For small and midsize companies in Curitiba ParanŠ, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve the majority of information system problems rapidly. This lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more in indirect expenses by reducing or avoiding system outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the services that you receive. Unlike typical online support organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor repairs somehow end up as large tabs. Progent's penchant for dealing with technical issues quickly translates into your business conserving money.
Progent's Remote Support Tools
Through years of experience, Progent has developed a set of optimized tools and field-tested methodologies that allow the highest degree of efficiency for online consulting and repair for small and midsize business computer networks. Progent provides protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your company's system without compromising system security.
Progent's powerful technical support database application keeps detailed records for all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of all help rendered to each Progent client by any consultant. This archive of trouble tickets and solutions is stored as an easily exploitable proprietary database that allows Progent's remote technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support grows daily. Progent's advanced certifications and working relationships with major vendors such as Cisco and Microsoft permit access to additional vast support databases and permit fast response from manufacturers' in-house product engineers so Progent's online consulting experts are able to come up with the most efficient resolutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Curitiba ParanŠ or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's online network support professionals offer advanced credentials in a comprehensive set of products and technologies. This wide range of capability permits Progent's consultants to resolve practically any problem that may crop up in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
To support customers with multi-OS networks, Progent also offers the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services available from Progent to clients in Curitiba include:
Special Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad spectrum of information technology including network architecture, email solutions, network and operational security, UNIX and Windows coexistence, VMware products for server consolidation and simplified management, and migration from older systems to current Windows or Linux-based environments. Progent's team-oriented methodology for solving technical problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking professionals, and certifies a person's networking skills at the expert level. CCIEs can deal with the most difficult challenges encountered in network infrastructure planning, installation, maintenance, security, and repair. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and developing alternate approaches or identifying software updates. CCIEs offer exceptional value since their depth of experience allows them to fix even the most complex problems rapidly. In common cases, less experienced service providers can struggle for hours or days with the same problems that a CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can get timely assistance for serious network problems that are hurting worker productivity but are not within the comfort zone of your ordinary network service resources. Progent's CCIE support experts can interface to your network by means of advanced remote support technology in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Support
Progent's Microsoft-expert online support engineers can provide network troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a full array of online desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISM and CISSP network security engineers can provide a variety of security services to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recover rapidly after a damaging breach. Security services offered by Progent cover in depth network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; installing firewalls; establishing secure mechanisms for remote and mobile communication; guarding your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for contract projects that small businesses often need. Billing rates for longer-term consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to complete critical projects within budget and on time. Progent's special online consulting services include:
How Your Curitiba ParanŠ Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are a convenient solution for small organizations who don't have the budget to create an internal Call Center but who want quick communication with an effective Call Center with proficient telephone support as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk Call Center or improving your current one, selecting or enhancing Call Center application software to address the special requirements of your corporation, or adding temporary online staff to supplement your internal Call Center group to handle high-demand situations such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk staff of seasoned information technology experts gives your clients in Curitiba ParanŠ immediate contact with an efficient support resource with extensive experience delivering telephone-based support and online repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center perception as a solid enabler of business performance, and Progent's target is to fix rather than simply record technical issues.
Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting staff offers phone-based professional consulting expertise and education in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and training for familiar Microsoft business applications including CRM, Microsoft Project, MS Word, and Excel. To read additional information on Progent's consulting, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can nurture the artistic elements of Macintosh environments by delivering remote help support and training in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with common projects like capturing or digitizing audio or video or configuring an audio/video production facility.
Remote Network and Server Monitoring Services
Progent offers businesses in Curitiba ParanŠ remote computer system monitoring support centered around Microsoft Operations Manager network monitoring, customized by Progent to fit your environment so your network support is proactive and automated. By exposing possible issues before they grow into crashes, remote monitoring can head off stressful and expensive information system crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a combination of platforms.
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro