Crypto-Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Remediation ConsultantsRansomware has become a too-frequent cyberplague that poses an extinction-level threat for businesses unprepared for an assault. Different iterations of ransomware like the Reveton, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for many years and continue to inflict destruction. Newer strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch and Nephilim, along with additional as yet unnamed malware, not only encrypt online data files but also infect all available system restores and backups. Information synchronized to the cloud can also be encrypted. In a poorly designed data protection solution, it can render any restore operations hopeless and basically sets the network back to zero.

Restoring programs and data after a ransomware event becomes a sprint against the clock as the targeted business tries its best to stop lateral movement and remove the crypto-ransomware and to resume mission-critical operations. Since ransomware requires time to replicate, attacks are often sprung during nights and weekends, when successful attacks are likely to take longer to uncover. This multiplies the difficulty of promptly mobilizing and coordinating a capable response team.

Progent makes available a variety of support services for securing Salt Lake City organizations from ransomware attacks. These include staff training to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat protection to identify and disable zero-day malware attacks. Progent also provides the services of expert crypto-ransomware recovery consultants with the skills and perseverance to restore a breached system as quickly as possible.

Progent's Ransomware Recovery Services
Following a ransomware attack, sending the ransom demands in cryptocurrency does not guarantee that distant criminals will respond with the needed codes to unencrypt any of your information. Kaspersky estimated that 17% of crypto-ransomware victims never recovered their files after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly above the usual ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The fallback is to piece back together the vital elements of your Information Technology environment. Without the availability of essential system backups, this requires a broad complement of IT skills, top notch team management, and the ability to work non-stop until the task is done.

For decades, Progent has provided professional IT services for companies throughout the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes engineers who have been awarded advanced industry certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have garnered internationally-recognized certifications including CISM, CISSP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has expertise in financial management and ERP software solutions. This breadth of expertise provides Progent the ability to quickly understand critical systems and consolidate the surviving components of your computer network system after a crypto-ransomware event and assemble them into a functioning system.

Progent's recovery team of experts utilizes powerful project management systems to coordinate the complex recovery process. Progent understands the urgency of acting quickly and in concert with a client's management and IT team members to assign priority to tasks and to get the most important services back on line as fast as possible.

Customer Story: A Successful Ransomware Attack Recovery
A customer hired Progent after their network was crashed by Ryuk ransomware. Ryuk is thought to have been created by Northern Korean state sponsored criminal gangs, possibly adopting approaches leaked from America's National Security Agency. Ryuk seeks specific companies with little or no ability to sustain operational disruption and is among the most lucrative instances of crypto-ransomware. High publicized targets include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing business located in the Chicago metro area with about 500 employees. The Ryuk attack had brought down all company operations and manufacturing capabilities. Most of the client's data backups had been on-line at the beginning of the intrusion and were eventually encrypted. The client considered paying the ransom (in excess of two hundred thousand dollars) and wishfully thinking for the best, but in the end reached out to Progent.

"I can't speak enough in regards to the help Progent gave us throughout the most stressful period of (our) company's existence. We would have paid the Hackers if not for the confidence the Progent experts afforded us. The fact that you could get our e-mail and important applications back faster than one week was beyond my wildest dreams. Every single staff member I interacted with or messaged at Progent was absolutely committed on getting us operational and was working day and night to bail us out."

Progent worked with the customer to quickly determine and prioritize the key services that needed to be recovered in order to continue departmental operations:

  • Microsoft Active Directory
  • Electronic Messaging
  • Financials/MRP
To begin, Progent adhered to ransomware incident mitigation industry best practices by stopping lateral movement and disinfecting systems. Progent then initiated the process of recovering Microsoft AD, the foundation of enterprise systems built upon Microsoft Windows technology. Exchange messaging will not operate without Windows AD, and the client's financials and MRP software used SQL Server, which depends on Windows AD for security authorization to the data.

In less than 48 hours, Progent was able to restore Active Directory services to its pre-attack state. Progent then accomplished reinstallations and hard drive recovery of mission critical systems. All Exchange Server ties and configuration information were intact, which greatly helped the rebuild of Exchange. Progent was able to find local OST files (Microsoft Outlook Off-Line Folder Files) on various workstations in order to recover email data. A not too old off-line backup of the customer's accounting systems made it possible to return these essential applications back online. Although significant work was left to recover totally from the Ryuk attack, critical services were returned to operations rapidly:

"For the most part, the production manufacturing operation was never shut down and we delivered all customer orders."

