For small and midsize companies in Curitiba ParanŠ, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's remote support engineers represent excellent value due to the fact that they are equipped with the real-world experience and the sophisticated tools to resolve most network issues quickly. This lowers immediate costs since service calls accumulate fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by reducing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for online support is structured to get the most out of your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. In contrast to typical online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where quick fixes somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly results in your company saving cash.
Progent's Online Service Technologies
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that promote the maximum level of effectiveness for online help and repair for small and midsize company computer networks. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to link to your company's system without breaching network security.
Progent's sophisticated service reporting system includes extensive documentation of all support that Progent's customers have received. Progent's team engineers have access to the records of all help rendered to every customer by every Progent consultant. This database of trouble tickets and solutions is stored as a quickly exploitable support knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with key technology companies including Cisco and Microsoft make available additional vast support databases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions quickly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Curitiba ParanŠ or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's remote technical service experts have certified skills in a comprehensive array of technologies. This breadth of capability permits Progent's consultants to resolve practically any emergency that may crop up in a small or midsize company information system. Certifications earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to businesses with mixed-operating system networks, Progent also offers the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online services Offered by Progent to companies in Curitiba include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a broad range of computer technology including system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and easy administration, and migration from older systems to current Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for troubleshooting anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and indicates a consultant's networking knowledge at the master level. Cisco CCIEs can resolve the most stubborn challenges associated with network infrastructure design, deployment, management, security, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating program updates. Cisco CCIEs offer excellent value since their deep experience allows them to find solutions for the most intractable problems quickly. In common cases, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service providers make CCIEs available to support small and mid-size companies. Progent can provide fast phone access to a CCIE so your company can receive urgent support for severe network issues that are hurting business productivity but are outside the scope of your regular IT service group or consultant. Progent's Cisco CCIE support experts can interface to your computer system via sophisticated remote troubleshooting technology in order to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Experts
Progent's Microsoft-certified online support engineers can provide computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition offers a full range of online PC desktop support services including Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's certified CISSP and ISSAP security consultants can provide a range of security solutions that can improve the protection of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your company to recuperate quickly after a damaging breach. Security consulting services offered by Progent include: comprehensive network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; installing firewalls; building secure architectures for remote and mobile communication; securing your messaging system from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help companies of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent can provide the skills of seasoned online consulting experts for special projects that small businesses frequently request. Billing rates for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Curitiba ParanŠ Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk support services are well suited for smaller organizations who lack the budget to support an internal Call Center but who want quick communication with a dependable Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Call Center software to meet the special requirements of your company, or adding occasional phone support personnel to work with your existing Help Desk team to deal with demanding scenarios such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of veteran information technology consultants offers your workers in Curitiba ParanŠ rapid communication with a large support resource with substantial background providing phone support and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a major enabler of business efficiency, and Progent's aim is to fix rather than merely document technical issues.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team provides remote and in-depth consulting expertise and education in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To learn more information on Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the artistic facets of Apple Mac systems by offering phone-based consulting support and training in imaging, sound, and video. Progent's consultants offer assistance in a variety of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers businesses in Curitiba ParanŠ online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your computer maintenance is proactive and automated. By detecting looming problems before they cause network outages, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments based on multiple operating systems.
To contact Progent about emergency online help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro