Fast Online Technical Support for Dallas Texas Information Networks
For companies in Dallas Texas, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the services of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage because they possess the practical experience and are equipped with the sophisticated tools required to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online support firms, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where quick solutions somehow end up as major bills. Progent's skill at disposing of problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized technologies and proven processes which allow the maximum level of effectiveness for remote engineering help and repair for IT systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to access your computer system remotely without compromising network security.
Progent's powerful customer support reporting application keeps extensive histories of the service that Progent's clients have received. Progent's staff engineers have access to the records of assistance delivered to each Progent customer by any engineer. This database of trouble tickets and responses is organized as a conveniently exploitable internal database that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft make available other extensive support databases and allow fast response from vendors' internal engineering staff so Progent's remote consulting experts are able to find optimal resolutions promptly.
Remote services available from Progent to customers in Dallas Texas include:
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Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support engineers can deliver computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad variety of technology support including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to help your business to install, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 planning and upgrade support and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and validates an individual's networking knowledge at the master level. Cisco CCIEs know how to handle even the most difficult challenges occurring in network infrastructure planning, deployment, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying software patches. CCIEs offer exceptional value because their broad expertise allows them to solve problems quickly. In many instances, less experienced service providers can wrestle for many hours or days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment via state-of-the-art on-line troubleshooting technology in order to provide fast, secure, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
City |
Address |
Phone |
Link |
Addison |
5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 |
Addison Network Support Services |
Allen |
1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 |
Allen Network Support Services |
Arlington |
500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 |
Arlington Network Support Services |
Dallas |
3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 |
Dallas Network Support Services |
Fort Worth |
1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 |
Fort Worth Network Support Services |
Garland |
675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 |
Garland Network Support Services |
Irving |
5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 |
Irving Network Support Services |
Plano |
5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 |
Plano Network Support Services |
Southlake |
550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 |
Southlake Network Support Services |
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of connectivity devices. Cisco technology support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points consulting services, Cisco WiFi controllers support Services, Cisco VPN Integration expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
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CISSP and ISSAP Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help you to recover quickly after a serious penetration. Security solutions offered by Progent cover in depth network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; building safe architectures for remote and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and offering 24x7 network monitoring.
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Cloud Integration Solutions

Progent offers expert online support services to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft 365 Exchange Online integration with local Exchange environments,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X specialists offer phone-based support services to address a wide array of information technologies such as system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified administration in environments that include Linux with Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older systems to Windows or Linux-based solutions. Progent's group-based methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent online help resolving problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Mac OS X
Solaris
IBM AIX OS
HP-UX
BSD
SGI/Irix
ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight suite of outsourced network management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow non-disruptive backup and rapid restoration of critical files, apps, system images, plus VMs. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services allow your IT staff to focus on more strategic projects and activities that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured application and enter your password you are requested to confirm your identity via a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used for this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. For details about ProSight Duo identity validation services, see Cisco Duo MFA two-factor authentication services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent�s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you�re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
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Help Desk Services
Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or improving your current one, selecting or customizing Call Center software products to meet the particular demands of your company, or providing temporary phone support staff to supplement your existing Help Desk Call Center team to handle high-demand scenarios such as software migrations, major upgrades, or installing new business software.
Progent's Help Desk staff of seasoned information technology professionals offers your clients in Dallas Texas quick assistance from a dependable technical support resource with substantial experience providing telephone-based help and online diagnostics for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a significant enabler of company productivity, and Progent's target is to fix rather than just report technical issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts Team provides phone-based and in-depth consulting support and training in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To find out more on Progent's expertise, custom development, and training services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver companies in Dallas Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By exposing potential problems before they cause network outages, system monitoring can ward off disruptive and expensive service crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or systems that incorporate a combination of OS platforms.
How Your Dallas Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and new businesses in Dallas Texas, Progent's online network support specialists can deliver effective and economical IT support the moment your organization requires it. More than a decade of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve IT problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Dallas organization deals with a regular freelance support technician or employs an in-house organization that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to deal with unexpected system crises or especially complicated integration projects.
Details of Progent's Online Network Services for Dallas Texas
Progent's phone support, remote repair, system security expertise, and network management services offer companies in Dallas Texas the greatest leverage for your support budget. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can provide your office world class IT support while allowing you to eliminate the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Dallas Texas and is also ideal for customers in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a wide array of Microsoft support tools, service information, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent provides remote support on a minute-by-minute billing plan, so you pay only for the support you use. Progent asks for no minimum fee for online service and asks for no periodic subscription fee for support services provided during normal business hours. This saves you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff professionals with experience in planning, deploying, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support services include system integration, Microsoft Exchange consulting, system security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting expertise for critical business applications. Help available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project Expertise
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Database Administration and Software Design
Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient centralized resource for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that match the specific requirements of your company.
- Sophisticated Online Access Software
Secure remote connectivity allows Progent's support experts to see precisely what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require an expensive personal visit. Sophisticated remote access software and experienced technicians combine to enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum System Availability
For businesses with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious offices whose clients need immediate recourse to a Help Desk service with effective phone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, refined remote support software, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal IT help.
Progent stands out by offering:
- In-depth Knowledge of Microsoft's Full Line of Servers
Progent offers in-depth expertise for Microsoft’s powerful server platforms with services that include Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick fixes so you will not be forced to allow minor problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports transmitted by each staff member to every customer. The discipline of detailing and archiving support records results in more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to offer 24x7 network tracking services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from painful and costly service losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.