For small businesses located in Curitiba Paraná, Progent provides technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online technical support engineers offer exceptional value due to the fact that they have the practical background and the sophisticated technology to resolve the majority of network issues quickly. This reduces immediate costs since solutions require fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization saves even more in indirect expenses by minimizing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, idle workers, and distracted executives.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent charges per minute for phone assistance, so you are billed just for the support that you receive. Unlike many remote service organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor repairs somehow turn into large bills. Progent's penchant for dealing with technical issues quickly translates into your company saving cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed an array of customized tools and field-tested processes that promote the highest level of effectiveness for remote technical support and troubleshooting for small and midsize company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access allows the experts of Progent's online support team to access your company's system remotely without breaching system security.
Progent's powerful customer support database system stores thorough histories of all support that Progent's clients have received. Progent's authorized engineers have access to the details of assistance rendered to each customer by any Progent engineer. This database of problems and fixes is stored as a readily retrievable internal database that permits Progent's remote technical engineers to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft permit access to other vast technical knowledge bases and permit priority access to vendors' internal support staff so Progent's online service specialists are able to find optimal resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To access Progent's phone services in Curitiba Paraná or to learn additional information about Progent's phone support programs, contact Progent at
Online Technical Support Services Provided by Progent
Progent's remote technical support professionals offer credentials in a comprehensive array of products and technologies. This breadth of technical skills enables Progent's consultants to address almost any emergency likely to crop up in a small or midsize company network. Certificates awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to clients with multi-operating system environments, Progent also offers the skills of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote technical services provided by Progent to companies in Curitiba include:
Progent's UNIX/Linux support engineers can offer urgent online help for troubleshooting problems within UNIX/Linux systems based on leading versions of UNIX such as:
Progent in addition offers a broad array of online desktop support services such as Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in establishing an effective new Call Center or enhancing your existing one, identifying or modifying Call Center application software to handle the special requirements of your company, or providing occasional online personnel to reinforce your in-house Call Center team to deal with unusually busy situations such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of veteran network experts provides your computer users in Curitiba Paraná instant access to an efficient technical support resource with substantial experience providing telephone-based consulting and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a crucial contributor to company productivity, and Progent's target is to fix and not merely record network problems.
Progent's Mac professionals can support the artistic components of Apple Mac computing by offering phone-based consulting support and training in graphics, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific projects such as scanning or digitizing audio/video or integrating an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Curitiba Paraná remote computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so your computer maintenance is proactive and automated. By detecting possible issues before they grow into full-scale emergencies, remote monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of OS platforms.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
City | Address | Phone | Link |
Curitiba | R. Francisco Rocha, 198, Batel Curitiba, PR 80420-130 Brazil |
+55 (41) 3542 1557 | Curitiba Network Support Services |