, or troubleshoot data backup systems for a variety of architectures such as local, edge to datacenter, cloud-based, or a mix.

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  • After Hours Microsoft Certified Azure Hybrid integration Consult
    Integration Microsoft Azure AD configuration

    Progent can assist companies of all sizes to move all or part of their computing infrastructure to Microsoft Azure. This can streamline IT management and reduce equipment investments. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises apps and resources and ensure you avoid the common errors small organizations make when migrating to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and also to manage Apple iOS devices and Android smartphones and tablets.

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  • Setup and Support Comprehensive Event Management Expert Microsoft Certified System Center MOM Engineer
  • SharePoint Designer 2010 Consultants On-site Support SharePoint Workspace 2010
  • SharePoint Online Migration Support and Integration Online Support Services SharePoint 2019 OneDrive Sync Client
  • Small Business WAP551 Integration Services Small Business 500 AP Network Consultants

  • EMail Virus Consultants
    Support Specialist Microsoft Exchange Server 2003

    Progent's Microsoft-certified professionals average more than 10 years of background delivering email solutions for customers that range from small businesses to global enterprises. Progent offers affordable support for all versions of Exchange Server to strengthen email and virus security, configure fault tolerant email environments, and facilitate remote and wireless email connectivity. Progent's Microsoft Exchange consulting services can assist you in planning and carrying out a migration from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange Server 2019. Progent also offers integration help for Windows 10 and Windows 11 desktops using Office Outlook and can show you how to integrate Microsoft Outlook Web App (OWA) for all major web browsers. For email virus defense, spam blocking and data data leak protection, Progent offers Email Guard email filtering and encryption.

  • Sodinokibi ransomware recovery Consult Locky ransomware recovery Consulting Services
  • Solaris Cybersecurity Company Solaris Computer Security
  • Solaris-Windows Upgrade Consulting UNIX Upgrade
  • Specialists ProSight DPS ECHO Backup and Recovery Services 24/7 ProSight ECHO Data Backup and Restore Services Specialists
  • Support Outsourcing Outlook for Mac macOS and Exchange Online Technical Support
  • Support and Setup Microsoft Exchange Upgrade Consultants Microsoft Exchange

  • Network Consultant Contractor
    Biggest Recruit Network Consultant Contract Jobs

    Progent is seeking to hire full-time, results-driven Microsoft accredited consultants with Microsoft Certified Systems Engineer credentials; Cisco certified system engineers with Cisco CCNP or CCIE certification; security consultants who have CISSP or CISM or equivalent security credentials; and high-end system design consultants with experience in mobile access, wireless networking, high uptime, workplace recovery, data protection, and VMware. Progent also is hiring professionals to work on Progent's staff of desktop service specialists and off-site troubleshooting experts. Also, We are seeking talented managers able to perform productively in Progent's fast-paced, virtual office environment.

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  • System Center MOM Professional Microsoft Operations Manager Engineer
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  • Technology Professional MS Windows Small Business Server 2008 24 Hour Windows Small Business Server 2008 Engineers
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  • Telecommuters Consulting and Support Services near Grand Rapids - Collaboration Systems Guidance Glendale, United States Telecommuters Grand Rapids Expertise - Collaboration Systems Consulting
  • Top Offsite DPM Managed Data Backup Service Support and Setup Microsoft DPM Offsite Data Backup Service Computer Consulting
  • Top Ranked SQL Server Capacity Planning Developer Contract Programming SQL 2008 Reporting Services
  • Top Ranked Support and Setup Systems Management Server 2003 SMS 2003 Upgrade Technical Support
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  • 24-Hour Microsoft Office 2003 Small Business Computer Consultants
    24 Hour Microsoft Setup

    Progent's IT outsourcing services offer economical network consulting for small companies. Whether it includes planning network architecture, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or developing a web-based business application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, allowing network service expenses to increase in a more moderate and manageable manner than is feasible by building up a large, all-purpose internal network support organization. Progent's Outsourcing White Paper and flyers show how Progent can help you build a secure and robust network foundation for your vital business software powered by Microsoft Windows.

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    24/7 Louisiana Server Integrators

    If your organization does not require urgent remote support but expects to need technical services with your network soon, you can conserve time and expenses and guarantee that the appropriate expertise will be ready when you require it by getting in touch with a Progent sales agent and signing up as a client. For details, call 800-993-9400 or email information@progent.com.

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  • VB.NET Programming .NET Application Expert Development
  • WatchGuard Firebox T70 Firewall Security Organization WatchGuard Firebox M5600 Firewall Security Consulting
  • Windows 11 MDT Professionals Integration Support Microsoft Windows 11 Migration
  • Windows 8.1 Client Hyper-V Network Outsource 24-Hour Microsoft Windows Consultant Services
  • Windows Server 2022 integration Consultants Setup and Support Windows Server 2022 Hotpatching

  • Emergency Consulting Microsoft Exchange 2010 Upgrade
    Consultant Services Exchange 2010 Upgrade

    Progent's Microsoft-certified consultants can provide affordable online and onsite support to implement your upgrade to Microsoft Exchange 2010, produce extensive documentation of your upgraded messaging environment, train your network support team and end users to get them up to speed rapidly on Microsoft Exchange 2010, and offer continuing management consulting and technical support. Progent's consultants can also assist you to upgrade from Exchange 2010 to Exchange 2013 or Exchange 2016.

  • Windows Server Hyper-V 2016 Support and Help Windows Server Hyper-V 2016 Management Integration Services
  • Work at Home Employees Consulting and Support Services near Grand Rapids - Call Desk Solutions Consultants San Fernando Valley Offsite Workforce Assistance nearby Grand Rapids - Call Desk Augmentation Consulting and Support Services Glendale California
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  • Remote Technical Support Macintosh OSX
    OS X Information Technology Consulting

    Progent's experts can provide Mac users a range of services including workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Microsoft Entourage and email help, security services, and custom training. Progent can help businesses to upgrade to macOS from Mac OS X or other earlier versions of OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also assist your business with Apple iPhone support and iPad synchronization, or moving to iCloud services. For business environments based solely on Apple macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, integrating and maintaining a network infrastructure that is reliable, secure, efficient and able to achieve your organization's objectives.

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  • Work from Home Helpdesk Network Engineer Remote Workforce Helpdesk Online Support Services

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