Crypto-Ransomware : Your Feared Information Technology Nightmare
Ransomware  Remediation ExpertsRansomware has become a too-frequent cyber pandemic that represents an extinction-level threat for organizations vulnerable to an attack. Versions of ransomware like the CryptoLocker, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been circulating for years and still cause havoc. Modern versions of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with daily unnamed viruses, not only do encryption of on-line data but also infect most configured system protection. Information replicated to cloud environments can also be corrupted. In a poorly architected system, this can render automatic recovery hopeless and basically knocks the entire system back to square one.

Restoring applications and information following a ransomware attack becomes a race against time as the victim fights to contain the damage and cleanup the virus and to resume mission-critical operations. Due to the fact that ransomware takes time to move laterally, penetrations are frequently launched on weekends, when attacks may take more time to discover. This compounds the difficulty of rapidly marshalling and coordinating an experienced mitigation team.

Progent has an assortment of support services for securing Southfield organizations from ransomware events. These include staff training to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring for remote monitoring and management, along with deployment of modern security appliances with machine learning technology to intelligently detect and disable new cyber attacks. Progent also can provide the assistance of experienced ransomware recovery consultants with the talent and perseverance to restore a compromised system as quickly as possible.

Progent's Ransomware Recovery Help
After a crypto-ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not guarantee that cyber criminals will provide the needed codes to unencrypt any of your information. Kaspersky Labs determined that 17% of ransomware victims never restored their files even after having sent off the ransom, resulting in increased losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be around $13,000 for small businesses. The fallback is to re-install the critical components of your Information Technology environment. Absent the availability of essential system backups, this requires a wide complement of skills, well-coordinated team management, and the willingness to work non-stop until the recovery project is over.

For twenty years, Progent has made available professional IT services for companies across the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have been awarded top certifications in key technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have garnered internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise with accounting and ERP applications. This breadth of expertise provides Progent the capability to knowledgably ascertain important systems and consolidate the surviving components of your network environment following a crypto-ransomware attack and assemble them into an operational network.

Progent's security team has state-of-the-art project management tools to orchestrate the complex recovery process. Progent appreciates the importance of working swiftly and in unison with a customerís management and Information Technology team members to assign priority to tasks and to put essential services back on line as fast as possible.

Client Story: A Successful Crypto-Ransomware Attack Recovery
A small business hired Progent after their network system was penetrated by the Ryuk crypto-ransomware. Ryuk is believed to have been created by North Korean state cybercriminals, possibly using algorithms exposed from Americaís NSA organization. Ryuk targets specific organizations with limited room for disruption and is one of the most lucrative instances of crypto-ransomware. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing business based in the Chicago metro area with around 500 employees. The Ryuk attack had frozen all company operations and manufacturing processes. Most of the client's system backups had been online at the beginning of the intrusion and were damaged. The client was evaluating paying the ransom (exceeding two hundred thousand dollars) and praying for good luck, but ultimately made the decision to use Progent.


"I canít say enough in regards to the help Progent gave us during the most stressful period of (our) businesses life. We had little choice but to pay the cybercriminals except for the confidence the Progent team gave us. The fact that you were able to get our e-mail system and critical servers back into operation in less than one week was earth shattering. Each person I got help from or communicated with at Progent was urgently focused on getting us operational and was working breakneck pace to bail us out."

Progent worked with the customer to rapidly understand and assign priority to the essential applications that needed to be addressed to make it possible to restart departmental functions:

  • Windows Active Directory
  • Microsoft Exchange
  • MRP System
To get going, Progent adhered to ransomware penetration mitigation best practices by isolating and removing active viruses. Progent then began the process of restoring Active Directory, the foundation of enterprise systems built upon Microsoft technology. Microsoft Exchange messaging will not work without Active Directory, and the customerís financials and MRP applications utilized SQL Server, which requires Active Directory for access to the database.

Within two days, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then performed setup and hard drive recovery of the most important servers. All Exchange schema and attributes were intact, which greatly helped the rebuild of Exchange. Progent was able to collect local OST files (Microsoft Outlook Offline Folder Files) on staff workstations to recover mail data. A recent off-line backup of the client's financials/MRP systems made them able to recover these required applications back on-line. Although significant work was left to recover totally from the Ryuk attack, critical services were restored quickly:


"For the most part, the production manufacturing operation was never shut down and we produced all customer deliverables."

Over the next month important milestones in the restoration project were completed in close collaboration between Progent consultants and the client:

  • Self-hosted web sites were brought back up with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding four million historical emails was spun up and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/AR/Inventory Control capabilities were fully recovered.
  • A new Palo Alto 850 firewall was installed and configured.
  • Nearly all of the desktop computers were functioning as before the incident.

"So much of what occurred in the initial days is nearly entirely a fog for me, but I will not forget the urgency each and every one of the team put in to give us our business back. Iíve been working together with Progent for the past ten years, possibly more, and every time Progent has outperformed my expectations and delivered as promised. This event was the most impressive ever."

Conclusion
A likely enterprise-killing catastrophe was averted with top-tier experts, a wide array of IT skills, and close collaboration. Although in retrospect the ransomware penetration detailed here should have been identified and stopped with current security technology and security best practices, team education, and appropriate incident response procedures for data backup and proper patching controls, the reality remains that government-sponsored cyber criminals from Russia, China and elsewhere are relentless and are not going away. If you do fall victim to a ransomware penetration, feel confident that Progent's team of experts has proven experience in crypto-ransomware virus blocking, mitigation, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thanks very much for allowing me to get some sleep after we made it through the initial fire. All of you did an fabulous job, and if any of your team is in the Chicago area, dinner is on me!"

Download the Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

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    Virtual Server Consulting

    With virtual servers, companies can run multiple virtual machines on a single physical server. Virtual server technology allows IT organizations to enjoy all the advantages of server isolation, while avoiding the costs that goes with buying extra server equipment. Virtualization is the enabling technology for building private clouds, which provide important benefits such as lowering the costs of hardware, datacenter facilities, and administration while enhancing data security, system availability, and disaster recovery. Other useful server management technologies are server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's certified server management specialists can help you with all aspects of server consolidation and administration to allow your business to contain costs and save time.

  • Services Google Cloud Machine Learning Google Cloud Compute Engine solutions Engineers
  • Services Private Cloud Integration Technology Professional Private Cloud Services
  • Setup and Support Active Directory DS Active Directory DS Support
  • SharePoint 2007 Remote Support SharePoint 2007 Technical Consultant

  • Email Polymorphic Virus Protection Consulting Services
    ProSight Email Content Filtering Service Consulting

    Progent's ProSight Email Guard uses the technology of leading data security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

  • Southfield-Livonia, Michigan Southfield Egregor Ransomware Recovery
  • SharePoint Server 2013 Engineer Southfield-Plymouth, Michigan Southfield, Michigan SharePoint Server 2013 IT Consultants

  • Apple Mac Directory Harvest Attack Defense Cybersecurity Firms
    Mac Network Security Engineers

    Progent's certified security staff can help you safeguard your Mac environment through expert services such as performing security audits, clean up after virus and worm penetrations, configuring firewalls, implementing safe remote and mobile access, deploying automated software for defense against viruses, spam, and malware, and developing a comprehensive security plan adapted for the particular objectives of your corporate information system.

  • Short-Term IT Staffing Support Consulting Services Southfield-Detroit , Michigan Temporary IT Staffing Support Consulting Specialist
  • Small Business 500 Access Point Online Help Cisco Certified Experts Small Business WAP371 Setup and Support
  • Small Business IT Outsourcing Fault Tolerant Email Exchange Computer Network Support Firms

  • On-site Technical Support Meraki Wi-Fi Access Point
    Top Meraki MR62 Access Point Troubleshooting

    Progent's Meraki Wi-Fi access point consultants provide remote and onsite support services to help organizations of all sizes to plan, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to set up and support Cisco's Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology including Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive ecosystem that delivers identical access, responsiveness, security, manageability and uptime for wired and wireless clients regardless of their mobility or device.

  • Small Business Network Consulting Group Microsoft Consulting Best Practices Emergency Access to External Support Databases Network Support Service

  • Remote Microsoft SMS Server Remote Technical Support
    SMS Server 2003 Upgrade Support

    Progentís Microsoft experts provide small and mid-size businesses enterprise-grade consulting services for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's solutions for change and deployment automation. System Center Configuration Manager is the new name for the update management solution previously called Systems Management Server. System Center Configuration Manager offers a range of new features to SMS Server 2003 such as full automation, integrated Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progentís certified consulting professionals can show you how to use SMS or Configuration Manager economically for streamlined operating system and application installation, security patch administration, application metering, and software license compliance. Progent's engineers can also assist your company to migrate efficiently from Systems Management Server 2003 to System Center Configuration Manager 2007.

  • Small Business Technology Consulting Small Business Service Providers
  • Small Business WAPs Computer Consultant On-site Technical Support Small Business WAP500 AP

  • Cisco Architecture Server Consultants
    Cisco Remote Access Small Business Outsourcing IT

    Progent's CCIE-certified networking consultants have extensive experience helping Internet Service Providers to design, deploy, manage, tune, and debug fault-tolerant, scalable connectivity environments appropriate for shared public networks.

  • Solaris System Consultants Immediate Consultant Linux
  • Southfield Conti Ransomware Negotiation Services Southfield-Plymouth, Michigan Southfield Ryuk Crypto-Ransomware Negotiation Services Southfield-Novi, Michigan, USA
  • Southfield Crypto-Ransomware Cleanup Support Services Southfield-Livonia Southfield-Plymouth, Michigan Southfield Immediate CryptoLocker Recovery Experts

  • Immediate Juniper SSG320M Router Security Firms
    Juniper SSG Series Router Firewall Network Install

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

  • Southfield Maze Ransomware Repair Southfield-Dearborn, Michigan Southfield Netwalker Ransomware Removal Southfield-Farmington Hills
  • Southfield Snatch Crypto-Ransomware Repair Southfield-Plymouth, MI
  • Southfield Microsoft Dynamics GP-Great Plains Customization Experts Southfield-Dearborn, MI Microsoft Dynamics GP-Great Plains Vendor near me in Southfield - Customization Programming and Support Southfield-Troy, Michigan
  • Southfield MongoLock Crypto-Ransomware Forensics Investigation Southfield-Dearborn, Michigan Biggest Southfield Dharma Crypto-Ransomware Forensics Southfield-Farmington Hills, Michigan
  • Southfield Offsite Workforce Endpoint Management Solutions Assistance Southfield-Troy, Michigan Teleworkers Southfield Consulting Experts - Management Tools Assistance Southfield Michigan

  • Unified CM SIP gateway On-site Support
    Unified Communications Manager IM and Presence Service Consulting Services

    Cisco Cisco Unified Communications Manager (CUCM), originally named CallManager, acts as the center of Cisco's collaboration platform. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating tightly with apps such as Unified CM IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's Cisco-certified consultants can deliver efficient and budget-friendly online and onsite support to assist organizations of any size to create and maintain Unified CM environments by providing Cisco Unified Communications Manager configuration and technical support services that add maximum business value. Progent can help with any facet of CUCM setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, installing ISR G2 routers with CUBE VoIP networking support, designing UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

  • Southfield WannaCry Crypto-Ransomware Cleanup Southfield-Novi, MI
  • Southfield Ransomware Ryuk Preparedness Consultation Southfield-Livonia, MI Remote Southfield Ransomware WannaCry Readiness Evaluation Southfield-Plymouth, MI
  • Southfield Snatch Ransomware Operational Recovery Southfield, United States Southfield Conti Crypto-Ransomware Recovery Southfield-Livonia, Michigan

  • macOS Configuration Consultants
    OS X Online Specialist

    Progent offers nationwide remote technical support and consulting services for companies who operate Apple Mac networks or whose information systems feature a mix of Mac with Microsoft Windows technology. Progent's engineers can provide Apple macOS and OS X clients a range of IT services including desktop support, upgrading to the latest edition of Mac OS X from earlier versions of Apple macOS and OS X, plus help with Mac applications. Progent can also assist you with iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Online network consulting offers optimum leverage for your IT budget by preserving client efficiency and shortening the time billed for network repair services. Advanced online access utilities and skilled technicians and engineers combine to enable Progent to handle most network issues without squandering time and expense by traveling to your site. In the vast majority of cases your IT issues can be dealt with over the phone or through a combination of phone help and remote access. Progent can put you in touch with Cisco certified CCIE network experts and CISM and CISSP certified security specialists to help with the most challenging network problems.

  • Southfield Work from Home Employees Network Security Solutions Assistance Southfield-Plymouth Remote Workforce Assistance - Southfield - Security Solutions Consulting
  • Southfield-Plymouth, Michigan, U.S.A. Southfield Remote Workers Collaboration Systems Consultants Southfield-Dearborn, Michigan Offsite Workforce Southfield Consultants - Collaboration Solutions Consulting Experts
  • Southfield-Troy, MI Consulting for Network Support Firms near me in Southfield - Seamless Temporary Staff Help Consulting for Network Service Companies near me in Southfield - Seamless Temporary IT Support Assistance Southfield-Farmington Hills, MI

  • Consultants Security Management
    CISM Certified Cybersecurity Management Consultancy

    Progent offers the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee describes the basic competencies and international standards of skill that IT security professionals are expected to learn. CISM provides business management the confidence that consultants who have earned their CISM certification possess the experience and capability to deliver efficient security management and support consulting.

  • Specialist Problem Escalation Through Teamwork IT Support Problem Escalation Through Teamwork
  • Specialists MySQL migration After Hours MySQL application development Consultants

  • Linux with Windows Consultants
    Linux, Windows Consulting

    If your business computer system mixes Linux technology technology with Windows, Progent can assist you to integrate your servers into a cohesive network that allows all your OS platforms to run side by side for simple management, transparent dataflow, high reliability, enhanced throughput, and strong security. Progent's UNIX/Linux and Microsoft Windows integration support offerings include IT architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network support and repair, in-person technical support, and Help Desk Call Center services.

  • Sun Solaris Migration Consulting Solaris to Windows Migration Consultant
  • Support and Help Meraki Outdoor Wi-Fi Access Point Open Now Meraki Wireless Access Point Integration Services
  • Technology Professional macOS Troubleshooting Urgent macOS Computer Network Support
  • Telecommuters Southfield Consultants - Setup Consulting Southfield-Novi, United States Southfield, MI At Home Workforce Southfield Assistance - Setup Consulting and Support Services
  • Teleworkers Southfield Assistance - Voice/Video Conferencing Technology Consulting Experts Southfield-Novi Remote Workers Consulting near Southfield - Video Conferencing Technology Consulting and Support Services Southfield-Ann Arbor, MI
  • Teleworkers Southfield Consultants - Integration Solutions Expertise Southfield Michigan After Hours Southfield Offsite Workforce Integration Expertise Southfield-Livonia
  • Temporary Staff Augmentation Services Technology Consulting Services Immediate IT Staffing Services IT Consultants
  • Testing Sun Solaris Solaris Security Organization
  • Top BES Express Technology Professional Consulting Services BES Express
  • Top Office 365 PST migration On-site Support Office 365 Exchange migration Online Support Services
  • Top Quality Consultancy Microsoft Exchange 2007 Integration Services Microsoft Exchange
  • Top Quality NetApp MetroCluster Synchronous Replication Consultants Services NetApp Clustered Data ONTAP
  • Top Ranked Internet Networking Consultants Windows Server 2016 Southfield-Novi Windows Server 2016 IT Support Southfield-Plymouth
  • Top Windows 8.1 Security Engineer Microsoft Windows 8.1 Services
  • Southfield Ransomware Remediation Southfield-Ann Arbor, Michigan
  • Urgent Amazon AWS integration Programming Companies Coding Amazon S3 backup
  • Urgent Cisco Firesight Management IT Consultants Remote Technical Support ASA Firepower

  • Open Now Network Architect Microsoft Office 2000
    Urgent Microsoft Office 2003 Network Support Service

    Progentís computer outsourcing services for small companies feature designing Windows XP, .NET, and BackOffice environments, coordinating migrations Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and on-premises troubleshooting, resolving chronic IT issues, and producing a comprehensive security plan. Progent can show you how to enhance network availability and throughput with non-stop technologies, redundant network architecture, and proactive network monitoring. Progent also offers project management help for major upgrades and can help with needs definition, product inventory, bill of materials development, sourcing selection, purchasing coordination, and full documentation. Progentís IT outsourcing help also includes training for office productivity software such as Microsoft Office XP.

  • Urgent Jabber and Cisco Unified CM Consulting Jabber and Exchange Online Help
  • Urgent ProSight Hosting for Virtual Servers Engineers ProSight Small Business Private Clouds Professionals
  • VoIP Online Consulting Troubleshooting Cisco VoIP Phones and CUBE

  • CISSP Certified Network Security Architect Engineer
    Professional CISSP Certified Information Security Officer

    Progent's CISSP-premier network security consultants can assist businesses of any size with any aspect of IT security. Progent can help create efficient security systems that guard a small business against advanced threats or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid networks that accommodate local, remote, and mobile users accessing network resources spread across a mix of physical sites and public and private clouds.

  • WatchGuard VPN Security Group WatchGuard Fireware Evaluation
  • Whitepapers IT Outsourcing Example IT Outsourcing Examples Whitepapers
  • Wi-Fi Computer Consultants Computer Consultant Wireless LAN
  • Wi-Fi RF Spectrum Analysis for Wi-Fi Technical Consultant Support Outsourcing WLAN Site Survey
  • Windows 7 Consulting Services Windows 7 Migration Computer Consulting
  • 24x7 Southfield Sodinokibi Crypto-Ransomware Rollback Southfield
  • Windows 7 Migration Remote Consulting Top Integration Windows 7
  • Windows Server Update Services Consulting SUS Consultant Services
  • Windows and Linux Technology Consulting Services Linux, Windows Consulting
  • Work from Home Employees Southfield Assistance - Backup Systems Consulting Southfield-Ann Arbor Remote Workforce Consulting and Support Services near Southfield - Data Protection Systems Consulting Services Southfield-Novi, Michigan

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