Ransomware : Your Crippling IT Catastrophe
Ransomware  Remediation ExpertsRansomware has become an escalating cyberplague that represents an extinction-level threat for businesses of all sizes vulnerable to an attack. Different versions of ransomware such as Reveton, CryptoWall, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for many years and continue to inflict destruction. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, along with daily unnamed viruses, not only do encryption of on-line information but also infect most configured system backups. Files replicated to cloud environments can also be corrupted. In a poorly architected system, this can render automated restoration useless and effectively sets the datacenter back to square one.

Recovering services and information following a ransomware outage becomes a sprint against time as the victim tries its best to stop lateral movement and clear the ransomware and to restore business-critical operations. Because ransomware needs time to spread, penetrations are usually launched at night, when successful penetrations typically take more time to detect. This compounds the difficulty of promptly assembling and coordinating a knowledgeable response team.

Progent offers an assortment of solutions for protecting Southfield businesses from ransomware penetrations. These include team training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based threat defense to identify and suppress day-zero modern malware attacks. Progent in addition can provide the assistance of seasoned ransomware recovery professionals with the track record and commitment to reconstruct a breached system as soon as possible.

Progent's Ransomware Restoration Help
Soon after a crypto-ransomware event, even paying the ransom demands in cryptocurrency does not guarantee that cyber hackers will provide the keys to unencrypt any of your files. Kaspersky estimated that 17% of crypto-ransomware victims never recovered their files even after having sent off the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The other path is to re-install the key elements of your Information Technology environment. Without the availability of full information backups, this calls for a wide range of skill sets, well-coordinated team management, and the capability to work non-stop until the job is completed.

For two decades, Progent has offered expert Information Technology services for companies across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have attained top industry certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have earned internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience in accounting and ERP application software. This breadth of expertise gives Progent the capability to efficiently ascertain important systems and re-organize the remaining parts of your computer network environment after a crypto-ransomware attack and rebuild them into a functioning system.

Progent's security group uses top notch project management applications to coordinate the sophisticated recovery process. Progent understands the importance of working rapidly and in concert with a client's management and Information Technology team members to assign priority to tasks and to get critical systems back on-line as soon as possible.

Client Case Study: A Successful Ransomware Intrusion Restoration
A small business engaged Progent after their company was brought down by Ryuk ransomware. Ryuk is generally considered to have been deployed by North Korean state sponsored cybercriminals, suspected of adopting approaches exposed from America's NSA organization. Ryuk attacks specific organizations with limited room for disruption and is one of the most lucrative examples of ransomware. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business located in Chicago with around 500 staff members. The Ryuk intrusion had frozen all business operations and manufacturing capabilities. Most of the client's backups had been on-line at the beginning of the attack and were encrypted. The client was actively seeking loans for paying the ransom (exceeding two hundred thousand dollars) and wishfully thinking for the best, but ultimately reached out to Progent.

"I can't say enough in regards to the care Progent provided us during the most fearful period of (our) businesses survival. We would have paid the cybercriminals if it wasn't for the confidence the Progent group gave us. That you could get our e-mail and critical servers back online faster than five days was incredible. Every single expert I worked with or communicated with at Progent was amazingly focused on getting us operational and was working non-stop to bail us out."

Progent worked hand in hand the customer to quickly assess and assign priority to the mission critical applications that had to be addressed to make it possible to continue business functions:

  • Windows Active Directory
  • Exchange Server
  • Accounting and Manufacturing Software
To begin, Progent followed Anti-virus penetration response industry best practices by halting the spread and cleaning up infected systems. Progent then initiated the work of restoring Active Directory, the heart of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange email will not function without Active Directory, and the businesses' accounting and MRP applications utilized SQL Server, which requires Windows AD for access to the data.

Within 2 days, Progent was able to recover Active Directory to its pre-penetration state. Progent then completed setup and storage recovery of the most important systems. All Exchange Server schema and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was also able to locate non-encrypted OST data files (Outlook Email Off-Line Folder Files) on staff workstations and laptops to recover mail information. A not too old offline backup of the client's financials/ERP software made them able to recover these required applications back available to users. Although a lot of work remained to recover fully from the Ryuk event, critical services were recovered quickly:

"For the most part, the manufacturing operation was never shut down and we did not miss any customer shipments."

Over the next month important milestones in the recovery project were completed through close cooperation between Progent consultants and the client:

  • In-house web sites were returned to operation without losing any data.
  • The MailStore Microsoft Exchange Server containing more than 4 million archived messages was spun up and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory Control modules were fully restored.
  • A new Palo Alto 850 security appliance was installed.
  • Ninety percent of the user workstations were back into operation.

"A huge amount of what went on that first week is nearly entirely a blur for me, but we will not soon forget the dedication each and every one of your team accomplished to give us our business back. I've been working with Progent for the past 10 years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered. This situation was the most impressive ever."

A potential business-ending disaster was evaded due to dedicated experts, a wide array of technical expertise, and tight collaboration. Although upon completion of forensics the ransomware attack detailed here should have been identified and blocked with up-to-date security technology and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, team education, and well designed incident response procedures for information protection and applying software patches, the reality is that government-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware incident, feel confident that Progent's roster of professionals has extensive experience in crypto-ransomware virus defense, cleanup, and information systems restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), I'm grateful for making it so I could get some sleep after we got over the first week. Everyone did an impressive job, and if anyone is visiting the Chicago area, dinner is on me!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Services in Southfield
For ransomware system restoration consulting in the Southfield metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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  • Herakles Data Center Test Lab Consultant
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    Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, creating cost-effective migration procedures, assessing and tuning performance, designing or validating business continuity solutions, resolving compatibility problems, and establishing training systems for new products and technologies. For Progent clients without sufficient internal resources to configure effective pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep vital IT projects on schedule.

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  • Microsoft Virtual Server Administration Specialist
    Open Now Microsoft Virtual Machines Support Outsourcing

    Microsoft Virtual Server, hosted on the Windows Server platform and powered by software first developed by Connectix, provides the power necessary to carry out hardware reduction, software upgrade, and server isolation projects via virtualization technology in an enterprise-class IT environment with advanced scalability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at businesses who want to improve operational efficiency in software programming and piloting, migration from outdated line-of-business software, and server consolidation. Progent's certified Virtual Server consultants can help your IT staff to evaluate and deploy Microsoft Virtual Server 2005.

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  • Specialists Locky ransomware recovery Avaddon ransomware recovery Engineers
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  • Small Office Consultancy Services Group
    Small Business Online Support Services

    Progent offers organizations of any size world-class IT online or on-premises consulting for networks based on Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified network consulting experts also offer security expertise for businesses varying in size from the small office to the global enterprise.

  • Support and Integration Aironet 802.11ac Access Point Cisco Help and Support Aironet Access Point Management
  • Support and Integration Windows Server 2019 and SQL Server Microsoft Windows Server 2019 LEDBAT Remote Troubleshooting
  • Suse Linux, Solaris, UNIX IT Consultant Southfield-Livonia, Michigan Debian Linux, Solaris, UNIX Network Engineer Southfield-Novi, Michigan
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  • Top Microsoft Exchange 2019 Network Installation Help Center Microsoft Exchange 2019 Server

  • Flexential Internet Data Center Technology Professional
    Engineer Flexential Internet Data Center

    Progent utilizes the Flexential Tampa data center mainly to provide private cloud hosting services. Progent maintains a team of network experts located in the Tampa area, and Progent can also provide online expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and veteran disaster recover preparedness experts. Progent can also assist your business to plan and carry out a move to the Flexential facility with services such as designing solution architecture, recommending hardware, system setup and testing, debugging, streamlining remote network management, and educating your network staff.

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  • Phobos ransomware hot line Consultant
    Consult Snatch ransomware hot line

    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help you to halt the spread of an ongoing ransomware breach. Call 800-462-8800

  • Troubleshooting Windows Server 2022 Hyper-V Windows Server 2022 Windows Defender ATP Support and Setup
  • Urgent MS Office Communications Server Network Engineer Microsoft Office Communications Server 2007 IT Consulting
  • Urgent Southfield Work from Home Employees Security Systems Assistance Southfield-Novi, Michigan Teleworkers Southfield Consulting Experts - Security Systems Consulting Services Southfield-Dearborn, Michigan
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  • Computer Network Support Firms Small Business
    Small Business Design Companies

    Progent provide businesses of all sizes enterprise-class IT remote or on-premises consulting services for networks based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also offer security expertise for businesses ranging from the small office to the global enterprise.

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    Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that incorporates machine learning technology and expert services to deliver comprehensive endpoint detection and response.

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  • Windows Server 2008 Active Directory Network Consulting Support and Setup Windows Server 2008 Security
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  • Microsoft Exchange 2003 Technical Consultant
    Microsoft Exchange 2003 Consultants

    Progent's Microsoft Certified professionals can provide world-class support for enterprise-wide implementations of Microsoft Exchange Server. Progent's consultants can help you prepare for multi-site Exchange Server installations or updates and can provide onsite personnel to help enterprises with installations of Exchange Server in the or any area served by Progent's engineers.

  • Windows Server 2012R2 Active Directory Specialist Windows Server 2012 R2 Configuration Manager Remote Support Services
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  • Fault-tolerant Internet Connectivity Specialist
    Fault Tolerant Internet Connections Remote Support

    Progent's Cisco-certified network experts can help you build an economical, 24x7 Internet configuration architecture that can achieve non-stop Internet access through a broad range of high availability Internet access technologies including fault tolerant BGP, automatic fail-over, and redundant Internet Service Providers. Progent offers CCIE consultants to show you how to utilize the latest techniques for fault tolerant Internet access to build an affordable, fully redundant Internet interface with automatic failover and other capabilities to deliver zero-downtime Internet availability.

  • network piloting Lab Engineer System Pilot Testing Lab Professional

  • Solaris Online Solution Providers
    Solaris Remote Consulting

    Progent offers nationwide remote help and consulting services for businesses who operate UNIX, Linux, or Solaris networks or whose information systems feature a mix of UNIX and Microsoft products. Remote network consulting provides optimum return for your information technology budget by protecting client productivity and limiting the hours billed for computer analysis and repair. Advanced remote support tools and experienced technicians and consultants allow Progent to handle most network issues without wasting time and expense by going to your location. In most of cases your IT problems can be dealt with by telephone or through a mix of phone help and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISM and CISSP certified security specialists to assist with the most difficult system issues.

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