Immediate Remote Troubleshooting for Curitiba Paraná Information Networks
For organizations located in Curitiba Paraná, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote technical support experts offer excellent value because they have the practical experience and have access to the sophisticated tools necessary to resolve most network issues rapidly. This lowers direct costs because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more in incidental expenses by minimizing or eliminating system outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly important for organizations that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate situations where fast solutions manage to end up as substantial bills. Progent's penchant for handling problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized tools and proven processes which promote the maximum level of effectiveness for online consulting and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's remote service group to communicate with your system without breaching corporate security.
Progent's powerful technical support database system includes comprehensive histories describing all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of all help provided to each Progent client by every Progent consultant. This database of issues and solutions is stored as a quickly searchable internal knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft open up other massive support databases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to come up with optimal resolutions in the least time.
Remote support services offered by Progent to companies in Curitiba Paraná include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert online support experts can provide computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a wide variety of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop services to assist you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and certifies a person's networking skills at the expert level. Cisco CCIEs know how to deal with the most stubborn issues surrounding network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS network management tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to find solutions for problems quickly. In typical cases, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment using sophisticated remote troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's CCIEs can provide expertise in all of Cisco's top-selling family of connectivity devices by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help you to recuperate quickly after a serious penetration. Security services offered by Progent include: in depth network security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; integrating firewalls; building secure architectures for off-site and mobile access; securing your email system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote support services to address a broad array of information technologies including system architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in networks that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's group-oriented methodology for solving network problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can offer emergency online assistance diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of network management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat progression including filtering, identification, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to provide web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology enables clients to complete major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Curitiba Company Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Call Center consulting support can support you in building an effective new Help Desk or revamping your existing one, selecting or modifying Call Center software products to handle the particular demands of your corporation, or adding occasional phone support staff to supplement your in-house Call Center resources to deal with high-demand situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran network professionals gives your computer users in Curitiba Paraná instant communication with an effective support group with extensive background offering telephone-based consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a key contributor to company success, and Progent's goal is to resolve instead of merely report technical problems.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Team can supply online professional engineering support and education in key application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Curitiba Paraná remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your environment so that your network support is proactive rather than reactive. By spotting possible trouble spots before they result in full-scale emergencies, proactive monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks that support multiple operating systems.
To get in touch with Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Curitiba Paraná, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT help the instant your business has to have it. Long experience offering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to fix computer problems quickly while eliminating the cost and lost time associated with on-premises support calls.
Even if your Curitiba organization deals with a local independent consultant or employs a full time IT staff that know how to deal with ordinary network issues, Progent’s Microsoft certified engineers can provide a convenient and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the availability or the knowledge to deal with unexpected system crises or particularly challenging integration problems.
Benefits of Progent's Network Help for Companies in Curitiba Paraná
Progent's remote network troubleshooting services enable your Curitiba company to enjoy the benefits of on-call, enterprise-level IT support without the expense of managing a full-time IT organization. Your network will derive greater business value by becoming increasingly reliable, productive, and secure. Advantages to your business include:
- Seamless virtual expansion of your local support resources
For most organizations in Curitiba Paraná, nearby computer support resources, whether represented by freelance consultants or a full-time IT staff, can take care of typical network problems. On the other hand, IT crises may occur when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local support technicians. In these situations, Progent's online service specialists give you a convenient, fast, and affordable way to augment your local resources and to pass on useful knowledge to improve your capability to handle future issues in-house.
- Less Dependence on Freelance Consultants
For network support, smaller offices commonly rely on individual freelance service providers. Although freelance service people carry less internal costs than big consulting companies and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of reserve personnel may force your business to wait for help during an IT crisis. As your network expands, network unavailability and problems with vital software are more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides an on-call source of reserve service experts to insure your network stays available.
- Create a Solid Foundation for Smooth Expansion
Companies typically start with an IT architecture created on a shoestring budget. Without a robust infrastructure, band-aid fixes often get piled on top of an unstable foundation. As a company grows, stability and scalability problems can impede the productivity of the organization. Such badly built environments need proper analysis, smart long-term planning, and wide technical expertise to upgrade to a network architecture able to deliver the solid foundation to meet current business requirements and ease future growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller companies require guidance and technical training to negotiate an increasingly complex maze of product options capable of promoting business success and improving efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the best needs of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Computer Help from Progent?
- Best Practices
Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, at the front lines of IT support, performing a broad variety of IT tasks for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested methods for applying technical knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick solutions so you will not be tempted to permit less critical problems to fester.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by every staff member to each client. The discipline of detailing and organizing support activity results in more effective support and avoids a variety of typical problems such as when a service customer is effectively held hostage to a consultant who won’t let go of vital service information.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.