Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Immediate Remote Troubleshooting for Dallas IT Networks
For companies located in Dallas or anywhere in Texas, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking problems, as well as the services of CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and have access to the advanced technology required to resolve most network problems quickly. This lowers immediate costs because service calls require fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization benefits even more in indirect costs by minimizing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's extensive online consulting experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are charged only for the support that you actually get. Unlike many online support firms, Progent imposes no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from situations where fast repairs manage to turn into substantial invoices. Progent's penchant for solving technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and proven processes which allow the maximum degree of effectiveness for online consulting and troubleshooting for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to interface to your company's environment without compromising network security.
Progent's proven technical support reporting application stores thorough records of all support that Progent's customers have been provided. Progent's authorized consultants have access to the records of all help rendered to every Progent customer by every consultant. This archive of issues and solutions is organized as a conveniently retrievable support knowledge base that permits Progent's remote support experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft open up other extensive technical databases and permit quick access to vendors' internal product engineers with the result that Progent's online consulting specialists are able to find optimal resolutions in the least time.
Remote services provided by Progent to companies in Dallas and anywhere in the state of Texas include:
Authorized Windows Support
Progent's Microsoft-certified remote support experts can provide computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable PC desktop services to assist your business to install, configure, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking consultants, and certifies a person's technical skills at the expert level. Cisco CCIEs can handle the most complex issues associated with network infrastructure design, installation, management, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an exceptional value because their broad experience permits them to find solutions for problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can interface to your network via state-of-the-art on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for all of Cisco's popular selection of connectivity appliances. Cisco infrastructure expertise provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Aironet Access Points consulting expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security services that can strengthen the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your company to recuperate rapidly after a damaging breach. Security consulting services available from Progent cover comprehensive data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; setting up firewalls; building secure architectures for off-site and mobile communication; securing your messaging system against viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help businesses of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent runbook for restoring services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad array of information technologies including network architecture, email solutions, network and operational security, plus UNIX and Windows integration. For server consolidation and simplified management in networks that combine Linux with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all key areas of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
How Your Dallas Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for organizations who don't have the money or time to assemble and manage an in-house Call Center but who want quick communication with an effective Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progentís Virtual Call Center is designed for larger companies and acts as a seamless reinforcement of your current Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to handle complex computer system problems, or be available in overflow situations when your ordinary service providers are swamped.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Dallas or anywhere in the state of Texas immediate assistance from an efficient network service resource with substantial experience offering phone consulting and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk recognition as a key enabler of company success, and Progent's goal is to fix rather than just record network problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Group can supply remote advanced engineering support and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers companies in Dallas, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your computer maintenance is proactive and automated. By spotting possible problems before they cause downtime, automated monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on a variety of platforms.
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in Dallas or anywhere in the state of Texas, Progent's phone-based network support engineers can deliver professional and cost-effective IT help the moment your organization requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to solve IT problems rapidly while avoiding the expense and lost productivity that comes with on-site service calls.
Even if your Dallas office deals with a local independent consultant or maintains an in-house IT staff that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the availability or the knowledge to solve sudden network crises or particularly complex integration problems.
Advantages of Progent's IT Support for Businesses in Dallas
Progent's remote support services enable your Dallas organization to realize the advantages of on-call, enterprise-grade network support without the cost of managing a full-time IT organization. Your network will acquire greater strategic value by being more reliable, efficient, and secure. Benefits to your company include:
- Seamless remote extension of your on-site IT resources
With most organizations in Dallas or anywhere in Texas, local computer support providers, whether represented by freelance consultants or a full-time IT staff, can deal with the majority of technical problems. On the other hand, major troubles sometimes spring up when your regular resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service people. In these instances, Progent's online support professionals give you a convenient, fast, and economical solution to augment your regular resources and to transfer valuable information to increase your ability to deal with downstream problems locally.
- Less Reliance on Individual Consultants
For IT maintenance, smaller businesses often rely on individual freelance service providers. While independent service people have less overhead than big support companies and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of reserve personnel may require your business to go without assistance during an IT crisis. As your business expands, network downtime and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of backup support expertise to make sure your IT system remains available.
- Build a Scalable Foundation for Smooth Growth
Companies often begin with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash repairs often get thrown on top of a shaky foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. Such badly designed environments require proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle vital business requirements and facilitate downstream expansion.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller offices need advice and technical education to navigate through an ever more complex maze of product alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed
solution is designed around a profitable product rather than the true needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the real interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned support software, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional experience, at the forefront of IT service, performing a broad range of technical projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be tempted to allow simple problems to stay unaddressed.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports sent by every consultant to each client. The discipline of detailing and organizing support activity results in more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.