Ransomware : Your Worst Information Technology Nightmare
Ransomware  Remediation ExpertsRansomware has become a too-frequent cyberplague that presents an existential danger for businesses unprepared for an attack. Multiple generations of ransomware such as Reveton, WannaCry, Bad Rabbit, NotPetya and MongoLock cryptoworms have been running rampant for many years and continue to inflict damage. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus frequent as yet unnamed newcomers, not only do encryption of online information but also infect many accessible system restores and backups. Data synched to cloud environments can also be rendered useless. In a vulnerable environment, it can render automatic restore operations hopeless and basically knocks the datacenter back to zero.

Getting back online services and data after a crypto-ransomware outage becomes a race against time as the victim struggles to stop the spread and clear the ransomware and to restore enterprise-critical activity. Due to the fact that ransomware takes time to spread, attacks are often launched on weekends and holidays, when attacks are likely to take more time to discover. This compounds the difficulty of rapidly assembling and organizing a capable response team.

Progent makes available an assortment of support services for protecting Southfield businesses from crypto-ransomware events. Among these are user training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, in addition to setup and configuration of the latest generation security appliances with machine learning technology to quickly identify and extinguish day-zero cyber threats. Progent in addition offers the assistance of veteran ransomware recovery professionals with the skills and commitment to restore a compromised environment as soon as possible.

Progent's Crypto-Ransomware Restoration Services
Following a ransomware penetration, even paying the ransom demands in cryptocurrency does not provide any assurance that cyber criminals will provide the codes to decipher all your information. Kaspersky determined that 17% of ransomware victims never restored their information after having paid the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average crypto-ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller organizations. The alternative is to setup from scratch the key parts of your Information Technology environment. Without access to full information backups, this requires a wide range of skills, top notch team management, and the willingness to work non-stop until the recovery project is done.

For twenty years, Progent has provided expert IT services for businesses across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded high-level certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity engineers have earned internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience with financial systems and ERP software solutions. This breadth of experience gives Progent the capability to efficiently understand critical systems and integrate the surviving components of your IT system after a ransomware event and assemble them into an operational system.

Progent's ransomware group uses top notch project management tools to orchestrate the sophisticated recovery process. Progent understands the urgency of acting rapidly and in concert with a client's management and Information Technology resources to prioritize tasks and to get the most important systems back online as fast as humanly possible.

Client Case Study: A Successful Crypto-Ransomware Virus Response
A customer engaged Progent after their company was crashed by Ryuk crypto-ransomware. Ryuk is thought to have been launched by Northern Korean government sponsored cybercriminals, possibly using techniques exposed from Americaís National Security Agency. Ryuk attacks specific organizations with limited ability to sustain operational disruption and is one of the most profitable iterations of crypto-ransomware. Headline targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a single-location manufacturing business headquartered in Chicago and has around 500 workers. The Ryuk attack had frozen all essential operations and manufacturing capabilities. The majority of the client's data protection had been on-line at the start of the attack and were eventually encrypted. The client was evaluating paying the ransom demand (in excess of $200K) and praying for the best, but ultimately called Progent.


"I cannot tell you enough in regards to the help Progent provided us during the most stressful time of (our) businesses survival. We may have had to pay the hackers behind this attack except for the confidence the Progent group provided us. That you could get our e-mail and critical servers back on-line quicker than a week was incredible. Every single person I got help from or communicated with at Progent was amazingly focused on getting us operational and was working at all hours on our behalf."

Progent worked with the client to quickly understand and prioritize the essential elements that needed to be addressed to make it possible to resume business operations:

  • Windows Active Directory
  • Electronic Mail
  • Financials/MRP
To get going, Progent followed AV/Malware Processes event mitigation best practices by halting lateral movement and cleaning up infected systems. Progent then initiated the process of bringing back online Microsoft Active Directory, the heart of enterprise networks built on Microsoft Windows Server technology. Exchange messaging will not operate without Windows AD, and the customerís accounting and MRP applications used Microsoft SQL Server, which requires Active Directory services for access to the information.

Within two days, Progent was able to restore Active Directory services to its pre-intrusion state. Progent then performed setup and storage recovery of mission critical systems. All Microsoft Exchange Server ties and configuration information were usable, which greatly helped the rebuild of Exchange. Progent was able to locate non-encrypted OST data files (Outlook Off-Line Data Files) on various workstations and laptops in order to recover mail information. A not too old off-line backup of the businesses accounting/ERP systems made it possible to return these vital programs back available to users. Although major work was left to recover completely from the Ryuk attack, the most important services were restored rapidly:


"For the most part, the manufacturing operation never missed a beat and we made all customer shipments."

Throughout the following month key milestones in the restoration project were achieved through close cooperation between Progent engineers and the client:

  • In-house web sites were restored with no loss of data.
  • The MailStore Server containing more than four million archived emails was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory Control capabilities were fully recovered.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • Nearly all of the user workstations were operational.

"So much of what went on in the initial days is mostly a fog for me, but my management will not soon forget the commitment each of you accomplished to give us our company back. Iíve utilized Progent for at least 10 years, possibly more, and every time I needed help Progent has impressed me and delivered. This situation was a Herculean accomplishment."

Conclusion
A probable company-ending catastrophe was evaded due to top-tier professionals, a wide range of technical expertise, and close collaboration. Although in analyzing the event afterwards the crypto-ransomware virus penetration described here would have been identified and stopped with modern security technology and recognized best practices, user training, and well thought out incident response procedures for information protection and proper patching controls, the reality remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and are not going away. If you do get hit by a ransomware penetration, remember that Progent's team of professionals has substantial experience in crypto-ransomware virus blocking, mitigation, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others that were helping), thanks very much for making it so I could get some sleep after we got over the initial push. Everyone did an incredible job, and if any of your team is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    ProSight Data Protection Services ECHO from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information.

  • Remote Computer Consultants Employment Network Consultants Part-Time Jobs
  • Remote Employees Video Conferencing Support and Setup Work at Home Video Conferencing Remote Support Services

  • Meraki 802.11ac Access Point Upgrade On-site Support
    Support and Setup Meraki Cloud Management

    Progent's Cisco Meraki wireless access point consultants offer online and onsite support services to help organizations of all sizes to design, deploy, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to configure and manage Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to build a seamless ecosystem that delivers identical access, performance, security compliance, manageability and uptime for wired and Wi-Fi clients irrespective of their mobility or computing device.

  • Remote Support Services Windows Server 2012 R2 Storage Spaces Specialists Windows Server 2012R2
  • Retail Management System Support and Integration Reporting MAS 90
  • SCDPM 2012 Upgrade Computer Consultants SCDPM 2012 and Windows Server 2012 Online Troubleshooting
  • SCDPM and Azure Backup Help and Support Computer Consultants SCDPM Backup and Restore
  • SCOM 2016 Network Consultant Network Engineer System Center 2016 Virtual Machine Manager
  • SQL Server 2012 Monitoring Online Consulting PowerPivot for Excel Troubleshooting
  • SQL Server 2016 Capacity Planning Technology Consulting SQL Server 2016 Backup Configuration
  • SQL Server 2017 Monitoring Professional SQL Server 2017 and VMWare Troubleshooting
  • SQL Server Replication Specialists SQL Server Replication Consult
  • SQL Server Reporting Services On-site Support SQL Server 2017 On-site Technical Support
  • Security Consultancy Network Intrusion Detection Information Assurance Network Security Evaluation
  • Security Technology Consulting Southfield-Farmington Hills, MI CISSP Firewall Configure Southfield-Detroit, United States
  • Services 64-bit Processing Consultancy 64-bit Migration

  • Small Office Outsourcing Firm
    Small Office Information Technology Outsourcing Company

    Progent is a pioneer in cost-effectively delivering world-class IT support to small businesses. Progent's success in addressing the IT service requirements of the chronically underserved small company market is the cumulative outcome of key technical and process breakthroughs that have removed much of the traditional expenses out of administering IT support, added unmatched professional skill into the IT service mechanism, and dramatically accelerated the solution process.

  • Shared Service Desk Network Consultant Extended Helpdesk Support and Integration
  • Shared Service Desk Online Support Services Remote Cisco Experts Supplemental Help Desk Online Support Services
  • Sharepoint Portal Server Remote Consulting Outsourced IT Services Small Business Server

  • Open Now Redhat Linux Engineers
    Debian Linux Specialist

    Progent's Linux support services provide small and mid-size businesses and developers help with administering and maintaining Linux computers that coexist with Microsoft-based technology. Progent offers your organization access to Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of expertise offers you a convenient one-stop consulting firm to show you how to build and maintain a secure and robust mixed-platform network and communications environment that supports Linux and Microsoft interoperability by integrating Windows with leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

  • Small Business 500 Access Point Network Engineer Small Business 300 Access Point Onsite Technical Support
  • Small Business Help Mid-size Business Computer System Consultant
  • 24/7/365 Southfield Hermes Ransomware Repair Southfield Michigan
  • Small Company Support Small Business Technology Consulting Services

  • After Hours SBS 2008 Setup and Support
    SBS Network Consulting

    Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the basis for a powerful but manageable information. The IT demands of the Microsoft .NET components included with Small Business Server calls for a computer support expert with real-world experience planning and building seamless, end-to-end business network environments. Progent's Microsoft Small Business Server professionals have an average of over a decade of background supporting computer systems based on Microsoft technology. This expertise ensures you results in deploying, administering, and repairing network environments that incorporate the SBS Server package of servers and productivity software.

  • Small Office Support and Help Microsoft, Cisco and Security Certified Experts Small Company IT Consulting
  • Southfield Spora Crypto-Ransomware File-Recovery Southfield-Plymouth, MI
  • Southfield At Home Workers Cloud Integration Systems Guidance Southfield-Detroit , MI Southfield Work from Home Employees Cloud Integration Technology Consulting Experts Southfield-Farmington Hills

  • Urgent Catalyst 2960 Switch Remote Support
    Catalyst Switch IOS-XR Computer Consulting

    With Catalyst switches for small and mid-size companies, Cisco allows organizations to realize the full benefits of bringing smart traffic control into their networks. Cisco's switch technology allows you to enable features to make your network infrastructure highly robust to handle time-critical needs, scalable to facilitate growth, safe enough to guard restricted data, and designed for prioritizing and managing all traffic to optimize system performance. Progent's CCIE and CCNP certified consultants can help you pick out and integrate Cisco switches appropriate for your company. In addition, Progent's certified security specialists can show you how to develop a strategic security plan and set up Cisco switches so they help enforce your security policies. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2950 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 Series Switches.

  • Southfield Crypto-Ransomware Preparedness Report Southfield Southfield Ransomware Maze Readiness Checkup Southfield-Novi, Michigan
  • Southfield Dharma Crypto-Ransomware Repair Southfield-Troy, Michigan 24-7 Southfield Spora Ransomware Rollback
  • Southfield MongoLock Ransomware Negotiation Consultants Urgent Southfield Ransomware Negotiation Consulting Southfield, MI
  • Southfield Netwalker Ransomware Forensics Analysis Southfield Southfield Nephilim Crypto-Ransomware Forensics Southfield-Dearborn, Michigan
  • Southfield Offsite Workforce Setup Consulting and Support Services Southfield, Michigan Teleworkers Southfield Expertise - Setup Expertise Southfield-Livonia

  • Microsoft Windows Server 2003 Cluster Consultants
    Windows 2003 Cluster Consultant Services

    Progentís Disaster Recovery/Business Continuity consultants offer in-depth backgrounds assisting small and mid-size businesses to minimize system downtime by providing cost-effective online consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, backup/restore systems, and non-disruptive maintenance. Progentís business continuity experts can help you to develop and validate a sensible business continuity plan that matches your business needs and budget. Progentís disaster recovery engineers can help you to architect, implement, and support fault-tolerant technologies such as non-stop Internet connectivity, virtualized servers, clustering, network load balancing, transparent online backup, and geographically dispersed data centers.

  • Southfield Ryuk Crypto-Ransomware Mitigation Southfield-Troy, Michigan Southfield Avaddon Crypto-Ransomware Remediation
  • Southfield Teleworkers Endpoint Security Solutions Consulting Southfield-Novi Southfield At Home Workforce Network Security Solutions Consultants Southfield-Ann Arbor, MI
  • Southfield Teleworkers Integration Solutions Consultants Southfield-Plymouth, MI Remote Workers Southfield Guidance - Solutions Consulting Experts Southfield-Farmington Hills
  • Southfield WannaCry Ransomware Hot Line MongoLock Ransomware Hot Line Southfield Michigan
  • Southfield-Farmington Hills Network Security Consulting Southfield-Warren Network Specialist
  • Southfield-Troy Microsoft SharePoint Server 2013 Configuration Online Help SharePoint Server 2019
  • Southfield-Troy Southfield Hermes Crypto-Ransomware System-Restore Southfield Locky Crypto-Ransomware Operational-Recovery Southfield-Dearborn, MI

  • Network Manager Cisco Security
    Urgent Cisco Remote Access Networking Group

    Progent offers fast remote support from Cisco-certified CCIE network infrastructure consultants. Progent's CCIE consultants can link to your network using powerful remote diagnostic tools to provide quick and economical analysis and remediation of urgent network infrastructure problems.

  • Southfield-Troy, MI 24x7 Teleworkers Consulting and Support Services near Southfield - Conferencing Technology Consulting Services Southfield-Ann Arbor, Michigan Southfield At Home Workers Video Conferencing Technology Assistance
  • Specialist Internal Security Inventory Information Risk Evaluation Engineer
  • Staffing for IT Service Organizations Southfield-Novi, Michigan Immediate Temporary IT Support Staffing Help Consulting Support Southfield-Ann Arbor, MI
  • Sun Solaris Cybersecurity Tech Services Security Consultant Solaris
  • Symantec VPN Cybersecurity Firms After Hours Symantec Raptor Network Security Testing

  • 8540 wireless controller Engineer
    Technical Consultant Wave 2 wireless controller

    Cisco's Catalyst line of Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and control of Wi-Fi APs, tuning wireless performance by reducing the effect of radio frequency congestion, improving Wi-Fi uptime with rapid auto-failover, and strengthening data security by detecting cyber threats and filtering network traffic based on user type and locale. Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can help you to maintain and debug your current Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller technology.

  • TMG 2010 Cybersecurity Tech Services ISA 2006 Firewall Consulting
  • Teleworkers Consulting Experts nearby Southfield - Call Desk Outsourcing Consulting and Support Services Southfield-Livonia Remote Workforce Southfield Consulting and Support Services - Call Desk Solutions Guidance Southfield
  • Top Dynamics GP Accounting Support Microsoft Dynamics GP Support
  • Top Quality Design Firm Microsoft SQL 2008 Southfield-Ann Arbor Southfield-Ann Arbor, Michigan Microsoft SQL 2008 Online Troubleshooting
  • Top Rated Engineers Microsoft Project Server Scheduling Microsoft Project Server Workflow Class
  • Top Rated Network Security Test VPN Security After Hours Intrusion Protection Systems Security Certification
  • Top Remote DPM Backup and Restore Service Consultants Offsite DPM Data Backup Service Support and Integration

  • Cybersecurity Architecture Specialists
    ISSAP Intrusion Detection

    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status through rigorous testing and extensive experience with information security architecture. ISSAP security experts possess comprehensive knowledge of access control systems and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security experts can assist your business with all aspects of secure network architecture.

  • Top Windows Server 2012 R2 Configuration Manager Remote Support Windows Server 2012R2 Hyper-V Remote Technical Support

  • Microsoft Experts Microsoft 365 Deployment Readiness Setup and Support
    Award Winning Microsoft 365 Single Sign On Specialists

    Microsoft supports seamless hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have certain Exchange mailboxes located at your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help your organization with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online, Exchange Online} solution. Progent's Exchange specialists can deliver occasional expertise to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on time and within budget.

  • Ubiquiti WiFi access point Online Support Consulting Services WiFi Security
  • Urgent ProSight SSL certificate management Consultancy password management Professionals
  • VMware Site Recovery Manager Testing Consultant VMware SRM and NSX Disaster Recovery Consult

  • Microsoft Exchange 2003 Upgrade Onsite Technical Support
    Microsoft Exchange 2003 Upgrade Technical Consultant

    Progent's expert support team can help you design and implement a smooth in-place Microsoft Exchange 2003 migration plan that avoids productivity disruption, reduces ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complicated multiple server or multi-location migrations, Progent has the experience to complete your project rapidly and economically. Progent's Exchange 2003 support, repair, and design offerings include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.

  • Southfield Netwalker Ransomware Cleanup Southfield-Troy
  • Virtual Machine Manager 2016 Engineer Help and Support SCVMM 2016 Storage Replica
  • Virtualization Engineer Consultant Server Management
  • Wave 2 WiFi migration Consulting 802.11ac Migration Technical Support
  • Windows Server 2016 Cloud Witness Engineers Microsoft Technical Support Windows Server 2016 Disaster Recovery Planning
  • Work from Home Data Protection Information Technology Consulting At Home Employees Data Protection Computer Consulting
  • Work from Home Employees Southfield Consulting Services - Backup/Restore Technology Consulting Experts Southfield-Troy, Michigan Work from Home Employees Southfield Guidance - Data Protection Solutions Consulting Experts Southfield-Troy, Michigan

  • Microsoft Certified Expert Technology Consulting Services Office SharePoint Server 2007
    SharePoint 2007 Online Support

    Progent's Microsoft-certified consultants can show you how to rationalize the economic case for deploying Microsoft SharePoint Server 2007, advise you on the appropriate version of SharePoint Portal Server for your circumstances, offer configuration and integration services, assist you to set up Microsoft SQL Server as a back-end DBM, improve your network integrity, integrate your standard and custom application software to operate with SharePoint Portal Server 2007, design a comprehensive security plan that includes portal technology, and provide maintenance and Help Desk support.

  • iPhone patch management Consultant Services Biggest Services iPad patch management
  • Southfield DopplePaymer Ransomware Cleanup Southfield-Livonia, United States
  • network evaluation Lab Engineer Capacity Planning Test Lab Technology Professional
  • scom 2016 SharePoint integration Specialist scom 2016 Nano Server integration Consultant

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