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Greater Dallas Metro Area Contact Information:

Fast Remote Help for Dallas Computer Networks
For businesses located in Dallas or anywhere in Texas, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to resolve the majority of information system issues quickly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves additionally in incidental expenses by reducing or avoiding network downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is especially important for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike typical online support firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing eliminate situations where quick fixes manage to end up as large invoices. Progent's skill at handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized tools and proven methodologies which permit the highest level of effectiveness for online consulting and repair for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's online support team to connect to your company's computer system remotely without breaching network security.

Progent's advanced technical support reporting system maintains thorough histories describing all service that Progent's clients have received. Progent's authorized consultants have access to the history of support provided to each client by any Progent consultant. This history of problems and solutions is structured as a readily accessible support database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and permit priority access to vendors' in-house support staff with the result that Progent's remote service experts are able to determine optimal solutions quickly.

Online support services available from Progent to businesses in Dallas and throughout the state of Texas include:

• Certified MS Windows Expertise
  Progent's Microsoft-certified remote support experts offer network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help your company with a broad variety of platform support services including Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Development and Training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a wide range of cost-effective desktop services to assist you business to install, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Windows 10 integration support plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.

• Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and indicates an individual's networking knowledge at the expert level. Cisco CCIEs know how to deal with even the most stubborn issues associated with network planning, deployment, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs represent an excellent value since their depth of expertise enables them to fix problems quickly. In many cases, less experienced consultants can struggle for hours or days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system using advanced remote troubleshooting technology to perform efficient, secure, and economical diagnosis and remediation.

  Progent's CCIEs offer help for all of Cisco's popular family of infrastructure devices by delivering services that include:

  • Cisco ASA Next Generation Firewalls with Firepower Integration and Troubleshooting
  • Cisco Routers Consulting Services
  • Cisco Catalyst Switches Configuration and Maintenance Expertise
  • Cisco Nexus Switches Deployment Expertise
  • Meraki MS Switches Deployment Services
  • Aironet Wireless APs Consulting Expertise
  • Cisco Wireless Controllers Support Services
  • Meraki Wireless APs Consulting Support
  • Cisco Unified Communications Manager/CallManager Integration
  • Cisco Voice over IP Phones and IP Video Phones Consulting and Cisco Wireless VoIP Phone Solutions
  • Cisco Security and VPN Consulting Assistance
  • SIP and CUBE Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Expertise

• CISM and CISSP Certified Network Security Specialists
  Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of system protection services to bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist you to recover rapidly after a serious penetration. Security services available from Progent cover in depth data security assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile connectivity; guarding your email infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.

• Cloud Integration
  Progent can provide advanced remote consulting to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

• VMware Site Recovery Manager and NSX Planning and Deployment
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and manage a disaster recovery system powered by VMware SRM.

  Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.

• UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based support services to cover a broad spectrum of information technologies including system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and easy management in networks that include Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-based approach to resolving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.

  Important Linux platforms for which Progent offers expert support include:
  — RedHat
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware Linux
  — Ubuntu
  

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:

• Help Desk Expertise
  Progent's Help Desk Call Center programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who don't have the budget to support an in-house Help Desk Call Center but who need fast access to a reliable Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to advanced consultants.

  Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or revamping your established organization, selecting or modifying Help Desk software products to meet the unique needs of your corporation, or providing temporary online staff to supplement your internal Call Center group during demanding scenarios like software transitions, major upgrades, or installing new applications.

  Progent's Help Desk staff of experienced network experts provides your workers in Dallas or anywhere in the state of Texas quick communication with an effective support resource with extensive background offering phone consulting and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a significant contributor to company performance, and Progent's aim is to resolve instead of simply document network problems.

• Applications Support: Training, Custom Programming, and Troubleshooting
  Progent's Applications Consulting Team offers online professional engineering support and education in key business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Group.

• Centralized and Automated Administration of Hybrid Cloud Environments
  Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

• Online Hybrid Network Monitoring Services
  Progent offers businesses in Dallas, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By anticipating looming issues before they evolve into network outages, proactive monitoring can avoid disruptive and costly service crises. Progent can also deploy network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a variety of platforms.

Even if your Dallas business relies on a regular independent consultant or employs a full time organization that know how to handle the majority of computer issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to handle sudden network emergencies or particularly complex integration problems.

Benefits of Progent's IT Support for Offices in Dallas
Progent's online technical help services allow your Dallas business to enjoy the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your information system will derive added business value by becoming more reliable, productive, and protected. Advantages to your company include:

• Seamless virtual expansion of your on-site support resources
  With most companies in Dallas or anywhere in Texas, local computer support resources, whether made up of freelance consultants or an internal maintenance staff, can handle the majority of technical issues. However, IT crises can occur when your regular resources are overstretched or absent, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these instances, Progent's on-call service professionals offer a convenient, fast, and affordable way to augment your regular help and to transfer valuable information to improve your ability to resolve future issues in-house.

• Reduced Dependence on Freelance Consultants
  For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than larger support firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the absence of fallback personnel may force your business to wait for help during an emergency. As your company expands, system downtime and problems with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service experts to insure your network stays up and running.

• Build a Scalable Foundation for Smooth Expansion
  Companies often start with an information architecture implemented on a modest budget. Lacking a proper framework, slap-dash fixes often get thrown onto a weak foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These badly designed environments need proper assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a network architecture able to deliver the solid foundation to handle current business requirements and simplify future expansion.

• Work with Solution Providers Instead of Technology Sellers
  Smaller offices need advice and technical education to negotiate an ever more complicated maze of technology options available for accelerating business growth and improving productivity. They hardly need a computer consultant who is trying to sell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Entire Range of Servers
  Progent can provide in-depth expertise for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 R2 integration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

• Value Pricing
  Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.

• Automated Server Monitoring with MS System Center Operations Manager
  Progent is one of the few consulting companies to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.

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