Delaware Network Consulting Experts
for Small and Midsize Business Information Systems:
Online Support and Repair
For business computer networks located within the state ofDelaware, Progent's Microsoft and Cisco authorized consultants can deliver online help and troubleshooting to fix your network troubles quickly and cost effectively. Progent has acquired enterprise-grade expertise, advanced software tools, and support databases to diagnose and repair IT problems while avoiding the high cost and time delays associated with in-person technical service dispatches.
If yourDelawareorganization is located beyond the larger urban areas such asWilmington, Dover, or Newark, your nearby computer support choices may be limited in expertise, or not available during a crisis. This can result in a network environment that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progent's group of expert network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical tasks for a diverse range of clients. This means you obtain not just the technical skills needed for the task, but a professional with proven methods for applying that expertise to provide cost effective network solutions.
Ekahau-certified Wi-Fi Site Design Consultants
Progent's Ekahau-certified Wi-Fi site design consultants can help your business to design, deploy, tune, manage and troubleshoot a Wi-Fi solution customized for your building. Progent offers online or onsite support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for resolving RF issues, Ekahau Insights for tracking the performance of multiple Wi-Fi sites, and Ekahau Capture to collect Wi-Fi packets with the Ekahau Sidekick device to assist wireless experts to identify and repair challenging Wi-Fi network problems.
GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was established in 1999 to certify the knowledge of network security experts. GIAC certifications are recognized by companies and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants can provide help with any of the network security disciplines addressed under GIAC accreditation such as evaluating network vulnerability, event handling, traffic analysis, web services security and security information and event management (SIEM) solutions.
Microsoft Desktop Virtualization Support Services
Microsoft's virtual desktop technologies reduce the effort required for network managers to set up software programs so they are consistent throughout an entire workforce, offer the ability to manage rights to business information, and allow fast deployment of new or updated desktops. With Microsoft Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services. Microsoft's new VDI infrastructure behind RDS streamlines client connectivity, improves performance, tightens data security, unifies management, and offers an almost transparent user environment. Progent's desktop virtualization engineers can assist you to evaluate the strategic benefits of Microsoft's virtual desktop technologies, configure pilot and production environments, improve your system infrastructure to support virtualized desktops effectively, assess and resolve security problems, and train your network administrators to follow industry best practices to gain maximum payback from client virtualization.
CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA in 2010 to validate an IT professional's ability to plan, implement, and support information system controls to reduce risk. Progent can provide the expertise of a CRISC-certified risk management consultant to help you to develop and execute a risk management plan that follows industry best practices identified by CRISC and geared to match your organization's risk appetite, business goals, and budgetary guidelines.
Windows Server 2022 Solution Design and Integration Support
Windows Server 2022 expands on the architecture of Windows Server 2019 and associated products to provide improvements in key areas such as multi-layer security, native support in Microsoft Azure for popular Windows Server workloads, centralized management for hybrid datacenter and multiple-cloud environments, plus greater uptime for Azure-based VMs. Progent's Microsoft-certified Windows Server 2022 consultants can help your organization to design and carry out an efficient move to Windows Server 2022 based on your existing network model or a modified on-prem, cloud-hosted, or hybrid environment. Progent's experts can assist your company to evaluate the strategic value of moving to Microsoft Windows Server 2022 and can help you deploy Microsoft Windows Server 2022's latest features including zero-downtime Hotpatching, DNS-over-HTTPS (DoH), and Storage bus cache. For more information, visit Windows Server 2022 planning and integration expertise.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
SonicWall Firewall Consulting Services
Progent's certified SonicWall firewall consultants can help you configure, manage, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa families of appliances and the older SonicWall PRO 1260 Secure Switch products. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete network protection solution and design protection into your business practices. To learn more, see SonicWall firewall consultants.
NetApp SAN Storage Solutions
Progent offers enterprise clients remote or on-premises NetApp SAN consulting support for NetApp's complete family of SAN storage products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN deployments quickly and affordably following industry best practices.
