Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become an escalating cyberplague that represents an existential threat for organizations unprepared for an attack. Different iterations of ransomware such as CryptoLocker, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been out in the wild for years and still cause havoc. More recent strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Egregor, as well as daily as yet unnamed newcomers, not only do encryption of online files but also infect all available system protection mechanisms. Information synchronized to cloud environments can also be corrupted. In a poorly designed system, this can make any recovery impossible and basically knocks the datacenter back to square one.

Retrieving programs and information after a crypto-ransomware outage becomes a sprint against time as the targeted organization fights to contain the damage and remove the ransomware and to restore business-critical activity. Due to the fact that crypto-ransomware requires time to spread, assaults are usually sprung at night, when attacks tend to take more time to notice. This multiplies the difficulty of rapidly marshalling and organizing an experienced response team.

Progent has a range of services for securing Salem businesses from crypto-ransomware attacks. These include staff education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based threat protection to discover and quarantine day-zero malware assaults. Progent also provides the services of seasoned crypto-ransomware recovery professionals with the talent and perseverance to restore a breached network as quickly as possible.

Progent's Ransomware Recovery Services
Following a ransomware penetration, even paying the ransom demands in cryptocurrency does not guarantee that distant criminals will provide the keys to unencrypt any of your information. Kaspersky Labs estimated that 17% of ransomware victims never restored their data even after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The fallback is to piece back together the essential elements of your IT environment. Without the availability of essential data backups, this calls for a wide range of skills, professional project management, and the capability to work continuously until the task is completed.

For twenty years, Progent has made available expert Information Technology services for companies throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have attained advanced industry certifications in leading technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-recognized industry certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience in accounting and ERP application software. This breadth of experience gives Progent the ability to knowledgably determine necessary systems and organize the remaining parts of your IT system following a ransomware penetration and assemble them into an operational network.

Progent's security team of experts deploys top notch project management systems to coordinate the complex restoration process. Progent knows the importance of working quickly and together with a client's management and IT resources to prioritize tasks and to get essential services back on-line as soon as humanly possible.

Customer Story: A Successful Ransomware Attack Response
A customer hired Progent after their organization was crashed by the Ryuk crypto-ransomware. Ryuk is generally considered to have been developed by North Korean government sponsored cybercriminals, possibly using strategies exposed from the United States National Security Agency. Ryuk attacks specific businesses with little tolerance for disruption and is one of the most profitable iterations of ransomware. Headline victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing business based in Chicago with around 500 workers. The Ryuk intrusion had disabled all company operations and manufacturing processes. Most of the client's system backups had been on-line at the time of the attack and were damaged. The client was actively seeking loans for paying the ransom demand (more than $200K) and hoping for good luck, but ultimately called Progent.

"I can't speak enough about the care Progent gave us throughout the most stressful period of (our) company's survival. We most likely would have paid the hackers behind this attack except for the confidence the Progent team provided us. The fact that you could get our e-mail and essential applications back on-line in less than seven days was something I thought impossible. Each staff member I got help from or texted at Progent was laser focused on getting us restored and was working breakneck pace to bail us out."

Progent worked with the client to rapidly assess and assign priority to the mission critical services that had to be recovered to make it possible to restart departmental functions:

  • Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To begin, Progent followed Anti-virus penetration mitigation best practices by isolating and cleaning systems of viruses. Progent then began the steps of bringing back online Microsoft AD, the core of enterprise systems built upon Microsoft Windows Server technology. Exchange email will not operate without AD, and the customer's financials and MRP applications used SQL Server, which depends on Active Directory for access to the information.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-virus state. Progent then accomplished setup and hard drive recovery on essential servers. All Exchange schema and attributes were intact, which facilitated the restore of Exchange. Progent was also able to find intact OST data files (Microsoft Outlook Offline Folder Files) on various desktop computers in order to recover email messages. A not too old offline backup of the customer's accounting/ERP systems made it possible to return these essential services back online. Although a lot of work was left to recover fully from the Ryuk attack, essential services were returned to operations rapidly:

"For the most part, the production line operation was never shut down and we did not miss any customer orders."

Throughout the following few weeks critical milestones in the restoration project were completed in tight collaboration between Progent team members and the customer:

  • Self-hosted web sites were brought back up with no loss of information.
  • The MailStore Exchange Server exceeding four million archived messages was brought on-line and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory modules were fully recovered.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • Ninety percent of the user desktops were operational.

"So much of what occurred those first few days is nearly entirely a haze for me, but we will not forget the care each and every one of your team put in to help get our business back. I have trusted Progent for at least 10 years, possibly more, and each time I needed help Progent has come through and delivered. This event was a life saver."

A possible enterprise-killing catastrophe was averted by top-tier experts, a wide array of IT skills, and tight collaboration. Although in post mortem the ransomware attack described here should have been identified and disabled with advanced cyber security technology and NIST Cybersecurity Framework best practices, team training, and properly executed incident response procedures for backup and proper patching controls, the reality remains that government-sponsored criminal cyber gangs from China, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware penetration, remember that Progent's roster of professionals has substantial experience in ransomware virus defense, mitigation, and data recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), I'm grateful for allowing me to get some sleep after we made it over the initial push. Everyone did an fabulous job, and if anyone that helped is around the Chicago area, dinner is my treat!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Salem
For ransomware system restoration consulting in the Salem metro area, call Progent at 800-462-8800 or visit Contact Progent.

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