Ransomware : Your Feared Information Technology Nightmare
Ransomware  Recovery ConsultantsRansomware has become a modern cyber pandemic that poses an extinction-level threat for organizations vulnerable to an assault. Different versions of ransomware such as CrySIS, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for a long time and still inflict havoc. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus frequent unnamed malware, not only do encryption of on-line data files but also infect all accessible system backup. Files synchronized to the cloud can also be ransomed. In a poorly designed system, it can render automatic restoration impossible and basically knocks the network back to square one.

Retrieving services and data following a crypto-ransomware intrusion becomes a sprint against the clock as the targeted business struggles to stop lateral movement and eradicate the crypto-ransomware and to restore enterprise-critical activity. Due to the fact that ransomware takes time to replicate, penetrations are often launched at night, when attacks in many cases take longer to discover. This compounds the difficulty of rapidly assembling and organizing a qualified response team.

Progent has a range of services for securing Colorado Springs organizations from ransomware attacks. Among these are user education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based cyberthreat protection to identify and extinguish day-zero malware assaults. Progent in addition offers the assistance of veteran ransomware recovery engineers with the skills and perseverance to re-deploy a compromised environment as soon as possible.

Progent's Ransomware Restoration Services
Following a ransomware event, even paying the ransom demands in Bitcoin cryptocurrency does not guarantee that criminal gangs will respond with the keys to decrypt any or all of your files. Kaspersky determined that 17% of ransomware victims never recovered their information after having paid the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The fallback is to piece back together the critical components of your Information Technology environment. Absent the availability of full system backups, this requires a wide range of skills, professional team management, and the willingness to work 24x7 until the task is finished.

For twenty years, Progent has provided professional Information Technology services for companies throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have earned top industry certifications in key technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have garnered internationally-recognized industry certifications including CISA, CISSP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience in financial management and ERP application software. This breadth of experience gives Progent the ability to quickly determine necessary systems and re-organize the remaining components of your computer network environment after a ransomware event and configure them into a functioning system.

Progent's recovery group uses best of breed project management applications to orchestrate the sophisticated restoration process. Progent knows the urgency of acting swiftly and in concert with a customer's management and Information Technology resources to assign priority to tasks and to get key systems back on line as fast as humanly possible.

Customer Case Study: A Successful Ransomware Virus Response
A small business sought out Progent after their network system was penetrated by Ryuk crypto-ransomware. Ryuk is generally considered to have been deployed by Northern Korean government sponsored cybercriminals, possibly using approaches leaked from the U.S. National Security Agency. Ryuk targets specific organizations with little or no tolerance for disruption and is among the most lucrative examples of crypto-ransomware. High publicized victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing business headquartered in the Chicago metro area with around 500 staff members. The Ryuk intrusion had shut down all company operations and manufacturing processes. The majority of the client's data backups had been on-line at the beginning of the attack and were damaged. The client was actively seeking loans for paying the ransom (exceeding $200K) and praying for the best, but in the end utilized Progent.

"I cannot speak enough about the expertise Progent provided us throughout the most fearful period of (our) company's survival. We most likely would have paid the hackers behind this attack if it wasn't for the confidence the Progent group gave us. The fact that you were able to get our e-mail system and essential servers back on-line quicker than five days was earth shattering. Each staff member I worked with or messaged at Progent was totally committed on getting us operational and was working at all hours to bail us out."

Progent worked with the client to quickly identify and assign priority to the critical services that needed to be recovered in order to continue business functions:

  • Active Directory (AD)
  • Exchange Server
  • Accounting and Manufacturing Software
To start, Progent followed ransomware incident response best practices by stopping lateral movement and disinfecting systems. Progent then began the process of restoring Active Directory, the heart of enterprise environments built upon Microsoft Windows technology. Exchange email will not operate without Active Directory, and the businesses' financials and MRP applications used SQL Server, which requires Active Directory for authentication to the information.

In less than two days, Progent was able to recover Active Directory to its pre-intrusion state. Progent then accomplished rebuilding and hard drive recovery on essential applications. All Exchange Server data and configuration information were usable, which facilitated the rebuild of Exchange. Progent was able to collect intact OST data files (Microsoft Outlook Offline Data Files) on team desktop computers to recover email data. A recent offline backup of the client's financials/ERP software made it possible to recover these required applications back on-line. Although a lot of work was left to recover completely from the Ryuk damage, essential services were returned to operations rapidly:

"For the most part, the assembly line operation did not miss a beat and we produced all customer sales."

Throughout the following month critical milestones in the recovery process were completed in tight collaboration between Progent consultants and the customer:

  • In-house web sites were returned to operation with no loss of information.
  • The MailStore Exchange Server with over 4 million archived messages was brought on-line and available for users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/Accounts Receivables/Inventory Control modules were fully operational.
  • A new Palo Alto 850 firewall was brought online.
  • Ninety percent of the user desktops and notebooks were fully operational.

"Much of what went on in the initial days is nearly entirely a haze for me, but our team will not forget the care each and every one of your team put in to help get our business back. I have utilized Progent for the past 10 years, maybe more, and each time Progent has impressed me and delivered as promised. This event was a life saver."

A possible business disaster was averted with results-oriented professionals, a broad array of knowledge, and close collaboration. Although upon completion of forensics the ransomware incident described here could have been identified and disabled with modern security technology solutions and security best practices, staff training, and well designed security procedures for information backup and proper patching controls, the reality remains that government-sponsored cybercriminals from Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware attack, feel confident that Progent's team of experts has a proven track record in crypto-ransomware virus blocking, cleanup, and file disaster recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were involved), I'm grateful for allowing me to get rested after we made it past the initial push. Everyone did an fabulous job, and if anyone is around the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Colorado Springs
For ransomware system restoration services in the Colorado Springs metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Top Quality Microsoft Desktop Support Consultant

    Progent can deliver a variety of economical remote and onsite consulting services to assist your business to configure, manage, and troubleshoot workstations and mobile devices based on Microsoft Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the progress of an active ransomware attack. Call 800-462-8800

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    Microsoft 365, formerly branded Office 365, is Microsoft's extensive family of client productivity applications and cloud services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are available in a variety of subscription plans targeted at customers from students and households to global enterprises. Progent can provide quick and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android technology. Progent can assist your business to understand the many subscription options available with Microsoft 365 and configure your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-vendor environments that incorporate Windows, macOS or OS X, and Linux software. Progent can also help you to create and maintain hybrid ecosystems that transparently combine local and cloud products and services.

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    Microsoft Exchange Upgrade IT Consultants

    Progent is among the most qualified network support companies for integrating email and messaging solutions powered by Exchange 2000. Progent specializes in helping small businesses get the full advantages of Exchange Server 2000 under typical scenarios such as updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 management.

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    Progent offers national online technical support and troubleshooting services for companies who operate Solaris networks or whose IT systems feature a mix of Sun Solaris and Microsoft products. Online network consulting provides maximum return for your information technology dollar by extending user productivity and shortening the time charged for computer repair services. Sophisticated online support technology and experienced technicians and engineers allow Progent to handle the majority of network problems without wasting time and money by going to your location. In most of situations your network problems can be remediated over the phone or through a mix of phone help and online access. Progent can make available Cisco certified CCIE network engineers and CISA certified security professionals to assist you with the toughest system problems.

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    Progent's certified SonicWall firewall consultants can help you deploy, maintain, and troubleshoot SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified network security consultants can show you how to incorporate SonicWall firewalls into an end-to-end network protection solution and build protection into your business practices.

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    Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800

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  • Dynamics GP/Great Plains On-site Technical Support
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    Dynamics GP allows you to expand and control your business more efficiently by delivering deep access to strategic information and a rapid return on investment. Microsoft Dynamics GP/Great Plains confers important productivity benefits such as its ability to expand the reach of your organization, handle your accounting, automate financial processes, unify processes across your business, improve inventory control, enhance order accuracy, grow sales and minimize lead-time, and maximize free cash flow. Progent can show you how to configure and maintain a reliable, secure server and network foundation to support Great Plains, and can provide expert Dynamics GP/Great Plains support professionals to help you reap the full advantages of your Microsoft Dynamics GP software.

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    Progent offers consulting expertise for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and maintain a WatchGuard Firewall appliance that aligns with your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewalls.

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    Cisco has designed an extensive product line of routers that includes appliances designed to deliver the security, performance, and availability required by organizations from small businesses to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system uptime. Progent can help you select and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to expand as you support new users, start new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, plus older 1700 and 2600 Routers.

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    Progent's Microsoft-certified consulting experts can assist you to assess the benefits of Exchange Server 2010 for your company and can help your IT staff to design and carry out an efficient upgrade to Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange Server 2007 that will provide fast payback by improving your workers' efficiency, cutting the expense of equipment and service, streamlining management, and integrating your key communications platforms.

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    Fortinet next-generation firewalls (NGFWs) are leaders in delivering top performance for encrypted data inspection. Progent's Fortinet firewall experts can assist your business to configure your Fortinet security appliances to safeguard your digital resources at the network edge, within the data center, at branches, and at the cloud edge.

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    Progent's Power BI consultants can help your business to design, install, maintain, update or troubleshoot your Power BI environment. Progent's database experts can help you to prep your target data for Power BI visualizations. Progent can help you implement and manage an onsite, cloud, or hybrid architecture for Power BI.

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    Stealth penetration checking is a key component of any comprehensive IT system security plan. Progent's security professionals can perform extensive penetration tests without the knowledge of your organization's internal network support staff. Unannounced penetration testing uncovers whether existing security monitoring tools such as intrusion incident warnings and event history monitoring are correctly configured and consistently monitored. Progent can implement continuous automatic penetration testing to define your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, skipped patches, and unsound IT product defaults can be combined by threat actors into the multi-front attacks typical of the latest variants of ransomware.

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    Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 and local Exchange deployments. This allows you to have some mailboxes located at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can help your organization with any phase of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is completed on time and on budget.

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    Microsoft Small Business Network Support

    Progent's IT outsourcing services provide affordable computer support for small businesses. Whether it involves designing system infrastructure, creating an in-house Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your system, or developing an on-line eCommerce solution, outsourcing your network engineering services can contain costs and minimize risks, allowing IT service expenses to grow in a more moderate and controlled manner than is possible by building up a bulky, all-purpose in-house IT organization. Progent's Outsourcing White Paper and flyers tell you how Progent can enable you to create a protected and highly available system foundation for your critical applications powered by Microsoft Windows.

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    Progent's Microsoft-expert engineers can assist you to update your application servers and/or workstations from 32 to 64 bits. Progent can help your company to understand the costs and advantages of migrating to 64-bit processing, plan an affordable upgrade process that minimizes business disruptions, and provide economical, professional online help to aid you to configure 64-bit operating systems and applications on your existing computers.

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