Immediate Remote Support for Curitiba Paraná Information Networks
For companies located in Curitiba Paraná, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to solve most network problems rapidly. This reduces immediate expenses because service calls accumulate fewer chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves additionally in indirect expenses by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced remote technical support experience is particularly important for businesses that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick solutions manage to turn into large tabs. Progent's penchant for disposing of problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and field-tested processes which promote the highest degree of effectiveness for online engineering help and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to connect to your environment without compromising network security.
Progent's sophisticated technical support database system maintains comprehensive histories describing the support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of services rendered to every client by every engineer. This database of trouble tickets and repairs is stored as a readily accessible support knowledge base that allows Progent's remote technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft open up other massive support databases and permit priority response from manufacturers' in-house support staff so Progent's online service experts are able to determine the most efficient solutions quickly.
Remote support services available from Progent to clients in Curitiba Paraná include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support experts can deliver network troubleshooting and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help you with a broad range of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server management, and Office Communications Server upgrade,
Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop consulting and support services to help your business to deploy, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for networking engineers, and validates a person's network technology knowledge at the expert level. CCIEs can resolve even the most stubborn issues surrounding network infrastructure design, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep expertise permits them to find solutions for problems rapidly. In many instances, less experienced consultants can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via sophisticated remote support technology in order to perform quick, safe, and economical analysis and repair.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular selection of connectivity devices. Cisco networking consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Catalyst switch consulting services, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless APs engineering help, Cisco wireless controllers consulting, Cisco VPN and Network Security Integration services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist you to recover rapidly after a serious breach. Security support services available from Progent include: in depth network security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; building safe mechanisms for off-site and mobile communication; defending your email infrastructure against spam and DHA attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online support services to cover a wide spectrum of information technologies such as system infrastructure, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in networks that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux environments. Progent's team-based approach to resolving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight portfolio of network monitoring and management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware such as routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to execute critical projects economically and on time. Progent's special online engineering solutions include:
How Your Curitiba Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent’s Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your computer users in Curitiba Paraná fast assistance from a reliable technical support group with years of background offering phone help and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a key driver of business efficiency, and Progent's aim is to fix instead of merely document IT issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group provides phone-based advanced engineering support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in Curitiba Paraná online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so your IT support is proactive rather than reactive. By exposing emerging problems before they result in full-scale emergencies, remote monitoring can head off disruptive and costly service breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems powered by a variety of OS platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Curitiba Paraná, Progent's online network support specialists are ready to deliver expert and cost-effective IT help whenever your organization has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Curitiba company deals with a regular independent consultant or maintains a full time IT staff that know how to handle typical network issues, Progent’s Microsoft certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to resolve unexpected network crises or especially complex integration projects.
Features of Progent's Remote Computer Support for Curitiba Paraná
Progent's online help, Internet-based repair, network security consulting, and network management services give businesses in Curitiba Paraná the greatest leverage for your support investment. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your organization enterprise-level network support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Curitiba Paraná and is also ideal for customers in geographic areas that lack consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Minimize Costs
Progent offers online help on a per-minute basis, so you are billed only for the services you use. Progent has no minimum fee for online support and requires no ongoing subscription fee for services delivered during normal business hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers help from on-staff professionals who have skill in designing, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services include system integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise for specific application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Software Development
Apple Mac Consulting
Amazon MWS Software Design and Programming
By offering a convenient one-stop resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive information technology solutions that meet the specific needs of your company.
- Advanced Online Connectivity Tools
Secure remote access permits Progent's service experts to see precisely what your users see. This makes it easier to produce quick fixes to problems that could otherwise require a costly onsite service call. State-of-the-art remote connectivity tools and experienced technicians combine to allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network analysis.
- Support for Leading VPN Products
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Uptime
For offices with vital applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained companies whose workers need instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT experience, refined support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent can provide world-class expertise for Microsoft’s powerful server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration help, Windows Server 2008 R2 support, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during normal business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.