Ransomware : Your Crippling IT Disaster
Ransomware  Remediation ConsultantsRansomware has become an escalating cyber pandemic that represents an existential threat for businesses of all sizes vulnerable to an attack. Versions of ransomware like the Dharma, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been out in the wild for many years and still inflict havoc. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with more as yet unnamed newcomers, not only do encryption of on-line data files but also infect most configured system backups. Files synchronized to the cloud can also be encrypted. In a poorly designed system, it can render automatic restore operations useless and basically sets the datacenter back to zero.

Retrieving applications and data following a ransomware outage becomes a race against time as the targeted business fights to contain the damage and eradicate the ransomware and to resume mission-critical operations. Due to the fact that ransomware requires time to spread, assaults are often sprung during nights and weekends, when attacks are likely to take more time to recognize. This compounds the difficulty of promptly assembling and orchestrating a capable mitigation team.

Progent offers a variety of support services for securing Salem organizations from crypto-ransomware attacks. Among these are team member training to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based cyberthreat protection to detect and suppress zero-day malware assaults. Progent in addition provides the services of experienced ransomware recovery engineers with the talent and perseverance to rebuild a compromised system as rapidly as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware attack, even paying the ransom demands in Bitcoin cryptocurrency does not ensure that merciless criminals will provide the needed keys to decipher any of your data. Kaspersky Labs determined that seventeen percent of ransomware victims never recovered their data after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the usual ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The fallback is to piece back together the mission-critical elements of your Information Technology environment. Without the availability of full information backups, this calls for a wide range of IT skills, professional project management, and the willingness to work continuously until the recovery project is finished.

For two decades, Progent has made available professional IT services for companies across the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes professionals who have earned top industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have earned internationally-renowned certifications including CISM, CISSP, CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise in accounting and ERP application software. This breadth of expertise provides Progent the skills to knowledgably determine critical systems and consolidate the surviving components of your computer network system after a ransomware attack and rebuild them into a functioning network.

Progent's security group uses best of breed project management applications to coordinate the complex recovery process. Progent knows the importance of acting rapidly and in unison with a customer's management and Information Technology staff to prioritize tasks and to get critical services back on line as soon as possible.

Customer Case Study: A Successful Crypto-Ransomware Penetration Restoration
A customer sought out Progent after their company was attacked by the Ryuk ransomware virus. Ryuk is generally considered to have been launched by North Korean government sponsored criminal gangs, possibly adopting approaches exposed from the U.S. NSA organization. Ryuk seeks specific organizations with limited ability to sustain disruption and is one of the most profitable incarnations of ransomware viruses. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturer based in the Chicago metro area and has about 500 workers. The Ryuk event had disabled all essential operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the start of the attack and were eventually encrypted. The client considered paying the ransom (exceeding $200K) and hoping for the best, but ultimately engaged Progent.

"I can't tell you enough about the help Progent provided us throughout the most stressful time of (our) businesses existence. We had little choice but to pay the Hackers if it wasn't for the confidence the Progent experts gave us. That you were able to get our messaging and important applications back on-line quicker than 1 week was amazing. Every single expert I interacted with or messaged at Progent was hell bent on getting us back online and was working at all hours on our behalf."

Progent worked together with the client to quickly identify and prioritize the essential services that had to be restored in order to restart business operations:

  • Active Directory
  • Microsoft Exchange Email
  • Accounting/MRP
To get going, Progent followed AV/Malware Processes penetration mitigation industry best practices by halting lateral movement and cleaning systems of viruses. Progent then initiated the task of rebuilding Microsoft AD, the foundation of enterprise environments built upon Microsoft Windows Server technology. Exchange messaging will not function without Active Directory, and the businesses' financials and MRP software leveraged Microsoft SQL, which depends on Active Directory for authentication to the information.

Within two days, Progent was able to re-build Active Directory to its pre-penetration state. Progent then helped perform setup and storage recovery on key applications. All Microsoft Exchange Server schema and attributes were intact, which accelerated the restore of Exchange. Progent was also able to find intact OST files (Outlook Off-Line Folder Files) on user PCs in order to recover email messages. A recent off-line backup of the client's accounting/ERP software made them able to restore these required applications back online for users. Although significant work was left to recover totally from the Ryuk event, critical systems were restored rapidly:

"For the most part, the production manufacturing operation never missed a beat and we did not miss any customer shipments."

Throughout the following month important milestones in the recovery process were completed in close cooperation between Progent engineers and the customer:

  • Self-hosted web applications were returned to operation without losing any information.
  • The MailStore Exchange Server exceeding four million historical messages was spun up and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/AR/Inventory Control capabilities were 100 percent recovered.
  • A new Palo Alto 850 security appliance was brought online.
  • 90% of the user PCs were operational.

"A lot of what happened those first few days is mostly a blur for me, but I will not forget the dedication each and every one of your team accomplished to give us our business back. I have utilized Progent for the past ten years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered as promised. This situation was a testament to your capabilities."

A potential company-ending disaster was dodged by results-oriented experts, a wide range of subject matter expertise, and tight collaboration. Although in analyzing the event afterwards the ransomware penetration detailed here should have been identified and blocked with advanced cyber security systems and security best practices, user and IT administrator education, and properly executed security procedures for data protection and keeping systems up to date with security patches, the fact remains that state-sponsored hackers from Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a crypto-ransomware incident, remember that Progent's roster of experts has a proven track record in ransomware virus defense, removal, and information systems recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thanks very much for making it so I could get some sleep after we got over the initial push. All of you did an incredible effort, and if anyone is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting Services in Salem
For ransomware recovery consulting in the Salem metro area, call Progent at 800-462-8800 or see Contact Progent.

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