For small businesses located in Curitiba Paraná, Progent offers help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support services offer exceptional value due to the fact that they have the practical experience and the sophisticated technology to resolve most information system issues rapidly. Efficient support lowers immediate costs because service calls take up a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding network outages and related losses stemming from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's pricing model for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical remote support firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with scenarios where speedy. minor solutions manage to end up as big invoices. Progent's skill at solving technical issues quickly translates into your company saving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested processes that allow the highest degree of efficiency for online technical support and repair for small company IT networks. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the experts of Progent's Technical Response Center to access your environment remotely without compromising system security.
Progent's sophisticated customer support reporting system stores extensive histories of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help rendered to each Progent customer by every Progent engineer. This archive of issues and repairs is organized as an easily exploitable internal database that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft permit access to other vast support databases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting experts are able to determine the best resolutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Curitiba Paraná or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's phone-based network support experts offer certified skills in a comprehensive array of technologies. This wide range of capability enables Progent's engineers to resolve practically any emergency that may crop up in a small company network. Certifications earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with multi-operating system environments, Progent also offers the services of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online services available from Progent to customers in Curitiba include:
Special Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services address a broad array of information technology including system architecture, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from legacy systems to current Windows or Linux-based environments. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for diagnosing problems affecting UNIX/Linux systems based on popular versions of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates a person's networking skills at the master level. CCIEs know how to deal with even the most difficult challenges occurring in network design, installation, maintenance, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or locating software patches. CCIEs provide exceptional value since their broad expertise enables them to fix the most difficult problems rapidly. In typical instances, less qualified consultants can struggle for hours or even days with identical problems that a CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick phone contact with a Cisco CCIE so you can receive urgent help for serious network problems that are lowering worker efficiency but are outside the comfort zone of your local computer maintenance providers. Progent's Cisco CCIE engineers can communicate with your computer system by means of the latest remote troubleshooting tools in order to perform quick, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's popular family of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers offer computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist you with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of remote PC desktop consulting and support services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM and CISSP network security engineers can provide a variety of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly following a serious breach. Security support services offered by Progent cover thorough security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast recuperation from virus and worm assaults; integrating firewalls; establishing secure architectures for remote and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize local IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Curitiba Paraná Business Can Contact Progent's Online Support Experts
Call Center Services
Progent's Help Desk service options for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center services are intended for smaller organizations who lack the resources to support an internal Help Desk Call Center but who require fast communication with a reliable Call Center with proficient phone support plus the available expertise to escalate complex problems to advanced consultants.
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your current one, selecting or customizing Call Center software products to handle the special requirements of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk Call Center resources to deal with unusually busy events such as software transitions, mass updates, or installing new business software.
Progent's Call Center team of experienced network consultants gives your customers in Curitiba Paraná rapid communication with an effective technical support resource with extensive experience delivering telephone-based consulting and remote repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a solid enabler of business performance, and Progent's target is to solve instead of simply record IT issues.
Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting Group provides phone-based professional consulting support and education in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and MS Excel. To learn additional information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can promote the creative facets of Apple Mac systems by providing phone-based help services and education in graphics, sound, and video. Progent's consultants offer expertise in a range of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio/video or setting up an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Curitiba Paraná remote computer system monitoring services centered around MS Operations Manager network monitoring and reporting, enhanced by Progent to fit your business so that your computer support is proactive and automated. By spotting emerging trouble spots before they result in crashes, proactive monitoring can avoid inconvenient and expensive service failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on multiple operating systems.
To get in touch with Progent about emergency remote assistance with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro