Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyberplague that poses an enterprise-level danger for businesses of all sizes unprepared for an assault. Different versions of ransomware like the Dharma, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been out in the wild for years and still inflict harm. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus frequent unnamed newcomers, not only encrypt online files but also infect many accessible system backup. Files replicated to off-premises disaster recovery sites can also be ransomed. In a vulnerable data protection solution, it can render any restoration useless and basically knocks the datacenter back to zero.

Retrieving programs and information following a crypto-ransomware intrusion becomes a sprint against the clock as the targeted organization fights to stop the spread, remove the crypto-ransomware, and resume mission-critical operations. Due to the fact that crypto-ransomware requires time to spread throughout a network, assaults are usually sprung at night, when penetrations are likely to take more time to recognize. This compounds the difficulty of quickly assembling and coordinating an experienced response team.

Progent makes available a range of solutions for protecting Southfield businesses from ransomware attacks. Among these are user training to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based threat defense to discover and quarantine zero-day modern malware attacks. Progent in addition can provide the services of seasoned ransomware recovery professionals with the skills and perseverance to reconstruct a compromised system as quickly as possible.

Progent's Crypto-Ransomware Restoration Support Services
Following a crypto-ransomware attack, sending the ransom in cryptocurrency does not provide any assurance that distant criminals will provide the keys to unencrypt all your information. Kaspersky Labs determined that seventeen percent of ransomware victims never recovered their files after having paid the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms are typically a few hundred thousand dollars. For larger organizations, the ransom demand can reach millions of dollars. The fallback is to setup from scratch the key components of your Information Technology environment. Without access to essential information backups, this calls for a broad complement of skills, top notch team management, and the willingness to work continuously until the task is finished.

For two decades, Progent has offered certified expert IT services for companies throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded advanced certifications in foundation technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, GIAC, and CMMC 2.0. (See Progent's certifications). Progent in addition has experience with financial management and ERP applications. This breadth of experience affords Progent the skills to quickly understand critical systems and consolidate the surviving components of your Information Technology system following a ransomware event and rebuild them into an operational system.

Progent's security team deploys top notch project management applications to coordinate the complicated restoration process. Progent understands the importance of acting quickly and in concert with a client's management and IT team members to assign priority to tasks and to get key applications back on line as soon as possible.

Client Story: A Successful Ransomware Penetration Response
A small business sought out Progent after their network system was penetrated by Ryuk ransomware. Ryuk is believed to have been launched by North Korean state sponsored hackers, suspected of using strategies leaked from America's National Security Agency. Ryuk goes after specific organizations with limited room for operational disruption and is among the most profitable examples of ransomware. Well Known victims include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturer headquartered in Chicago with about 500 workers. The Ryuk attack had shut down all essential operations and manufacturing capabilities. Most of the client's system backups had been on-line at the start of the intrusion and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (exceeding $200,000) and hoping for the best, but ultimately utilized Progent.


"I cannot speak enough about the care Progent gave us throughout the most stressful period of (our) businesses existence. We would have paid the Hackers if not for the confidence the Progent group afforded us. That you could get our e-mail and important servers back faster than seven days was beyond my wildest dreams. Each staff member I interacted with or e-mailed at Progent was laser focused on getting us working again and was working non-stop to bail us out."

Progent worked together with the client to rapidly get our arms around and assign priority to the most important elements that had to be addressed to make it possible to restart departmental functions:

  • Active Directory
  • Exchange Server
  • Accounting/MRP
To begin, Progent followed Anti-virus penetration response industry best practices by halting the spread and cleaning up infected systems. Progent then began the task of bringing back online Microsoft AD, the heart of enterprise environments built on Microsoft Windows technology. Microsoft Exchange Server email will not work without Windows AD, and the businesses' accounting and MRP software used SQL Server, which requires Windows AD for authentication to the information.

In less than two days, Progent was able to rebuild Active Directory to its pre-penetration state. Progent then completed reinstallations and storage recovery of needed applications. All Microsoft Exchange Server ties and attributes were usable, which greatly helped the rebuild of Exchange. Progent was able to find non-encrypted OST files (Outlook Email Offline Data Files) on staff PCs and laptops in order to recover email data. A recent off-line backup of the businesses accounting/MRP software made it possible to recover these essential applications back online. Although major work remained to recover fully from the Ryuk damage, core systems were returned to operations rapidly:


"For the most part, the manufacturing operation survived unscathed and we made all customer sales."

