Immediate Online Support for Curitiba Paraná IT Networks
For companies located in Curitiba Paraná, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated tools required to solve most information system issues rapidly. Efficient support lowers immediate expenses since solutions require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced just for the services that you actually get. In contrast to typical remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where quick fixes somehow turn into large tabs. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized tools and field-proven processes which permit the highest degree of effectiveness for remote engineering help and troubleshooting for information systems of any size. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's online support team to access your company's system without violating corporate security.
Progent's powerful technical support reporting application keeps comprehensive histories of all support that Progent's customers have received. Progent's staff service personnel have access to the details of all help provided to each customer by every Progent engineer. This archive of anomalies and solutions is structured as a quickly exploitable internal database that allows Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's online service experts can find the best solutions promptly.
Remote services provided by Progent to clients in Curitiba Paraná include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals offer computer system repair and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a wide range of technology support such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's desktop consulting services include offering Windows 11 planning and upgrade support and Windows 10 configuration support, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates a consultant's technical skills at the master level. CCIEs know how to resolve the most challenging issues surrounding network infrastructure planning, installation, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent value since their deep experience allows them to find solutions for problems rapidly. In typical instances, less qualified consultants can wrestle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your environment via state-of-the-art on-line troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading family of connectivity appliances. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch support, Cisco Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless APs deployment support, Cisco wireless controllers integration consulting, Cisco Security and VPN engineering assistance, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide you to complete the time-critical first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can assist businesses to locate and isolate infected servers and endpoints and guard clean assets from being compromised. If your Curitiba system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Services
Progent's ransomware recovery consultants can assist your Curitiba company to reconstruct a system breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's group of IT security experts have the broad selection of knowledge necessary to reconstruct all vital facets of a compromised network quickly and with little data loss. To find out more, see Progent's ransomware removal and business continuity services.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISM and CISSP security and compliance experts can provide a range of system protection solutions that can strengthen the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or help you to recuperate rapidly after a damaging penetration. Security consulting services available from Progent include: in depth information security and compliance analysis using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; installing firewalls; establishing safe architectures for off-site and mobile access; protecting your messaging system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable workflow for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to address a wide spectrum of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server economization and simplified management in networks that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux environments. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to consultants with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux platforms for which Progent can provide expertise include:
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and rapid recovery of important files/folders, applications, images, plus virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, human error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic information network. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are via a device that only you have and that uses a different network channel. A broad selection of devices can be used for this added form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time management reporting tools designed to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
How Your Curitiba Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk Call Center software products to address the particular demands of your corporation, or providing occasional online staff to reinforce your internal Help Desk Call Center team to handle unusually busy situations like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of seasoned information technology experts provides your computer users in Curitiba Paraná immediate access to a reliable support group with years of experience offering telephone-based consulting and remote troubleshooting for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a key enabler of business efficiency, and Progent's goal is to fix and not just report IT issues.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group can supply online professional engineering support and training in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more information on Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Curitiba Paraná remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By detecting looming problems before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and expensive information system crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments based on a mix of operating systems.
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Curitiba Paraná, Progent's online network support engineers can deliver professional and affordable system support the instant your business needs it. Over 20 years of providing online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve network problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your Curitiba office deals with a regular independent support technician or maintains a full time organization that can handle typical computer issues, Progent's Microsoft certified consultants are available to provide an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to solve sudden network emergencies or particularly complex integration projects.
Features of Progent's Online Computer Services for Curitiba Paraná
Progent's online help, remote troubleshooting, network security expertise, and system administration services offer businesses in Curitiba Paraná unparalleled leverage for your IT investment. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can deliver your office world class IT support while permitting you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in Curitiba Paraná and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides remote help on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for phone support and requires no periodic retainer for support services provided during normal business hours. This saves you from paying big bills for simple repairs.
- Availability of Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco offers the services of on-staff specialists who have experience in designing, implementing, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting offerings consist of system integration, MS Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts group can provide world-class consulting expertise in critical business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Database Administration and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that fit the special requirements of your business.
- Sophisticated Online Access Software
Secure online connectivity allows Progent's service experts to see precisely what your users see. This makes it easier to produce fast fixes to issues that might otherwise demand a costly onsite service call. Effective online access tools and expert technicians combine to allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and remote system analysis.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for High System Uptime
For companies with mission-critical applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-conscious companies whose workers need instant access to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent offers world-class support for Microsoft's popular server products with services that include Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 R2 expertise, Windows 2003 Server upgrades, MS Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Companies who work with trusted independent service providers or who employ internal support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.