Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once one of the most popular products for achieving location-independent access to messaging, calendars, web applications, and other vital business information. Progent can provide Dallas, Texas companies support from BlackBerry-premier experts who can assist organizations to maintain existing BlackBerry environments or transition efficiently to a more popular smartphone solution.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has become the standard for businesses of all sizes, effective integration and support of BlackBerry solutions has become increasingly difficult. To handle issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and corporate databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-premier engineers who can help small businesses to design, manage, and troubleshoot BlackBerry-based environments economically and effectively, doing away with the need for an in-house BlackBerry technology specialist and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's proven remote service delivery model, provides small companies an affordable solution for integrating BlackBerry technology seamlessly into their IT system.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and email infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to monitor and support BlackBerry devices across your business, define security policies that make sense for your company, develop custom mobile software, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored quickly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Consulting Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry smartphones, providing a centralized solution for controlling key jobs such as device installation, upgrades, and retirement and offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server delivers seamless communication between Exchange, Novell GroupWise, or Lotus Domino email platforms and BlackBerry smartphones and supports over-the-air synchronization.

RIM BlackBerry BES Server Integration Assistance

BlackBerry BES Server features a wealth of data protection options starting with automatic encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits great flexibility in adjusting levels of security to meet the specific requirements of your mobile network. Progent's BlackBerry authorized engineers can assist your company to select powerful security functions and activate them wirelessly. Examples of these wirelessly selectable security settings are:

  • Disable a smartphone
  • Wipe information from a lost or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry BES Server also provides flexibility in selecting ways to prevent mobile users from installing or running unsafe or prohibited applications. Progent can assist you to select protective processes like:

  • Specify exactly which applications are allowed on the device
  • Prevent external applications from allocating persistent storage on the BlackBerry smartphone
  • Determine which functions external applications can access on the BlackBerry device
  • Restrict the types of access external software running on the BlackBerry device can establish
  • Block all external programs from being installed or run on the BlackBerry smartphone

Expert RIM BlackBerry Consulting Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible by phone to provide prompt assistance to companies in the Dallas area or anywhere in Texas. Progent's seasoned online technical support team has helped IT organizations resolve computer problems and cut support expenses in every state in the country and established a substantial following of loyal customers. (See Progent's customer testimonials.)

Progent can provide remote assistance for a broad array of technologies related to BlackBerry products such as wireless synchronization, configuration with Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help you to perform basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a broad array of issues concerning synchronization, handset recognition, email consistency, web browsing, mobile connections, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online support for small office IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry technical support expenses low and, by resolving problems promptly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important procedures including resolving enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, implementing wireless software loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help your company to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to add and delete BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, install the MDS and Instant Messaging, implement push and pull access control lists, control Exchange Server data flow, create, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and technology needs assessment, solution architecture, installation strategy and implementation, performance tuning, design of a high-availability environment, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical objectives and to design a mobile wireless solution that meets your IT budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration model and equipment match your needs, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about alternatives for software editions, server hardware and storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry expert can help your company to select and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry environment.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
In order to ask Progent about engineering help for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.



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