ProSight Managed Services for Network Monitoring and Management
Progent provides a selection of budget-friendly, fixed-price services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, update management, automated backup and disaster recovery, network infrastructure monitoring and management, virtual machine hosting, and network documentation management. To download Progent's eBook about the advantages of ProSight managed services for small and mid-size organizations, click:
MSP360 Backup Services
Progent can help your company to create, deploy and debug a backup solution built around MSP360 software. MSP360 enables file or image-based backup/restore for virtual machines and physical computers, works with all leading public clouds, and allows you to create a data protection solution with a minimum Recovery Time Objective and a granular Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to prevent data loss resulting from human mistakes, computer glitches, ill-intentioned users, and external assaults such as ransomware. To find out more, see ProSight Data Protection Services 360 Backup services.
Response Time of Progent's TRC for Remote Computer Support
Progent's Technical Response Center is dedicated to providing the best quality of online computer support services available for both urgent and non-critical issues. For urgent problems that affect multiple workers, crucial personnel, or a line-of-business program, the TRC is set up to engage in less than an hour. For non-critical problems, the TRC will in less than two hours. Regardless of criticality, your ticket will be generated promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on each resolved issue to confirm you are satisfied with the outcome and willing to close out the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.
Microsoft Windows Server 2019 Upgrade Expertise
Progent's Microsoft Gold-certified Windows Server 2019 experts can help your company to plan and carry out a cost-effective migration to Windows Server 2019 using an on-premises network architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with self-hosted Windows Server 2019. To learn more, visit Microsoft Windows Server 2019 upgrade consultants.
Shared Help Desk Services
Progent's Co-managed Help Desk service permits your IT staff to divide responsibilities for Help Desk services seamlessly between your internal network support staff and Progent's extensive pool of certified IT service engineers and subject matter experts. Progent's Co-managed Service Desk is a joint IT support solution built around ConnectWise Manage, the industry-leading Professional Services Automation (PSA) tool for managing IT service requests, issuing trouble tickets, designating ownership, tracking status, and generating management analytics. The price for Level 1 support for Progent's Co-managed Help Desk service averages below $18/user/month. For details, visit Progent’s co-managed IT Service Desk services.
Talk to a Progent Network Support Expert
To learn how to contact a Progent computer consultant for online or onsite expertise, phone
An index of content::
IT Outsourcing Example Whitepapers
IT Outsourcing Best Practices White Paper
Progent's IT outsourcing packages provide economical computer support for mid-size corporations. Whether it involves designing network architecture, creating an internal Help Desk or outsourcing a one, rolling out a new email system, monitoring your system, or creating a web-based business solution, outsourcing your IT technical services can reduce expenses and minimize risks, allowing IT support expenses to increase in a more moderate and manageable manner than is feasible by amassing a bulky, knowledgeable internal IT organization. Progent's Outsourcing White Paper and flyers show how Progent can enable you to build a secure and robust network architecture for your critical Windows-based applications including Windows 2008, Exchange Server, and SQL Server 2008.
Windows 7 Upgrade Professional
Top Microsoft Windows 7 Evaluation IT Consulting
Progent's certified engineers can provide remote and on-premises consulting services to help your company to administer, support, and repair PCs based on Microsoft Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for management automation, network security, disaster recovery, online access, mobile device management, Wi-Fi configuration, and remote system monitoring.
Network Performance Analysis Engineer
24 Hour Automatic Network Topology Mapping Online Support
Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems.
Meraki Wi-Fi 6/6E AP Management Troubleshooting
Top Rated Meraki Wireless Access Point Online Troubleshooting
Progent's Cisco-Meraki Wi-Fi access point consultants can assist you to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco devices for unified management.
Duo Two-factor Authentication Online Technical Support
Duo Multi-factor Authentication Consulting Services
Progent's Duo managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity verification on Apple iOS, Google Android, and other personal devices.
Online Microsoft Office Training Engineer
Biggest Online Power BI Training Network Consulting Firm
Progent's webinars offer small businesses the cost savings, simplicity, and flexibility of web-based seminars and the proven pedagogic methods of seasoned instructors who utilize sophisticated technology to emulate real-time, interactive classes. Progent can provide remote training for key desktop applications including components of Microsoft Office such as Microsoft Office Excel, Word, Publisher, and Visio: Dynamics business accounting and management reporting solutions including Microsoft Dynamics GP; plus additional top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
Configuration MFA and Single Sign-on (SSO)
Multi-factor Authentication Support and Help
Progent's Duo managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices.
Top XenApp Application Delivery Technology Professional
Online Troubleshooting Citrix XenApp Datacenter
Progent's Citrix consultants can assist you to plan, implement, administer, and support a virtual Windows application delivery and management system built on Citrix XenApp. Progent's Cisco CCIE network consultants can help you optimize your network for delivering server and client-side applications, and Progent's datacenter support consultants can assist your organization to manage and maintain a remote datacenter that offers high availability, advanced protection, and fast recovery.
24x7 2500 Wireless Controller IT Consultants
5500 Wireless Controller Remote Support
Cisco's Catalyst line of wireless controllers streamline the administration of wireless networks by unifying the configuration and control of wireless access points, tuning Wi-Fi throughput by reducing the impact of radio frequency congestion, improving Wi-Fi availability with rapid auto-failover, and strengthening security by detecting cyber threats and analyzing network traffic according to user class and locale. Progent can help your business to deploy Cisco wireless LAN controller appliances to manage wireless networks of all sizes. Progent can help you to administer and debug your current Cisco-based Wi-Fi environment or carry out a smooth upgrade to Cisco's latest wireless controller solutions.
Urgent Professional Ryuk ransomware hot line
WannaCry ransomware hot line Services
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to contain the progress of an active ransomware breach. Call 800-462-8800
Database Development Consulting
Consultant Database Development
Progent's certified relational database developers offer businesses of any size remote support for popular RDBMS platforms including MS SQL Server, Oracle, MySQL, and Microsoft Access. Support services offered by Progent include installation and configuration, database architecture and programming, management services, replication and synchronization strategies, capacity planning, performance tuning, data migration, information security, backup/restore systems, troubleshooting, and webinar training.
Network Security Audit WatchGuard Firebox M-Series Firewall
WatchGuard Firebox T-Series Firewall Consultants
Progent provides consulting expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and maintain a WatchGuard Firewall appliance that fits your security requirements and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate efficiently to modern WatchGuard firewall solutions.
DotNET Web Application Developer Firm
Outsourced Programming .NET Web Application
Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development environment and are able to build or enhance .NET applications rapidly and affordably.
MAS 90 Programming Firm
QuickBooks Pro Applications Consulting
Progent can provide you with programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system applications to meet your specific business requirements. Progent's Microsoft-certified consultants offer expertise in Microsoft Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also provides custom e-Commerce consulting services for safe, corporate-wide information sharing as well as interfacing with Customer Relationship Management products.
ProSight Network Management Outsourcing Specialists
24x7 Consultants Small Business Managed IT services
Progent's ProSight family of managed IT services are intended to provide organizations who maintain small internal IT support staffs with low-cost help from world-class management platforms and technical experts. Advantages of Progent's ProSight catalog of managed services include flat-rate network management expenses, automation of routine management tasks, ongoing adoption of the latest technology, smooth transition from legacy technology to up-to-date solutions, improved alignment of computer technology with business objectives, access to veteran IT experts, and allowing management to focus on business issues instead of fast-evolving network technology.
24/7 VMware Site Recovery Manager and NetApp Technology Professional
VMware vCloud Suite Consultants
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a DR solution powered by VMware Site Recovery Manager.
