Mobile Consulting Services

Consulting Support for BlackBerry Environments
BlackBerry mobile smartphones were once one of the most successful products for maintaining location-independent access to email, scheduling, web-based applications, and other vital business information. Progent offers Dallas, Texas businesses the expertise of BlackBerry-premier professionals who can help businesses to manage their BlackBerry environments or transition smoothly to a modern smartphone solution.

As the complexity of small business networks has increased, and as the need for world-class security, dependability, and disaster recovery has become the standard for companies of all sizes, effective deployment and maintenance of BlackBerry solutions has become increasingly challenging. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small businesses often resort to outside support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to design, manage, and troubleshoot BlackBerry environments affordably and effectively, eliminating the necessity for an internal BlackBerry solutions specialist and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security professionals. This range of experience, combined with Progent's proven online service delivery capabilities, provides small companies an affordable solution for incorporating BlackBerry technology seamlessly into their information network.

Progent's experts can assist your company with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange setup so that your data and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, configure streamlined administration tools so you can track and control BlackBerry devices throughout your company, recommend security policies that are right for your business, develop custom mobile applications, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup processes in order that it can be recovered quickly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and support of RIM BlackBerry smartphones, offering a centralized solution for handling key jobs like device installation, upgrades, and retirement while also providing a solid infrastructure for security and high availability. BlackBerry BES Server delivers seamless communication between Microsoft Exchange Server, Groupwise, or Lotus email servers and BlackBerry smartphones and supports over-the-air synchronization.

BES Server features a wealth of data protection options beginning with automatic encryption of messages transmitted between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent flexibility in selecting levels of security to meet the specific requirements of your company's network. Progent's BlackBerry certified engineers can help you to choose advanced security features and enable them wirelessly. Examples of these over-the-air selectable security features are:

• Lock down a device
• Erase information from a lost BlackBerry device
• Lock out Bluetooth
• Enable internal protection against malware

BES Server also offers flexibility in determining mechanisms to prevent users from installing or running unsecure or unauthorized code. Progent can help you to select protective processes such as:

• List precisely what applications are allowed on the device
• Prevent third-party applications from using persistent storage on the BlackBerry device
• Determine which functions external applications can access on the BlackBerry device
• Limit the kinds of connections external software running on the device can establish
• Block all external software from being loaded or run on the BlackBerry smartphone

Professional RIM BlackBerry Consulting Support Services Offered Online from Progent
Progent's authorized RIM BlackBerry engineers are accessible remotely to provide prompt assistance to businesses in the Dallas region or throughout Texas. Progent's experienced remote technical support experts have helped IT organizations solve computer problems and reduce support expenses in every state in the country and built a large base of satisfied customers. (Refer to Progent's customer testimonials.)

Progent can provide remote help for a wide array of issues related to RIM BlackBerry software and devices including synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out common technical operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, editing user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's certified experts can also assist your business to troubleshoot a wide array of issues concerning synchronization, handset detection, email consistency, web access, wireless connections, IM, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online help for small office networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support costs low and, by handling problems promptly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks including troubleshooting enterprise activation issues, registering and deleting BlackBerry device clients, activating passwords, configuring wireless program loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help your company to select and implement appropriate security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to install and remove BlackBerry device users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, repair, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology needs assessment, system design, installation planning and execution, performance tuning, configuration of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to design a wireless environment that fits within your IT budget and supports your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to determine which management model and equipment match your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart choices concerning alternatives for software editions, server hardware and storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry-certified expert can assist your company to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security engineers to run company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Consultant
To contact Progent about engineering help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.