Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were once among the most successful solutions for achieving location-independent connectivity to messaging, calendars, web applications, and other critical business data. Progent can provide Dallas, Texas businesses support from BlackBerry-premier consultants who can assist organizations to maintain their BlackBerry deployments or migrate smoothly to a current smartphone platform.

As the sophistication of small company IT technology has increased, and as the need for world-class security, dependability, and disaster recovery has become the norm for organizations of all sizes, successful deployment and maintenance of BlackBerry solutions has grown more difficult. To deal with issues like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small businesses often resort to external support professionals who specialize in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-certified consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry-based solutions economically and effectively, dispensing with the necessity for an internal BlackBerry solutions specialist and lowering the cost and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security professionals. This range of experience, coupled with Progent's proven remote support model, provides small businesses an economical solution for integrating BlackBerry technology seamlessly into their information system.

Progent's engineers can assist your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging systems work optimally with BlackBerry BES Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft software, configure streamlined administration tools so you can track and control BlackBerry devices across your business, define security policies that are right for your business, develop custom mobile applications, and make sure that your network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be restored quickly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
469-317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
469-342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
817-751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
214-446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
682-267-0022 Fort Worth Network Support Services
Garland 11325 Pegasus Street, Suite S-201
Dallas, TX 75238
469-649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
469-565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
469-929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
817-756-6968 Southlake Network Support Services


Consulting and Technical Help for BlackBerry BES Server
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry smartphones, offering a centralized platform for handling critical tasks like device installation, upgrades, and deactivation and also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry Enterprise Server includes a wealth of data protection options beginning with automatic data encryption of messages transmitted between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard. BES Server also allows excellent flexibility in selecting degrees of security to match the special requirements of your environment. Progent's BlackBerry authorized engineers can help you to choose advanced security functions and enable them wirelessly. Samples of these wirelessly selectable security settings are:

  • Lock down a BlackBerry device
  • Wipe data from a missing BlackBerry smartphone
  • Disable Bluetooth
  • Enable internal defenses against malware

BlackBerry Enterprise Server also provides flexibility in determining mechanisms to keep users from loading or executing unsecure or prohibited software. Progent can help you to select protective techniques like:

  • List precisely what applications are permitted on the device
  • Prevent external programs from using non-volatile memory on the BlackBerry smartphone
  • Select what resources external applications can use on the smartphone
  • Restrict the kinds of access third-party applications running on the BlackBerry smartphone can establish
  • Prevent all external software from being loaded or run on the smartphone

Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Solution
Progent can deliver a seasoned BlackBerry support who has been awarded certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks including resolving enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry-certified consultants can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist your company to define and install sensible security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Microsoft Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry consultant offers expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and delete BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and network requirements analysis, solution architecture, installation planning and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to design a wireless system that fits within your information technology budget and supports your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, help your organization to decide which administration model and equipment meet your requirements, and evaluate your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices concerning options for software editions, server hardware and storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry consultant can assist you to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-premier security specialists to run network-wide security assessment and compliance validation and recommend improvements to support your BlackBerry solution.

Call or Email Progent for Support from a RIM BlackBerry-Qualified Expert
In order to ask Progent about technical expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.



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