For small companies located in Dallas or anywhere in the state of Texas, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft platforms. Progent has provided online support to businesses in all 50 states in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the services of CISA and CISSP-certified security consultants to handle high-level security design and business continuity planning.
Progent's online support engineers represent exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most information system issues rapidly. This reduces immediate expenses because solutions accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in indirect expenses by minimizing or eliminating system downtime and related losses due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's pricing policy for remote support is designed to maximize the impact of your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you actually get. Unlike many remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent situations where quick solutions somehow turn into major invoices. Progent's skill at dealing with technical issues efficiently translates into your business conserving cash.
Progent's Online Technical Support Tools
Over time, Progent has developed a set of optimized tools and proven processes which ensure the maximum degree of effectiveness for online engineering help and repair for small company computer systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN access enables the consultants of Progent's Technical Response Center to access your system remotely without violating network security.
Progent's highly evolved customer support database application includes detailed histories of the support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of services provided to each client by every Progent engineer. This history of problems and responses is organized as an easily exploitable support database that allows Progent's online support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other vast technical support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Dallas or anywhere in Texas or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, visit Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's phone-based network support engineers offer certified skills in a comprehensive set of disciplines. This breadth of IT skills allows Progent's engineers to address virtually any emergency likely to take place in a small company information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, and Design Associate.
To provide assistance to businesses with multi-platform networks, Progent also offers the services of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Online technical support services provided by Progent to customers in Dallas and throughout the state of Texas include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services cover a wide range of information technology such as network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and easy management, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's team-based approach to resolving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving anomalies affecting UNIX/Linux systems based on leading versions of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure engineers, and indicates a person's network technology knowledge at the master level. CCIEs can deal with even the most intractable issues occurring in network infrastructure design, integration, administration, security, and repair. CCIEs operate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating program updates. Cisco CCIEs offer exceptional value since their broad expertise permits them to solve even the most complex problems rapidly. In typical cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support organizations make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent offers fast phone contact with a Cisco CCIE so your company can get timely help for complex network problems that are hurting business productivity but are not within the comfort zone of your ordinary computer support providers. Progent's CCIE support experts can connect to your network using state-of-the-art on-line troubleshooting technology in order to provide fast, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Authorized MS Windows Support
Progent's Microsoft-premier online service engineers offer computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration,
Skype for Business planning and deployment support, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of remote PC desktop services including Windows 7 migration, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISSP and ISSAP network security consultants offer a range of system protection solutions to enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against attacks or help your company to clean up rapidly following a damaging penetration. Security consulting services offered by Progent cover comprehensive network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; installing firewalls; building secure architectures for remote and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine physical resources along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the skills of world-class remote consulting experts for contract projects that small companies often need. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Dallas Company Can Contact Progent's Online Service Experts
Call Center Support
Progent's Help Desk support alternatives for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center services are ideal for small organizations who don't have the money or time to assemble and manage an internal Help Desk but who want quick access to an efficient Call Center with proficient phone support as well as the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation tool for handling service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in building an efficient new Help Desk or revamping your current organization, identifying or customizing Call Center software products to address the special demands of your company, or providing temporary online personnel to reinforce your internal Help Desk team to deal with high-demand situations like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology professionals gives your customers in Dallas or anywhere in the state of Texas quick contact with an efficient support resource with years of experience delivering phone consulting and online troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a significant contributor to company productivity, and Progent's policy is to resolve and not just record IT issues.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group offers online and in-depth consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and Office Excel. To learn more on Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the artistic aspect of Macintosh environments by providing remote consulting support and education in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent offers businesses in Dallas, or anywhere in the state of Texas, online network and server monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering potential problems before they evolve into full-scale emergencies, remote monitoring can avoid stressful and costly network crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments based on a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive, #1000e
Addison, Texas, 75001
||Addison, TX Network Support Services
||1333 W McDermott Dr, Suite 150
Allen, Texas, 75013
||Allen, TX Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, Texas, 75219
||Dallas, TX Network Support Services
||420 Throckmorton Street, Suite 200
Fort Worth, Texas, 76102
||Fort Worth, TX Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, Texas, 75039
||Irving, TX Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, Texas, 75024
||Plano, TX Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, Texas, 76092
||Southlake, TX Network Support Services