For office networks located throughout the state of Delaware, Progent's Microsoft authorized professionals can deliver remote phone support and remote troubleshooting to repair your network problems fast and affordably. Progent has developed enterprise-class skills, advanced software utilities, and support knowledge bases to diagnose and repair IT problems without the expense and time delays associated with on-site technical service visits.

If your Delaware business is situated beyond the larger urban areas such as Wilmington, Dover, or Newark, your nearby computer support choices may be limited in expertise, or not available during an emergency. This can result in a network environment that is unstable or causing wasted time due to technical problems going unresolved for too long. Progentís staff of network consultants average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a broad range of clients. This means you obtain not just the technical competency needed for the task, but an expert with proven methods for applying those skills to deliver cost effective network solutions.

ProSight DPS Managed Backup and Recovery
Progent's ProSight Data Protection Services automated backup provides small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn about Progent's entire ProSight family of value-priced managed services for small organizations.

World-class Cisco Help from Experienced CCIE-certified Consultants
Progent offers convenient, quick, and economical access to Registered Cisco CCIE consultants. Cisco Certified Internetwork Experts are recognized network gurus who are awarded this prestigious classification only through strenuous testing by Cisco. CCIEs are able to resolve the most complicated problems associated with network architecture, integration, repair, and maintenance. Progentís CCIE consultants cooperate closely with Cisco engineers in identifying issues with Cisco's IOS platform and developing fixes or obtaining software updates to resolve problems. Progent offers fast contact with a CCIE by phone so that you are able to get immediate help for complex network problems that are affecting worker productivity but are outside the expertise of your local IT service providers.

Planning and Configuration Support for Meraki Cloud-managed Wi-Fi APs
Progent's Meraki Wi-Fi AP experts offer remote and on-premises support services to help organizations of any size to plan, install, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to set up and manage Meraki-based wireless infrastructure for environments that range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology such as switches, ASR routers and ASA firewalls to build a cohesive ecosystem that provides the same connectivity, performance, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their mobility or device. (Refer to Cisco Meraki switches configuration and management.)

The Progent Test Lab at the Herakles/QTS Colocation Center
Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento is available for piloting mission-critical applications, developing cost-effective migration procedures, evaluating and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility problems, and establishing training environments for the latest products and technologies. For Progent clients without adequate in-house resources to assemble proper pilot environments, the lab reduces capital costs and technical risk while keeping vital network projects on schedule.

Disaster Recovery/Business Continuity Planning Help
Progent can provide high-level online expertise for disaster recovery/business continuity planning, testing, and education to assist you to respond to potential catastrophes, minimize downtime for your vital IT functions, eliminate data loss, and comply with regulatory mandates and business obligations. Progent's business continuity experts can team with your management and network support staff to perform risk evaluation, define dependencies, specify the resources needed to operate your organization, determine key IT services and define allowable recovery times, select hot backup sites, configure safe remote access capability for key workers, plan notification mechanisms and define responsibilities for personnel, write a complete recovery and test plan, and train key people to execute your agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster tools proven in Microsoft's Azure cloud.

Online Consulting for Microsoft Windows Server 2008
The sophistication and versatility of Microsoft Windows Server 2008 requires an IT consultant with practical experience and diverse knowledge in designing and deploying efficient and comprehensive business information solutions. The experience of Progent's seasoned Windows Server 2008 engineers, with an average of over ten years of background supporting Microsoft-powered technology, assures your success in maintaining and troubleshooting your Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 experts can also help you to evaluate the business value of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that combines on-premises resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultants can provide expert remote support to assist businesses of all sizes to connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective hybrid ecosystems that support Windows and Linux operating systems and apps in hybrid topologies that combine local resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Azure hybrid cloud planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection specialists can assist organizations to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for monitoring the content of outbound email messages and attachments and blocking the transmission of confidential or unauthorized information or spam-like messages. ProSight Email Guard's email content filtering solutions can also help your business avoid being blacklisted and stay in compliance with industry security standards and regulatory requirements like HIPPA, Sarbanes-Oxley and PCI DSS. Read more about Progent's entire ProSight series of value-priced network monitoring and management services for small and mid-size businesses.

Help Desk Co-management Services
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting. To learn more, visit Progentís Help Desk sharing services.

Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 incorporates core technologies first developed for and proven on Azure, among the world's biggest public clouds. This pedigree dramatically improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to evaluate the advantages of Hyper-V 2016 for your organization, set up test environments to confirm the ability of Hyper-V 2016 to run your vital workloads, design a cost-effective network architecture for a cloud-centric or hybrid deployment, develop and carry out a smooth migration plan, educate your IT administration and technical support personnel, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment gives you maximum business benefit.

Linux Support Services and UNIX/Windows Integration
If your company IT environment combines Linux technology with Windows, Progent can assist you to incorporate your servers into an efficient network that permits all your operating systems to coexist for easy administration, transparent data exchange, fault tolerance, high performance, and tight security. If you are writing or testing Linux applications within an environment that incorporates Windows-based servers, workstations, and application software, Progent offers full-service IT outsourcing that frees you to focus on your area of high-value expertise.

Consulting and Troubleshooting Expertise for System Center 2012 Operations Manager (SCOM 2012)
Progent's Microsoft-certified System Center 2012 Operations Manager (SCOM 2012) consultants have more than a decade of experience designing, deploying, optimizing and troubleshooting Microsoft SCOM environments and offer companies of any size advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for SCOM 2012 servers that delivers the performance and availability required to watch over your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up Microsoft SCOM 2012 management packs based on best practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or onsite troubleshooting to help you to remediate critical problems detected by SCOM 2012. Progent can also provide Microsoft System Center 2016 Operations Manager expertise to help your organization to upgrade efficiently from Operations Manager 2016 to SCOM 2016.

Get in Touch with a Progent Network Support Expert
To see how to get in touch with a Progent network consultant for online or onsite support in , call 1-800-993-9400 or go to Online Computer Help.