Fast and Affordable Remote Technical Support for Dallas Texas Computer Networks
For organizations located in Dallas Texas, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online technical support engineers provide exceptional value due to the fact that they have the practical experience and have access to the advanced technology necessary to resolve most network issues quickly. This reduces immediate expenses because solutions require fewer chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's advanced online technical support expertise is especially important for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many remote service companies, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where quick solutions somehow end up as big invoices. Progent's penchant for handling technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and proven methodologies which promote the maximum level of effectiveness for online consulting and repair for information networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the engineers of Progent's Technical Response Center to access your company's environment remotely without violating system security.
Progent's powerful service reporting application maintains thorough histories for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services provided to every client by any engineer. This archive of trouble tickets and solutions is stored as an easily accessible support knowledge base that permits Progent's online technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote service experts are able to arrive at the best resolutions quickly.
Online technical services available from Progent to companies in Dallas Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support professionals can provide computer problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist you with a wide variety of technology support services such as Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop support services to help your company to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and upgrade consulting and Windows 10 configuration consulting, as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network consultants, and certifies an individual's networking skills at the master level. Cisco-qualified CCIEs can resolve the most difficult issues occurring in network planning, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying software patches. CCIEs are an excellent cost-effectiveness because their broad experience allows them to solve problems rapidly. In common cases, less qualified engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of sophisticated on-line support tools to provide efficient, safe, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's market leading selection of connectivity products. Cisco networking expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Access Points consulting expertise, Cisco wireless controllers consulting, Cisco Security and VPN Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to complete the time-critical first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware expert can help you to identify and isolate infected servers and endpoints and guard clean resources from being compromised. If your Dallas network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Help
Progent's ransomware recovery experts can help your Dallas business to rebuild a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's team of IT security specialists have the broad selection of knowledge necessary to reconstruct all vital components of a targeted network quickly and with little data loss. To find out more, see Progent's ransomware removal and operational restoration services.
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of system protection solutions that can bolster the safety of your Windows, macOS and OS X, or Linux environment against attacks or help your business to recover quickly after a damaging breach. Security support services offered by Progent cover in depth information security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced online support services to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft 365 integration with local Exchange,
Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad spectrum of computer technologies including system infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux with Windows, Progent can provide VMware consulting and Citrix support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent offers expert support include:
ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's top enterprises. The ProSight series of network monitoring and management services covers all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow non-disruptive backup and rapid recovery of important files/folders, applications, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides maximizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are on a unit that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register multiple verification devices. For details about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth management reporting tools designed to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Dallas Business Can Contact Progent's Online Service Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the leading professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of experienced network professionals gives your computer users in Dallas Texas fast access to a dependable technical support group with years of background delivering telephone-based support and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a solid enabler of company success, and Progent's intent is to solve instead of merely record technical issues.
- Business Applications Support: Training, Development, and Problem Solving
Progent's Applications Consulting Team offers phone-based professional consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for familiar Microsoft business applications including CRM, Office Project, Office Word, and Microsoft 365 Excel. For additional information concerning Progent's consulting, custom programming, and training services, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Dallas Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By uncovering emerging problems before they grow into downtime, proactive monitoring can minimize disruptive and expensive information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a combination of OS platforms.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Dallas Texas, Progent's online computer support specialists are ready to provide professional and cost-effective system help whenever your business requires it. Over two decades of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your Dallas company deals with a local independent support technician or maintains a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers can still offer an easy and transparent remote extension of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to solve unexpected system emergencies or especially tough integration projects.
Benefits of Progent's IT Support for Companies in Dallas Texas
Progent's remote technical help services allow your Dallas organization to enjoy the advantages of immediate, expert IT support without the cost of managing an in-house IT staff. Your information system will acquire greater strategic worth by becoming more available, efficient, and protected. Advantages to your business include:
- Convenient virtual expansion of your on-site support resources
For most companies in Dallas Texas, local network support resources, whether represented by independent consultants or a full-time IT staff, can solve typical technical problems. On the other hand, IT crises may spring up when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support experts give you a convenient, quick, and affordable solution to supplement your regular help and to pass on valuable knowledge to improve your ability to deal with future issues locally.
- Less Reliance on Freelance Consultants
For IT maintenance, smaller companies commonly depend on individual freelance service providers. Although independent consultants carry smaller internal costs than larger service companies and can afford to charge lower rates, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on a trip, or in class, the lack of backup help may require your business to wait for help during an emergency. As your company expands, system downtime and trouble with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of backup service experts to insure your IT system is always up and running.
- Create a Scalable Basis for Smooth Expansion
Companies often start with an information architecture created on a modest budget. Lacking a robust framework, band-aid fixes can get thrown onto a weak foundation. As a company grows, stability and scalability problems can hinder the success of the business. Such poorly designed environments need careful analysis, intelligent long-term planning, and broad-based technical knowledge to upgrade to a system architecture able to offer the stable foundation to handle vital business demands and simplify downstream growth.
- Interact with Solution Providers Instead of Technology Resellers
Smaller companies require advice and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business growth and enhancing efficiency. They do not need a computer consultant who is attempting to sell a certain vendor's technology. Network consulting and product selling can lead to a situation where the recommended
solution is built around a profitable product instead of the true needs of a client. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align IT expertise with the real needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical experience, refined support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide in-depth support for Microsoft's popular server products with services such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help per minute. As a result, you pay just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services provided during regular working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you won't be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.