Crypto-Ransomware : Your Crippling IT Disaster
Ransomware  Remediation ExpertsRansomware has become a modern cyberplague that poses an extinction-level threat for organizations poorly prepared for an attack. Multiple generations of ransomware such as CryptoLocker, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for many years and still cause harm. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, along with daily as yet unnamed malware, not only encrypt online data files but also infect any accessible system backup. Data synched to off-site disaster recovery sites can also be rendered useless. In a poorly designed data protection solution, it can make automatic restoration hopeless and effectively sets the network back to zero.

Getting back on-line applications and data after a crypto-ransomware outage becomes a race against the clock as the victim struggles to contain and eradicate the crypto-ransomware and to restore business-critical activity. Because crypto-ransomware requires time to spread, assaults are frequently sprung on weekends and holidays, when penetrations may take more time to recognize. This multiplies the difficulty of promptly assembling and orchestrating a qualified mitigation team.

Progent offers a range of help services for securing Colorado Springs enterprises from ransomware penetrations. These include user training to help identify and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to deployment of next-generation security appliances with AI capabilities to intelligently identify and extinguish zero-day threats. Progent in addition can provide the services of expert ransomware recovery professionals with the talent and perseverance to reconstruct a compromised environment as urgently as possible.

Progent's Ransomware Restoration Help
After a crypto-ransomware event, paying the ransom demands in cryptocurrency does not ensure that distant criminals will respond with the needed codes to decrypt all your files. Kaspersky estimated that 17% of ransomware victims never recovered their data even after having paid the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is well above the usual ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The other path is to re-install the mission-critical elements of your Information Technology environment. Without the availability of full information backups, this requires a wide range of IT skills, professional team management, and the ability to work non-stop until the job is completed.

For two decades, Progent has provided professional IT services for businesses throughout the US and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes consultants who have attained advanced industry certifications in leading technologies like Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-recognized certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise in accounting and ERP applications. This breadth of experience affords Progent the ability to quickly ascertain critical systems and integrate the surviving parts of your Information Technology system following a crypto-ransomware penetration and configure them into a functioning network.

Progent's ransomware team has best of breed project management systems to coordinate the complicated restoration process. Progent appreciates the urgency of working rapidly and together with a client's management and IT staff to prioritize tasks and to get essential applications back on-line as fast as possible.

Client Story: A Successful Crypto-Ransomware Penetration Response
A customer sought out Progent after their network system was brought down by the Ryuk ransomware. Ryuk is believed to have been launched by North Korean government sponsored cybercriminals, possibly adopting technology exposed from Americaís National Security Agency. Ryuk targets specific companies with limited room for operational disruption and is among the most lucrative iterations of ransomware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturer based in the Chicago metro area with about 500 workers. The Ryuk attack had paralyzed all business operations and manufacturing processes. The majority of the client's backups had been online at the start of the attack and were damaged. The client considered paying the ransom (in excess of $200K) and hoping for good luck, but ultimately brought in Progent.

"I cannot tell you enough in regards to the care Progent provided us during the most stressful time of (our) businesses life. We may have had to pay the cyber criminals behind the attack except for the confidence the Progent experts gave us. That you were able to get our e-mail and important applications back on-line in less than five days was incredible. Every single expert I worked with or e-mailed at Progent was laser focused on getting our company operational and was working breakneck pace to bail us out."

Progent worked together with the client to quickly determine and assign priority to the most important systems that needed to be restored in order to continue business functions:

  • Microsoft Active Directory
  • Email
  • MRP System
To get going, Progent followed AV/Malware Processes event mitigation industry best practices by halting the spread and disinfecting systems. Progent then began the steps of bringing back online Microsoft AD, the core of enterprise environments built on Microsoft Windows technology. Microsoft Exchange messaging will not work without Windows AD, and the businessesí financials and MRP software utilized Microsoft SQL Server, which depends on Active Directory services for access to the databases.

