Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
For small businesses in Dallas or anywhere in the state of Texas, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online support engineers offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to solve the majority of network issues rapidly. This reduces direct costs since solutions require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization saves additionally in indirect costs by reducing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle workers, and de-focused management.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills per minute for phone assistance, so you are charged only for the support that you receive. Unlike typical online support firms, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick fixes manage to turn into large invoices. Progent's penchant for solving technical issues efficiently translates into your company saving cash.
Progent's Online Service Technologies
Over the years, Progent has refined a collection of customized technologies and proven processes which permit the highest degree of effectiveness for remote consulting and repair for small and midsize business information networks. Progent offers protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to link to your company's network remotely without violating network security.
Progent's powerful customer support database application includes detailed histories for all support that Progent's clients have received. Progent's team service personnel have access to the specifics of all help delivered to each client by any consultant. This database of problems and responses is organized as a conveniently retrievable support knowledge base that permits Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available other massive technical databases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting specialists can come up with the most efficient solutions quickly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Dallas or anywhere in Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's phone-based support engineers possess advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's engineers to address virtually any problem likely to crop up in a small or midsize company network. Credentials earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help companies with mixed-OS environments, Progent also offers the skills of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online services available from Progent to clients in Dallas and anywhere in the state of Texas include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology such as system architecture, email systems, network and process security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy administration, and transitioning from older applications to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for troubleshooting problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and certifies a consultant's network technology skills at the expert level. CCIEs can resolve the most complex issues surrounding network planning, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. Cisco CCIEs provide exceptional value since their depth of experience permits them to find solutions for the most difficult problems quickly. In common cases, less seasoned consultants can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs available to assist small and medium sized companies. Progent can provide fast telephone contact with a CCIE so your company can receive timely support for severe network infrastructure problems that are lowering worker efficiency but are not within the comfort zone of your ordinary network support personnel. Progent's Cisco CCIE engineers can tie into your computer system by means of the latest on-line support tools to provide efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide assistance with all of Cisco's top-selling family of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support engineers offer computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Qualified System Security Specialists
Progent's qualified CISSP and ISSAP security engineers can provide a range of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or help you to recover quickly following a serious breach. Security solutions offered by Progent cover thorough security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; fast recuperation from malicious attacks; installing firewalls; building secure mechanisms for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting support to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent offers the services of world-class remote consulting professionals for contract projects that small companies often need. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology allows customers to execute major projects economically and on schedule. Progent's special remote engineering services include:
How Your Dallas Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk service options for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for smaller companies who don't have the budget to assemble and manage an internal Help Desk but who require fast communication with an efficient Call Center with proficient phone assistance plus the available expertise to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is intended for larger businesses and serves as a seamless supplement to your established Call Center staff. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the most difficult computer system challenges, or be available in those situations when your other service providers are swamped.
Progent's Help Desk consulting support can assist you in establishing an effective new Call Center or improving your established organization, identifying or customizing Call Center software products to meet the particular needs of your business, or adding occasional online personnel to reinforce your existing Help Desk Call Center group to handle demanding situations such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology professionals gives your clients in Dallas or anywhere in the state of Texas rapid access to a reliable network service resource with years of experience providing telephone-based support and online repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk Call Center the reputation as a significant enabler of company efficiency, and Progent's policy is to resolve and not merely report technical issues.
Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based and in-depth engineering support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, MS Word, and Excel. To read more information concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can nurture the imaginative components of Macintosh environments by providing phone-based consulting services and education in graphics, audio, and motion video. Progent's consultants offer expertise in a variety of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or building an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Dallas, or anywhere in the state of Texas, online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your network support is proactive and automated. By detecting emerging problems before they grow into full-scale emergencies, automated monitoring can avoid stressful and costly service crises. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or environments powered by a combination of operating systems.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent.