Fast and Affordable Remote Help for Curitiba Paraná Information Networks
Urgent Online Support for Curitiba SystemsFor businesses in Curitiba Paraná, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online support engineers provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve most information system problems rapidly. Efficient support reduces immediate costs since solutions use up minimal billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support expertise is particularly helpful for organizations that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges per minute for phone consulting, so you owe only for the services that you receive. Unlike typical online support companies, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing avoid scenarios where quick fixes manage to turn into large invoices. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized technologies and proven processes which promote the highest level of efficiency for remote technical support and repair for computer systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your company's computer system remotely without violating network security.

Progent's sophisticated service database system includes detailed histories describing the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to every client by every engineer. This database of anomalies and resolutions is organized as an easily exploitable internal database that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft make available other massive technical databases and permit quick access to vendors' internal support staff so Progent's remote consulting specialists can find the most efficient resolutions quickly.

Online support provided by Progent to clients in Curitiba Paraná include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow non-disruptive backup and rapid restoration of vital files/folders, applications, images, and VMs. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned insiders, or software glitches. Managed services in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a secured application and enter your password you are requested to verify your identity via a unit that only you possess and that is accessed using a separate network channel. A broad selection of out-of-band devices can be used for this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. For more information about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of information technology allows customers to complete major projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center programs for businesses with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Curitiba Paraná fast contact with an effective support resource with substantial background offering telephone-based help and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's intent is to fix and not simply annotate network issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Curitiba Paraná remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your business so your IT maintenance is proactive rather than reactive. By uncovering possible issues before they cause full-scale emergencies, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments based on multiple platforms.
How Your Curitiba Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Curitiba Paraná, Progent's phone-based computer support specialists are ready to deliver professional and affordable IT support the instant your company has to have it. Over two decades of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access tools to solve network problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Curitiba business has a regular independent consultant or maintains a full time organization that know how to deal with common network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to deal with unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Businesses in Curitiba Paraná
Progent's online technical help services enable your Curitiba company to enjoy the benefits of immediate, expert IT support without the cost of managing an in-house IT organization. Your network will acquire added strategic value by becoming increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your local support resources
    For most offices in Curitiba Paraná, nearby network service resources, whether represented by independent consultants or an in-house IT staff, can handle typical technical issues. On the other hand, major troubles can strike when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's on-call service professionals give you a convenient, quick, and economical way to supplement your local help and to pass on useful knowledge to increase your capability to handle downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller organizations often depend on individual freelance consultants. Although freelance consultants have smaller internal costs than larger support organizations and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the absence of reserve personnel may require your business to go without assistance during an IT crisis. As your network grows, network unavailability and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service experts to make sure your network is always available.

  • Build a Solid Basis for Smooth Growth
    Organizations typically start with an IT system implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can impede the success of the business. Such poorly designed systems need proper analysis, intelligent long-term planning, and wide technical knowledge to evolve to a system infrastructure that can offer the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller offices need advice and technical education to navigate through an ever more complex maze of product alternatives available for accelerating business growth and improving efficiency. Businesses do not need a network consultant who is motivated to sell a specific vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is built around a profitable product instead of the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of technical knowledge, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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    Progent's Microsoft-certified consultants can provide online or onsite expertise to assist companies of any size to design, deploy, administer, and repair a backup/restore system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier versions of SCDPM or from a different backup/recovery platform, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud-based, or hybrid environments. Progent offers as-needed help for resolving particularly stubborn issues, or full project management support. Progent's consultants can also help you to design SCDPM 2012 into a comprehensive disaster recovery plan.

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    Progent's Microsoft-certified consultants offer remote or in-person support to help businesses of all sizes to plan, implement, administer, and repair a backup/recovery solution based on System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier releases of Data Protection Manager or from a different backup/recovery system, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent offers occasional help for fixing especially challenging issues, or full project management services. Progent's consultants can also assist you to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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