UNIX, Linux, Sun Solaris, Mac OS X Support

For small and midsize businesses located in Dallas Texas, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity planning.

Progent's online technical support engineers offer exceptional value because they are equipped with the real-world background and the advanced technology to resolve the majority of network problems rapidly. Efficient support lowers direct expenses because solutions require a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's billing policy for online help is structured to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you are billed only for the support that you actually get. Unlike typical remote service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick fixes manage to end up as large tabs. Progent's skill at handling technical issues quickly results in your business saving cash.

Progent's Remote Support Technologies
Over the years, Progent has refined a set of optimized tools and field-proven processes that promote the maximum degree of effectiveness for remote engineering help and repair for small business IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to access your computer system remotely without violating corporate security.

Progent's advanced service reporting system keeps detailed records describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of services delivered to each Progent client by any engineer. This history of issues and repairs is organized as an easily exploitable support database that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional vast support databases and allow priority response from manufacturers' internal engineering staff so Progent's online service specialists can arrive at optimal resolutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Dallas Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT help, visit Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's remote support professionals possess certified skills in an extensive array of technologies. This wide range of technical skills enables Progent's engineers to manage practically any problem likely to take place in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.

To help companies with mixed-operating system networks, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services provided by Progent to companies in Dallas include:

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a broad array of computer technology including network architecture, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from older systems to current MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.

  Progent's UNIX/Linux support engineers can offer urgent phone-based help for analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux platforms for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and certifies a consultant's technical knowledge at the expert level. CCIEs can resolve the most complex challenges surrounding network infrastructure planning, integration, management, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and developing workarounds or locating program patches. CCIEs offer exceptional cost-effectiveness since their broad expertise enables them to solve even the most complex problems quickly. In many cases, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting firms make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone contact with a Cisco-qualified CCIE so your company can get urgent help for serious network infrastructure issues that are hurting worker productivity but are outside the comfort zone of your regular network service providers. Progent's Cisco-qualified CCIE support experts can connect to your network using the latest on-line support tools to provide quick, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network products.

• Certified MS Windows Experts
  Progent's Microsoft-premier remote service engineers can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration support, SharePoint 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a wide array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

• CISSP, ISSAP, and CISM Premier Network Security Engineers
  Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist your business to recuperate rapidly following a damaging breach. Security support services available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recuperation from malicious assaults; installing firewalls; establishing safe architectures for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.

• Help Desk Call Center Expertise
  Progent's Help Desk support programs for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are designed for smaller organizations who don't have the resources to support an internal Help Desk but who want fast communication with an efficient Help Desk with proficient phone assistance plus the technical depth to escalate complex problems to high-level consultants.

  Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or revamping your established organization, identifying or enhancing Help Desk software products to handle the particular demands of your corporation, or adding occasional online personnel to work with your in-house Call Center resources during unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new business software.

  Progent's Help Desk team of experienced network experts gives your workers in Dallas Texas instant contact with a dependable support resource with substantial background providing phone help and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a crucial contributor to company success, and Progent's policy is to resolve rather than simply report IT issues.

• Business Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, MS Word, and Office Excel. To find out additional information on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

  Progent's Mac experts can support the artistic elements of Apple Mac environments by delivering remote consulting services and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio/video or configuring an audio/video production facility.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in Dallas Texas remote network monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By spotting potential issues before they grow into full-scale emergencies, system monitoring can avoid inconvenient and costly information system failures. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that support multiple operating systems.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.