For small and midsize companies located in Dallas Texas, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity problems, plus the services of CISSP-certified security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online support services offer excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to solve the majority of information system problems quickly. This lowers direct costs since service calls accumulate a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect costs by reducing or eliminating system outages and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's billing model for remote support is structured to get the most out of your network support dollar. Progent charges per minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many online support companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing avoid scenarios where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for handling technical issues quickly translates into your company conserving money.
Progent's Online Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and proven methodologies that allow the maximum level of effectiveness for remote technical support and troubleshooting for small company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's remote service group to interface to your company's system remotely without compromising corporate security.
Progent's proprietary technical support database application stores comprehensive histories describing all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services provided to each Progent customer by every engineer. This database of issues and fixes is stored as a quickly searchable support knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available other vast technical support databases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting experts are able to come up with optimal solutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Dallas Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's phone-based technical service experts have certified skills in a comprehensive array of disciplines. This broad range of technical skills permits Progent's consultants to handle practically any emergency that may crop up in a small business information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, CCVP, and Design Associate.
To help clients with mixed-OS networks, Progent also provides the support of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based services provided by Progent to small businesses in Dallas include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of computer technology such as network infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from legacy systems to the latest MS Windows or Linux solutions. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing anomalies affecting UNIX/Linux systems based on popular versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve the most intractable challenges associated with network infrastructure design, deployment, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. CCIEs are an excellent cost-effectiveness because their deep experience allows them to fix even the most intractable problems quickly. In common instances, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few service providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers fast telephone contact with a Cisco authorized CCIE so your company can receive urgent help for complex network problems that are crippling worker efficiency but are beyond the experience of your regular network service resources. Progent's CCIE support experts can tie into your computer system via state-of-the-art remote support tools in order to provide quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online support experts offer computer system troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop support including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISSP and ISSAP security consultants offer a range of system protection services to strengthen the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your business to clean up rapidly after a serious breach. Security consulting services offered by Progent cover comprehensive security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; securing your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting experts for contract projects that small businesses frequently need. Progent's rates for longer-term consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Dallas Texas Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service options for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who don't have the budget to build and maintain an in-house Help Desk Call Center but who want quick response from an efficient Help Desk with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk Call Center or revamping your current one, selecting or customizing Help Desk software to handle the particular requirements of your company, or adding occasional phone support staff to supplement your internal Help Desk Call Center group to handle high-demand events like software transitions, mass upgrades, or installing brand new business software.
Progent's Call Center team of veteran network consultants offers your computer users in Dallas Texas instant assistance from an efficient network service resource with substantial background offering telephone-based consulting and remote diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk recognition as a crucial enabler of business performance, and Progent's intent is to fix rather than just document technical issues.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers phone-based and in-depth engineering support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Excel. For more information about Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the artistic facets of Apple Mac computing by offering remote consulting support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a range of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide businesses in Dallas Texas online network monitoring support based on MS Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your IT support is proactive rather than reactive. By detecting potential trouble spots before they evolve into full-scale emergencies, system monitoring can head off stressful and expensive service crises. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks that support a combination of operating systems.
To contact Progent about urgent remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services