For office network systems located within the state of Delaware, Progent's Microsoft authorized engineers can provide phone assistance and troubleshooting to fix your network issues quickly and cost effectively. Progent has acquired top-notch skills, software utilities, and support knowledge bases to diagnose and repair IT problems while avoiding the high cost and time delays normally associated with onsite service calls. If your Delaware small business is located beyond the larger urban areas such as Wilmington, Dover, or Newark, your nearby computer support options may be limited in technical expertise, or not available during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical issues continuing for too long. Progent's staff of field proven network professionals average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical tasks for a diverse range of customers. This means you get not only the technical know how needed for the task, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.

Part-time CIO Support Services
Progent can provide organizations with an IT management expert who can act as a temporary or part-time CIO. This veteran IT executive can provide strategic direction to assist you to integrate appropriate IT products to enhance business processes so they align better with your business objectives. Your company can create and install a well conceived IT plan without incurring the expense of a full-time senior IT executive. Vital services Progent's part-time CIO can carry out include strategic planning, establishing technology budgets, building models for TCO and ROI, analyzing workflows, reviewing contracts with vendors, defining security and compliance standards, cash flow management, automating data center management, patch control, network asset documentation control, and disaster recovery preparedness.

Patch Management Consultants
Patch management entails installing software updates to operating systems and applications, servers and endpoint devices, peripherals such as printers and scanners, network appliances like switches and wireless access points, and Internet-of-Things (IoT) devices such as sensors and health monitors. Prompt and properly managed patching optimizes cybersecurity, regulatory compliance, uptime, and capability. Sporadic patch management can result in security vulnerabilities, compatibility problems, sluggish or inconsistent responsiveness, unnecessary downtime, or unavailability of key features. Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information network. For details, see Progent's patch management service plans.

Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates application and device provisioning across multiple sites, simplifies security and compliance settings management, inventories network resources, guards against company data leakage, performs network health reporting, enables secure self service, and offers a single point of control for managing mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can assist you with any facet of planning, installing, using and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid environments.

Live Online Training Classes for Popular Desktop Applications
Progent provides live online training for a range of productivity applications. Progent's Webinar training covers topics that include Microsoft 365 Excel and Power BI reporting, Microsoft 365 Word VBA macro programming, PowerPoint collaboration, Outlook security, Microsoft 365 Access programming, Microsoft Dynamics GP migration, Windows 10 management, and Windows 11 upgrading. Live online learning offers the advantages of conventional in-person sessions, such as immediate communication between clients and teachers, but avoids the costs of transportation and the challenge of attempting to accommodate the schedules of teachers and students.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) service is an endpoint protection service that incorporates next generation behavior-based machine learning technology from SentinelOne to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn about Progent's complete ProSight portfolio of low-cost network management outsourcing services for desktop and mobile endpoints.

365 Total Backup (formerly Altaro Office 365 Backup) for Microsoft 365 Data Protection
Microsoft 365 provides rudimentary archiving but does not include integrated support for crucial data protection services such as Exchange Online backups or long-term point-in-time data recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup (previously branded Altaro Office 365 Backup), delivers a feature-rich BDR solution for programmable backup and quick recovery of all your organization's Microsoft 365 mail, Microsoft Teams Chats, SharePoint sites, OneDrive for Business data, and the contents of Windows desktops and laptops. Progent is an authorized Hornetsecurity/Altaro partner and has designed ProSight Data Protection Services (DPS) 365 Total Backup to deliver end-to-end managed services for Hornetsecurity's 365 Total Backup suite. ProSight DPS 365 Total Backup provides a low-cost backup-as-a-service (BaaS) solution that protects Microsoft 365 users against data loss or corruption resulting from human or system error, malevolent sabotage, and cyber assaults like ransomware. To learn more, visit ProSight DPS 365 Total Backup solutions for Microsoft 365.

Help Desk Call Center Services for Telecommuters
Progent can provide small and mid-size companies overflow or fully outsourced Help Desk Call Center support services for at-home workers. For information about Progent's supplemental or fully outsourced Help Desk Call Center support services for teleworkers, go to Help Desk Call Center support services for an at-home workforce.

Verification, Testing, and Optimization of Your Backup Solution by Altaro-certified Consultants
Periodic verification, testing, and optimization of data recovery are vital and often underappreciated requirements for effective disaster readiness. In the event of a disaster like a ransomware attack, these recovery drills can spell the difference between a temporary period of downtime and a life-or-death crisis to a business. Progent's Altaro VM Backup consultants can assist you to design a workflow for periodically validating, testing, and optimizing your restore procedures in order that you can keep your backup solution current and contain the impact of a catastrophic event.

SentinelOne Product Sales and Configuration Support
Progent is a dealer and integrator for SentinelOne's Singularity XDR product family, a subscription-based, cloud-centric cyberthreat management solution that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR) and extended detection and response (XDR) for defending against ransomware and other cyberattacks. Learn more about Progent's SentinelOne Singularity sales and integration support.

Talk to a Progent Network Support Expert
To see how to get in touch with a Progent computer consultant for online or onsite assistance, phone 1-800-993-9400 or go to Remote Computer Support.