Windows Server Essentials and Exchange Professionals
Consultant Services Windows Server Essentials Security
Progent's Microsoft-certified consultants can provide budget-friendly remote consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent offers full-service project management support to help you plan and execute an efficient migration from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud platforms and services.
24/7 Google Cloud GKE Specialists
24x7 Google GCP Cloud integration Specialists
Progent offers cost-effective remote and on-premises support to help organizations to migrate any portion of their critical IT infrastructure to Google Cloud Platform services. This can save management hassle and equipment expense and enable access to Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security strategies.
Microsoft Certified Power Map Developer Firm
Power Map Developer Firm
Progent can provide remote and onsite consulting to assist your organization with any aspect of business intelligence reporting ranging from debugging or modernizing reports to designing and implementing an advanced BI environment. Progent's BI consultants can help your company to maintain your current BI environment, help you to upgrade reports from a discontinued reporting platform to a current one, and provide as-needed remote mentoring to meet your specific needs. Progent's business reporting professionals can provide expertise in all popular business intelligence reporting and visualization tools such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.
Altaro VM Backup Testing Network Consulting
24 Hour Hornetsecurity Altaro VM Backup Disaster Recovery Online Support
Altaro VM Backup software provides small businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Microsoft Azure Block Blob storage. Headline features include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular recovery options for individual files and emails, extensive support for Windows CSV and for vCenter for handling large-scale environments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to assist you to plan, deploy, manage and troubleshoot a backup/restore system based on Altaro VM Backup software.
CCIE Certified ASA Firepower Remote Troubleshooting
Cisco Firepower Management Configuration
Cisco's Firepower NGFWs Firewalls provide a significant performance boost compared to Cisco's popular ASA 5500-X firewalls and include unified control of modern cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and carry out a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's security services to build and centrally control IT environments that include local offices, data centers, and cloud resources.
SCVMM 2012 Reporting On-site Support
24x7 Setup and Support SCVMM 2012 and Windows Server 2012
Progent can assist businesses of any size to adhere to leading practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; design, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist you to upgrade from an older version of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to enhance and repair your current SCVMM 2012 environment to make sure you realize the highest possible return on investment.
Remote Employees Cloud Integration Computer Consultants
Teleworkers Cloud Integration Consulting Services
Progent can help small and medium-size organizations to provide their offsite workers with reliable access to public cloud resources.
Windows Server 2008 DirectAccess Specialists
Professionals Windows Server 2008 DirectAccess
Progent's Microsoft-certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your business, create test programs and migration plans, install Windows Server 2008 with your network environment and workload, educate your IT staff how to use new management tools, and provide ongoing consulting and technical support via affordable alternatives including Contact Center service and remote technical assistance.
Help Desk Sharing Consultant
Supplemental Helpdesk Technology Consulting Services
Progent's Standard Help Desk Services provide an end-to-end solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Support services are provided at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Double-Take Replication Online Support Services
Remote Support Services Double-Take Availability
DoubleTake/Carbonite Software publishes a selection of tools designed to deliver small and midsize businesses a variety of cost-effective alternatives for backing up and recovering vital workloads including Exchange, Microsoft SQL, RIM Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning consultants have extensive backgrounds integrating DoubleTake/Carbonite products into small company IT networks to achieve a high level of availability and disaster recovery readiness at an affordable price.
Hornetsecurity 365 Total Backup Online Technical Support
Hornetsecurity Altaro M365 Mailbox Backup Help and Support
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows endpoints.
Microsoft Teams at home workers Specialist
Microsoft Teams with Microsoft Stream Consultant Services
Progent can assist you to design a migration to Teams from Skype for Business and configure, manage, and troubleshoot a cloud or hybrid implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your phone infrastructure.
24/7 Desktop Technology Small Business Network Consultant
Microsoft Mac and Linux Desktop Information Technology Manager
Progent can deliver a wide array of affordable online and onsite consulting services to help you to deploy, manage, and troubleshoot desktops and handhelds powered by Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.
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