Immediate Remote Help for Curitiba Paraná IT Networks
Urgent Online Help for Curitiba NetworksFor organizations in Curitiba Paraná, Progent provides online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent leverage because they possess the practical background and have access to the advanced technology needed to solve the majority of network issues quickly. Efficient support reduces direct costs because solutions use up minimal billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves even more with incidental expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is especially valuable for businesses that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed just for the support that you actually get. Unlike many online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor repairs manage to turn into major tabs. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized technologies and proven processes that permit the maximum degree of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's environment remotely without compromising network security.

Progent's proven technical support reporting application maintains thorough documentation of all service that Progent's customers have received. Progent's team service personnel have access to the history of services rendered to each Progent customer by every Progent engineer. This database of issues and resolutions is stored as an easily searchable support database that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working relationships with key industry leaders such as Cisco and Microsoft open up additional vast technical support databases and allow priority response from vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the most efficient resolutions in the least time.

Remote services offered by Progent to customers in Curitiba Paraná include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent’s Co-managed Help Desk services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Call Center team of experienced information technology consultants offers your computer users in Curitiba Paraná fast communication with a large technical support group with substantial experience offering phone consulting and online diagnostics for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's policy is to resolve and not merely report IT issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply online and in-depth engineering expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Curitiba Paraná remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so your computer support is proactive and automated. By detecting looming problems before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and costly service breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a combination of platforms.
How Your Curitiba Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Curitiba Paraná, Progent's online network support specialists are ready to provide expert and cost-effective system help the moment your company needs it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost time associated with on-site service calls.

Even if your Curitiba organization has a regular freelance consultant or employs an in-house organization that can deal with the majority of network issues, Progent’s Microsoft and Cisco certified consultants can still provide an easy and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the availability or the experience to fix sudden system crises or especially tough integration projects.

Details of Progent's Online Network Support for Curitiba Paraná
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services give companies in Curitiba Paraná unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

An index of content::

  • Project Methodology Network Setup
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    When conducting consulting tasks for enterprise clients, Progent uses a phased methodology driven by specified milestones so as to meet budgetary, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards derived from the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture proposals, pilots, design tuning, and expert deployment. All phases are recorded to make available a comprehensive summary of technical services delivered and to help in downstream system support.

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    Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that offers the basis for a powerful but easy-to-manage IT network. The IT sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server requires a computer support expert with real-world experience planning and building cohesive, end-to-end business technology solutions. Progent's Small Business Server consultants have an average of more than 10 years of experience supporting business networks founded on Microsoft technology. This expertise ensures you results in installing, managing, and repairing network solutions that incorporate the Microsoft SBS Server suite of servers and applications.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than a quarter century of experience assisting manufacturing and distribution organizations to simplify complicated supply chains and improve the efficiency of key business processes to bring products to market quickly and adhere to customer schedules consistently. Progent offers the expertise of an ERP specialist with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises consulting that can range from as-needed advice to end-to-end solution planning and project management. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, customization, CPQ, web site integration, technical support, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.

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  • Network Consultants SharePoint Foundation
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    Progent has been providing SharePoint support since the initial SharePoint product was published more than a a dozen years, and Progent has the scope of IT knowledge to assist organizations of any size to plan and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can help you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from a different collaboration solution; decide if an in-house, Cloud-based or hybrid configuration is best suited for your organization; and select the most appropriate version of SharePoint 2013 for your applications. Progent offers full project management support or can assist in individual jobs associated with your SharePoint 2013 migration.

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    Progent’s computer outsourcing support offerings for small businesses include designing Server 2003, Microsoft .NET Server, and BackOffice systems, managing upgrades to XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and on-site repair, fixing chronic IT problems, and producing a comprehensive security strategy. Progent can help you enhance system availability and throughput via fault-tolerant technologies, resilient network topology, and proactive network monitoring. Progent also provides project management help for large-scale upgrades and can help with requirements assessment, product inventory, BOM development, sourcing qualification, purchasing coordination, and complete documentation. Progent’s computer outsourcing help also includes training for office productivity packages such as Microsoft Office.

