For small and midsize businesses in Dallas Texas, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the services of CISSP-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's remote support services represent excellent value because they have the practical experience and the sophisticated tools to resolve most network problems rapidly. This lowers immediate costs because service calls require a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally in incidental costs by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's pricing policy for remote help is structured to maximize the impact of your IT service dollar. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. Unlike typical online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where quick fixes manage to end up as large bills. Progent's penchant for handling problems efficiently translates into your business conserving money.
Progent's Online Technical Support Tools
Over the years, Progent has developed a set of customized technologies and proven processes which allow the maximum degree of effectiveness for remote engineering help and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN access permits the experts of Progent's remote service group to link to your company's computer system without violating system security.
Progent's powerful customer support database system stores thorough records describing all service that Progent's customers have received. Progent's team engineers have access to the details of support rendered to each client by any consultant. This archive of anomalies and fixes is structured as a quickly searchable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to other extensive technical support databases and allow fast response from vendors' internal support staff so Progent's online consulting experts are able to arrive at optimal resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's remote services in Dallas Texas or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's online support engineers possess credentials in a comprehensive set of technologies. This broad range of technical skills permits Progent's engineers to handle virtually any problem that may crop up in a small company network. Certifications awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help customers with multi-operating system networks, Progent also provides the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Phone-based technical services provided by Progent to small businesses in Dallas include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad array of information technology including network infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy management, and migration from older systems to current Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to engineers with appropriate expertise to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure professionals, and certifies a person's networking knowledge at the master level. Cisco CCIEs can handle the most intractable problems occurring in network infrastructure planning, installation, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's internal engineers in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying program updates. CCIEs represent an exceptional value since their depth of expertise allows them to find solutions for the most intractable problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in minutes.
Few consulting providers make CCIEs available to support small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can receive immediate support for complex network problems that are impacting worker productivity but are outside the comfort zone of your regular IT maintenance providers. Progent's CCIE engineers can connect to your environment using advanced on-line troubleshooting tools in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN products.
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote service engineers can provide network troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist you with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and integration,
Skype for Business Server planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services including Windows 7 migration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISSP and ISSAP network security engineers can provide a variety of security services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to recuperate quickly after a damaging penetration. Security consulting services offered by Progent cover thorough security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine local resources as well as public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small businesses often need. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Dallas Texas Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk programs for small and midsize organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk services are a convenient solution for small organizations who don't have the money or time to support an internal Call Center but who need quick response from a dependable Call Center with professional phone support plus the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your existing one, identifying or enhancing Help Desk Call Center application software to handle the special demands of your business, or providing occasional online personnel to work with your in-house Help Desk group to handle high-demand events like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of seasoned network professionals provides your computer users in Dallas Texas instant contact with an efficient technical support group with substantial background delivering phone help and remote diagnostics for computer environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a solid contributor to company efficiency, and Progent's target is to fix rather than simply annotate network problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff offers remote and in-depth consulting expertise and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft business applications including CRM, Office Project, MS Office Word, and MS Excel. To read more information concerning Progent's expertise, programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac professionals can promote the creative elements of Macintosh computing by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants offer expertise in a large selection of Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio or video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers companies in Dallas Texas online network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your network support is proactive and automated. By uncovering possible problems before they evolve into crashes, automated monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a variety of OS platforms.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services