Onsite and Remote Computer Network Consulting

Fast Online Support for Curitiba Paraná Computer Systems
For organizations located in Curitiba Paraná, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. Efficient support reduces immediate expenses because service calls accumulate minimal chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company saves even more with incidental expenses by reducing or eliminating network outages and related losses stemming from business disruption, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is particularly valuable for businesses that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical remote support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick fixes manage to end up as large bills. Progent's skill at dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of optimized technologies and proven methodologies which permit the highest level of efficiency for remote technical support and troubleshooting for IT networks of any size. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your company's network remotely without compromising corporate security.

Progent's proven customer support reporting system maintains detailed documentation for all service that Progent's customers have been provided. Progent's team service personnel have access to the details of services provided to each client by any Progent engineer. This archive of problems and repairs is stored as a conveniently exploitable proprietary knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online consulting specialists are able to arrive at the most efficient solutions promptly.

Remote technical support services offered by Progent to companies in Curitiba Paraná include:

• Certified Windows Experts
  Progent's Microsoft-expert online support engineers can deliver computer problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of technology support such as Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 management, SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Project Server Online planning, Microsoft Access Application Development and Troubleshooting, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a broad range of cost-effective PC desktop support services to help you company to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Windows 11 planning and upgrade assistance and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
  The Cisco CCIE certification is the premier accreditation for networking consultants, and indicates a consultant's network technology skills at the expert level. Cisco-qualified CCIEs can deal with even the most complex problems occurring in network infrastructure planning, deployment, administration, compliance, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and developing workarounds or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their deep experience allows them to find solutions for problems rapidly. In many cases, less qualified consultants can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment via state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and repair.

  Curitiba Metro Contact Information:
  Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
  

  Progent locations in Curitiba Metro

  City	Address	Phone	Link
  Curitiba	R. Francisco Rocha, 198, Batel Curitiba, PR 80420-130 Brazil	+55 (41) 3542 1557	Curitiba Network Support Services

  
  
  

  Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure devices by providing services that include:

  • ASA Next Generation Firewalls with Firepower Integration and Troubleshooting
  • Cisco Routers Consulting Expertise
  • Cisco Catalyst Switches Consulting and Support Expertise
  • Cisco Nexus Switches Configuration and Maintenance Services
  • Cisco Meraki Switches Deployment Services
  • Cisco Aironet APs Consulting Services
  • Cisco Wireless Controllers Consulting
  • Cisco Meraki APs Design Help
  • Cisco Unified Communications Manager and CallManager Integration
  • Cisco Voice over IP Phones and IP Video Phones Consulting and Wireless IP Phone Configuration
  • Cisco VPN Consulting Expertise
  • SIP and CUBE Infrastructure Solutions: SIP Trunks and CUBE Integration Expertise

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to assist you to complete the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help you to identify and quarantine infected servers and endpoints and guard clean resources from being compromised. If your Curitiba system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Services
  Progent's ransomware recovery experts can help your Curitiba company to rebuild a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of cybersecurity experts have the wide selection of knowledge required to rebuild all critical facets of a targeted system quickly and with minimal loss of data. To learn more, see Progent's ransomware removal and business restoration services.

• CISSP, ISSAP, and CISM Certified Network Security Professionals
  Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recuperate quickly following a damaging breach. Security support services available from Progent include: thorough network security assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; configuring firewalls; establishing safe architectures for remote and mobile access; securing your email infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.

• Cloud Integration Solutions
  Progent offers expert online consulting to help businesses of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

• VMware Site Recovery Manager and NSX Consulting
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and administer a DR system based on VMware Site Recovery Manager.

  Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the physical components used by the basic IP network.

• UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to cover a wide range of information technologies such as network architecture, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux solutions. Progent's team-based methodology for solving network issues enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX and Linux support engineers can offer emergency online assistance analyzing anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
  — Apple Mac OS X
  — Sun Solaris
  — IBM AIX
  — HP-UX (Hewlett Packard UNIX)
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX
  

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. Progent's ProSight series of network management outsourcing services addresses all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid restoration of critical files, apps, system images, and VMs. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your IT environment.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management provide businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT network. Besides optimizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to verify who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used for this second means of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register several verification devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of in-depth reporting utilities designed to work with the top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:

• Call Center Support
  Progent's Help Desk Call Center programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.

  Progent's Call Center consulting services can assist you in creating an efficient new Help Desk or improving your existing one, selecting or modifying Call Center software products to address the special requirements of your company, or providing temporary phone support staff to work with your internal Call Center resources during demanding scenarios like software transitions, major updates, or rolling out new applications.

  Progent's Help Desk staff of seasoned information technology experts gives your customers in Curitiba Paraná quick assistance from an efficient network service resource with years of experience providing phone help and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a crucial contributor to business performance, and Progent's aim is to solve rather than merely annotate technical issues.

• Business Applications Services: Education, Development, and Problem Solving
  Progent's Applications Consulting staff provides remote and in-depth consulting support and training in special application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read more about Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.

• Unified and Automated Management of Hybrid Cloud Environments
  System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

• Online IT Infrastructure Monitoring Support
  Progent can deliver businesses in Curitiba Paraná online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize SCOM for your environment so that your IT support is proactive rather than reactive. By exposing potential problems before they expand into network outages, proactive monitoring can ward off inconvenient and expensive service failures. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems that support a mix of OS platforms.

Even if your Curitiba organization works with a local freelance consultant or maintains an in-house organization that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system crises or especially complex integration projects.

Advantages of Progent's IT Support for Organizations in Curitiba Paraná
Progent's online IT consulting services allow your Curitiba business to experience the advantages of immediate, world-class IT support without the cost of managing an in-house IT staff. Your information system will acquire added business value by being increasingly available, efficient, and protected. Advantages to your company include:

• Seamless remote expansion of your local IT resources
  With most businesses in Curitiba Paraná, local computer support resources, whether made up of independent consultants or a full-time maintenance staff, can handle the majority of network issues. However, major troubles can strike when local resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual support people. In these situations, Progent's online service specialists give you an easy, quick, and affordable way to augment your local resources and to pass on valuable information to increase your capability to deal with downstream problems in-house.

• Less Reliance on Individual Service Providers
  For IT maintenance, smaller companies often depend on individual freelance consultants. While freelance service people carry smaller internal costs than larger support companies and can often charge marginally less, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the absence of backup personnel may require your business to wait for help during an IT crisis. As your business grows, network downtime and problems with critical applications become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup service expertise to insure your IT system is always available.

• Build a Scalable Foundation for Smooth Expansion
  Businesses typically start with an IT system created on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. These badly built environments require careful assessment, smart strategic planning, and wide IT knowledge to upgrade to a system architecture that can deliver the stable foundation to meet vital business demands and facilitate downstream expansion.

• Work with Problem Solvers Instead of Technology Vendors
  Smaller businesses need guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of accelerating business success and enhancing efficiency. They do not need a computer engineer who is trying to resell a specific vendor's technology. IT consulting and product selling can result in a scenario where the proposed solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these dilemmas by offering only services instead of products. This allows Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT background, refined remote support tools, and familiarity with corporate IT enable companies to escape the limitations of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

• Best Practices
  Progent's staff of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional background, in the trenches of IT service, performing a broad variety of technical projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to repair actual network problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for remote support and in-person help by the minute. As a result, you owe only for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be tempted to allow simple problems to fester.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent faces little competition. Businesses who utilize trusted freelance service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and productive.

• Remote Server Monitoring with Microsoft System Center Operations Manager
  Progent is one of the few support companies to offer 24x7 remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from stressful and costly availability losses.