Immediate Remote Support for Curitiba Paraná Computer Systems
For companies in Curitiba Paraná, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with complex networking problems, plus the services of CISA and CISSP-qualified security experts to help with high-level security design and diagnostic jobs.
Progent's remote technical support experts offer excellent value because they have the real-world experience and are equipped with the advanced tools required to resolve the majority of information system issues quickly. This reduces direct costs since service calls require minimal chargeable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company saves even more in incidental expenses by reducing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's extensive remote technical support expertise is especially important for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed just for the services that you receive. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid situations where fast fixes manage to end up as substantial bills. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of customized tools and field-tested processes that allow the highest degree of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to interface to your environment remotely without compromising corporate security.
Progent's sophisticated technical support database application stores extensive records for all support that Progent's clients have been provided. Progent's team consultants have access to the records of services provided to each customer by any Progent consultant. This archive of trouble tickets and repairs is structured as a readily exploitable support knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional vast technical support databases and permit priority access to manufacturers' internal support staff with the result that Progent's remote service experts can determine the best resolutions promptly.
Remote support available from Progent to companies in Curitiba Paraná include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals can provide computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad range of technology support such as Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to help your company to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include providing Windows 11 system design and migration consulting and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and validates a consultant's technical knowledge at the master level. CCIEs know how to handle even the most challenging challenges surrounding network infrastructure planning, deployment, maintenance, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness since their depth of experience allows them to resolve problems rapidly. In many instances, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can connect to your environment via advanced on-line troubleshooting tools to perform quick, safe, and economical analysis and remediation.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity products by providing services such as:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of security solutions that can bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or help your company to clean up quickly after a serious penetration. Security consulting services available from Progent cover in depth data security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help businesses of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services that include Microsoft 365 integration with local Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based support services to cover a broad spectrum of information technologies including system infrastructure, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service costs.
Major Linux variants for which Progent offers expert support include:
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow non-disruptive backup and rapid recovery of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic information system. In addition to maximizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a secured application and give your password you are requested to confirm who you are on a device that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be utilized as this added means of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. For details about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time management reporting tools created to work with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Curitiba Business Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Co-management services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center team of seasoned network experts gives your clients in Curitiba Paraná fast assistance from an efficient support group with substantial background offering phone consulting and remote repair service for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a major enabler of company productivity, and Progent's target is to fix instead of simply track technical problems.
- Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To learn more about Progent's expertise, customization, and education services, visit Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver organizations in Curitiba Paraná remote IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure Operations Manager to suit your business so that your IT support is proactive and automated. By anticipating potential trouble spots before they result in full-scale emergencies, proactive monitoring can ward off stressful and expensive information system breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems that incorporate a variety of operating systems.
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Curitiba Paraná, Progent's online computer support engineers can deliver expert and cost-effective IT help whenever your organization needs it. Over 20 years of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Curitiba business has a regular independent support technician or maintains a full time organization that know how to handle day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to fix unexpected system crises or particularly complicated integration problems.
Features of Progent's Remote Network Services for Curitiba Paraná
Progent's online help, remote troubleshooting, network security consulting, and system administration services offer businesses in Curitiba Paraná the greatest leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's experts can provide your organization world class IT support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Curitiba Paraná and is also ideal for networks in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the use of a broad range of Microsoft support utilities, technical information, and on-going education.
- Per Minute Billing to Minimize Costs
Progent offers remote support on a by-the-minute basis, so you are billed only for the support you receive. Progent has no minimum charge for phone service and requires no periodic subscription fee for services delivered during normal working hours. This keeps you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide access to authorized specialists with experience in designing, deploying, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic consulting offerings consist of system integration, MS Exchange consulting, corporate security design, and Help Desk Co-management services. Progent's Experts group offers in-depth consulting support for critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management and Application Programming
MySQL Management and Application Development
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a convenient centralized source for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough IT solutions that match the special needs of your business.
- Advanced Online Access Software
Secure online connectivity permits Progent's support experts to observe exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise demand a costly onsite service call. State-of-the-art remote connectivity tools and expert engineers combine to allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24x7 Support for High System Uptime
For companies with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-constrained companies whose workers require immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, depth of IT expertise, fine tuned support software, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, at the forefront of IT support, performing a wide variety of IT tasks for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for applying computer knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during normal working hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be forced to allow minor problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each staff member to every customer. The practice of documenting and archiving service records allows more effective support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.