ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.
If you are developing Linux-based software on a network that has Microsoft Windows-based servers, desktops, and office applications, Progent can provide full-service network support outsourcing that allows you to focus on your area of high-value know-how without the continual distraction of maintaining your business network. Through the use of automated network monitoring and by providing online and on-site support when your business needs it, Progent offers an economical way for maintaining an information network that provides excellent availability, security, and efficiency. Progent's Linux developer assistance services include full-service it outsourcing, virtual server infrastructure, online and on-premises service and repair, network monitoring, and Helpdesk outsourcing.
Citrix has developed a powerful family of products that deliver enterprise-grade manageability, expandability, and responsiveness for virtualizing servers and for centralized distribution of Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials. Progent's Citrix-certified consultants can help you to assess the strategic benefits of Citrix virtualization products and show you how to plan, test, implement, troubleshoot, and maintain Citrix solutions.
Progent's Wi-Fi site survey services make it easy to design, install and troubleshoot a Wi-Fi LAN customized for your facilities, providing your business a wireless solution that delivers the reception, performance, capacity, data protection, and hand-off ability your business needs.
Progent's Microsoft-certified consulting experts have over 10 years of background planning, implementing, enhancing and fixing System Center Operations Manager environments and can provide companies of any size advanced remote or on-premises consulting support for SCOM 2012. Progent can help you to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs according to industry best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises troubleshooting to help you to fix critical issues detected by SCOM 2012.
Progent's Standard Help Desk Services provide an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Support services are offered at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent offers support expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, configure, and maintain a WatchGuard Firewall appliance that aligns with your network security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewalls.
For medium-size businesses who need IT consulting services, Progent can deliver a variety of options including on-site service, on-line assistance, off-site Call Center, 24x7 support with automatic system monitoring, temporary staffing, site relocation services, application development, and professional consulting. For midsize companies in California or other regions serviced by Progent's field engineers, Progent offers professional onsite help for fixing network problems quickly and affordably.
Progent can help you to understand the wealth of subscription plans available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to build and manage hybrid networks that seamlessly integrate on-premises and cloud-based products and services.
Microsoft SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to information workers, lessening the difficulty of designing, deploying, administering, and using company information and analytical applications in environments ranging from mobile devices to corporate data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consultant with real-world expertise and broad knowledge in designing and building data-driven, comprehensive business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Progent's UNIX platform support services provide small companies and developers help with managing and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad array of experience provides you with a convenient one-stop consulting firm to help you create and maintain a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Our Experts Group provides consulting in important fields that include Macintosh networking and applications; Expertise for Linux, UNIX-based, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Mission-critical and specialized program support; Chief Information Officer, business analyst, and project management services; Special applications design and deployment; Web site, electronic business, EDI, and client portal development and deployment; SQL support and performance consulting; Business intelligence consulting; and Telecom architecture support.
Progent's temporary IT staffing services allow you to respond to the need for IT professionals without incurring the expense and hassle that come with identifying and hiring reliable technical workers and without adding to your permanent head count.
Dynamics GP/Great Plains software offers analytics and reporting capabilities that allow you to monitor all business processes, sales and spending, and market patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting expertise can help you design reports that allow you to understand your business more completely, converting uncooked data into valuable business information. Progent is able to enhance your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to offer specialized line-of-business software development and web commerce solutions that work transparently with Dynamics GP/Great Plains.
Progent's Apple Mac networking engineers can assist you with a broad range of system infrastructure areas including network architecture, remote and mobile access, internetwork compatibility, security, and new technologies such as Voice over IP and high-speed wireless networking. For business networks based solely on Apple Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the knowledge and size to handle the complexity of designing, integrating, and supporting a system architecture that is robust, safe, efficient and aligned with your corporate objectives. Progent can show you how to deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Apple's Xsan storage area network solution. Progent can also give you access to certified experts to support Cisco routers and switches.
Progent's Apple Mac networking consultants can help you with a broad array of system foundation areas including network architecture, remote and mobile connectivity, internetwork communication, security, and new technologies including VoIP and high-speed wireless networking. For business networks built exclusively on Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the experience and size to handle the complexity of designing, integrating, and supporting a system infrastructure that is reliable, safe, efficient and supportive of your corporate goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan storage area network systems. Progent can also give you access to certified professionals to support Cisco routers and switches.
MS Office Communications Server delivers Instant Messaging and Real Presence in an extensible, enterprise-grade solution offering advanced protection, transparent compatibility with additional Microsoft products, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. The product offers cost savings and elevated operational efficiencies, enhanced individual output, and stronger intellectual property security. Microsoft Office Communications Server 2007 has been replaced by Lync, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence consultants offer online and onsite configuration support and troubleshooting help for your Office Communications Server environment and can help you to assess the advantages of migrating to Skype for Business. Progent can also assist you to design and execute a smooth migration that will add significant strategic value to your information network
Progent can provide the services of an accredited consultant with expertise deploying technology from the major telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist your company to design, configure, upgrade, or troubleshoot a video conferencing solution that preserves your investment and maximizes the strategic value of your information network. Progent can also provide the services of infrastructure engineers able to help companies of any size to build and troubleshoot a communications network that provides the performance, dependability, protection, and expandability you need to accommodate your video conferencing/telepresence solution.
Progent's managed services for software/firmware update management offer organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoint devices printers, infrastructure appliances such as routers and Wi-Fi access points, and IoT devices such as alarms and health monitors.
Microsoft Experts Consulting Services Dynamics GP ODBC
Progent’s Microsoft certified consultants can offer small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that opens the door to the rapid creation of advanced business programs that offer your company a competitive advantage. SQL Server provides built-in support for XML and can query over the Internet and beyond the firewall. In addition to providing consulting, support and troubleshooting services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your IT network. Progent can also help you migrate from older versions of Microsoft SQL Server to Microsoft SQL Server 2005.
Progent's Microsoft-certified engineers provide technical support and IT consulting services for Microsoft Exchange Server 2003, Windows Server 2003, and for the complete line of Microsoft Servers. Progent's upgrade, configuration, management, and support expertise for Exchange Server include system design, deployment, documentation, local and off-site troubleshooting, Help Desk Call Center support, certified security consulting, and full-service network management outsourcing.
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who offer minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each consultant to each customer. The discipline of detailing and organizing support records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who won’t let go of the keys to the kingdom.
Progent's Cisco CCIE-certified networking experts can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability solutions.
Progent can help you in any and all phases of your migration to Microsoft Exchange 2016 such as planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization design; determining storage capacity required for your VMs, mailbox databases and log files; configuring hardware load balancing for fault-tolerant client access services; designing, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.
Office 365 is Microsoft's growing suite of productivity programs and cloud services offered on a subscription basis. Office 365 apps and cloud services are offered in a variety of product bundles intended for customers ranging from individuals and households to enterprises. Progent can provide quick and affordable remote access to specialists with expertise in Microsoft, Mac, Apple iOS, and Google Android technology. Progent can help your business to evaluate the wealth of subscription plans offered with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist you to create and maintain hybrid ecosystems that seamlessly combine on-premises and cloud resources.
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management tools and is designed to offer a centralized solution for deploying and administering virtualized datacenters across hybrid networks that can incorporate private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of all sizes with any aspect of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you upgrade efficiently from legacy versions of Virtual Machine Manager, design workflows for creating and installing VMs and hosts, implement fault-tolerant compute and storage clusters, integrate your private cloud resources with public cloud services, configure virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to assess the strategic advantages of the latest capabilities such as Storage Replica and Host Guardian Service. Progent's virtualization experts can provide world-class Windows Hyper-V consulting and VMware vSphere support.
Progent provides three essential kinds of Call Center support : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts offers your clients convenient access to a reliable support group with extensive experience delivering phone support and remote access repair for IT systems based on Microsoft products. Progent's concentration is on earning the support Call Center a respected reputation as a solid contributor to company performance. Progent's target is to resolve rather than simply record problems.
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing mission-critical applications, developing efficient system upgrade procedures, evaluating and optimizing performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and establishing training environments for new products and technologies. For Progent clients without adequate internal resources to configure proper test systems, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping critical IT projects on schedule.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's Citrix-certified consultants can assist you to plan, install, administer, and support a virtual application delivery and management system based on XenApp. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network for distributing server and client-side applications, and Progent's datacenter management and support experts can help your organization to administer and support a remote datacenter that features high availability, enhanced protection, and fast recovery.
Progent can assist businesses of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower hardware expense. Microsoft Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and make sure that you avoid the common errors small companies make when migrating to the cloud. Progent can assist you to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and also to manage Apple iOS devices and Google Android smartphones and tablets.
Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting to help organizations of any size to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help you to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain clusters.
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of critical devices that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt your business.
Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, optimizing and repairing SCOM environments and offer organizations of any size advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs based on industry best practices for tracking network infrastructure and Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or on-premises technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.
Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet applications while supporting enhanced productivity by making these resources available to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 can guard corporate applications, services, and data across all network layers with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-expert ISA Server experts can help you plan, install, configure, and maintain ISA Server on your system so that your company achieves a highly functional and economical combination of security, convenience, and speed.
Progent's Cisco CCIE wireless infrastructure consultants can provide online or on-premises integration and troubleshooting support to help you to plan, implement, update, tune, administer and debug Aironet Wi-Fi AP deployments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your Wi-Fi environment with your wired network and cloud-hosted resources to create an enterprise connectivity foundation that is simple to manage and expand. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, location and configuration of Aironet wireless APs to accommodate your specific workplace layout, construction, and anticipated network traffic.