For small and midsize businesses located in Curitiba Paraná, Progent provides support for networks based on UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's online support engineers represent exceptional leverage because they are equipped with the real-world experience and the sophisticated tools to resolve the majority of information system issues quickly. Efficient support reduces direct costs since solutions require a smaller number of billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect costs by minimizing or avoiding system downtime and associated costs due to business disruption, upset clients, idle employees, and distracted management.
Progent's billing policy for online help is structured to get the most out of your network support dollar. Progent bills by the minute for phone assistance, so you are charged only for the services that you receive. Unlike many online support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where fast repairs manage to end up as substantial invoices. Progent's skill at handling problems efficiently translates into your business saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has developed a set of customized tools and field-proven methodologies that ensure the highest level of effectiveness for online technical support and repair for small and midsize company information systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to link to your company's computer system without compromising network security.
Progent's proprietary customer support database application includes comprehensive records for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services rendered to every client by every Progent consultant. This archive of issues and solutions is organized as a readily exploitable internal knowledge base that permits Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key vendors including Cisco and Microsoft permit access to other massive technical databases and permit fast response from manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the most efficient solutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Curitiba Paraná or to find out more about Progent's online support programs, call Progent at
Phone-based Technical Services Provided by Progent
Progent's phone-based consulting engineers possess credentials in a comprehensive array of disciplines. This broad range of technical skills allows Progent's engineers to resolve practically any crisis that may take place in a small company network. Certificates held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To help clients with multi-platform environments, Progent also offers access to consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based services provided by Progent to small businesses in Curitiba include:
Progent's UNIX and Linux support engineers can provide urgent remote help for analyzing anomalies affecting UNIX/Linux networks powered by leading versions of UNIX including:
Progent in addition can deliver a broad array of online PC desktop support services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Help Desk or revamping your established organization, selecting or enhancing Help Desk Call Center software products to handle the unique requirements of your corporation, or adding temporary online staff to work with your existing Help Desk Call Center resources to handle demanding events like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk team of veteran network experts offers your computer users in Curitiba Paraná rapid access to an effective technical support group with substantial experience delivering telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a key driver of company efficiency, and Progent's goal is to resolve instead of just record network problems.
Progent's Apple Mac professionals can nurture the imaginative facets of Apple Mac computing by providing remote help support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio/video or establishing an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Curitiba Paraná remote network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your computer support is proactive rather than reactive. By spotting looming problems before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and costly network failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or systems powered by multiple operating systems.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
City | Address | Phone | Link |
Curitiba | R. Francisco Rocha, 198, Batel Curitiba, PR 80420-130 Brazil |
+55 (41) 3542 1557 | Curitiba Network Support Services |