Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Fast Online Technical Support for Dallas IT Networks
For organizations located in Dallas or anywhere in Texas, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex infrastructure issues, as well as the services of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.
Progent's online support experts provide excellent value due to the fact that they have the practical background and have access to the advanced technology necessary to solve most network problems rapidly. This lowers direct costs because service calls use up minimal chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for remote support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike many online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where quick solutions somehow turn into substantial invoices. Progent's skill at handling technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a collection of optimized tools and field-proven methodologies that ensure the maximum level of efficiency for online consulting and repair for computer networks of any size. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's Technical Response Center to link to your company's system remotely without violating corporate security.
Progent's powerful service reporting application maintains thorough histories describing the service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of support delivered to each Progent customer by every Progent consultant. This archive of anomalies and repairs is structured as a quickly retrievable internal knowledge base that enables Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft open up other massive technical support databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's remote service experts can come up with the best solutions in the least time.
Remote technical services provided by Progent to businesses in Dallas and throughout the state of Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-qualified remote service professionals can deliver computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server development,
Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop services to help your business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates a consultant's technical skills at the master level. Cisco CCIEs know how to deal with the most difficult problems associated with network design, deployment, management, compliance, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to find solutions for problems rapidly. In common cases, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment using the latest on-line troubleshooting tools to provide quick, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity devices. Cisco infrastructure support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch integration and support, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers consulting, Cisco VPN engineering help, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Qualified System Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services to strengthen the immunity of your Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recover rapidly after a serious breach. Security support services available from Progent cover comprehensive network security assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; integrating firewalls; building secure architectures for off-site and mobile communication; defending your email system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that utilize local IT assets along with public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online support services to cover a broad array of computer technologies such as network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's team-based approach to solving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency phone-based help troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all key aspects of information technology including email protection, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Dallas Business Can Contact Progent's Online Support Experts
Call Center Support
Progent's Call Center service options for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the budget to assemble and manage an in-house Help Desk but who need quick communication with a dependable Help Desk Call Center with proficient phone assistance plus the expertise to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk is intended for bigger businesses and operates as a seamless supplement to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex network challenges, or be ready in overflow situations when your other support engineers are too busy.
Progent's Help Desk staff of veteran network consultants gives your clients in Dallas or anywhere in the state of Texas fast access to an efficient technical support resource with substantial background delivering telephone-based consulting and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center recognition as a crucial driver of company efficiency, and Progent's policy is to fix rather than simply report technical problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group offers remote and in-depth engineering support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, programming, and education services, visit Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Dallas, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your environment so your network support is proactive rather than reactive. By anticipating potential problems before they evolve into crashes, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also assist with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments powered by a mix of OS platforms.
To get in touch with Progent about emergency online help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Dallas or anywhere in the state of Texas, Progent's online computer support specialists can provide professional and affordable system help the instant your business needs it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity associated with in-person service calls.
Even if your Dallas company has a regular freelance consultant or employs a full time organization that know how to deal with typical computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to address sudden network crises or especially complex integration projects.
Benefits of Progent's IT Support for Organizations in Dallas
Progent's remote technical help services allow your Dallas organization to enjoy the benefits of immediate, enterprise-level IT support without the cost of maintaining an in-house IT staff. Your information system will derive added strategic worth by becoming more available, efficient, and protected. Benefits to your company include:
- Convenient virtual expansion of your local support resources
With most offices in Dallas or anywhere in Texas, nearby network service providers, whether made up of freelance consultants or an in-house maintenance staff, can take care of typical network issues. However, IT crises may strike when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call support professionals offer an easy, fast, and economical solution to supplement your local resources and to convey valuable information to improve your capability to handle future problems in-house.
- Reduced Reliance on Individual Service Providers
For IT support, smaller offices often rely on individual freelance consultants. Although independent service people carry less internal costs than big consulting companies and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback help may require your company to wait for assistance during an IT crisis. As your business expands, network downtime and trouble with critical applications become more costly. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to insure your IT system remains available.
- Create a Solid Basis for Seamless Growth
Businesses often begin with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes often get piled on top of a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such badly designed environments need proper assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network infrastructure that can offer the stable foundation to handle vital business demands and simplify downstream growth.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller offices need guidance and technical education to navigate through an increasingly complicated maze of product options available for accelerating business growth and enhancing efficiency. Businesses do not need a computer engineer who is motivated to resell a specific vendor's technology. IT support and product sales can result in a scenario where the recommended
solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to match technical expertise with the real interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical expertise, refined support tools, and familiarity with corporate IT enable companies to avoid the pitfalls of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a wide range of technical projects for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This means that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every client. The practice of documenting and organizing support records results in more efficient service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.