Fast Online Technical Support for Curitiba ParanŠ Information Networks
For businesses located in Curitiba ParanŠ, Progent provides online support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional leverage because they possess the real-world background and have access to the advanced tools required to resolve most network issues quickly. Efficient support lowers immediate expenses because service calls require fewer billable minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and associated costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you actually get. In contrast to typical remote service firms, Progent asks for no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where fast solutions somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven processes that ensure the highest degree of effectiveness for remote engineering help and repair for computer systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the consultants of Progent's online support team to interface to your computer system remotely without violating system security.
Progent's sophisticated technical support database application stores extensive documentation of all service that Progent's customers have received. Progent's authorized engineers have the benefit of the details of assistance provided to every customer by any Progent consultant. This history of trouble tickets and resolutions is stored as a quickly searchable support database that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow priority response from vendors' in-house product engineers so Progent's online consulting specialists can find optimal resolutions promptly.
Online technical support services available from Progent to companies in Curitiba ParanŠ include:
Certified MS Windows Support
Progent's Microsoft-premier remote service experts can provide network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to assist your business to install, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and certifies a person's technical knowledge at the master level. Cisco CCIEs can resolve even the most complex issues surrounding network design, integration, management, compliance, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or locating program patches. Cisco CCIEs are an excellent value because their broad experience permits them to solve problems quickly. In typical instances, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment by means of sophisticated remote troubleshooting tools to provide quick, secure, and economical diagnosis and remediation.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular selection of networking appliances. Cisco infrastructure support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support services, Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless Access Points deployment help, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions to bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to recover quickly after a damaging breach. Security consulting services offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile communication; securing your email system against spam and DHA attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting support to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for restoring services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online consulting services to address a wide range of computer technologies such as network architecture, email solutions, system and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified management in environments that combine Linux with Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Windows or Linux environments. Progent's team-oriented approach to resolving technical problems enables fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top corporations. The ProSight series of outsourced network management services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Curitiba Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk service options for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center staff of experienced information technology professionals offers your customers in Curitiba ParanŠ immediate contact with a large support group with years of experience providing phone support and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a major contributor to company performance, and Progent's goal is to fix instead of merely record network issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group provides phone-based advanced consulting support and training in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, customization, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Curitiba ParanŠ remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your business so that your computer support is proactive rather than reactive. By spotting potential trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive information system breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by a combination of operating systems.
To contact Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and startups in Curitiba ParanŠ, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support the moment your business requires it. More than 15 years of delivering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve computer problems quickly while eliminating the expense and lost time that comes with on-premises support visits.
Even if your Curitiba business deals with a regular freelance consultant or maintains an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either don't have the time or the knowledge to address unexpected system crises or especially challenging integration projects.
Benefits of Progent's IT Support for Offices in Curitiba ParanŠ
Progent's online network troubleshooting services allow your Curitiba organization to enjoy the benefits of immediate, expert IT support without the expense of managing an in-house IT staff. Your network will acquire added business worth by being more reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
For most offices in Curitiba ParanŠ, nearby network service providers, whether represented by outside consultants or an internal maintenance staff, can handle the majority of network problems. However, IT crises may strike when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite service people. In these instances, Progent's online support professionals offer an easy, fast, and budget-friendly solution to supplement your local help and to pass on valuable information to increase your capability to resolve future problems in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller organizations commonly rely on individual freelance consultants. Although freelance service people carry less overhead than big consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of reserve personnel may force your business to go without help during an IT crisis. As your network expands, system downtime and trouble with critical software are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup service expertise to make sure your IT system stays available.
- Create a Scalable Basis for Smooth Growth
Companies typically begin with an information system created on a modest budget. Lacking a robust framework, slap-dash repairs can get thrown onto an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such poorly built environments require careful assessment, smart strategic planning, and wide IT knowledge to evolve to a network architecture that can provide the solid foundation to meet vital business demands and facilitate downstream expansion.
- Work with Solution Providers Instead of Technology Sellers
Smaller offices require guidance and technical training to negotiate an ever more complex array of product alternatives available for promoting business success and improving efficiency. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. Network support and product sales can result in a situation where the recommended
solution is built around a predetermined product instead of the true needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align technical consulting with the real needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the forefront of network support, performing a wide range of IT projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for using technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site visits per minute. Consequently, you are billed only for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be forced to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every staff member to every customer. The practice of detailing and organizing support records allows more efficient support and avoids a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.