For small companies in Curitiba ParanŠ, Progent offers support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for challenging connectivity problems, plus the services of CISSP and CISM-certified security consultants to help with high-level security design and business continuity planning.
Progent's online support engineers represent excellent value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve the majority of network issues rapidly. This lowers immediate expenses since solutions accumulate a smaller number of billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits even more in incidental costs by reducing or eliminating network downtime and related costs due to business disruption, upset clients, idle workers, and distracted management.
Progent's pricing policy for online help is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent situations where quick fixes manage to turn into major invoices. Progent's skill at disposing of problems quickly translates into your company saving money.
Progent's Remote Service Tools
Over time, Progent has developed an arsenal of optimized tools and field-proven methodologies which allow the highest level of effectiveness for online help and repair for small and midsize company computer systems. Progent provides protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to connect to your company's network remotely without compromising corporate security.
Progent's advanced service reporting application maintains thorough histories for all support that Progent's customers have received. Progent's staff engineers have access to the details of services provided to each client by every Progent engineer. This database of anomalies and responses is structured as an easily searchable proprietary database that allows Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available other massive technical support databases and allow fast response from manufacturers' internal engineering staff so Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote services in Curitiba ParanŠ or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote technical support engineers possess advanced credentials in a comprehensive set of technologies. This wide range of capability enables Progent's engineers to handle almost any problem likely to take place in a small company information system. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with multi-platform networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to companies in Curitiba include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a broad range of computer technology such as network architecture, messaging systems, network and operational security, UNIX and Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs can resolve the most complex challenges associated with network infrastructure planning, installation, administration, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value since their depth of experience permits them to fix the most intractable problems quickly. In common instances, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few consulting organizations make CCIEs available to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so you can get timely support for complex network infrastructure problems that are lowering worker productivity but are outside the comfort zone of your ordinary IT maintenance providers. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of sophisticated remote troubleshooting technology to provide fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as VPN solutions.
Authorized Windows Experts
Progent's Microsoft-premier remote service experts can deliver network troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist your company with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of online desktop consulting and support services including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's accredited CISSP and ISSAP network security consultants offer a range of security solutions that can strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recover quickly after a damaging breach. Security support services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious attacks; setting up firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging system against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class online consulting professionals for contract IT projects that small companies often need. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Curitiba ParanŠ Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Help Desk support programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are designed for smaller organizations who don't have the budget to support an internal Help Desk but who require quick communication with a reliable Call Center with proficient phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or improving your current organization, evaluating or enhancing Help Desk Call Center application software to handle the unique needs of your company, or providing temporary phone support personnel to supplement your existing Help Desk group to deal with high-demand situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned information technology experts provides your clients in Curitiba ParanŠ quick assistance from a dependable network service resource with extensive background offering phone help and online troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a solid contributor to company success, and Progent's target is to fix and not simply document technical issues.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff offers remote and in-depth engineering expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. For more information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac professionals can promote the imaginative facets of Apple Mac environments by providing remote consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs such as capturing or digitizing audio or video or building an audio/video production lab.
Remote Network Monitoring Services
Progent offers businesses in Curitiba ParanŠ remote network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they result in network outages, system monitoring can minimize stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks powered by a combination of operating systems.
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro