Fast Online Troubleshooting for Dallas Texas IT Networks
Fast Online Support for Dallas SystemsFor organizations in Dallas Texas, Progent provides online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISSP-accredited security consultants to handle advanced security architecture and diagnostic issues.

Progent's online support engineers offer excellent leverage because they possess the real-world background and are equipped with the advanced technology necessary to solve most network issues quickly. This lowers direct costs since service calls require minimal chargeable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves even more in incidental expenses by reducing or avoiding network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for businesses that rely on public clouds for critical infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you receive. Unlike many remote support organizations, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean model for billing do away with situations where fast repairs somehow end up as big bills. Progent's skill at solving technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized tools and field-tested methodologies which promote the maximum level of efficiency for online technical support and troubleshooting for IT networks of any size. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your system without breaching network security.

Progent's sophisticated service reporting system stores comprehensive histories for all service that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of support provided to every Progent customer by every Progent consultant. This archive of anomalies and responses is stored as a conveniently exploitable proprietary database that enables Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft make available other extensive support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the best resolutions quickly.

Online support available from Progent to companies in Dallas Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special fields of information technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent’s Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution based on the top PSA platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Dallas Texas instant contact with a dependable technical support resource with extensive experience delivering telephone-based support and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a solid enabler of business performance, and Progent's policy is to solve rather than simply annotate technical problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote advanced engineering expertise and education in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Dallas Texas remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your network maintenance is proactive rather than reactive. By anticipating looming trouble spots before they cause downtime, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks that support a combination of platforms.
How Your Dallas Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Dallas Texas, Progent's online computer support engineers can deliver professional and affordable IT support the moment your business has to have it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Dallas organization has a regular independent support technician or employs an in-house IT staff that can handle common network issues, Progent’s Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the time or the expertise to deal with sudden system emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Organizations in Dallas Texas
Progent's online network troubleshooting services enable your Dallas organization to realize the benefits of on-call, enterprise-grade network support without the cost of maintaining an in-house IT organization. Your network will acquire greater business worth by being more available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    For most organizations in Dallas Texas, local computer service resources, whether made up of freelance consultants or an internal maintenance staff, can handle the majority of technical issues. However, major troubles sometimes strike when local resources are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your onsite support people. In these situations, Progent's online support specialists give you an easy, fast, and economical solution to supplement your local resources and to pass on valuable information to increase your capability to resolve future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller organizations commonly rely on independent freelance consultants. Although independent consultants have less overhead than big support organizations and can often charge marginally less, they are often overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of reserve help may force your company to wait for assistance during an emergency. As your network grows, network unavailability and trouble with critical software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support expertise to insure your network remains up and running.

  • Create a Solid Foundation for Seamless Expansion
    Companies typically start with an IT architecture implemented on a modest budget. Lacking a strong framework, slap-dash fixes can get thrown onto a shaky foundation. When a network grows, reliability and expandability issues can impede the productivity of the business. These poorly designed systems require proper analysis, smart strategic planning, and wide technical knowledge to evolve to a network infrastructure that can provide the stable foundation to handle current business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Product Vendors
    Smaller businesses require advice and technical education to navigate through an increasingly complicated maze of technology alternatives capable of accelerating business growth and enhancing productivity. Businesses hardly need a computer consultant who is attempting to resell a specific vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical background, refined remote support software, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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