Greater Dallas Metro Area Contact Information:
Progent locations in the Greater Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-499-9550
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75202
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
For small companies located in Dallas or anywhere in Texas, Progent offers help for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Windows platforms. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical experience and the sophisticated tools to solve most network problems quickly. This reduces direct costs since solutions require fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits additionally with incidental expenses by minimizing or avoiding network outages and related losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the services that you receive. In contrast to typical remote support firms, Progent requires no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor repairs somehow end up as big invoices. Progent's skill at solving technical issues efficiently results in your business conserving cash.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an arsenal of customized tools and field-proven methodologies that ensure the highest level of efficiency for remote consulting and troubleshooting for small and midsize company information systems. Progent provides secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your system without compromising system security.
Progent's sophisticated customer support database system maintains thorough records of the service that Progent's clients have received. Progent's staff consultants have the benefit of the records of services rendered to each Progent customer by any consultant. This database of anomalies and repairs is structured as a conveniently retrievable support knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to manufacturers' internal product engineers with the result that Progent's online consulting experts are able to determine the most efficient resolutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Dallas or anywhere in Texas or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's remote support experts possess credentials in a comprehensive set of products and technologies. This breadth of IT skills allows Progent's engineers to tackle practically any problem that may occur in a small or midsize company information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To support customers with mixed-OS environments, Progent also provides the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support available from Progent to customers in Dallas and anywhere in the state of Texas include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a wide spectrum of computer technology including network architecture, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server consolidation and simplified administration, and transitioning from older applications to current MS Windows or Linux-powered solutions. Progent's team-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux platforms for which Progent can provide expert support include:
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network professionals, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most stubborn issues occurring in network planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS network management tools and developing workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value because their deep experience allows them to fix the most intractable problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make CCIEs accessible to assist small and medium sized businesses. Progent offers quick phone contact with a CCIE so your company can receive timely help for severe network problems that are impacting business efficiency but are not within the comfort zone of your local computer support group or consultant. Progent's Cisco CCIE consultants can tie into your network via state-of-the-art on-line troubleshooting tools to perform quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN products.
Certified Windows Support
Progent's Microsoft-qualified remote service engineers can provide network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of consulting engineers who can help you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 maintenance,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of remote desktop services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM and CISSP network security consultants can provide a variety of system protection services that can strengthen the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recuperate quickly following a serious breach. Security services offered by Progent cover in depth security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing safe architectures for remote and mobile communication; securing your messaging system from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote support services to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's rates for ongoing consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based online engineering services include:
How Your Dallas Business Can Contact Progent's Online Support Experts
Help Desk Call Center Services
Progent's Call Center programs for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for smaller companies who don't have the resources to assemble and manage an internal Help Desk Call Center but who need fast communication with an efficient Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex problems to advanced engineers.
Progentís Virtual Call Center is designed for larger businesses and acts as a transparent extension of your existing Help Desk resources. Progent's Virtual Help Desk can act as an escalation option for the most difficult network problems, or be available in hectic instances when your ordinary service providers are swamped.
Progent's Help Desk consulting expertise can assist you in building an efficient new Help Desk Call Center or enhancing your established organization, selecting or customizing Help Desk Call Center software to meet the special needs of your corporation, or providing occasional phone support staff to work with your in-house Help Desk Call Center team to deal with demanding situations like software migrations, major updates, or rolling out new applications.
Progent's Call Center staff of veteran network consultants gives your clients in Dallas or anywhere in the state of Texas immediate communication with a large support resource with extensive experience offering telephone-based help and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a major driver of company efficiency, and Progent's aim is to resolve instead of simply track IT issues.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Group offers phone-based professional consulting expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac consultants can promote the imaginative aspect of Mac environments by providing phone-based help support and education in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific projects like scanning or digitizing audio/video or establishing an audio/video production lab.
Online Network Monitoring Support
Progent offers businesses in Dallas, or anywhere in the state of Texas, online network monitoring support centered around MS Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your computer maintenance is proactive and automated. By spotting possible problems before they cause network outages, proactive monitoring can ward off inconvenient and expensive information system crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support multiple platforms.
To contact Progent about urgent remote help with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent.