Ransomware : Your Crippling Information Technology Disaster
Ransomware  Recovery ExpertsCrypto-Ransomware has become an escalating cyber pandemic that poses an existential threat for businesses unprepared for an assault. Different versions of ransomware such as CryptoLocker, WannaCry, Locky, SamSam and MongoLock cryptoworms have been replicating for years and still cause havoc. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, as well as frequent unnamed malware, not only encrypt online information but also infiltrate any configured system protection mechanisms. Data replicated to the cloud can also be corrupted. In a poorly architected environment, this can make any restoration impossible and basically sets the network back to square one.

Retrieving programs and information following a ransomware attack becomes a sprint against the clock as the victim tries its best to stop the spread and eradicate the ransomware and to restore business-critical activity. Due to the fact that ransomware requires time to move laterally, penetrations are often sprung on weekends, when penetrations tend to take more time to identify. This multiplies the difficulty of promptly assembling and organizing a capable response team.

Progent provides a range of solutions for protecting Salem organizations from ransomware attacks. Among these are team training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, in addition to installation of the latest generation security gateways with machine learning technology to rapidly discover and suppress new cyber attacks. Progent in addition can provide the services of seasoned ransomware recovery consultants with the talent and commitment to re-deploy a breached environment as urgently as possible.

Progent's Ransomware Restoration Support Services
After a ransomware penetration, paying the ransom demands in cryptocurrency does not guarantee that distant criminals will return the needed codes to decrypt any of your information. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their files even after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET determined to be around $13,000 for small businesses. The other path is to re-install the key parts of your IT environment. Without the availability of essential system backups, this calls for a wide complement of skill sets, professional project management, and the willingness to work non-stop until the task is over.

For twenty years, Progent has provided certified expert IT services for companies across the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned high-level certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise with accounting and ERP software solutions. This breadth of expertise affords Progent the ability to rapidly understand important systems and integrate the surviving parts of your IT system after a crypto-ransomware attack and configure them into an operational network.

Progent's ransomware group utilizes state-of-the-art project management systems to coordinate the sophisticated restoration process. Progent understands the importance of acting quickly and in unison with a customerís management and IT team members to assign priority to tasks and to get critical systems back on-line as soon as possible.

Case Study: A Successful Ransomware Intrusion Response
A client hired Progent after their organization was attacked by Ryuk crypto-ransomware. Ryuk is believed to have been launched by North Korean state hackers, possibly adopting strategies leaked from Americaís NSA organization. Ryuk attacks specific businesses with little or no tolerance for operational disruption and is one of the most lucrative instances of ransomware. High publicized targets include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturing business located in the Chicago metro area with about 500 staff members. The Ryuk intrusion had brought down all business operations and manufacturing capabilities. The majority of the client's data backups had been directly accessible at the start of the attack and were destroyed. The client was evaluating paying the ransom demand (in excess of $200,000) and hoping for good luck, but ultimately made the decision to use Progent.


"I cannot thank you enough in regards to the care Progent provided us during the most critical period of (our) businesses life. We most likely would have paid the cyber criminals if it wasnít for the confidence the Progent experts afforded us. That you were able to get our e-mail system and critical applications back on-line faster than one week was amazing. Every single staff member I talked with or communicated with at Progent was urgently focused on getting us working again and was working day and night to bail us out."

Progent worked hand in hand the customer to rapidly identify and prioritize the most important areas that had to be addressed to make it possible to restart business functions:

  • Active Directory
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To get going, Progent followed Anti-virus event mitigation industry best practices by stopping lateral movement and disinfecting systems. Progent then initiated the task of rebuilding Windows Active Directory, the key technology of enterprise environments built on Microsoft Windows Server technology. Microsoft Exchange email will not work without Active Directory, and the businessesí MRP system leveraged SQL Server, which requires Active Directory services for authentication to the information.

Within two days, Progent was able to recover Active Directory services to its pre-virus state. Progent then performed rebuilding and hard drive recovery of needed applications. All Exchange schema and attributes were intact, which greatly helped the rebuild of Exchange. Progent was also able to assemble non-encrypted OST files (Outlook Email Offline Data Files) on user workstations and laptops in order to recover mail data. A not too old off-line backup of the businesses accounting/ERP software made it possible to restore these required services back servicing users. Although significant work needed to be completed to recover totally from the Ryuk attack, the most important systems were recovered quickly:


"For the most part, the assembly line operation survived unscathed and we made all customer deliverables."

