Crypto-Ransomware : Your Worst Information Technology Catastrophe
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyberplague that represents an enterprise-level threat for businesses poorly prepared for an assault. Different iterations of ransomware such as CryptoLocker, WannaCry, Locky, SamSam and MongoLock cryptoworms have been running rampant for years and still cause harm. Modern strains of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus daily unnamed newcomers, not only do encryption of on-line data files but also infiltrate any accessible system protection. Information replicated to off-site disaster recovery sites can also be encrypted. In a poorly designed data protection solution, this can render automated restore operations hopeless and basically knocks the network back to zero.

Restoring services and information following a ransomware intrusion becomes a race against time as the targeted business tries its best to stop lateral movement and cleanup the ransomware and to restore enterprise-critical operations. Due to the fact that ransomware takes time to move laterally, penetrations are often sprung during nights and weekends, when attacks typically take longer to detect. This multiplies the difficulty of promptly assembling and orchestrating an experienced response team.

Progent makes available an assortment of services for protecting Colorado Springs businesses from ransomware events. Among these are team education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of modern security appliances with artificial intelligence capabilities to intelligently identify and extinguish new cyber threats. Progent also can provide the assistance of seasoned ransomware recovery engineers with the talent and commitment to restore a breached network as rapidly as possible.

Progent's Crypto-Ransomware Restoration Support Services
After a ransomware attack, even paying the ransom demands in cryptocurrency does not ensure that distant criminals will return the codes to decipher any or all of your files. Kaspersky estimated that 17% of ransomware victims never restored their data after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is well above the average ransomware demands, which ZDNET determined to be in the range of $13,000 for small businesses. The other path is to piece back together the key elements of your IT environment. Without access to full system backups, this calls for a wide range of skills, top notch project management, and the willingness to work 24x7 until the task is finished.

For two decades, Progent has offered professional IT services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned top industry certifications in foundation technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-renowned industry certifications including CISM, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has experience in financial management and ERP application software. This breadth of experience affords Progent the ability to rapidly understand important systems and organize the remaining pieces of your IT environment after a ransomware event and configure them into an operational network.

Progent's recovery team of experts utilizes state-of-the-art project management systems to coordinate the complicated restoration process. Progent knows the importance of working swiftly and together with a customerís management and Information Technology team members to assign priority to tasks and to put essential services back online as fast as possible.

Customer Story: A Successful Ransomware Penetration Restoration
A small business sought out Progent after their organization was penetrated by Ryuk ransomware. Ryuk is believed to have been deployed by North Korean state sponsored criminal gangs, possibly using algorithms exposed from Americaís NSA organization. Ryuk targets specific businesses with little or no room for disruption and is one of the most lucrative versions of ransomware malware. Headline victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing business headquartered in the Chicago metro area and has about 500 employees. The Ryuk event had brought down all company operations and manufacturing processes. The majority of the client's backups had been directly accessible at the beginning of the intrusion and were destroyed. The client was pursuing financing for paying the ransom demand (in excess of $200,000) and praying for the best, but ultimately engaged Progent.

"I canít say enough in regards to the help Progent gave us during the most stressful time of (our) businesses existence. We may have had to pay the Hackers except for the confidence the Progent group gave us. The fact that you could get our e-mail system and essential applications back on-line quicker than a week was amazing. Every single expert I worked with or e-mailed at Progent was totally committed on getting us working again and was working day and night to bail us out."

Progent worked hand in hand the client to quickly identify and prioritize the key areas that had to be addressed to make it possible to resume business functions:

  • Active Directory (AD)
  • Microsoft Exchange
  • Accounting and Manufacturing Software
To get going, Progent followed AV/Malware Processes penetration response industry best practices by halting the spread and disinfecting systems. Progent then initiated the steps of restoring Microsoft AD, the key technology of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange email will not function without AD, and the customerís financials and MRP applications utilized Microsoft SQL, which requires Active Directory for authentication to the data.

Within two days, Progent was able to recover Windows Active Directory to its pre-intrusion state. Progent then initiated reinstallations and storage recovery on critical applications. All Microsoft Exchange Server ties and attributes were usable, which greatly helped the restore of Exchange. Progent was also able to collect intact OST data files (Microsoft Outlook Off-Line Data Files) on staff desktop computers in order to recover mail messages. A not too old off-line backup of the businesses accounting systems made it possible to return these required services back available to users. Although a lot of work was left to recover fully from the Ryuk event, critical services were returned to operations rapidly:

"For the most part, the manufacturing operation survived unscathed and we produced all customer shipments."

Throughout the next few weeks key milestones in the recovery process were achieved through close cooperation between Progent consultants and the client:

  • Internal web sites were returned to operation without losing any data.
  • The MailStore Exchange Server with over 4 million historical emails was spun up and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/AR/Inventory capabilities were completely recovered.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Most of the user PCs were being used by staff.

"So much of what was accomplished during the initial response is nearly entirely a blur for me, but our team will not soon forget the commitment each and every one of the team accomplished to give us our business back. Iíve trusted Progent for the past ten years, possibly more, and each time I needed help Progent has impressed me and delivered. This time was a stunning achievement."

A probable business extinction disaster was evaded by dedicated experts, a broad range of technical expertise, and tight collaboration. Although in post mortem the crypto-ransomware virus penetration described here should have been blocked with advanced cyber security systems and best practices, user training, and well thought out security procedures for data backup and proper patching controls, the fact remains that government-sponsored cyber criminals from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a crypto-ransomware virus, feel confident that Progent's roster of professionals has extensive experience in ransomware virus blocking, removal, and file recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for letting me get some sleep after we got over the most critical parts. Everyone did an incredible job, and if any of your team is around the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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    Cisco's Meraki line of switches are designed for environments that go from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective remote expertise to assist you to design and implement an efficient network architecture that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-based management architecture, define policies to maintain security, develop and test a disaster preparedness strategy, and resolve issues associated with any facet of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to create a cohesive networking infrastructure.

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    Progent's certified Windows Server 2022 consultants can help your company to plan and implement a cost-effective migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with an on-site installation of Windows Server 2022.

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    Progent's CISSP-premier cybersecurity experts can assist businesses of any size with any aspect of IT security. Progent can create cost-effective cybersecurity solutions that protect a small business against advanced malware attacks or Progent can plan, deploy, and manage an end-to-end security strategy for hybrid enterprise networks that support onsite, remote, and mobile clients sharing IT resources spread over a mix of physical sites and various clouds.

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    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the basis for a feature-rich but easy-to-manage information. The technical demands of the Microsoft .NET components included with Microsoft Small Business Server calls for a network consultant with hands-on background planning and building seamless, comprehensive business network solutions. Progent's SBS Server professionals have an average of over a decade of background supporting business systems based on Microsoft platforms. This experience assures you success in deploying, administering, and troubleshooting IT environments that include the Small Business Server suite of servers and productivity software.

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    In conducting consulting projects for corporate customers, Progent follows a phased methodology based on defined milestones in order to meet budgetary, scheduling and technical targets while reducing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures derived from the best practices defined by the Microsoft MSF methodology which includes requirements definition, design proposals, pilots, design adjustments, and professional implementation. All facets are documented to make available a comprehensive summary of technical services performed and to help in ongoing system maintenance.

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    Progent provides national online technical support and troubleshooting services for companies that run Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft Windows technology. Remote IT help offers optimum leverage for your information technology dollar by preserving client efficiency and shortening the time charged for network repair services. Sophisticated online access tools and experienced service specialists and consultants allow Progent to handle the majority of IT issues without wasting time and expense by traveling to your location. In most of cases your IT problems can be dealt with by telephone or via a mix of telephone support and online access. Progent can make available Cisco CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to help with the most difficult network problems.

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    Progentís Shared Help Desk service allows your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading shared PSA platform for handling service requests, ticket lifecycle, ownership, progress tracking, and metrics.

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    Progent can deliver a variety of economical online and onsite consulting services to assist your business to configure, administer, and debug workstations and mobile devices based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

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    Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and switches. UniFi devices running on multiple sites with thousands of access points can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent offers the skills of veteran Wi-Fi consultants who can assist you to assess the benefits of UniFi products for your business and help you to design, deploy, administer, and troubleshoot your UniFi solution.

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    If your company is producing UNIX or Linux applications on a network that has Windows-based processors, desktops, and office applications, Progent can provide full-service information technology outsourcing that allows you to concentrate on your field of high-value expertise while avoiding the constant hassle of managing your business network. By using smart server monitoring and by delivering online and on-site assistance when your business needs it, Progent offers an economical alternative for managing an information system that provides excellent availability, security, and efficiency. Progent's developer assistance services feature full-service information technology outsourcing, virtual infrastructure, online and in-person support and troubleshooting, proactive network monitoring, and Helpdesk outsourcing.

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    Microsoft Exchange Server 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange 2010 and introduces important innovations as well as a revamped structure. These improvements affect vital areas including ease of administration, high availability (HA), compliance, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the potential business benefits of upgrading to Exchange 2013, design a cost-effective validation and deployment plan, and educate your IT staff to manage your Exchange 2013 environment. Progent can also provide ongoing online consulting and support and management for Microsoft Exchange Server 2013.

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