Fast and Affordable Remote Troubleshooting for Dallas Texas Computer Networks
For organizations located in Dallas Texas, Progent provides online technical support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide exceptional value because they have the real-world background and are equipped with the advanced tools required to resolve the majority of information system issues rapidly. This lowers immediate costs because solutions use up minimal billable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves even more with incidental expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting know-how is especially helpful in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical remote support organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with scenarios where fast repairs manage to turn into major invoices. Progent's penchant for dealing with problems quickly means your business spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of optimized technologies and field-tested processes which permit the highest level of efficiency for remote engineering help and repair for IT systems of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's remote service group to access your environment without violating network security.
Progent's proven service database system stores detailed documentation for all service that Progent's clients have received. Progent's staff consultants have access to the records of support delivered to each customer by every engineer. This history of trouble tickets and fixes is structured as an easily retrievable internal knowledge base that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's remote service specialists can come up with optimal resolutions quickly.
Remote services provided by Progent to businesses in Dallas Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online support professionals can deliver computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to assist you company to install, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and indicates a consultant's network technology knowledge at the master level. Cisco CCIEs can handle the most stubborn problems surrounding network infrastructure planning, installation, management, compliance, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to resolve problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment via sophisticated remote troubleshooting tools to perform efficient, safe, and economical analysis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide help for the complete line of Cisco's market leading family of infrastructure products by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions to strengthen the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to recover rapidly following a damaging penetration. Security consulting services offered by Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; installing firewalls; building safe techniques for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that combine local resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering applications and services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide remote support services to cover a wide range of information technologies including system architecture, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that include Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's leading enterprises. Progent's ProSight suite of IT management outsourcing services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Dallas Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progent's Help Desk consulting support can support you in building an effective new Help Desk or revamping your existing organization, evaluating or modifying Help Desk application software to address the unique needs of your corporation, or adding temporary online personnel to supplement your in-house Help Desk resources to handle high-demand events such as software transitions, major upgrades, or installing new business software.
Progent's Call Center team of seasoned information technology professionals gives your customers in Dallas Texas fast assistance from a dependable technical support group with substantial background providing phone consulting and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a significant enabler of company efficiency, and Progent's intent is to solve and not just annotate technical issues.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts staff provides online and in-depth consulting support and education in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, custom programming, and training services, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Dallas Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so that your network support is proactive rather than reactive. By anticipating looming problems before they expand into crashes, remote monitoring can minimize stressful and expensive service failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a mix of platforms.
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Dallas Texas, Progent's phone-based network support specialists can deliver effective and cost-effective system help whenever your organization needs it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems rapidly while eliminating the expense and lost time associated with on-site support calls.
Even if your Dallas organization relies on a regular freelance consultant or employs a full time organization that know how to deal with ordinary network issues, Progentís Microsoft certified consultants are available to provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the experience to deal with unexpected network crises or particularly tough integration projects.
Details of Progent's Remote Computer Services for Dallas Texas
Progent's online support, remote repair, system security consulting, and network administration services give companies in Dallas Texas the greatest leverage for your support investment. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk services and network administration, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Dallas Texas and is also ideal for networks in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide array of Microsoft support tools, technical information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for phone help and requires no ongoing retainer for services delivered during normal working hours. This protects you from facing big invoices for simple repairs.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco can provide the services of on-staff professionals with skill in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure connectivity for local and remote networking.
- Application Specialists Group
Progent's core support offerings include system integration, MS Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts Team can provide in-depth consulting expertise for specific application areas. Support available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Project Management and Application Development
Apple Macintosh Integration
Amazon Marketplace Web Service Programming and Debugging
By offering a full service centralized source for IT generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that match the special requirements of your business.
- State of the Art Online Connectivity Software
Secure remote access allows Progent's service professionals to observe precisely what your users see. This makes it possible to produce fast solutions to problems that might otherwise demand a costly onsite service call. Effective remote connectivity software and experienced engineers combine to enable Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24x7 Support for Maximum System Uptime
For organizations with vital applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained organizations whose workers need immediate access to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT expertise, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server products with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 migration, Windows 2003 Server maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help per minute. Consequently, you pay just for received services. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer for support services provided during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Companies who utilize trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.