Crypto-Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Recovery ExpertsCrypto-Ransomware has become a modern cyberplague that poses an extinction-level danger for organizations poorly prepared for an assault. Versions of ransomware such as CryptoLocker, Fusob, Locky, NotPetya and MongoLock cryptoworms have been circulating for years and continue to inflict harm. More recent variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Nephilim, plus frequent as yet unnamed malware, not only do encryption of on-line files but also infect all accessible system restores and backups. Data synchronized to the cloud can also be ransomed. In a poorly designed data protection solution, this can render automatic restore operations useless and basically knocks the entire system back to zero.

Retrieving applications and data following a ransomware attack becomes a sprint against the clock as the targeted business tries its best to contain and eradicate the ransomware and to restore business-critical operations. Since ransomware needs time to replicate, attacks are usually sprung on weekends and holidays, when attacks are likely to take longer to identify. This compounds the difficulty of promptly mobilizing and orchestrating a knowledgeable response team.

Progent makes available a variety of solutions for protecting Salt Lake City businesses from crypto-ransomware attacks. Among these are staff training to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to deployment of modern security gateways with artificial intelligence technology to automatically detect and extinguish day-zero cyber attacks. Progent also offers the services of seasoned ransomware recovery professionals with the talent and perseverance to re-deploy a breached network as urgently as possible.

Progent's Crypto-Ransomware Restoration Help
Subsequent to a ransomware event, sending the ransom demands in Bitcoin cryptocurrency does not guarantee that cyber criminals will return the needed keys to unencrypt any or all of your data. Kaspersky ascertained that seventeen percent of ransomware victims never recovered their data even after having sent off the ransom, resulting in additional losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for small organizations. The other path is to piece back together the mission-critical parts of your Information Technology environment. Without access to full system backups, this requires a wide range of IT skills, well-coordinated team management, and the ability to work non-stop until the job is finished.

For decades, Progent has provided expert Information Technology services for companies throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have earned high-level industry certifications in leading technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in accounting and ERP applications. This breadth of experience gives Progent the capability to efficiently identify important systems and organize the remaining parts of your network system following a ransomware penetration and rebuild them into a functioning network.

Progent's security team of experts uses top notch project management systems to coordinate the complicated recovery process. Progent understands the importance of working rapidly and in concert with a client's management and IT staff to prioritize tasks and to get the most important applications back on line as soon as humanly possible.

Client Story: A Successful Ransomware Intrusion Recovery
A business sought out Progent after their company was attacked by Ryuk ransomware. Ryuk is thought to have been launched by North Korean government sponsored hackers, possibly using approaches exposed from the U.S. National Security Agency. Ryuk seeks specific companies with little room for disruption and is among the most profitable versions of crypto-ransomware. Major victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a regional manufacturing business located in Chicago and has about 500 staff members. The Ryuk event had brought down all business operations and manufacturing processes. The majority of the client's data protection had been online at the beginning of the intrusion and were encrypted. The client was actively seeking loans for paying the ransom demand (in excess of $200,000) and hoping for good luck, but ultimately made the decision to use Progent.

"I canít speak enough in regards to the expertise Progent provided us throughout the most stressful period of (our) businesses survival. We most likely would have paid the cybercriminals if not for the confidence the Progent team provided us. The fact that you could get our messaging and key applications back into operation faster than one week was something I thought impossible. Every single staff member I spoke to or messaged at Progent was laser focused on getting us back on-line and was working non-stop on our behalf."

Progent worked with the client to rapidly identify and prioritize the most important elements that had to be restored to make it possible to continue departmental operations:

  • Active Directory
  • Electronic Mail
  • MRP System
To start, Progent followed ransomware event response industry best practices by isolating and cleaning systems of viruses. Progent then initiated the process of rebuilding Windows Active Directory, the key technology of enterprise networks built on Microsoft Windows technology. Microsoft Exchange Server messaging will not operate without AD, and the customerís financials and MRP software utilized SQL Server, which depends on Windows AD for authentication to the data.

In less than 48 hours, Progent was able to recover Active Directory to its pre-attack state. Progent then accomplished rebuilding and storage recovery on critical systems. All Exchange schema and configuration information were usable, which facilitated the rebuild of Exchange. Progent was also able to find intact OST data files (Microsoft Outlook Off-Line Data Files) on various PCs in order to recover email messages. A recent off-line backup of the client's financials/MRP systems made it possible to return these required applications back online for users. Although significant work remained to recover fully from the Ryuk event, the most important systems were restored rapidly:

"For the most part, the production operation survived unscathed and we produced all customer sales."

Throughout the next month important milestones in the recovery process were made in close collaboration between Progent consultants and the customer:

  • Internal web sites were brought back up without losing any information.
  • The MailStore Microsoft Exchange Server with over 4 million archived messages was brought on-line and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory Control functions were fully recovered.
  • A new Palo Alto Networks 850 firewall was deployed.
  • 90% of the user desktops were fully operational.

"A huge amount of what was accomplished that first week is nearly entirely a blur for me, but my management will not forget the care each and every one of the team put in to help get our company back. I have trusted Progent for the past ten years, possibly more, and every time Progent has shined and delivered. This event was a stunning achievement."

A likely enterprise-killing disaster was dodged through the efforts of dedicated professionals, a broad range of subject matter expertise, and close teamwork. Although in analyzing the event afterwards the ransomware attack described here could have been identified and prevented with up-to-date cyber security systems and NIST Cybersecurity Framework best practices, staff training, and well thought out security procedures for data protection and keeping systems up to date with security patches, the fact is that government-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a ransomware virus, feel confident that Progent's roster of experts has proven experience in ransomware virus defense, mitigation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (along with others who were helping), Iím grateful for allowing me to get some sleep after we got through the most critical parts. Everyone did an amazing job, and if any of your guys is around the Chicago area, a great meal is on me!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To read or download a PDF version of this customer case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

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    Progent's certified Windows 2000 Server experts can provide network help and information technology consulting services for the entire line of .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, optimization, and support services include system design, deployment, documentation, on-site and off-site technical support, Call Center outsourcing, expert security consulting, full service outsourcing, and cost-effective co-sourcing.

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    Progent's experienced ransomware recovery consultants can help you to restore a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues.

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    For large businesses, Progent can supplement internal IT staffs by offering world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server help. For the national or global businesses with branches, Progent can act as a seamless nearby extension of enterprise IT management. Progentís enterprise consulting services include corporate-wide security, remote branch office support, system architecture, Sarbanes Oxley conformance, project management, and top-level support for multiple location network environments powered by Enterprise Windows. Progent can provide on-site consultants and technicians to assist with a site relocation or office move, or a system designer to assist with building or utilizing an Internet Data Center or co-location site.

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  • Les Kent has a 35-year track record of effective network integration, corporate administration, sales, and operations. He has shown a knack for developing sophisticated IT solutions in his roles as as a network designer, application developer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and global enterprises.

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    Progent can help businesses of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and reduce hardware investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and resources and make sure you avoid the typical errors small companies make when migrating to a public cloud. Progent can help you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN connections and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Cisco has designed an extensive product line of routers that includes routers built to deliver the protection, bandwidth, and availability demanded by organizations ranging from branch offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved reliability and network availability. Progent can show you how to choose and integrate Cisco routers to build a solid infrastructure for your IT system and to make it economical to expand as you support new users, open new offices, deploy new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS operating system, including the Cisco 800 series of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Series Routers.

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  • Cisco AnyConnect Remote Support Services
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    Progentís Cisco-Certified network experts offer professional PIX Firewall support services encompassing design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack security, and safe access services. Extending from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy combination of security, performance and availability for information networks of all sizes. PIX firewalls are based on a proven, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative tools. Progentís Cisco consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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  • Windows Server 2016 Hybrid Integration Remote Support Services
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    Progent's certified information technology consultants offer Windows Server 2016 integration consulting services to assist organizations of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to assess the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to benefit from the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.

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    Microsoft Certified Partner Desktop Update Automation Security Consultants

    Progent's network consultants can assist your company to streamline desktop change and update deployment by delivering expertise with management platforms like System Center Configuration Manager 2007, Systems Management Server 2003, and Windows Server Update Services (WSUS).

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    Progent's Cisco Wi-Fi IP phone configuration and troubleshooting consultants can provide remote and on-premises support to help your organization build and manage a Cisco Wi-Fi VoIP phone deployment by providing services that can range from debugging the configuration of a wireless VoIP phone or AP to offering project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

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  • 24-Hour Infor SyteLine CloudSuite Web Site Integration Technology Professional
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    Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies over 25 years of experience assisting manufacturing and distribution companies to simplify complicated supply chains and streamline key processes in order to get products to market fast and meet customer schedules consistently. Progent offers the skills of an ERP specialist with over 20 years of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite consulting that can range from occasional advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, ETL, Office 365 integration, training, and DBA services.

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