Ransomware : Your Feared IT Disaster
Ransomware  Remediation ConsultantsCrypto-Ransomware has become a modern cyber pandemic that poses an extinction-level danger for organizations poorly prepared for an attack. Different iterations of ransomware such as CrySIS, WannaCry, Locky, Syskey and MongoLock cryptoworms have been circulating for years and still cause harm. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Egregor, as well as frequent as yet unnamed malware, not only encrypt on-line data files but also infiltrate any accessible system protection. Data synched to the cloud can also be encrypted. In a poorly designed environment, this can make automated recovery useless and effectively knocks the network back to zero.

Getting back on-line services and data following a ransomware intrusion becomes a race against time as the victim tries its best to stop lateral movement and clear the crypto-ransomware and to resume business-critical activity. Because crypto-ransomware takes time to spread, attacks are often sprung at night, when attacks in many cases take more time to uncover. This multiplies the difficulty of promptly marshalling and organizing a capable mitigation team.

Progent provides a variety of support services for securing Manaus organizations from crypto-ransomware events. These include staff training to become familiar with and avoid phishing attempts, ProSight Active Security Monitoring for remote monitoring and management, plus installation of modern security appliances with AI capabilities to intelligently detect and extinguish day-zero cyber attacks. Progent in addition provides the assistance of veteran crypto-ransomware recovery professionals with the talent and perseverance to reconstruct a breached network as soon as possible.

Progent's Ransomware Recovery Support Services
Following a ransomware penetration, paying the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will respond with the needed codes to decipher any or all of your information. Kaspersky Labs estimated that 17% of ransomware victims never recovered their information after having paid the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is greatly above the typical ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The fallback is to re-install the critical parts of your Information Technology environment. Absent the availability of complete information backups, this requires a wide complement of IT skills, professional project management, and the capability to work 24x7 until the job is finished.

For twenty years, Progent has made available expert IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have been awarded top certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have earned internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial systems and ERP applications. This breadth of experience affords Progent the ability to efficiently understand necessary systems and integrate the remaining pieces of your computer network environment following a ransomware penetration and assemble them into a functioning system.

Progent's security team of experts utilizes best of breed project management systems to orchestrate the sophisticated recovery process. Progent understands the importance of working rapidly and in unison with a customerís management and Information Technology staff to assign priority to tasks and to get the most important systems back online as fast as possible.

Customer Story: A Successful Ransomware Penetration Restoration
A small business contacted Progent after their company was penetrated by the Ryuk ransomware. Ryuk is generally considered to have been deployed by Northern Korean state hackers, possibly adopting technology leaked from Americaís National Security Agency. Ryuk goes after specific companies with little ability to sustain disruption and is one of the most profitable versions of ransomware. Major targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company based in the Chicago metro area and has about 500 staff members. The Ryuk event had shut down all business operations and manufacturing capabilities. Most of the client's information backups had been online at the time of the attack and were damaged. The client was taking steps for paying the ransom (exceeding $200K) and hoping for good luck, but ultimately made the decision to use Progent.


"I cannot thank you enough in regards to the help Progent gave us during the most stressful period of (our) businesses survival. We most likely would have paid the cyber criminals if not for the confidence the Progent team gave us. The fact that you were able to get our messaging and important applications back online in less than one week was earth shattering. Each expert I interacted with or e-mailed at Progent was absolutely committed on getting us working again and was working day and night to bail us out."

Progent worked together with the client to rapidly assess and assign priority to the critical systems that had to be recovered in order to restart business functions:

  • Windows Active Directory
  • E-Mail
  • Accounting and Manufacturing Software
To begin, Progent followed Anti-virus incident response best practices by stopping the spread and clearing up compromised systems. Progent then started the process of rebuilding Windows Active Directory, the key technology of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange email will not function without Active Directory, and the customerís accounting and MRP applications utilized Microsoft SQL, which needs Windows AD for access to the data.

In less than two days, Progent was able to restore Active Directory to its pre-virus state. Progent then charged ahead with reinstallations and hard drive recovery on mission critical systems. All Exchange Server schema and attributes were usable, which greatly helped the rebuild of Exchange. Progent was able to locate non-encrypted OST data files (Outlook Email Offline Data Files) on team workstations to recover mail messages. A not too old off-line backup of the client's accounting/MRP software made them able to restore these essential applications back online for users. Although major work remained to recover completely from the Ryuk attack, essential services were returned to operations rapidly:


"For the most part, the production line operation ran fairly normal throughout and we produced all customer orders."

During the following month important milestones in the recovery process were achieved in tight cooperation between Progent consultants and the client:

  • In-house web sites were restored with no loss of data.
  • The MailStore Microsoft Exchange Server containing more than four million archived messages was restored to operations and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory functions were fully recovered.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • Nearly all of the desktop computers were back into operation.

"A huge amount of what happened that first week is mostly a fog for me, but we will not soon forget the care each of you put in to give us our company back. I have trusted Progent for the past 10 years, maybe more, and every time I needed help Progent has shined and delivered as promised. This time was no exception but maybe more Herculean."

Conclusion
A probable company-ending catastrophe was averted through the efforts of results-oriented professionals, a broad array of knowledge, and close collaboration. Although in hindsight the crypto-ransomware penetration described here would have been disabled with up-to-date cyber security solutions and best practices, user training, and well designed security procedures for backup and proper patching controls, the fact is that state-sponsored hackers from Russia, North Korea and elsewhere are relentless and will continue. If you do get hit by a ransomware incursion, remember that Progent's roster of professionals has proven experience in ransomware virus blocking, remediation, and data recovery.


