Fast Remote Support for Dallas Texas Computer Networks
Urgent Online Help for Dallas NetworksFor businesses in Dallas Texas, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the services of CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional value because they have the practical background and have access to the advanced tools needed to resolve the majority of network problems quickly. Efficient support reduces direct expenses since solutions require fewer chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and associated losses stemming from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online consulting expertise is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the support that you receive. In contrast to typical remote service organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where fast repairs somehow turn into large tabs. Progent's skill at solving problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and proven processes which ensure the highest degree of efficiency for remote technical support and repair for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to link to your company's network remotely without breaching system security.

Progent's advanced technical support database application maintains thorough histories describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of assistance delivered to each Progent customer by any consultant. This history of problems and resolutions is structured as a readily retrievable support knowledge base that permits Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and close associations with important industry leaders such as Cisco and Microsoft open up additional vast technical support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online consulting experts are able to come up with the best solutions quickly.

Online technical services available from Progent to companies in Dallas Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting support can support you in establishing an effective new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk application software to handle the unique requirements of your business, or adding occasional online staff to supplement your existing Help Desk resources to deal with unusually busy situations like software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk team of veteran information technology professionals offers your computer users in Dallas Texas rapid assistance from an effective network service resource with years of experience providing telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of company productivity, and Progent's aim is to solve rather than just track IT issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team can supply online and in-depth engineering support and training in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, customization, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Dallas Texas remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By uncovering potential problems before they expand into downtime, automated monitoring can ward off disruptive and costly service crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on a mix of operating systems.
How Your Dallas Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Dallas Texas, Progent's phone-based network support specialists are ready to provide expert and cost-effective IT support the instant your company has to have it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to repair computer problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Dallas company has a regular freelance consultant or maintains a full time IT staff that can handle common network problems, Progent’s Microsoft certified engineers can still offer a convenient and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to address sudden network crises or especially challenging integration problems.

Advantages of Progent's IT Support for Offices in Dallas Texas
Progent's online technical help services allow your Dallas company to have the advantages of timely, expert network support without the expense of managing a full-time IT staff. Your information system will derive added business value by being more available, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local IT resources
    For most offices in Dallas Texas, local network support providers, whether consisting of outside consultants or an internal IT staff, can take care of the majority of network problems. However, serious problems may occur when local resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these situations, Progent's online service professionals offer an easy, quick, and affordable way to augment your local resources and to transfer valuable information to improve your ability to resolve downstream problems locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller businesses often depend on independent freelance consultants. While freelance consultants have smaller internal costs than larger support organizations and can afford to charge marginally less, they are sometimes overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of reserve personnel may require your company to go without assistance during an IT crisis. As your business grows, system downtime and trouble with critical software become more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of backup support expertise to make sure your IT system stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses typically start with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes often get thrown onto a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These badly designed environments require proper analysis, intelligent strategic planning, and broad-based technical knowledge to evolve to a network architecture that can offer the solid foundation to meet vital business demands and ease future expansion.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller companies need advice and technical education to negotiate an ever more complex array of product alternatives capable of promoting business growth and improving productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. IT support and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the best interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of enterprise networking enable offices to escape the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.



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