Ransomware : Your Worst IT Disaster
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyber pandemic that represents an existential threat for businesses of all sizes vulnerable to an attack. Different iterations of crypto-ransomware like the Reveton, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been circulating for many years and continue to inflict havoc. Modern versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, plus daily as yet unnamed viruses, not only do encryption of on-line data but also infiltrate most accessible system protection. Files replicated to off-site disaster recovery sites can also be corrupted. In a vulnerable data protection solution, it can render automatic recovery hopeless and basically knocks the entire system back to square one.

Retrieving programs and data following a crypto-ransomware outage becomes a race against time as the targeted organization fights to stop the spread and eradicate the ransomware and to resume business-critical operations. Due to the fact that ransomware needs time to spread, attacks are frequently sprung at night, when successful attacks typically take more time to recognize. This compounds the difficulty of promptly assembling and organizing a qualified response team.

Progent makes available a range of help services for protecting Salem organizations from ransomware attacks. Among these are team training to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat defense to identify and suppress day-zero malware attacks. Progent also provides the assistance of expert crypto-ransomware recovery engineers with the skills and perseverance to restore a compromised environment as rapidly as possible.

Progent's Ransomware Restoration Services
Soon after a crypto-ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not provide any assurance that distant criminals will return the codes to unencrypt any or all of your files. Kaspersky Labs estimated that seventeen percent of ransomware victims never restored their information after having paid the ransom, resulting in increased losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the typical ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The other path is to piece back together the essential components of your IT environment. Absent the availability of full information backups, this requires a wide range of skills, professional project management, and the willingness to work 24x7 until the task is over.

For decades, Progent has provided certified expert Information Technology services for businesses throughout the United States and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have attained advanced certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned certifications including CISM, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent also has expertise with financial management and ERP application software. This breadth of expertise provides Progent the capability to rapidly ascertain important systems and re-organize the surviving pieces of your network environment following a ransomware penetration and rebuild them into a functioning system.

Progent's recovery group has best of breed project management tools to orchestrate the complex restoration process. Progent understands the importance of working rapidly and together with a client's management and IT resources to prioritize tasks and to get critical applications back on line as soon as possible.

Client Story: A Successful Ransomware Attack Restoration
A client sought out Progent after their network was attacked by Ryuk ransomware virus. Ryuk is generally considered to have been developed by Northern Korean government sponsored criminal gangs, suspected of adopting strategies exposed from America's NSA organization. Ryuk seeks specific organizations with little or no room for operational disruption and is among the most profitable iterations of ransomware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturer based in Chicago and has about 500 staff members. The Ryuk intrusion had frozen all business operations and manufacturing processes. Most of the client's information backups had been on-line at the beginning of the intrusion and were encrypted. The client was evaluating paying the ransom (exceeding two hundred thousand dollars) and praying for good luck, but in the end brought in Progent.

"I cannot say enough in regards to the care Progent provided us during the most stressful time of (our) businesses life. We would have paid the cyber criminals if not for the confidence the Progent group gave us. The fact that you were able to get our e-mail and key servers back online faster than five days was amazing. Every single staff member I worked with or e-mailed at Progent was absolutely committed on getting us back online and was working non-stop on our behalf."

Progent worked with the client to rapidly understand and assign priority to the most important elements that had to be addressed in order to resume business operations:

  • Microsoft Active Directory
  • E-Mail
  • Financials/MRP
To start, Progent followed Anti-virus penetration response industry best practices by isolating and disinfecting systems. Progent then started the task of restoring Microsoft AD, the key technology of enterprise environments built on Microsoft Windows Server technology. Exchange email will not function without Windows AD, and the businesses' financials and MRP software utilized Microsoft SQL Server, which needs Active Directory services for access to the databases.

Within 2 days, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then performed rebuilding and storage recovery on critical servers. All Microsoft Exchange Server schema and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to assemble local OST data files (Outlook Off-Line Folder Files) on various PCs in order to recover mail data. A recent offline backup of the client's accounting/MRP systems made it possible to recover these essential programs back available to users. Although major work was left to recover completely from the Ryuk event, critical services were restored quickly:

"For the most part, the production line operation showed little impact and we produced all customer deliverables."

Throughout the next few weeks key milestones in the restoration process were made through tight collaboration between Progent engineers and the client:

  • In-house web sites were restored without losing any information.
  • The MailStore Server exceeding 4 million historical messages was brought online and available for users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables/Inventory capabilities were completely recovered.
  • A new Palo Alto 850 firewall was installed.
  • Most of the desktops and laptops were functioning as before the incident.

"So much of what happened those first few days is nearly entirely a blur for me, but my team will not forget the care each and every one of your team put in to help get our company back. I have entrusted Progent for at least 10 years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This time was a stunning achievement."

A potential business extinction catastrophe was averted through the efforts of hard-working experts, a broad array of IT skills, and tight teamwork. Although in retrospect the ransomware virus attack detailed here would have been prevented with advanced security technology solutions and best practices, user and IT administrator education, and well designed incident response procedures for data backup and proper patching controls, the reality is that government-sponsored hackers from Russia, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware attack, feel confident that Progent's roster of professionals has substantial experience in ransomware virus defense, cleanup, and data restoration.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), thanks very much for letting me get some sleep after we got over the initial push. Everyone did an fabulous effort, and if anyone is visiting the Chicago area, dinner is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Salem
For ransomware system restoration consulting in the Salem metro area, call Progent at 800-462-8800 or visit Contact Progent.

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