Immediate Remote Troubleshooting for Dallas Texas Information Networks
Immediate Phone Technical Support for Dallas SystemsFor organizations located in Dallas Texas, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or avoiding system downtime and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is especially valuable for organizations that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. Unlike typical remote support firms, Progent imposes no service activation fee or minimum payments. Progent's one-minute granularity and clean model for pricing avoid situations where fast fixes somehow end up as large tabs. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a set of optimized tools and proven processes which permit the highest degree of efficiency for remote consulting and repair for information networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to communicate with your computer system remotely without compromising system security.

Progent's proven customer support reporting system stores detailed records for all service that Progent's clients have received. Progent's staff service personnel have access to the details of assistance provided to each Progent client by any Progent consultant. This archive of trouble tickets and fixes is stored as a conveniently retrievable support database that enables Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting experts can determine the most efficient solutions promptly.

Online technical support services provided by Progent to clients in Dallas Texas include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services, a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow transparent backup and fast restoration of important files/folders, applications, system images, plus VMs. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human error, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent’s Help Desk sharing services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation tool for managing service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your customers in Dallas Texas quick access to a large network service resource with extensive background offering telephone-based help and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a major contributor to business productivity, and Progent's intent is to fix and not simply track network issues.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group can supply online professional engineering support and education in specific application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in Dallas Texas online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your network support is proactive and automated. By uncovering looming issues before they expand into downtime, remote monitoring can avoid disruptive and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows environments, or systems that support a combination of platforms.
How Your Dallas Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Dallas Texas, Progent's online computer support specialists are ready to provide expert and economical system help whenever your company needs it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Dallas office works with a local independent consultant or maintains a full time organization that can handle the majority of computer issues, Progent’s Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the knowledge to solve sudden system emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Dallas Texas
Progent's remote support services allow your Dallas company to realize the benefits of immediate, expert IT support without the cost of managing an in-house IT organization. Your network will derive added strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    For most offices in Dallas Texas, local network support resources, whether made up of outside consultants or an internal maintenance staff, can resolve typical network problems. On the other hand, major troubles sometimes spring up when your regular resources are too busy or absent, and some trouble may be associated with technology that is unfamiliar to your usual service technicians. In these instances, Progent's online support experts offer a convenient, quick, and economical way to augment your regular help and to transfer valuable information to improve your ability to deal with future problems in-house.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller organizations commonly rely on individual freelance consultants. Although freelance service people carry smaller internal costs than big support firms and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the absence of fallback help may require your company to go without assistance during an emergency. As your company expands, system downtime and problems with vital software are more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service expertise to insure your IT system stays available.

  • Create a Solid Basis for Seamless Growth
    Organizations often begin with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, band-aid fixes can get thrown on top of an unstable foundation. When a network grows, stability and scalability issues can impede the productivity of the organization. These poorly designed environments require proper assessment, intelligent strategic planning, and broad-based technical expertise to upgrade to a system architecture able to deliver the solid foundation to meet current business requirements and simplify downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller companies need advice and technical training to negotiate an increasingly complex array of technology options available for accelerating business growth and improving productivity. These companies do not need a computer consultant who is attempting to resell a certain vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a profitable technology instead of the genuine requirements of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align IT expertise with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, at the forefront of IT support, performing a broad variety of IT tasks for a large array of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This means that you get not only expert IT help, but also a consultant with proven approaches for using computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.



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