For small businesses located in Dallas or anywhere in the state of Texas, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISSP and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online technical support engineers represent exceptional value because they are equipped with the practical background and the advanced tools to solve most information system issues quickly. Efficient support lowers direct expenses since service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your location. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and de-focused management.
Progent's billing policy for online help is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike many remote service organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast repairs somehow turn into big bills. Progent's penchant for dealing with problems quickly translates into your company saving cash.
Progent's Remote Support Tools
Over time, Progent has refined a collection of optimized technologies and proven processes that promote the highest degree of effectiveness for remote engineering help and repair for small business information networks. Progent provides secure VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to connect to your computer system without breaching system security.
Progent's advanced service reporting application stores comprehensive documentation of all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of support rendered to each client by every Progent consultant. This history of issues and responses is structured as an easily exploitable internal knowledge base that allows Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to additional extensive technical support databases and allow fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Dallas or anywhere in Texas or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's online support professionals have advanced credentials in a comprehensive array of technologies. This broad range of technical skills permits Progent's engineers to address practically any problem that may occur in a small company network. Certifications held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.
To provide assistance to companies with multi-platform networks, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services available from Progent to clients in Dallas and throughout the state of Texas include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad array of computer technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency online help for analyzing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and validates an individual's technical knowledge at the master level. Cisco CCIEs know how to handle the most intractable challenges occurring in network planning, installation, administration, security, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs provide exceptional value since their deep experience allows them to resolve even the most difficult problems rapidly. In common instances, less qualified service providers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes.
Few service firms make Cisco CCIEs available to help small and medium sized companies. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive immediate support for complex network issues that are crippling worker productivity but are beyond the comfort zone of your local computer service group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your environment using state-of-the-art on-line troubleshooting technology to provide efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading selection of networking products such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Certified Windows Expertise
Progent's Microsoft-expert online service experts can deliver computer system repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and deployment,
Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a full array of remote desktop support such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP and ISSAP network security engineers can provide a range of system protection solutions to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or assist you to clean up quickly following a damaging penetration. Security support services available from Progent include: thorough security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile access; defending your email infrastructure against spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses often request. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of information technology enables clients to complete major projects economically and on time. Progent's special online engineering services include:
How Your Dallas Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk support programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk support services are intended for small organizations who lack the resources to build and maintain an internal Call Center but who require fast access to a dependable Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can guide you in establishing an efficient new Help Desk Call Center or enhancing your current organization, selecting or customizing Help Desk application software to address the special requirements of your corporation, or providing temporary online personnel to work with your in-house Call Center group during demanding situations like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned information technology consultants gives your customers in Dallas or anywhere in the state of Texas immediate communication with an efficient network service group with extensive background providing phone support and online repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of business success, and Progent's policy is to resolve instead of just track IT problems.
Business Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting Team can supply remote professional engineering expertise and training in key business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Microsoft Office Excel. To read more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the imaginative aspect of Macintosh systems by providing remote help services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific procedures like scanning or digitizing audio/video or configuring an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Dallas, or anywhere in the state of Texas, online network monitoring support powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your computer maintenance is proactive and automated. By exposing potential problems before they cause network outages, remote monitoring can ward off disruptive and expensive information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services