For small businesses located in Dallas or anywhere in the state of Texas, Progent provides help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.
Progent's online support engineers represent excellent value because they have the real-world background and the sophisticated technology to solve most information system issues rapidly. Efficient support lowers direct expenses since solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization benefits even more in indirect expenses by reducing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused management.
Progent's pricing policy for remote support is designed to get the most out of your network support dollar. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you receive. In contrast to many remote service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick solutions somehow end up as major tabs. Progent's penchant for handling problems efficiently translates into your company conserving money.
Progent's Online Service Tools
Over time, Progent has refined an array of optimized technologies and field-tested methodologies that promote the highest degree of efficiency for remote consulting and troubleshooting for small business computer networks. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to link to your computer system remotely without compromising corporate security.
Progent's powerful service database application maintains comprehensive documentation of all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of assistance provided to every Progent client by every Progent engineer. This database of trouble tickets and resolutions is structured as a conveniently accessible internal knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with major technology companies including Cisco and Microsoft permit access to additional massive technical support databases and permit quick access to vendors' internal support staff so Progent's online service specialists are able to find the best resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Dallas or anywhere in Texas or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's remote technical service engineers offer credentials in a comprehensive set of products and technologies. This wide range of IT skills permits Progent's engineers to resolve practically any problem that may crop up in a small or midsize business network. Certificates held by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.
To help businesses with mixed-OS environments, Progent also provides the support of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote support available from Progent to companies in Dallas and throughout the state of Texas include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services address a broad array of computer technology including network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and migration from older systems to the latest Windows or Linux environments. Progent's group-based methodology for solving network issues enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most complex issues encountered in network planning, installation, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. Cisco CCIEs are an exceptional value because their deep experience enables them to resolve the most complex problems rapidly. In common cases, less qualified engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few support firms make CCIEs accessible to support small and mid-size companies. Progent offers fast phone contact with a Cisco-qualified CCIE so you can receive timely assistance for severe network problems that are impacting business efficiency but are beyond the scope of your regular computer maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of sophisticated remote troubleshooting tools in order to perform efficient, secure, and economical analysis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support professionals can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint 2013 design,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of online desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISM and CISSP security consultants can provide a range of system protection solutions to strengthen the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist your business to clean up quickly following a damaging breach. Security services offered by Progent include: in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from malicious assaults; installing firewalls; designing secure architectures for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on schedule. Progent's special online consulting services include:
How Your Dallas Business Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Call Center service offerings for small companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are a convenient solution for small organizations who lack the money or time to build and maintain an in-house Help Desk but who require quick response from an efficient Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent addition to your current Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation resource to resolve the most difficult technical challenges, or be available in overflow instances when your regular service providers are too busy.
Progent's Call Center consulting services can support you in building an effective new Call Center or revamping your current organization, identifying or modifying Call Center software products to meet the unique demands of your company, or adding temporary phone support personnel to reinforce your existing Help Desk resources during high-demand scenarios like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center staff of experienced information technology professionals offers your computer users in Dallas or anywhere in the state of Texas rapid assistance from a reliable network service group with extensive experience offering phone help and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center perception as a significant contributor to business efficiency, and Progent's intent is to solve and not just report technical issues.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts staff provides online advanced consulting expertise and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Office Excel. To learn more information about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac experts can support the artistic elements of Macintosh computing by offering phone-based consulting services and education in imaging, sound, and video. Progent's support professionals offer assistance in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio or video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Dallas, or anywhere in the state of Texas, remote network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your environment so your IT support is proactive rather than reactive. By exposing emerging trouble spots before they grow into crashes, remote monitoring can ward off stressful and costly service breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems that support a variety of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services