Immediate Remote Help for Curitiba Paraná IT Networks
For organizations in Curitiba Paraná, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer excellent leverage because they possess the practical background and have access to the advanced technology needed to solve the majority of network issues quickly. Efficient support reduces direct costs because solutions use up minimal billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. Unlike many online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor repairs manage to turn into major tabs. Progent's penchant for dealing with technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and proven processes that permit the maximum degree of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without compromising network security.
Progent's proven technical support reporting application maintains thorough documentation of all service that Progent's customers have received. Progent's team service personnel have access to the history of services rendered to each Progent customer by every Progent engineer. This database of issues and resolutions is stored as an easily searchable support database that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional vast technical support databases and allow priority response from vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the most efficient resolutions in the least time.
Remote services offered by Progent to customers in Curitiba Paraná include:
Authorized Windows Experts
Progent's Microsoft-expert remote support engineers can deliver network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration consulting services, Microsoft Teams consulting, Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop support services to assist you company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure engineers, and validates an individual's networking skills at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult problems associated with network planning, integration, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program patches. CCIEs represent an excellent cost-effectiveness since their broad experience permits them to fix problems quickly. In common instances, less experienced service providers can wrestle for hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your network using sophisticated remote support technology to perform quick, secure, and affordable diagnosis and remediation.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading family of connectivity products by offering services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your business to recover rapidly after a damaging breach. Security solutions available from Progent cover comprehensive information security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent offers advanced remote support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that combine physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to cover a wide array of computer technologies including network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and easy administration in environments that include Linux-based systems with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Important Linux platforms for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:
How Your Curitiba Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center team of experienced information technology consultants offers your computer users in Curitiba Paraná fast communication with a large technical support group with substantial experience offering phone consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's policy is to resolve and not merely report IT issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth engineering expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Curitiba Paraná remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so your computer support is proactive and automated. By detecting looming problems before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly service breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a combination of platforms.
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in Curitiba Paraná, Progent's online network support specialists are ready to provide expert and cost-effective system help the moment your company needs it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost time associated with on-site service calls.
Even if your Curitiba organization has a regular freelance consultant or employs an in-house organization that can deal with the majority of network issues, Progent’s Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the experience to fix sudden system crises or especially tough integration projects.
Details of Progent's Online Network Support for Curitiba Paraná
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services give companies in Curitiba Paraná unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Curitiba Paraná and is also ideal for networks in more remote areas that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad range of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a per-minute basis, so you pay only for the services you use. Progent asks for no minimum charge for phone service and requires no monthly retainer for services delivered during regular business hours. This saves you from facing big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide help from on-staff specialists who have experience in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's basic support offerings consist of system integration, MS Exchange expertise, system security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting support in specific business applications. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL Management Support and Software Development
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a convenient centralized source for network generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that meet the unique needs of your business.
- Advanced Online Access Tools
Protected online access allows Progent's support experts to observe exactly what your customers see. This makes it possible to produce fast solutions to issues that could otherwise demand an expensive personal service call. State-of-the-art online access software and expert technicians combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online support and remote network tracking.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Support for High Network Availability
For businesses with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-constrained businesses whose clients require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- In-depth Knowledge of Microsoft's Full Family of Server Platforms
Progent offers in-depth support for Microsoft’s popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be forced to allow less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small service organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to every customer. The practice of detailing and archiving support records allows more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.