Crypto-Ransomware : Your Feared Information Technology Catastrophe
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyberplague that presents an existential threat for businesses of all sizes poorly prepared for an assault. Different iterations of crypto-ransomware such as Dharma, Fusob, Locky, SamSam and MongoLock cryptoworms have been around for many years and still cause havoc. Modern versions of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, as well as additional unnamed viruses, not only encrypt on-line critical data but also infiltrate all configured system backup. Information synchronized to cloud environments can also be encrypted. In a vulnerable environment, this can make any restore operations hopeless and basically knocks the datacenter back to zero.

Retrieving services and data after a ransomware attack becomes a race against time as the targeted organization struggles to stop lateral movement and cleanup the virus and to restore mission-critical activity. Since ransomware requires time to replicate, assaults are frequently sprung during nights and weekends, when attacks may take more time to uncover. This multiplies the difficulty of rapidly assembling and coordinating a knowledgeable mitigation team.

Progent offers an assortment of solutions for protecting Salt Lake City businesses from crypto-ransomware attacks. These include team member education to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to setup and configuration of next-generation security solutions with AI technology to automatically detect and suppress zero-day cyber attacks. Progent in addition provides the assistance of veteran ransomware recovery consultants with the track record and perseverance to rebuild a compromised system as soon as possible.

Progent's Ransomware Restoration Support Services
Soon after a ransomware penetration, sending the ransom demands in Bitcoin cryptocurrency does not provide any assurance that cyber criminals will respond with the codes to decipher any or all of your files. Kaspersky estimated that 17% of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is significantly higher than the usual crypto-ransomware demands, which ZDNET determined to be around $13,000 for smaller organizations. The alternative is to setup from scratch the mission-critical parts of your Information Technology environment. Without the availability of complete data backups, this requires a broad range of skills, top notch team management, and the ability to work continuously until the recovery project is complete.

For two decades, Progent has offered professional IT services for companies across the United States and has earned Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have earned top industry certifications in key technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security engineers have garnered internationally-recognized certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise in financial systems and ERP application software. This breadth of expertise provides Progent the capability to knowledgably ascertain necessary systems and re-organize the remaining pieces of your computer network environment following a ransomware penetration and assemble them into an operational network.

Progent's security team of experts has state-of-the-art project management systems to orchestrate the complicated restoration process. Progent knows the importance of working swiftly and in unison with a client's management and Information Technology staff to assign priority to tasks and to put essential services back on-line as fast as possible.

Client Case Study: A Successful Crypto-Ransomware Virus Recovery
A small business contacted Progent after their network system was crashed by Ryuk ransomware virus. Ryuk is generally considered to have been developed by North Korean state sponsored cybercriminals, suspected of adopting approaches leaked from Americaís National Security Agency. Ryuk goes after specific companies with little or no tolerance for disruption and is one of the most profitable incarnations of crypto-ransomware. Well Known victims include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a regional manufacturer located in the Chicago metro area with around 500 workers. The Ryuk event had paralyzed all business operations and manufacturing processes. Most of the client's data protection had been on-line at the start of the intrusion and were encrypted. The client considered paying the ransom (exceeding $200,000) and wishfully thinking for the best, but ultimately utilized Progent.


"I cannot say enough about the help Progent provided us during the most critical time of (our) companyís life. We would have paid the cyber criminals behind the attack if it wasnít for the confidence the Progent experts provided us. The fact that you could get our messaging and key applications back into operation faster than one week was something I thought impossible. Each expert I worked with or e-mailed at Progent was absolutely committed on getting our company operational and was working day and night on our behalf."

Progent worked hand in hand the client to rapidly identify and assign priority to the key elements that had to be recovered in order to continue business functions:

  • Active Directory (AD)
  • Electronic Mail
  • MRP System
To start, Progent adhered to Anti-virus event mitigation industry best practices by isolating and cleaning systems of viruses. Progent then began the steps of recovering Windows Active Directory, the core of enterprise environments built upon Microsoft Windows technology. Exchange messaging will not work without AD, and the client's financials and MRP system utilized Microsoft SQL, which depends on Active Directory for access to the data.

In less than 48 hours, Progent was able to re-build Windows Active Directory to its pre-attack state. Progent then initiated rebuilding and storage recovery of critical applications. All Exchange Server ties and attributes were intact, which greatly helped the restore of Exchange. Progent was also able to collect non-encrypted OST files (Microsoft Outlook Off-Line Data Files) on team PCs and laptops to recover mail data. A recent offline backup of the customerís accounting software made it possible to restore these vital services back online for users. Although significant work remained to recover totally from the Ryuk event, the most important services were recovered quickly:


"For the most part, the production operation ran fairly normal throughout and we produced all customer deliverables."

During the next couple of weeks critical milestones in the restoration process were made in tight collaboration between Progent engineers and the client:

  • Self-hosted web applications were restored with no loss of data.
  • The MailStore Server with over four million archived messages was brought online and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/AR/Inventory modules were fully functional.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Ninety percent of the user PCs were back into operation.

"So much of what went on during the initial response is mostly a haze for me, but my management will not forget the countless hours each and every one of you accomplished to help get our company back. Iíve trusted Progent for the past ten years, possibly more, and each time I needed help Progent has come through and delivered as promised. This time was the most impressive ever."

Conclusion
A possible business-killing disaster was dodged due to hard-working experts, a wide array of knowledge, and close teamwork. Although in analyzing the event afterwards the crypto-ransomware incident detailed here would have been shut down with up-to-date security technology and NIST Cybersecurity Framework best practices, team training, and well designed incident response procedures for data protection and proper patching controls, the fact remains that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are tireless and will continue. If you do get hit by a ransomware incident, remember that Progent's team of professionals has substantial experience in crypto-ransomware virus blocking, removal, and information systems recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Chris (and any others that were helping), thank you for making it so I could get rested after we made it through the most critical parts. All of you did an fabulous effort, and if any of your guys is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer case study, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Salt Lake City
For ransomware system recovery services in the Salt Lake City area, call Progent at 800-462-8800 or see Contact Progent.



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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of the time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.

  • Small Office Network Security Consultants Small Offices Computer Consulting Services
  • SonicWall PRO Network Security Auditor SonicWall Gateway Security Suite Information Technology Consulting
  • Salt Lake City Lockbit Crypto-Ransomware File-Recovery Salt Lake City, UT
  • Specialist BlackBerry BES Server Express Consultant Services BlackBerry BES Express
  • Specialist Sun Solaris Consulting Linux

  • Remote Linux RedHat Remote Professional
    Linux Phone-based Design Consultant

    Progent provides nationwide online technical support and consulting services for businesses who operate networks based on versions of Linux or whose IT systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Online network consulting offers maximum return for your IT budget by preserving client efficiency and limiting the time charged for network analysis and repair. Advanced online support tools and skilled service specialists and consultants allow Progent to solve most network problems without wasting time and expense by traveling to your site. In the vast majority of cases your network issues can be remediated over the phone or via a combination of telephone help and remote connectivity. Progent can make available Cisco CCIE infrastructure experts and CISSP premier security professionals to help with the toughest system problems.

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  • System Center 2016 and Exchange Integration Online Support Services Support Outsourcing System Center 2016 Migration
  • System Center Operations Manager Help and Support Comprehensive Event Management IT Consulting

  • Dynamics GP Customization Technology Professional
    Dynamics GP Web Services Engineers

    Progent's seasoned solution designers and programmers can help your company to create customizations to Microsoft Dynamics GP/Great Plains that support the special requirement of your business while retaining the benefits of Windows integration. Progent can also provide expertise with a range of software development tools that can be utilized to create integrations with Microsoft Dynamics GP/Great Plains. These tools include Microsoft Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

  • Tech Services Progent Management Progent's Management Team Server Support
  • Salt Lake City WannaCry Crypto-Ransomware Recovery Summit County Utah
  • Technical Support Services WLAN Emergency Remote Consulting Wireless LAN
  • Technology Consulting Services Suse Linux, Sun Solaris, UNIX Remote Troubleshooting Ubuntu Linux, Solaris, UNIX

  • Hybrid Microsoft 365 and Exchange Network Consultants
    Open Now Microsoft 365 hybrid solutions for Exchange Remote Support Services

    Microsoft supports transparent hybrid environments that integrate Microsoft 365 and on-premises Exchange systems. This permits you to have specific Exchange mailboxes located at your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange specialists can deliver as-needed expertise to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is completed on schedule and within budget.

  • Technology Professional Flexential Tampa Internet Data Center Consulting Services Flexential Colocation Center
  • Top Rated Ubiquiti UniFi WLAN Professionals Specialists Ubiquiti's UniFi XG AP WiFi access points
  • Urgent CCIE Expert Certified IT Outsource Small Business Network Repair Service Small Business
  • Urgent Network Computer Companies Salt Lake City, USA Urgent Network Computer Consultancy Company Summit County Utah
  • Virtual Machine Hosting Consulting Private Cloud Virtual Datacenter Hosting Consultant

  • Open Now Mac Office Word Learn
    Office Excel for Mac Train

    Progent can provide onsite training customized for individuals who want to expand their knowledge of the macOS and OS X operating system, Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual online classes for Mac applications.

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  • Web Application Security Cybersecurity Organization GIAC Security Audit Consultant Services

  • Consultant Services Meraki 802.11ac Access Point Upgrade
    CCNP Expert Certified Computer Consulting Meraki 802.11ac AP

    Progent's Cisco-certified Wi-Fi networking experts can provide remote and on-premises consulting and troubleshooting services to assist you to plan, configure, manage, tune, and debug wireless networks that incorporate Cisco's Meraki access points. Progent's experts can also assist your organization to plan and implement hybrid networks that integrate on-premises and cloud-based resources and that deliver easy access, advanced security and compliance, unified management, and dependable operation for all your mobile and desktop endpoints.

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  • IPsec VPN Security Team
    Compliance Audit IPsec VPN

    Progent provides small and mid-size businesses expert consulting for Intrusion Protection Systems and IPsec VPN technology from major firewall and Virtual Private Network security companies including WatchGuard, Juniper Networks, and Symantec. Progent can show you how to create a comprehensive security plan and choose appropriate products from a variety of suppliers to achieve your security goals while sticking within your spending limits.

  • Windows 7 IT Consultants Microsoft Windows 7 Migration Online Support
  • Salt Lake City Hermes Ransomware Operational-Recovery Summit County Utah
  • Windows Server Essentials and SharePoint Consulting Technology Professional Windows Server Essentials and Exchange
  • Work at Home Employees Consulting and Support Services near Salt Lake City - Voice/Video Conferencing Systems Consulting and Support Services Salt Lake City, UT Offsite Workforce Expertise in Salt Lake City - Conferencing Systems Consulting Experts Salt Lake City, Tooele County
  • Work from Home Employees Salt Lake City Guidance - Integration Guidance Summit County Utah Summit County Utah Top At Home Workers Salt Lake City Consulting Services - Setup Expertise
  • iPad On-site Support Computer Consultants Macintosh

  • Oracle Recovery Manager Specialists
    Consultant Services Oracle Database Resource Manage

    Progent can provide affordable online access to an authorized Oracle DBA expert or an Oracle application programmer. Progent can provide advanced DBA services for all versions of Oracle including 10g and 11g and can also assist you to design, build, enhance, or troubleshoot Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Data Guard replication technologies and ASM file/volume manager.

  • macOS Online Troubleshooting Engineers Engineer OS X Online
  • Summit County Utah Salt Lake City Maze Crypto-Ransomware Data-Recovery

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