For small businesses in Dallas Texas, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.
Progent's online support services represent exceptional value because they are equipped with the practical experience and the advanced technology to solve the majority of network issues quickly. Efficient support lowers immediate costs since service calls accumulate fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where quick repairs manage to end up as major bills. Progent's skill at solving technical issues efficiently translates into your business spending less cash.
Progent's Remote Support Tools
Over time, Progent has refined a set of customized tools and proven processes that promote the maximum level of effectiveness for remote technical support and repair for small and midsize company IT systems. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to access your company's environment without violating system security.
Progent's sophisticated service database application includes extensive documentation of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of assistance delivered to each client by any Progent consultant. This history of trouble tickets and solutions is structured as a conveniently exploitable internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast access to manufacturers' internal support staff with the result that Progent's online service experts are able to arrive at the most efficient solutions in the least time.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Dallas Texas or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, go to Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive set of technologies. This wide range of IT skills enables Progent's consultants to resolve almost any emergency that may take place in a small or midsize company information system. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to clients with multi-operating system networks, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Online support services provided by Progent to clients in Dallas include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of computer technology such as system infrastructure, email solutions, network and operational security, UNIX/Linux and Windows integration, VMware technologies for server economization and easy administration, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-based approach to solving network issues promotes quick escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking professionals, and certifies a consultant's technical skills at the expert level. CCIEs know how to handle the most intractable challenges surrounding network planning, installation, maintenance, protection, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. CCIEs offer excellent value because their deep experience allows them to resolve the most difficult problems rapidly. In common instances, less seasoned engineers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can get timely assistance for serious network infrastructure problems that are impacting business productivity but are beyond the experience of your ordinary IT support personnel. Progent's Cisco-qualified CCIE engineers can tie into your network by means of advanced remote troubleshooting technology to perform fast, secure, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of connectivity products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Certified MS Windows Support
Progent's Microsoft-certified remote service engineers offer computer system troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help you with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of online PC desktop consulting and support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISM and CISSP Premier System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security services that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist you to clean up quickly after a serious breach. Security solutions available from Progent cover comprehensive network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; setting up firewalls; building safe mechanisms for off-site and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help companies of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent offers the services of world-class online consulting professionals for contract IT projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Dallas Texas Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk support alternatives for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who don't have the money or time to build and maintain an in-house Help Desk but who require fast access to a dependable Call Center with professional phone support plus the in-depth expertise to escalate the most challenging problems to advanced engineers.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk or revamping your existing one, identifying or enhancing Call Center software to handle the special demands of your corporation, or adding temporary online staff to reinforce your internal Help Desk team to deal with high-demand situations like software transitions, major updates, or installing new applications.
Progent's Call Center team of veteran information technology experts offers your workers in Dallas Texas quick assistance from a large network service resource with years of background providing telephone-based help and online diagnostics for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a significant contributor to company productivity, and Progent's aim is to solve and not just annotate network issues.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides phone-based advanced engineering support and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Office Word, and Excel. To learn additional information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac professionals can support the creative elements of Macintosh computing by delivering phone-based help services and training in graphics, audio, and video. Progent's support professionals offer help in a large selection of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio or video or putting together an audio/video post production lab.
Online Network Monitoring Services
Progent offers companies in Dallas Texas remote computer system monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to suit your business so your computer maintenance is proactive and automated. By exposing looming issues before they expand into full-scale emergencies, remote monitoring can head off inconvenient and costly information system failures. Progent can also deploy network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate multiple OS platforms.
To contact Progent about emergency online help with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services