For small businesses located in Curitiba Paraná, Progent provides support for networks based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex connectivity problems, as well as the services of CISA and CISSP-certified security engineers to help with high-level security design and disaster recovery preparedness.
Progent's online technical support engineers represent excellent value because they are equipped with the practical experience and the sophisticated tools to resolve most network problems quickly. This lowers direct costs since solutions take up a smaller number of billable consulting minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted management.
Progent's pricing policy for online help is structured to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent scenarios where quick repairs manage to end up as substantial invoices. Progent's skill at dealing with technical issues quickly results in your company saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has developed an arsenal of optimized technologies and field-proven processes which allow the highest level of efficiency for remote engineering help and troubleshooting for small and midsize business computer systems. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your system remotely without breaching network security.
Progent's sophisticated service reporting application includes thorough records for all support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of all help provided to each Progent customer by any consultant. This history of trouble tickets and resolutions is stored as a quickly accessible internal knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft make available additional extensive support databases and allow fast response from manufacturers' in-house support staff so Progent's remote consulting specialists are able to determine the best solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Curitiba Paraná or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Online Technical Support Services Provided by Progent
Progent's phone-based network support experts possess credentials in a comprehensive set of technologies. This broad range of capability enables Progent's consultants to address almost any problem likely to take place in a small or midsize company information system. Credentials held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To support customers with multi-OS environments, Progent also offers the services of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services available from Progent to customers in Curitiba include:
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UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad array of information technology including system architecture, messaging solutions, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux environments. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for resolving anomalies within UNIX/Linux systems powered by leading variants of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and certifies a consultant's technical skills at the expert level. CCIEs can resolve the most stubborn problems occurring in network design, installation, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional value because their deep expertise enables them to resolve the most complex problems quickly. In typical instances, less qualified service providers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers fast phone contact with a CCIE so you can receive timely help for severe network problems that are impacting worker efficiency but are not within the experience of your local computer service group or consultant. Progent's CCIE consultants can connect to your environment by means of state-of-the-art on-line troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with all of Cisco's popular selection of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network technology.
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Certified Windows Experts
Progent's Microsoft-expert remote support professionals offer network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can help your company with a broad range of platform support including Microsoft Windows Server 2022 solution design and migration support,
Microsoft Windows Server 2019 expertise,
Windows Server 2016 migration support and hybrid cloud solutions,
Windows Server 2012 R2 maintenance,
Windows Server 2008 upgrade (help, assistance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of online desktop services including Windows 11 migration help and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
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CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a range of security solutions to bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to recover quickly after a damaging penetration. Security services offered by Progent include: thorough security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; installing firewalls; building secure techniques for off-site and mobile communication; guarding your email system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote support services to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration support services that include Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for special projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting services include:
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Help Desk Expertise
Progent's Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who lack the resources to build and maintain an in-house Call Center but who require quick response from a dependable Help Desk with proficient phone assistance plus the available expertise to escalate complex tasks to advanced consultants.
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or revamping your existing organization, selecting or enhancing Help Desk application software to meet the unique requirements of your corporation, or providing occasional phone support staff to work with your internal Call Center resources to handle demanding situations such as software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk team of seasoned network consultants gives your workers in Curitiba Paraná immediate contact with a dependable support group with extensive experience providing phone consulting and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a significant driver of business productivity, and Progent's goal is to fix and not just annotate technical issues.
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Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides remote advanced engineering expertise and training in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To read more about Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the imaginative components of Apple Mac systems by offering remote consulting support and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special procedures such as scanning or digitizing audio or video or integrating an audio/video post production facility.
Remote Network Monitoring Support
Progent offers companies in Curitiba Paraná remote network monitoring services based on MS System Center Operations Manager network monitoring, adapted by Progent to fit your environment so your IT maintenance is proactive rather than reactive. By exposing possible problems before they expand into crashes, system monitoring can minimize stressful and costly network crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support a mix of OS platforms.
How Your Curitiba Paraná Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote help with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro