Ransomware : Your Worst Information Technology Nightmare
Crypto-Ransomware  Recovery ConsultantsCrypto-Ransomware has become a modern cyberplague that represents an extinction-level danger for businesses of all sizes unprepared for an assault. Different versions of ransomware such as Reveton, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been circulating for a long time and still inflict destruction. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Egregor, plus additional as yet unnamed newcomers, not only encrypt on-line critical data but also infiltrate many accessible system protection. Information synchronized to cloud environments can also be rendered useless. In a poorly architected environment, this can make automatic recovery useless and effectively sets the network back to square one.

Getting back services and data after a crypto-ransomware intrusion becomes a race against time as the targeted organization struggles to contain the damage and clear the crypto-ransomware and to restore business-critical operations. Due to the fact that ransomware needs time to spread, attacks are usually launched on weekends, when attacks in many cases take more time to detect. This compounds the difficulty of rapidly assembling and orchestrating a qualified mitigation team.

Progent has a range of solutions for protecting Manaus organizations from crypto-ransomware penetrations. Among these are user training to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat protection to discover and disable zero-day modern malware attacks. Progent also can provide the assistance of expert ransomware recovery engineers with the skills and perseverance to re-deploy a breached network as urgently as possible.

Progent's Crypto-Ransomware Recovery Support Services
Subsequent to a ransomware attack, even paying the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will return the needed keys to decrypt all your information. Kaspersky Labs ascertained that seventeen percent of crypto-ransomware victims never restored their data after having sent off the ransom, resulting in increased losses. The gamble is also very costly. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the usual ransomware demands, which ZDNET estimated to be in the range of $13,000 for small organizations. The fallback is to re-install the mission-critical components of your Information Technology environment. Absent the availability of complete information backups, this calls for a broad complement of skills, well-coordinated team management, and the capability to work non-stop until the job is over.

For decades, Progent has made available expert IT services for businesses throughout the U.S. and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have attained high-level certifications in leading technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity experts have earned internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has experience in financial systems and ERP applications. This breadth of expertise gives Progent the skills to knowledgably determine necessary systems and consolidate the remaining pieces of your IT system following a ransomware penetration and assemble them into an operational system.

Progent's ransomware team of experts has top notch project management tools to coordinate the complicated recovery process. Progent appreciates the importance of acting swiftly and together with a client's management and IT team members to assign priority to tasks and to get critical services back online as soon as possible.

Client Story: A Successful Ransomware Intrusion Restoration
A small business escalated to Progent after their company was penetrated by the Ryuk crypto-ransomware. Ryuk is believed to have been launched by North Korean state hackers, possibly using techniques exposed from the United States National Security Agency. Ryuk seeks specific organizations with little or no tolerance for operational disruption and is among the most lucrative instances of crypto-ransomware. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in the Chicago metro area with about 500 workers. The Ryuk intrusion had shut down all essential operations and manufacturing capabilities. The majority of the client's backups had been directly accessible at the time of the attack and were encrypted. The client considered paying the ransom (in excess of two hundred thousand dollars) and hoping for the best, but ultimately called Progent.

"I cannot thank you enough in regards to the help Progent provided us during the most stressful time of (our) company's survival. We may have had to pay the Hackers if not for the confidence the Progent group afforded us. That you were able to get our e-mail and production applications back faster than seven days was beyond my wildest dreams. Every single expert I interacted with or texted at Progent was totally committed on getting our company operational and was working 24 by 7 to bail us out."

Progent worked together with the client to rapidly identify and assign priority to the critical applications that had to be addressed in order to continue business operations:

  • Microsoft Active Directory
  • Exchange Server
  • MRP System
To get going, Progent adhered to Anti-virus event mitigation best practices by stopping the spread and clearing up compromised systems. Progent then initiated the work of restoring Windows Active Directory, the foundation of enterprise environments built upon Microsoft Windows Server technology. Microsoft Exchange messaging will not work without Active Directory, and the customer's MRP system leveraged SQL Server, which needs Active Directory for security authorization to the database.

Within two days, Progent was able to rebuild Windows Active Directory to its pre-penetration state. Progent then accomplished rebuilding and hard drive recovery of critical servers. All Exchange Server ties and attributes were intact, which facilitated the restore of Exchange. Progent was able to assemble local OST files (Outlook Off-Line Data Files) on user desktop computers and laptops in order to recover mail messages. A recent off-line backup of the businesses financials/MRP software made it possible to restore these essential programs back servicing users. Although major work remained to recover totally from the Ryuk event, critical systems were returned to operations rapidly:

"For the most part, the production operation survived unscathed and we did not miss any customer sales."

Throughout the next few weeks critical milestones in the recovery process were made in tight cooperation between Progent engineers and the customer:

  • In-house web applications were brought back up without losing any data.
  • The MailStore Server containing more than 4 million historical messages was brought online and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory modules were fully recovered.
  • A new Palo Alto 850 firewall was set up.
  • Most of the user workstations were being used by staff.

"A huge amount of what transpired in the early hours is mostly a blur for me, but I will not forget the countless hours each and every one of your team put in to give us our business back. I have utilized Progent for the past ten years, possibly more, and every time Progent has come through and delivered. This time was a testament to your capabilities."

A possible company-ending disaster was evaded with top-tier experts, a wide spectrum of knowledge, and tight teamwork. Although in hindsight the ransomware virus penetration detailed here should have been disabled with advanced cyber security solutions and security best practices, staff training, and well thought out incident response procedures for information protection and applying software patches, the reality is that state-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware incident, feel confident that Progent's roster of professionals has extensive experience in ransomware virus defense, mitigation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), I'm grateful for making it so I could get rested after we made it over the initial fire. All of you did an amazing effort, and if anyone that helped is visiting the Chicago area, a great meal is on me!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Manaus
For ransomware system recovery consulting services in the Manaus area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's certified ISA Server 2004 consultants have long experience with Internet Security and Acceleration Server configuring ISA Server-based security solutions for IT networks with multiple sites, mobile workers, and mission-critical web applications. Progent's Microsoft Firewall experts can help your small business in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your network security requirements without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of ISA Server.

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    Wireless Link Specialist

    Progent's Wireless Consulting Services provide a fast, affordable way for companies of any size to integrate, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and deploy appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Small Business WAP371 Integration Services

    Cisco's Small Business 100, 300 and 500 family of wireless access points are Linux-based devices engineered as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE Wi-Fi infrastructure experts can provide remote or on-premises integration and debugging support to assist your organization to plan, implement, update, optimize, manage and troubleshoot Cisco Small Business wireless access point deployments of any size or architecture.

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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Dynamics AX (Axapta), Dynamics NAV (Navision), Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, administration help, upgrade assistance, and 1-on-1 or group webinar training customized to address your particular requirements. Progent's experts also can help you build and maintain a protected, reliable network foundation to run your ERP, MRP and accounting solutions.

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  • Nexus Switch EIGRP Computer Engineer
    Nexus Switching Support

    Nexus series switches are designed to provide the speed, expandability, uptime, cloud readiness, capacity, data protection and ease of management needed to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite consulting expertise to assist your IT staff to design an efficient switch topology, set up pilot environments to validate your network design, deploy Nexus switches, define and enforce appropriate policies, run security vulnerability assessments, configure proactive monitoring, fully utilize network resources through virtualization technologies, troubleshoot switching and routing issues, optimize performance, plan for expected growth, and set up the advanced zero-downtime capabilities available for Cisco's Nexus products. Progent can also help your business to upgrade efficiently from legacy Nexus switches or Catalyst switches to current Nexus switches.

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    iOS patch management Services

    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting updates to your servers, endpoint devices printers, infrastructure appliances such as routers and wireless access points, and Internet-of-Things devices such as sensors and health monitors.

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    Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices.

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  • Dynamics GP Development Services
    Dynamics GP App Development Development Firms

    Progent's expertise delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to create custom line-of-business applications and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can show you how to design reports that allow you to track your business more effectively, transforming uncooked information into useful understanding of your company and customers.

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  • Microsoft Office Access Development Companies
    Designer Microsoft Access scripting

    Progent offers cost-effective remote consulting services for all releases of Microsoft Access including desktop and browser-based versions and offers expert assistance for application development, database conversion, performance tuning, report design, and troubleshooting. Progent also offers tailored online classes for Office Access development and DBA services.

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