During the next month important milestones in the restoration process were made in tight collaboration between Progent consultants and the customer:

  • In-house web sites were restored with no loss of information.
  • The MailStore Microsoft Exchange Server with over 4 million archived emails was brought online and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/AR/Inventory functions were 100 percent functional.
  • A new Palo Alto 850 security appliance was brought on-line.
  • Most of the desktop computers were fully operational.

"A lot of what occurred in the early hours is nearly entirely a fog for me, but I will not soon forget the urgency each and every one of the team accomplished to give us our business back. I've entrusted Progent for the past 10 years, possibly more, and every time Progent has outperformed my expectations and delivered. This time was no exception but maybe more Herculean."

A potential business extinction disaster was evaded through the efforts of top-tier professionals, a wide range of knowledge, and close collaboration. Although in retrospect the ransomware virus incident described here could have been identified and blocked with up-to-date cyber security systems and best practices, user and IT administrator training, and appropriate incident response procedures for data protection and applying software patches, the reality is that government-sponsored hackers from China, North Korea and elsewhere are tireless and are not going away. If you do fall victim to a crypto-ransomware incident, remember that Progent's team of experts has substantial experience in crypto-ransomware virus blocking, remediation, and data disaster recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), I'm grateful for letting me get rested after we made it over the initial push. All of you did an amazing job, and if anyone is around the Chicago area, dinner is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Salt Lake City
For ransomware recovery expertise in the Salt Lake City area, call Progent at 800-462-8800 or visit Contact Progent.

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    Windows Server 2008 R2 features high levels of speed, protection, fault tolerance, scalability, and versatility that accelerate output of on-site, remote, and mobile users. Progent's network professionals can provide affordable online consulting, troubleshooting, and training services to assist you to design, implement, and manage Windows Server 2008 R2 in order to add significant business value to your information system.

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  • Virtual Help Desk Consultants Extended Call Desk Computer Consultants
  • Virus Rollback Services ProSight Ransomware Rollback Consulting
  • WatchGuard Firebox M4600 Firewall Firewall Configure Cybersecurity Group WatchGuard Firebox M-Series Firewall
  • Windows 2000 On-site Support Microsoft Windows 2000 Specialists

  • Ubiquiti's UniFi U6 WiFi access points Consultancy
    Ubiquiti UniFi Switch Specialists

    Ubiquiti's UniFi family of Wi-Fi network devices includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and managed switches. UniFi devices installed across multiple sites with thousands of access points can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, optimization, debugging, monitoring, and analytics. Progent can provide the expertise of veteran Wi-Fi professionals who can help you to assess the benefits of Ubiquiti's UniFi technology for your business and help you to plan, deploy, administer, and maintain your UniFi ecosystem.

  • Windows 8 Consultants Microsoft Windows 8.1 Upgrade Network Help

  • Consultant Microsoft Project Server 2013
    Microsoft Project Server Scheduling Consultant Services

    Progent's Microsoft-certified consultants offer in-depth support in deploying, managing and debugging all versions of Project Server and can deliver a wide variety of cost-effective online consulting services following proven best practices to assist organizations of all sizes to receive all the benefits of this leading project management solution. Support services available from Progent include solution planning, software configuration and upgrades, strategies for safe file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized webinar training.

  • Windows Server 2012 Networking Companies Salt Lake City Ogden Clearfield Windows Server 2016 IT Consultants Salt Lake City, UT

  • Microsoft Certified Expert Microsoft 365 Portal Support Outsourcing
    Open Now Microsoft 365 AD FS Network Consultant

    Microsoft 365 Exchange Online lets you use cloud-based servers, mailboxes and associated email components to lower hardware expense and administrative overhead. You can use Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid solution that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly remote technical support to assist your organizations to evaluate the benefits of Microsoft 365 Exchange Online, design a solution that fits your business needs and budget, implement an efficient move from your existing Exchange organization to one that includes Exchange Online, train your IT staff and end users, and provide as-needed consulting and technical support.

  • Work at Home Employees Consulting - Salt Lake City - Setup Expertise Salt Lake City, Tooele County Remote Workers Salt Lake City Guidance - Integration Consulting Services Salt Lake City, UT
  • Work from Home Consultants Online Support Services Helpdesk for at Home Workforce

  • Windows Server 2016 Load Balancing Consultant
    Windows Server 2016 Storage Spaces Direct Specialists

    Progent's Microsoft-certified information technology experts can provide Windows Server 2016 migration consulting services to help businesses of any size to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to benefit from the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.

  • domain expiration management Services 24 Hour ProSight password management Technology Professional

  • Technology Professional IoT sensors patch management
    24x7 Server patch management Services

    Progent's support services for software/firmware update management provide businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, such as scanners, network infrastructure appliances like switches and wireless APs, and Internet-of-Things devices such as sensors and health monitors.

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