Fast and Affordable Online Help for Dallas Texas IT Networks
Urgent Online Help for Dallas NetworksFor businesses in Dallas Texas, Progent provides online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified security consultants to help with high-level security design and diagnostic jobs.

Progent's remote support engineers provide exceptional value because they have the practical experience and have access to the advanced tools needed to solve most information system problems rapidly. This lowers direct costs because solutions accumulate fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves even more in incidental costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. In contrast to many remote support companies, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick solutions manage to turn into large invoices. Progent's penchant for dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and proven processes that allow the highest level of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent's online support team can access your company's system remotely without violating network security.

Progent's powerful customer support reporting application keeps extensive histories describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the specifics of support provided to every Progent customer by every consultant. This archive of problems and repairs is organized as an easily searchable support knowledge base that permits Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's remote service experts can come up with the most efficient solutions promptly.

Online services available from Progent to clients in Dallas Texas include:

Progent's ProSight Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, subscription-based services intended to allow small and medium-size businesses to benefit from the same advanced technology deployed by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, A/V response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your specified IT personnel and your Progent consultant so that potential issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time reporting plug-ins created to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services, a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup processes and allow non-disruptive backup and rapid recovery of critical files, apps, system images, and VMs. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and give your password you are requested to confirm your identity via a device that only you possess and that uses a separate network channel. A wide selection of devices can be utilized as this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Shared Help Center Services
    Progent's Co-managed Service Desk offers a transparent supplement to your core network support group. Client access to the Service Desk, provision of support, escalation, trouble ticket creation and tracking, performance metrics, and management of the service database are consistent whether issues are resolved by your internal support group, by Progent, or a mix of the two. Your business has complete versatility to expand or reduce your part of support activity as circumstances demand. Progent provides initial installation and provisioning of the professional services automation (PSA) software plus documentation, testing and training. To find out more about ProSight Co-Managed Help Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and functionality of your IT network, Progent's software/firmware update management services allow your IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting expertise can support you in building an effective new Call Center or revamping your established one, evaluating or enhancing Call Center software products to handle the special needs of your company, or providing occasional online staff to supplement your existing Help Desk Call Center group during unusually busy scenarios such as software transitions, mass upgrades, or installing new business software.

    Progent's Call Center team of veteran network consultants provides your computer users in Dallas Texas fast access to a reliable network service resource with substantial background offering phone consulting and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a crucial driver of business performance, and Progent's target is to solve instead of simply track IT issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn more information on Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center2, extend or tune your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Dallas Texas online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM to accommodate your business so that your IT maintenance is proactive and automated. By exposing looming trouble spots before they expand into crashes, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of platforms.
How Your Dallas Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Dallas Texas, Progent's phone-based network support specialists can provide professional and affordable system support the instant your organization needs it. More than 20 years of delivering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Dallas organization deals with a regular independent support technician or maintains a full time IT staff that know how to deal with typical computer issues, Progent's Microsoft certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to address sudden system emergencies or particularly challenging integration projects.

Features of Progent's Online Network Support for Dallas Texas
Progent's phone help, Internet-based repair, network security consulting, and network management services give offices in Dallas Texas unparalleled leverage for your support investment. Whether you need one-time phone help and remote network repair or full-time Help Desk call center services and network management, Progent's experts can provide your office world class network support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the front lines of IT service, performing a broad variety of IT projects for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This ensures that you get not only world-class technical help, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be tempted to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to each customer. The discipline of detailing and organizing service records results in more efficient support and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who won't release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer 24x7 system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.



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