Remote server management cards offer network managers full control over a server without the need for a personal visit. Through these management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to an IT professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and support a high-availability business network that incorporates remote management cards and Progent can utilize these remote server management cards to provide efficient remote technical assistance. Progent has experience with a variety of remote server management cards including Aten remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote management cards.
Years of experience delivering Microsoft expertise and Cisco network consulting has enabled Progent to develop a unique capability for serving branch offices that require network service with the responsiveness associated with with small organizations but which includes effective client interaction, complete documentation, and adherence to enterprise IT protocols. If your corporation has a sales office located anywhere in or any region covered by Progent's engineers, Progent can offer a wide range of in-person and off-site network consulting services and system design assistance.
The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-premier CCIE network experts can help your company to maintain your existing PIX or Cisco ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, optimize, administer and troubleshoot firewall solutions built on ASA 5500-X firewalls with Firepower Services.
Progent's Cisco CCIE-certified network infrastructure experts can help you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also help you to configure, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
Progent's Microsoft and Cisco-certified network experts can help you to assess the benefits of Exchange 2010 for your company and can assist your IT staff to design and carry out a smooth upgrade to Exchange 2010 from Exchange Server 2003 or Exchange Server 2007 that will provide quick ROI by improving your workers' efficiency, lowering the expense of hardware and support, streamlining management, and consolidating your key communications platforms.
Progent's Cisco Jabber consultants can provide online or on-premises expertise to help businesses of any size to design, deploy, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced support for the products, technologies and services that make up building an end-to-end Jabber solution such as Cisco network devices and management software, Microsoft 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, WiFi networks, security and compliance, cloud computing, telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration solution.
Application Publishing with ISA Server 2006 allows greater control over intranet applications while supporting enhanced efficiency by making these applications accessible to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 helps guard business applications, services, and data across all network components with application-layer filtering and comprehensive publishing tools. Progent's Microsoft-expert ISA Server 2006 experts can help you plan, install, set up, and support Internet Security and Acceleration Server 2006 on your system so your company benefits from a highly functional and economical balance of security, productivity, and speed.
Progent provides three essential types of Call Center services : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Helpdesk Support, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts offers your customers convenient access to a dependable support resource with extensive experience delivering phone support and remote access troubleshooting for networks powered by Microsoft products. Progent's focus is on giving the support Help Desk a respected reputation as a key contributor to business productivity. Progent's goal is to fix rather than merely report problems.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it.
Progent can help you to evaluate the many subscription plans offered with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 so you derive top business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help your business to build and manage hybrid solutions that seamlessly combine local and cloud-based products and services.
Progent's Cisco-certified Wi-Fi integration consulting experts can assist organizations to deploy, manage, and troubleshoot Cisco Wi-Fi devices including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.
Progent's proven ransomware recovery consultants can help your business to reconstruct an IT network damaged by a ransomware cryptoworm like Ryuk, Dharma, Hermes, or MongoLock.
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to defend against ransomware or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that reduces your vulnerability to a ransomware attack and aligns with your business needs.
Progent's Citrix experts can assist you to evaluate the potential business value of the various versions of Essentials for Hyper-V, assist you to integrate Citrix management tools with your Microsoft Hyper-V environment, and show you how to deploy Citrix Essentials to enhance the responsiveness, uptime, flexibility, and recoverability of your virtualized environment while reducing the cost of equipment and operations and streamlining administrative processes.
ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations a low-cost end-to-end solution for cloud backup/disaster recovery. ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-premises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your critical information.
Progent can assist small and medium-size businesses to implement efficient endpoint management platforms for administering endpoints operated by teleworkers.
Progent's Disaster Recovery/Business Continuity (DR/BC) consultants offer in-depth experience assisting small and mid-size businesses to minimize system downtime by offering cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, data backup and restore systems, and transparent system maintenance. Progent's business continuity experts can assist your company to develop and validate an efficient business continuity strategy that aligns with your business goals and IT budget. Progent's disaster recovery engineers can help you to design, implement, and support resilient technologies such as non-stop Internet access, virtualized servers, clustering, network load balancing, continual online backup, and geographically dispersed data centers.
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in delivering best-in-class performance for encrypted data inspection. Progent's Fortinet firewall consultants can assist you to deploy your Fortinet FortiGate security appliances to protect your digital assets at the network perimeter, within the data center core, at branch locations, and at the cloud edge.
Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device and application management platform or assist you to modify your existing SCCM 2012 environment to support your changing business needs. Also, Progent can help you to build a software foundation that extracts the most value from SCCM by providing expertise with related Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and IIS.