"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), Iím grateful for letting me get some sleep after we made it through the first week. All of you did an impressive job, and if anyone is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Barracuda Backup is an affordable, subscription-based backup/restore service for small and mid-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical appliance manufactured by Barracuda or a virtual appliance with similar features but which uses your own storage hardware. Barracuda Backup protects critical company data produced locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting support services to help you to design, configure, operate and troubleshoot a backup and disaster recovery solution built on Barracuda Backup.

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    Application Publishing with ISA Server 2006 provides more control over intranet applications while supporting enhanced efficiency by making these applications accessible to legitimate remote or mobile users. Internet Security and Acceleration Server can guard corporate applications, services, and information throughout all network layers with application-layer filtering and powerful publishing wizards. Progent's Microsoft-certified Internet Security and Acceleration Server consultants can help you plan, install, configure, and maintain ISA Server 2006 on your system so your business achieves a highly functional and economical combination of security, productivity, and performance.

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    Progent can assist companies of any size to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT management and lower equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and resources and ensure you avoid the typical errors small organizations make when moving to the cloud. Progent can show you how to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and to manage Apple iOS devices and Android handhelds.

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    Progent offers online and onsite deployment, migration, programming, reporting for Microsoft Dynamics 365 Business Central (formerly Dynamivs NAV).

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    Progent is organized deliver comprehensive remote support for all major technical areas common to todayís small company information systems and offers an array of vital, on-demand services including a temporary Chief Information Officer to provide senior-level IT design and negotiating skills, a Technical Response Center for help desk services, 24x7 remote monitoring, spam and email-borne virus protection as a managed service, best-practices project management help for critical initiatives such as office relocations orOS migrations, connectivity consultants for building and maintaining fast and robust infrastructure, security specialists to ensure information safety and compliance, disaster recovery experts to create business continuity strategies, and software programmers to write, enhance, or troubleshoot business applications.

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    Progent's Wi-Fi site survey and predictive modeling make it easy to plan, install and debug a Wi-Fi network customized for your facilities, providing your business a wireless solution that has the coverage, performance, capacity, QoS, data protection, and roaming capability your business needs. Wireless site survey services from Progent include online predictive analysis for planning a wireless LAN and onsite survey services for confirming, tuning, and troubleshooting an operational Wi-Fi network.

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    Progent's Microsoft consultants can assist you to evaluate the benefits of Lync Server 2010 for your business and can help you to design and execute a rollout of Lync Server that consolidates the administration of IM and Presence and increases the output of your office staff, at-home workers, and mobile workforce. Progent's consultant's can also assist you to carry out an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or from Live Communications Server, interface Microsoft Lync Server with Exchange, SharePoint, and SQL Server, show you how you can use Microsoft Lync Server to improve the collaborative functions of Microsoft Office applications, and offer online seminars and ongoing support for Lync Server 2010 and other Microsoft platforms.

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  • Les Kent has a 35-year track record of effective technology integration, business administration, marketing, and operations. He has demonstrated a knack for developing elegant IT solutions in his roles as as a network designer, application developer, project manager, deployment expert, and troubleshooter for small businesses, start-ups, and major enterprises.

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    Years of background delivering Microsoft expertise and Cisco technology consulting has allowed Progent to build an unmatched capability for supporting branch offices that require IT help with the responsiveness common to with small firms but which offers effective client interaction, complete documentation, and adherence to corporate IT standards. If your enterprise maintains a remote office situated anywhere in California or any area served by Progent's consultants, Progent can provide a broad array of in-person and on-line IT consulting services and system design expertise.

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    Progent imposes no initialization fee and asks no retainer for services delivered during normal business hours. Progent's one-minute granularity eliminates large bills for fast fixes so you won't be tempted to allow minor problems to fester. .

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    Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can include a custom-designed physical appliance manufactured by Barracuda or a virtual appliance with similar functionality but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical business data produced on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to help you to design, configure, manage and troubleshoot a backup and disaster recovery system built on Barracuda technology.

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    Progent's ProSight Email Guard uses the technology of top data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's ProSight Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

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    Progent's Cisco CCIE-certified networking consultants have extensive experience helping Internet Service Providers to architect, implement, administer, optimize, and debug high-availability, scalable network environments suitable for public networks.

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    Progent's expertise providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized mission-critical programs and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you create reports that let you track your business more thoroughly, transforming raw information into useful understanding of your business.

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    Progent offers organizations of any size world-class network remote or in-person consulting for networks powered by Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier Certified network consultants also can provide security expertise for companies varying in size from the small office to the global enterprise.

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    In addition to providing access to Microsoft Dynamics GP specialists, Progent has experts in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, migration assistance, and one-on-one or group online training tailored to meet your particular requirements. Progent's consultants also can show you how to build and maintain a secure, reliable server and communications infrastructure to run your ERP, MRP and accounting solutions.

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    Progent can show you how to plan and implement an efficient move to Dynamics GP so that you preserve your information, strengthen your protection, enhance your management reporting, take complete advantage of Microsoft Office integration, and minimize business disruption by creating and executing a smart migration plan. Progent can also help train new Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your financial reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce custom line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP 2010/Great Plains 2010.

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