For small businesses located in Curitiba Paraná, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISSP-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote support services offer exceptional value because they are equipped with the practical experience and the sophisticated technology to solve the majority of information system problems rapidly. This reduces immediate costs because solutions take up a smaller number of chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple policy for billing avoid scenarios where fast repairs manage to end up as major invoices. Progent's penchant for disposing of technical issues quickly translates into your business spending less money.
Progent's Remote Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and proven processes that allow the highest degree of efficiency for online help and troubleshooting for small and midsize business IT systems. Progent offers protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's Technical Response Center to connect to your company's environment without breaching corporate security.
Progent's proprietary technical support reporting system keeps extensive records describing all support that Progent's customers have received. Progent's team consultants have the benefit of the history of services delivered to every customer by every engineer. This database of trouble tickets and repairs is stored as a readily accessible proprietary database that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's online service specialists can come up with the most efficient resolutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Curitiba Paraná or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Remote Technical Support Services Offered Progent
Progent's phone-based support experts possess advanced credentials in an extensive array of disciplines. This broad range of IT skills enables Progent's engineers to address almost any problem that may take place in a small company information system. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support businesses with multi-platform environments, Progent also offers the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based support services provided by Progent to customers in Curitiba include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a wide range of information technology such as system infrastructure, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from legacy applications to the latest Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent remote assistance for diagnosing anomalies within UNIX/Linux networks powered by leading versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the highest recognition for networking consultants, and indicates a consultant's technical skills at the expert level. CCIEs can handle the most difficult issues associated with network planning, integration, maintenance, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. Cisco CCIEs provide excellent cost-effectiveness since their broad experience allows them to fix even the most complex problems quickly. In many cases, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can dispose of in a few minutes.
Few support providers make CCIEs available to help small and mid-size businesses. Progent offers fast telephone access to a CCIE so you can get urgent assistance for complex network issues that are impacting worker productivity but are not within the scope of your regular computer maintenance group or consultant. Progent's CCIE engineers can interface to your network via advanced on-line troubleshooting technology to provide fast, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can provide network troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote PC desktop services including Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Engineers
Progent's accredited CISSP and ISSAP security engineers can provide a range of security services to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recover quickly following a damaging breach. Security consulting services available from Progent cover in depth network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your Curitiba Paraná Business Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center programs for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center services are well suited for smaller organizations who lack the resources to support an internal Help Desk but who need fast access to a reliable Help Desk with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to advanced engineers.
Progent’s Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or improving your existing one, identifying or enhancing Call Center application software to meet the particular demands of your company, or adding temporary online personnel to reinforce your in-house Call Center team to deal with high-demand events like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned information technology experts offers your customers in Curitiba Paraná rapid contact with a reliable network service group with substantial background providing telephone-based help and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a key enabler of company efficiency, and Progent's target is to resolve instead of just track network problems.
Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Group offers phone-based and in-depth consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and Excel. To read more information concerning Progent's expertise, custom programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can support the creative aspect of Apple Mac environments by offering remote consulting support and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures such as capturing or digitizing audio/video or configuring an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Curitiba Paraná remote network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so your network maintenance is proactive and automated. By detecting possible problems before they evolve into downtime, remote monitoring can ward off stressful and costly network breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments powered by a variety of OS platforms.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro