For business computer networks located anywhere in the state of Delaware, Progent's Microsoft and Cisco certified technical experts can deliver remote phone help and remote troubleshooting to fix your computer system troubles fast and affordably. Progent has developed enterprise-level expertise, software utilities, and support knowledge bases to diagnose and resolve network problems while avoiding the cost and delays associated with in-person service calls.

If your Delaware organization is located beyond the larger urban areas such as Wilmington, Dover, or Newark, your nearby network support options may be limited in expertise, or unavailable during urgent situations. This can result in a computer network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of expert network engineers average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a broad range of technical tasks for a varied range of customers. This means you get not just the technical expertise needed for the task, but a professional with demonstrated methods for applying those skills to provide cost effective network solutions.

Online Support for Microsoft Windows Server 2008 R2
The complexity and versatility of Windows Server 2008 R2 requires an IT professional with real-world experience and broad knowledge in architecting and building cohesive end-to-end business information networks. The experience of Progent's seasoned Windows Server 2008 experts, with an average of over ten years of background supporting Microsoft-powered technology, helps insure your success in maintaining and troubleshooting your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also help you to evaluate the business value of migrating from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that combines on-premises resources with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid integration.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring endpoint protection solution utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn about the complete ProSight series of affordable outsourced network management services for small and medium-size businesses.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management service offers complete hosting of a small company's production servers in a solution that delivers the maximum degree of availability and scalability and is in addition simple to transfer to any data center. Progent's Private Cloud hosting options are built on mature virtualization techniques that enable small and midsize companies with multi- platform environments to save dramatically on the expense of capital equipment, system support, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Learn more about Progent's ProSight family of managed IT services for small and mid-size businesses.

Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued VoIP products to the newest media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously named CallManager, or with Unified CM Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications like Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco SRST solutions for high availability.

Dynamics GP Upgrade and Integration Consulting
Progent has delivered support for Dynamics GP and Great Plains software for almost two decades and Progent has provided integration, customization, education, and debugging services since the platform's debut. Progent offers top-tier support for upgrading out of date Dynamics GP deployments. Progent can help your business to plan, test, and carry out a cost-effective migration from a a legacy version to the current release of Dynamics GP, Learn} about Progent's Dynamics GP migration and system integration consulting services.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a prestigious qualification that signifies expertise in IS security auditing. Accredited by ANSI, the CISA accreditation has candidates pass an extensive test administered by the ISACA international professional association. Progent can provide the services of a CISA-Premier Cybersecurity audit consultant able to assist businesses in the fields of IS audit services, IT governance, network assets and infrastructure ROI, IT support, safeguarding of data resources, and business continuity preparedness.

Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Partner, each Progent consulting expert has access to the technology and educational resources required to deliver the best computer help possible. Progent's network outsourcing, Technical Response Center Helpdesk, Office 365 integration support, and software programming services allow small business clients to benefit from the broad array of knowledge found in the IT departments of big organizations without the significant cost and distraction of building and managing a large in-house network staff.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultants offer advanced remote support to help companies of all sizes to integrate their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in hybrid network models that seamlessly combine physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging.

Wireless Site Survey
Progent’s Wireless Site Survey helps you to plan and install a WiFi LAN customized for your environment, offering you a WLAN that has the coverage, speed, capacity, Quality of Service, data protection, and roaming ability your business needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed on-premises service. Progent’s onsite survey features physical inspection, spectrum and data protection audits of your current wireless network, analysis of your site's floor plans, measuring for RF contention, RF propagation modeling, identification of the best placement for customer-requested Wireless Access Points including Cisco Aironet access points, Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive report describing a new WLAN.

Expert Wireless Consulting and Support
Progent's wireless technology consultants offer broad expertise in the integration and support of wireless information technology and can assist you to plan, deploy, administer and repair wireless ecosystems that are compliant, robust, scalable, simple to manage and operate, ready to handle your critical workloads, and transparently integrated into hybrid cloud environments. Remote and onsite Consulting services available from Progent span a selection of wireless technologies such as smartphone and tablet management, Wi-Fi network design and installation, wireless site surveys, wireless IP phone configuration, and building-to-building wireless integration.

Cisco ASA Firewall and PIX Firewall and Firepower Services Consulting
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can assist you to manage your legacy PIX or Cisco ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your organization to design, configure, optimize, administer and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

Microsoft Windows Server 2012 R2 Integration Services
Progent's Microsoft-certified Windows Server 2012 consulting experts can assist you to assess the business value of Windows Server 2012 R2 for your company, develop test environments and migration strategies, tune your network for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT management, staff, create an enterprise-wide security strategy, automate IT management, assist with creating applications, and build and validate a DR/BC plan. If you are considering migrating from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can assist you to assess the value of Windows Server 2016 for your environment and plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture.

Shared Help Desk Services
Progent’s Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticketing, responsibility, status tracking, and reporting. For details, see Progent’s shared Help Desk services.

Contact a Progent Network Consultant
To find out how to contact a Progent network consultant for online or on-premises help in , call 1-800-993-9400 or visit Remote Network Support.