Over the next month critical milestones in the restoration process were achieved through close collaboration between Progent consultants and the client:

  • Internal web applications were returned to operation with no loss of information.
  • The MailStore Server with over four million historical emails was brought on-line and available for users.
  • CRM/Orders/Invoicing/AP/Accounts Receivables (AR)/Inventory modules were 100 percent operational.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • 90% of the user PCs were back into operation.

"A huge amount of what was accomplished in the initial days is nearly entirely a blur for me, but my management will not forget the care each of your team put in to give us our business back. I've utilized Progent for the past 10 years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This time was a life saver."

Conclusion
A likely business extinction disaster was dodged by hard-working professionals, a wide range of subject matter expertise, and close collaboration. Although in retrospect the ransomware incident detailed here would have been identified and prevented with current cyber security solutions and security best practices, team training, and well designed security procedures for data backup and proper patching controls, the fact is that government-sponsored criminal cyber gangs from Russia, North Korea and elsewhere are tireless and represent an ongoing threat. If you do get hit by a ransomware incursion, feel confident that Progent's roster of professionals has a proven track record in ransomware virus blocking, mitigation, and information systems restoration.


"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thanks very much for allowing me to get rested after we made it past the initial fire. All of you did an incredible job, and if anyone is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer case study, please click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Southfield
For ransomware system recovery consulting services in the Southfield metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's managed services for patch management provide businesses of any size a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints scanners, network appliances like routers and wireless access points, and IoT devices like alarms and health monitors.

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  • SCCM 2012 Device Management Integration Network Engineer SCCM 2012 Migration
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  • SQL 2008 Reporting Services Developer MS SQL Security Auditor
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  • Security Audits Trend Micro Immediate Symantec Secure
  • Server Management Remote Consulting Network Consultants Server Virtualization

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    Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices.

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  • Windows 2003 Cluster IT Consultants
    Clustered Server Online Help

    Progent offers Windows 2003 Cluster Server assistance to help your business deploy high availability server clusters designed to deliver 100% operation. Clustered Windows servers for zero-downtime networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. By assisting you t create zero-downtime clustered server environments based on Windows Server Cluster 2003, Progent's Premier Windows professionals make sure that your high availability server clusters are set up to maximize the strategic value of your information system.

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  • Configuration Consulting for Service Firms
    Computer Engineer Consulting for Service Firms

    Progent's Support Program for IT Service Firms lets you take advantage of Progent's consulting experts while retaining your own service brand as a seamless arm of your IT services team.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to halt the progress of an ongoing ransomware breach. Call 800-462-8800

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  • CISSP Certified Expert Amazon AWS instances Engineer
    Contract Development Amazon EC2 security

    Progent can provide cost-effective online consulting to help companies of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security.

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  • Southfield-Dearborn Microsoft SharePoint Server 2013 Network Engineer Troubleshooting SharePoint Server 2013 Southfield-Detroit , MI
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  • Specialist ProSight Small Business Private Clouds ProSight Private Cloud Hosting Services Consultants

  • IoT device patch management Specialist
    Cisco switch patch management Consultant Services

    Progent's support services for software/firmware update management provide organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and documenting software and firmware updates to your servers, such as printers and scanners, network appliances such as routers and Wi-Fi access points, and IoT devices such as sensors and robotics.

  • Specialist System Center Operations Manager Top Quality Remote Monitoring and Reporting Consultant Services

  • 24/7 Remote Network Monitoring Engineer
    Small Business Network Management Services Consulting Services

    Progent's ProSight portfolio of managed services are geared to provide organizations who maintain small internal network support staffs with affordable help from world-class management tools and consulting experts. Benefits of Progent's ProSight line of managed IT services include predictable network maintenance expenses, automation of common management tasks, ongoing absorption of the latest information technology, graceful migration from older technology to up-to-date solutions, close fit between computer technology with business objectives, access to seasoned network experts, and allowing management to focus on business rather than ever-changing network technology.

