For business computer networks located within the state ofDelaware, Progent's Microsoft and Cisco authorized consultants can deliver online help and troubleshooting to fix your network troubles quickly and cost effectively. Progent has acquired enterprise-grade expertise, advanced software tools, and support databases to diagnose and repair IT problems while avoiding the high cost and time delays associated with in-person technical service dispatches.

If yourDelawareorganization is located beyond the larger urban areas such asWilmington, Dover, or Newark, your nearby computer support choices may be limited in expertise, or not available during a crisis. This can result in a network environment that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progent's group of expert network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of clients. This means you obtain not just the technical skills needed for the task, but a professional with proven methods for applying that expertise to provide cost effective network solutions.

Ekahau-certified Wi-Fi Site Design Consultants
Progent's Ekahau-certified Wi-Fi site design consultants can help your business to design, deploy, tune, manage and troubleshoot a Wi-Fi solution customized for your building. Progent offers online or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for resolving RF issues, Ekahau Insights for tracking the performance of multiple Wi-Fi sites, and Ekahau Capture to collect Wi-Fi packets with the Ekahau Sidekick device to assist wireless experts to identify and repair challenging Wi-Fi network problems.

GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was established in 1999 to certify the knowledge of network security experts. GIAC certifications are recognized by companies and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide help with any of the network security disciplines addressed under GIAC accreditation such as evaluating network vulnerability, event handling, traffic analysis, web services security and security information and event management (SIEM) solutions.

Microsoft Desktop Virtualization Support Services
Microsoft's virtual desktop technologies reduce the effort required for network managers to set up software programs so they are consistent throughout an entire workforce, offer the ability to manage rights to business information, and allow fast deployment of new or updated desktops. With Microsoft Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services. Microsoft's new VDI infrastructure behind RDS streamlines client connectivity, improves performance, tightens data security, unifies management, and offers an almost transparent user environment. Progent's desktop virtualization engineers can assist you to evaluate the strategic benefits of Microsoft's virtual desktop technologies, configure pilot and production environments, improve your system infrastructure to support virtualized desktops effectively, assess and resolve security problems, and train your network administrators to follow industry best practices to gain maximum payback from client virtualization.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA in 2010 to validate an IT professional's ability to plan, implement, and support information system controls to reduce risk. Progent can provide the expertise of a CRISC-certified risk management consultant to help you to develop and execute a risk management plan that follows industry best practices identified by CRISC and geared to match your organization's risk appetite, business goals, and budgetary guidelines.

Windows Server 2022 Solution Design and Integration Support
Windows Server 2022 expands on the architecture of Windows Server 2019 and associated products to provide improvements in key areas such as multi-layer security, native support in Microsoft Azure for popular Windows Server workloads, centralized management for hybrid datacenter and multiple-cloud environments, plus greater uptime for Azure-based VMs. Progent's Microsoft-certified Windows Server 2022 consultants can help your organization to design and carry out an efficient move to Windows Server 2022 based on your existing network model or a modified on-prem, cloud-hosted, or hybrid environment. Progent's experts can assist your company to evaluate the strategic value of moving to Microsoft Windows Server 2022 and can help you deploy Microsoft Windows Server 2022's latest features including zero-downtime Hotpatching, DNS-over-HTTPS (DoH), and Storage bus cache. For more information, visit Windows Server 2022 planning and integration expertise.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

SonicWall Firewall Consulting Services
Progent's certified SonicWall firewall consultants can help you configure, manage, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete network protection solution and design protection into your business practices. To learn more, see SonicWall firewall consultants.

NetApp SAN Storage Solutions
Progent offers enterprise clients remote or on-premises NetApp SAN consulting support for NetApp's complete family of SAN storage products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN deployments quickly and affordably following industry best practices.

ProSight Managed Services for Network Monitoring and Management
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, update management, automated backup and disaster recovery, network infrastructure monitoring and management, virtual machine hosting, and network documentation management. To download Progent's eBook about the advantages of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

MSP360 Backup Services
Progent can help your company to create, deploy and debug a backup solution built around MSP360 software. MSP360 enables file or image-based backup/restore for virtual machines and physical computers, works with all leading public clouds, and allows you to create a data protection solution with a minimum Recovery Time Objective and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to prevent data loss resulting from human mistakes, computer glitches, ill-intentioned users, and external assaults such as ransomware. To find out more, see ProSight Data Protection Services 360 Backup services.

Response Time of Progent's TRC for Remote Computer Support
Progent's Technical Response Center is dedicated to providing the best quality of online computer support services available for both urgent and non-critical issues. For urgent problems that affect multiple workers, crucial personnel, or a line-of-business program, the TRC is set up to engage in less than an hour. For non-critical problems, the TRC will in less than two hours. Regardless of criticality, your ticket will be generated promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on each resolved issue to confirm you are satisfied with the outcome and willing to close out the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

Microsoft Windows Server 2019 Upgrade Expertise
Progent's Microsoft Gold-certified Windows Server 2019 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using an on-premises network architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with self-hosted Windows Server 2019. To learn more, visit Microsoft Windows Server 2019 upgrade consultants.

Shared Help Desk Services
Progent's Co-managed Help Desk service permits your IT staff to divide responsibilities for Help Desk services seamlessly between your internal network support staff and Progent's extensive pool of certified IT service engineers and subject matter experts. Progent's Co-managed Service Desk is a joint IT support solution built around ConnectWise Manage, the industry-leading Professional Services Automation (PSA) tool for managing IT service requests, issuing trouble tickets, designating ownership, tracking status, and generating management analytics. The price for Level 1 support for Progent's Co-managed Help Desk service averages below $18/user/month. For details, visit Progentís co-managed IT Service Desk services.

Talk to a Progent Network Support Expert
To learn how to contact a Progent computer consultant for online or onsite expertise, phone 1-800-993-9400 or go to Remote Computer Support.



An index of content::

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