Mobile Consulting Services

Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile PDAs were once among the most popular products for maintaining anytime-anywhere access to messaging, scheduling, web-based applications, and other critical business information. Progent can provide Dallas, Texas businesses support from BlackBerry-certified consultants who can assist businesses to maintain existing BlackBerry environments or migrate smoothly to a more popular smartphone platform.

As the complexity of small business networks has increased, and as the need for world-class security, reliability, and recoverability has grown to be the standard for businesses regardless of size, effective deployment and maintenance of BlackBerry technology has become increasingly difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and shared databases, small businesses frequently turn to outside support professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry-based environments economically and effectively, eliminating the requirement for an in-house BlackBerry solutions expert and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This range of experience, combined with Progent's efficient online support capabilities, provides small companies an affordable alternative for integrating BlackBerry technology seamlessly into their information network.

Progent's engineers can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and email infrastructure function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft software, configure easy-to-use administration utilities so you can monitor and control BlackBerry smartphones throughout your business, define security policies that are right for your business, develop custom wireless software, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures in order that it can be restored rapidly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

BlackBerry Enterprise Server (BES) Consulting and Technical Services
The BlackBerry Enterprise Server (BES) offers businesses a single and secure mechanism for integrating BlackBerry wireless devices into their email, groupware, and software application infrastructure. BlackBerry Enterprise Server enables mobile BlackBerry users to connect to Microsoft Exchange, Lotus Domino, or Groupwise email and to synchronize BlackBerry smartphones with PC desktops to achieve up-to-date information for applications such a calendars, address books, to-do lists, notes, and specialized business programs. Thanks to BlackBerry Enterprise Server (BES) integration with Exchange Server, users with BlackBerry smartphones can have push-based connectivity with Exchange messages and to instant messaging-enabled applications via Microsoft Live Communications Server and Lync Server integration.

Progent's BlackBerry-certified engineers can show you how to design, implement, and maintain BlackBerry Enterprise Server (BES) so you can improve the efficiency of BlackBerry clients, streamline the management of a BlackBerry environment, and reduce the cost of maintaining a mobile workforce.

Professional BlackBerry Technical Services Offered Online from Progent
Progent's certified RIM BlackBerry engineers are accessible remotely to provide expert technical help to companies in the Dallas area or anywhere in Texas. Progent's experienced remote technical support team has helped IT organizations solve network problems and reduce support expenses in each state in the U.S. and built a substantial following of satisfied customers. (See Progent's client testimonials.)

Progent offers online consulting support for a broad selection of technologies related to RIM BlackBerry software and devices including wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and improving mobile security. Major BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help you to perform basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, changing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's certified service professionals can in addition assist your business to resolve a broad array of issues concerning synchronization, handset detection, messaging consistency, web access, mobile connectivity, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a leader in providing countrywide online technical assistance for small company networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support expenses at a minimum and, by resolving problems quickly, improves the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including resolving enterprise activation problems, adding and deleting BlackBerry device clients, activating passwords, implementing wireless program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry-certified consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and assist your company to define and install appropriate security options.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement access control lists, manage Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and VPN configurations, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements assessment, system design, deployment strategy and implementation, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a mobile wireless system that meets your IT budget and supports your business plans. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to support a BlackBerry Enterprise Server, help your organization to determine which administration approach and physical components meet your requirements, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software versions, processors and mass storage, network architecture, and application configuration.

To maximize network security, Progent's BlackBerry expert can assist your company to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to perform company-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry environment.

Call or Email Progent for Help from a RIM BlackBerry-Certified Expert
In order to contact Progent about engineering expertise for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.