Cisco On-site and Remote Network Consulting Services
Curitiba Business Computer Networks
For companies of all sizes in Curitiba Paraná, Progent offers convenient, fast, and affordable communication with Cisco CCIE-Premier network experts. Cisco CCIEs are world-class network experts who achieve this elite recognition only after strenuous testing overseen by Cisco. CCIE-certified consultants can handle the most complex problems surrounding network integration, repair, and configuration. Progent's CCIE-qualified professionals work directly with Cisco's in-house engineers in analyzing problems with IOS or Cisco NX-OS software and developing workarounds or obtaining program patches to correct problems. A Cisco certified CCIE can detect the cause of computer network difficulties whether from network appliances or applications.
Progent offers affordable remote contact with a CCIE specialist so your company has the opportunity to receive timely assistance for complicated network issues that are impacting business productivity but are beyond the scope of your local network maintenance resources. Progent's CCIE-Premier engineers can examine your system via advanced remote connectivity utilities in order to perform rapid and cost-effective diagnosis and remediation of serious network problems.
Progent's CCIE Support Services
Most CCIEs are employed by large corporations or nationwide Internet providers, and consequently their services are not easily accessible to smaller businesses. Progent is among the few consulting providers that makes CCIEs accessible to assist small and mid-size companies. In addition, Progent offers fast contact with a CCIE remotely so you can receive timely help for complex network problems that are hurting worker productivity. To find out how to contact a Progent CCIE for timely help with your IT infrastructure, visit Progent's remote network support.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
| City | Address | Phone | Link |
| Curitiba | R. Francisco Rocha, 198, Batel Curitiba, PR 80420-130 Brazil |
+55 (41) 3542 1557 | Curitiba Network Support Services |
Cisco's extensive selection of both new and vintage infrastructure appliances supported by Progent includes ASA 5500 Series Security Appliances and PIX 500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet and Meraki wireless access points and bridges, Cisco Meraki cloud-managed APs and switches, wired and wireless IP systems, Catalyst and Nexus series switches, plus security and Virtual Private Network products. Maintaining one of the largest teams of Cisco-premier CCIE consultants of any independent support company, Progent has priority access to Cisco's engineering experts and Cisco's latest training tools to stay at the vanguard of connectivity solutions.
Software Update Management for Cisco Network Infrastructure Devices
Software update management is crucial and complex task. Prompt and properly managed updating optimizes cybersecurity, compliance, uptime, and capability. Sporadic software update management can result in security vulnerabilities, compatibility problems, slow or inconsistent performance, excessive offline stretches, or unavailability of key features. Patching involves more than periodic updates of operating systems and applications for servers and endpoints. Firmware updates can be as essential for infrastructure appliances such as routers, firewalls, and Wi-Fi APs.
Progent has provided top=level support for Cisco infrastructure appliances for over two decades and Progent's managed services for patch management provide organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. To learn about Progent's services for patch management, check out Progent's software update management services.
In order to learn more details about Progent's world-class support for Cisco network technology, select a topic:
Besides Cisco infrastructure, Progent's consultants offer advanced support for a variety of major areas of information system technology, allowing Progent's experts to provide end-to-end IT solutions for companies of all sizes. A few core disciplines where Progent can deliver world-class expertise are:
- Windows Server 2022 solution design and integration services
- Windows Server 2019 migration services
- Microsoft Windows 2016 Hybrid Cloud/On-premises Solutions
- Windows Server 2012 R2 Deployment
- ProSight WAN Watch Infrastructure Monitoring and Management Consulting
- Exchange Server 2010 Migration and Support
- Security Compliance Testing and Issue Remediation
- Disaster Recovery/Business Continuity Planning
- Microsoft SQL Server 2019 Integration, Microsoft SQL 2017 Migration and Application Development and SQL Server 2016 Integration and Troubleshooting
- SharePoint Setup and Programming
- Oracle DBA Services and MySQL Database Design and Development
- Hyper-V Integration
- Hyper-V System Design
- VMware vSphere Configuration and Troubleshooting
- VMware Site Recovery Manager Application Continuity Consulting
- VMware NSX Virtual Network Design and Management
- Citrix XenApp and XenDesktop Virtualization Consulting and Support
- Project Management Outsourcing
- Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud solutions, and Google Cloud Platform (GCP) planning and integration consulting
An index of content::
UNIX with Windows Outsourcing
UNIX with Windows Remote Support Services
Progent's UNIX family consulting services provide small companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise offers you a convenient one-stop consulting firm to help you create and maintain a secure and reliable cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Windows Server 2019 Technical Consultant
Windows Server 2022 Remote Technical Support
The complexity and connectivity demands of Microsoft Windows Servers requires an IT consulting firm with hands-on experience and in-depth familiarity with designing and building cohesive, comprehensive business technology systems. The experience of Progent's Microsoft-certified experts, which averages over 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your business objectives. Progent's IT services can assist you with planning, deploying, managing, and supporting Windows Server solutions that increase the productivity of your computer network. Progent's consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP, Vista and other desktop clients.
Configuration System Center Operations Manager
System Center Operations Manager Technical Support
Progent provides a variety of IT service bundles for small companies. These IT outsourcing and network monitoring solutions are built around the proactive problem solving abilities of System Center Operations Manager, a state-of-the-art server and IT support software platform that tracks the reliability, throughput, and security of your network and identifies incipient troubles before they can disrupt your network. With Progent's affordably priced IT support packages, small companies can select a simple co-sourcing package based on Operations Manager 2007 with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package.
Consult VMware Site Recovery Manager Testing
VMware Site Recovery Manager Compliance Technology Professional
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Windows 11 Snap Assist Consultant Services
Consultancy Microsoft Windows 11 Snap Groups
Progent's Windows 11 consulting experts offer an array of services to support Windows 11 such as cloud solutions, mobile device management, teleworker access, data and identity security, automated provisioning, and Call Center support services.
Firepower Management Center Integration Support
Cisco ASA Configuration Technology Consulting Services
Progent's Cisco-Premier network consultants provide experienced PIX Firewall support services covering architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat protection, and secure connectivity services. Ranging from compact, easy-to-install desktop devices for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of security, performance and reliability for business environments of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progent's Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Largest Remote Consulting Company-wide Standards for Best Practices
Microsoft Consulting Best Practices Contractor
Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, in the trenches of IT service, performing a wide range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This means that you get not only expert technical skills, but also a support engineer with proven approaches for using computer knowledge to solve real-world network problems efficiently.
Microsoft Exchange Server 2010 Migration Engineers
Exchange Server 2010 Migration Consult
Progent's Microsoft-certified engineers can deliver affordable online and on-premises support to implement your migration to Exchange 2010, generate comprehensive documentation of your upgraded messaging environment, educate your IT staff and end users to get them ramped up rapidly on Microsoft Exchange Server 2010, and provide ongoing administrative services and engineering help. Progent can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
ransomware system rebuild Professionals
Specialist Locky ransomware recovery
Progent's experienced ransomware recovery experts can help you to reconstruct a network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Top Ransomware Recovery Engineer
Cisco Experts Consultant Services Ransomware Recovery
Progent offers expertise for security auditing software including LANguard from GFI for performing a set of automatic system auditing scans to identify possible security gaps. Progent has broad experience with network auditing tools and can show you how to make sense of audit reports and react effectively. Progent can show you how to build protection into your business operations, configure scanning software, plan and deploy a protected network architecture, and suggest policies to maximize the safety of your network. Progent's security consultants are available to help you set up a firewall, implement secure remote connectivity to email and data, and install virtual private network. Progent's accredited security engineers can also validate the protection of web software and can run comprehensive security assessments of enterprise-wide security to validate your organization's compliance with important industry security standards such as HIPAA, NIST, and ISO 17799.
Cisco Experts 64-bit Computing Professional
Biggest 64-bit Migration Services
Progent's Microsoft-premier consultants can assist your organization to enhance your desktops from 32 bits to 64 bits. Progent can assist you to calculate the risks and benefits of moving to 64-bit desktop processing, plan an affordable migration strategy that minimizes business disruptions, and deliver inexpensive, professional online help to aid your company to configure 64-bit PC desktop software and application software on your current computers.
Fault Tolerant Internet Connection Network Engineer
High Availability Internet Connections Network Consultants
Progent's Cisco-authorized network experts can help you design an economical, fault tolerant Internet configuration architecture that can achieve non-stop Internet access via a wide range of high availability Internet network technologies including non-stop BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to help you utilize the latest techniques for fault tolerant Internet connections to implement an affordable, completely redundant Internet interface with automatic failover and other features to create non-stop Internet connections.
