Mobile Consulting

Consulting and Technical Support for BlackBerry Solutions
BlackBerry mobile PDAs were once among the most successful products for achieving location-independent connectivity to messaging, scheduling, web-based applications, and other vital business data. Progent can provide Dallas, Texas businesses the services of BlackBerry-certified professionals who can help businesses to maintain their BlackBerry environments or migrate efficiently to a current mobile platform.

As the complexity of small business IT technology has increased, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the norm for companies of all sizes, effective integration and maintenance of RIM BlackBerry technology has become more difficult. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and corporate databases, small organizations frequently resort to outside consulting firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can help small businesses to design, manage, and repair BlackBerry-based environments affordably and effectively, eliminating the need for an in-house BlackBerry solutions expert and reducing the expense and hassle of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of knowledge, coupled with Progent's proven online support model, provides small businesses a budget-friendly alternative for integrating RIM BlackBerry technology productively into their IT system.

Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft software, set up easy-to-use administration tools so you can track and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, customize mobile software, and ensure that your network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be recovered rapidly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

BlackBerry Enterprise Server Technical Help
The BlackBerry Enterprise Server (BES) gives companies a single and secure mechanism for incorporating BlackBerry wireless devices into their email, groupware, and software application infrastructure. BlackBerry BES Server allows wireless BlackBerry clients to connect to Microsoft Exchange Server, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry handsets with workstations to ensure up-to-date information for collaborative programs like calendars, address books, tasks, instant messaging, and custom business programs. Thanks to BlackBerry Enterprise Server (BES) support for Exchange Server, users carrying BlackBerry smartphones have effortless access to Exchange messages as well as to IM-enabled software through Microsoft Communications Server and Microsoft Lync Server integration.

Progent's BlackBerry-certified engineers can assist you to plan, install, and support BlackBerry BES Server so that you optimize the efficiency of BlackBerry users, simplify the management of a BlackBerry environment, and lower the expense of supporting a mobile workforce.

Professional BlackBerry Consulting and Technical Services Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are available remotely to deliver expert assistance to businesses in the Dallas region or anywhere in the state of Texas. Progent's experienced remote consulting experts have helped IT organizations solve computer problems and reduce support costs in every state in the United States and built a substantial following of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide online assistance for a wide selection of issues related to BlackBerry software and devices such as synchronization, configuration with Exchange, setting up BlackBerry BES Server, and improving mobile security. Major BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company messaging software. Progent's certified experts can also help your company to troubleshoot a wide array of problems associated with synchronization, handset detection, messaging reconciliation, web browsing, wireless connectivity, IM, PC application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote consulting services for small office IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless technical support costs low and, by solving issues quickly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry engineer has expertise in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, control Exchange data flow, generate, edit, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, solution architecture, installation planning and execution, performance tuning, design of a fault-tolerant environment, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to create a mobile wireless environment that meets your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, assist you to determine which administration model and physical components meet your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software editions, processors and mass storage, network topology, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can help your company to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security engineers to run company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Expert
To get in touch with Progent about professional support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.