For small and midsize businesses located in Dallas Texas, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and business continuity preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and the sophisticated technology to resolve most network problems rapidly. This lowers immediate expenses since solutions accumulate a smaller number of billable minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with indirect costs by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for online help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. In contrast to many remote service firms, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and simple model for pricing avoid scenarios where speedy. minor solutions somehow turn into major invoices. Progent's penchant for handling problems quickly translates into your company spending less money.
Progent's Online Service Tools
Over the years, Progent has developed a set of customized tools and field-tested processes which allow the maximum level of effectiveness for remote help and repair for small company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the consultants of Progent's remote service group to communicate with your network remotely without violating corporate security.
Progent's proprietary customer support database system maintains comprehensive records of all service that Progent's clients have been provided. Progent's team consultants have access to the records of assistance delivered to every Progent customer by every Progent engineer. This history of anomalies and resolutions is organized as a quickly retrievable internal database that allows Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's online service experts are able to find the most efficient solutions promptly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Dallas Texas or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's phone-based consulting professionals have certified skills in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to address almost any problem that may crop up in a small company information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help clients with mixed-operating system environments, Progent also provides the services of engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based support services provided by Progent to customers in Dallas include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a wide array of information technology such as network infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and easy management, and transitioning from legacy applications to current Windows or Linux-powered environments. Progent's group-based methodology for solving network issues enables fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:
Major Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network engineers, and certifies an individual's network technology skills at the expert level. Cisco qualified CCIEs can handle the most intractable challenges surrounding network design, integration, administration, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer exceptional value since their deep experience permits them to find solutions for the most complex problems rapidly. In typical instances, less qualified engineers can wrestle for hours or days with the same problems that a Cisco CCIE can fix in minutes.
Few support providers make CCIEs accessible to help small and medium sized businesses. Progent offers quick telephone access to a CCIE so you can receive timely assistance for complex network infrastructure problems that are impacting worker efficiency but are outside the scope of your ordinary IT support providers. Progent's CCIE consultants can connect to your network via the latest remote troubleshooting technology to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN solutions.
Certified MS Windows Experts
Progent's Microsoft-expert remote support experts can provide network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help your company with a wide variety of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop services such as Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP network security engineers offer a range of system protection solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist you to clean up quickly after a serious breach. Security consulting services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from virus and worm attacks; integrating firewalls; establishing secure architectures for remote and mobile communication; guarding your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting services to help companies of all sizes connect their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting experts for contract IT projects that small businesses frequently request. Billing rates for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on schedule. Progent's special online consulting solutions include:
How Your Dallas Texas Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center support programs for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk support services are designed for smaller companies who lack the money or time to create an in-house Help Desk but who require fast access to a dependable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Call Center or improving your established organization, identifying or modifying Help Desk Call Center software products to handle the special demands of your company, or providing occasional online staff to reinforce your existing Help Desk Call Center team to deal with unusually busy events like software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of seasoned network professionals provides your customers in Dallas Texas instant assistance from an effective support resource with substantial experience offering telephone-based consulting and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a major driver of company success, and Progent's policy is to solve instead of merely document IT issues.
Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting staff provides online professional engineering expertise and education in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and MS Excel. To learn more concerning Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the creative facets of Apple Mac systems by offering remote help services and education in graphics, sound, and motion video. Progent's consultants offer expertise in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special projects like scanning or digitizing audio or video or integrating an audio/video production facility.
Online Network Monitoring Services
Progent offers companies in Dallas Texas online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By uncovering possible issues before they result in network outages, automated monitoring can ward off disruptive and costly service failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a mix of OS platforms.
To contact Progent about urgent remote help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services