Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Remediation ExpertsRansomware has become a modern cyber pandemic that poses an extinction-level threat for businesses of all sizes vulnerable to an assault. Different iterations of ransomware such as CrySIS, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been running rampant for many years and continue to cause damage. Newer strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, as well as daily unnamed viruses, not only do encryption of on-line data but also infiltrate many available system protection mechanisms. Files synched to the cloud can also be ransomed. In a poorly architected environment, this can make any recovery impossible and effectively knocks the entire system back to zero.

Getting back on-line applications and data after a ransomware event becomes a race against the clock as the targeted business tries its best to stop the spread and clear the ransomware and to resume enterprise-critical activity. Because ransomware requires time to spread, attacks are often launched on weekends and holidays, when successful penetrations may take more time to recognize. This compounds the difficulty of rapidly assembling and organizing a knowledgeable response team.

Progent has a range of help services for securing Southfield businesses from ransomware attacks. These include team member education to become familiar with and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based threat defense to discover and quarantine day-zero modern malware attacks. Progent in addition can provide the services of seasoned ransomware recovery consultants with the talent and commitment to rebuild a breached environment as soon as possible.

Progent's Ransomware Restoration Services
Following a ransomware attack, even paying the ransom demands in cryptocurrency does not guarantee that criminal gangs will provide the keys to decipher any of your information. Kaspersky estimated that seventeen percent of ransomware victims never restored their information after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly above the average ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The fallback is to piece back together the critical parts of your Information Technology environment. Absent access to full system backups, this requires a wide range of skills, professional team management, and the willingness to work 24x7 until the recovery project is complete.

For two decades, Progent has made available expert Information Technology services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have attained high-level industry certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience in financial management and ERP software solutions. This breadth of expertise affords Progent the capability to knowledgably ascertain necessary systems and integrate the surviving components of your IT system after a crypto-ransomware event and configure them into an operational network.

Progent's recovery team deploys best of breed project management applications to orchestrate the sophisticated recovery process. Progent appreciates the importance of acting quickly and in concert with a customer's management and Information Technology staff to assign priority to tasks and to put critical services back on line as fast as humanly possible.

Customer Story: A Successful Ransomware Virus Recovery
A business hired Progent after their network was brought down by the Ryuk crypto-ransomware. Ryuk is thought to have been deployed by Northern Korean state cybercriminals, suspected of using technology leaked from the U.S. NSA organization. Ryuk seeks specific businesses with little or no tolerance for operational disruption and is among the most profitable versions of ransomware. Major organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturing company headquartered in the Chicago metro area and has about 500 staff members. The Ryuk penetration had disabled all essential operations and manufacturing capabilities. The majority of the client's information backups had been online at the beginning of the intrusion and were destroyed. The client was pursuing financing for paying the ransom demand (in excess of $200K) and praying for good luck, but in the end brought in Progent.

"I can't speak enough in regards to the care Progent gave us throughout the most stressful time of (our) businesses life. We most likely would have paid the cybercriminals if not for the confidence the Progent team provided us. The fact that you could get our e-mail and key applications back in less than one week was beyond my wildest dreams. Each person I interacted with or texted at Progent was hell bent on getting our company operational and was working non-stop on our behalf."

Progent worked with the customer to quickly get our arms around and assign priority to the essential elements that had to be addressed in order to continue departmental operations:

  • Active Directory
  • Microsoft Exchange
  • Accounting/MRP
To get going, Progent adhered to ransomware penetration mitigation industry best practices by isolating and disinfecting systems. Progent then began the work of rebuilding Microsoft Active Directory, the foundation of enterprise networks built on Microsoft Windows Server technology. Microsoft Exchange messaging will not function without Windows AD, and the customer's MRP system used Microsoft SQL Server, which requires Active Directory for authentication to the information.

Within 48 hours, Progent was able to recover Active Directory to its pre-intrusion state. Progent then performed rebuilding and storage recovery of needed applications. All Microsoft Exchange Server schema and attributes were intact, which facilitated the restore of Exchange. Progent was also able to assemble local OST data files (Microsoft Outlook Off-Line Folder Files) on staff desktop computers and laptops in order to recover mail information. A not too old off-line backup of the businesses accounting/MRP systems made them able to recover these vital programs back on-line. Although significant work needed to be completed to recover fully from the Ryuk event, the most important systems were returned to operations quickly:

"For the most part, the manufacturing operation ran fairly normal throughout and we produced all customer orders."

During the following few weeks critical milestones in the restoration process were made through close collaboration between Progent consultants and the client:

  • Self-hosted web sites were brought back up without losing any data.
  • The MailStore Exchange Server containing more than 4 million historical emails was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control modules were 100% recovered.
  • A new Palo Alto Networks 850 firewall was deployed.
  • Most of the user desktops and notebooks were fully operational.

"A huge amount of what went on those first few days is mostly a haze for me, but our team will not forget the care all of your team put in to help get our business back. I have trusted Progent for the past 10 years, possibly more, and every time I needed help Progent has outperformed my expectations and delivered as promised. This situation was a Herculean accomplishment."

A probable business disaster was evaded by top-tier professionals, a broad spectrum of subject matter expertise, and tight teamwork. Although in hindsight the crypto-ransomware virus penetration described here would have been stopped with up-to-date security technology and recognized best practices, user education, and properly executed security procedures for data protection and keeping systems up to date with security patches, the fact is that state-sponsored criminal cyber gangs from China, North Korea and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware incursion, remember that Progent's team of experts has proven experience in ransomware virus blocking, mitigation, and information systems restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others who were helping), thanks very much for making it so I could get rested after we made it through the first week. All of you did an fabulous job, and if any of your team is in the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Southfield
For ransomware cleanup expertise in the Southfield metro area, phone Progent at 800-462-8800 or visit Contact Progent.

An index of content::

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    Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting. Progent maintains a group of network consultants located in the vicinity of Tampa, and Progent can also provide online expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness consultants. Progent can also help your business to plan and execute a move to the Flexential facility by providing services such as designing system configuration, specifying hardware components, system configuration and testing, troubleshooting, streamling remote management, and training your IT staff.

  • Support Services SharePoint 2010 Southfield-Livonia, MI Support and Setup SharePoint 2010
  • Support and Integration Meraki and Nexus Switch IT Services Meraki Switch Upgrade
  • Southfield-Novi, MI, United States Southfield Avaddon Ransomware Recovery
  • Support and Setup Temporary Staffing Temporary IT Staff Augmentation Services Online Support Services
  • Symantec VPN Security Services Symantec VelociRaptor Network Security Auditing
  • Technical Support CRISC Certified Risk Mitigation Computer Engineer

  • Cybersecurity Audit Specialist
    CISA Certified Protecting

    The CISA accreditation is a prestigious qualification that represents expertise in information system security auditing. Accredited by ANSI, the CISA accreditation requires that candidates undergo a comprehensive examination given by the ISACA international professional group. Progent offers the services of a CISA-Premier network security audit professional able to help businesses in the areas of IS audit services, IT governance, systems and architecture ROI, IT support, protection of data assets, and business continuity planning.

  • Technical Support Outsource Southfield-Detroit 24-Hour Detroit Consultancy Services Group

  • MCSE Expert Certified SQL Server 2008 Upgrade Help
    Microsoft T-SQL Integration Companies

    SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid development of a new generation of high-end programs that can provide your business a significant competitive edge. SQL Server features built-in support for XML and the ability to communicate across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 engineers, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and managing Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET environment.

  • Technology Consulting Microsoft DPM Offsite Data Backup Service Offsite Managed Backup Service Services
  • Technology Professional UNIX Solaris Engineer
  • Immediate Southfield Egregor Crypto-Ransomware Remediation Southfield-Novi, MI, US
  • Technology Professional Ubuntu Linux Linux Information Technology Consulting

  • Microsoft SCOM Migration Technical Consultant
    SCOM Management Packs Network Engineer

    Progent's Microsoft-certified consulting experts have more than 10 years of background planning, deploying, enhancing and repairing SCOM solutions and can provide organizations of any size expert online or onsite consulting support for SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources efficiently, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also help you to import and customize Microsoft SCOM 2012 management packs based on industry best practices for monitoring network fabric and Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or on-premises troubleshooting to help you to remediate serious issues uncovered by System Center 2012 Operations Manager.

  • Technology Professional VMware Private Cloud VMware ESX Server Consult
  • Top Dynamics GP Update Engineers Akron, OH Dynamics GP Migration Specialists Akron, OH
  • Top Shared Call Center Remote Support Supplemental Helpdesk Integration Support
  • Southfield Crypto-Ransomware Removal Southfield-Livonia, Michigan
  • Top Telecommuters Southfield Consulting - Collaboration Systems Assistance Southfield-Troy, MI Work at Home Employees Southfield Expertise - Collaboration Systems Expertise Southfield Michigan
  • Troubleshooting At Home Employees Collaboration Telecommuter Collaboration Software Computer Consultants
  • UNIX Firewall Support Cybersecurity Contractors Solaris
  • Southfield-Troy, MI Southfield Hermes Ransomware Remediation
  • UNIX Online Network Assessment UNIX Online Small Business Computer Consultant
  • Unified Communications Manager Express Professionals VoIP Infrastructure Solution for SIP Troubleshooting

  • Planning Phase: Design and Architecture Proposals installation and Administration
    Project Methodology Small Business IT Consulting Company

    In conducting IT projects for enterprise customers, Progent uses a phased methodology based on specified milestones in order to meet financial, timing and technical targets while minimizing business disruption. Progent's Enterprise Services Methodology utilizes industry project management standards based on the leading practices described by the Microsoft MSF methodology which includes requirements definition, design proposals, pilots, design adjustments, and expert implementation. All facets are documented to provide a detailed summary of IT services delivered and to help in downstream system support.

  • Urgent 2500 Wireless Controller Specialist Consulting Services 2500 Wireless Controller
  • Urgent ProSight Email Guard Outbound Email Encryption Technology Professional Engineer Cloud-managed Email Security
  • Southfield Phobos Ransomware Repair Southfield-Troy, Michigan
  • Virtualization Specialist Server Virtualization On-site Technical Support

  • Windows 2008 R2 Engineer
    Windows Server 2008 Security On-site Support

    Progent's Microsoft-certified consultants can assist you you to calculate the advantages of Windows Server 2008 for your company, create pilot programs and rollout plans, integrate Windows Server 2008 with your IT infrastructure and workload, educate your IT staff how to run enhanced administration utilities, and deliver continuing consulting and technical support via low-cost options including Helpdesk support and online technical support.

  • Windows SBS 2008 Consultants Professional Windows SBS 2008
  • Windows Virtual Desktop for Apple Mac Online Technical Support Open Now Windows Desktop Simulation on Apple Mac Computer Consultants
  • Work from Home Employees Southfield Consulting Services - Call Desk Outsourcing Consulting and Support Services Southfield-Detroit Work from Home Employees Southfield Assistance - Help Desk Outsourcing Consulting Southfield-Farmington Hills, MI

  • MSP360 SQL Backup Consulting Services
    MSP360 GSuite Backup Support and Integration

    Progent's data protection experts can assist you to design, implement and manage a backupup/restore plan based on MSP360 Backup software to protect your IT resources residing on any major public cloud. Progent offers monitoring and remote management to prevent data loss resulting from human miscues, system error, ill-intentioned insiders, and malware assaults like ransomware.

  • ransomware hot line Consultancy Ryuk ransomware hot line Engineers
  • ransomware removal and file restore Consultant Services Specialists ransomware removal and restore

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