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    Progent's Cisco CCIE-certified wireless infrastructure experts offer online or onsite integration and debugging services to help your organization to design, implement, upgrade, tune, manage and debug Aironet wireless AP deployments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your Wi-Fi ecosystem with your wired network and cloud-hosted resources to build a seamless enterprise connectivity foundation that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, location and configuration of Aironet Wi-Fi APs to accommodate your specific workplace design, construction, and expected workloads.

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    Progent imposes no startup fee and requires no retainer for support services provided during regular working hours. Progent's one-minute granularity avoids big invoices for quick repairs so you will not be tempted to permit minor problems to stay unaddressed. .

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  • SCCM 2016 Online Support
    System Center 2016 Cloud Integration Computer Consulting

    System Center 2016 provides important enhancements for managing hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

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  • Support and Integration Apple iPad and Windows integration
    Apple Mac with Windows integration Online Troubleshooting

    Progent's service experts in Apple OS X and Microsoft Windows technology can help you combine Apple Macintosh and Windows systems into cohesive networks with resource sharing and collaboration support. Enabling productive co-existence among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and background with Mac and Windows products. Progent's background in Windows and Apple service makes it possible to offer expert support to businesses that rely on these platforms to maintain their competitive edge. Progent's consultants can also help your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.

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  • Phone Support Setup
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    If your business does not require emergency remote support but expects to require technical services with your network soon, you can save time and money and ensure that the right IT skill will be ready when you want it by contacting a Progent sales agent and signing up as a client. For more information, phone 800-993-9400 or email

  • Consultants SCDPM 2012 Disaster Recovery SCDPM 2012 and Azure Support Outsourcing
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    Progent's Power BI consultants can help your business to plan, deploy, manage, update or troubleshoot your Power BI solution. Progent can also assist you to prepare your source data for Power BI visualizations. Progent can show you how to build and manage a local, cloud based, or hybrid network model to run Power BI.

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    Colocation sites allow businesses to share enterprise-class data centers for housing computer equipment that supports critical applications and services. Progent's Microsoft and Cisco premier consultants can help your company with all aspects of your colocation strategy including choosing and moving to a colocation facility, creating network topology, specifying hardware, on-site and remote maintenance, setting up remote network management, and training your IT personnel.

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  • Sun Solaris Information Technology Consulting
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    Progent's Sun Solaris platform support experts provide small and mid-size businesses and software developers help with administering and maintaining Solaris systems that coexist with Microsoft-powered technology. Progent offers your business contact with Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad array of experience offers you a convenient one-stop consulting firm to show you how to create and maintain a protected and reliable mixed-platform network and communications environment that supports Solaris and Microsoft interoperability by integrating MS Windows with major variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandrake, Debian GNU/Linux, and Slackware.

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    Progent offers small and medium-size organizations overflow or fully outsourced Help Desk call center support for offsite employees.

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    Progent can help small and medium-size organizations to implement efficient remote endpoint management systems for maintaining endpoints used by at-home workers.

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  • SQL Server 2014 Delayed Durability Online Support
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    SQL Server 2014 includes significant enhancements in critical areas such as speed, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services that include system design, configuration, administration, troubleshooting, and application development services to help businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.

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    Progent's Solaris platform consulting experts provide small and mid-size businesses and developers help with managing and maintaining Sun Solaris systems that coexist with Microsoft-powered networks. Progent offers your business access to Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad array of expertise offers you a convenient single consulting firm to help you create and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Solaris and Microsoft coexistence by integrating Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

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  • 7900 Series IP Phone Support
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    Progent's Cisco-certified VoIP phone and video IP phone experts can assist your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, formerly known as CallManager, or with Cisco Unified CM Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM applications that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing ISR routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco SRST solutions for high availability.

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    Progent's Microsoft-certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration strategies, tune your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT support team, create an enterprise-wide security strategy, automate IT administration, help with creating applications, and build and validate a DR/BC plan.

