For small and midsize businesses located in Dallas Texas, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity planning.
Progent's online technical support engineers offer exceptional value because they are equipped with the real-world background and the advanced technology to resolve the majority of network problems rapidly. Efficient support lowers direct expenses because solutions require a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally with indirect costs by reducing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for online help is structured to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you are billed only for the support that you actually get. Unlike typical remote service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent scenarios where quick fixes manage to end up as large tabs. Progent's skill at handling technical issues quickly results in your business saving cash.
Progent's Remote Support Technologies
Over the years, Progent has refined a set of optimized tools and field-proven processes that promote the maximum degree of effectiveness for remote engineering help and repair for small business IT systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to access your computer system remotely without violating corporate security.
Progent's advanced service reporting system keeps detailed records describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of services delivered to each Progent client by any engineer. This history of issues and repairs is organized as an easily exploitable support database that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key industry leaders including Cisco and Microsoft make available additional vast support databases and allow priority response from manufacturers' internal engineering staff so Progent's online service specialists can arrive at optimal resolutions in the least time.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Dallas Texas or to learn additional information about Progent's online support options, contact Progent at
Online Technical Support Services Offered Progent
Progent's remote support professionals possess certified skills in an extensive array of technologies. This wide range of technical skills enables Progent's engineers to manage practically any problem likely to take place in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To help companies with mixed-operating system networks, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services provided by Progent to companies in Dallas include:
Progent's UNIX/Linux support engineers can offer urgent phone-based help for analyzing anomalies affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Progent also offers a wide array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk or revamping your established organization, identifying or enhancing Help Desk software products to handle the particular demands of your corporation, or adding occasional online personnel to work with your in-house Call Center resources during unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced network experts gives your workers in Dallas Texas instant contact with a dependable support resource with substantial background providing phone help and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a crucial contributor to company success, and Progent's policy is to resolve rather than simply report IT issues.
Progent's Mac experts can support the artistic elements of Apple Mac environments by delivering remote consulting services and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like capturing or digitizing audio/video or configuring an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide businesses in Dallas Texas remote network monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to suit your environment so that your network maintenance is proactive and automated. By spotting potential issues before they grow into full-scale emergencies, system monitoring can avoid inconvenient and costly information system failures. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that support multiple operating systems.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |