For small company networks located anywhere in the state ofDelaware, Progent's Microsoft and Cisco qualified engineers can deliver phone assistance and troubleshooting to resolve your network systems problems quickly and affordably. Progent has developed enterprise-grade expertise, software utilities, and support knowledge bases to troubleshoot and resolve network problems without the cost and delays associated with onsite service calls.

If yourDelawaresmall business is situated beyond the larger metro areas such asWilmington, Dover, or Newark, your local computer support options may be limited in skills, or not available during a crisis. This can result in a network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent's team of expert network consultants average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a wide range of technical projects for a extensive range of customers. This means you get not only the technical competency needed for the job, but a consultant with proven methods for applying that expertise to provide efficient network solutions.

Full Range of Security Services
Progent's CISA, GIAC, and CISSP certified security consultants can assist you to perform complete security evaluations, restore operations quickly from intrusions, set up firewalls, set up secure techniques for off-site and mobile access, install spam and virus protection and email encryption, and create a corporate-wide security plan based on round-the-clock automated monitoring. Progent's ProSight suite of managed security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection for unified endpoint protection.

Dynamics GP Migration and System Integration Consulting Services
Progent has supported Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered integration, software development, education, and debugging since the product's debut. Progent can provide top-tier support for updating legacy Dynamics GP deployments. Progent can help your business to plan, validate, and implement a cost-effective upgrade from a an outdated version of GP to the newest version of Dynamics GP. Learn about Progent's Dynamics GP migration and integration consulting services.

Microsoft Desktop Virtualization Consulting
Microsoft's desktop virtualization technologies lower the effort needed for IT managers to set up applications so that they are standardized throughout an entire workforce, provide the power to control access to business data, and enable fast installation of new or upgraded desktops. In Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies client connectivity, enhances performance, tightens data security, centralizes administration, and offers a nearly transparent client environment. Progent's desktop virtualization engineers can help your company to assess the business benefits of Microsoft's virtual desktop solutions, configure test and production deployments, improve your network infrastructure to accommodate virtual clients efficiently, assess and resolve security problems, and educate your network administrators to utilize best practices to gain maximum payback from desktop virtualization.

SharePoint 2013 Support Services
Progent has been delivering SharePoint consulting services since the initial product was released. Progent's SharePoint Server 2013 experts can assist you to maintain your legacy SharePoint environment or upgrade a modern on-prem version of SharePoint or to SharePoint Online for a cloud-centric or hybrid configuration. For details on migrating, refer to SharePoint Server 2019 migration services.

Best Practices Followed by Seasoned Consultants
Many organizations situated away from areas with ample network consultants utilize less qualified or inexperienced local consultants for vital computer network support. This can produce a network that is unstable or unproductive. Progentís team of Microsoft and Cisco premier consultants average more than ten years of real-world industry background, in the trenches of network support, providing an extensive range of information system services for a diverse mix of customers. Consequently, with Progent you receive not just high-level computer network skills, but an engineer who understands computer industry leading practices in applying those skills to solve real-world business network issues successfully and in a repeatable fashion.

Progent is a Certified Microsoft Partner
Because Progent is a Microsoft Partner, every Progent network expert has access to the technology and educational resources needed to provide the best computer help available. Progent's IT outsourcing, Call Center, Microsoft 365 integration support, and application development services permit small business customers to take advantage of the broad range of knowledge found in the IT departments of large organizations without the significant cost and distraction of building and managing a self-sufficient in-house network team.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Microsoft Dynamics 365 Business Central (D365 NAV) Consulting
Microsoft Dynamics 365 Business Central, formerly called Microsoft Dynamics NAV and Navision, is an ERP platform created for cloud, on-premises, or hybrid deployments. Progent's certified Microsoft 365 experts, Excel specialists, Teams system designers, and Microsoft Azure experts can help your organization to combine Microsoft Dynamics 365 Business Central with familiar Microsoft products. Progent's database experts can provide SQL Server support and Power BI reporting expertise to help your organization to utilize Business Central/Dynamics NAV to produce custom apps and analytical reports that allow you to improve business decisions. Progent's Microsoft Dynamics 365 Business Central consultants can assist you to maintain legacy versions of Dynamic NAV/Navision or plan and configure up-to-date Business Central environments.

ProSight WAN Watch Network Infrastructure Monitoring and Management
ProSight WAN Watch network infrastructure management service makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance problems. Find out more about the entire ProSight portfolio of value-priced outsourced network management services for small organizations.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud environments and also supports cost-effective backup to Microsoft Azure storage. Progent is an Altaro partner and offers a wide array of online or on-premises services to help you to design, install, manage and troubleshoot a modern backup/restore system based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/recovery service based on Altaro VM Backup software. For details, visit Altaro VM Backup certified consultants.

Migration Support for Lync 2013
Lync 2013, rebranded Skype for Business Server, is an on-premises software platform that enables businesses of all sizes to build a centrally managed and secure communications ecosystem that supports a Bring-Your-Own-Device computing model with instant messaging (IM), presence, web conferencing with application sharing, as well as IP-based and PSTN telephony enabled for a wide range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts can help your company to support your current Lync deployment or plan and implement a cost-effective migration to a more current system by providing Microsoft Skype for Business Server expertise. Progent can also assist build a hybrid cloud network model that integrates on-premises Skype for Business Server with Skype for Business Online or with Microsoft Teams cloud services.

Remote Desktop Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer a comprehensive service desk solution that manages all facets of online desktop support from service requests through ticketing, managing ownership, remote desktop control, status tracking, problem resolution, and and reporting. Designed for small organizations with few dedicated service technicians for desktop issues, Progent's Help Desk Services provide online support at a significant discount off Progent's normal desktop service rates. Progent also offers fast on-demand escalation to Level 2 and Level 3 consultants to handle challenging problems. For details, see Progentís online Call Center services for small businesses.

Planning, Deployment and Support Services for System Center 2012
Progent's Microsoft System Center 2012 consultants have more than a decade of experience integrating, maintaining and troubleshooting the key platforms that make up System Center and can assist you to design, install, support, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent also offers System Center 2016 upgrade planning and support to assist your organization to move to a newer version of System Center. In addition, Progent can assist you to upgrade to more modern releases of System Center including System Center 2019 and System Center 2022.

SentinelOne Product Sales and Configuration Expertise
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management platform that includes AI software and advanced services to provide comprehensive endpoint detection and response (EDR) for defending against ransomware and other malware. Learn more about Progent's SentinelOne product sales and consulting support.

Consulting Services for Network Service Providers
Progent's support services for network service providers allows you to use Progent's information technology experts under your own service brand as a transparent arm of your IT consulting staff. To learn about Progent's support services for IT support firms, see Progent's consulting services for IT service companies.

Contact a Progent Computer Support Expert
To learn how to contact a Progent network support expert for online or on-premises support, call 1-800-993-9400 or go to Online Computer Help.



An index of content::

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    Progent can assist your organization to design an upgrade to Teams from Skype for Business or Lync Server and configure, administer, and troubleshoot a cloud or mixed deployment of Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

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    Microsoft 365, previously called Office 365, is Microsoft's growing suite of client productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are offered in a variety of product bundles intended for customers from students and home offices to enterprises. Progent can provide quick and affordable online access to consultants with expertise in Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can help you to understand the many subscription options available with Microsoft 365 and integrate your information network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with cross-platform networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and manage hybrid solutions that transparently combine on-premises and cloud products and services.

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    Progent delivered a wireless integration environment that allowed a school to increase efficiency and avoid the ongoing expense of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim wireless bridge is intended for connecting remote sites as far as 2.5 miles apart and can reach even longer distances. This wireless solution offered improved bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and because it uses the 5.8Ghz spectrum it provided immunity to outside interference.

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    Progent's Juniper-certified network consultants can assist you to design and deploy Juniper Firewall and VPN technology, enhance and support your network infrastructure, and upgrade smoothly from outdated equipment to current versions. Progent's Junos OS consultants can also provide support for Juniper's premier network control software to enable your business to streamline the management and improve the security of your Juniper VPN appliances and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations manage networks that incorporate a mix of Juniper's OS platforms.

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    Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft ISA Server 2006 and provides a centrally managed Internet gateway that acts as a single-server platform for a variety of security features including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, Virtual Private Network management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting capabilities, permits custom reporting generated by SQL Server, works with Active Directory to simplify authentication, and can be deployed as a virtual server to lower expenses and enhance availability. Progent's Microsoft-certified engineers can assist your company to design and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent can also help you to upgrade economically to Forefront Threat Management Gateway 2010 from ISA Server.

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