Over the following couple of weeks key milestones in the recovery project were completed through tight cooperation between Progent engineers and the client:

  • Self-hosted web applications were returned to operation without losing any information.
  • The MailStore Microsoft Exchange Server containing more than four million archived messages was brought online and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory functions were 100 percent operational.
  • A new Palo Alto 850 security appliance was set up.
  • 90% of the user PCs were operational.

"So much of what was accomplished that first week is nearly entirely a haze for me, but our team will not forget the dedication all of your team put in to give us our business back. I have utilized Progent for the past ten years, possibly more, and each time Progent has come through and delivered. This event was a stunning achievement."

Conclusion
A potential business-killing catastrophe was avoided by dedicated experts, a broad spectrum of subject matter expertise, and tight teamwork. Although in post mortem the ransomware incident described here would have been stopped with modern cyber security technology solutions and NIST Cybersecurity Framework best practices, staff training, and well designed incident response procedures for backup and applying software patches, the reality remains that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware incursion, remember that Progent's team of professionals has proven experience in ransomware virus defense, mitigation, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thank you for letting me get some sleep after we made it through the most critical parts. Everyone did an impressive effort, and if any of your guys is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent offers the support of a certified VMware VCDX consultant to help you plan, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for on-premises networks, cloud environments, or hybrid cloud systems. Progent can provide world-class knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, fault tolerance, and application mobility.

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    Progent uses an enterprise-class support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or small support firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by every staff member to each customer. The practice of detailing and archiving support activity results in more effective support and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

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    Progent's UNIX platform support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient single consulting firm to show you how to create and manage a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE Linux, Debian-GNU and Mandrake.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through rigorous testing and extensive experience with network security architecture. ISSAP consultants have in-depth knowledge of access control mechanisms and techniques, phone system and network security, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security integration. Progent's ISSAP-certified security specialists can assist your company with all phases of architecture security.

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    Progent can provide access to a veteran specialist with extensive experience configuring, managing, and enhancing immersive telepresence platforms from leading vendors including Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house IT management group, your Internet Service Provider, and your video conferencing technology supplier to assist your organization increase the strategic value of your telepresence ecosystem.

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    E-Mail Guard is a complete service for defending against spam and virus attacks. E-Mail Guard handles the security and administration of corporate email by providing continually updated spam and virus blocking, policy management, content filtering, and protection against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes monitoring, management and reporting utilities plus outbound email testing to help you fix your email system and define and enforce corporate email policy.

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    Progentís Microsoft certified experts provide small and medium size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables you to deliver critical software quickly and reliably to specified users, lower product costs and stay compliant by determining usage profiles, improve Windows protection by increasing your knowledge of weak points and by installing targeted updates, manage your mobile workforce through industry standards independent of connection or geography, and reduce operational costs by efficiently exploiting the administrative capabilities built into Windows. Progentís SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch control, and resource monitoring management including software and appliance inventory.

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    Progent's Support for IT Service Firms lets you take advantage of Progent's information technology engineers under your own brand as a transparent arm of your network consulting team.

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    Progentís wireless consultants can help small companies design, choose, evaluate, deploy and maintain secure building-to-building wireless bridging products that integrate transparently into your existing network while offering a degree of protection that equals or excels wired connections. Progent provides experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to identify and install the wireless connectivity technology that fit best with your business needs.

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    Progent's Microsoft-certified consultants have over 10 years of experience planning, implementing, optimizing and repairing SCOM solutions and offer organizations of all sizes expert remote or onsite consulting support for SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability needed to watch over your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to install and set up SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to assist you to fix critical problems uncovered by System Center 2012 Operations Manager.

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    The Progent Test and Training Lab at the QTS Colocation Center is available for piloting line-of-business applications, creating cost-effective migration procedures, evaluating and optimizing performance, planning or verifying business continuity solutions, resolving compatibility issues, and establishing training systems for the latest technologies. For Progent customers who lack sufficient in-house resources to configure effective pilot environments, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep critical network initiatives on schedule.

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    Red Hat Certified Technician (RHCT) Small Business IT Outsourcing Companies

    Progent provides customers access to consultants who have been awarded some of the IT industry's most prestigious credentials. Progent believes that customers deserve to be sure that their computer service professionals have accredited training as well as extensive real-world backgrounds so that Progent's customers can use Progent's support with trust. Often, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially better vendor assistance than is available to non-certified consultants, allowing Progent to deliver customers a better level of IT service. In other cases, recognized credentials such as CISM or CISSP for IT security can aid enterprise clients to demonstrate compliance with regulatory demands by engaging the services of accredited industry experts.

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    Progent's pricing model is to charge for online support and on-site visits per minute. Consequently, you owe just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick solutions so you won't be forced to allow simple problems to fester.

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