For office computer networks located within the state of Delaware, Progent's Microsoft and Cisco qualified technicians can deliver phone assistance and remote troubleshooting to solve your network systems issues fast and cost effectively. Progent has acquired enterprise-grade skills, sophisticated tools, and support knowledge bases to diagnose and repair IT problems without the cost and time delays associated with on-site service calls.
If your Delaware organization is located outside of the larger urban areas such as Wilmington, Dover, or Newark, your local computer network support options may be limited in expertise, or not available during an emergency. This can result in a network environment that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progentís team of seasoned network consultants average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical tasks for a diverse range of clients. This means you get not just the technical skills needed for the task, but an expert with proven methods for applying that expertise to provide cost effective network solutions.
SharePoint 2019 Server Planning and Deployment Services
SharePoint Server 2019 incorporates much of the modern look and feel of cloud-hosted SharePoint Online, providing a transitional platform that bridges the classic UI of SharePoint 2016 and the modern SharePoint environment. Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable online and onsite consulting, application development, and technical support services for businesses of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist customers design and execute an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud components into a seamless information management solution. To find out more, see SharePoint 2019 Server configuration and development services.
Wireless Site Survey
Progentís Wireless Site Survey assists you to plan and implement a WiFi LAN optimized for your environment, providing your business a WLAN that delivers the coverage, performance, load-handling capability, Quality of Service, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed onsite service. Progentís on-premises survey includes physical inspection, spectrum and data protection audits of your current WLAN, evaluation of your buildingís layout, testing for RF contention, RF propagation modeling, identification of the best locations for customer-requested WAPs such as Cisco Aironet access points, Cisco Meraki access points and Apple AirPort devices, and a detailed report describing the new WLAN.
ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network. Find out about Progent's entire ProSight series of affordable outsourced network management services for small businesses.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for monitoring the content of outbound email messages and attachments and preventing the transmission of confidential or unauthorized data or spam. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid reputation loss and stay in compliance with industry privacy standards and government requirements such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read about the entire ProSight series of value-priced network management outsourcing services for small and mid-size organizations.
Consulting and Troubleshooting Expertise for System Center 2016 Virtual Machine Manager (SCVMM 2016)
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of network management tools and is designed to provide a centralized solution for deploying and managing virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of any size with all facets of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you upgrade efficiently from older releases of VMM, design processes for building and deploying virtual machines and hosts, implement fault-tolerant compute and storage clusters, integrate your datacenter infrastructure with public cloud services, configure virtual switches and load balancers, develop and refine PowerShell scripts, and help you assess the potential advantages of new technologies like Storage Spaces Direct and Shielded VMs. Progent's virtualization experts can provide advanced Windows Hyper-V consulting and VMware ESXi support.
Remote Support for Windows and Cisco-based Networks
Progentís Technical Response Center provides expert remote support for Microsoft Windows and Cisco-based networks anywhere in the United States. Progent's certified engineers have the knowledge and experience to assist you to analyze and solve tough network problems quickly and cost effectively. The breadth of information technology expertise represented by Progent's team of consultants makes it possible to escalate even the most challenging problems to the right specialists as necessary. Whether you need one-time phone support and remote troubleshooting or ongoing access to a Helpdesk Technical Response Center, Progent's experts can provide your company with enterprise-level expertise without the cost and administrative hassle of maintaining a large in-house IT group.
Citrix Virtual Desktop Support Services
Progent's Citrix desktop virtualization experts can help you to plan, install, manage, and support a virtual Windows application delivery solution by offering XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for delivering server-side and client-side applications, and Progent's datacenter management and support consultants can assist you to manage and support a remote datacenter that offers high availability, enhanced security, and fast recovery. Progent's Citrix technology experts can also assist you with other virtualization solutions from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.
Ransomware Removal and Recovery Consulting
Progent can provide the help of seasoned ransomware recovery consultants with the skills to restore an IT network that has suffered an attack by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or Locky. To learn more, visit ransomware cleanup and restoration consulting.
Office 365 Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid ecosystems that integrate Office 365 and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist you with any phase of designing, implementing and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can provide as-needed support to help you through challenging technical problems and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget. To learn more about Progent's consulting expertise for integrating Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.
Responsiveness of Progent's TRC for Online Technical Support
Progent's Technical Response Center is dedicated to delivering the best level of online IT support offered anywhere for both emergency as well as non-critical issues. For urgent problems that affect multiple workers, key people, or a mission-critical program, the TRC is set up to respond in less than an hour. For standard issues, the TRC is committed to respond in less than two hours. In all cases, your ticket will be generated quickly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on every resolved issue to confirm you are comfortable with the results and willing to close out the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.
Management Consulting for Microsoft Lync Server 2013
Microsoft Lync 2013, rebranded Skype for Business, allows businesses of any size to build a manageable and protected communications environment that permits a Bring-Your-Own-Device computing model with IM, presence, audio/video and web conferencing with application sharing, as well as IP-based and PSTN telephony enabled for a wide assortment of desktop and handheld clients. Progent's certified Lync Server 2013 experts can help you to assess the business benefits of Lync 2013, create an on-premises, cloud-based (with Lync Online) or mixed topology suitable for your present and long-term goals, implement Lync Server 2013 so as to speed up your ROI, and deliver live webinar and on-premises training to your management team and end users. Progent has in-depth expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with popular Office and Office 365 apps including Outlook, Word and PowerPoint. Progent's Skype for Business Server consultants can also assist your organization to design and carry out an efficient migration to Skype for Business.
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer online or onsite support to assist businesses of all sizes to design, implement, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers advanced support for the products, technologies and services that make up building an end-to-end Cisco Jabber solution including Cisco network devicesand management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Google Android smartphones, SIP trunking, Wi-Fi networks, security and compliance, cloud computing, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a cohesive collaboration solution.
Progent's Consulting Services for SQL Server 2014
Microsoft SQL Server 2014 includes significant enhancements in critical areas such as performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently with all workloads including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft SQL Server 2014 consulting team can provide efficient remote and onsite services such as system design, configuration, management, remediation, and application development services to enable organizations of any size to realize maximum business value from their SQL Server 2014 investment. In case you are currently using Microsoft SQL Server 2014, Progent can assist your company to carry out a cost-effective migration to Microsoft SQL Server 2016.
ProSight Managed Services for Network Management
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services covers all key facets of information technology including email protection, behavioral-based threat defense, patch management, automated backup/recovery, infrastructure health monitoring, virtual machine hosting, and network documentation management. To read Progent's eBook about the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.
Talk to a Progent Computer Consultant
To learn how you can get in touch with a Progent computer support expert for remote or onsite support in #(state), call 1-800-993-9400 or go to Online Computer Support.