Fast and Affordable Remote Help for Curitiba Paraná IT Networks
For companies located in Curitiba Paraná, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISSP-qualified security consultants to handle advanced security design and troubleshooting jobs.
Progent's online support engineers provide exceptional value because they possess the real-world experience and have access to the advanced tools needed to solve the majority of information system issues quickly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company benefits even more in incidental costs by minimizing or avoiding network outages and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced online technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing policy for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike typical online support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for billing save you from scenarios where quick fixes manage to turn into major invoices. Progent's skill at dealing with technical issues efficiently means you saves money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-proven methodologies which permit the maximum degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's online support team to communicate with your computer system without compromising network security.
Progent's powerful service reporting application includes extensive records describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the history of all help rendered to each customer by any consultant. This archive of issues and fixes is organized as an easily exploitable internal database that enables Progent's remote technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available other vast technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can come up with optimal resolutions quickly.
Online technical services offered by Progent to businesses in Curitiba Paraná include:
Certified MS Windows Experts
Progent's Microsoft-certified remote support professionals can provide network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to assist your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and validates an individual's technical skills at the master level. CCIEs can resolve the most complex issues encountered in network infrastructure planning, integration, management, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent value since their depth of experience allows them to find solutions for problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using advanced on-line support technology to perform quick, secure, and economical diagnosis and remediation.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's popular family of infrastructure products by offering services such as:
CISSP and ISSAP Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can bolster the immunity of your Windows, macOS and OS X, Linux network against attacks or assist your company to recover quickly following a damaging breach. Security services offered by Progent cover comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile access; protecting your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Progent offers expert online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that combine local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and maintain a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide spectrum of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in networks that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all critical areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Curitiba Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent’s Help Desk sharing services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology professionals offers your clients in Curitiba Paraná fast access to a large network service group with years of experience delivering telephone-based help and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a significant enabler of business productivity, and Progent's target is to fix instead of simply report IT issues.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering expertise and education in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, customization, and training services, go to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Curitiba Paraná remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By anticipating potential trouble spots before they result in downtime, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by multiple platforms.
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Curitiba Paraná, Progent's online network support engineers are ready to deliver expert and economical IT help whenever your organization needs it. Long experience offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your Curitiba organization deals with a regular freelance consultant or employs a full time organization that can deal with ordinary network problems, Progent’s Microsoft and Cisco certified consultants can still offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the knowledge to deal with sudden network emergencies or especially tough integration problems.
Details of Progent's Online Network Services for Curitiba Paraná
Progent's phone help, Internet-based repair, system security expertise, and system management services give offices in Curitiba Paraná unparalleled leverage for your IT investment. Whether you need occasional phone support and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's experts can provide your company world class network support while allowing you to eliminate the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Curitiba Paraná and is also ideal for customers in more remote areas that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for online help and imposes no periodic retainer for services provided during normal working hours. This protects you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide help from on-staff professionals who have skill in designing, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include system integration, MS Exchange Server expertise, network security planning, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting expertise for specific application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
MS Project Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Management Support and Application Development
MySQL Project Management and Software Design
Amazon Marketplace Web Service Programming
By offering a convenient one-stop source for network generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive IT solutions that address the special needs of your company.
- Sophisticated Remote Access Software
Secure remote connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require a costly onsite visit. State-of-the-art remote access software and expert technicians combine to allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Availability
For organizations with vital applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious companies whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Best Practices
Progent’s staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, in the trenches of IT support, performing a broad variety of IT projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This means that you get not only expert technical capability, but also a support engineer with proven approaches for using computer knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises visits by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent has little competition. Companies who utilize trusted independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.