For small businesses in Dallas Texas, Progent provides support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's online support engineers represent exceptional value because they are equipped with the real-world background and the sophisticated tools to resolve most information system issues quickly. Efficient support lowers direct expenses since service calls require a smaller number of chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing policy for remote help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you owe just for the services that you receive. In contrast to many online service organizations, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and clean model for billing save you from scenarios where speedy. minor repairs manage to turn into major invoices. Progent's skill at dealing with technical issues efficiently results in your business spending less cash.
Progent's Remote Service Tools
Over time, Progent has developed an arsenal of optimized technologies and field-proven methodologies which allow the highest degree of effectiveness for online engineering help and repair for small and midsize company IT systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's remote service group to access your environment remotely without violating network security.
Progent's sophisticated technical support database application keeps extensive documentation of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of assistance delivered to every client by every consultant. This database of issues and responses is stored as a quickly exploitable internal knowledge base that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available additional massive support databases and permit quick access to manufacturers' internal product engineers so Progent's online service specialists can arrive at the best solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in Dallas Texas or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online consulting professionals offer credentials in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's consultants to handle almost any crisis that may take place in a small or midsize business information system. Certificates earned by Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To provide assistance to businesses with mixed-platform networks, Progent also provides the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services provided by Progent to clients in Dallas include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of computer technology such as network architecture, email solutions, system and process security, UNIX/Linux and Windows integration, VMware technologies for server economization and simplified administration, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can offer urgent phone-based help for analyzing problems affecting UNIX/Linux systems powered by leading versions of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure professionals, and validates a person's network technology skills at the expert level. CCIEs know how to resolve even the most stubborn issues associated with network infrastructure planning, installation, maintenance, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. CCIEs are an exceptional cost-effectiveness since their depth of expertise enables them to fix even the most intractable problems quickly. In many instances, less qualified consultants can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide quick phone access to a Cisco authorized CCIE so you can receive immediate support for serious network infrastructure problems that are crippling worker efficiency but are not within the experience of your regular network maintenance providers. Progent's Cisco-qualified CCIE engineers can communicate with your computer system using sophisticated remote support tools in order to provide efficient, secure, and affordable analysis and remediation.
Progent's CCIEs offer assistance with all of Cisco's top-selling family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-expert online service engineers can provide computer problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration consulting,
SharePoint Server 2019 planning and configuration, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of remote PC desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP and ISSAP security engineers offer a range of security services to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to clean up rapidly following a damaging breach. Security support services offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recovery from malicious attacks; installing firewalls; building safe architectures for remote and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for contract IT projects that small businesses frequently request. Progent's rates for ongoing consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Dallas Texas Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small businesses who don't have the money or time to support an internal Help Desk Call Center but who want fast communication with an efficient Call Center with professional telephone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an effective new Call Center or revamping your established organization, identifying or enhancing Help Desk application software to meet the particular requirements of your business, or providing temporary phone support staff to supplement your internal Help Desk Call Center group to deal with high-demand scenarios like software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk staff of experienced network professionals gives your workers in Dallas Texas immediate assistance from a dependable technical support group with years of experience delivering telephone-based support and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's aim is to solve instead of simply report technical problems.
Business Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and education for Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft Excel. For more about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the artistic aspect of Macintosh environments by offering remote help services and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio/video or setting up an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Dallas Texas remote network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your computer maintenance is proactive and automated. By detecting emerging problems before they cause crashes, remote monitoring can minimize disruptive and expensive service crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments that support a mix of OS platforms.
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services