Immediate Online Technical Support for Dallas Information Networks
Fast Phone Help for Dallas SystemsFor organizations in Dallas or anywhere in the state of Texas, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced technology required to solve most information system problems rapidly. This reduces immediate costs since solutions use up fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in incidental costs by minimizing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you are charged only for the services that you receive. Unlike many remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where speedy. minor fixes manage to end up as major invoices. Progent's penchant for handling problems efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-tested processes which ensure the highest level of efficiency for online engineering help and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to interface to your company's network remotely without breaching corporate security.

Progent's powerful technical support reporting application keeps extensive histories describing the service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services provided to every Progent customer by every consultant. This database of trouble tickets and repairs is structured as a quickly retrievable support knowledge base that permits Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with key industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to manufacturers' internal support staff so Progent's remote service specialists can find optimal solutions promptly.

Online support services provided by Progent to customers in Dallas and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight line of network management outsourcing services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who lack the budget to assemble and manage an internal Help Desk Call Center but who want fast access to a dependable Help Desk with professional phone assistance as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk software to handle the unique requirements of your company, or adding occasional online staff to reinforce your in-house Help Desk Call Center resources during demanding scenarios such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran information technology experts provides your workers in Dallas or anywhere in the state of Texas quick assistance from an efficient network service group with extensive experience delivering telephone-based consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center recognition as a crucial contributor to business productivity, and Progent's goal is to fix instead of merely annotate technical issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts staff provides remote advanced engineering expertise and training in key application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Dallas, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so your network maintenance is proactive rather than reactive. By detecting emerging problems before they cause crashes, automated monitoring can avoid disruptive and expensive network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate multiple operating systems.
How Your Dallas Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Dallas or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to provide professional and affordable system help the moment your business requires it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Dallas company works with a local independent consultant or maintains an in-house IT staff that can handle day-to-day network problems, Progent’s Microsoft certified engineers can still provide a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to address unexpected network emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Organizations in Dallas
Progent's remote IT consulting services allow your Dallas company to have the advantages of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your network will acquire added business value by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most organizations in Dallas or anywhere in Texas, local computer service providers, whether represented by outside consultants or a full-time maintenance staff, can handle typical technical issues. On the other hand, serious problems sometimes spring up when your regular support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local service technicians. In these situations, Progent's on-call support specialists provide an easy, quick, and affordable way to supplement your local help and to pass on valuable knowledge to increase your capability to deal with future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller businesses often depend on independent freelance service providers. While freelance service people carry less overhead than big support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the lack of fallback personnel may force your business to go without assistance during an IT crisis. As your network grows, network downtime and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers an on-call source of backup service experts to insure your IT system is always up and running.

  • Build a Solid Basis for Smooth Growth
    Businesses typically begin with an information architecture created on a modest budget. Lacking a proper framework, slap-dash repairs often get piled on top of a shaky foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. Such badly built environments require proper assessment, intelligent strategic planning, and wide IT expertise to evolve to a network architecture able to offer the stable foundation to handle current business demands and simplify future growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller offices require guidance and technical education to negotiate an increasingly complex array of technology options available for accelerating business success and improving efficiency. They hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.