Professional UNIX, Windows
Award Winning Windows and Solaris Consultant Services
If your business computer system mixes UNIX, Linux or Sun Solaris platforms with Microsoft Windows, Progent can show you how to incorporate your IT resources into a unified environment that permits all your OS platforms to run side by side for easy administration, transparent dataflow, high dependability, enhanced performance, and tight protection. Progent's UNIX and Microsoft Windows coexistence support services feature IT infrastructure configuration and service, consulting for Windows services for UNIX, online network monitoring and management, online network help and troubleshooting, in-person technical support, and Helpdesk support.
Dynamics GP VBA Consultancy
Dynamics GP Continuum Engineers
Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design specialized mission-critical programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can show you how to create reports that allow you to track your business more effectively, turning uncooked data into useful understanding of your company and customers.
Consulting Microsoft Lync Server 2013
Lync Server 2013 and Cisco UC Engineer
Lync Server 2013, rebranded Skype for Business, enables businesses of any size to build a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling enabled for a broad assortment of stationary PCs and handheld endpoints. Progent's certified Lync 2013 experts and network architects can help you to evaluate the advantages of Lync 2013, create an in-house, cloud-based (with Lync Online) or hybrid model appropriate for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide live online and onsite training to your IT team and users. Progent offers expertise in key components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Microsoft 365 apps such as Outlook clients and PowerPoint.
Juniper SRX220 Router Security Tech Services
Juniper SRX210 Router Security Auditing
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
NetApp MetroCluster Switchover Technology Professional
NetApp MetroCluster Troubleshooting Professionals
Progent offers enterprise customers the help of a certified NetApp consultant for online or on-premises support for NetApp's entire family of SAN storage software and hardware products including Data ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN solutions supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to help you to resolve issues with NetApp SAN storage deployments efficiently based on best practices.
Exchange 2013 Load Balancing Setup and Support
Exchange 2013 Load Balancing Technology Consulting
Microsoft Exchange 2013 incorporates major enhancements to the functionality of its predecessor Exchange 2010 and introduces important new features as well as a revamped structure. These improvements affect vital facets of IT including manageability, availability, security and compliance, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the possible advantages of migrating to Microsoft Exchange 2013, create an efficient validation and deployment plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent also offers ongoing remote consulting and management for Exchange Server 2013.
Online Microsoft Project Training Services
Top Online Office Word Training Computer Consultancy Company
Progent offers customized online training for popular client applications and environments including Microsoft Office and Microsoft 365 Excel, Word, Access and Project plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training provides the advantages of traditional in-person seminars, such as immediate communication between students and trainers, but avoids the expenses of travel and the hassle of attempting to synchronize the availability of multiple students. Available to single students or groups of any size, Progent's virtual training permits the teacher to run the class from an online office while the students can be dispersed across an office or across the the U.S. Live online training deploys proven teaching mechanisms like broadcast white boards, electronic hand-raising, and shared applications. Sessions can be short and targeted to specialized subjects or longer in time and wider in scope.
Cisco Engineering Full-Time Jobs
Cisco CCDP Contract Job
If you are a network engineer with system support experience, joining Progent and helping our customers will expand your skills through collaboration with Progent's team of mutually supportive, world-class consulting experts. Progent's focus on providing network consulting and computer support to small and midsize businesses will offer you the chance to work closely with decision makers and contribute tangibly to the growth of dynamic companies. In addition, Progent's virtual office environment offers state-of-the-art tools for off-site service and wireless access to help you to deliver fast fixes when you take on business-critical issues.
IT Services Wi-Fi VoIP phone integration
wireless IP phones and Cisco Unified Communications Manager IT Consulting
Progent's Cisco-certified wireless technology consulting experts can help you to deploy, manage, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Cisco ASA 5500-X Firewall with Firepower Support and Setup
Adaptive Security Device Manager Online Technical Support
The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services offer significantly more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can assist your company to manage your current PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, integrate, tune, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
MSP360 GSuite Backup Computer Consulting
MSP360 VM Backup Computer Consultants
Progent's data protection experts can help you to create, implement and administer a backup plan built around MSP360 Backup technology to protect your assets hosted on any leading public cloud. Progent offers monitoring and remote management to prevent data loss caused by user miscues, system glitches, malicious insiders, and malware assaults like ransomware.
VMware vRealize Automation vRA Consult
Consultant VMware Server Virtualization
Progent offers the assistance of a certified VMware VCDX expert to help you plan, configure, manage and troubleshoot VMware vSphere-powered virtualization solution for local datacenters, private and public clouds, or hybrid deployments. Progent offers advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility.
