Fast Online Technical Support for Dallas Texas Information Networks
Fast Remote Help for Dallas SystemsFor companies in Dallas Texas, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, plus the services of CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to solve the majority of information system problems rapidly. This reduces direct costs because service calls use up minimal billable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. In contrast to many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple model for billing avoid situations where fast fixes manage to turn into big bills. Progent's skill at disposing of problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies that promote the maximum level of efficiency for online engineering help and troubleshooting for information networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to interface to your environment without violating corporate security.

Progent's proven service reporting system keeps thorough records for all support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of all help provided to each Progent client by any Progent engineer. This history of issues and fixes is organized as an easily retrievable support knowledge base that allows Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced certifications and close relationships with important technology companies such as Cisco and Microsoft open up other extensive technical databases and permit priority response from manufacturers' internal product engineers so Progent's online consulting specialists can arrive at the most efficient solutions promptly.

Remote support offered by Progent to businesses in Dallas Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable non-disruptive backup and rapid restoration of important files/folders, apps, system images, and VMs. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides maximizing the protection and reliability of your IT network, Progent's patch management services free up time for your in-house IT team to focus on line-of-business projects and tasks that derive the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using 2FA, when you log into a secured online account and enter your password you are asked to verify who you are on a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be used as this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth management reporting tools designed to work with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Call Center or improving your existing one, selecting or enhancing Help Desk software to meet the unique requirements of your company, or adding occasional phone support staff to supplement your existing Help Desk Call Center group to handle demanding events such as software transitions, major updates, or installing new applications.

    Progent's Call Center team of seasoned network experts provides your workers in Dallas Texas instant assistance from a reliable technical support resource with substantial background delivering telephone-based support and remote repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a solid driver of business success, and Progent's policy is to resolve and not merely annotate technical problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers online advanced consulting expertise and training in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Office Excel. To read more on Progent's consulting, customization, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Dallas Texas online hybrid network monitoring by providing System Center Operations Manager consulting. Progent can configure SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By uncovering looming problems before they cause crashes, automated monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that incorporate a mix of platforms.
How Your Dallas Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent online support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Dallas Texas, Progent's online computer support specialists can provide effective and cost-effective system help the instant your company requires it. More than 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote access technology to solve network problems rapidly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Dallas business deals with a regular freelance support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progent's Microsoft certified consultants can provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the experience to fix sudden system crises or especially challenging integration problems.

Features of Progent's Remote Network Services for Dallas Texas
Progent's online support, Internet-based troubleshooting, system security consulting, and network administration services offer businesses in Dallas Texas unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk services and system administration, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned support software, and understanding of corporate IT enable companies to avoid the limitations of exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of hands-on industry background, at the front lines of network support, performing a wide range of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not only world-class technical skills, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you owe just for received support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during regular working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be tempted to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every consultant to each client. The discipline of detailing and organizing service records results in more efficient service and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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