Fast and Affordable Remote Help for Dallas Computer Systems
Urgent Phone Support for Dallas SystemsFor organizations located in Dallas or anywhere in Texas, Progent offers online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced tools required to solve most information system issues quickly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in indirect costs by minimizing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is especially helpful for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the services that you actually get. In contrast to many online support organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where quick repairs manage to turn into big tabs. Progent's skill at handling technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven processes that promote the maximum degree of effectiveness for remote engineering help and repair for IT systems of any size. Progent provides secure VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the experts of Progent's remote service group to connect to your company's environment remotely without breaching network security.

Progent's powerful service database system stores thorough records for the support that Progent's customers have received. Progent's authorized service personnel have access to the records of assistance delivered to each Progent customer by every Progent engineer. This database of issues and fixes is structured as a quickly exploitable internal database that permits Progent's remote technical professionals to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available other massive support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online consulting experts can come up with the most efficient solutions promptly.

Remote services provided by Progent to businesses in Dallas and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute critical projects economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk consulting services can aid you in building an effective new Call Center or enhancing your established organization, evaluating or modifying Call Center software to handle the particular requirements of your business, or adding temporary phone support staff to work with your existing Call Center resources to deal with unusually busy events like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced network consultants gives your customers in Dallas or anywhere in the state of Texas quick access to an effective technical support group with substantial background offering phone support and remote repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of company performance, and Progent's policy is to fix instead of merely record IT problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, programming, and education services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Dallas, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By detecting emerging issues before they cause downtime, system monitoring can ward off stressful and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or networks based on a combination of OS platforms.
How Your Dallas Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Dallas or anywhere in the state of Texas, Progent's online computer support specialists are ready to provide expert and cost-effective system support the instant your business has to have it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair IT problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Dallas company works with a local independent consultant or employs an in-house IT staff that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the expertise to fix unexpected network crises or particularly challenging integration projects.

Details of Progent's Online Computer Support for Dallas
Progent's online support, remote troubleshooting, network security consulting, and system management services give companies in Dallas or throughout the state of Texas unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk call center services and network administration, Progent's experts can provide your organization enterprise-level network support while permitting you to eliminate the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, depth of technical background, refined support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.