Fast Remote Technical Support for Curitiba Paraná IT Networks
Fast Online Technical Support for Curitiba SystemsFor businesses in Curitiba Paraná, Progent provides remote help for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online support engineers offer exceptional leverage because they have the practical background and have access to the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support reduces immediate costs because service calls require minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental costs by reducing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many remote support firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where fast solutions somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and proven methodologies that permit the maximum level of efficiency for online help and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's online support team to access your computer system without violating network security.

Progent's powerful customer support reporting system keeps comprehensive histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the history of services provided to each Progent customer by any engineer. This archive of anomalies and fixes is structured as a conveniently exploitable internal database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit quick access to vendors' internal support staff so Progent's online service experts are able to come up with optimal solutions promptly.

Online support offered by Progent to businesses in Curitiba Paraná include:

ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service. ProSight DPS services manage and track your backup processes and allow non-disruptive backup and fast restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS lets your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the security and functionality of your IT network, Progent's patch management services allow your IT team to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm who you are on a device that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be utilized as this added form of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate several validation devices. For details about ProSight Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you�re planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the top PSA tool for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network professionals provides your customers in Curitiba Paraná instant communication with an effective technical support resource with years of background providing phone help and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Call Center recognition as a major driver of company productivity, and Progent's goal is to resolve and not just report technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, customization, and education services, go to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants offer world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Curitiba Paraná remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM for your environment so that your network support is proactive rather than reactive. By exposing potential trouble spots before they grow into downtime, remote monitoring can minimize inconvenient and costly service crises. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems powered by a combination of OS platforms.
How Your Curitiba Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Curitiba Paraná, Progent's phone-based network support specialists are ready to provide expert and economical IT help the moment your business needs it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Curitiba company works with a local freelance support technician or maintains an in-house organization that can handle day-to-day computer problems, Progent's Microsoft certified consultants are available to provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the availability or the experience to deal with sudden system crises or especially tough integration problems.

Details of Progent's Online Computer Services for Curitiba Paraná
Progent's phone help, remote repair, network security consulting, and system administration services give companies in Curitiba Paraná unparalleled leverage for your support budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk call center services and system administration, Progent's experts can deliver your company world class network support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average more than a decade of real-world industry background, in the trenches of IT service, performing a wide range of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help by the minute. Consequently, you are charged only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be forced to permit less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every staff member to each client. The practice of detailing and archiving service records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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