Consulting Support for BlackBerry Solutions
BlackBerry SupportBlackBerry wireless smartphones were once among the most successful products for achieving location-independent connectivity to email, calendars, web applications, and other critical business data. Progent offers Dallas, Texas businesses the services of BlackBerry-certified consultants who can help companies to maintain their BlackBerry environments or migrate smoothly to a current smartphone solution.

As the sophistication of small company IT technology has increased, and as the need for world-class security, dependability, and disaster recovery has become the standard for companies of any size, effective deployment and support of BlackBerry solutions has become more difficult. To deal with areas like security, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and shared databases, small organizations frequently resort to external support firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small organizations to plan, manage, and repair BlackBerry-based solutions economically and effectively, doing away with the need for an internal BlackBerry technology specialist and lowering the expense and stress of supporting mobile workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's proven online support model, provides small businesses a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their IT network.

Progent's engineers can assist your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and messaging systems operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, set up easy-to-use administration utilities so you can track and support BlackBerry devices throughout your company, recommend security policies that make sense for your business, develop custom wireless applications, and make sure that your network infrastructure is properly configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered quickly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Consulting and Technical Support for BlackBerry Enterprise Server
Research in Motion's high-end solution for administering big collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful software allows Exchange Server, Lotus Domino, or Novell GroupWise clients to transmit and receive emails that stay encrypted during transit to ensure maximum data protection. BlackBerry Enterprise Server also streamlines a broad variety of crucial management jobs that span from smartphone deployment and upgrades to wireless security and high availability.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-certified engineers can help you use BlackBerry Enterprise Server to do basic jobs such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Manage user and group settings with BES Server's extensive selection of policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry BES Server to perform key procedures not available with the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and support BlackBerry's fault-tolerant infrastructure based on virtual servers
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and report on the integrity of your solution

Professional RIM BlackBerry Consulting Services Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are available online to provide prompt assistance to businesses in the Dallas region or anywhere in Texas. Progent's seasoned online technical support team has helped businesses solve computer problems and cut support expenses in each state in the United States and built a large base of satisfied customers. (See Progent's client testimonials.)

Progent can provide online help for a broad array of issues related to BlackBerry products such as synchronization, integration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Important BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can help your company to carry out basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can also assist you to troubleshoot a wide range of issues associated with synchronization, handset detection, email consistency, web access, mobile connections, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a top innovator in providing countrywide online help for small business IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless support expenses at a minimum and, by dealing with problems promptly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry engineer has expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network requirements analysis, solution architecture, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional goals and to create a mobile wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to support a BlackBerry BES Server, help your organization to decide which management model and physical components match your requirements, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software versions, processors and storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry consultant can help your company to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security engineers to perform company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Consultant
To get in touch with Progent about consulting assistance for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.



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  • Les Kent has a 35-year history of effective network integration, corporate administration, marketing, and operations. He has shown a talent for creating sophisticated information technology solutions in his roles as as a system designer, application developer, project manager, deployment consultant, and troubleshooter for small businesses, start-ups, and major corporations.

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