Immediate Online Troubleshooting for Curitiba Paraná IT Networks
For businesses located in Curitiba Paraná, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's remote technical support experts offer excellent value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. This lowers immediate expenses because solutions require minimal billable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by minimizing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote technical support experience is particularly valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's billing policy for online help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike many remote support companies, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for handling problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized technologies and field-tested processes which promote the highest level of efficiency for remote help and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your company's system remotely without breaching network security.
Progent's sophisticated customer support reporting application includes thorough histories of the service that Progent's customers have received. Progent's staff consultants have access to the records of assistance rendered to each Progent customer by every Progent engineer. This archive of anomalies and resolutions is organized as a conveniently searchable proprietary knowledge base that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft open up other massive technical databases and permit fast access to vendors' internal engineering staff so Progent's online service specialists are able to find the best resolutions in the least time.
Online support offered by Progent to companies in Curitiba Paraná include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service experts can deliver network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad range of technology support services such as Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and upgrade support and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network engineers, and indicates a consultant's network technology knowledge at the master level. CCIEs know how to resolve even the most complex challenges occurring in network planning, deployment, maintenance, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs provide exceptional value because their depth of expertise permits them to fix problems quickly. In typical cases, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system using the latest remote support technology in order to perform quick, safe, and economical diagnosis and repair.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's CCIEs can provide help for all of Cisco's popular family of connectivity appliances by providing consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions to enhance the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or help your company to clean up quickly after a damaging breach. Security solutions available from Progent cover in depth data security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your email system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services such as Microsoft 365 integration solutions with local Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide array of computer technologies such as network infrastructure, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup processes and enable non-disruptive backup and fast restoration of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or software glitches. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information network. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services permit your in-house IT team to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to verify who you are via a unit that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be used as this added form of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth reporting tools created to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity posture and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Curitiba Business Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or improving your established organization, identifying or enhancing Call Center software products to meet the unique demands of your corporation, or providing temporary online staff to work with your existing Help Desk Call Center team during high-demand situations like software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk team of veteran network professionals gives your customers in Curitiba Paraná fast access to a large technical support resource with extensive experience delivering telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a significant contributor to business success, and Progent's target is to resolve and not simply document technical issues.
- Applications Services: Training, Programming, and Integration
Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To find out more about Progent's expertise, custom programming, and education services, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center2, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Curitiba Paraná online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can tune SCOM for your business so that your IT maintenance is proactive and automated. By detecting looming issues before they expand into full-scale emergencies, remote monitoring can avoid disruptive and expensive information system breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a variety of platforms.
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Curitiba Paraná, Progent's phone-based computer support engineers are ready to provide professional and affordable IT help whenever your organization requires it. Over two decades of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix network problems rapidly while avoiding the expense and lost time that comes with on-premises support calls.
Even if your Curitiba office has a regular freelance consultant or maintains an in-house IT staff that can deal with day-to-day network problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the experience to address unexpected system crises or especially challenging integration projects.
Advantages of Progent's Network Help for Companies in Curitiba Paraná
Progent's remote technical help services allow your Curitiba company to have the advantages of on-call, enterprise-level network support without the cost of managing an in-house IT organization. Your information system will derive greater business value by being increasingly available, productive, and secure. Benefits to your company include:
- Convenient virtual expansion of your local IT resources
With most offices in Curitiba Paraná, local network support providers, whether consisting of outside consultants or an internal IT staff, can solve the majority of technical issues. However, IT crises may strike when your regular support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your onsite service people. In these situations, Progent's on-call support experts give you an easy, fast, and affordable way to augment your regular help and to transfer valuable knowledge to increase your ability to handle future problems locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller offices commonly depend on independent freelance consultants. While freelance service people carry smaller internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the lack of reserve personnel may force your business to wait for help during an IT crisis. As your company expands, system unavailability and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of reserve service expertise to make sure your network stays available.
- Build a Solid Basis for Seamless Growth
Businesses typically begin with an IT system implemented on a modest budget. Lacking a proper framework, slap-dash fixes often get piled onto a weak foundation. When a network grows, stability and scalability issues can hinder the success of the organization. These poorly built environments need proper assessment, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet vital business demands and facilitate future expansion.
- Interact with Solution Providers Instead of Technology Resellers
Smaller businesses require guidance and technical training to negotiate an ever more complex maze of product options available for promoting business success and enhancing productivity. They do not need a computer consultant who is motivated to earn a commission on a specific vendor's products. IT support and product sales can lead to a scenario where the proposed
solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align IT expertise with the real interests of customers.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Remote Computer Help from Progent?
- Best Practices
Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of IT service, executing a broad variety of technical projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support staff. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for quick repairs so you won't be tempted to allow simple problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation transmitted by every staff member to every customer. The discipline of documenting and archiving service activity results in more effective support and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who won't let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.