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    Office 365 is Microsoft's growing suite of client productivity programs and cloud-hosted services offered on a subscription basis. Office 365 apps and cloud services are offered in a variety of subscription plans intended for customers ranging from students and households to enterprises. Progent offers quick and easy online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can help you to understand the many subscription options available with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent offers expertise with multi-platform networks that include Windows, macOS or OS X, and Linux technology. Progent can also help you to create and maintain hybrid ecosystems that transparently integrate local and cloud-based resources.

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    Progent believes that a carefully architected and implemented network is a crucial factor for enabling a firm's growth, and Progent applies this philosophy in our own network infrastructure. Progent has built a zero-downtime virtual office network that enables Progent's staff consultants and certified contractors to offer rapid and efficient service, collaborate closely on sophisticated jobs, and experience career and personal maturity from acting as a member of a dynamic business ethos of personal drive and independence.

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    Progent can provide the part-time or temporary services of a veteran Chief Information Officer to provide strategic direction to assist your company select and maintain IT technology appropriate for your present situation and that can be a firm basis for your future growth. Progent's part-time Chief Information Officer services offer financial leverage to companies trying to maximize the impact of their IT expenditures but who are unable or unwilling to take on one more executive-level position to their full-time staff. Because Progent is vendor-neutral, with a sizable team of engineers certified to maintain all leading operating systems and connectivity technologies plus a wide range and application software, Progent is in a unique situation to offer objective advice along with expert technical help for creating information solutions that match the special needs of your organization.

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    Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and unified email/telephony solutions for businesses. Progent provides economical Microsoft Exchange 2007 Server support services to enhance email security and virus defense, achieve fault tolerant email, and facilitate remote and wireless email connectivity. Progent’s Microsoft Exchange consulting and support offerings can aid you in planning and deploying a Microsoft Exchange update or a migration from a legacy SMPT system or outdated Microsoft Exchange product such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent’s Shared Help Desk service allows your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution based on the top shared professional services automation (PSA) platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

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    Progent's remote connectivity and smartphone synchronization specialists can assist you to plan and configure connectivity solutions for remote desktops, notebooks, and smartphones so they work tightly with your IT network, allowing you to improve the productivity of your off-site workers.

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    For small organizations interested in Progent's IT outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or send email to

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  • SCDPM 2012 Backup and Restore On-site Support
    Computer Engineer SCDPM 2012 Cloud Backup

    Progent's Microsoft-certified consultants offer remote or onsite expertise to help businesses of any size to plan, deploy, manage, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older versions of SCDPM or from a different backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent can provide as-needed support for fixing especially stubborn problems, or full project management services. Progent can also assist you to incorporate SCDPM 2012 into a comprehensive disaster recovery plan.

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    Small to mid-sized companies can now enjoy all the advantages of Microsoft System Center Operations Manager 2007 and also have fast access to Progent’s Microsoft and Cisco Certified network support experts. With Progent's affordably priced network service packages, small organizations can select a basic Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in System Center Operations Manager to provide small company networks world-class reliability, security, and performance.

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    In addition to providing the expertise of Microsoft Dynamics GP consultants, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, administration help, migration assistance, and 1-on-1 or group webinar training tailored to address your particular needs. Progent's consultants also can show you how to build and support a protected, reliable network foundation to run your ERP, MRP and accounting solutions.

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  • Emergency Troubleshooters Microsoft Windows
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    Progent imposes no minimum fee and asks no retainer for services provided during normal business hours. Progent's small granularity avoids large invoices for fast repairs so you won't be forced to permit less critical problems to stay unaddressed. .

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  • Microsoft System Center Operations Manager Technical Support
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    Progent offers a variety of network support bundles for small businesses. These IT outsourcing and network monitoring solutions are built around the anticipatory problem solving capabilities of Operations Manager 2007, a state-of-the-art network and IT support software platform that monitors the availability, performance, and safety of your network and identifies incipient troubles before they can bring down your network. With Progent's affordably priced IT support packages, small companies can select a simple co-sourcing service program based on Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package.

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