Immediate Remote Help for Curitiba Paraná Information Networks
For companies located in Curitiba Paraná, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value because they have the real-world experience and have access to the sophisticated tools needed to solve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with incidental costs by reducing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially important for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you owe only for the services that you receive. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where fast repairs manage to turn into substantial tabs. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized tools and proven methodologies that allow the maximum level of effectiveness for remote engineering help and repair for information systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's remote service group to interface to your system without violating network security.
Progent's sophisticated service reporting application keeps thorough histories describing all service that Progent's clients have received. Progent's team service personnel have access to the history of assistance delivered to every client by every engineer. This database of issues and repairs is stored as a conveniently searchable internal database that allows Progent's online support professionals to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up other extensive technical databases and allow priority access to vendors' in-house product engineers with the result that Progent's online service specialists can come up with the best solutions quickly.
Online support services offered by Progent to clients in Curitiba Paraná include:
Certified Windows Experts
Progent's Microsoft-expert online service professionals can provide computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to assist you company to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for network infrastructure professionals, and certifies a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn problems surrounding network infrastructure design, deployment, management, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. CCIEs provide exceptional cost-effectiveness because their broad experience allows them to solve problems quickly. In many instances, less experienced engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via sophisticated remote troubleshooting technology to perform efficient, secure, and economical analysis and repair.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's CCIEs can provide expertise in all of Cisco's industry-leading family of connectivity appliances by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection services to enhance the safety of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or help you to clean up quickly after a damaging breach. Security solutions offered by Progent include: in depth data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help companies of any size integrate their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize on-premises resources along with cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide online support services to address a broad range of information technologies including system architecture, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers service expense.
Major Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading corporations. Progent's ProSight series of network management outsourcing services covers all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup product vendors to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and allow transparent backup and rapid recovery of important files, apps, images, plus VMs. ProSight DPS helps you avoid data loss resulting from equipment failures, natural disasters, fire, malware like ransomware, human error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Curitiba Company Can Contact Progent's Remote Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting services can support you in creating an efficient new Help Desk Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center software products to handle the particular requirements of your corporation, or adding occasional online staff to supplement your existing Help Desk Call Center group to handle high-demand scenarios like software migrations, major updates, or installing brand new applications.
Progent's Call Center team of seasoned information technology professionals provides your workers in Curitiba Paraná instant contact with a reliable technical support resource with years of background providing phone help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a crucial driver of business performance, and Progent's policy is to resolve and not simply report network issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Consulting staff offers remote and in-depth engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Curitiba Paraná remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so that your computer maintenance is proactive and automated. By exposing emerging trouble spots before they evolve into downtime, automated monitoring can minimize stressful and expensive network failures. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or systems that support a combination of platforms.
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Curitiba Paraná, Progent's phone-based network support specialists can provide effective and affordable system help the moment your organization has to have it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix network problems rapidly while avoiding the cost and lost productivity that comes with in-person support calls.
Even if your Curitiba organization deals with a regular independent support technician or employs an in-house IT staff that can deal with typical network issues, Progent’s Microsoft and Cisco certified consultants can offer an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the experience to resolve sudden network emergencies or particularly challenging integration projects.
Benefits of Progent's IT Support for Companies in Curitiba Paraná
Progent's remote network troubleshooting services allow your Curitiba company to have the advantages of timely, world-class network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business value by being more available, efficient, and protected. Advantages to your business include:
- Seamless virtual expansion of your on-site support resources
For most offices in Curitiba Paraná, nearby computer service providers, whether represented by freelance consultants or a full-time maintenance staff, can solve the majority of technical issues. On the other hand, IT crises sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your local support personnel. In these instances, Progent's online support specialists give you an easy, quick, and economical solution to supplement your regular resources and to pass on useful information to improve your capability to handle downstream problems in-house.
- Reduced Reliance on Individual Consultants
For IT support, smaller offices commonly rely on independent freelance consultants. While independent service people have less overhead than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the lack of reserve help may force your company to wait for assistance during an emergency. As your network grows, system unavailability and trouble with critical software are more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a ready source of backup service experts to make sure your IT system stays up and running.
- Build a Scalable Basis for Seamless Growth
Organizations typically start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. As a company grows, reliability and expandability issues can impede the success of the organization. These badly designed environments require careful assessment, smart strategic planning, and wide IT expertise to evolve to a system infrastructure that can deliver the stable foundation to meet critical business requirements and ease future expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller offices require guidance and technical training to navigate through an increasingly complicated array of product alternatives capable of promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is motivated to resell a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed
solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT consulting with the real interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT background, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world professional background, in the trenches of IT service, executing a wide range of IT tasks for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT help, but also a consultant with proven methods for using computer knowledge to repair real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you are billed only for received support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.