Crypto-Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Recovery ConsultantsRansomware has become a modern cyber pandemic that poses an extinction-level threat for organizations poorly prepared for an assault. Different versions of ransomware such as Dharma, CryptoWall, Locky, SamSam and MongoLock cryptoworms have been replicating for a long time and still cause damage. Modern variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as frequent unnamed newcomers, not only do encryption of online files but also infect all configured system protection mechanisms. Files synchronized to off-site disaster recovery sites can also be corrupted. In a poorly architected environment, it can make automatic recovery hopeless and effectively knocks the datacenter back to zero.

Getting back on-line programs and information following a ransomware event becomes a sprint against time as the victim fights to stop lateral movement and eradicate the virus and to resume mission-critical operations. Because ransomware needs time to spread, assaults are frequently sprung on weekends and holidays, when penetrations are likely to take longer to notice. This multiplies the difficulty of rapidly assembling and orchestrating a knowledgeable response team.

Progent has a range of help services for protecting Colorado Springs organizations from crypto-ransomware attacks. These include team member training to help recognize and avoid phishing scams, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat protection to identify and quarantine zero-day malware attacks. Progent in addition offers the services of veteran ransomware recovery consultants with the skills and perseverance to restore a breached network as quickly as possible.

Progent's Crypto-Ransomware Restoration Help
Following a crypto-ransomware penetration, paying the ransom demands in cryptocurrency does not ensure that merciless criminals will return the needed codes to decipher any or all of your information. Kaspersky determined that 17% of ransomware victims never recovered their data even after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the usual crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller businesses. The alternative is to piece back together the key elements of your Information Technology environment. Without access to full data backups, this calls for a broad range of IT skills, well-coordinated project management, and the capability to work non-stop until the recovery project is complete.

For two decades, Progent has provided expert Information Technology services for businesses across the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity consultants have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise with financial management and ERP software solutions. This breadth of experience provides Progent the capability to rapidly determine critical systems and re-organize the surviving pieces of your network system after a ransomware penetration and assemble them into an operational network.

Progent's ransomware team of experts utilizes top notch project management tools to orchestrate the complicated recovery process. Progent understands the importance of working swiftly and in unison with a client's management and Information Technology resources to prioritize tasks and to get essential services back on line as fast as humanly possible.

Case Study: A Successful Crypto-Ransomware Intrusion Response
A client sought out Progent after their network was taken over by Ryuk ransomware. Ryuk is thought to have been created by Northern Korean state sponsored hackers, possibly using technology exposed from America's NSA organization. Ryuk goes after specific businesses with little or no room for operational disruption and is one of the most lucrative iterations of ransomware. Well Known targets include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing business headquartered in Chicago with around 500 staff members. The Ryuk event had shut down all essential operations and manufacturing capabilities. Most of the client's system backups had been on-line at the beginning of the intrusion and were encrypted. The client considered paying the ransom demand (exceeding two hundred thousand dollars) and wishfully thinking for the best, but ultimately reached out to Progent.

"I can't tell you enough about the expertise Progent gave us during the most fearful period of (our) company's existence. We had little choice but to pay the cybercriminals except for the confidence the Progent group gave us. That you could get our messaging and important applications back in less than five days was amazing. Each expert I worked with or e-mailed at Progent was hell bent on getting us operational and was working non-stop on our behalf."

Progent worked with the customer to rapidly determine and assign priority to the critical elements that needed to be addressed to make it possible to restart business functions:

  • Windows Active Directory
  • Electronic Messaging
  • Accounting and Manufacturing Software
To begin, Progent followed AV/Malware Processes incident response best practices by stopping lateral movement and removing active viruses. Progent then started the work of bringing back online Microsoft AD, the heart of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange messaging will not work without AD, and the customer's accounting and MRP system utilized Microsoft SQL Server, which depends on Active Directory for authentication to the data.

Within 48 hours, Progent was able to recover Windows Active Directory to its pre-penetration state. Progent then helped perform reinstallations and storage recovery of essential systems. All Exchange schema and attributes were usable, which accelerated the restore of Exchange. Progent was able to assemble non-encrypted OST files (Outlook Off-Line Data Files) on various desktop computers and laptops to recover mail messages. A not too old offline backup of the businesses accounting/MRP software made them able to recover these vital services back available to users. Although a large amount of work remained to recover totally from the Ryuk event, the most important services were returned to operations rapidly:

"For the most part, the production manufacturing operation did not miss a beat and we did not miss any customer orders."

Over the following couple of weeks critical milestones in the recovery process were made in tight cooperation between Progent engineers and the client:

  • In-house web applications were brought back up with no loss of data.
  • The MailStore Exchange Server containing more than four million archived messages was brought online and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/AR/Inventory modules were completely functional.
  • A new Palo Alto Networks 850 firewall was set up and programmed.
  • 90% of the user desktops were back into operation.

"So much of what occurred during the initial response is mostly a fog for me, but my management will not forget the commitment each and every one of the team put in to help get our company back. I have utilized Progent for the past 10 years, maybe more, and each time Progent has come through and delivered. This situation was a Herculean accomplishment."

A probable business-ending catastrophe was averted through the efforts of results-oriented experts, a wide array of knowledge, and tight teamwork. Although in retrospect the ransomware incident detailed here would have been identified and blocked with modern security solutions and NIST Cybersecurity Framework best practices, user and IT administrator training, and well thought out incident response procedures for information backup and proper patching controls, the fact is that state-sponsored hackers from China, North Korea and elsewhere are relentless and will continue. If you do get hit by a ransomware incident, remember that Progent's roster of experts has extensive experience in ransomware virus blocking, removal, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were involved), I'm grateful for allowing me to get rested after we made it past the first week. All of you did an incredible effort, and if anyone that helped is visiting the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Crypto-Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Services in Colorado Springs
For ransomware system recovery consulting services in the Colorado Springs metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's Cisco-certified wireless technology consulting experts can assist organizations to deploy, administer, and troubleshoot Cisco wireless devices such as Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.

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    Progent's Microsoft-certified SQL Server 2019 consultants can help you to assess the advantages for migrating to SQL Server 2019 and can provide fast remote or on-premises contact with consulting experts in system design and integration, application development, SQL Server management, and cybersecurity.

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    Systems Management Server offers added functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs reduce the net administrative expense of managing and deploying software products by making it easier to install system images, control mobile computers, and operate management tools. In addition to advising you about ways to save management costs by deploying SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT projects involving areas that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can minimize cost and eliminate business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can help you define efficient procedures and standards to manage PDAs and smart portable communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to develop a security strategy that incorporates standards, processes and technologies to keep your IT computer system safe.

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    Progent's Cisco CCIE wireless network experts can provide online or on-premises integration and troubleshooting services to help you to design, implement, upgrade, tune, manage and debug Aironet wireless AP deployments of any scale or architecture. Progent's Cisco wireless controller consultants can also assist you to combine your wireless environment with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity solution that is simple to administer and scale. Progent also offers affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, placement and configuration of Aironet wireless APs to accommodate your specific office design, construction, and expected network traffic.

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    Dynamics GP accounting includes analytics and reporting capabilities that let you track all business processes, revenues and expenses, and sales patterns with built-in drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP reporting support expertise can enable you to create reports that let you understand your business more completely, converting raw data into useful management information. Progent is able to improve your reporting and business analysis by providing Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server expertise, and application design with VBasic, XML and other development environments in order to deliver specialized business software development and eCommerce applications that work transparently with Microsoft Dynamics GP/Great Plains.

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  • Hornetsecurity Altaro VM Backup Replication Technology Consulting Services
    Altaro VM Backup Cloud Management Onsite Technical Support

    Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud architectures and also enables low-cost cloud backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or on-premises services to help you to plan, install, manage and debug a comprehensive backup and disaster recovery system based on Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup.

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  • Microsoft Windows Server Essentials Specialist
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    Progent's consultants offer budget-friendly online consulting and technical support for Windows Server Essentials. Progent can provide comprehensive project management support to help you design and carry out an efficient move from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud platforms and services.

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  • Small Business WAP581 Online Support Services Emergency CCIE Certified Small Business 500 Access Point IT Consultants
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  • Remote Consulting Microsoft SMS
    Microsoft SMS Support and Setup

    Progent's Microsoft certified consultants offer small and medium size businesses world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to deliver important software rapidly and automatically to appropriate users, reduce product expense and stay compliant by understanding usage profiles, improve Windows protection by improving your knowledge of weak points and by installing critical patches, manage your external workforce through accepted standards independent of connection or location, and lower operational expenses by fully utilizing the administrative capabilities built into Windows. Progent's SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch control, and asset tracking management including program and appliance inventory.

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  • Specialists SentinelOne XDR SentinelOne Malware Forensics Experts Online Support Services
  • Support and Integration Windows 2000 Server Upgrade Consultants Windows Server 2000
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  • CISSP Cybersecurity Companies
    CISSP Certified Security Consultant

    Progent's CISSP-certified network security consultants can assist businesses of any size with any facet of information system security. Progent can create cost-effective cybersecurity systems that protect a small business against advanced malware attacks or Progent can design, configure, and monitor a comprehensive security environment for hybrid networks that accommodate onsite, online, and mobile clients sharing IT resources distributed over multiple physical datacenters and various clouds.

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    Progent's software developers have worked for two decades with .NET tools and the Visual Studio development environment and can build or modernize .NET apps rapidly and affordably.

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    Support Branch Offices

    Years of background providing Microsoft expertise and Cisco network consulting has enabled Progent to develop a unique ability for serving branch offices that need IT service with the responsiveness common to with small companies but which offers effective communications, complete documentation, and compliance with enterprise IT protocols. If your corporation has a sales office located anywhere in or any region served by Progent's engineers, Progent can provide a wide array of in-person and remote IT support services and network design expertise.

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  • Microsoft Exchange Server 2016 Upgrade Planning Remote Troubleshooting
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    Progent can assist your business in any and all facets of your migration to Microsoft Exchange 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage capacity required for your VMs, databases and logs; configuring hardware load balancing for fault-tolerant client access services; planning, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

  • Windows 2008 R2 IT Consulting Microsoft Certified Support Outsourcing Windows 2008 R2
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  • Windows 2012 R2 Remote Support Services Support Windows Server 2012R2 Hyper-V Virtual Switch

  • Microsoft Dynamics GP 2015 R2 Consultants
    Microsoft Dynamics GP 2015 Consultant

    Microsoft Dynamics GP 2015 R2 features a new design that improves cloud integration, works with the most popular smart phones and tablets, allows single sign-on with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also streamlines reporting, incorporates nine new Workflows, extends the Web Client, and adds more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants offer the depth and breadth of knowledge and hands-on experience to resolve the critical technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will maximize the business value of your investment in this powerful product.

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