Fast and Affordable Remote Technical Support for Curitiba Paraná Computer Networks
For businesses located in Curitiba Paraná, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the assistance of CISSP-qualified security experts to help with advanced security design and diagnostic jobs.
Progent's online support experts provide excellent value due to the fact that they possess the practical background and have access to the sophisticated tools required to solve most information system problems quickly. Efficient support reduces direct costs since service calls use up fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves additionally in incidental costs by minimizing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support experience is particularly valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for online help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike typical online support companies, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with situations where quick solutions somehow end up as big invoices. Progent's skill at disposing of problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested processes which permit the highest degree of efficiency for remote help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's online support team to communicate with your network without violating system security.
Progent's advanced customer support reporting system keeps comprehensive histories for the support that Progent's customers have been provided. Progent's staff consultants have access to the history of all help rendered to every customer by any Progent engineer. This archive of issues and responses is organized as a quickly accessible internal database that enables Progent's online support experts to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit priority response from vendors' internal engineering staff with the result that Progent's online service specialists are able to determine optimal solutions promptly.
Online services provided by Progent to clients in Curitiba Paraná include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can provide computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop support services to help your business to install, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to deal with even the most complex challenges encountered in network infrastructure design, integration, management, security, and troubleshooting. CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. CCIEs provide excellent value because their depth of expertise enables them to solve problems quickly. In many cases, less experienced consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your network using state-of-the-art on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling selection of networking appliances. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless access point planning and configuration, Aironet APs consulting help, Cisco wireless controllers support Services, Cisco VPN Integration support, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recuperate rapidly after a serious penetration. Security services offered by Progent include: thorough information security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile access; defending your messaging system from spam and DHA attacks; and instituting 24x7 proactive monitoring.
Progent can provide advanced remote consulting services to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad spectrum of information technologies including network infrastructure, email systems, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and simplified administration in environments that combine Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older applications to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.
Important Linux versions for which Progent offers expertise include:
Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services designed to allow small and mid-size organizations to benefit from the same advanced technology used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, apps, system images, plus VMs. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Curitiba Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk support programs for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or modifying Help Desk Call Center application software to meet the unique requirements of your business, or providing occasional phone support personnel to work with your existing Help Desk Call Center team during high-demand situations like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center staff of experienced network professionals provides your clients in Curitiba Paraná rapid communication with a large technical support resource with years of experience delivering telephone-based support and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a solid driver of company success, and Progent's policy is to resolve rather than merely record IT problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group provides online advanced engineering support and education in special business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's expertise, custom development, and education services, refer to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Curitiba Paraná remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so that your IT support is proactive rather than reactive. By anticipating looming issues before they result in full-scale emergencies, automated monitoring can minimize disruptive and costly information system breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks based on a variety of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in Curitiba Paraná, Progent's online computer support engineers can deliver effective and affordable system support the moment your company requires it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your Curitiba company works with a regular independent consultant or employs a full time organization that know how to deal with ordinary computer problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to fix sudden network emergencies or particularly challenging integration problems.
Advantages of Progent's Network Help for Businesses in Curitiba Paraná
Progent's online technical help services enable your Curitiba organization to experience the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by becoming increasingly available, productive, and protected. Advantages to your business include:
- Convenient virtual expansion of your local support resources
With most offices in Curitiba Paraná, local network support providers, whether represented by outside consultants or a full-time maintenance staff, can take care of typical network issues. On the other hand, serious problems might spring up when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's online service professionals give you a convenient, quick, and affordable solution to supplement your regular resources and to transfer valuable knowledge to increase your capability to handle future issues locally.
- Reduced Reliance on Freelance Consultants
For IT support, smaller businesses often depend on individual freelance service providers. Although independent service people carry less overhead than big support organizations and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of backup personnel may force your business to wait for assistance during an IT crisis. As your business expands, system downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup support expertise to make sure your IT system is always available.
- Build a Solid Foundation for Seamless Growth
Companies often start with an IT architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, reliability and scalability issues can hinder the success of the organization. Such poorly built environments need proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system infrastructure able to deliver the stable foundation to meet critical business demands and ease downstream growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller companies need guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of accelerating business success and enhancing productivity. They do not need a computer consultant who is motivated to resell a certain vendor's technology. Network support and product selling can result in a situation where the recommended
solution is designed around a predetermined product instead of the genuine needs of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical consulting with the real interests of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned support software, and understanding of corporate IT allow offices to escape the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Network Support from Progent?
- Best Practices
Progent’s staff of Microsoft and Cisco Certified experts average more than a decade of hands-on professional background, at the forefront of IT support, performing a wide variety of technical projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for using computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits per minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Businesses who work with trusted independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can save your IT network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.