Ransomware : Your Worst IT Disaster
Ransomware  Recovery ConsultantsCrypto-Ransomware has become an escalating cyber pandemic that represents an enterprise-level danger for businesses poorly prepared for an assault. Different iterations of ransomware like the Dharma, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for a long time and still inflict havoc. Newer variants of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, plus additional as yet unnamed newcomers, not only encrypt online files but also infiltrate any configured system protection. Files synchronized to off-site disaster recovery sites can also be encrypted. In a vulnerable environment, this can render automatic recovery hopeless and effectively sets the entire system back to zero.

Getting back programs and data following a ransomware intrusion becomes a sprint against the clock as the targeted organization tries its best to contain and clear the virus and to resume mission-critical activity. Because ransomware takes time to spread, assaults are often sprung on weekends, when successful penetrations tend to take more time to detect. This multiplies the difficulty of promptly assembling and organizing an experienced mitigation team.

Progent offers a variety of support services for protecting Manaus enterprises from crypto-ransomware events. These include team education to help recognize and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to detect and quarantine day-zero modern malware assaults. Progent also provides the assistance of experienced crypto-ransomware recovery consultants with the skills and commitment to re-deploy a compromised environment as rapidly as possible.

Progent's Ransomware Recovery Help
Following a crypto-ransomware penetration, sending the ransom demands in cryptocurrency does not guarantee that merciless criminals will return the codes to decrypt all your information. Kaspersky Labs ascertained that 17% of ransomware victims never restored their data after having paid the ransom, resulting in increased losses. The risk is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET estimated to be around $13,000 for smaller organizations. The other path is to re-install the essential parts of your IT environment. Absent access to complete information backups, this calls for a wide range of skill sets, professional project management, and the ability to work non-stop until the task is done.

For decades, Progent has made available professional IT services for businesses throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded top certifications in foundation technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security specialists have garnered internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent in addition has expertise with accounting and ERP applications. This breadth of expertise gives Progent the skills to knowledgably identify necessary systems and organize the surviving pieces of your network system after a crypto-ransomware event and rebuild them into an operational system.

Progent's security team of experts utilizes best of breed project management applications to orchestrate the sophisticated recovery process. Progent knows the urgency of acting quickly and in concert with a customer's management and Information Technology team members to assign priority to tasks and to get critical services back on-line as fast as possible.

Case Study: A Successful Ransomware Penetration Response
A client hired Progent after their network system was brought down by Ryuk ransomware. Ryuk is thought to have been created by North Korean state cybercriminals, possibly adopting technology leaked from the United States National Security Agency. Ryuk attacks specific companies with limited tolerance for operational disruption and is one of the most profitable incarnations of ransomware viruses. Well Known victims include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a small manufacturer headquartered in the Chicago metro area with about 500 employees. The Ryuk event had frozen all business operations and manufacturing capabilities. The majority of the client's information backups had been directly accessible at the time of the intrusion and were destroyed. The client was pursuing financing for paying the ransom demand (in excess of two hundred thousand dollars) and hoping for good luck, but ultimately reached out to Progent.


"I can't speak enough in regards to the support Progent gave us during the most fearful time of (our) company's life. We most likely would have paid the cybercriminals if not for the confidence the Progent team gave us. That you were able to get our e-mail and critical applications back online sooner than seven days was beyond my wildest dreams. Every single expert I got help from or texted at Progent was urgently focused on getting us working again and was working day and night on our behalf."

Progent worked with the client to quickly get our arms around and prioritize the mission critical systems that had to be addressed in order to continue business functions:

  • Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To get going, Progent adhered to AV/Malware Processes event mitigation industry best practices by stopping the spread and disinfecting systems. Progent then started the steps of rebuilding Active Directory, the heart of enterprise networks built upon Microsoft Windows technology. Microsoft Exchange email will not function without Active Directory, and the businesses' MRP software leveraged SQL Server, which requires Windows AD for security authorization to the data.

Within 2 days, Progent was able to recover Active Directory services to its pre-virus state. Progent then helped perform setup and hard drive recovery of key servers. All Exchange Server data and attributes were intact, which greatly helped the restore of Exchange. Progent was able to collect intact OST files (Microsoft Outlook Off-Line Folder Files) on user PCs and laptops to recover mail information. A recent off-line backup of the customer's manufacturing software made it possible to restore these required applications back online. Although significant work was left to recover fully from the Ryuk damage, critical systems were returned to operations quickly:


"For the most part, the production operation never missed a beat and we delivered all customer shipments."

Throughout the following few weeks critical milestones in the restoration project were made through tight cooperation between Progent consultants and the client:

  • Internal web sites were returned to operation without losing any information.
  • The MailStore Exchange Server with over 4 million historical messages was brought online and available for users.
  • CRM/Customer Orders/Invoices/Accounts Payable/Accounts Receivables (AR)/Inventory Control functions were 100 percent restored.
  • A new Palo Alto 850 firewall was installed and configured.
  • Ninety percent of the desktops and laptops were functioning as before the incident.

"So much of what went on that first week is nearly entirely a fog for me, but I will not forget the commitment each of the team put in to help get our business back. I've trusted Progent for at least 10 years, possibly more, and every time Progent has outperformed my expectations and delivered. This event was a testament to your capabilities."

Conclusion
A probable business catastrophe was dodged due to hard-working experts, a broad spectrum of technical expertise, and close teamwork. Although in hindsight the ransomware virus incident detailed here should have been prevented with current security systems and recognized best practices, user education, and properly executed security procedures for information protection and applying software patches, the reality remains that state-sponsored cyber criminals from China, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a crypto-ransomware virus, feel confident that Progent's team of experts has extensive experience in ransomware virus blocking, removal, and file restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others that were involved), thank you for letting me get some sleep after we got through the most critical parts. Everyone did an fabulous job, and if anyone is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Removal Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Expertise in Manaus
For ransomware system recovery expertise in the Manaus metro area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting services to help organizations of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

  • Server Virtualization Online Troubleshooting Consultant Mission Critical IT Applications
  • SharePoint 2013 Office Web Apps Server Support and Help SharePoint 2013 Web Parts Network Consultants

  • Configuration Virtual Server Administration Website
    Hyper-V 3.0 Virtual Server Consultant

    Widows Server 2012 R2 Hyper-V enhances server virtualization in key areas including multitenancy, flexible infrastructure, cloud readiness, scalability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can assist your company to take advantage of Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to reduce network expenses and enhance productivity.

  • SharePoint 2019 Integration Support Integration Services SharePoint 2019 NGSC
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  • Small Business IT Outsourcing Group Cisco Architecture Cisco Certified CCIE Security Consulting Firm

  • Setup and Support Hornetsecurity Altaro 365 Total SharePoint Backup
    Hornetsecurity Altaro 365 Total Teams Chat Backup Remote Support

    Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.

  • Small Business Server 2011 On-site Technical Support Remote Support Microsoft Small Business Server 2003
  • Software Consulting Services Manaus 24-Hour Installer Manaus

  • 24x7 SentinelOne Singularity XDR Consulting
    SentinelOne Vigilance Respond MDR Integrator Remote Support

    Progent is a dealer and consulting firm for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).

  • Manaus Nephilim Ransomware Data-Recovery Manaus
  • SonicWall TZ600 Firewall Network Security Auditing Open Now Security Certification SonicWall NSA 9450 Firewall

  • Top Computer Engineer Remote Employees Helpdesk Services
    At Home Employees Helpdesk Computer Consultant

    Progent offers small and mid-size companies supplemental or fully outsourced Help Desk call center support services for at-home workers.

  • Specialists Data Center 24 Hour Relocation Consultant Services
  • 24x7x365 Manaus Ryuk Crypto-Ransomware Malware Data-Recovery Example Manaus
  • Support Outsourcing SCCM Peer Cache Specialist SCCM Intune Integration
  • Support Windows 7 Evaluation Windows 7 Upgrade Consulting
  • System Center MOM Consult Microsoft Operations Manager Consultant

  • Consultant Infor SyteLine CloudSuite Customization
    Infor SyteLine CloudSuite Job Costing Consultant

    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies over a quarter century of background assisting manufacturing, distribution and service companies to manage complex supply chains and improve the efficiency of critical business processes to bring products to market fast and adhere to customer commitments consistently. Progent offers the skills of an ERP specialist with more than two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or onsite consulting that can range from as-needed guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, CPQ, web site integration, debugging, ETL, Microsoft 365 integration, disaster recovery planning, and DBA services.

  • Technology Consulting At Home Workers Security At Home Workers Cybersecurity Consultant
  • Technology Consulting Cisco ASA firewall VPN Consultant Services ASA and PIX Firewall
  • Manaus, Amazonas Manaus Locky Ransomware Recovery
  • Top BlackBerry Synchronization Consultant RIM BlackBerry Exchange Technology Consulting Services
  • Top Microsoft Expert SQL Server Integration Services Reports SSAS Expert Development

  • Forefront Threat Management Gateway Online Consulting
    Microsoft Forefront TMG IT Consultants

    Forefront TMG 2010 builds on the powerful security technologies of ISA Server 2006 and provides a easily administered web gateway that delivers a one-server platform for an array of security functions such as an multi-layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN control, plus HTTP/HTTPS inspection. Forefront TMG 2010 provides comprehensive web security reporting capabilities, allows customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to cut costs and enhance availability. Progent's Microsoft engineers can assist you to design and execute test and production implementations; integrate Forefront Threat Management Gateway with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also assist you to upgrade economically to Microsoft Forefront Threat Management Gateway from any version of ISA Server.

  • Top Quality Online Help Citrix Disaster Recovery Consultancy Citrix Lab Manager
  • Top Rated Nephilim ransomware recovery Specialist ransomware cleanup and file recovery Engineer

  • Network Consulting Firm Developing Phase: Pilots
    Developing Phase: Pilots Administration

    In performing consulting projects for corporate customers, Progent uses a structured approach driven by specified milestones in order to achieve budgetary, timing and technical targets while reducing productivity disruption. Progent's Enterprise Services Methodology follows industry project management procedures derived from the leading practices defined by the Microsoft MSF methodology which includes requirements definition, design proposals, test models, design tuning, and expert implementation. All phases are recorded to make available a detailed summary of IT services performed and to help in ongoing network maintenance.

  • Urgent Consultant Services BES Express BlackBerry BES Express Engineers
  • VMware VCDX-NV Consultants 24 Hour VMware NSX Disaster Recovery Services
  • Virtual Service Desk On-site Support Shared Computer Support Help Desk Support and Help
  • WiFi 6/6E Professional Professional WiFi 6/6E Management
  • WiFi 6/6E migration Outsourcing 802.11ax Planning Integration Support
  • Windows 7 Integration Specialists Windows 7 Migration Remote Troubleshooting

  • Phobos ransomware hot line Professionals
    Immediate Engineers Ryuk ransomware hot line

    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to contain the spread of an active ransomware breach. Call 800-462-8800

  • Windows Server 2022 Windows Admin Center Support Outsourcing Windows Server 2022 Encrypted Networks Technology Professional

  • Microsoft Consulting Best Practices Repairing
    Largest Access to External Support Databases Information Technology Consulting Company

    Progent's team of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry experience, at the forefront of IT support, performing a broad variety of technical projects for a large array of customers. Each Progent consultant shares a refined set of individual best practices that are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not only expert IT skills, but also a support engineer with proven approaches for applying computer knowledge to resolve actual network problems efficiently.

  • Windows Server 2022 with Linux Specialist Windows Server 2022 Storage bus cache Online Support Services

  • MCSE Expert Certified Enterprise hybrid cloud integration Consulting Services
    Hybrid cloud integration Consulting Services

    Progent can provide advanced remote support services to help companies integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.

  • Wireless Security Security Auditing Access Control Systems and Methodology Cybersecurity Group
  • Work from Cisco Engineering Contractor Job Work from Microsoft Consultants Remote Support Job

  • Consultant Microsoft 365 migration PowerShell
    Top Ranked Microsoft 365 Portal Remote Technical Support

    Microsoft supports seamless hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have certain Exchange mailboxes located on your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can help you with any phase of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange specialists can deliver as-needed expertise to help you resolve challenging technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is carried out on time and on budget.

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