Besides offering fast access to top-tier IT professionals and subject matter experts (SMEs) to assist Curitiba, Paraná organizations to resolve specific IT problems or strategic initiatives, Progent can provide temporary supplemental staffing to deliver more generalized services like desktop help, IT administration, and Help Desk call center response. Temporary staffing makes it possible for businesses to respond to expected or unplanned peaks in demand for network services, which may be caused by scenarios such as company mergers, site moves, technology migration, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Short-term staffing can also cover gaps left by the absence of in-house staff members because of scheduled vacations, illness, resignation, etc.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term supplemental staffing services give businesses the flexibility to respond to increases in demand for network personnel without being saddled with the expense and delays associated with identifying and recruiting professional technical help and without the burden of increasing your in-house staff size.
Important aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid availability of seasoned network pros
- Simple initiation, cessation, and resumption of services
- Seamless augmentation of your in-house IT team
- Comprehensive reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Close relationship with a top-level, full-service resource for IT support
Progent's co-managed Help Desk program is a specialized flexible staff expansion option that allows IT organizations to divide the work of Help Desk support transparently between their in-house network staff and Progent's extensive team of IT support specialists. Acting as a transparent extension of your in-house Call Center, Progent's shared Help Desk program is a collaborative service alternative powered by the industry's leading shared professional services (PSA) tool for managing, service requests, generating tickets, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises IT expertise for businesses throughout the U.S. Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
Progent's Areas of Expertise for Curitiba, Paraná Organizations
Progent's veteran team of certified consultants offers Curitiba, Paraná businesses a wide range of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service providers include:
Contact Progent for Short-Term Staffing Services for Curitiba, Paraná Organizations
To learn more about Progent's short-term staffing services for Curitiba, Paraná organizations, call 800-993-9400 or visit Contact Progent.