Mobile Support

Consulting Support for BlackBerry Solutions
BlackBerry wireless PDAs were at one time among the most popular solutions for achieving anytime-anywhere access to email, scheduling, web programs, and other vital business information. Progent offers Dallas, Texas businesses the services of BlackBerry-certified experts who can help businesses to maintain their BlackBerry deployments or migrate smoothly to a more popular smartphone solution.

As the complexity of small company IT technology has increased, and as the need for enterprise-class protection, dependability, and recoverability has become the norm for businesses regardless of size, effective integration and support of RIM BlackBerry solutions has grown increasingly challenging. To deal with issues like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and shared databases, small organizations frequently turn to external support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the cost and hassle of supporting mobile work groups. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient remote service delivery capabilities, gives small businesses an economical alternative for incorporating BlackBerry products productively into their IT network.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and messaging systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft technology, set up easy-to-use management utilities to enable you to monitor and control BlackBerry smartphones throughout your company, define security policies that make sense for your business, customize wireless software, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be restored quickly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Integration Help for BlackBerry Enterprise Server (BES)
RIM's advanced solution for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool allows Exchange, Lotus, or Groupwise users to transmit and receive messages that stay encrypted in wireless transit to provide optimum data protection. BlackBerry Enterprise Server also streamlines a wide variety of key administrative jobs that span from BlackBerry deployment and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-premier engineers can show you how to utilize BlackBerry Enterprise Server to do routine tasks like:

• Deploy and manage applications
• Schedule device, program, and IT policy updates
• Upgrade BlackBerry smartphone software wirelessly
• Manage user and group settings with BlackBerry's vast library of policies

Progent's BlackBerry-premier consultants can also help your company to use BlackBerry Enterprise Server to implement important tasks not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

• Configure and manage BES Server's fault-tolerant infrastructure based on virtualization
• Install BlackBerry devices wirelessly
• Set custom administration roles
• Automatically track and analyze the overall health of your BlackBerry system

Progent's Remote BlackBerry-premier Support is Fast and Affordable
For businesses in Dallas, Texas who require quick and affordable access to an authorized BlackBerry support expert, Progent provides effective remote help from a veteran support team who have provided network solutions to organizations in every state in the United States. (See Progent's customer testimonials.)

Online support avoids travel costs and enables specialists to fix problems quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have earned certifications in the entire range of BlackBerry solutions and can provide expert help in fields such as resolving synchronization issues, deploying BlackBerry Enterprise Server, and creating a protected, fault-tolerant system infrastructure for BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks including troubleshooting enterprise activation issues, registering and removing BlackBerry device clients, activating passwords, implementing wireless program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to use administration tools such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help you to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry consultant has support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to add and remove BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, install the MDS and Instant Messaging, deploy access control lists, manage Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and document a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and technology needs assessment, solution design, roll-out strategy and execution, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to design a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and hardware products match your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices concerning alternatives for software editions, processors and mass storage, network design, and application set up.

To optimize system security, Progent's BlackBerry expert can help you to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to perform company-wide security assessment and compliance validation and recommend improvements to accommodate your BlackBerry environment.

Call or Email Progent for Assistance from a BlackBerry-Certified Consultant
If you wish to contact Progent about technical help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.