24/7/365 Microsoft Exchange Computer Consultants
Emergency Exchange 2007 Edge Server Help and Support
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Microsoft Exchange 2007 upgrade strategy that avoids network downtime, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-location migrations, Progent has the knowledge and experience to finish your project quickly and economically. Progent's Microsoft Exchange 2007 help, troubleshooting, and consulting offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
Technology Consulting Services Dynamics GP
Consulting Microsoft Dynamics GP ERP
Progent's Microsoft certified consultants offer a variety of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution built, like all Microsoft financial solutions, on the expandable and familiar foundation of Microsoft Windows technology. Dynamics GP 2010, the most recent version of Microsoft financial products in the Microsoft Dynamics GP/Great Plains family, offers a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP is simple to deploy and configure, and with its modular approach you are able to purchase only the functions you currently require, with the ability to expand users and increase functionality when necessary. Progent's Dynamics GP Software support experts can show you how to install, configure and manage Microsoft Dynamics GP/Great Plains 2010 and also older editions of Microsoft Dynamics GP.
Award Winning Intune Company Portal Specialists
Intune Company Portal Integration Support
Progent's Intune consultants can assist you to assess the business value of adopting Intune for configuring and managing your portable devices including laptops, phones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can assist you to define security and compliance policies, plan and deploy pilot environments to confirm the appropriateness of Intune for your environment, deploy Intune across your enterprise, combine Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Microsoft Intune deployment.
Top Quality Wireless Bridge Integration Services
Award Winning Building-to-building Wireless Computer Engineer
Progent's wireless engineers can help small businesses design, choose, evaluate, deploy and maintain secure building-to-building wireless bridging products that integrate transparently into your IT network while providing a level of security that matches or excels wired interfaces. Progent offers expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can show you how to select and install the wireless connectivity solutions that fit best with your business requirements.
Windows Server 2019 Clusters Sets Consultant
Windows Server 2019 Hybrid Solutions Professional
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to plan and implement a cost-effective migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers significant enhancements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and container support.
System Center 2016 Disaster Recovery Network Engineer
Microsoft System Center 2016 Online Technical Support
Progent has over two decades of background deploying, and supporting the key components included with Microsoft System Center and can help your organization to plan, install, support, and repair your System Center 2012 R2 solution to maximize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent's consultants can assist your organization to migrate to the current version of Microsoft System Center from a previous release or from a third-party IT management platform to deliver the advantages of best-in-class provisioning, centralized management, security and compliance, plus infrastructure and application availability and performance monitoring.
Largest Fault Tolerant BGP Consulting
Redundant Internet Professional
Progent's Cisco-authorized IT professionals can help you build an affordable, high availability Internet connection solution that can deliver 24x7 Internet connectivity via a wide range of fault tolerant Internet access products and services including fault tolerant BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert engineers to help you apply the latest techniques for high availability Internet access to implement an affordable, completely redundant Internet interface with automatic failover and other features to create zero-downtime Internet access.
Microsoft and Mac Desktop Information Technology Outsourcing Group
Support Team Desktop
Progent can deliver a variety of low-cost online and onsite consulting services to help you to deploy, administer, and debug workstations and mobile devices based on Windows, macOS/OS X, Apple iOS, Android, or Linux.
Application Monitoring On-site Technical Support
Server Monitoring IT Consulting
Remote continuous network monitoring, automated alerts, and actionable reports are vital to maintaining the proper operation of your IT system and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management technology has progressed to the point that companies of all sizes can afford a level of network stability that was previously limited to large enterprises. Progent can provide several Remote Monitoring and Management options available as economical services created to assist your company to detect and fix a an array of network problems before they can hurt productivity.
After Hours On-site Support Meraki MX67 router
Immediate Edge Routers Remote Support Services
Cisco offers a full array of routers including appliances built to provide the security, performance, and availability required by organizations ranging from small offices to global enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system uptime. Progent can show you how to choose and integrate Cisco routers to establish a reliable foundation for your IT system and to make it economical to grow as you add new users, start new offices, install new services, extend your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS operating system, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 2900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as older 1700 and 2600 Routers.
Professional Services Documentation
Microsoft and Cisco Service Database Remote Support
Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by each staff member to every client. The discipline of detailing and organizing support records allows more effective service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who won't let go of the keys to the kingdom.
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