Fast Online Troubleshooting for Dallas Texas Computer Networks
Urgent Remote Consulting for Dallas NetworksFor businesses in Dallas Texas, Progent offers remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-qualified security experts to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical experience and have access to the advanced tools required to solve most network problems rapidly. Efficient support lowers direct costs because solutions use up fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is especially important for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises support may not be an option.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. In contrast to many online service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent situations where fast fixes manage to end up as big invoices. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized technologies and field-proven methodologies that allow the maximum level of efficiency for remote technical support and repair for computer networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your computer system without breaching system security.

Progent's proven service database system stores thorough documentation of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the details of services delivered to every client by any engineer. This history of anomalies and responses is organized as a conveniently accessible internal knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to make sure that the quality of Progent's support services improves daily. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft open up additional vast technical support databases and permit priority access to vendors' internal engineering staff so Progent's remote consulting experts can determine optimal resolutions promptly.

Remote services provided by Progent to customers in Dallas Texas include:

Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup processes and enable transparent backup and fast restoration of vital files, applications, images, and virtual machines. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services allow your IT staff to focus on more strategic initiatives and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and give your password you are requested to verify who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this second form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth reporting plug-ins created to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows customers to complete critical projects economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or revamping your existing organization, evaluating or customizing Call Center application software to handle the unique demands of your company, or providing temporary phone support staff to work with your in-house Help Desk Call Center group during unusually busy scenarios like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your computer users in Dallas Texas quick communication with a reliable technical support resource with extensive background providing phone help and online diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's target is to fix rather than merely document technical issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth engineering expertise and training in key application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more about Progent's consulting, programming, and training offerings, see Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Dallas Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager for your environment so that your IT maintenance is proactive rather than reactive. By exposing potential issues before they grow into downtime, remote monitoring can head off inconvenient and expensive network crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate multiple OS platforms.
How Your Dallas Business Can Contact Progent's Online Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Dallas Texas, Progent's phone-based network support specialists are ready to deliver professional and economical IT support whenever your business needs it. Over 20 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to repair network problems rapidly while avoiding the cost and lost time that comes with on-site service visits.

Even if your Dallas organization deals with a regular independent support technician or employs an in-house IT staff that can handle day-to-day network problems, Progent's Microsoft certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to handle sudden network emergencies or particularly complex integration projects.

Features of Progent's Online Network Services for Dallas Texas
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services give companies in Dallas Texas the greatest leverage for your support investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical background, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the front lines of IT support, executing a broad range of IT tasks for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by each consultant to each client. The practice of documenting and archiving support activity allows more efficient support and eliminates a variety of common misfortunes such as when a service client is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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