Fast Online Consulting for Dallas Texas UNIX, Linux, or Solaris SystemsFor small and midsize companies in Dallas Texas, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to help with high-level security design and disaster recovery planning.

Progent's remote technical support engineers offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to solve most network problems rapidly. This reduces direct costs since service calls require a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your company saves even more with indirect costs by minimizing or avoiding network outages and associated costs stemming from business disruption, upset clients, idle workers, and de-focused executives.

Progent's billing policy for online support is designed to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you pay only for the services that you receive. In contrast to many remote support organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor fixes manage to turn into major bills. Progent's skill at handling problems efficiently translates into your business conserving cash.

Progent's Online Service Technologies
Over the years, Progent has fine tuned an array of customized tools and field-tested methodologies that permit the highest degree of efficiency for remote help and repair for small company information systems. Progent offers secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to access your company's network remotely without breaching system security.

Progent's advanced service database system maintains thorough histories of all service that Progent's customers have been provided. Progent's staff service personnel have access to the details of services delivered to every Progent customer by every Progent consultant. This archive of trouble tickets and solutions is structured as a readily exploitable support database that allows Progent's remote support experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to other vast technical support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's online consulting specialists are able to find the best resolutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote services in Dallas Texas or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT help, go to Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's online technical service experts offer certified skills in a comprehensive set of products and technologies. This broad scope of capability enables Progent's consultants to address practically any problem likely to occur in a small business information system. Certifications held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.

To support businesses with mixed-operating system environments, Progent also offers access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online technical support services provided by Progent to small businesses in Dallas include:

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses often need. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these important fields of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center support programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk services are designed for smaller businesses who lack the budget to assemble and manage an internal Help Desk but who need fast access to an effective Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk or revamping your established one, identifying or modifying Help Desk software to meet the particular needs of your business, or adding occasional online personnel to reinforce your existing Help Desk Call Center group to deal with high-demand scenarios such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your customers in Dallas Texas quick contact with an efficient technical support group with substantial experience delivering phone help and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk recognition as a major driver of company success, and Progent's policy is to solve rather than just record technical issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth engineering expertise and training in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and Excel. To learn more information concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can nurture the imaginative components of Macintosh systems by offering phone-based help support and education in graphics, audio, and video. Progent's consultants can provide help in a variety of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as capturing or digitizing audio/video or setting up an audio/video post production studio.

    Online Network Monitoring Services
    Progent can provide companies in Dallas Texas remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By spotting emerging problems before they expand into network outages, proactive monitoring can head off stressful and costly network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments based on a mix of OS platforms.

How Your Dallas Texas Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services

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