Fast and Affordable Remote Technical Support for Dallas Texas Computer Networks
Urgent Phone Help for Dallas SystemsFor organizations located in Dallas Texas, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide exceptional value due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most network issues quickly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is especially important for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where quick solutions somehow end up as big invoices. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies which promote the maximum level of effectiveness for online consulting and repair for information networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to access your company's environment remotely without violating system security.

Progent's powerful service reporting application maintains thorough histories for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services provided to every client by any engineer. This archive of trouble tickets and solutions is stored as an easily accessible support knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote service experts are able to arrive at the best resolutions quickly.

Online technical services available from Progent to companies in Dallas Texas include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's top enterprises. The ProSight series of network monitoring and management services covers all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and rapid recovery of important files/folders, applications, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. For details about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting tools designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center team of experienced network professionals gives your computer users in Dallas Texas fast access to a dependable technical support group with years of background delivering telephone-based support and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a solid enabler of company success, and Progent's intent is to solve instead of merely record technical issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. For additional information concerning Progent's consulting, custom programming, and training services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Dallas Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By uncovering emerging problems before they grow into downtime, proactive monitoring can minimize disruptive and expensive information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a combination of OS platforms.
How Your Dallas Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Dallas Texas, Progent's online computer support specialists are ready to provide professional and cost-effective system help whenever your business requires it. Over two decades of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your Dallas company deals with a local independent support technician or maintains a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers can still offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Companies in Dallas Texas
Progent's remote technical help services allow your Dallas organization to enjoy the advantages of immediate, expert IT support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic worth by becoming more available, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    For most companies in Dallas Texas, local network support resources, whether represented by independent consultants or a full-time IT staff, can solve typical technical problems. On the other hand, IT crises may spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support experts give you a convenient, quick, and affordable solution to supplement your regular help and to pass on valuable knowledge to improve your ability to deal with future issues locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller companies commonly depend on individual freelance service providers. Although independent consultants carry smaller internal costs than larger service companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the lack of backup help may require your business to wait for help during an emergency. As your company expands, system downtime and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of backup service experts to insure your IT system is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an information architecture created on a modest budget. Lacking a robust framework, band-aid fixes can get thrown onto a weak foundation. As a company grows, stability and scalability problems can hinder the success of the business. Such poorly designed environments need careful analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system architecture able to offer the stable foundation to handle vital business demands and simplify downstream growth.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller companies require advice and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business growth and enhancing efficiency. They do not need a computer consultant who is attempting to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended solution is built around a profitable product instead of the true needs of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical experience, refined support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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