Fast Remote Technical Support for Curitiba Paraná Computer Systems
For companies located in Curitiba Paraná, Progent offers online support for networks based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. This lowers immediate expenses because solutions accumulate minimal billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online technical support experience is particularly important for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's pricing policy for online help is designed to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced just for the support that you receive. Unlike many online service firms, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent scenarios where speedy. minor solutions manage to end up as big bills. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized tools and field-proven methodologies which permit the highest degree of efficiency for online engineering help and troubleshooting for computer systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to communicate with your environment remotely without breaching system security.
Progent's advanced service reporting application includes detailed records describing the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of assistance delivered to each client by any engineer. This archive of trouble tickets and fixes is stored as an easily searchable support database that permits Progent's remote technical engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's online consulting experts can come up with the most efficient resolutions promptly.
Remote services provided by Progent to companies in Curitiba Paraná include:
Certified MS Windows Expertise
Progent's Microsoft-premier online service professionals can provide computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support such as Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration consulting services, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop services to help your business to install, integrate, repair, and manage workstations and laptops powered by Windows. Progent's desktop consulting services include offering Windows 11 system design and migration support and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network consultants, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can deal with even the most complex challenges surrounding network infrastructure design, installation, maintenance, protection, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to solve problems quickly. In many instances, less qualified engineers can struggle for hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network using advanced on-line troubleshooting technology to provide fast, secure, and affordable analysis and repair.
Curitiba Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the great Curitiba metro area.
Progent locations in Curitiba Metro
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking appliances by offering consulting services such as:
CISM and CISSP Certified System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist you to recuperate rapidly following a damaging breach. Security support services available from Progent include: thorough network security assessment utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm assaults; configuring firewalls; building secure mechanisms for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Microsoft 365 Exchange Online integration with local installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a wide spectrum of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from older systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency online help diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore technology vendors to create ProSight Data Protection Services, a selection of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable transparent backup and rapid restoration of vital files, applications, images, and VMs. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application glitches. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to verify your identity on a unit that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized for this added means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that any potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables clients to complete critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Curitiba Company Can Contact Progent's Online Technical Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your clients in Curitiba Paraná instant communication with a large support group with substantial experience providing telephone-based help and remote troubleshooting for IT systems based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk recognition as a crucial enabler of business success, and Progent's aim is to solve instead of just track network issues.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group can supply online professional engineering expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. For more information concerning Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent can deliver companies in Curitiba Paraná remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting possible trouble spots before they expand into network outages, proactive monitoring can head off disruptive and expensive service crises. Progent can also deploy network monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems powered by a combination of OS platforms.
To contact Progent about emergency phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Curitiba Paraná, Progent's phone-based computer support specialists can deliver expert and economical IT support whenever your organization needs it. Over 20 years of delivering remote tech support has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.
Even if your Curitiba company deals with a regular independent support technician or maintains an in-house organization that can deal with ordinary computer problems, Progent's Microsoft certified engineers can still offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the time or the experience to handle sudden system emergencies or particularly complicated integration projects.
Features of Progent's Remote Network Services for Curitiba Paraná
Progent's online support, Internet-based repair, system security consulting, and network management services offer offices in Curitiba Paraná unparalleled leverage for your support budget. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk support and system management, Progent's experts can provide your company world class IT support while permitting you to eliminate the cost and hassle of maintaining a large internal IT organization. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to offices in Curitiba Paraná and is also ideal for customers in more remote areas that have a limited supply of consultants with proven experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support tools, service databases, and continuing education.
- Per Minute Rates to Reduce Expenses
Progent offers online help on a minute-by-minute basis, so you pay only for the support you use. Progent has no minimum fee for phone help and requires no monthly retainer for services provided during regular business hours. This keeps you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers access to on-staff professionals who have skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Programming
MySQL Management and Software Programming
Apple Macintosh Support
Amazon MWS Programming
By offering a convenient one-stop resource for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough information technology solutions that address the special needs of your company.
- State of the Art Remote Connectivity Software
Secure online connectivity permits Progent's service experts to observe exactly what your users see. This makes it easier to find quick fixes to problems that could otherwise demand an expensive personal service call. Effective remote connectivity software and experienced technicians together allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite support and automated network tracking.
- Support for Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for High Network Uptime
For companies with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained offices whose clients need immediate access to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical background, fine tuned remote support software, and familiarity with corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class expertise for Microsoft's popular server platforms with services that include Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment help, Microsoft Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. As a result, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by each staff member to each customer. The practice of detailing and organizing service records results in more effective support and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.