Fast and Affordable Online Troubleshooting for Curitiba Paraná Computer Networks
Fast Phone Support for Curitiba SystemsFor businesses located in Curitiba Paraná, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the advanced technology required to solve most information system issues quickly. Efficient support lowers direct expenses since service calls require minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental expenses by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting expertise is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing model for online support is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you are charged just for the services that you receive. Unlike many remote support organizations, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and clean model for pricing do away with situations where fast repairs somehow end up as large tabs. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of customized technologies and field-tested processes that permit the highest degree of efficiency for remote help and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to access your computer system remotely without violating corporate security.

Progent's advanced service reporting system stores thorough records for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services delivered to every Progent client by any Progent engineer. This archive of problems and repairs is structured as a quickly retrievable support knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and working associations with important technology companies such as Cisco and Microsoft open up other massive support knowledge bases and permit fast response from vendors' internal engineering staff with the result that Progent's online consulting specialists are able to determine optimal resolutions quickly.

Online technical support services offered by Progent to customers in Curitiba Paraná include:

ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's top enterprises. The ProSight series of network management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and enable non-disruptive backup and fast recovery of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides maximizing the security and reliability of your IT network, Progent's patch management services permit your IT staff to focus on more strategic projects and activities that deliver the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and enter your password you are requested to verify who you are on a device that only you possess and that uses a different network channel. A broad range of devices can be used as this added form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate several verification devices. For more information about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing line of real-time and in-depth management reporting tools created to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Call Center consulting expertise can support you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, evaluating or modifying Call Center application software to address the unique requirements of your company, or providing temporary phone support staff to work with your in-house Help Desk resources during demanding scenarios such as software transitions, major updates, or rolling out new business software.

    Progent's Call Center staff of experienced information technology experts offers your workers in Curitiba Paraná fast contact with an efficient network service group with extensive experience offering telephone-based support and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a major driver of business success, and Progent's goal is to solve rather than just document network issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online professional consulting support and education in key business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more about Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide advanced remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Curitiba Paraná online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to suit your business so your computer support is proactive and automated. By spotting looming trouble spots before they result in crashes, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a combination of platforms.
How Your Curitiba Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Curitiba Paraná, Progent's online computer support specialists can deliver effective and cost-effective system support the moment your business requires it. Over 20 years of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access technology to repair IT problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your Curitiba business has a regular independent support technician or maintains a full time organization that know how to deal with ordinary computer problems, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Offices in Curitiba Paraná
Progent's online technical help services enable your Curitiba business to experience the advantages of on-call, expert network support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic value by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    With most companies in Curitiba Paraná, nearby network service providers, whether made up of independent consultants or an in-house IT staff, can take care of the majority of network issues. However, major troubles sometimes strike when local support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your usual support technicians. In these cases, Progent's on-call support specialists give you an easy, quick, and budget-friendly way to augment your regular resources and to transfer useful information to improve your capability to resolve future issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller offices commonly depend on individual freelance consultants. Although independent service people carry less overhead than larger support organizations and can often charge marginally less, they are often overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may force your company to wait for help during an IT crisis. As your company expands, system unavailability and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of backup support expertise to insure your network stays up and running.

  • Create a Solid Foundation for Seamless Growth
    Companies typically start with an information system implemented on a modest budget. Lacking a strong framework, band-aid repairs can get piled on top of a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. Such badly built systems require careful analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet current business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations require guidance and technical training to negotiate an ever more complicated array of product options capable of accelerating business success and enhancing efficiency. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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    ProSight Data Protection Services ECHO provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your critical information.

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