For small businesses in Dallas Texas, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers offer exceptional value because they have the real-world experience and the advanced tools to solve the majority of information system problems rapidly. This reduces direct expenses because service calls require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and associated losses due to business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for online support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe just for the services that you actually get. Unlike many remote support organizations, Progent requires no startup fee or minimum payments. Progent's one-minute granularity and simple model for pricing do away with scenarios where quick fixes manage to end up as large invoices. Progent's skill at dealing with problems efficiently results in your company saving money.
Progent's Online Technical Support Tools
Over time, Progent has developed an array of customized technologies and proven processes which ensure the highest degree of effectiveness for online help and repair for small and midsize business information systems. Progent provides secure VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology enables the experts of Progent's Technical Response Center to interface to your company's computer system without breaching corporate security.
Progent's advanced service reporting system maintains detailed documentation for the support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of assistance delivered to each customer by any engineer. This database of anomalies and fixes is organized as a quickly searchable support database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit fast response from manufacturers' internal support staff with the result that Progent's online consulting experts can come up with optimal resolutions promptly.
Initiate Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in Dallas Texas or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.
Online Support Services Provided by Progent
Progent's phone-based network support experts possess advanced credentials in a comprehensive array of products and technologies. This wide range of capability enables Progent's engineers to address almost any crisis likely to crop up in a small company network. Credentials held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help clients with multi-OS networks, Progent also offers the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to small businesses in Dallas include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide spectrum of information technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy management, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's team-based approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network consultants, and certifies a consultant's technical skills at the expert level. Cisco CCIEs can deal with even the most complex challenges occurring in network design, integration, management, protection, and repair. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience enables them to find solutions for the most difficult problems quickly. In many cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so you can receive timely support for serious network issues that are crippling worker productivity but are outside the scope of your local network maintenance providers. Progent's Cisco-qualified CCIE consultants can communicate with your network using the latest on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's market leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified MS Windows Experts
Progent's Microsoft-certified online support experts can deliver network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support engineers who can help your company with a wide range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and deployment, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of remote desktop support services such as Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP and ISSAP security consultants offer a range of system protection services to strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or help your company to clean up quickly after a damaging breach. Security support services offered by Progent include: in depth network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting professionals for special IT projects that small businesses frequently request. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Dallas Texas Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk services are a convenient solution for small organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want fast response from an effective Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in creating an efficient new Help Desk or revamping your established organization, evaluating or customizing Call Center software products to meet the unique requirements of your business, or providing temporary online personnel to supplement your existing Help Desk Call Center team to handle unusually busy events like software transitions, major upgrades, or installing new applications.
Progent's Call Center team of experienced information technology consultants provides your workers in Dallas Texas instant communication with a reliable network service resource with substantial experience delivering telephone-based support and remote troubleshooting for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a significant driver of company productivity, and Progent's intent is to fix and not merely record network problems.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Team provides phone-based professional engineering expertise and training in specific business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers expertise, programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, MS Word, and Excel. To find out more concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can nurture the artistic elements of Mac environments by offering remote help services and training in graphics, audio, and motion video. Progent's support professionals offer help in a large selection of Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects like scanning or digitizing audio/video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Dallas Texas online computer system monitoring services based on Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so your IT maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause crashes, automated monitoring can minimize disruptive and expensive network failures. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support a mix of operating systems.
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services