Delaware Network System Technical Support
for Small and Medium-size Business Information Systems:
Remote Support and Troubleshooting
For small company networks located anywhere in the state ofDelaware, Progent's Microsoft and Cisco qualified engineers can deliver phone assistance and troubleshooting to resolve your network systems problems quickly and affordably. Progent has developed enterprise-grade expertise, software utilities, and support knowledge bases to troubleshoot and resolve network problems without the cost and delays associated with onsite service calls.
If yourDelawaresmall business is situated beyond the larger metro areas such asWilmington, Dover, or Newark, your local computer support options may be limited in skills, or not available during a crisis. This can result in a network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent's team of expert network consultants average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a wide range of technical projects for a extensive range of customers. This means you get not only the technical competency needed for the job, but a consultant with proven methods for applying that expertise to provide efficient network solutions.
Full Range of Security Services
Progent's CISA, GIAC, and CISSP certified security consultants can assist you to perform complete security evaluations, restore operations quickly from intrusions, set up firewalls, set up secure techniques for off-site and mobile access, install spam and virus protection and email encryption, and create a corporate-wide security plan based on round-the-clock automated monitoring. Progent's ProSight suite of managed security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection for unified endpoint protection.
Dynamics GP Migration and System Integration Consulting Services
Progent has supported Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered integration, software development, education, and debugging since the product's debut. Progent can provide top-tier support for updating legacy Dynamics GP deployments. Progent can help your business to plan, validate, and implement a cost-effective upgrade from a an outdated version of GP to the newest version of Dynamics GP. Learn about Progent's Dynamics GP migration and integration consulting services.
Microsoft Desktop Virtualization Consulting
Microsoft's desktop virtualization technologies lower the effort needed for IT managers to set up applications so that they are standardized throughout an entire workforce, provide the power to control access to business data, and enable fast installation of new or upgraded desktops. In Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies client connectivity, enhances performance, tightens data security, centralizes administration, and offers a nearly transparent client environment. Progent's desktop virtualization engineers can help your company to assess the business benefits of Microsoft's virtual desktop solutions, configure test and production deployments, improve your network infrastructure to accommodate virtual clients efficiently, assess and resolve security problems, and educate your network administrators to utilize best practices to gain maximum payback from desktop virtualization.
SharePoint 2013 Support Services
Progent has been delivering SharePoint consulting services since the initial product was released. Progent's SharePoint Server 2013 experts can assist you to maintain your legacy SharePoint environment or upgrade a modern on-prem version of SharePoint or to SharePoint Online for a cloud-centric or hybrid configuration. For details on migrating, refer to SharePoint Server 2019 migration services.
Best Practices Followed by Seasoned Consultants
Many organizations situated away from areas with ample network consultants utilize less qualified or inexperienced local consultants for vital computer network support. This can produce a network that is unstable or unproductive. Progent’s team of Microsoft and Cisco premier consultants average more than ten years of real-world industry background, in the trenches of network support, providing an extensive range of information system services for a diverse mix of customers. Consequently, with Progent you receive not just high-level computer network skills, but an engineer who understands computer industry leading practices in applying those skills to solve real-world business network issues successfully and in a repeatable fashion.
Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Partner, every Progent network expert has access to the technology and educational resources needed to provide the best computer help available. Progent's IT outsourcing, Call Center, Microsoft 365 integration support, and application development services permit small business customers to take advantage of the broad range of knowledge found in the IT departments of large organizations without the significant cost and distraction of building and managing a self-sufficient in-house network team.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Microsoft Dynamics 365 Business Central (D365 NAV) Consulting
Microsoft Dynamics 365 Business Central, formerly called Microsoft Dynamics NAV and Navision, is an ERP platform created for cloud, on-premises, or hybrid deployments. Progent's certified Microsoft 365 experts, Excel specialists, Teams system designers, and Microsoft Azure experts can help your organization to combine Microsoft Dynamics 365 Business Central with familiar Microsoft products. Progent's database experts can provide SQL Server support and Power BI reporting expertise to help your organization to utilize Business Central/Dynamics NAV to produce custom apps and analytical reports that allow you to improve business decisions. Progent's Microsoft Dynamics 365 Business Central consultants can assist you to maintain legacy versions of Dynamic NAV/Navision or plan and configure up-to-date Business Central environments.
ProSight WAN Watch Network Infrastructure Monitoring and Management
ProSight WAN Watch network infrastructure management service makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more about the entire ProSight portfolio of value-priced outsourced network management services for small organizations.
Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud environments and also supports cost-effective backup to Microsoft Azure storage. Progent is an Altaro partner and offers a wide array of online or on-premises services to help you to design, install, manage and troubleshoot a modern backup/restore system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software. For details, visit Altaro VM Backup certified consultants.
Migration Support for Lync 2013
Lync 2013, rebranded Skype for Business Server, is an on-premises software platform that enables businesses of all sizes to build a centrally managed and secure communications ecosystem that supports a Bring-Your-Own-Device computing model with instant messaging (IM), presence, web conferencing with application sharing, as well as IP-based and PSTN telephony enabled for a wide range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts can help your company to support your current Lync deployment or plan and implement a cost-effective migration to a more current system by providing Microsoft Skype for Business Server expertise. Progent can also assist build a hybrid cloud network model that integrates on-premises Skype for Business Server with Skype for Business Online or with Microsoft Teams cloud services.
Remote Desktop Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer a comprehensive service desk solution that manages all facets of online desktop support from service requests through ticketing, managing ownership, remote desktop control, status tracking, problem resolution, and and reporting. Designed for small organizations with few dedicated service technicians for desktop issues, Progent's Help Desk Services provide online support at a significant discount off Progent's normal desktop service rates. Progent also offers fast on-demand escalation to Level 2 and Level 3 consultants to handle challenging problems. For details, see Progent’s online Call Center services for small businesses.
Planning, Deployment and Support Services for System Center 2012
Progent's Microsoft System Center 2012 consultants have more than a decade of experience integrating, maintaining and troubleshooting the key platforms that make up System Center and can assist you to design, install, support, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent also offers System Center 2016 upgrade planning and support to assist your organization to move to a newer version of System Center. In addition, Progent can assist you to upgrade to more modern releases of System Center including System Center 2019 and System Center 2022.
SentinelOne Product Sales and Configuration Expertise
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that includes AI software and advanced services to provide comprehensive endpoint detection and response (EDR) for defending against ransomware and other malware. Learn more about Progent's SentinelOne product sales and consulting support.
Consulting Services for Network Service Providers
Progent's support services for network service providers allows you to use Progent's information technology experts under your own service brand as a transparent arm of your IT consulting staff. To learn about Progent's support services for IT support firms, see Progent's consulting services for IT service companies.
Contact a Progent Computer Support Expert
To learn how to contact a Progent network support expert for online or on-premises support, call
An index of content::
Remote Consulting SQL Server 2019 Machine Learning Services
SQL Server 2019 and Kubernetes Integration Support
Progent's Microsoft-certified SQL Server 2019 experts can help your organization to assess the advantages for upgrading to SQL Server 2019 and can deliver fast online or onsite contact with consulting experts in system planning and integration, application programming, SQL Server management, and network security.
System Center 2016 Disaster Recovery Consulting
24 Hour SCSM 2016 Computer Consultant
Small to mid-sized companies can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco Premier IT consulting professionals. With Progent's economically priced IT support packages, small and midsize businesses can choose a simple System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to provide small business networks enterprise-class reliability, protection, and productivity.
Small Government Cisco Technology Professional
Local Government Cisco Consulting
Progent has a long background providing a full-spectrum of online network consulting and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the industry's pioneers in delivering expert online IT support and has provided IT solutions to clients in every state. Remote support eliminates travel costs and resolves issues more quickly than onsite support.
Hybrid cloud integration Specialist
Google Cloud hybrid integration Contract Programming
Progent offers expert remote support services to help companies connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize local IT assets as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration services that include Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Windows Cluster Professional
Emergency Support Services Microsoft Exchange Cluster
Progent offers Microsoft Windows 2003 Cluster Server assistance to help your business utilize zero-downtime server clusters designed to deliver 100% operation. Windows cluster servers for non-stop systems include Windows Cluster Server, SQL Server Cluster, and Exchange Server Cluster. By assisting you t create high availability clustered server solutions powered by Microsoft Windows Clustered Server 2003, Progent's Certified Windows experts make sure that your non-stop server clusters are set up to optimize the business value of your IT network.
Consulting Services Microsoft Teams security
Specialists Microsoft Teams PSTN Gateway
Progent can assist your organization to design an upgrade to Teams from Skype for Business or Lync Server and configure, administer, and troubleshoot a cloud or mixed deployment of Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.
Virtual Machine Hosting Consultant
Consultant Private Cloud Solutions
Progent's ProSight Virtual Hosting offers advanced virtualization architecture, a world-class data center facility, and the technical services of Progent's Microsoft-certified engineering group to provide small and midsize companies with a complete IT outsourcing alternative that improves network availability and security, eliminates management hassle, and lowers expenses. With Private Cloud Hosting, a smaller business can have each of its software platforms and key business application servers supported within a secure and fault tolerant data center on a fast, high-availability virtual machine set up and maintained by Progent's computer support experts.
After Hours Integration Aironet 2800 Access Point
Aironet 1500 Access Point Professional
Progent's certified wireless networking consultants can assist organizations of all sizes to plan, implement, administer and repair Cisco Aironet wireless access point solutions to provide the performance, range, density, expandability, security compliance and ease of management needed for seamless access between wireless and wired network infrastructure. Progent offers efficient remote and onsite support for both end-of-life and current 802.11ac Aironet APs and Progent can help your business design and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.
Microsoft Certified Expert Professionals Office 365 Outlook Integration
Microsoft 365 Yammer Integration Network Consultants
Microsoft 365, previously called Office 365, is Microsoft's growing suite of client productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are offered in a variety of product bundles intended for customers from students and home offices to enterprises. Progent can provide quick and affordable online access to consultants with expertise in Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can help you to understand the many subscription options available with Microsoft 365 and integrate your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and manage hybrid solutions that transparently combine on-premises and cloud products and services.
Check Point NGFW Firewalls Audit
Check Point Security Gateways Security Consulting
Progent's Check Point firewall experts can show you how to design, configure, and administer firewall solutions built around Check Point NGFW firewall appliances and Check Point's subscription-based SandBlast security services. Progent can also assist you maintain older Check Point firewall models or migrate efficiently to Check Point's next-generation firewalls.
ransomware cleanup and file recovery Professionals
Professional Avaddon ransomware recovery
Progent's experienced ransomware recovery experts can help you to rebuild an IT network damaged by a ransomware cryptoworm such as Ryuk, WannaCry, NotPetya, or MongoLock.
Proxim Tsunami Wireless Case Studies
Example Application Wireless
Progent delivered a wireless integration environment that allowed a school to increase efficiency and avoid the ongoing expense of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting remote sites as far as 2.5 miles apart and can reach even longer distances. This wireless solution offered improved bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and because it uses the 5.8Ghz spectrum it provided immunity to outside interference.
Protecting Juniper Junos BGT
Juniper Junos Configuration Consulting Services
Progent's Juniper-certified network consultants can assist you to design and deploy Juniper Firewall and VPN technology, enhance and support your network infrastructure, and upgrade smoothly from outdated equipment to current versions. Progent's Junos OS consultants can also provide support for Juniper's premier network control software to enable your business to streamline the management and improve the security of your Juniper VPN appliances and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations manage networks that incorporate a mix of Juniper's OS platforms.
Forefront Threat Management Gateway 2010 IT Consultant
Emergency Forefront Threat Management Gateway 2010 Computer Consulting
Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft ISA Server 2006 and provides a centrally managed Internet gateway that acts as a single-server platform for a variety of security features including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting capabilities, permits custom reporting generated by SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual server to lower expenses and enhance availability. Progent's Microsoft-certified engineers can assist your company to design and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent can also help you to upgrade economically to Forefront Threat Management Gateway 2010 from ISA Server.
Access to External Support Databases Remote Troubleshooting
Best Practices Configure
Progent's team of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, in the trenches of network support, performing a broad range of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting personnel. This means that you get not only world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual network problems rapidly.
Microsoft Certified Expert SCCM 2016 Cloud Integration On-site Technical Support
SCCM 2016 Policy Settings On-site Technical Support
Configuration Manager 2016 automates application and device deployment at scale, centralizes security and compliance settings management, inventories network assets, protects against corporate data leakage, provides network health reporting, allows safe end-user self service, and delivers a single point of control for administering mixed-OS ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can help you with any aspect of planning, implementing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.
Top Ranked VMware vCloud Director vCD Professionals
VMware Site Recovery Manager and NSX Integration Consult
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a DR solution powered by VMware SRM.
Remote Consulting Cisco VPN and Firewall
ASA 5550 Firewall Specialist
Progent's Cisco certified network infrastructure experts can assist your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to configure, manage, upgrade and debug Cisco ASA 5500-X firewalls with Firepower Services.
Microsoft Certified Expert Technology Professional SQL Server Replication
SQL Integration
Progent's certified SQL Server programmers and DBAs offer online expertise to help organizations of any size to build, administer, and troubleshoot applications powered by the Microsoft SQL Server RDBMS and .NET architecture. Progent's SQL Server consultants offer help with any element of application development in environments that range from small business or departmental databases to N-tier VLDB applications and data warehousing.
System Center 2016 and Windows Server 2016 Computer Consultant
System Center 2016 Business Continuity Online Troubleshooting
Progent has more than two decades of background integrating, and supporting the core components included with System Center and can help you to plan, configure, maintain, and repair your Microsoft System Center 2012 R2 solution to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent's consultants can help you to migrate to the current edition of Microsoft System Center from a previous release or from a third-party IT management platform to provide the benefits of best-in-class provisioning, centralized management, security and compliance, plus infrastructure and application performance monitoring.
Consulting Malware Forensics
ProSight ASM Endpoint Protection Consultant Services
ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior machine learning tools from SentinelOne to defend endpoint devices and servers and VMs against recognized as well as new ransomware crypto-worms like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
ISA 2004 Server Remote Support
Microsoft Firewall Onsite Technical Support
Progent's certified ISA Server consulting experts have extensive experience developing ISA Server-based security solutions for information systems with many sites, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can help your company in designing and deploying an installation of ISA 2000 Server or ISA 2004 Server that meets your information security requirements without adversely restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
After Hours Zero Downtime Network Specialists
Fault-tolerant system Integration Support
Progent's high availability network experts offer reliability support, disaster recovery services, system load balancing, high-availability interoffice connectivity, fault-tolerant Internet architecture design, high-availability data center services, and other non-stop operations consulting to help your company design a 24x7 network for mission-critical applications. Progent possesses the background to develop affordable, 24x7 systems by utilizing the expanding suite of Microsoft Windows Cluster servers such as Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster. Progent's Microsoft and Cisco certified engineers can show you how to you design a high-availability mutli-site network with a completely redundant Internet interface and efficient system load balancing.
After Hours Dynamics GP Software Support Outsourcing
Microsoft GP/Great Plains Consulting Services
Progent's Microsoft certified consultants provide a range of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management tool built, like all Microsoft financial tools, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting software in the Microsoft Dynamics GP family, provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP/Great Plains is easy to deploy and configure, and with its segmented design you can license only the capability you currently require, with the ability to expand clients and enlarge functionality when necessary. Progent's Microsoft Dynamics GP Software support experts can help you install, configure and manage Microsoft Dynamics GP 2010 and also earlier versions of Microsoft Dynamics GP.
24/7 Juniper Junos Network and Security Manager Network Intrusion Penetration Testing
Juniper Junos Network and Security Manager Auditor
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
MRTG for Linux Consultant Services
MRTG for Linux Professionals
Network monitoring commonly consists of tracking a system's resource usage in order to uncover throughput backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that run under Linux and can be deployed to monitor mixed-platform environments where UNIX and Windows operate together. Progent's system support consultants can help you take advantage of both these programs to optimize and troubleshoot your network. Progent's Linux consulting services offer small companies and programmers assistance with managing and supporting UNIX and Linux networks that coexist with Windows-based products.
Aironet 1700 Access Point Online Consulting
Specialist Aironet Wireless AP
Progent's Cisco certified Wi-Fi consultants offer affordable online and onsite help for both legacy and modern Wave 2 Aironet wireless access points and Progent can assist your business to plan and manage wireless solutions that include indoor and outdoor/industrial Aironet access points.
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