Within two days, Progent was able to recover Windows Active Directory to its pre-virus state. Progent then initiated setup and hard drive recovery of critical servers. All Microsoft Exchange Server schema and configuration information were intact, which facilitated the rebuild of Exchange. Progent was also able to locate local OST data files (Outlook Email Off-Line Data Files) on various desktop computers and laptops to recover email data. A not too old off-line backup of the customerís financials/ERP software made it possible to recover these required applications back on-line. Although significant work was left to recover completely from the Ryuk event, critical systems were recovered rapidly:

"For the most part, the production line operation ran fairly normal throughout and we did not miss any customer deliverables."

During the following couple of weeks critical milestones in the restoration project were accomplished through tight cooperation between Progent team members and the client:

  • Internal web sites were restored without losing any data.
  • The MailStore Microsoft Exchange Server with over 4 million historical emails was spun up and accessible to users.
  • CRM/Product Ordering/Invoices/AP/Accounts Receivables/Inventory Control functions were 100% restored.
  • A new Palo Alto 850 firewall was deployed.
  • Nearly all of the user desktops and notebooks were functioning as before the incident.

"A huge amount of what went on those first few days is mostly a blur for me, but we will not forget the dedication each and every one of you put in to help get our business back. I have utilized Progent for at least 10 years, maybe more, and each time I needed help Progent has shined and delivered. This time was the most impressive ever."

A probable business-ending catastrophe was averted by dedicated experts, a wide range of IT skills, and tight collaboration. Although in post mortem the crypto-ransomware attack detailed here could have been identified and prevented with current security technology and recognized best practices, staff training, and well thought out incident response procedures for information protection and keeping systems up to date with security patches, the reality remains that state-sponsored cybercriminals from China, Russia, North Korea and elsewhere are tireless and will continue. If you do fall victim to a crypto-ransomware attack, remember that Progent's team of experts has substantial experience in crypto-ransomware virus defense, remediation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), thanks very much for making it so I could get rested after we got over the initial fire. All of you did an amazing effort, and if anyone that helped is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Colorado Springs
For ransomware recovery consulting services in the Colorado Springs metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent's Microsoft-certified failover clustering consultants can help you to evaluate the benefits of adopting Microsoft Windows Server 2012 clustering to build an advanced high-availability/disaster recovery solution, assist your organization to design and deploy a Windows Server 2012 environment, provide online and on-premises consulting expertise and technical support for failover clusters composed of physical servers or virtual machines, and help you to centralize the management of failover clusters.

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    Progentís certified experts offer small and mid-size companies enterprise-class consulting services for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's solutions for change and configuration management. System Center Configuration Manager 2007 is the new title for the change management solution formerly known as SMS Server. System Center Configuration Manager offers a range of enhancements to Systems Management Server such as full automation, integrated Vista Windows Server 2008 support, NAP security support, and device driver management. Progentís Microsoft certified engineers can show you how to use SMS or Configuration Manager economically for streamlined operating system and application deployment, security patch control, application tracking, and licensing reconciliation. Progent's consultants can also help you to migrate efficiently from Microsoft Systems Management Server 2003 to Configuration Manager.

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    Microsoft SQL Server 2008 delivers indispensable, standardized tools to computer experts and network users, lessening the complexity of creating, integrating, administering, and using enterprise information and database programs in environments ranging from handheld devices to enterprise data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require a network consulting firm with hands-on expertise and wide knowledge in designing and building information-based, end-to-end business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Progentís Shared Help Desk service allows your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

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    Progent's experts can provide macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Mac integration with Windows networks, Microsoft Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or earlier versions of Apple OS X and Progent can offer expertise with Apple macOS and Mac OS X applications. Progent can also help you with iPhone integration and Apple iPad management, or moving to iCloud services. For computer environments based solely on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of planning, integrating and supporting a network environment that is reliable, safe, fast and aligned with your organization's business goals.

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