For small companies located in Dallas or anywhere in the state of Texas, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the services of CISA and CISSP-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support services offer exceptional value because they have the practical background and the sophisticated tools to resolve the majority of network problems quickly. Efficient support reduces immediate costs because solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent bills by the minute for phone consulting, so you owe exclusively for the services that you receive. In contrast to many remote service firms, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing save you from situations where quick solutions manage to turn into major tabs. Progent's penchant for dealing with problems efficiently results in your business saving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed a set of customized tools and field-tested methodologies that permit the highest level of effectiveness for remote consulting and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to interface to your company's environment remotely without violating system security.
Progent's highly evolved customer support reporting application stores comprehensive records for all support that Progent's customers have received. Progent's authorized consultants have access to the records of assistance delivered to each client by any consultant. This archive of trouble tickets and resolutions is structured as a readily accessible internal knowledge base that permits Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Dallas or anywhere in Texas or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote network support engineers have credentials in a comprehensive array of technologies. This broad range of IT skills permits Progent's engineers to manage virtually any crisis that may occur in a small or midsize business network. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To help clients with multi-operating system environments, Progent also offers the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to companies in Dallas and anywhere in the state of Texas include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide array of information technology including network infrastructure, email solutions, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-based approach to solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco CCIE credential is the premier recognition for networking consultants, and indicates a person's technical skills at the master level. Cisco CCIEs know how to deal with the most complex challenges encountered in network planning, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs provide exceptional value since their broad experience permits them to solve the most intractable problems rapidly. In common cases, less experienced service providers can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone access to a CCIE so you can receive timely support for serious network infrastructure problems that are crippling worker productivity but are outside the comfort zone of your regular network support group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your environment via state-of-the-art on-line support technology to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified MS Windows Support
Progent's Microsoft-expert remote service engineers can provide computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting engineers who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server application development,
Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of remote desktop support such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and ISSAP network security consultants can provide a range of security solutions to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies often need. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Dallas Company Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk programs for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are well suited for smaller companies who lack the money or time to create an internal Call Center but who require fast communication with an efficient Help Desk with professional phone support plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Call Center is intended for larger businesses and operates as a transparent reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as an escalation resource to resolve the toughest network issues, or be ready in those situations when your ordinary resources are swamped.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk or enhancing your existing one, identifying or customizing Help Desk software products to address the special requirements of your corporation, or providing occasional phone support staff to work with your existing Help Desk resources during demanding scenarios like software migrations, mass upgrades, or installing new business software.
Progent's Help Desk staff of seasoned information technology consultants provides your customers in Dallas or anywhere in the state of Texas instant access to a large technical support resource with years of background offering phone support and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center recognition as a solid contributor to business performance, and Progent's target is to solve instead of just record network problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting staff provides remote and in-depth engineering expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To learn additional information about Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac experts can nurture the creative aspect of Macintosh environments by offering remote help support and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio or video or integrating an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Dallas, or anywhere in the state of Texas, remote network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your network maintenance is proactive rather than reactive. By uncovering looming trouble spots before they evolve into network outages, proactive monitoring can ward off stressful and expensive network failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks based on a variety of OS platforms.
To contact Progent about emergency online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services