For small and midsize companies in Curitiba Paraná, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered online support to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve the majority of network problems quickly. This reduces direct costs since solutions accumulate fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by minimizing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you receive. Unlike many online service firms, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where fast solutions manage to end up as major invoices. Progent's skill at disposing of technical issues quickly translates into your business saving cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed an arsenal of optimized tools and field-tested processes that ensure the maximum degree of efficiency for online engineering help and repair for small and midsize company IT systems. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to communicate with your company's network remotely without breaching corporate security.
Progent's sophisticated technical support reporting system keeps extensive histories describing all support that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help rendered to every Progent client by every engineer. This database of issues and resolutions is structured as a quickly exploitable support database that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote service experts are able to find optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Curitiba Paraná or to find out more about Progent's phone support options, call Progent at
Remote Technical Support Services Available from Progent
Progent's online support engineers have certified skills in an extensive array of disciplines. This broad scope of IT skills permits Progent's engineers to tackle almost any emergency likely to crop up in a small or midsize company network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help customers with multi-operating system environments, Progent also offers the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services Offered by Progent to customers in Curitiba include:
Progent's UNIX/Linux consultants can offer urgent remote assistance for troubleshooting problems affecting UNIX/Linux networks based on leading variants of UNIX including:
Progent also can deliver a wide range of remote PC desktop support such as Windows 7 integration, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in establishing an effective new Help Desk or improving your current organization, selecting or customizing Help Desk Call Center application software to handle the special needs of your corporation, or providing temporary phone support personnel to work with your in-house Help Desk resources to deal with unusually busy events such as software migrations, major upgrades, or installing brand new business software.
Progent's Call Center team of experienced network professionals gives your clients in Curitiba Paraná fast access to a dependable network service resource with years of background delivering phone consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk perception as a key driver of business efficiency, and Progent's policy is to fix rather than simply track IT issues.
Progent's Apple Mac experts can nurture the imaginative elements of Apple Mac systems by providing remote help services and education in imaging, sound, and motion video. Progent's support professionals offer help in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in Curitiba Paraná remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your IT maintenance is proactive and automated. By exposing emerging trouble spots before they result in crashes, automated monitoring can minimize stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a variety of operating systems.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
City | Address | Phone | Link |
Curitiba | R. Francisco Rocha, 198, Batel Curitiba, PR 80420-130 Brazil |
+55 (41) 3542 1557 | Curitiba Network Support Services |