Fast Online Support for Curitiba Paraná IT Networks
For businesses located in Curitiba Paraná, Progent provides remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools necessary to solve most network problems quickly. Efficient support lowers immediate expenses since service calls accumulate fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect expenses by reducing or avoiding system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive online consulting experience is particularly valuable in environments that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the support that you receive. In contrast to many online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing save you from situations where fast solutions somehow end up as large bills. Progent's penchant for handling technical issues efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies that allow the highest degree of efficiency for remote engineering help and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to communicate with your network remotely without violating system security.
Progent's proven technical support database application keeps extensive histories describing the service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of all help rendered to each client by any consultant. This archive of issues and repairs is structured as an easily retrievable proprietary database that allows Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft open up other vast technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's online service specialists can arrive at optimal resolutions quickly.
Online technical support services provided by Progent to clients in Curitiba Paraná include:
Certified MS Windows Support
Progent's Microsoft-certified remote service experts can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help you with a wide variety of technology support services including Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to help your company to deploy, configure, repair, and manage workstations and laptops based on Windows. Progent's desktop support services include offering Windows 11 planning and upgrade support and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and certifies a person's networking knowledge at the master level. Cisco CCIEs can deal with even the most difficult challenges encountered in network infrastructure planning, installation, administration, compliance, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with IOS network management utilities and developing workarounds or locating software updates. CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to resolve problems quickly. In typical instances, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of the latest remote troubleshooting technology to perform quick, safe, and economical analysis and repair.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure appliances. Cisco infrastructure consulting offered by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video phones support and wireless IP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs engineering services, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to recuperate rapidly after a damaging penetration. Security solutions offered by Progent include: thorough network security and compliance assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious assaults; installing firewalls; building secure mechanisms for remote and mobile access; securing your email system against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers expert remote support services to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a wide range of computer technologies including network architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server economization and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems enables fast escalation, when required, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions used by some of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable non-disruptive backup and rapid recovery of important files/folders, apps, system images, plus VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or software glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these managed services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information system. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business projects and activities that derive the highest business value from your information network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and enter your password you are asked to confirm who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For more information about Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time and in-depth reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based control and world-class security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so that all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
How Your Curitiba Company Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network consultants gives your customers in Curitiba Paraná instant assistance from a dependable network service resource with extensive experience offering phone support and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center perception as a crucial driver of business performance, and Progent's policy is to fix rather than simply track technical issues.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Group offers phone-based advanced engineering expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for popular Microsoft business applications such as CRM, Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Curitiba Paraná remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM for your business so that your IT maintenance is proactive and automated. By anticipating emerging problems before they result in downtime, automated monitoring can ward off disruptive and costly network breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems that incorporate a mix of OS platforms.
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Curitiba Paraná, Progent's online computer support specialists are ready to provide professional and affordable system support the instant your organization requires it. More than 20 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premises support calls.
Even if your Curitiba office relies on a local independent consultant or employs an in-house IT staff that can handle common network problems, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to handle sudden network emergencies or especially tough integration projects.
Details of Progent's Online Computer Services for Curitiba Paraná
Progent's phone help, Internet-based repair, network security consulting, and system administration services offer companies in Curitiba Paraná unparalleled leverage for your support budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the expense and hassle of running a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Curitiba Paraná and is also ideal for customers in geographic areas that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for online service and asks for no periodic retainer for support services provided during normal business hours. This keeps you from paying big invoices for simple repairs.
- Availability of Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of authorized specialists who have experience in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core support services consist of system integration, Microsoft Exchange expertise, network security planning, and shared Help Desk services. Progent's Experts group can provide in-depth consulting expertise for critical business applications. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Software Development
MySQL Management Support and Software Programming
Amazon MWS Software Design and Programming
By providing a full service one-stop resource for IT generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive IT solutions that fit the special needs of your business.
- Advanced Remote Connectivity Tools
Secure remote connectivity allows Progent's support experts to observe exactly what your users see. This makes it easier to produce fast fixes to problems that could otherwise require a costly onsite visit. State-of-the-art remote connectivity tools and expert technicians together enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online support and automated system analysis.
- Support for Mainstream VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Service for High Network Availability
For companies with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are designed specifically for budget-conscious companies whose workers require instant access to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT experience, refined support software, and understanding of enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the forefront of network support, performing a wide range of technical tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support personnel. This ensures that you get not only expert technical skills, but also a support engineer with proven methods for applying technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits by the minute. As a result, you are charged just for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to each client. The discipline of detailing and organizing support activity results in more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.