An index of content::

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    Progent's Shared Call Center service makes it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the top shared PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

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    Progent can provide the support of a certified VMware VCDX consultant to help your organization design, configure, manage and repair VMware vSphere-powered virtualization solution for local datacenters, cloud environments, or hybrid deployments. Progent can provide world-class knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver high uptime, data security, and application mobility.

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    Progent provides nationwide remote phone support and troubleshooting services for companies who operate environments based on variants of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft technology. Online technical support offers optimum return for your information technology dollar by preserving client efficiency and limiting the time charged for network analysis and repair. Sophisticated online access technology and skilled technicians and engineers combine to enable Progent to handle most network issues without wasting time and expense by going to your site. In most of situations your network problems can be remediated over the phone or through a mix of telephone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISM certified security professionals to assist you with the most difficult system issues.

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    Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints scanners, infrastructure appliances such as routers and Wi-Fi APs, and Internet-of-Things (IoT) devices like sensors and health monitors.

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    Wi-Fi Site Survey and Debugging Technical Consultant

    Progent's wireless site survey and predictive modeling assist you to design, deploy and debug a Wi-Fi LAN optimized for your facilities, offering you a WLAN that delivers the reception, speed, density, QoS, data protection, and hand-off ability your company requires. Wireless survey services from Progent include online predictive analysis for designing a wireless network and on-premises survey services for confirming, tuning, and troubleshooting a functioning wireless LAN.

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    The clustering technology incorporated into the high-end editions of MS Windows Server 2008 is dramatically re-engineered to simplify the installation, setup, and maintenance of server clusters that offer improved levels of network dependability, protection, performance, and flexibility. New or enhanced features include automated cluster verification, easier configuration and installation, unified cluster administration, new cluster architecture for maximum availability, hardened protection and quorum structure, fewer failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's consultants can assist your company assess the business benefits of failover clusters, plan and execute an installation, train your IT personnel to administer your failover clusters, deliver ongoing consulting and technical help services, and produce and validate a workplace recovery plan.

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    Network infrastructure patch management Engineer

    Progent's managed services for software/firmware update management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, such as printers and scanners, infrastructure appliances such as routers and Wi-Fi APs, and IoT devices such as alarms and robotics.

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    Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a feature-rich but easy-to-manage information. The IT demands of the Microsoft .NET components included with Microsoft Small Business Server requires a computer support expert with hands-on experience planning and building cohesive, comprehensive business network environments. Progent's SBS Server consultants have an average of more than a decade of background supporting computer networks powered by Microsoft technology. This expertise assures you success in installing, managing, and maintaining IT solutions that include the Microsoft Small Business Server package of servers and applications.

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    ISA Server Services

    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have broad experience creating Microsoft-based security designs for IT networks with many locations, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant is ready to help your small or mid-size company plan and implement an installation of ISA Server 2004 that supports your information security requirements without restricting your productivity.

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    Microsoft supports seamless hybrid networks that integrate Microsoft 365 and local Exchange systems. This allows you to have certain mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist you with any phase of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.

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    IT Specialists Cisco Switch

    Progent can help your organization to deploy Cisco's networking technology to create a solid basis for your onsite, private cloud, or hybrid data center and streamline operations in key areas including resource consolidation, security and compliance, versatility, availability, and recoverability.

  • NetApp Clustered Data ONTAP Engineer NetApp MetroCluster Design Services

  • SharePoint Technical Support Services
    SharePoint Server 2007 Configuration

    Progent's Microsoft-certified experts offer small and midsize companies IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and data. SharePoint Portal Server provides a common spot for your employees or clients to connect to, manage, distribute and manipulate useful data, files, and software and to communicate with one another. It allows quicker and more intelligent decisions, more effective sharing across groups and more economical business processes. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge available inside and without an organization. Windows SharePoint Services join employees, customers, teams and projects with the knowledge they've created in a manner that makes data easy to locate, retrieve and apply.

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    IT Services CIO

    Progent offers the part-time or temporary assistance of a veteran CIO to offer a broad perspective to assist your company pick and maintain network technology to match your present needs and that can serve as a firm basis for your growth. Progent's part-time CIO services provide economic advantages to organizations trying to maximize the benefits from their network investment but who are without the budget or unwilling to take on one more high-level manager to their head count. Because Progent is vendor-agnostic, with a large team of engineers certified to maintain all major operating systems and networking technologies plus a wide selection and application software, Progent is in a unique position to provide unbiased advice as well as expert technical help for creating IT solutions that match the special requirements of your organization.

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    Progent's seasoned solution designers and software developers can help your business to create customizations to Microsoft Dynamics GP that support the special needs of your organization while retaining the benefits of Windows integration and connectivity. Progent can also provide help with a selection of development tools that can be used to create integrations with Microsoft Dynamics GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent's Juniper Networks-certified NetScreen engineer can assist your company to configure and integrate NetScreen 5000 series routers, upgrade from previous NetScreen devices to more current Juniper products, and repair network infrastructure issues in Juniper-only or mixed-vendor systems.

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    Progent's Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the speedy development of advanced business programs that can give your business a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and outside the firewall. In addition to offering consulting, support and troubleshooting services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your IT system. Progent can also help you upgrade from earlier versions of SQL Server to Microsoft SQL Server 2005.

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    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can broaden their reach, lower their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and speed up your return on investment.

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