For small businesses in Dallas Texas, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer exceptional value because they have the real-world experience and the advanced tools to solve the majority of information system problems rapidly. This reduces direct expenses because service calls require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for online support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe just for the services that you actually get. Unlike many remote support organizations, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick fixes manage to end up as large invoices. Progent's skill at dealing with problems efficiently results in your company saving money.
Progent's Online Technical Support Tools
Over time, Progent has developed an array of customized technologies and proven processes which ensure the highest degree of effectiveness for online help and repair for small and midsize business information systems. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology enables the experts of Progent's Technical Response Center to interface to your company's computer system without breaching corporate security.
Progent's advanced service reporting system maintains detailed documentation for the support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of assistance delivered to each customer by any engineer. This database of anomalies and fixes is organized as a quickly searchable support database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online consulting experts can come up with optimal resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Dallas Texas or to find out additional information about Progent's online support options, contact Progent at
Online Support Services Provided by Progent
Progent's phone-based network support experts possess advanced credentials in a comprehensive array of products and technologies. This wide range of capability enables Progent's engineers to address almost any crisis likely to crop up in a small company network. Credentials held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-OS networks, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to small businesses in Dallas include:
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Progent also can deliver a wide array of remote desktop support services such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or revamping your established organization, evaluating or customizing Call Center software products to meet the unique requirements of your business, or providing temporary online personnel to supplement your existing Help Desk Call Center team to handle unusually busy events like software transitions, major upgrades, or installing new applications.
Progent's Call Center team of experienced information technology consultants provides your workers in Dallas Texas instant communication with a reliable network service resource with substantial experience delivering telephone-based support and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's intent is to fix and not merely record network problems.
Progent's Apple Mac professionals can nurture the artistic elements of Mac environments by offering remote help services and training in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Dallas Texas online computer system monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause crashes, automated monitoring can minimize disruptive and expensive network failures. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support a mix of operating systems.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |