Fast and Affordable Remote Help for Dallas Networks
Fast Online Help for Dallas SystemsFor businesses in Dallas or anywhere in Texas, Progent provides remote help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve most network issues quickly. This reduces immediate costs because solutions use up fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote technical support expertise is particularly important for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you are billed just for the services that you actually get. In contrast to typical remote support firms, Progent requires no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for pricing do away with scenarios where fast repairs somehow end up as major tabs. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and proven processes which permit the highest level of efficiency for online technical support and troubleshooting for computer systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to connect to your network remotely without breaching network security.

Progent's advanced technical support database system stores thorough records describing all service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of support rendered to every Progent client by any Progent engineer. This history of problems and solutions is stored as an easily accessible internal knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other massive support databases and permit fast access to vendors' internal support staff so Progent's online consulting specialists are able to find the most efficient resolutions in the least time.

Remote support available from Progent to businesses in Dallas and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology allows clients to complete major projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or revamping your current one, selecting or enhancing Help Desk software to meet the particular requirements of your business, or adding temporary phone support staff to supplement your existing Help Desk team during unusually busy events such as software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran network professionals gives your computer users in Dallas or anywhere in the state of Texas rapid communication with a dependable technical support group with substantial experience delivering phone consulting and online troubleshooting for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center the reputation as a significant driver of company productivity, and Progent's policy is to resolve rather than simply report technical issues.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply online professional consulting expertise and training in key application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information concerning Progent's expertise, customization, and education offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Dallas, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they result in crashes, system monitoring can avoid inconvenient and costly network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks powered by a variety of platforms.
How Your Dallas Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Dallas or throughout the state of Texas, Progent's phone-based computer support specialists can deliver expert and cost-effective IT help whenever your business needs it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to repair network problems quickly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Dallas business deals with a local independent consultant or employs a full time organization that can handle common computer problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to deal with unexpected network crises or particularly complicated integration projects.

Benefits of Progent's IT Support for Businesses in Dallas
Progent's remote network troubleshooting services enable your Dallas organization to enjoy the benefits of immediate, enterprise-level network support without the expense of maintaining a full-time IT staff. Your network will acquire greater strategic worth by being more reliable, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    For most companies in Dallas and throughout Texas, nearby computer support providers, whether consisting of independent consultants or an in-house IT staff, can take care of typical network problems. However, IT crises sometimes spring up when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's online support specialists provide a convenient, quick, and affordable solution to supplement your local resources and to transfer useful information to increase your capability to resolve future problems locally.

  • Reduced Dependence on Individual Consultants
    For network support, smaller organizations often rely on independent freelance service providers. While independent consultants carry smaller internal costs than big consulting firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of reserve help may require your business to wait for assistance during an emergency. As your business expands, system unavailability and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically start with an IT architecture created on a shoestring budget. Lacking a robust framework, band-aid fixes often get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can impede the success of the organization. These badly built systems need proper analysis, smart long-term planning, and broad-based IT knowledge to evolve to a system architecture able to offer the stable foundation to meet vital business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complicated maze of product options capable of accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is motivated to earn a commission on a specific vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical experience, refined remote support software, and understanding of corporate IT enable businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.