Ransomware : Your Feared IT Nightmare
Crypto-Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that presents an extinction-level danger for businesses of all sizes vulnerable to an assault. Versions of crypto-ransomware like the CryptoLocker, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for a long time and still cause havoc. More recent variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as more as yet unnamed viruses, not only perform encryption of online critical data but also infect many available system protection. Information replicated to off-premises disaster recovery sites can also be ransomed. In a poorly designed system, this can make automated restoration impossible and basically sets the entire system back to square one.

Recovering services and data following a ransomware attack becomes a race against the clock as the targeted business tries its best to stop lateral movement, eradicate the ransomware, and restore mission-critical operations. Since crypto-ransomware needs time to replicate across a targeted network, attacks are usually launched during weekends and nights, when penetrations tend to take longer to notice. This compounds the difficulty of promptly assembling and organizing an experienced response team.

Progent makes available a range of services for protecting Colorado Springs enterprises from ransomware attacks. Among these are user training to help identify and avoid phishing exploits, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat defense to detect and quarantine zero-day malware attacks. Progent also can provide the services of seasoned crypto-ransomware recovery engineers with the talent and perseverance to rebuild a breached environment as quickly as possible.

Progent's Crypto-Ransomware Recovery Services
Following a crypto-ransomware attack, paying the ransom in cryptocurrency does not guarantee that merciless criminals will provide the needed codes to unencrypt any of your data. Kaspersky estimated that seventeen percent of crypto-ransomware victims never restored their information after having paid the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms are often several hundred thousand dollars. For larger organizations, the ransom can be in the millions of dollars. The other path is to re-install the vital parts of your IT environment. Without the availability of essential system backups, this requires a wide range of skill sets, top notch team management, and the capability to work continuously until the job is finished.

For two decades, Progent has provided certified expert Information Technology services for companies across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have been awarded top certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-renowned certifications including CISM, CISSP-ISSAP, CRISC, SANS GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent in addition has expertise in accounting and ERP applications. This breadth of experience affords Progent the skills to knowledgably identify important systems and integrate the remaining components of your computer network environment after a ransomware attack and assemble them into an operational network.

Progent's recovery team of experts deploys top notch project management tools to orchestrate the complex restoration process. Progent knows the importance of working quickly and in unison with a client's management and IT team members to assign priority to tasks and to get the most important services back on-line as soon as humanly possible.

Client Story: A Successful Ransomware Intrusion Recovery
A customer hired Progent after their organization was attacked by Ryuk ransomware. Ryuk is thought to have been launched by North Korean state criminal gangs, suspected of adopting approaches exposed from the United States NSA organization. Ryuk attacks specific organizations with little tolerance for disruption and is among the most lucrative instances of crypto-ransomware. Well Known targets include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing company located in the Chicago metro area with around 500 workers. The Ryuk intrusion had brought down all company operations and manufacturing capabilities. The majority of the client's information backups had been directly accessible at the beginning of the intrusion and were damaged. The client considered paying the ransom (in excess of two hundred thousand dollars) and wishfully thinking for good luck, but in the end reached out to Progent.


"I cannot tell you enough about the support Progent gave us during the most fearful time of (our) company's existence. We may have had to pay the cybercriminals except for the confidence the Progent experts afforded us. The fact that you were able to get our e-mail and critical applications back online in less than a week was something I thought impossible. Each staff member I interacted with or communicated with at Progent was absolutely committed on getting us back online and was working 24/7 on our behalf."

Progent worked together with the client to rapidly identify and assign priority to the key areas that had to be addressed to make it possible to restart company functions:

  • Microsoft Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To begin, Progent adhered to ransomware event response best practices by isolating and performing virus removal steps. Progent then began the task of restoring Microsoft AD, the key technology of enterprise systems built on Microsoft Windows technology. Microsoft Exchange messaging will not function without Active Directory, and the client's accounting and MRP system utilized Microsoft SQL Server, which requires Active Directory services for authentication to the information.

In less than 48 hours, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then helped perform rebuilding and hard drive recovery of needed systems. All Exchange Server schema and attributes were usable, which greatly helped the rebuild of Exchange. Progent was able to collect local OST data files (Microsoft Outlook Offline Folder Files) on user workstations to recover mail messages. A not too old off-line backup of the businesses accounting software made it possible to return these essential applications back on-line. Although significant work was left to recover totally from the Ryuk event, core services were restored rapidly:


"For the most part, the production line operation showed little impact and we delivered all customer shipments."

Over the next month key milestones in the recovery process were accomplished in close collaboration between Progent consultants and the customer:

  • In-house web sites were brought back up with no loss of data.
  • The MailStore Server containing more than four million archived messages was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoices/AP/AR/Inventory functions were 100 percent recovered.
  • A new Palo Alto 850 security appliance was brought online.
  • 90% of the user desktops and notebooks were functioning as before the incident.

"So much of what transpired during the initial response is mostly a haze for me, but my management will not forget the dedication each and every one of the team accomplished to give us our business back. I have been working together with Progent for the past 10 years, maybe more, and each time I needed help Progent has outperformed my expectations and delivered. This situation was a Herculean accomplishment."

Conclusion
A possible business-ending catastrophe was averted due to top-tier professionals, a broad spectrum of knowledge, and close teamwork. Although upon completion of forensics the ransomware virus incident detailed here should have been shut down with advanced security technology and NIST Cybersecurity Framework best practices, staff training, and well thought out security procedures for information backup and applying software patches, the fact remains that government-sponsored cyber criminals from China, North Korea and elsewhere are tireless and will continue. If you do fall victim to a crypto-ransomware incursion, remember that Progent's roster of experts has extensive experience in ransomware virus blocking, cleanup, and file disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were contributing), thank you for making it so I could get some sleep after we made it past the initial push. Everyone did an impressive job, and if anyone that helped is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Colorado Springs
For ransomware cleanup expertise in the Colorado Springs metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Mac support engineers can help you with a broad range of system infrastructure areas including system architecture, off-site and mobile connectivity, internetwork compatibility, security, and emerging technologies including VoIP and fast wireless connectivity. For company networks based solely on Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and depth to deal with the complexity of planning, configuring, and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your business objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Xserve RAID non-stop storage products, and Apple's Xsan SAN solution. Progent can also provide skilled experts to help you with Cisco routers and switches.

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    Cisco's Catalyst wireless controllers simplify the administration of Wi-Fi LANs by unifying the configuration and management of Wi-Fi access points, tuning wireless throughput by reducing the effect of RF congestion, improving wireless availability with rapid failover, and strengthening security by detecting threats and analyzing network traffic based on user type and locale. Progent can help you to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's latest Wi-Fi controller solutions.

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    Cisco's wireless IP phones are hardened wireless devices intended for professionals who are on the move within campus, hospitality, health-care or other venues where management requires user endpoints that provide more administrative control, data security and durability than is achievable with the BYOD style of workplace communications. Creating solutions with Cisco's wireless IP phones typically requires that IT teams set up and fine tune numerous components of your wireless infrastructure including APs, routers, wireless LAN controllers, and call management tools. Progent's Cisco-certified consultants offer remote and onsite assistance to help your organization create and maintain a Cisco wireless IP phone solution by providing integration services that can range from troubleshooting the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

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    Microsoft 365, previously called Office 365, is Microsoft's growing family of client productivity programs and cloud services available on a subscription basis. Microsoft 365 apps and cloud services are offered in a variety of product bundles targeted at customers ranging from individuals and households to enterprises. Progent offers quick and easy remote access to specialists with expertise in Microsoft, macOS, iOS, and Google Android technology. Progent can help you to understand the wealth of subscription plans available with Microsoft 365 and integrate your network with Microsoft 365 so you realize maximum business value. Progent supports multi-vendor networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and maintain hybrid ecosystems that seamlessly combine on-premises and cloud products and services.

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    Progent's ProSight Virtual hosting services provide small businesses a variety of advantages such as lower capital costs, savings on operational costs, better management focus, world-class security, enhanced availability, and business continuity.

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    Progent's fault tolerant network consultants offer non-stop computing support, disaster recovery planning, system load balancing, 24x7 interoffice connectivity, high-availability Internet interface design, non-stop data center services, and other non-stop operations support to help your organization create a non-stop network for mission-critical applications. Progent possesses the experience to design economical, 24x7 networks by utilizing the evolving library of Windows Cluster servers including Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco certified engineers can help you design a fault tolerant mutli-location network with a completely redundant Internet connection and intelligent system load balancing.

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    System Center 2016 Data Protection Manager provides automatic backup and simplified recovery functions for Microsoft environment. Data Protection Manager 2016 offers application-sensitive protection for key workloads like SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, supports VMs hosted by Windows Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of any size to plan, deploy, administer, and troubleshoot an enterprise-wide backup/recovery system powered by Data Protection Manager 2016. Progent can assist you to migrate from an older version of Data Protection Manager or from a legacy system, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can provide occasional expertise to help you through technical bottlenecks or provide end-to-end project management services to make sure you complete your Data Protection Manager 2016 deployment on time and within your budget.

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    Progent's consultants have supported Microsoft Dynamics GP and Great Plains software for more than two decades and Progent has provided system integration, customization, education, and debugging since the product's debut. Progent can provide high-level support for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can help your business to design, test, and implement a cost-effective migration from a an outdated release of GP to the newest version of Dynamics GP.

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    Progent has been providing SharePoint consulting services since the first product was released more than two decades ago, and Progent has the breadth and depth of IT knowledge to help organizations of all sizes to plan and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consulting team can assist your company to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; determine whether an in-house, online or hybrid deployment is best suited for your company; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can help in specific jobs associated with your SharePoint 2013 migration.

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    Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for services provided during normal business hours. Many service firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids large bills for quick fixes so you will not be tempted to permit minor problems to stay unaddressed.

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    Progent's Microsoft-certified consultants offer online or onsite support to assist companies of all sizes to plan, implement, manage, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent can help you to upgrade from older versions of Data Protection Manager or from another backup platform, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed help for resolving especially stubborn problems, or full project management support. Progent's consultants can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery plan.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it.

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    Small to middle size companies can now get all the benefits of Operations Manager and also have fast access to Progent's Microsoft and Cisco Certified IT consulting professionals. With Progent's affordably priced network support packages, small organizations can select a basic Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to provide small company networks enterprise-class reliability, protection, and performance.

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    Progent provides nationwide online help and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris environments or whose IT systems include a combination of UNIX and Microsoft Windows technology. Online technical support offers maximum return for your information technology dollar by protecting user efficiency and limiting the time charged for computer analysis and repair. Advanced online access technology and experienced technicians and engineers allow Progent to solve the majority of IT issues without squandering time and expense by going to your location. In the vast majority of cases your network problems can be dealt with by telephone or through a mix of telephone support and online access. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP certified security specialists to help you with the most challenging network problems.

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