Urgent Phone Consulting for Dallas Texas UNIX, Linux, or Solaris SystemsFor small companies located in Dallas Texas, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's online support engineers offer exceptional value because they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the support that you actually get. In contrast to many remote support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing avoid situations where fast repairs somehow end up as substantial bills. Progent's penchant for disposing of problems efficiently translates into your business saving money.

Progent's Remote Support Technologies
Over time, Progent has fine tuned a collection of customized technologies and proven processes that promote the highest degree of efficiency for online consulting and troubleshooting for small and midsize business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to communicate with your computer system without violating network security.

Progent's proprietary customer support database application maintains thorough records for the support that Progent's customers have received. Progent's team service personnel have access to the specifics of services rendered to every Progent client by any Progent engineer. This database of anomalies and responses is organized as a readily retrievable internal database that permits Progent's online technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' in-house support staff with the result that Progent's online consulting specialists can arrive at optimal resolutions quickly.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Dallas Texas or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.

Online Support Services Available from Progent
Progent's remote network support professionals possess advanced credentials in a comprehensive array of disciplines. This broad scope of capability permits Progent's consultants to tackle practically any emergency likely to crop up in a small business information system. Certificates awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, CCDA and CCDP.

To help businesses with mixed-OS environments, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support provided by Progent to clients in Dallas include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide range of information technology including network architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server economization and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-powered environments. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving problems within UNIX/Linux systems powered by popular derivatives of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX
    • HP-UX
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Consultants for Dallas TexasThe Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure engineers, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most complex challenges occurring in network infrastructure design, deployment, administration, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their broad experience permits them to fix even the most intractable problems rapidly. In common instances, less seasoned service providers can struggle for many hours or even days with identical problems that a CCIE can resolve in minutes. Few service providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive timely support for complex network infrastructure issues that are lowering worker efficiency but are not within the scope of your local IT support group or consultant. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of sophisticated remote troubleshooting technology to perform quick, secure, and affordable diagnosis and remediation. Progent's CCIEs can provide consulting for all of Cisco's top-selling family of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Certified Windows Expertise
    Windows Experts for Dallas TexasProgent's Microsoft-expert remote support engineers can deliver computer system problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help you with a wide range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent also can deliver a full array of online PC desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Premier Network Security Experts for Dallas TexasProgent's certified CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or assist you to recuperate quickly following a damaging penetration. Security services available from Progent cover thorough network security audits utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; setting up firewalls; building safe techniques for off-site and mobile connectivity; defending your email system from spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help businesses of all sizes integrate their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects that small companies often request. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Services
    Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the resources to build and maintain an internal Call Center but who need fast access to an effective Help Desk with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.

    Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk Call Center or revamping your established one, selecting or enhancing Call Center application software to address the unique demands of your business, or adding temporary online personnel to work with your internal Call Center team to handle demanding events like software transitions, major updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Dallas Texas instant access to a reliable network service resource with years of experience delivering telephone-based support and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a crucial enabler of business productivity, and Progent's intent is to resolve instead of merely document technical problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides remote and in-depth consulting support and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, MS Word, and Excel. To read more about Progent's consulting, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac professionals can support the artistic components of Mac environments by providing phone-based help support and education in imaging, audio, and video. Progent's support professionals offer expertise in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio or video or putting together an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent offers companies in Dallas Texas remote computer system monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By detecting looming trouble spots before they result in downtime, remote monitoring can head off inconvenient and costly service crises. Progent can also assist with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a combination of OS platforms.

How Your Dallas Texas Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services

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    Progent's Microsoft and Cisco premier network consultants can provide expert support for a wide array of technologies and can deliver that assistance by phone anywhere in the U.S. or onsite in major cities throughout the United States and anywhere in . Progent provides remote help for networks powered by Microsoft Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that include a mix of Windows and UNIX/Linux technology. Progent also can provide access to the expertise of Cisco CCIE network specialists for complex network issues, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and problem solving. Progent has delivered remote network support to businesses in every state in the U.S.

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