  • Support Outsourcing MFA and Single Sign-on (SSO) Information Technology Consulting ProSight Duo MFA
  • System Center MOM Specialists Immediate Expert Microsoft Certified Consultant Services System Center MOM
  • Technical Support Android Tablet integration Emergency Integration Services Android and Outlook integration
  • Technical Support Services Catalyst 4500 Switch Catalyst Switch IOS Troubleshooting
  • Top Quality Windows 7 Evaluation Network Engineer Windows 7 Migration Support and Help

  • SharePoint 2013 Community Sites Computer Engineer
    Microsoft SharePoint Server 2013 Network Consulting

    Progent has been providing SharePoint consulting services since the initial SharePoint product was published over two decades ago, and Progent has the breadth and depth of technical knowledge to help businesses of all sizes to plan and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring substantial business value to your IT investment. Progent's Microsoft-certified consultants can help you to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; decide whether an in-house, Cloud-based or hybrid configuration is most sensible for your company; and pick the right edition of SharePoint 2013 for your applications. Progent offers full project management outsourcing or can help in specific tasks associated with your SharePoint 2013 migration.

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  • Top Rated MS Office Communications Server Remote Troubleshooting Microsoft IM Infrastructure Network Consultants
  • Troubleshooting Altaro VM Backup Troubleshooting 24 Hour Altaro VM Backup Cloud Management Remote Troubleshooting
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  • Troubleshooting Cisco RADIUS Security After Hours Specialists Remote Access
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  • UNIX Engineer Sun Solaris Setup and Support
  • Ubiquiti UniFi U7 Pro Max WiFi AP Consulting Services Consultant Services Ubiquiti UniFi Mobile App
  • Urgent Microsoft Windows 2000 Integration Windows Server 2000 Upgrading
  • Urgent iPad patch management Specialists Engineers Software patch management
  • Virtual Server Private Cloud Hosting Engineers Consulting Services Private Cloud Solutions
  • VoIP Consultant Services CISSP Certified Security MS Office Communications Server 2007 Technology Professional
  • White Paper IT Outsourcing Example IT Outsourcing Example Article
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  • Wi-Fi RF Coverage Maps Technology Consulting Wi-Fi Site Survey Configuration
  • Wi-Fi VoIP phone integration Computer Consultant 24/7/365 wireless IP phone integration Information Technology Consulting
  • Windows Server 2016 Implementation Support Southfield Top Computer Consulting Companies Windows Server 2016
  • Windows Server 2019 Failover Clusters Technical Consultant Onsite Technical Support Windows Server 2019 Business Continuity
  • Windows Server 2022 IT Consultants Windows Server 2022 Security and Compliance Computer Engineer
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  • Project Excel Services Expert Development
    Project 2010 Developer Firms

    Progent's Microsoft-certified consultants offer advanced expertise in implementing, managing and troubleshooting all versions of Project, Project Server, and Project Online and can provide a wide variety of affordable remote support services based on industry best practices to assist businesses of all sizes to get all the benefits of this powerful project management solution. Support services offered by Progent include system design, installation and upgrades, strategies for secure collaboration among local and offsite users, network optimization, and customized online training classes.

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  • Exchange 2013 Voice Mail Consultant
    Microsoft Exchange 2013 IT Services

    Microsoft Exchange 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and introduces important new features plus a redesigned architecture. These improvements affect vital IT areas including manageability, high availability (HA), compliance, operational costs, collaboration, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient validation and deployment strategy, and train your IT team to maintain your Exchange 2013 solution. Progent can also provide ongoing online consulting and support and management services for Exchange Server 2013.

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  • Entourage Support Outsourcing
    Urgent Outlook for Mac Support and Setup

    Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with teammates who run Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can collaborate, allowing Mac users to receive and send messages, search the Exchange global address list, import addresses, sync up calendars, and invite fellow workers to meetings via your Microsoft Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that WebDAV and Outlook Web Access are working. Progent also offers customized onsite Entourage training.

  • macOS and Cisco ASA Firewalls Setup and Support Mac Security Technical Support

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