Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when support staff may be slower to become aware of a penetration and are least able to mount a quick and forceful defense. The more lateral progress ransomware is able to manage inside a victim's network, the more time it will require to recover core operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Curitiba metro area to locate and quarantine breached devices and guard undamaged assets from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Curitiba
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online files and invade any accessible system restores and backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make system restoration almost impossible and effectively knocks the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom fee in exchange for the decryptors required to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers require an additional payment in exchange for not publishing this information on the dark web. Even if you can rollback your network to an acceptable point in time, exfiltration can pose a major issue depending on the nature of the stolen data.

The restoration work after a ransomware penetration has several crucial phases, most of which can be performed concurrently if the response team has enough people with the required experience.

  • Quarantine: This time-critical initial response requires blocking the lateral progress of the attack across your network. The longer a ransomware attack is allowed to go unrestricted, the longer and more expensive the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment processes consist of cutting off infected endpoint devices from the network to block the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves bringing back the IT system to a basic useful level of capability with the shortest possible delay. This process is typically the top priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, productivity and mission-critical apps, network topology, and protected endpoint access. Progent's ransomware recovery experts use state-of-the-art collaboration tools to organize the complicated recovery process. Progent appreciates the importance of working rapidly, continuously, and in concert with a customer's management and network support group to prioritize activity and to get vital services back online as fast as possible.
  • Data recovery: The effort necessary to recover data damaged by a ransomware assault varies according to the state of the network, how many files are encrypted, and what recovery methods are needed. Ransomware assaults can take down pivotal databases which, if not properly shut down, might have to be reconstructed from the beginning. This can apply to DNS and Active Directory (AD) databases. Exchange and SQL Server rely on Active Directory, and many ERP and other business-critical applications depend on Microsoft SQL Server. Often some detective work may be needed to locate undamaged data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on staff desktop computers and laptops that were off line at the time of the attack.
  • Deploying modern antivirus/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the identical anti-virus tools used by some of the world's biggest enterprises including Netflix, Visa, and NASDAQ. By providing real-time malware filtering, detection, containment, recovery and analysis in a single integrated platform, Progent's Active Security Monitoring cuts total cost of ownership, streamlines management, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance carrier, if there is one. Activities consist of establishing the type of ransomware used in the attack; identifying and establishing communications the hacker; testing decryption capabilities; budgeting a settlement with the victim and the insurance provider; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the TA; receiving, learning, and operating the decryption tool; troubleshooting decryption problems; building a pristine environment; mapping and reconnecting datastores to reflect exactly their pre-encryption state; and recovering computers and services.
  • Forensics: This process is aimed at discovering the ransomware attack's storyline across the targeted network from beginning to end. This audit trail of the way a ransomware attack progressed through the network helps your IT staff to evaluate the damage and highlights weaknesses in security policies or work habits that should be rectified to prevent future break-ins. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to look for changes. Forensic analysis is commonly assigned a high priority by the insurance carrier. Because forensics can take time, it is critical that other key activities such as operational resumption are executed concurrently. Progent has an extensive team of information technology and cybersecurity professionals with the knowledge and experience needed to perform the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Background
Progent has delivered online and on-premises IT services throughout the United States for over two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's roster of SMEs includes professionals who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware, and popular distributions of Linux. Progent's data security experts have earned prestigious certifications such as CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also has guidance in financial management and Enterprise Resource Planning software. This breadth of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your network after a ransomware intrusion and rebuild them rapidly into a viable network. Progent has collaborated with leading insurance providers like Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Expertise in Curitiba
For ransomware system recovery expertise in the Curitiba metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent provide businesses of all sizes world-class network online or onsite consulting services for information systems powered by Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also offer security expertise for businesses varying in size from the small office to the global enterprise.

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    Progent's wireless site survey services make it easy to plan, deploy and debug a Wi-Fi LAN optimized for your environment, offering you a WLAN that has the coverage, performance, capacity, QoS, data protection, and hand-off capability your company requires. Wireless survey services from Progent include remote predictive analysis for planning a wireless LAN and onsite site survey services for confirming, tuning, and debugging an operational Wi-Fi LAN.

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    Jabber Migration On-site Technical Support

    Progent's Jabber consultants can provide online or onsite expertise to help businesses of all sizes to design, deploy, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide advanced support for the technologies that make up creating a cohesive Jabber collaboration solution including Cisco network devices and management software, Microsoft 365 apps, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, WiFi networks, cyber security, cloud integration, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.

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    Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewall appliances to create a next-generation cybersecurity ecosystem that spans your data center and cloud resources and guards all users at any location with any endpoint device.

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    Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide web-based management and comprehensive protection for your email traffic. The hybrid structure of ProSight Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.

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    Progent has over a decade of experience integrating, and supporting the core platforms included with System Center and can help your organization to design, install, manage, and repair your System Center ecosystem to optimize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent's consultants can help you to upgrade to the latest version of Microsoft System Center from an older release or from another IT management platform to deliver the benefits of best-in-class deployment, management automation, security, plus datacenter and application availability and performance monitoring.

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    Progentís Shared Help Desk service allows your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the leading shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

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  • Top Ranked Check Point VPN-1 Firewall Configuration
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    Progent's Check Point Software firewall experts can show you how to design, deploy, and manage firewall solutions that rely on Check Point NGFW firewalls and Check Point's cloud-based SandBlast security services. Progent can also help you maintain older Check Point firewalls or upgrade smoothly to Check Point's modern firewalls.

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