Ransomware : Your Feared IT Disaster
Crypto-Ransomware  Remediation ProfessionalsRansomware has become a modern cyberplague that represents an extinction-level danger for organizations poorly prepared for an assault. Different iterations of ransomware such as CrySIS, Fusob, Bad Rabbit, Syskey and MongoLock cryptoworms have been replicating for years and continue to inflict damage. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, as well as daily as yet unnamed newcomers, not only do encryption of on-line information but also infiltrate all available system restores and backups. Information synched to the cloud can also be corrupted. In a vulnerable system, it can render any restore operations useless and effectively sets the entire system back to zero.

Getting back on-line services and information following a crypto-ransomware intrusion becomes a sprint against the clock as the targeted business struggles to contain the damage and clear the virus and to restore enterprise-critical operations. Because ransomware requires time to spread, penetrations are often sprung on weekends, when successful penetrations tend to take longer to detect. This multiplies the difficulty of quickly marshalling and coordinating a capable mitigation team.

Progent has an assortment of solutions for protecting Salem enterprises from ransomware events. Among these are user training to become familiar with and avoid phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of the latest generation security appliances with AI technology to quickly detect and extinguish day-zero cyber attacks. Progent also can provide the services of experienced crypto-ransomware recovery professionals with the skills and commitment to restore a compromised system as quickly as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware penetration, paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will respond with the needed keys to decrypt any or all of your information. Kaspersky Labs determined that 17% of ransomware victims never restored their files even after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well higher than the typical ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The alternative is to piece back together the key components of your Information Technology environment. Absent the availability of full information backups, this requires a wide range of skill sets, professional project management, and the ability to work non-stop until the task is complete.

For two decades, Progent has provided expert Information Technology services for businesses across the US and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have attained high-level industry certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has experience with accounting and ERP software solutions. This breadth of experience affords Progent the ability to knowledgably identify critical systems and consolidate the remaining components of your Information Technology system after a crypto-ransomware penetration and assemble them into an operational system.

Progent's security team of experts deploys state-of-the-art project management applications to coordinate the complicated recovery process. Progent appreciates the importance of working rapidly and in unison with a client's management and IT resources to assign priority to tasks and to put key services back on-line as fast as humanly possible.

Business Case Study: A Successful Ransomware Intrusion Recovery
A small business escalated to Progent after their network was penetrated by the Ryuk crypto-ransomware. Ryuk is thought to have been launched by Northern Korean state criminal gangs, possibly adopting technology exposed from the U.S. NSA organization. Ryuk goes after specific businesses with little or no ability to sustain operational disruption and is one of the most lucrative incarnations of ransomware malware. Major targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing business headquartered in the Chicago metro area and has about 500 employees. The Ryuk attack had shut down all essential operations and manufacturing processes. The majority of the client's system backups had been on-line at the time of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom (exceeding $200K) and praying for good luck, but ultimately engaged Progent.


"I cannot say enough in regards to the expertise Progent provided us during the most critical time of (our) businesses life. We had little choice but to pay the cyber criminals behind the attack if it wasnít for the confidence the Progent team gave us. That you could get our e-mail system and important applications back into operation faster than a week was amazing. Every single expert I got help from or communicated with at Progent was urgently focused on getting us restored and was working non-stop on our behalf."

Progent worked with the customer to quickly get our arms around and prioritize the mission critical services that had to be recovered in order to continue company functions:

  • Microsoft Active Directory
  • Microsoft Exchange Email
  • Accounting and Manufacturing Software
To begin, Progent adhered to Anti-virus incident response industry best practices by halting the spread and disinfecting systems. Progent then initiated the process of recovering Microsoft Active Directory, the key technology of enterprise networks built upon Microsoft Windows technology. Exchange email will not operate without AD, and the businessesí financials and MRP system leveraged SQL Server, which depends on Active Directory for authentication to the databases.

In less than two days, Progent was able to rebuild Windows Active Directory to its pre-attack state. Progent then initiated reinstallations and hard drive recovery of mission critical systems. All Microsoft Exchange Server ties and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to locate local OST data files (Microsoft Outlook Off-Line Data Files) on user PCs in order to recover email information. A recent offline backup of the customerís accounting/ERP systems made them able to recover these essential applications back online for users. Although significant work needed to be completed to recover completely from the Ryuk virus, essential services were restored rapidly:


"For the most part, the production line operation was never shut down and we made all customer shipments."

Throughout the following few weeks important milestones in the restoration process were accomplished in close collaboration between Progent consultants and the client:

  • In-house web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than four million archived messages was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables (AR)/Inventory capabilities were 100 percent functional.
  • A new Palo Alto Networks 850 security appliance was brought online.
  • Ninety percent of the user PCs were operational.

"A huge amount of what occurred in the initial days is nearly entirely a blur for me, but I will not soon forget the urgency each and every one of you accomplished to help get our business back. I have entrusted Progent for the past ten years, possibly more, and each time Progent has shined and delivered as promised. This time was a Herculean accomplishment."

Conclusion
A probable business catastrophe was avoided due to results-oriented experts, a broad array of knowledge, and close collaboration. Although upon completion of forensics the crypto-ransomware virus penetration detailed here could have been identified and stopped with current cyber security solutions and best practices, team education, and properly executed incident response procedures for information protection and keeping systems up to date with security patches, the reality is that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware penetration, remember that Progent's team of professionals has substantial experience in ransomware virus blocking, cleanup, and data restoration.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), Iím grateful for letting me get rested after we got past the first week. Everyone did an amazing effort, and if anyone that helped is in the Chicago area, dinner is the least I can do!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

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    The CISA accreditation is a recognized qualification that indicates mastery in IS security audit and control. Certified by the American National Standards Institute, the CISA credential requires that consultants undergo a comprehensive test administered by the ISACA international professional group. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional trained to assist businesses in the fields of information systems audit services, IT governance, systems and infrastructure ROI, IT support, protection of data assets, and business continuity planning.

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    Progentís Wireless Consulting Services provide a convenient, affordable way for companies of any size to configure, manage and repair advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Azure hybrid cloud planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has two decades of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

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    Progent can assist your business to design a migration to Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud or hybrid deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

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    Progent offers national remote technical support and troubleshooting services for businesses that operate Apple Mac environments or whose IT systems include a mix of Apple macOS and OS X with Microsoft products. Progent's experts offer Apple macOS and OS X clients a variety of IT services such as desktop assistance, migration to the latest version of OS X from legacy editions of Mac, plus expertise with Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and iPad support, or moving to Apple's iCloud. Online network consulting offers optimum leverage for your IT dollar by preserving client efficiency and shortening the hours charged for computer analysis and repair. Advanced remote support technology and skilled technicians and consultants allow Progent to handle the majority of IT issues without squandering time and money by going to your location. In most of cases your IT issues can be dealt with by telephone or via a mix of telephone support and remote connectivity. Progent can make available Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to assist you with the most challenging system issues.

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    Progent's Microsoft-certified professionals have 20 years of background designing, integrating, and maintaining email solutions for companies in the and across the United States. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email environment offers protection, high availability, easy connectivity for remote and mobile users, efficient administrative utilities, and seamless integration with telephony. Progent provides expertise and support services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Exchange 2010 Server, Microsoft Exchange 2007, Exchange 2003 Server, and MS Exchange 2K Server. Progent can also assist small or mid-size companies to migrate to Exchange 2016 Server or MS Exchange 2013 Server.

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    ProSight Data Protection Services ECHO provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information.

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    With the Catalyst line of switches for small and medium-sized companies, Cisco enables companies to gain all the benefits of bringing intelligence into their networks. Cisco's switching technology makes it possible to deploy capabilities that make your network infrastructure sufficiently robust to accommodate real-time requirements, expandable to facilitate future growth, safe enough to guard restricted information, and capable of prioritizing and managing all traffic to optimize system performance. Progent's Cisco certified consultants can help you select and deploy Cisco switches appropriate for your business. Also, Progent's CISA certified security specialists can help you create a strategic protection policy and configure Cisco Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2940 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4900 switches, and Catalyst 6500 Series Switches.

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    Progentís Shared Call Center service allows your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading shared PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

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