Additional Topics of Interest
Hosting Facility Remote Support
For corporations with branches in or any area served by Progent's consultants, Progent's Microsoft-Certified IT support professionals and authorized Cisco system specialists can provide a range of IT consulting services such as project management, SOX compliance, site moves, corporate security, network design, on-site or phone-based emergency support, and troubleshooting for collocation hosting facilities. A Progent network consultant can show you how to plan a multi-office network that makes efficient use of colocation services and Internet data centers. Progentís Microsoft Certified engineers can help large enterprises design, integrate and support major rollouts of the latest releases of Microsoft products such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP experts can help you deploy Cisco technology for connectivity solutions that incorporate basic, high-performance, integrated, and remote networking.
Mac and Cisco Security Support Outsourcing
Progent's certified security staff can help you safeguard your Mac network through expert support offerings such as performing security audits, clean up after virus and denial of service attacks, setting up firewalls, integrating secure off-site and mobile connectivity, deploying monitoring programs for protection against viruses, spam, and malware, and developing a company-wide security plan adapted for the particular objectives of your corporate information system.
Network Recovery for Mid-size Business
Progent offers technical services for medium size businesses with 100 to 250 system users. The medium size business or work group has traditionally been an underserved segment of the market for IT support services. The overhead and service delivery models of major third-party support firms make them too costly for the typical small business or small medium business (SMB), which commonly has a modest IT budget with which to support an information network whose advanced technology and sophistication are frequently comparable to the networks of much bigger companies. Progent's support delivery model, which takes full advantage of remote support, virtual network infrastructure and 24x7 network monitoring, dramatically reduces the IT support expenses of an SMB while offering the mid-size organization with enterprise-level service from professional, IT experts knowledgeable in a broad array of midsized business network solutions. If your mid-sized organization or small business is searching for the quality of IT help appropriate by a mid-size organization without budgeting big-company prices, you need Progent.
Troubleshooting for Microsoft System Center 2012
Progent has more than a decade of experience integrating, and supporting the key platforms included with Microsoft System Center and can help you to plan, install, manage, and repair your System Center 2012 R2 solution to maximize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent can help your organization to upgrade to the current edition of Microsoft System Center from an earlier one or from another datacenter management solution to provide the benefits of best-in-class provisioning, management automation, security, plus infrastructure and application performance monitoring.
Consulting for Remote Monitoring and Reporting
Even if your business has a minimal computer support group and a modest IT budget, your information network can still feature the same high availability and performance that once needed a large in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified network consultants, the latest network management software for 24x7 monitoring and alerts, and economical support programs such as a help desk service to keep your vital business applications and hardware operating.
ProSight Ransomware Protection Consulting
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats.
SonicWALL NSA Firewall Auditing
Progent's SonicWALL experts can show you how to configure, manage, and troubleshoot SonicWALL firewall/VPN products inculding the current SonicWALL TZ family of appliances and the legacy SonicWALL PRO 1260 Secure Switch products. Progent's CISSP Certified consultants, CISM Certified security professionals, and CISA Certified IS security audit consultants can show you how to design a complete network protection strategy, including documented policies, and build security into your corporate processes.
Security Services for GIAC Certified Information Assurance
Global Information Assurance Certification was established in 1999 to validate the knowledge of computer security experts. GIAC accreditations are acknowledged by companies and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer support for all of the network security disciplines covered under GIAC certification including auditing infrastructure vulnerability, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.
Support Organization for New Mexico
Progentís Technical Response Center (TRC) provides national extended hours remote troubleshooting for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support professionals provide after-hours telephone support and remote secure network access to troubleshoot and repair technical problems rapidly and economically. The breadth of technical expertise available from Progent's staff of country-wide service professionals makes it possible to escalate even the toughest network issues to qualified specialists as needed. For critical problems, the TRC endeavors to answer your call for support within one hour.