Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
For small companies in Dallas or anywhere in Texas, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's remote support engineers represent exceptional leverage because they have the practical experience and the advanced technology to solve most information system problems rapidly. Efficient support lowers direct expenses because service calls take up fewer chargeable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing model for remote support is designed to get the most out of your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you receive. In contrast to many online service companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor solutions somehow turn into major tabs. Progent's skill at solving technical issues efficiently translates into your business saving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has fine tuned a collection of customized tools and field-proven processes that permit the maximum degree of efficiency for online technical support and troubleshooting for small and midsize company computer systems. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the consultants of Progent's Technical Response Center to access your company's computer system without compromising network security.
Progent's proprietary technical support reporting system includes detailed histories of the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of services delivered to each Progent customer by any Progent consultant. This database of issues and responses is structured as a quickly retrievable internal database that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote service experts are able to come up with the most efficient resolutions quickly.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Dallas or anywhere in Texas or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, visit Immediate Urgent Support.
Remote Network Support Services Available from Progent
Progent's remote technical support experts possess credentials in an extensive set of technologies. This wide range of IT skills permits Progent's consultants to resolve virtually any crisis that may crop up in a small business information system. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to companies with multi-OS environments, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support Offered by Progent to customers in Dallas and anywhere in the state of Texas include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology including network infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and easy management, and transitioning from older systems to current Microsoft Windows or Linux-based solutions. Progent's group-based approach to resolving network issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE certification is the premier recognition for network infrastructure engineers, and validates an individual's network technology skills at the expert level. Cisco CCIEs can handle the most complex issues encountered in network infrastructure design, deployment, administration, protection, and repair. Cisco CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. CCIEs provide excellent value because their broad experience permits them to find solutions for the most complex problems quickly. In many cases, less seasoned service providers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few support firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so your company can receive urgent support for complex network infrastructure issues that are lowering business productivity but are not within the experience of your ordinary network support group or consultant. Progent's CCIE support experts can connect to your computer system by means of sophisticated on-line support tools in order to perform fast, safe, and economical analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's popular selection of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Support
Progent's Microsoft-certified remote service professionals can provide computer system troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 design,
Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop services including Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of system protection services to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or assist your business to clean up quickly after a damaging penetration. Security solutions offered by Progent include: comprehensive network security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; configuring firewalls; establishing secure mechanisms for off-site and mobile access; defending your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote support services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine local resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small companies often need. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online engineering services include:
How Your Dallas Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center support programs for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small organizations who don't have the resources to assemble and manage an in-house Call Center but who need quick access to an efficient Help Desk Call Center with professional phone assistance as well as the technical depth to escalate complex problems to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent supplement to your established Call Center resources. Progent's Virtual Help Desk can act as an escalation resource for the most difficult network challenges, or be available in those circumstances when your regular service providers are too busy.
Progent's Help Desk consulting services can assist you in creating an efficient new Help Desk or revamping your established organization, identifying or enhancing Call Center software products to meet the particular requirements of your corporation, or providing occasional phone support staff to supplement your internal Call Center resources to handle unusually busy scenarios like software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced network experts offers your workers in Dallas or anywhere in the state of Texas rapid communication with an efficient support group with years of experience providing telephone-based help and online repair service for networks powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk perception as a major enabler of business success, and Progent's intent is to fix instead of just record technical problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff can supply phone-based professional consulting expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, MS Office Word, and Excel. For more concerning Progent's consulting, customization, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can promote the artistic elements of Apple Mac computing by providing remote consulting support and training in imaging, audio, and video. Progent's consultants can provide help in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special jobs like scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Dallas, or anywhere in the state of Texas, remote computer system monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your network support is proactive and automated. By exposing emerging problems before they evolve into downtime, remote monitoring can minimize disruptive and costly service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by a variety of platforms.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or see Contact Progent.