Fast Remote Technical Support for Curitiba Paraná IT Networks
For businesses in Curitiba Paraná, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's online support engineers offer exceptional leverage because they have the practical background and have access to the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls require minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many remote support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where fast solutions somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and proven methodologies that permit the maximum level of efficiency for online help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's online support team to access your computer system without violating network security.
Progent's powerful customer support reporting system keeps comprehensive histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the history of services provided to each Progent customer by any engineer. This archive of anomalies and fixes is structured as a conveniently exploitable internal database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit quick access to vendors' internal support staff so Progent's online service experts are able to come up with optimal solutions promptly.
Online support offered by Progent to businesses in Curitiba Paraná include:
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Certified MS Windows Support
Progent's Microsoft-certified online support professionals can deliver network repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of technology support such as Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to help your company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop support services include offering Windows 11 system design and migration consulting and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for network consultants, and certifies a consultant's networking skills at the expert level. Cisco CCIEs know how to resolve the most complex challenges encountered in network infrastructure planning, integration, management, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or locating software patches. CCIEs are an excellent cost-effectiveness since their deep experience enables them to resolve problems rapidly. In common cases, less qualified engineers can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can interface to your computer system via state-of-the-art on-line support technology in order to perform efficient, secure, and affordable diagnosis and remediation.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity devices. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Aironet APs engineering expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
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CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to bolster the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recover quickly after a damaging penetration. Security services available from Progent include: thorough data security analysis using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; integrating firewalls; building safe mechanisms for off-site and mobile access; defending your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
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Hybrid Cloud Integration

Progent offers advanced online consulting support to help companies of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services that include Microsoft 365 integration with on-prem installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to address a broad range of computer technologies including system architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified management in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance diagnosing problems within UNIX/Linux networks powered by popular variants of UNIX such as:
Mac OS X
Sun Solaris
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and allow non-disruptive backup and fast restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the security and functionality of your IT network, Progent's patch management services allow your IT team to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. For details about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you�re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
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Help Desk Services
Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progent’s Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of experienced network professionals provides your customers in Curitiba Paraná instant communication with an effective technical support resource with years of background providing phone help and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a major driver of company productivity, and Progent's goal is to resolve and not just report technical issues.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Group offers phone-based and in-depth consulting support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, customization, and education services, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers organizations in Curitiba Paraná remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your environment so that your network support is proactive rather than reactive. By exposing potential trouble spots before they grow into downtime, remote monitoring can minimize inconvenient and costly service crises. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by a combination of OS platforms.
How Your Curitiba Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Curitiba Paraná, Progent's phone-based network support specialists are ready to provide expert and economical IT help the moment your business needs it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems quickly while avoiding the cost and lost time associated with on-site support visits.
Even if your Curitiba company works with a local freelance support technician or maintains an in-house organization that can handle day-to-day computer problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to deal with sudden system crises or especially tough integration problems.
Details of Progent's Online Computer Services for Curitiba Paraná
Progent's phone help, remote repair, network security consulting, and system administration services give companies in Curitiba Paraná unparalleled leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's experts can deliver your company world class network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Curitiba Paraná and is also ideal for networks in geographic regions that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Minimize Costs
Progent offers remote help on a minute-by-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for phone service and asks for no ongoing subscription fee for support services provided during normal working hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to authorized professionals with skill in planning, implementing, and managing networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services consist of technology integration, MS Exchange consulting, system security planning, and shared Help Desk services. Progent's Experts Team can provide world-class consulting support for critical business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
MS Project Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Software Programming
MySQL Database Administration and Application Programming
Apple Mac Help
Amazon MWS Software Integration
By providing a full service centralized resource for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that address the unique requirements of your company.
- State of the Art Online Connectivity Software
Secure remote connectivity allows Progent's service experts to observe precisely what your customers see. This makes it possible to produce fast solutions to issues that could otherwise demand an expensive personal service call. Cutting-edge remote connectivity software and experienced engineers combine to enable Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote system analysis.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For organizations with vital applications, Progent offers optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-conscious companies whose clients require instant recourse to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.
Progent adds value by providing:
- Proven Methodology
Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, in the trenches of IT service, performing a wide range of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be forced to permit less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every staff member to each client. The practice of detailing and archiving service records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.