For office network systems located within the state of Delaware, Progent's Microsoft authorized engineers can provide phone assistance and troubleshooting to fix your network issues quickly and cost effectively. Progent has acquired top-notch skills, software utilities, and support knowledge bases to diagnose and repair IT problems while avoiding the high cost and time delays normally associated with onsite service calls. If your Delaware small business is located beyond the larger urban areas such as Wilmington, Dover, or Newark, your nearby computer support options may be limited in technical expertise, or not available during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical issues continuing for too long. Progent's staff of field proven network professionals average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a large range of technical tasks for a diverse range of customers. This means you get not only the technical know how needed for the task, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.
Part-time CIO Support Services
Progent can provide organizations with an IT management expert who can act as a temporary or part-time CIO. This veteran IT executive can provide strategic direction to assist you to integrate appropriate IT products to enhance business processes so they align better with your business objectives. Your company can create and install a well conceived IT plan without incurring the expense of a full-time senior IT executive. Vital services Progent's part-time CIO can carry out include strategic planning, establishing technology budgets, building models for TCO and ROI, analyzing workflows, reviewing contracts with vendors, defining security and compliance standards, cash flow management, automating data center management, patch control, network asset documentation control, and disaster recovery preparedness.
Patch Management Consultants
Patch management entails installing software updates to operating systems and applications, servers and endpoint devices, peripherals such as printers and scanners, network appliances like switches and wireless access points, and Internet-of-Things (IoT) devices such as sensors and health monitors. Prompt and properly managed patching optimizes cybersecurity, regulatory compliance, uptime, and capability. Sporadic patch management can result in security vulnerabilities, compatibility problems, sluggish or inconsistent responsiveness, unnecessary downtime, or unavailability of key features. Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving information network. For details, see Progent's patch management service plans.
Configuration Manager 2016 Hybrid Cloud Integration
Configuration Manager 2016 automates application and device provisioning across multiple sites, simplifies security and compliance settings management, inventories network resources, guards against company data leakage, performs network health reporting, enables secure self service, and offers a single point of control for managing mixed-operating system networks based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can assist you with any facet of planning, installing, using and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid environments.
Live Online Training Classes for Popular Desktop Applications
Progent provides live online training for a range of productivity applications. Progent's Webinar training covers topics that include Microsoft 365 Excel and Power BI reporting, Microsoft 365 Word VBA macro programming, PowerPoint collaboration, Outlook security, Microsoft 365 Access programming, Microsoft Dynamics GP migration, Windows 10 management, and Windows 11 upgrading. Live online learning offers the advantages of conventional in-person sessions, such as immediate communication between clients and teachers, but avoids the costs of transportation and the challenge of attempting to accommodate the schedules of teachers and students.
ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) service is an endpoint protection service that incorporates next generation behavior-based machine learning technology from SentinelOne to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn about Progent's complete ProSight portfolio of low-cost network management outsourcing services for desktop and mobile endpoints.
365 Total Backup (formerly Altaro Office 365 Backup) for Microsoft 365 Data Protection
Microsoft 365 provides rudimentary archiving but does not include integrated support for crucial data protection services such as Exchange Online backups or long-term point-in-time data recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup (previously branded Altaro Office 365 Backup), delivers a feature-rich BDR solution for programmable backup and quick recovery of all your organization's Microsoft 365 mail, Microsoft Teams Chats, SharePoint sites, OneDrive for Business data, and the contents of Windows desktops and laptops. Progent is an authorized Hornetsecurity/Altaro partner and has designed ProSight Data Protection Services (DPS) 365 Total Backup to deliver end-to-end managed services for Hornetsecurity's 365 Total Backup suite. ProSight DPS 365 Total Backup provides a low-cost backup-as-a-service (BaaS) solution that protects Microsoft 365 users against data loss or corruption resulting from human or system error, malevolent sabotage, and cyber assaults like ransomware. To learn more, visit ProSight DPS 365 Total Backup solutions for Microsoft 365.
Help Desk Call Center Services for Telecommuters
Progent can provide small and mid-size companies overflow or fully outsourced Help Desk Call Center support services for at-home workers. For information about Progent's supplemental or fully outsourced Help Desk Call Center support services for teleworkers, go to Help Desk Call Center support services for an at-home workforce.
Verification, Testing, and Optimization of Your Backup Solution by Altaro-certified Consultants
Periodic verification, testing, and optimization of data recovery are vital and often underappreciated requirements for effective disaster readiness. In the event of a disaster like a ransomware attack, these recovery drills can spell the difference between a temporary period of downtime and a life-or-death crisis to a business. Progent's Altaro VM Backup consultants can assist you to design a workflow for periodically validating, testing, and optimizing your restore procedures in order that you can keep your backup solution current and contain the impact of a catastrophic event.
SentinelOne Product Sales and Configuration Support
Progent is a dealer and integrator for SentinelOne's Singularity XDR product family, a subscription-based, cloud-centric cyberthreat management solution that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR) and extended detection and response (XDR) for defending against ransomware and other cyberattacks. Learn more about Progent's SentinelOne Singularity sales and integration support.
Talk to a Progent Network Support Expert
To see how to get in touch with a Progent computer consultant for online or onsite assistance, phone 1-800-993-9400 or go to Remote Computer Support.