Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a modern cyberplague that poses an existential danger for businesses vulnerable to an assault. Different iterations of crypto-ransomware such as CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for many years and still cause destruction. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, as well as frequent unnamed newcomers, not only encrypt online data but also infiltrate any accessible system backup. Data synchronized to the cloud can also be encrypted. In a vulnerable data protection solution, this can make automatic restore operations useless and effectively knocks the datacenter back to zero.

Recovering applications and information following a ransomware outage becomes a sprint against time as the targeted business tries its best to stop lateral movement and remove the ransomware and to resume mission-critical operations. Since ransomware requires time to spread, assaults are usually launched at night, when penetrations tend to take longer to detect. This compounds the difficulty of promptly marshalling and coordinating a capable response team.

Progent makes available a range of services for protecting Southfield businesses from crypto-ransomware attacks. These include user education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring for remote monitoring and management, in addition to installation of the latest generation security appliances with artificial intelligence technology to rapidly detect and extinguish zero-day cyber attacks. Progent also can provide the services of expert ransomware recovery professionals with the track record and perseverance to reconstruct a breached environment as rapidly as possible.

Progent's Crypto-Ransomware Restoration Support Services
Subsequent to a ransomware attack, paying the ransom in cryptocurrency does not ensure that cyber criminals will respond with the needed keys to decrypt any of your data. Kaspersky Labs estimated that 17% of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The alternative is to re-install the mission-critical components of your IT environment. Without access to complete system backups, this requires a wide complement of skill sets, well-coordinated project management, and the willingness to work 24x7 until the recovery project is done.

For two decades, Progent has made available certified expert Information Technology services for businesses throughout the US and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes engineers who have been awarded high-level certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with financial systems and ERP software solutions. This breadth of experience affords Progent the skills to rapidly understand critical systems and consolidate the remaining parts of your network environment after a crypto-ransomware penetration and assemble them into a functioning system.

Progent's ransomware team utilizes powerful project management tools to orchestrate the sophisticated recovery process. Progent knows the urgency of working quickly and in unison with a customerís management and IT team members to prioritize tasks and to get critical systems back on line as fast as possible.

Case Study: A Successful Ransomware Attack Restoration
A small business hired Progent after their organization was brought down by the Ryuk ransomware virus. Ryuk is generally considered to have been launched by Northern Korean state sponsored criminal gangs, possibly adopting approaches leaked from Americaís NSA organization. Ryuk goes after specific companies with limited ability to sustain disruption and is among the most lucrative versions of ransomware. High publicized targets include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturing company headquartered in Chicago and has around 500 workers. The Ryuk intrusion had brought down all essential operations and manufacturing capabilities. Most of the client's information backups had been online at the start of the intrusion and were encrypted. The client considered paying the ransom demand (more than two hundred thousand dollars) and praying for the best, but in the end reached out to Progent.

"I cannot say enough in regards to the support Progent provided us throughout the most fearful time of (our) businesses survival. We had little choice but to pay the criminal gangs except for the confidence the Progent experts provided us. The fact that you could get our e-mail system and essential applications back online in less than a week was earth shattering. Every single person I interacted with or texted at Progent was hell bent on getting us restored and was working 24 by 7 to bail us out."

Progent worked with the client to rapidly determine and prioritize the mission critical services that had to be recovered in order to restart departmental operations:

  • Microsoft Active Directory
  • Microsoft Exchange
  • Financials/MRP
To get going, Progent followed Anti-virus incident mitigation industry best practices by stopping the spread and removing active viruses. Progent then started the steps of recovering Windows Active Directory, the core of enterprise systems built upon Microsoft technology. Microsoft Exchange email will not work without AD, and the businessesí MRP software leveraged Microsoft SQL Server, which needs Windows AD for authentication to the information.

Within two days, Progent was able to restore Active Directory services to its pre-virus state. Progent then assisted with setup and storage recovery on critical applications. All Microsoft Exchange Server schema and attributes were usable, which greatly helped the restore of Exchange. Progent was able to find local OST data files (Outlook Off-Line Folder Files) on user desktop computers and laptops to recover mail data. A not too old off-line backup of the client's manufacturing systems made it possible to recover these required programs back on-line. Although significant work needed to be completed to recover totally from the Ryuk event, core systems were returned to operations quickly:

"For the most part, the manufacturing operation did not miss a beat and we made all customer orders."

Throughout the next couple of weeks critical milestones in the recovery process were completed in close cooperation between Progent consultants and the customer:

  • In-house web sites were returned to operation without losing any information.
  • The MailStore Exchange Server exceeding 4 million historical emails was spun up and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable/AR/Inventory functions were 100 percent functional.
  • A new Palo Alto 850 firewall was deployed.
  • Ninety percent of the user desktops and notebooks were back into operation.

"A lot of what was accomplished those first few days is mostly a fog for me, but I will not soon forget the urgency each and every one of you put in to give us our company back. Iíve utilized Progent for at least 10 years, maybe more, and every time I needed help Progent has shined and delivered. This event was a stunning achievement."

A probable business-ending catastrophe was averted by top-tier experts, a wide range of technical expertise, and tight collaboration. Although in analyzing the event afterwards the crypto-ransomware penetration detailed here should have been identified and blocked with current cyber security systems and ISO/IEC 27001 best practices, team education, and well thought out security procedures for data protection and applying software patches, the fact remains that government-sponsored hackers from Russia, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware incident, feel confident that Progent's team of experts has extensive experience in crypto-ransomware virus defense, remediation, and information systems recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for making it so I could get some sleep after we got past the most critical parts. All of you did an amazing effort, and if anyone that helped is around the Chicago area, a great meal is the least I can do!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Southfield
For ransomware system restoration consulting services in the Southfield metro area, phone Progent at 800-462-8800 or see Contact Progent.

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    Network monitoring ordinarily entails observing a networkís resource usage to help uncover throughput bottlenecks or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux or UNIX and can be used to monitor mixed-platform environments where Linux and Windows operate together. Progent's network integration engineers can show you how to take advantage of both these tools to tune and repair your network. Progent's UNIX support services offer small businesses and developers help with managing and supporting UNIX/Linux and Solaris systems that coexist with Microsoft-based technology.

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    Progent's Help Desk Call Center management and co-management service programs help organizations to cut costs and improve productivity.

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    Progent can deliver a broad array of affordable consulting and support services to help your business to deploy, configure, repair, and administer workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide onsite or remote technical support for individual computers or laptops or help you to plan and implement a large-scale rollout of new or revised OS software and applications. Progent can also provide engineers and technical workers to assist you to plan for and implement a company relocation or merger designed to cause minimal disruption of your productivity.

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    Progentís IT outsourcing support offerings for small businesses feature planning Server 2003, .NET Server, and BackOffice environments, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and on-site repair, resolving chronic integration problems, and producing a comprehensive security strategy. Progent can help you maximize network reliability and performance via zero-downtime configuration, redundant network architecture, and proactive server monitoring. Progent also offers project management help for large-scale migrations and can help with requirements definition, product inventory, bill of materials production, vendor qualification, procurement coordination, and professional documentation. Progentís IT outsourcing help also includes education for office productivity programs such as Microsoft Office.

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    Progent's Microsoft-certified SharePoint consultants can provide economical online and onsite consulting expertise, application development, and debugging services for businesses of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.

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    Progent can help small and mid-size businesses to plan, implement and troubleshoot the network infrastructure for remote workers.

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    Progent's wireless site survey services make it easy to design, install and troubleshoot a Wi-Fi LAN adapted to your facilities, offering your business a WLAN that delivers the reception, performance, capacity, QoS, security, and roaming ability your business requires. Wireless survey services from Progent include online predictive analysis for planning a Wi-Fi network and onsite survey services for validating, optimizing, and troubleshooting an operational wireless network.

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    NetApp MetroCluster Synchronous Replication Consultancy

    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with synchronous replication to provide fast, zero data loss disaster recovery between datacenters that are as far as 300km apart. Progent's team of seasoned IT consultants can assist your business to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that meets your technical needs and budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by providing guidance with procedures like assigning disk pools, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, designing a configuration replication network between your peered clusters, and testing your MetroCluster DR solution to prove adherence with information assurance standards and regulatory mandates.

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    Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and install, administer, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.

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    Progent's Citrix-accredited engineers can help your company to understand the strategic benefits of XenServer as well as other Citrix platforms, and can assist you to design, test, implement, troubleshoot, and support a Citrix XenServer installation. Progent can also assess your existing XenServer deployment and help you to enhance consolidation, performance, security and compliance, uptime, and disaster recovery.

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  • OS X Small Office Network Consulting
    OS X Remote Engineer

    Progent provides national remote phone support and consulting services for businesses who run Apple macOS and OS X networks or whose IT systems include a combination of Mac and Microsoft Windows technology. Progent's engineers offer macOS and OS X clients a variety of services including desktop assistance, upgrading to the current version of macOS from legacy editions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with iPhone and Apple iPad support, or migrating to Apple's iCloud services. Online IT help provides optimum return for your information technology dollar by extending user productivity and shortening the time billed for network repair services. Advanced remote access technology and skilled technicians and consultants combine to enable Progent to solve the majority of network problems without wasting time and expense by going to your site. In most of situations your IT issues can be dealt with over the phone or via a combination of telephone help and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISSP premier security professionals to help you with the most difficult system problems.

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    64-bit Computing Consulting Services

    Progent's Microsoft-certified consultants can help you plan, document, implement, administer, and troubleshoot a system-wide migration to 64-bit server and desktop operating systems and business applications. Progent can help you test your 64-bit infrastructure to verify that it handles all of the important 32-bit applications that you want to retain plus the latest 64-bit editions of applications you wish to install.

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    City Government Cisco Consulting

    Progent has extensive experience providing a broad range of online IT support and urgent repair services to local governments and schools throughout the U.S. Progent is one of the industryís pioneers in providing advanced online network consulting and has provided IT solutions to clients in every state. Online support saves travel costs and resolves problems more quickly than onsite service calls.

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    Remote Monitoring and Reporting Technical Support

    Even if your business has a small network support staff and a limited technology budget, your information network can still feature the same high availability and responsiveness that once required a substantial in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-certified IT professionals, the most recent system management products for 24x7 monitoring and alerts, and economical support packages such as a help desk call center to keep your mission-critical business applications and hardware operating.

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    Progent's Cisco-certified Catalyst 802.11ax Wi-Fi 6 Wireless Access Point experts can provide economical online and on-premises support for Catalyst Wi-Fi 6 wireless APs.

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  • Expert Microsoft Certified Exchange 2013 Project Planning Consultants
    Exchange 2013 Disk Availability Group Technology Professional

    Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of Microsoft Exchange 2010 and introduces important innovations as well as a revamped architecture. These enhancements affect vital areas such as manageability, availability, security and compliance, operational costs, collaboration, expandability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the potential advantages of migrating to Microsoft Exchange 2013, design a cost-effective test and deployment strategy, and educate your IT team to manage your Exchange Server 2013 environment. Progent can also provide ongoing online consulting and management services for Microsoft Exchange Server 2013.

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    Online Consulting CallManager

    Cisco Unified Communications Manager (CUCM), formerly known as CallManager, operates as the core of Cisco's communications and collaboration platform. CUCM and Unified CM Express (CME) provide a location-independent IP-PBX by integrating tightly with apps that include Cisco Unified CM IM and Presence Service, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's CCIE-certified consultants offer effective and affordable online and onsite expertise to assist businesses of any size to create and maintain Unified CM environments by providing Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent's consultants can assist with any facet of Unified CM support and troubleshooting in areas such as integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN support, installing Cisco ISR routers with CUBE VoIP networking support, designing UCS server clustering solutions for survivability, performance tuning, and integration with Exchange and Skype for Business.

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  • Dynamics GP Accounting Support and Setup
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    important characteristics of Microsoft Dynamics GP accounting include a modular structure that allows you to license just the functionality you need, a standards-based foundation based on Microsoft technologies to safeguard your investment and offer a highly integrated environment, enhanced reporting capabilities that allow you to track all operations, income and spending and sales patterns, integration with Microsoft Office to enable access to corporate information, the capability to integrate information from almost any db software or desktop software into Microsoft Dynamics GP, plus an open design that makes it possible to develop custom programs. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Dynamics GP/Great Plains, and can provide experienced GP/Great Plains support professionals to help you convert the advanced features of Dynamics GP/Great Plains accounting into a high-value business management solution.

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    If your company is producing UNIX or Linux applications on a network that has Microsoft Windows-based servers, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to focus on your area of high-value expertise without the continual hassle of maintaining your company information system. Through the use of automated network monitoring and by delivering online and in-person assistance when your company needs it, Progent offers an affordable alternative for managing an information system that provides excellent reliability, security, and performance. Progent's Linux developer assistance offerings include full-service information technology outsourcing, virtual server infrastructure, remote and in-person service and repair, proactive network monitoring, and Contact Center services.

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  • Award Winning Consult Microsoft Exchange 2007
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    Progent's Microsoft certified support team can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes network downtime, reduces ongoing support requirements, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent has the knowledge and experience to complete your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, repair, and design services include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging implementations based on Exchange 2007 Server.

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    Progent's ProSight Virtual hosting services provide small and midsize companies a range of advantages including reduced capital expenditures, reductions in operational expense, better executive focus, enterprise-class security, greater fault tolerance, and regulatory compliance.

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