Immediate Online Technical Support for Dallas Texas Information Networks
Fast Remote Consulting for Dallas SystemsFor businesses located in Dallas Texas, Progent provides online help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote support experts offer exceptional value because they possess the real-world background and are equipped with the sophisticated tools necessary to resolve the majority of network issues rapidly. This reduces direct expenses because solutions accumulate minimal chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization saves additionally in incidental costs by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote support organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast repairs manage to turn into large bills. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of optimized tools and field-tested processes that allow the maximum level of effectiveness for online help and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's online support team to link to your environment remotely without violating network security.

Progent's sophisticated technical support database system keeps thorough records of the support that Progent's customers have received. Progent's staff service personnel have the benefit of the history of services rendered to each client by every Progent consultant. This archive of issues and repairs is organized as a conveniently exploitable internal knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft open up other extensive support databases and allow fast response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to determine optimal solutions quickly.

Online technical support services available from Progent to clients in Dallas Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology used by many of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and track your backup operations and enable transparent backup and rapid restoration of important files/folders, apps, system images, plus VMs. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer network, Progent's patch management services allow your IT staff to focus on line-of-business projects and tasks that derive the highest business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are asked to confirm your identity via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this second means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To learn more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Dallas Texas rapid contact with a large support resource with substantial experience delivering phone help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a crucial contributor to company performance, and Progent's policy is to fix and not just report technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based advanced consulting support and education in specific application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Office Word, and Office Excel. To learn more information concerning Progent's expertise, customization, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of System Center2, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Dallas Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive and automated. By detecting emerging issues before they cause crashes, system monitoring can avoid inconvenient and costly service failures. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a mix of operating systems.
How Your Dallas Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Dallas Texas, Progent's phone-based computer support engineers are ready to provide effective and economical system support whenever your company requires it. Over 20 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve computer problems rapidly while eliminating the expense and lost time associated with in-person support calls.

Even if your Dallas office deals with a local independent support technician or maintains an in-house IT staff that can handle day-to-day network issues, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to solve sudden system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Businesses in Dallas Texas
Progent's remote support services allow your Dallas company to experience the advantages of timely, enterprise-grade IT support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most offices in Dallas Texas, local network service resources, whether made up of freelance consultants or an in-house maintenance staff, can resolve typical technical problems. On the other hand, serious problems can strike when your regular support personnel are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your local service people. In these instances, Progent's online support experts give you a convenient, quick, and economical solution to augment your local resources and to convey valuable knowledge to improve your capability to deal with downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For network support, smaller offices often depend on independent freelance consultants. While freelance service people carry smaller internal costs than big service companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the lack of reserve personnel may force your company to go without help during an emergency. As your network grows, network downtime and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support experts to make sure your network is always available.

  • Build a Solid Basis for Seamless Growth
    Companies often start with an information architecture created on a shoestring budget. Lacking a proper framework, slap-dash fixes can get piled on top of a shaky foundation. When a company grows, reliability and scalability problems can impede the productivity of the business. Such poorly designed systems require careful assessment, smart strategic planning, and wide technical expertise to evolve to a system architecture that can deliver the solid foundation to handle current business requirements and simplify future growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations need advice and technical education to navigate through an ever more complex array of product options available for accelerating business growth and enhancing productivity. They do not need a computer consultant who is trying to resell a specific vendor's products. IT consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, refined support tools, and understanding of enterprise networking enable businesses to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry background, at the forefront of network support, performing a broad range of technical tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just world-class technical help, but also a consultant with proven methods for using technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits per minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no retainer for support services delivered during regular business hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to permit simple problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by every staff member to every client. The practice of documenting and archiving support records results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won't release vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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