Exchange Servers and Macintosh workstations can work together efficiently. Progent's Apple and Microsoft premier experts can help you set up Microsoft Entourage and Exchange so your Apple Macintosh users are able to collaborate with colleagues who use Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to get and send messages, search the GAL, copy addresses, sync up calendars, and invite fellow workers to conferences with your Exchange account. Progent will make sure that your Exchange Server is properly configured and that LDAP and Outlook Web connectivity are working. Progent also offers specialized one-on-one Entourage education.
Progent can help small and medium-size businesses to configure endpoint device security protection systems and deliver response services for telecommuters.
Progent can provide the part-time or temporary assistance of a veteran CIO to offer a broad perspective to assist you pick and maintain network solutions to meet your current needs and that can serve as a solid basis for your growth. Progent's temporary CIO services provide economic advantages to organizations who want to optimize the benefits from their IT investment but who are unable or unwilling to add one more executive-level position to their head count. Because Progent is vendor-agnostic, with a large team of consultants certified to maintain all leading OS platforms and networking technologies plus a broad selection and application software, Progent is in an ideal position to offer unbiased recommendations as well as expert technical help for building and maintaining IT solutions that fit the particular needs of your business.
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Progent offers fast remote access to Cisco-certified CCIE network infrastructure consultants. Progent's CCIE consultants can connect to your environment via powerful remote support tools to deliver fast and economical troubleshooting and remediation of critical network issues.
Microsoft Lync Server 2013, rebranded Skype for Business, allows businesses of any size to create a manageable and protected communications ecosystem that supports a BYOD computing model with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony across a wide range of desktop and mobile devices. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can help your company to assess the advantages of Lync 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or hybrid model appropriate for your current and long-term plans, implement Lync Server 2013 so as to speed up your return on investment, and provide custom online and onsite training to your management staff and end users. Progent offers expertise in key pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Microsoft Office and Microsoft 365 apps such as Outlook and PowerPoint.
Progent's UNIX platform consulting services offer small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of expertise provides you with a convenient one-stop source to help you create and manage a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's consultants can assist you with any aspect of Azure cloud migration including requirements definition, prerequisites assessment, system architecture, pilot testing, deployment, automated management, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN tunnels so your users can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can help you set up critical Microsoft technologies to run in the cloud including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help your organization to create a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure resources.
Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, monitor and protect your IT environment, assist with settlement negotiations with a hacker, and reconstruct an information system victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Progent's seasoned team of IT consultants and subject matter experts have years of background delivering remote and on-premises support for organizations of all sizes who need to incorporate Android phones and tablets into their IT systems so that users can work together while on the go. Progent offers the breadth of skills to solve network problems that span multiple vendors and that entail a combination of legacy and up-to-date information technology. Progent offers affordable online technical support to help you with any facet of designing, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional support to help you to resolve particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management support to help you finish strategic network initiatives on time and within budget. Progent can help with local, cloud-based, or hybrid network environments and offers support for all major operating systems, apps, management utilities and network infrastructure. Progent also offers customized group or one-on-one training sessions to show you how to manage and use Android phones efficiently.
Progent's management team includes seasoned professionals with years of experience providing network consulting services, troubleshooting, and long-term information system planning to organizations ranging in size from startups to global enterprises. Great support requires great personnel, and Progent has put together a management staff that can provide businesses with the top service value available anywhere.
Progent can assist small and medium-size companies to implement unified remote endpoint management solutions for maintaining devices used by an offsite workforce.
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to defend against ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that minimizes your exposure to ransomware and meets your business requirements.
Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's consulting experts while retaining your own service brand as a seamless extension of your IT services staff.
Progent can assist you with any phase of Azure cloud integration including needs analysis, prerequisites assessment, solution architecture, pilot testing, deployment, centralized administration, performance optimization, software license controls, disaster recovery strategies, security planning, and compliance assessment. Progent can help your IT staff to configure and troubleshoot firewalls and VPN tunnels so your users can securely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can help you set up critical Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also assist you to create a hybrid cloud environment that seamlessly integrates physical datacenters with Azure services.
Progent can provide access to a senior consultant with extensive hands-on experience installing, maintaining, and enhancing video conferencing systems from top-tier vendors including Cisco/TANDBERG, Polycom, and LifeSize. Progent can coordinate with your in-house network management group, your ISP, and your video conferencing platform vendor to help your company maximize the strategic value of your video conferencing solution.
If your company is developing UNIX-based applications in an environment that includes MS Windows-based servers, desktops, and office productivity products, Progent offers comprehensive network support outsourcing that allows you to concentrate on your field of strategic expertise while avoiding the constant hassle of managing your business network. Through the use of smart network monitoring and by delivering remote and on-site support when your company needs it, Progent represents an economical alternative for maintaining an IT system that features excellent availability, security, and performance. Progent's developer support services include full-service network support outsourcing, virtual server infrastructure, online and in-person service and troubleshooting, proactive network monitoring, and Help Desk services.
Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, in the trenches of IT support, executing a wide range of IT projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not only expert IT capability, but also a support engineer with proven methods for using technical knowledge to repair actual IT problems efficiently.
Progent's Wi-Fi site survey services help you to plan, install and debug a Wi-Fi LAN customized for your facilities, providing your business a WLAN that has the reception, speed, capacity, security, and hand-off ability your business requires.
Progent offers nationwide remote phone support and troubleshooting services for companies who operate macOS and OS X networks or whose information systems feature a mix of Mac and Microsoft Windows technology. Progent's engineers can provide Apple macOS and OS X clients a variety of services including desktop support, upgrading to the latest edition of macOS from other earlier editions of macOS or OS X, plus expertise with Mac application software. Progent can also assist your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud services. Remote technical support provides maximum leverage for your IT dollar by preserving client productivity and shortening the hours billed for computer analysis and repair. Advanced remote access technology and experienced technicians and consultants allow Progent to handle most network problems without squandering time and expense by traveling to your site. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of phone help and remote access. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP and ISSAP premier security specialists to help you with the toughest network problems.
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed specifically for the legal profession. Progent offers online access to NetDocuments consultants to help legal departments and law firms to plan, deploy, administer, optimize, or troubleshoot a document management system environment powered by NetDocuments.
If you want to update your production web site, create internal websites for applications such as human resources or employee education, establish a powerful web presence for a new venture, or generate enterprise-class, data-driven specialized web applications, Progent can supply talented and experienced web designers. Progent's consultants can also show you how to build and maintain a safe, fault-tolerant server and communications network, including remote and wireless connectivity, to support your web tools.
Configuration Manager automates application and device deployment at scale, simplifies compliance settings management, inventories network resources, guards against corporate data leakage, provides network health monitoring, allows safe self service, and delivers a common control mechanism for administering multi-OS networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration specialists can help your organization with any facet of designing, installing, using and repairing a System Center Configuration Manager solution for on-premises, cloud, or hybrid environments.
System Center Configuration Manager automates application and device deployment and updating, centralizes compliance settings control, inventories network assets, protects against corporate data leakage, performs network health monitoring, enables secure end-user self service, and offers a common control mechanism for administering multi-OS networks running on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration experts can help your organization with any aspect of designing, installing, using and troubleshooting a System Center Configuration Manager solution for on-premises, cloud-based, or hybrid networks.
Microsoft Windows 8.1 is engineered to power devices ranging from smartphones and tablets to engineering workstations. An abundance of innovative features, including touch screen interface and signature tile user interface, offer a wide range of advantages for companies who know how to put them to work. Progent's Microsoft-certified consultants can assist get your organization up the learning curve with Windows 8.1 and show you how to gain significant business value from the operating system's various technical enhancements.
Progent offers the support of BlackBerry-certified engineers who can help small organizations to plan, administer, and repair BlackBerry technology economically and successfully, eliminating the need for an internal BlackBerry expert and minimizing the expense and distraction of supporting a mobile workforce. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and CISM-certified security engineers. This breadth of knowledge, combined with Progent's efficient remote support model, provides small and mid-size businesses an efficient solution for incorporating BlackBerry technology productively into their IT system.
Progent's Microsoft certified professionals provide small and midsize businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your IT system from attack by external and internal threats. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as HTTP, which enables these security platforms to detect many attacks that can get by ordinary firewalls. The integrated firewall and VPN structure of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you strengthen your network security through experienced design and integration of Forefront TMG and Microsoft ISA Servers. Progent's Microsoft-certified consultants can assist your company to install Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.
Progent's Support Program for IT Service Providers lets you take advantage of Progent's information technology experts under your own service brand as a transparent arm of your IT services team.
Progent offers national remote phone support and troubleshooting services for businesses who operate macOS and OS X environments or whose IT systems include a combination of Apple Mac and Microsoft Windows products. Progent's experts offer Mac clients a variety of IT services including desktop support, upgrading to the most recent edition of macOS from earlier editions of Apple macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also help you with iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Remote IT help offers maximum leverage for your IT budget by extending client efficiency and shortening the hours charged for network analysis and repair. Sophisticated online support tools and skilled service specialists and engineers combine to enable Progent to solve most IT problems without wasting time and expense by going to your location. In the vast majority of cases your IT problems can be remediated over the phone or via a mix of telephone support and online access. Progent can offer the services of Cisco CCIE network engineers and CISA and CISM certified security specialists to help you with the toughest network problems.