Greater Dallas Metro Area Contact Information:

Greater Dallas Metro Area Onsite IT Consulting
Progent locations in the Greater Dallas Metro Area

City Street Address Contact Information
Addison, TX 5080 Spectrum Drive
Addison, Texas, 75001
Sales Phone: 469-317-9411

Link: Addison, TX Network Support Services
Allen, TX 1333 W McDermott Dr
Suite 150
Allen, Texas, 75013
Sales Phone: 469-342-0443

Link: Allen, TX Network Support Services
Dallas, TX 3710 Rawlins St
Suite 1420
Dallas, Texas, 75219
Sales Phone: 214-446-3777

Link: Dallas, TX Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth, TX Network Support Services
Irving, TX 5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75202
Sales Phone: 469-565-9652

Link: Irving, TX Network Support Services
Plano, TX 5700 Granite Pkwy
Suite 200
Plano, Texas, 75024
Sales Phone: 469-929-2939

Link: Plano, TX Network Support Services
Southlake, TX 550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
Sales Phone: 817-756-6968

Link: Southlake, TX Network Support Services

Fast Remote Help for Dallas Computer Networks
Immediate Phone Help for Dallas SystemsFor businesses located in Dallas or anywhere in Texas, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is especially important for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical online support firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick fixes manage to end up as large invoices. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized tools and proven methodologies which permit the highest level of effectiveness for online consulting and repair for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to connect to your company's computer system remotely without breaching network security.

Progent's advanced technical support reporting system maintains thorough histories describing all service that Progent's clients have received. Progent's authorized consultants have access to the history of support provided to each client by any Progent consultant. This history of problems and solutions is structured as a readily accessible support database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's remote service experts are able to determine optimal solutions quickly.

Online support services available from Progent to businesses in Dallas and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who don't have the budget to support an in-house Help Desk Call Center but who need fast access to a reliable Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk software products to meet the unique needs of your corporation, or providing temporary online staff to supplement your internal Call Center group during demanding scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk staff of experienced network experts provides your workers in Dallas or anywhere in the state of Texas quick communication with an effective support resource with extensive background offering phone consulting and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a significant contributor to company performance, and Progent's aim is to resolve instead of simply document network problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers online professional engineering support and education in key business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Dallas, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By anticipating looming issues before they evolve into network outages, proactive monitoring can avoid disruptive and costly service crises. Progent can also deploy network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a variety of platforms.
How Your Dallas Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Dallas or anywhere in the state of Texas, Progent's online computer support specialists are ready to deliver professional and cost-effective IT support whenever your organization has to have it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while avoiding the expense and lost productivity associated with on-premises support calls.

Even if your Dallas business relies on a regular independent consultant or employs a full time organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to handle sudden network emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Offices in Dallas
Progent's online technical help services allow your Dallas business to enjoy the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by becoming more reliable, productive, and protected. Advantages to your company include:

  • Seamless virtual expansion of your on-site support resources
    With most companies in Dallas or anywhere in Texas, local computer support resources, whether made up of freelance consultants or an internal maintenance staff, can handle the majority of technical issues. However, IT crises can occur when your regular resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call service professionals offer a convenient, fast, and affordable way to augment your regular help and to transfer valuable information to improve your ability to resolve future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than larger support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your business to wait for help during an emergency. As your company expands, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service experts to insure your network stays up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Companies often start with an information architecture implemented on a modest budget. Lacking a proper framework, slap-dash fixes often get thrown onto a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These badly designed environments need proper assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a network architecture able to deliver the solid foundation to handle current business requirements and simplify future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller offices need advice and technical education to negotiate an ever more complicated maze of technology options available for accelerating business growth and improving productivity. They hardly need a computer consultant who is trying to sell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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